Hilton Garden Inn Folsom

The room was not ready on time, the staff were rude and when we got to the room there was clearly semen in the toilet seat and floor.

Good location and surroundings

Mentioned it to the front desk each day, with no change.

Easy parking, great location, quiet, and clean. Staff that I encountered, they were great.

Comfortable beds . Microwave etc. Good room temp no bad smell. We really liked it. Nothing.

Location Poor communal areas/reception/breakfast area

The staff were friendly and helpful. The hotel was just a bit run down.

Bright and airy Not enough hooks in bathroom. No plant based milk for cereal at breakfast.

Very good

Friendly staff Not enough towels when asked for more. Bed not very comfortable

Friendly staff Not enough towels when asked for more. Bed not very comfortable

🤓

A bit disappointed. Check-in was at 3, we arrived at 4:30 and were told they were short staffed and no rooms were ready yet. After waiting they gave us a room and complimentary breakfast. Breakfast was very undercooked and my wife found a hair in her eggs. The pool and hot tub are very small and we're too crowded to even get into. We heard people talking from other rooms well into the night. Staff was friendly but a 1 and done for this place.

Dog friendly, couldn’t sleep after a long trip. Barking dog for hours!!

Everything was perfect! My only feedback is that their breakfast flow could be a little better. There was confusion on who had breakfast included in their stay which led to some frustrations and a bit of a traffic jam trying to confirm who had paid.

Now the reason for the lower rating is that the floors by the elevators on the first floor were always wet and dirty. I think the people from the pool track water across the lobby when they come inside. Upon checking in, the room looks okay at first but when I started to unpack I had a can of sparkling water roll under the cabinet with the mini fridge. I pulled the cold can out from under and it was covered in long black hair. I took a shower and noticed the shower curtain had stains. The bathtub and shower walls had small black hairs all over it. I had to pre rinse the tub out before showering. I then get out and grab a towel, it’s covered in black hairs. I grab the second towel, it has a black mold looking stain on it. I ended up grabbing a hand towel and having to dry off with that. I called the front desk to have them deliver new clean bath towels. They apologized and delivered them right away. I refused to walk around barefoot but I noticed crumbs and the carpet just looked like it needed a good carpet cleaning. The pillows were way too soft as well.

Superb

Good location, clean, good parking pleasant staff Pleasant check in staff, well appointed , water at front desk was welcoming.

Good location, clean, good parking pleasant staff Pleasant check in staff, well appointed , water at front desk was welcoming.

Exceptional

I love this place! Very convenient for me when visiting the grandkids.

For the price breakfast should have been included.

AC Doesn't work, only clicks on for about 5 minutes. Can't control the temperature, staff is no help to remedy this issue! Beds were hard as a rock and walls are paper thin. Don't expect to get any sleep here!

Very good

Superb

The staff were welcoming and friendly and the room was clean with plenty of space.

Location No fan in room that would run all night. Fan shut off after 5 minutes.

Location No fan in room that would run all night. Fan shut off after 5 minutes.

Staff was great

My room had 2 cockroaches and wasn't cleaned while I was there.

The staff was very friendly and helpful. They gave me Hilton points for the cockroaches. My room had 2 cockroaches and wasn't cleaned while I was there.

Superb

good coffee, didn't know if breakfast was complimentary so I didn't eat breakfast. Pool needed skimming, other than that perfection!

good coffee, didn't know if breakfast was complimentary so I didn't eat breakfast. Pool needed skimming, other than that perfection!

Pleasant

the property was good but my stat was not i checked in friday i left to go out on saturday i came back and was locked out my room just to be told i was a no show, i felt so embarrassed being told that infront of customers, how was i a no when i checked in and stayed friday i dont understand.

Well there is no "free" anything but the hotel rates are not bad, and the rooms are nice. The staff is super friendly and helpful.

Front desk staff and cleaning staff friendly.

Carpet in my room had a huge red stain next to bed. Made me think someone was very sick. But carpet is stained

The room was kind of dirty and had ketchup stained in the corner

The room and bath room had a bad smell with no fan in the bathroom also very bad smell through out our room. not happy with the room. i would like a room on the Hilton because i have to be on oxygen and a cpap at night and i don't need any additional health issues.

Very comfortable bed and very clean

Great stay

Completely adequate. Clean, comfortable, helpful staff. Couldn’t get the AC/fan to work, but otherwise all good.

It was good but $50 in fees is a little ridiculous.

Staff were great. I checked in but the thermostat in the room didn't work (63 degrees in the room). I had some challenges explaining the issue to the front desk. Finally, they moved me to the room next door which apparently no one had been in for a while. It was 60 degrees in the room and took an hour and a half to get the room to 67 degrees. Now I need to contact Hotels.com because the receipt I was sent has my name but the address in information is wrong.

The breakfast wasn’t explained and I was under the impression I would have to pay more for the breakfast? I could have also clarified with the staff too. So it’s not all on the hotel/team.

Staff was courteous. Very frustrating no shower stool available and no cash availability at the main desk. Only credit cards. Not making up the room daily isn't cool. No streaming service for the tv. I'm old so real soap would've been good. Only one elevator worked. Room was either too hot or too cold. Hot water took too long to come up to second floor. I expected better from a hilton hotel

Very courteous and helpful staff. Breakfast was better than usual hotel food. Room was clean. The carpets were old.

Room was nice and clean

Great bed and a wonderful shower

The staff was very pleasant in the room was clean and comfortable.

The people were great! but they dont clean the room daily or at least do the bed and change the sheets. Also, they dont offer any ropes.

Awesome everything

Great stay, great location clean and good breakfast

The room was clean so was the bathroom and the bed was so comfortable the breakfast was delicious

Location was good journey time back to i80 was longer than i had anticipated. will stay again

All of the staff was very helpful, but I especially appreciate the breakfast attendant. She was very friendly and attentive!

yes yes

Front desk staff is very nice and helpful.

Good place for an overnight stay on our way to the mountains. Friendly staff, clean room. Would book again if traveling through here.

N/A

Good enough for the price

We've stayed at this hotel several times while visiting kids and grandkids and this was the first time we've had any problem. The lamp next to the bed wasn't working and there was blood on the bottom sheet nearest the window. Both were minor issues. When we arrived at the hotel, the desk clerk told us we had two bookings through Expedia and one had to be cleared so we wouldn't get double billed. After going back down to the front desk to get a pen and paper (none in the room) I ended up chatting an Expedia agent who took care of the problem and we were able to settle in for the evening.

Great Breakfast !!

No come

Room was very clean. Staff was great

Clean room, uncomfortable bed, but we only stayed one night. Staff is very nice.

We stayed in Room 212 right above the Elevator Mechanical Room. There was a loud grinding noise all night. We had to change rooms the next morning. There were no apologies and there should have been some kind of compensation (i.e. free breakfast offered etc.) as we did not get any sleep the entire first night of our stay. Additionally, bottle water should be free to all guests not just platinum or gold members!

The toom was spotless anf staff was very nice and helpful

The staff checking in was super fast a friendly. Love staying with you guys.

It was good

Friendly

The excellent customer service and room was beyond perfect. Heat and AC were much appreciated thank you

Loved it. Would definitely recommend and return

Everything was perfect

Ok

The air conditioning worked well when it was on but we wanted a constant air flow and it did not stay on for longer than 5 minutes. It did not matter what setting we put it on, it would routinely turn off rather than stay at a constant flow of air.

Clean room.

The staff was amazing and all the meal options were so convenient. The fourth floor was due for a deep cleaning of the carpet and we wish there was more light in the room but overall our stay was really pleasant and we had everything we needed.

I was locked out of the room, the front desk person didn't know how to resolve the issue!

Yes air conditioning was working good we didn't have breakfast there

The rooms were clean and the staff was friendly and helpful.

Thank you.

Staff checking us in were exceptional. Room was very clean and smelled great. Bed was comfortable. Walkable to restaurants and shopping. Plenty of parking.

I appreciated the friendly helpful staff. The lobby was very inviting. I was able to do work there while I ate breakfast.

I must admit I was a little disappointed. It’s a much nicer stay at the Hampton Inn by Hilton. They have an indoor pool and a complementary breakfast. The room at this Hilton was average. And breakfast is not included. Nothing bad it’s just your average hotel and not what I was expecting

It was very clean and they fixed the hot tub while we were there.

The footrest in the shower was loose, and the carpet was threadbare in one spot.

Great staff, good location, with easy parking.

The staff

Maids cleaned room once in 3days, and took towels and dint replace them. Breakfast was not included, and was charged $18 just for a few eggs and sausage. There were small water bottles in the room. Just $3 a bottle. The place will nickle and dime you to death. I was afraid to touch the fruit at the checkin counter for fear of being charged another $5. I thought Hilton was a classier place. I was mistaken on that, and will not be "taken" again.

When i took a shower, i found the shampoo bottle is empty. It is not pleasant if you were in the middle of the shower. Need to improve

Clean room, nice breakfast options (for a fee), wide step in shower. The carpets bit dated needing some refresh. Room entrance door didn’t close tight, gap around door frame, barely locked not very secure. Not soundproof, can hear everything next door.

I wish the room amenities had been stocked.

Room was clean. Staff was very very friendly and helpful. I do think the food was over priced so we went elsewhere for that. Pool was clean and nice. Got us in last minute because the hotel we had booked was so bad we couldn’t stay there. This was a breath of fresh air after that.

The room smelled bad, and the bathroom smelled liked BO the entire two night stay. The floor in front of the bathroom was uneven. The fitted sheet also didn’t fit the mattress.

Very convenient, plenty to do in the area and the staff was great!

The rooms are comfortable, and ready for a good night sleep. **the shower in Rm 419 needs the back wall cleaned, pink mold growing, you can see where they clean to and leave a huge middle section untouched of cleaning. it's a nice shower, just needs a good cleaning.

Friendly staff,

We enjoy all that you provide and have. The staff are always nice, helpful and respectable. Thank you

Every employee we encountered was very friendly and helpful especially Jomah, what an asset to your hotel!

It’s a really nice hotel and conveniently located

I liked the lemon water at the front desk. I didn’t like that he elevator was slow. Would have loved a continental breakfast

It was so so. The sink kept clogging the toilet would make a loud noise after flushing. I'm not sure why the rooms were not up to par considering it is a Hilton hotel.

Staff were friendly and professional. Hotel was clean throughout. Room was very quiet / couldn’t hear next door or floor below rooms noise.

Mad and there should be other ways. I begged the guy to FaceTime with my mom or email her to approve to use her card for hold deposit. Hilton I will not be booking with you guys anymore. Terrible customer service. Also before I got there was a guy ahead of me that was not able to check in and he seemed upset because it was late and we didn’t have a place to sleep.

Lots of parking and nice clean room

Stayed here before and the condition was absolutely perfect

Enjoyed our visit

Very convenient. Awesome, friendly staff

Loved this hotel! Staff was super friendly & helpful and our room was perfectly clean, and comfortable. We'll be staying here again!

The buffet was just okay. The service from everyone we encountered was very nice. Unfortunately our room didn’t have a black out curtain. The hardware was on the walls but it was missing the curtain/shade. My kids and I were up at 3am with the parking lots lights coming in brightly and at 5am when the sun came up, we just got up bc it was so bright in there. We’re exhausted and won’t be staying there in the future.

Very slow check in, otherwise a good hotel and good location

Clean, comfortable and friendly staff

Awesome!

Room is spacious and comfortable. Front desk is friendly and professional.

Warm staff. Comfortable and very clean room.

My room was efficiently situated with extra towels, soap and hair products. My bed was comfy and the room air conditioning was in top shape.

.

It would be nice to know that the pool and hot tub is down. I booked specifically on the hot tub after a long day of activities. I did read in the reviews that the pool is down and I should have booked another hotel.

I arrived a few minutes before 4pm and our room was not ready. No problem, I can wait a few minutes. My family and I sat right next to the front desk, and with our multiple suitcases on a cart, and waited for them to let us know when our room was ready. They anticipated 5-10 minutes. The lobby was empty and everything was very calm and not busy. The receptionist looked over at us every few minutes while we sat waiting and had enough time to laugh and joke around with each other. 40 minutes later, I went up to them and asked if there was an updated time when our room would be ready, and they told us it was already ready. What terrible customer service that they let us sit there and wait without letting us know! I had let them know we had a wedding to get to and they were aware of our eagerness to get access to our room to get dressed!

Everything was good except the room had a funky smell.

There are quite a few good restaurant choices nearby. I will definitely stay here again.

generally, a nice day I had quite a few options around the hotel. The hotel itself was slightly above standard.

Good

This property is aged. We arrived and were told our reservation had been cancelled. By phone call, with no notes as to the reason. It took a manager to reinstate the reservation, which I paid for months in advance and had not cancelled. Check-in took much longer than anticipated due to the error. The bed was not very comfortable (think old, squeaky springs). The first morning, shower water would not get any warmer than barely lukewarm (just slightly warmer than a cold plunge). The second morning there was hot water. The room thermostat was on a motion sensor (I guess). So it was uncomfortably warm when we returned from our day's activities and also felt like it got too warm overnight. The toilet seat would not stay in an upright position, so every time my partner tried to lift it, it banged back down (super loud in the middle of the night). One of the elevators got stuck on the second floor, so we had to get off and had to take the stairs down. We were on the 4th floor and the hallways did not seem to be air conditioned at all. It was hot inside. This was really disappointing for a Hilton branded hotel. I would not stay here again.

The room wasn’t clean. The conditioner bottle was empty, no body wash. The lotion was also empty. Overall we only stayed on the room for less than 12 hours as we were there for a Softball tournament. The bed was comfortable though and we slept good.

Looks like property was rehabed. Staff mice

One of the only hotels I’ve ever stayed in where the A/C was PERFECT in my room! You set it and it actually stays where you set it. Very, very comfortable! Mostly, though, an amazing staff! Especially Kenroy & James. They made my stay a 10. Thank you!

Although staff was friendly didn’t do much with my feedback.

The so called asst GM refused to let me make my breakfast order that I did every day for 3 days. He claimed I could only get the free buffet. I bought vouchers for hot breakfast made to order and he refused and argued w me saying it didn't cover those items. Long story short the actual GM said yes it does just as I had told him. He argued to the hill w me and caused a seen. That's how you treat your guests, shame on you Hilton! 7/9-7/11/2025

The pool was also not open, they finally let people go in but we couldn’t use the spa. The staff was nice but unfortunately the issues in our room made for a long uncomfortable night.

Nice sray

Staff were very professional and courteous. Room was very comfortable and spacious.

This was not our first stay there. They were able to accommodate our request however our room smelled like smoke, we instantly went back to the lobby and were able to swap for a different room. New room was nice and smelled good.

The pool was not open which was very disappointing. Your site should say that when booking.

I had to go back to the check-in desk multiple times due to keys not working.

The property is nice and clean

Our plane arrived in Sacramento at 7 am and the memorial service we were to attend didn’t start until noon. The Hilton staff member was so kind to us! We bought breakfast the he let us use the pool and change our clothes in the lobby bathroom. He was just great!

The elevator clearly has seen better days but was functional. However I could tell the carpet hadn’t been shampooed in a long time due to the nasty brown color and smell of dirt that emanated from it. The room was a good size and appeared decent upon entry. After getting settled in, I went to take a shower, which is wheee things quickly went downhill. This hotel uses those cheap pre-molded plastic shower basins with textured flooring. Upon entering the shower, I noticed pooling water from the clogged drain, nearly getting to the point of overflow. Then my attention turned to the greasy floor beneath my feet. I looked closer and observed a darkened mixture of oil and filth caked into the textured flooring and was able to feel how oily it was as I stood on it. Looking closer, there was mold/mildew all along the caulking where the basin met the wall tile. Then I noticed orange and pink bacteria staining the grout of the wall tile. To try fixing the clogged drain, I lifted the cover and found masses of oil, hair and slime had built up over the drain, lined with pink bacterial growth around the cover. This shower clearly has not been cleaned in 6 months or more and was utterly disgusting. Review character limit: filthy room, toilet bowl rings, dirty floor, disrepair. I bought draino and Scrubbing Bubbles w/ bleach to clean. Nasty Hilton motel not worth price

Staff were so friendly!!!

Staff are great. food bar looked good. Room in lobby for eating, family sitting for table games, room for laptops.

Convenient location, reasonably priced and the staff is very professional and helpful.

There was no open bar or restaurant as advertised. When we arrived the pool was closed.ybro.wqs smoke filled and when I was moved the maid was still inside cleaning. We specifically looked for a hotel with a pool, bar and restaurant so.we.chose this hotel. Imagine our surprise when all 3 were no goes.

Staff are always friendly and professional. Rooms are clean, spacious and lovely. Elevators are in desperate need of being replaced/upgraded to the 20th century. Parking is convenient and surrounding area is safe and convenient if you want to shop at outlet stores.

Great location, great hotel with friendly staff and lots of amenities

Property was great and staff friendly. Only problem is that they did not change sheets or bedding when notified that a child had had an accident overnight. This happened 2 nights/days in a row and made us all have to sleep in one bed making our 2nd bed useless and the room smelling like pee. Not great.

Very convenient. Nice room.

Clean.. Good location

Nice, central location. Pool was clean. Jacuzzi was dirty.

Nothing at this time.

They’re very nice and accommodating and everything is great until the fire alarm went off at 5:45 and able to be stopped until 8:30 AM

Room was not ready at prescribed check in time. Once I did get in my room, I set the air conditioner tocool room. The unit was very loud and when it cycled during my sleep it woke up..

This property is a fantastic place, everything about it is top notch. Definitely recommend it, the staff is very friendly and helpful!

Shower not the greatest, carpet in room all worn through, but for the money I would stay here again. Very friendly staff.

The staff was very nice and friendly. The hotel was convenient to where I needed to be. I would recommend.

The room was quiet and roomy. Easy access and able to walk to the Folsom outlets across the street. Nice amenities.

it was a great experience.

Property was beautifully maintained. Staff was great and helpful.

Got what I expected

Entire out time was there my room was never serviced, even though I asked for service I had to call consistently to have towels changed out in my garbage emptied and got aggravating

Good value and nice setting

Excellent staff

Front clerk was extremely helpful, location was very clean, and conveniently located. However, the only thing was the stomping from the floor above us all night. It could have been an elephant or something but that was loud stomping that made the ceiling creak. I recommend this place, hopefully you don’t get an elephant above you 😆

Great

Our stay was very nice. Room was a good size and very clean. I am a picky person so it was great. Checking was quick.

very nice

Excellent location and stay. Staff exceptional. Didn't use the pool but it looked very inviting!

Would stay there again

While the front desk staff was excellent (friendly and efficient), the room was not up to Hilton standards I used to know. The toilet seat was loose (I repaired it), the bedside tables were mismatched, the brown ottoman did not match the green chair. All in all, the vibe was a college apartment that had been decorated with Goodwill castoffs.

Hotel was ok

Excelente gracias

The staff were excellent

The gardeners started with their leaf blowers before 8:00am, I was still sleeping!

Clean, great staff, and family friendly

N/A

The receptionist was super. the room was ready and clean. No one to help me get into the elevator, I'm an older person and that would help.

Great place to stay for rowing events at lake natoma.

Absolutely loved the location! The facilities and staff served us well. Thank you!

Goid

The staff were polite and courteous. The facility and rooms were clean and the location was nice located right by the outlets

I thought they had a breakfast that was included, but they didn’t.

$8 for a beer. $11 for an "import" $38 for a $6 bottle of wine. Utterly ridiculous pricing. But hotel was nice and quiet. Lamp switch next to bed is 6 feet off the ground???? Get a drink from the 76 gas station in the parking lot.

Had to move to another room because the electrical outlet was broken and tv and light didn’t work

PROBLEMS was the room being next to the laundry n entry to pool & building. The washer n dryer banging n spinning away woke me up every morning! And, people speaking loudly in the morning too. I was really looking forward to the hot tub n was a real bummer it was ice cold. Not to mention, my door card stopped working on the pool entry door. I would stay there again, but in a different room. The hotel is at a super convenient location and lots of eateries.

Nice room, great staff

Good for one night last minute stay.

Granted the parking was included, but to charge $3.00 for a bottle of water in your room was a little much. Would have been happier if they had just left it out. Sometimes, "out of sight, out of mind" is better.

Clean great staff poor location

The hotel was clean. The receptionist Tianah checked us in. She was very nice and welcoming.

Restaurant wasnt open Friday night but plenty of options in walking distance. Breakfast was great. Service is exceptional 👌

Great stay and friendly staff!

This hotel needs a complete remodel.