Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport by IHG

The room was nice and cleaned. The location was excellent with plenty to do within less than 15 minutes. The covered parking space was convenient. I will definitely stay at this hotel again the next time I visit Fort Lauderdale.

Good

Rooms were clean, staff friendly and meals in Kiki’s were delicious. Kiki’s staff were friendly. Great place to stay being so close to airport and cruise port.

Excellent hotel very helpful staff ideal for business if in the area, with complementary shuttle to the airport.

The property was nice and convenient to stores.

One night stay. Nice for the price

We got off the cruise ship early and they gave us an early check in, let us use the fitness room and stored our luggage! Pool and bar were both great! Room was Amazing.. so modern and huge

Friendly and helpful staff

Cleanliness of rooms, ease of check in. Enjoyed the shuttle pick up.

The pictures that you see on the website are different from what you see in the real place, plus they charge $20 for parking that dos not say anywhere. Will not go back. Stay next door for$20 more

Everything was on point

Exceptional

Staff was great. Communicated and coordinated airport transportation. Driver to and from airport was wonderful! My daughter left her charger and they were very helpful an courteous in trying to help her find it after she left.

Me encantó todo.

Stayed only one night before cruising was convenient clean friendly value Parking in garage with full size truck was a bit challenging

Convenient and not far from the airport. Picked us up at the airport and was able to get a shuttle to the cruise ship directly from there too. N/A

Pleasant

We use this property when going on a cruise. Easy to get there from airport and very close from cruise port. The staff is friendly and property well maintained. We have visited three times and have found consistency with service and property comfort.

Amazing Shuttle service and friendly staff

Parking a bit too expensive but besides that, great hotel.

Superb

Exceptional

No good , it wasn’t included and I didn’t find out on till check in , when it would of been more expensive. No breakfast included for the price.

Exceptional

Nice hotel

Very clean

Room was clean. Great value for a one night stay.

Great stay and will definitely be back.

Breakfast was enjoyable, and our waitress provided excellent service. She was attentive, courteous, and ensured that our group was well taken care of throughout our meal. However, we felt that the price of the breakfast was somewhat high considering the variety and selection offered. In addition, our interaction with the staff member who greeted and seated us was disappointing. While we understand that policies and procedures must be followed, we felt rushed when it came time to settle our bill. This was particularly frustrating since most of our group had already prepaid for breakfast as part of our room reservations and had coupons to present. Overall, the kindness and professionalism of our waitress positively impacted our experience, but improvements in the initial guest interaction and billing communication would help create a more welcoming and enjoyable dining experience for future guests.

Amazingly clean and comfy. Upscale with affordable prices!

It was very close to the cruise port. It was very expensive but similar to other rates nearby.

Great customer service and friendly staff

Ms. Clemencia and Ms. Claudia, were phenomenal in service at breakfast.

The elevator after the 5th floor is open so you can see a view as you go up and down. There is a nice open area on the 5th floor to sit and relax separate from the pool area. There is also a store and restaurant on the 5th floor which were so cute and I wasn't expecting it. We were close enough to the beach and Riverwalk in a short Uber ride. I will definitely be booking this hotel in the future when I have visitors coming down to Fort Lauderdale to visit.

Clean, comfy bed. Staff was very friendly and helpful. Will definitely stay again

Great hotel only thing parking to pay

Exceptional

Very clean and secure place with outstanding service.

Exceptional

We had no issues with our stay. We used the hotel’s restaurant for dinner and breakfast, and everything was fine.

Room smelt very musty and dust on desk and dresser. Loud window A/C

Superb

The parking is $20 a day extra and the parking lot guys thought I was picking someone up so they sent me to the wrong area, I had to do a crazy turn around as their shuttles were all parked there. Hotel is okay not like most (higher end) Crowne Plazas I've stayed at.

The waiter on the Mexican restaurant was great .. unfortunately I did not get his name, but he was attentive and professional. I appreciated him. The guest service en representatives were friendly and professional at check in and check out and there were no issues. Great stay..no complaints

Eating was great, the rooms were very clean, the beds were very comfortable Nothing

The breakfast was good. The main thing for me is peace and quiet. For the most part people weren’t too loud walking by our room. I didn’t like I had to pay for parking

All of the staff treated me well. Room was nice, big enough, bed was comfortable. I like the Fort Lauderdale airport. Easy to navigate. Food court pretty decent. Great Dunkin Donuts Food quality was sub par. Did not enjoy the pancakes. Need to steal a chef from IHOP. Bathroon was too small. Poor design. Door also was in the way of the toilet.The toilet blocked half of the shower and the door when open blocked the other half. Door bottom, too close to the floor. Did not pass over the towel to get out of the shower. Instead it crushed the towel up against the tub. Easy cost effective fix, the door to the bathroom should open into the room and not up against the shower. No fan in the bathroom, with door closed it fogged up the mirror. Not the fault of Crown Plaza directly, just the builder and architects poor design.

Hotel had a wet smell to it. Dogs allowed in the resturant wasn't sure if it was the dog or the hotel. Rooms had damp smell as well. Guess it served its purpose just a stay for cruise the next day. More than that I would have left and asked for a refund.

The location was great

clean and friendly staff N/a

Did not like the restaurant inside the hotel. The food was not that great and I wish it was more to see and do un that location

The friendliness of the staff and thr rooms Did not like the restaurant inside the hotel. The food was not that great and I wish it was more to see and do un that location

Exceptional

Absolutely a great place. Super clean and friendly staff.

Superb

The location The amenities

The amenities

We had a wonderful stay at this hotel. The staff was extremely friendly, welcoming, and attentive throughout our visit. The room was clean, comfortable, and well-maintained, and the amenities exceeded our expectations.

Good

nice

Room was clean, restaurant was very nice, and parking was very easy.

Exceptional

Great stand members.

The room was spacious and well maintained. The staff were helpful. A free continental breakfast would have been nice.

Rooms were clean, over sized and very friendly environment!!!

Airport shuttles timings need to be revised

Helpful. Overall it’s good. I really like it . Thank you

The floors were so dirty my toddlers feet were black after walking around for a short amount of time. The bathroom shower was dirty. For the money it was quite unkept and not worth the money.

Great hotel. Restaurant is just ok. Not a lot to choose from.

Two huge queen beds which were extremely comfortable. Very clean room. Excellent power shower. Pool very nice on the rooftop and got there in 5mims from airport in uber. Lady Manager on the reception desk was very efficient and friendly she looked into a pending transaction which went on my bank account twice and checked it was removed the day I left. The lady receptionist on arrival was abrupt and rude. It was late in the evening around 12 midnight. She did not welcome us nicely verbally or with a smile and everything was abrupt we asked. She was very Impatient as I was looking for my documents and kept Abruptly asking name, name. That’s not how I would want to be welcomed to a hotel.

Very good

Close to Ft Lauderdale Int’l Airport None

Close to Ft Lauderdale Int’l Airport None

Clean and nice people Breakfast not included

Clean and nice people Breakfast not included

Exceptional

Location and clean rooms. Great breakfast!

Location and clean rooms. Great breakfast!

Superb

Beakfast was not included in the stay, you have to pay for it.

Clean room

all good

Room was clean and bed was comfortable. Pool area was nice, but small. Perfect for a nights stay before a cruise.

Good

The hotel was clean. The room was a good size and value. It was close to the airport and cruise port.

Pool, work out room, location to cruise terminal, free shuttle from airport The restaurant was over priced. Small menu for dinner. Kids buffet price was WAY over priced.

Pool, work out room, location to cruise terminal, free shuttle from airport The restaurant was over priced. Small menu for dinner. Kids buffet price was WAY over priced.

Friendly, helpful staff

Hotel is nice, clean, well located to take a cruise. Staff was in general nice but when I asked about shuttles they said there were no shuttles to the port, when there were like 3 vans outside. Maybe there are no shuttles to the port, but I still don’t know as the guy didn’t want me to ask for that.

Very good

Everything was perfect

Close to the train station and very friendly staff. Nice and clean. N/a

Close to the train station and very friendly staff. Nice and clean. N/a

Not applicable

Exceptional

Yes

Comfortable and clean N/a

Very good

Comfortable and clean N/a

The hotel wasn't what it looked like online for the price

Room was decent The hotel wasn't what it looked like online for the price

Close proximity to airport and cruise port The bed was very uncomfortable

Close proximity to airport and cruise port The bed was very uncomfortable

Didnt have breakfast and its not free

We arrived late, but the restaurant was still open so we could have dinner. We didn't get to use the pool, but it looked really clean and inviting. We never received an invoice, either from the hotel or from Booking.com. That needs to be looked into for anyone that requires an invoice but wants to use the fast check-out procedure. The lineup to get a copy from the front desk was too long and we would have missed our shuttle.

We arrived late, but the restaurant was still open so we could have dinner. We didn't get to use the pool, but it looked really clean and inviting. We never received an invoice, either from the hotel or from Booking.com. That needs to be looked into for anyone that requires an invoice but wants to use the fast check-out procedure. The lineup to get a copy from the front desk was too long and we would have missed our shuttle.

Very good

Exceptional

Overall a good run facility.

Melissa at the front desk was very helpful with my stay.

Good

Location

We had short stay, but everything we experienced, was great!

Clean room, friendly staff.

We booked this room as we were going on a cruise. It is close to the cruise port. It had all we needed. It has a professional team.

Exceptional

Room was spacious, bed and pillows were very comfortable and the room was very clean. I didn't use this option but the hotel has a restaurant. The location of the hotel is excellent as the cruise port entrance is just minutes away.

It was close to cruise port The beds were to high. The noise of scraping chairs in our room from 6 a.m. till 11:00 p.m. One of the elevators was broken had to wait long.

Very nice hotel. We got off our cruise so we were early so they let us use the pool till our room was ready.

Pleasant stay

Very comfortable

Everyone was so friendly and helpful.

Exelente trato del personal del hotel muy atentos y serviciales la limpieza en el hotel ni se diga impecable, lo recomiendo al 100%

The shower had hair in it and two towels had hair on them. Otherwise ok. I may try it again cause its a good location

Clean, friendly staff and close yo the cruise port.

Room was clean and great, parking was good

Front desk personnel was not helpful. They cared less about our situation. We asked them about a cab to the cruise port and they said use Lyft or Uber. We don’t use either as we aren’t members of either. My wife walks with a cane and he put us in the farthest part of the hotel. She could barely walk after a day on an airplane. Once in the room, the bed was 33” high, so she couldn’t make it up the bed and I could barely. She slept on the sofa. We will be writing to Holiday Inn Corporate about the mediocre service.

Elevator broken

Location Last year we stayed there and there was a broken elevator, well when there two elevators and only one is working for our entire stay. NOT GOOD. Fast forward to this year and only one of two elevators were working. The problem is on cruise day there’s a mad rush and no one there really cares. Horrible experience and TOTALLY UNACCEPTABLE. Not good!!!!!! Totally unhappy and definitely would NEVER RECOMMEND….

BUYER BEWARE!!! Property refuses to communicate with me in regards to my refund. I made a reservation for a room that was not available and had to purchase another room at another location. BUYER BEWARE!!! Property refuses to communicate with me in regards to my refund. I made a reservation for a room that was not available and had to purchase another room at another location.

Everything was accommodating ,we we're pick up by hotel shuttle and was given a early check-in which was a plus. The room was clean that gave a good first impression We slept well and enjoyed breakfast in the morning at ki ki restaurant. Overall we had a good stay.

Stuff is horrible attitude

Clean rooms friendly staff

Great place. Very clean and friendly. Very nice.

The room was clean, staff very attentive and airport shuttle was a nice surprise

The staff were excellent, very clean, close to Disney Cruise Port, the pool & the Kiki’s restaurant great food. Well as a “Crowne Plaza” I was surprised the room didn’t have a safety box, It was downstairs office.

Restaurant and shop with drinks and snacks closed at 11pm. Referred to gas station on the corner Forgot a valuable jacket in closet. Called from cruise ship, put on hold for 10 minutes then abruptly told to go to ileftmystuff.com. Sent email to manager, no response. I did go to that web site, no response Housekeeper got a nice jacket

Nice big rooms and comfortable bed and pillows. Few airport shuttle was fast to pick up. We paid $20 for breakfast buffet per person. It was just okay. More like a continental breakfast. Staff were all nice and helpful.

When we got to the room, it smells humid and the carpet was disgusting, it was sticky and dirty . The AC was not cooling as much and made a lot of noise. The pool needs a deep cleaning, you can see the black on the floor tiles . The gentleman working at the bar Kiki’s is either bored or doesn’t want to work And has 0 customer service , barely talks, not even Hello . I was not impressed and I don’t think I would stay at this property again and not cheap At all. I don’t understand how they could charge $600 plus for 2 nights !

The hotel was great; however, getting the airport shuttle was an issue. We were not given the correct directions to catch the shuttle, and when we tried to call back to the hotel, we just got a busy signal. Also, the card reader on our room door stopped working, and we stood waiting in the hallway over 20 minutes for maintenance to fix it.

I wasn’t told of location being on a small corner so. Almost impossible to walk without feeling like you were in the street also multiple homeless on sidewalks as well hard to feel safe.

Ok

It's ok

Very nice, clean, and friendly staff.

Nice room. Convenient to airport and cruise port. Restaurant in-house was convenient because location was commercial with limited restaurants and stores nearby.

Super clean and the staff was great! Great location for the airport and port. Also, a short uber to downtown.

Didn't eat breakfast parking was safe and secured

Rooms were clean, front desk clerks very polite and transportation was great

Room and property was extremely clean. Great location to the cruise port.

Difficult to maneuver in bathroom with the door open.

Rooms were clean and comfortable. Great airport shuttle. Wish they offered a shuttle to the cruise ship

Everything

The beds are elevated, so if you are short or need assistance, this is not the place for you. I am 5' 3" and it was difficult to climb into the bed. Seriously folks, it was a challenge! We will not go back for that reason.

Beds to hi

3 staff members were very helpful. The elderly Haitian maid that worked on the 6th floor(I'm sorry I didn't get her name),Melissa from the front desk and the Operations Manager. The internet service was less than desirable.

Enjoyed our stay

Breakfast buffet was good. Very comfy bed. Excellent proximity from airport and cruise terminal.

Didn’t have breakfast. The $19 buffet was totally unimpressive.

Breakfasts!

Well done everyone. Joel

We had a nice pleasant room. We ate in the restaurant where the food was delicious.

Clean room but did have a slight odor. Overall good experience

One of the biggest advantages of this hotel is the shuttle service connected with the hotel. They use All Stars Shuttle Service, and somehow they had us on board the cruise ship and eating lunch within about 35 minutes. Not just dropped off at the port — actually checked in, on the ship, and already eating. It felt like they had a secret shortcut. For a pre-cruise hotel stay, that was absolutely remarkable. The room decor was upscale and lovely, and both the bed and pillows were very comfortable. The restaurant on the 5th floor was excellent, with very good food and lots of choices. I would definitely eat there again. The only small improvement I would suggest is adding a few more grab-and-go food options in the lobby store, such as protein bars, protein drinks, hard-boiled eggs, cheese, or crackers, for travelers who just want something light before heading out. Overall, we appreciated the helpful staff, comfortable room, lovely decor, excellent restaurant, and especially the incredibly efficient cruise shuttle service. It made the start of our cruise feel easy and stress-free.

Bathroom was dirty, fridge had something spilled underneath it. Hair in the sinks

Very helpful shuttle driver.

İts Ok

Loved the area outside.

Great & friendly check in & check out. Convenient shuttle service to & from airport. Clean rooms. Good gym & pool. Would stay again or recommend to visitors traveling to the area.

Everything about this hotel was perfect, friendliest staff, food was excellent, rooms were clean and close to cruise port! Highly recommend

Yes. Everything is very good, and clean. The restaurant staff was very attentive.

Excelent

Everything was fantastic!!!!

The property was really nice.Close to everything in the staff was awesome

Restaurant service and food choices need improvements. Reception desk staff ( especially Melissa) courteous and helpful with info.

The restaurant is basically what you would get for free breakfast at holiday inn but paying 20.00 a person

We enjoyed our stay and we used the free airport shuttle. It was very helpful.

However, your representative Roger, saved the day, and kindly provided some bottled water. My wife and I both feel like he needs a promotion. If not for him, you would have gotten 1 star. Roger, if you read this, sincerely, from Jenn and myself, thank you!! Also, the breakfast was pretty good!!

The property is conveniently situated near the airport and cruise terminal. The hotel has a transportation company they recommend and is present in the covered entrance on your cruise day. The fee is extremely reasonable and they are very organized. We left the hotel and 20 minutes later we were in line at our cruise. Don’t use a expensive private chauffeur service, it’s a waste of money.

Everyone & everything was perfect

Food & drink, are very expensive. a captain& coke is $14, little to pricey on food& drinks

Very quiet facility

.

Good stay

The breakfast was poorly monitored. Also space for the buffet was way too small. No vending machine for after hours needs.

No free parking

Hotel great. Quick trip to ship port

Located near the airport and good parking (paid) near elevators. Clean rooms and good air conditioning. No view whatsoever, and it’s not near many restaurants within walking distance. If you need an hotel near the airport and a stress-free way airport experience then this works well . For a longer stay, I’d look elsewhere.

Room was HUGE and LOVED the shampoo conditioner and body was provided by hotel.

Great hotel for a stop between a cruise and the airport. We arrived early and the room wasn’t ready, but the staff was very accommodating and stored our luggage while we enjoyed the 5th-floor restaurant. The room was modern, clean, spacious, and well equipped with a fridge, microwave, couch, and desk. The outdoor pool was nice for a sunny afternoon. Only downside was no in-room safe. Free airport shuttle was a big plus!

The Hotel was great. Great location, staff and amenities!

no continental breakfast and an elevators was down- minor inconvenience on the elevator. I'm not spending $20 for breakfast.

Great location for arriving by air to join a Cruise.Plus good breakfast. The Beds were far too high for us. It was waist high for my wife who needed to climb up onto a foot stool to be able to get into bed which was ridiculous and basically a health hazard for our age group of over 75 years.

Close to the hotel and cruise port. Incredibly friendly and helpful staff. Very convenient airport shuttle. Not many restaurants or shopping near by. Bed was unusually high off the ground.

The staff was AMAZING the location was great.

Do not trust that the hotel’s shuttle service will be available to pick you up, even if you arrive at the airport within their advertised hours of operation. Terrible experience overall, especially for my elderly parents.

Checkin was very easy- upon pulling into the garage we were allowed to park and check in before going up into the garage. The staff were very friendly and helpful. The hotel was conveniently located to the airport and the cruise port. One of our guests took the free shuttle from the airport which was great! Our son also loved watching the airplanes take off from our window.

Not in the safest area

Employees are excellent, room was clean, check in was easy. Perfecto 5 star

Clean well maintained property

It was just okay! Shocked that there is no safe in the room. Room was poorly stocked.

Very convenient location to the airport and Port Everglades. Front desk staff were extremely friendly and helpful. We got our room early and that was a huge convenience. Rooms are spacious, beds are weirdly high -lol- but very comfortable. Parking on site is an extra charge but nothing crazy. If we ever cruise from FLL, will definitely stay at the Crowne Plaza.

Good Elevator out of order Had to carry luggage downstairs Other people said one is always broke down for years

Way too much money for what you get. Toilet ran constantly.

Reasonably priced, nice little restaurant and bar Appears to be a cheaply converted apartment building with big empty basic rooms. Need to get the broken elevator fixed.

I would not recommend this breakfast buffet at all

Front desk was extremely pleasant and helpful. Both for check in and check out

Dinner was great. Rooms were clean beds were comfortable.

Everything was wonderful

Everything!! The staff were amazing, clean , food in the restaurant very good. Beds comfortable

Clean room and clean common areas.

Every thing was great.

It was super close to the cruise port. It was very clean. Wasn’t the most pleasant manager but he was fine.

Finally a hospitality business's that makes me realize why people are members. The room was excellent. The followup, amazing! Thank you for a wonderful stay.

Very clean

The bed was super comfortable which I wasn't necessarily expecting.

Rooms were clean, Staff was friendly, adding breakfast to our stay was nice!

We were headed for a cruise out of Miami and the front desk helped us find a ride to the port. It was nice to fly into Ft Lauderdale instead of Miami.

Clean and comortable

food was good

There was no laundry facility and elevator is down for over 45 days

Requested 2 months in advance and again a week before for a room close to an elevator due to husbands mobility. Assigned a room 8 rooms away. Website states cruise terminal shuttle available ( surcharge may apply) when in fact the hotel DOES NOT arrange for terminal transportation. You are required to arrange for it your self. There are a lot of hotels who DO provide this service. Only 3 elevators available for the rooms, one was out of service. Reason we chose Crown Plaza. Not happy.

Spent a fabulous day here before my cruise. Wonderful hotel and I stay here at least once or twice a year. Staff is so friendly and helpful, room lovely and modern and bed so comfortable! Big screen smart t.v. I had a meal at Kiki’s which is always delicious. Had a wonderful swim in the lovely pool. All in all a great day before my cruise.

The staff was nice

It was a great location and hotel to stay at in order to catch our 5am flight. It's very close to the airport. The room was nice and clean and very spacious. We got the room with 2 queens and a couch for all 5 of us. One elevator was broken so that was a little frustrating waiting a while for an elevator every time. Also, I would suggest venturing out for dinner. The "mexican" restaurant is not actually mexcian food and it is very expensive for mediocre food. I am regretting not driving out to eat near the water. We would have paid the same but gotten better food. At least the service was great at the restaurant. Beds were comfortable! Front desk was friendly as well. Parking was $20 for the night.

Seemed a bit pricey- Restaurant in hotel was nice but expensive .

The ac made a lot of noice. Light was comming underneath the door

Perfect location for the cruise terminal. Immaculate facilities. Great pool. Nothing to not like

Convenience to airport and cruiseport. Beautiful venue, great restaurant, clean and stylish rooms.

Clean Na

Very clean and staff were pleasant

Staff was fantastic and the note was similarly one of the best we have stayed at in Ft Lauderdale

The room also included both a refrigerator and microwave. The staff were also very friendly and helpful, especially Melissa and Lucretia. We were in town for a cruise and the room was convenient

Close to cruise port and airport. Nice room very clean. Good restaurant on the premises. Great service overall. Recommended.

The rooms were clean and comfortable. The restaurant was very good! Would stay here again.

Great

Excellent

I was able to store luggage however was very upsetting that promise was not upheld.

Staff was nice and helpful, room was spacious and clean and the bed was so comfortable

We enjoyed the pool and the bar in the crown royal great access to the port Dunkin’ Donuts all my favorites

Clean room and amazing beds!

The mexican restaurant was extrodinary

Clean room

The bathroom was so small that you couldn’t close the door until you were in the room. Smaller than a cruise ship bathroom. Basically no lobby. You had to wait in the garage for your ride. Felt like I wasted my money and could have stayed in a Motel 6 instead.

Very nice place

Staff

Nice stay for a night. Spotless I we definitely stay again.

Friendly staff and hotel clean

Our stay was uneventful until we went to leave. Only one elevator was operating for the entire hotel. Almost all of those leaving were going to Port Everglades cruise terminal. The hotel knew of the elevator problem, yet even though there were staff available, no one came to assist people down the stairs with luggage - the one elevator was unable to handle the number of people leaving. My daughter managed to drag one suitcase down the stairs, then climbed back up to get me and other luggage. One man fell and scraped his arm. The lack of assistance was totally unacceptable, and I will never stay at the hotel again.

Room was beautiful. Staff was very friendly. Property was very nice.

Excellent place to stay!

No microwave did not work, and when I told someone they blow it off as if it was not important

Room was spacious and vey clean. Customer service was excellent when checking in and had shuttle waiting for us.

The person at the late night check in was a huge disappointment, papers everywhere that she was sorting thru to find our reservation. It took forever to get checked in.

Would stay again!

reception, service. Price was very high for a low level hotel

Dated room. Staff acceptable.

The beds were super comfortable!

Clean bathrooms.loved staff.

The breakfast at Kiki’s restaurant is very expensive for what it offers. The buffet selection is similar to a standard Holiday Inn Express breakfast: vegetable omelet, scrambled eggs, pancakes, potatoes with onions, bacon, oatmeal, fruit, sliced bread, and jam. I have stayed at other hotels in Fort Lauderdale where this same menu was included in the room rate. There is no complimentary coffee in the lobby, which is usually standard at most hotels. There is also no onsite laundry facility. The beds are extremely tall. My 6-year-old had difficulty climbing up, and I had to stack luggage and place pillows to prevent a fall during the night. The toiletries (toilet paper, soap, shampoo, conditioner, body wash) were poor quality with no recognizable brand. The TV was not a smart TV. There were no streaming apps like Netflix or Disney+, and no option to log into personal accounts. There are 11 floors, with guest rooms starting from the 6th floor. There are only two elevators, and one was broken for several days, causing long waits. Would I stay here again? No

Room

The room was clean and the bed was very comfortable!! No complaints at all,

Room was great but the front staff had attitude when we asked for late checkout.

Nice hotel. Very clean - convenient to the airport and cruise ship port. Reasonable rate. Did not use the pool so can’t comment

The staff at check-in was helpful. 1st room was not cleaned after the previous guests but she immediately put us in a different room. I did find it weird at breakfast, we had breakfast included, we were handed a 0$ bill by the restaurant manager saying that we have to tip.

The convenience of the location of the hotel. Cleanliness.

Loved it

Only 1 elevator working; poor shuttle service (very long wait); water pressure in the shower was nonexistent; restaurant was less than mediocre; and the sink leaked in the bathroom. In general, WAY overpriced for this low quality hotel

All the above!

Great

Staff was very helpful, clean room and amenities

I contacted the hotel 1 week prior to arrival to get information on the shuttle service from the airport and to our cruise. We didn’t get a response until after we arrived at the hotel and check in. We spent money unnecessary $ on Uber because of this fact. The hotel also does not transfer guest any longer to the cruise ports, adding yet another transportation cost. If I would have know this, I would have booked another hotel that includes these transfers.

Clean, quiet and friendly staff

Staff were courteous and friendly. They held our luggage for us when we arrived earlier than expected. The room was very clean when we arrived. Very happy staying at this hotel prior to cruise

Room was clean an very nice

Very good only thing is the room was big but bathroom bit small

Room was expensive and very outdated and neglected. One elevator didn’t work and getting downstairs was a pain. The onsite restaurant wasn’t very good either. Would not stay there again. Very disappointed.

Elevator out of service was an issue. lots of cruise customers inconvenienced. Long waits. Screaming child in the adjoining room. At 5:00 am people slamming room doors. These issues were not what I was expecting.

Room was spacious and clean, pool area was lovely

Thin walls loud noises as people walked by and dripping toliet kept us awake.

Outstanding accommodations, service, and location.

👍

Room was clean and staff polite

It was clean and the staff were friendly. The restaurant was pricey

Just an FYI, the bed is quite tall. No curtains to block city lights, quite a bit of noise from area above our room. Bring eye mask and ear plugs. Convenient to the airport. Clean room.

Below Average

Room clean, staff courteous and shout out to the lady running the store. Very nice lady and very helpful.

The Crowne Plaza greeted by friendly staff with a smooth check-in process. My room was clean and provided the environment for a nice restful sleep. Checkout was easy and Star transport delivered me safely to the Everglades for my cruise.

Room was ckean. Bathroom doir could'

Front desk wasn't welcoming!

Room was fine. Was hungry but thought that the restaurant options wasn't to our liking. We wanted just a sandwich or burger so had to order out. Morning breakfast was very nice compare to to other hotels that offer breakfast. Pool area was nice. Since we had two different confirmations for out stay (we added an extra day) we had to check out and recheck in. Also wasn't told that we needed to get another set of keys for our second night.The maid staff was told we were checking out after the first day day so luckily I encounter her in the hallway and told her that it was a mistake and we werent. I also told her that we didn't need a cleaning just a change of towels which I brought to her and she gave me clean ones. She wasn't the nicest person to deal with, but I understand that her job isn't the easiest.

Very clean room, comfortable , excellent airport pickup service. Downside is that it is not close to any kind of breakfast or coffee ….overall, I would stay again and highly recommend !!

Coffee maker in the room did not work, commode was slow to flush, no water pressure in shower, water was not hot. No coffee in the lobby, had to pay $2,00 for a cup. Would not recommend even though room was clean. Will NEVER stay there again!

Great place close to airport and cruise port

The restaurant really Bad

Yes, the room was clean and the staff was friendly and the service at the bar was outstanding!

Everything was great! Very happy

Clean rooms. Beds are high, I could have used a step ladder to climb into the bed!!!

large room very clean and friendly staff

Clean, would def book again.

I also wasn’t allowed to use the facilities in the Hotel after I checked out. First and last time I’ll be staying here.

Well kept and friendly staff

The room was ok, but the bathroom door was so close to the toilet it is hard to get into and use the toilet or get to the shower. The price was too high for an ok room.

The room was great! We had to leave early so we didn’t get to have breakfast!

Very good service

Got stuck for a few days with a big snow storm. Rooms were clean and modern and location was convenient with shuttle to airport at 5am!

Room was huge, clean. Front desk staff were great. Small problem with toilet was fixed promptly.

Nice hotel. Great room. Very clean. But Kiki's restaurant dinner menu is way overpriced. $31.00 for fish & chips? Ridiculous.

It was ok , not fair to rate them was there only overnight.

Nice stay

Room clean and comfortable

Great stay close to the airport

Everything is absolutely perfectly appointed, the furniture, finishings, new feeling with exceptionally warm staff...i come here iften as my hombase from florida international. The Shuttle service is a life saver and rooms are quality. Its a must stay!

Yes

The check in process was quick and the room was immaculate. Will stay there again.

Hotel was clean, staff (front desk) was friendly and efficient. The room was large, well appointed, comfortable beds (4 pillows on each queen bed!) and great amenities. Close to cruise terminal. I highly recommend.

Excelent hoyel, excelente service

The hotel was very clean and the staff was very nice. They answered any questions we had and took very good care of us. The restaurant was a great place for lunch and breakfast was easy to find and had good selections.

The hotel was very nice & clean, but the hotel front desk staff was outstanding in their customer service. The Crown Hotel shuttle driver (Katrina) was really awesome she was so upbeat & friendly. I intend to recommend this hotel to my fellow travelers.

Room was great. Staff was hit or miss. Gentleman when i checked in on Thursday night was impressive and caring. Both Melissa and Laura were unhelpful and rude. One of them at 3pm on Friday had me on hold for 15 minutes , when i called from a different phone, they answered right away with no hold. Rude! Andres in the restaurant was impeccable 👌

The hotel was clean. Staff provided excellent customer service. The shuttle driver (female) was very friendly and respectful. Kikis restaurant on the 5th floor has fantastic food and drinks. I enjoyed my stay.

Crazy week with a lot of flight cancellations. This was the most reasonable one by the airport. Unfortunately their system crashed and there was about 20 people waiting to check in. They probably could have handle things a little better but we just went to their bar had a drink and snack until things cleared up. Bar was nice and good was good. Bartender was the best. No communication between the manager (front desk) - valet and bar/resturant. We are the ones that had to tell valet and bar/resturant the system was down. Room was nice but the bathroom wasn’t quite cleaned enough - at that point I was happy to have a bed. Would book here again.

For the price, the room was as expected. The staff were helpful and able to provide amenities such as toothpaste and shaving kit. The parking is fairly priced but the initial check in system is a little convoluted. All said, this is one of the nicest Crowne Plazas I have been to recently. The place feels new and well maintained. I had a very restful night after dealing with flight cancellations.

Clean comfortable room.

Room was nice for the price.

We were stranded recently and the Crowne Plaza was a great hotel. Efficient check in, friendly folks, clean, spacious room. There was a nice casual restaurant onsite, along with an outside patio with pool and a gym. We were happy to stay here

Second night there was already booked prior to our issues the first stay. Staff was nice. Worked hard to get us into our room early/quickly. Pool was good. Again, the room was basic but clean and tidy.

The breakfast buffet was fine but not worth the high amount they were charging. Dinner food was below mediocre…don’t waste your money.

I had booked through Expedia to include breakfast for two. The hotel disputed it even though I had physical proof via email. The woman at the front desk would not give us the breakfast vouchers and made us pay again. That is terrible customer service and makes me rethink where we stay in the future.

Spotless, comfy beds and free shuttle service to airport

Over priced!

.

Dirty room/bathroom. No towels at pool that closes really early. Expensive restaurant on site that is really slow and average tasting food. Website also Says they offer a complimentary cruise shuttle but all they do is give you the phone number for a company that charges you. Also airport shuttle is not available for all flights so don’t book an early morning departure.

Melissa at the front desk was awesome and friendly. Room was clean and the food in the restaurant was great. So close to the cruise port as well

It started with realizing our room had a soaking wet carpet with puddles of what we thought was water but later proved to be something else. I called the manager who had no explanation or resolution and said maybe it was a broken pipe in our bathroom and told us we should be lucky that it wasn't coming through our ceiling because we were on the top floor. He could not move us because he claimed there was no other rooms available to us. He only put down a few towels that didn't even cover all the floor and the wetness kept spreading. He promised to come back with more towels and change the towels throughout our stay but never did despite us calling. As our stay continued the smell started and the air conditioner kept shutting off which amplified the stench. 5 of us slept in 2 beds to try and be as far away from the smell. I was constantly making sure that my kids didn't step on it or go barefoot and we had to jump around the room trying to avoid it as it was spreading to dry areas and seemed to be getting worse when we used the bathroom so we avoided using it as much as possible. we saw then the towels were soaking up was something yellow! I called the front desk again and was told they knew about the problem but they could do nothing to help me. Told me a different manager would contact me who never did despite calling again and texting and providing all my contact info. This place is truly a scam with horrible customer service and is a health code violation.

Room was spotless, spacious and the bed is perfection. The front desk team were outstanding and it was super busy!! They still got our room early and were so positive and inviting!!

Very disappointed in the shuttle service to the airport, we had 15 people they only have 11 spots per hour for a hotel that has 11 floors with who knows how many rooms per floor. So we had to order Ubers to the airport for an additional $25 times 3. They need to reword on their website and say they have limited shuttle service to the airport!! Called the Hyatt and they offer 24 hr Shuttle service to everyone staying at their hotel.

Sleep great- bed and pillows were awesome

Staff was very accommodating

Rooms was nice and clean. Buffet not that great but room service was excellent-same restaurant. Staff was great! Melissa was working the front desk and managing all the people with a smile on her face. Easy access to cruise port. I recommend using all star for your travel. Takes you right to the terminal.

The breakfast was delicious! The elderly lady that was cleaning the rooms on the 7th floor was friendly & helpful.

Girl at front desk was outstanding!

Room was clean and staff was friendly

Very clean, friendly staff, convenient location.

Clean large room, quiet.

staff and front desk people horrible and rude

Room was clean

Clean room, lots of space, comfortable beds. Friendly staff. Breakfast not included. Nice Mexican restaurant

I loved everything except transportation didnt showup to pick us up. After waiting for an hour we took an Uber. So inconvenient and extra money spent when you offer this service.

Front desk people were very unprofessional many times not only to us but to other guests. They told people to their face and on guest service call that it wasn’t their problem and to take any issues at all up with management. “Management” had a language barrier. During a 3 night stay, I had to get new keys made 6 times, each time the front desk treated it unprofessionally, despite who was working. Twice the maintenance man had to let us in the door and make the keys himself, which was a public altercation between him and the front desk, who didn’t get along. There is no complimentary anything. Breakfast costs $20 pp and just to get coffee as well. The bar is suppose to stay open until 11 each night, according to signs and the front desk. Without warning, on New Years Eve, they made last call and literally told us we had to leave at 9:50pm. The sundry shop was extremely expensive also. There’s nowhere to walk to on the busy highways the hotel sits between. There’s nothing for kids to do except swim in a cold pool that closes at 6pm. Also our keys never worked the pool or exercise room. The bathroom on the first floor (front desk people) remained locked at all times, good thing there was a men’s room with just 1 stall on the 5th floor for emergencies. Not happy

Rather than freezing in the hotel room we left the hotel ~11 PM and spend the night on chairs at the airport. A full refund, an apology and compensation are the minimum that should be offered. Expedia should also stop offering such facilities as bonafide accommodation.

Busy but professional

I'm not only disgusted with Crowne Plaza but also with hotels.com. My reservation was canceled before I ever even stepped in the door bc apparently the card on file was declined. So I get off my flight and I pay for an ride to go over to the hotel just to find out that my room is no longer available to me. Why wasn't I notified by hotels.com and why wasn't I notified by Crowne plaza either? This was a situation that could have been resolved had someone contacted me prior to getting to the hotel. Instead I was left to sit outside for 2 hours while I tried to find somewhere to stay for the night. I ended up getting an Uber back to the hotel and sleeping near baggage claim

The room was large and well-appointed. The hotel staff member could have been more pleasant and helpful, regardless of the lateness of the hour, given that many guests registered due to flight cancellations.

Womderful place to stay. Rooms comfortable and clean and the restaurant has good food.

Breakfast was okay, good service

Did not eat there

Good

I booked because of proximity to airport and shuttle service. However we had to Uber our way to FLL because shuttles were fully booked.

I did not eat breakfast.

Very clean and spacious rooms. Staff are very friendly

We didn't have breakfast there so can't comment.

Our stay was enjoyable and quiet. We'd like to express our gratitude to your team member Roger, who was able to recover our lost wallet. Much appreciated!

Awesome friendly staff

The front desk was exceptionally helpful and nice. The room, lobby, and grounds were very clean. We would definitely stay again.

One of the best hotels we ever stayed at! Thanks!

Yes everything was perfect

Clean rooms and food breakfast

We were disappointed when they had a menu and the people next to us were able to order alphabet, but they told us we could not.

Our room was huge, clean and looked great and bed was super comfortable. Check in and out was a breeze. Staff are so super friendly, welcoming and very helpful. Our next stay in Fort Lauderdale will be here and we will recommend this hotel to everyone

Room and bathroom clean.

Great clean rooms. Great customer service.

Room was clean and spacious. Bed was very comfortable and climate control worked perfectly.

Front desk staff were super friendly and accommodating. Had a quick dinner at the onsite restaurant which was very good. Very clean room and extra comfy bed. Highly recommended for a stay close to the aitport.

Friendly staff and Great breakfast

Very clean, and Rafael at the front desk was a breath of fresh air and SO friendly!!!!

Yes

More staff at checking in

Very disappointed

clean and spacious room

Very pleased to get an early check in

Room was great. Clean, staff friendly and restaurant was great

Everything was good

Room was great, but services were not accommodating. The shuttle service stopped before my plane landed. Also breakfast is available but not included both of these items were key deciding factors in choosing the hotel

Clean room

This is an older property that appears slightly refurbished. Bed was clean, staff was friendly and helpful.

It looks like it’s been recently renovated. Nice and clean. Great for an overnight before the cruise.

Yes, clean and spacious!

Our room was large and easy for two or four to move about. had a couch for three to easily sit.

Dana at check-in was most accommodating along with Roger. All my needs were met. Daily parking reasonably. Property ideally located.

Yes

Clean, neat, great bathroom and shower. Comfortable beds and bedding.

Beds are to high, very hard to get in it. Restaurant was nice

Very nice room. Ralphel at feont desk was awesome.

Not impressed with check in. So slow, and the phone kept diverting her attention. They had cancelled my reservation, tried to ring, but we were travelljng for 24 hrs. Why did they nit email???

The room was very clean and yhe staff was very nice,

Staff

This is one of my favorite hotels when I travel to FLL. From the parking attendant to the front desk personnel, professionalism is sensed from everyone that works here. The rooms are SUPER quiet. I always reserve a king bed and it is one of the most comfortable beds. This feels like a 5 star hotel. The pool and work out gym are both awesome.

The staff is exceptional there especially at Kiki.

Friendly staff.

The hotel exceeded my expectation in overall service, cleanliness and cruise port location. Negatives: no walkable food or shopping nearby; for seniors bed is too high off the ground, and toilet seat is too low (almost at ground level). Highly recommend.

Breakfast restaurant staff was great. And the front desk staff was helpful and efficient during check in.

Very comfortable bed. Great breakfast

Customer service was excellent

Clean and quiet room

Love the airport shuttle (Thomas) check in very professional and quick. Only wish they had free continental breakfast most people are staying overnight before embarking on a cruise ship. Great location. And who wants to pay 15.00 a person for breakfast and you’ll be getting on a cruise soon? Still a 4-5 star would stay again.

Todo muy bien solo por el inconveniente de que si viajas en tu automóvil tienes que pagar el parqueo.

Hotel stay was great, nice pool area, clean room with comfy bed. Very good breakfast (would be nice if it was included as $50 for 2 adults (regular tip included) is quite steep for eggs and bacon!

We booked this hotel because they claim to offer a free shuttle to the airport. Even though I called ahead of time to reserve our spot, the shuttle took 30 minutes just to show up AND THEN could not take us because it did not have room for us. We had to wait another 45 minutes before they returned. The staff we talked to over the phone and the staff at the check in desk made it clear they really did not care that the shuttle took over an hour just to pick us up. They should not claim to offer a free shuttle service if the service is so bad. We will not be booking there ever again.

Great hote

Raphael at the front desk was superb!

Staff friendly, room spotless and bed comfortable.

Staff is friendly and helpful, rooms are clean and well kept. Perfect stay close to airport.

Guest services were amazing trying to accommodate an earlier check-in.

Amazing customer service and rooms were very roomy and clean

Great place and staff !

The staff from the front desk to the waiters was excellent.

Was picked up at the airport and shuttled to the hotel. Check in was easy with friendly employees.

Staff could not have been less helpful or cordial and housekeeping fell quite short !!

Wonderful

Great location close to cruise port in FLL!

Shuttle was chaotic and crowded. We passed on breakfast, too busy.in truth, we made other arrangements.Room was clean, bur hallway had a lot of debris. Staff were not overly helpful and I had to get their attention, otherwise I don’t know how long they’d let me stand there. The dinner was very overpriced and two drinks cost us another $30. I got stuck in an elevator, the doors would not open and I had to ride it to the next stop which was 3 floors above. Ultimately, l ended up walking 3 flights down. I reported it and staff allowed others to get on it, still. We ended ip using the service elevator to get to the ground gloor. Catching the shuttle to port was another chaotic cluster.

The room was ok. Not cozy how I like, but decent enough for one night.

Rooms were clean and comfortable and pool was nice too.

Very pleasant staff and an overall nice place to stay

Cleanliness

Nice and clean. Not the easiest

The room was spotless, all amenities was available. The shuttle was outstanding.. I will definitely be staying at the Crown Plaza again

The amount of coffee and one day of not making the bed could be improved upon.

Clean room

The staff has been amazing!! Onsite restaurant is delicious! Will definitely stay here again!!

All was perfect

Nice location near cruise terminals. Seemed a little understaffed.

Clean room, comfortable beds, friendly staff, good restaurant, good van service. Would definitely stay here again.

Clean and spacious roon

Very clean

Nice hotel

So welcoming staff fantastic room spotless and well maintained

Friendly staff, everyone was knowledgeable & courteous, the room was immaculate

We had a spacious comfortable room. It was clean. The staff at the deak were very helpful and nice. We ate in the hotel restaurant for supper and the food was delicious.

yes,the room is very clean

Staff was friendly and helpful

Super clean. Extremely polite. Very knowledgable of the area. Easy Uber to Los Olas. Excellent airport shuttle.

Everything was excellent! Close to the cruise port was the best! Clean everywhere! Staff walking around with garbage buckets and grabbers to pick up trash. Kiki's Restaurant was great and convenient. Pool and lounging area was amazing! Would stay again!

Good location near port. Easy access to shuttle and Ubers

The early check in was very nice as we had just disembarked from our cruise ship.

Close to cruise terminal

Great staff

We had a lovely room. Staff was great. Appreciated the hotel shuttle from the airport. Nice to have a restaurant on site- It’s a great choice before a cruise.

nice place close to port and airport besides that nothing great about the place . nothing close by without taking uber everywhere. the restaurant inside says Mexican food ,most was American

.

Conveniently located between the airport and cruise port.

We had to wait a while for the airport shuttle, but once Cataleya arrived, she was awesome!! Lucretia and Melissa was welcoming when we first arrived in the hotel. Lucretia checked us in, was very informative of the activities in Fort Lauderdale and gave us a pamphlet for the water taxi. My room was clean and bright. We were hungry after arriving, we went to Kiki's on the 5th floor. Had an amazing lunch! The next day we had a amazing breakfast, the service was spectacular, and our room was cleaned each time we left for the day. I forget to leave a tip for housekeeping on my bed when I was leaving. I will return to the Crown Plaza Hotel in Fort Lauderdale when I return. I just want to THANK EVERYONE for the great experience for my first time visiting Fort Lauderdale, Florida!!! I will return.

All was nice, just very expensive and no laundry facilities

The parking area and entrance are a confused mess. Everything else was fine.

Other than that everything else was excellent. We had used this hotel in the past.

Very close to cruise port,and a shuttle picks you up for a fee. You can leave your car for a fee but its comparable to cruise port.bed was comfortable and room was clean

The staff behind the desk was very rude.

Everything was good. Great place to stay.

Staff was good. Room was smelly.

Very convenient from the ship cruise terminal to the early flight the next day. The room is big, comfortable bed and friendly staff. Lucrecia at the front desk was very friendly and helpful.

Clean staff nice restaurant on the property

Clean rooms

Great location for overnight stay before the cruise. 10 minutes away from the cruise terminals.

The staff seemed stressed and as we checked in, a customer begin complaining about stay loudly. There were no snack machines and all food sources were closed wben we arrived at 10:30pm. We would have appreciated a bar or at leasr machine. All.else was fine.

Yes the room was great

Clean friendly efficient

Great facility. Friendly service. No issues. Highly recommend it

Clean, quiet room!

Broken hotel lock. Maintenance came to fix it past midnight. Manager was empathetic to unscheduled 3 am call despite arriving on a flight from across the country. His personal misery transcended to hotel guests. Elevators had occasional maintenance issues. Brown water coffee in the entire hotel. The only cheerful employee is the senior valet gentleman.

Yes

Close to the airport and cruise port. Room was immaculate, the restaurant and bar was great. Even though it was a Mexican restaurant they had many other delicious choices. Our bartender was also our waiter, he was very attentive and efficient as well as very personable. Great place to stay before a cruise!

The staff was exceptional.

Well organized. Facilitated transportation.

The property is very close to the ports if you’re going on a cruise. I’m definitely coming back. The only thing that frustrated me is that, I put 3 people are going to be in the room. They only gave me 2 wash clothes, but 4 hand clothes and 4 towels.

The staff was very professional and nice. The hotel was clean. The pool was amazing. We had a great stay.

What a wonderful hotel to stay in for the night before getting on an early morning flight it was fantastic to be able to take the shuttle directly from the hotel to the Fort Lauderdale airport with all of our luggage and to be able to park our car long-term there for when we got off our cruise from Europe

location.

Everything was great. The only thing that we didnt know was we thought breakfast was complimentary with our stay.

Airport Shuttle = very good

Clean, good service. Needs an in room safe and a fixed toilet paper dispenser. When you go to tear the toilet paper off they just keeps unrolling because it's nothing to hold it in place

Nice stay

Clean room, great staff.

The front desk staff was amazing, our flight time changed and they were helpful enough to call back the shuttle to get us to the terminal on time. They took a lot of stress off our vacation.

Everyone was nice and helpful

The room was clean, and good amenities.

Yes

Restaurant Kiki very good food. Reasonable priced . Rooms are huge and quiet. Pool little cool but enjoyable people were friendly. I would stay here again

Clean room, kind front desk staff

It was a really nice place to stay. Friendly staff and a large selection of items to purchase onsite, even bottles of wine, etc. Quiet location off the beaten path.

So friendly and nice felt like home

Nice place

Nice hotel.

The room was clean

I think this was the most comfortable bed that we've ever had in a hotel! We were on the 10th floor and it was very quiet. Check in was fast and the restaurant stays open late. We really appreciated that since our flight was delayed an hour and a half.

Great staff, amazing front desk service , clean room and great restaurant

Nice hotel. Customer service was great. Place very clean. Restaurant very nice. The drinks there were everything.

Front staff were very friendly

Water pressure in shower fluctuates wildly during use, and even shut off completely at one point. Every light in the room is a bright-white LED. Cheap for the hotel to buy, annoying for the guest because your room feels like a hospital. One of the nights I stayed was $300/night, not worth it for this. Bar served me an embarrassingly bad cocktail. Hotel isn’t walkable to anywhere.

Rooms were great, mattress was very comfortable. And every staff member was great. Would recommend this place if you’re going on a cruise, great location. And again great place. Mike B

Clean room, clean facility! My go to hotel!