Embassy Suites by Hilton Fort Lauderdale 17th Street

Great pre cruise hotel! Nice rooms and pool. Good breakfast! Very close to cruise port!

Great location and clean suites.

Everything was amazing

Older hotel but has charm and the rooms were well kept. Clean hotel and great for access to the port for cruising. Shuttle service for the port and beach are available.

Bad

Exceptional

Have the time to any channels.

Great place to stay!

The hotel is in a great location to shops, restaurants, beaches.groceries and other entertainment spots. The staff is courteous and helpful and property is well kept. I look forward to staying again.

Kathleen at the front desk was friendly and helpful.

We dint have air conditioning…..had to be moved to another room, that room had a refrigerator that didn’t work so our beer was warm. .It was not how I remembered years ago.

Clean and friendly N/A

Great plscen

Location and rooms were a nice size Given 2 rooms that had bathroom plumbing issues, however 3rd room given at checkin was fine. Had difficulty trying to explain issue and get resolution from young staff at front desk.

Kathleen at the reception desk was extremely pleasant and helpful at check-in. The room was clean and quiet, and breakfast was good as usual.

My family and I enjoyed our stay. Very convenient location for shopping, restaurants etc.

Great stay for a night before our cruise. Everything was great! Close proximity to several things within walking distance.

Breakfast was also impressive. Great spread and not just heat and go items. Overall, great place.

Just 41 dollars for parking is ridiculous Seems a little safer because of the fencing but it’s the same price if you valet or self park That’s per day

Exceptional

AC was not working, hot water wasn’t working

Pleasant

The breakfast is as great. Pool was well kept and the bar staff were always attentive.

Some of that was probably due to expectations on my part though.

Close to restaurants and the cruise port. Nice facility, large rooms with balcony, nice pool, and continental breakfast included. Not walking distance to the beach but we knew that and were ok with it for this stay.

Exceptional

Was an older style suite . Very clean

Very good experience

Building needs updating. Elevators too small & slow.

Staff were very friendly! The suite I booked had animal food in it scattered on the carpet, rodent feces in the window, air didn’t work, and the shower wasn’t the best. After finding rodent feces I didn’t even feel comfortable staying there but I had booked one night as I was catching a red eye flight the next morning.

location

Location, nice breakfast Cleanliness

Excellent early great choice lots of smiles from staff Elevator space hard to get on elevator at busy times and no way to use stairs to main lobby

Superb

Love Hilton

Room was big and spacious, free breakfast close to little shopping centers

This Embassy needs painting in the inside of the building near the back of the hotel near the lobby rooms

Très ordinaire comme endroit

Very impressive Pete Diaz, the front desk manage, refused to hold our bags for a few hours while we walked the town and waited for our flight (which was 7 hours later than our departure from the cruise) We expressed our disappointment and insisted that we weren’t going to use the hotel’s amenities We just needed him the store our bags for a couple of hours and he refused Tim Stanton and I are Hilton honors members as well. Also, we signed up for another stay in Myrtle beach for $300 with Teresa And we are seriously considering canceling that stay We are extremely disappointed and upset by the lack of support from Peter Diaz.

Exceptional

Very impressive Pete Diaz, the front desk manage, refused to hold our bags for a few hours while we walked the town and waited for our flight (which was 7 hours later than our departure from the cruise) We expressed our disappointment and insisted that we weren’t going to use the hotel’s amenities We just needed him the store our bags for a couple of hours and he refused Tim Stanton and I are Hilton honors members as well. Also, we signed up for another stay in Myrtle beach for $300 with Teresa And we are seriously considering canceling that stay We are extremely disappointed and upset by the lack of support from Peter Diaz.

Bonita Manson

Room was clean and had a great view of the cruise port. Restaurant was ok but pricey. Free breakfast was nice and coffee was good.

Great location to the pier for our cruise and lots of restaurants near by. Been coming here for years, but this is the first time I didn’t feel I got a good deal. Rooms are great with the layouts. Buffet breakfast is a great plus. Room #417 is in need of repairs and needs some very needed maintenance. Both sinks had cracks, almost no water pressure, and the shower faucet is about to push through the wall. Management needs to pay attention to maintenance.

Great location to the pier for our cruise and lots of restaurants near by. Been coming here for years, but this is the first time I didn’t feel I got a good deal. Rooms are great with the layouts. Buffet breakfast is a great plus. Room #417 is in need of repairs and needs some very needed maintenance. Both sinks had cracks, almost no water pressure, and the shower faucet is about to push through the wall. Management needs to pay attention to maintenance.

Poor WiFi and poor television service

This property is excellent I spent 4 nights here and didn’t get bored once, amazing staff, family oriented, very clean and I can’t say anything bad about the property. I meant several different people from housekeeping, front desk staff, the restaurant crew even maintenance every employee have great attitudes. 10/10

I stayed in many embassy suites this was the worst one i have ever stayed for the price I payed. The hotel is very out dated. The view was horrible for the price I payed. This is a hotel to stay if you are traveling and you want to be close to the airport not for vacation.

Fantastic location if you are leaving from the cruise terminal.

Staff not friendly,they charged extra for early check in and late check out and at the bar 2 drinks was 85 dollars .Also 1 elevator worked .We love Embassy but not this one .

I did get a room that had some minor wear and tear like the slow tub draining but this was minor compared to how clean and comfortable the room was

Very beautiful place

The room itself was clean but the rest of the property seemed dirty and not well maintained. The shower head did not work properly there was no water pressure and the water was lukewarm. The tv channels buffered and would not come in clearly. There was only one elevator working and an extremely long wait to use one.

Exceptional

Very clean and comfortable. Great features. Parking lot and park yourself fee. Broken elevator.

Very clean and comfortable. Great features. Parking lot and park yourself fee. Broken elevator.

Clean room were great and the breakfast was delicious.

This property needs a renovation.

Great hotel

The hotel and pool was beautiful! Very clean and good breakfast

The staff was awesome

The staff was awesome

Staff was friendly and helpful, the food was good and the pier was just a short distance away.

The property was close to all amenities and just 15min from the cruise port a great place to stay.

Enjoyed our stay

Pool was amazing

Room service with Sparse . Room Service missed a day to clean the room and had to be requested Bathroom was dated ( needed to be renovated)

Easy during our cruise stay.

There was hair on the carpet and in the bathtub

There was hair on the carpet and in the bathtub

Easy during our cruise stay.

Great property. Beach less than 5 minutes away. Staff was nice. Plenty of dining options nearby.

Absolutely beautiful facility, and rooms! The staff is just so helpful and courteous as well. We enjoyed the welcome reception and appreciated the excellent breakfast which was plentiful.

Elevators took forever and one was broke

All Hotel property was clean and well maintained. Free happy hour was a plus each day. Very good breakfast with your order specially made to order.

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Stayed one night, prior to our cruise. Staff was friendly. Complimentary happy hour. Walking distance to small shopping plaza with food, grocery store, and other shops. Offered a pay per person shuttle service which was also good. Would recommend.

Only stayed one night but the hotel, staff and breakfast was amazing. I will definitely book again.

Convenient location, great amenities, helpful staff

Enjoyed every minute there! Beautiful!

The place was clean, very nice, and staff were nice.

We didn’t ate breakfast

Conveniently located near shopping, restaurants and not too far from the beach. The included breakfast was okay

Clean room, clean pool, good breakfast and best of all location, location, location. We rented a car but found the hotel had shuttles to lots of locations. For a fee of course

Love Love

This hotel was a great stopover for departure at the cruise port. The room was fabulous and liked the happy hour drink as well as the breakfast.

The breakfast was good and the staff was also friendly. My room (King bed with balcony) was clean and the hit water was quick in arriving for my showers. I had a question for the cleaning staff and they were extremely accommodating and handled it ASAP. The only reason I gave a 4 Star was because of the elevator. They did have three working elevators on the other side of the lobby, but the one that most new guests use the two closest to the lobby. I had a very positive stay and would stay there again without hesitation.

Bathtub old/dated

Chose this hotel because I waa able to secure off site parking for a cruise that offered free shuttle service. FYI. Hotel had nothing to do with cruise shuttle. The shuttle service thru the parking service did not work out as expected to the cruise terminal. Parking was very simple. I needed to get an Uber because the shuttle service did not show up at the 30 minute intervals as previously advised. Embasy suites amazing.. breakfast...coffee...room cleanliness. Staff all attentive and professional!!! We would definitely saty again!!!!

Very good

The property and amenities were great! The staff were friendly and helpful. The toilet took a while to flush properly and the bathtub needs an upgrade.

The property and amenities were great! The staff were friendly and helpful. The toilet took a while to flush properly and the bathtub needs an upgrade.

Nice

Very good

The lobby, bar and pool area were very nice. The morning breakfast was excellent. Staff was friendly but some of their rules were not like $35 fee to check in before noon even if your room was ready. Shuttle service to cruise lines was excellent but a bit pricey. Some general room maintenance was needed. Leaking AC in one room and another room had a toilet flushing problem and bathroom fan noise issue. Our final room was in good shape though.

Everything N/A

What I liked most about the property was how friendly and welcoming the staff was. The breakfast was great, and I also loved that at check-in they give you a pass for 4 complimentary drinks at the bar until 6 PM — such an amazing touch! What I didn’t like about the property was the carpet and the smell in the room, which felt a bit like old carpet. I think using fresher aromas throughout the rooms and facility would make a big difference and help the property smell as nice as it looks.

What I liked most about the property was how friendly and welcoming the staff was. The breakfast was great, and I also loved that at check-in they give you a pass for 4 complimentary drinks at the bar until 6 PM — such an amazing touch! What I didn’t like about the property was the carpet and the smell in the room, which felt a bit like old carpet. I think using fresher aromas throughout the rooms and facility would make a big difference and help the property smell as nice as it looks.

Good

The breakfast was awesome! Loved the open air lobby! Pool area was lovely and my family really enjoyed it

My room was clean and put together. The staff was polite and the breakfast was amazing and very delicious. The out door pool was very clean but I didn't get a chance to go in the pool .I recommend this hotel [embassy suite] to everyone.👍👍👍👍❤️❤️❤️❤️

Everything was clean, amazing breakfast.

The chair, the rooms, the beds, the outside eating area, the carpets, the dining area (near the indoor water fall) including the plant area could all be maintained better.

Super comfy stay, beautiful property perfectly located to the Port Everglades. Easy commute to our cruise. Shuttle on property. Very helpful and responsive staff. Very nice and relaxing pool time. The breakfast was amazing!! Spoiled us! Thank you, Embassy Suites.

Location is fantastic.

Great breakfast. Parking too expensive. Nice afternoon reception.

The hotel was very nice, the enmities were really exceptional. And the staff was very accommodating with the exception of two areas of my last stay. The cleanliness of my bathroom floor and the not so pleasant treatment from a short order cook at the omelet station. The employee did not understand the circumstances nor did he plan to listen to the reason as to why I had my family member hold my place in the cook order line. I had my family member (Aunt) hold my place in line, so that I could stay with her blind husband at the table as she gathered his food for him. The male cook was loud and became argumentative. Because of the large number of people around and to keep the moving. I ask my Aunt to let it go, it’s not worth it. His behavior was unexceptionable. Apparently there are behavior issues with the staff because I overheard a supervisor briefing the morning staff in the dining area. About staff arguing with each other. It’s a shame one employee can make a bad experience for a Hilton Honors Member.

One staff member who helped us find warm milk and our princess water bottle was AMAZING. Other than that, hard pass. Only three of the elevators were working for a GIANT hotel. And the elevators, once you wait 15-20 minutes for one, are so tiny. It’s clearly a family hotel, yet the restaurant isn’t geared for it. No kids meal items? The front desk staff was largely annoyed and snappish. Won’t be staying again.

The room was clean and nice. The breakfast was not satisfying, please included some other meat, beef or turkey. Every one does not eat pork.

Very good

Everything was good

Exceptional

Everything was good.

Staff at the front desk were bothered to attend to guests! Amazing! They're there to serve not to help themselves and private phone conversation and showing how frustrated they are to attend to guests.

Great breakfast.

The hotel lobby, breakfast and dining area was nice. However, the hotel room was old and bathroom was old. The staff was very nice!

Breakfast OK. Not as good as other venues.

Elevator wasn’t working, old hotel that needs cleaning and renovations.

Breakfast OK. Not as good as other venues.

as things were acceptable

Hotel is awesome and has everything you need. Need to upgrade satellite service to allow for streaming platforms. Bathtub in our room had drippy faucet but room is quiet and conveniently located.

Getting better with each stay

The hotel amenities were great for an early check in following a cruise. The room cleanliness and functionality was ok.

Exceptional

Superb

Our room was placed directly underneath a 24-hour gym something that was never disclosed at booking or check-in. All night long, it sounded like we were beneath a bowling alley. Guests were actively working out and dropping heavy weights onto the floor, creating constant, jarring noise that echoed through the room. What’s most disappointing is how this was handled. I was in contact with the front desk throughout the night via chat, repeatedly reporting the noise above us. At no point did anyone explain that we were under a 24-hour gym and that the noise would not stop. That information would have made a huge difference in how we handled the situation. Around 11:45 PM, we were offered a room change but by then, one of my children and my mom were already asleep, and my youngest had just been woken up by the noise. Moving rooms that late at night was not a realistic solution for our family. We did receive a $100 refund, but it does not come close to compensating for a completely sleepless night and the overall poor experience. This stay fell far below expectations, especially for the price point and how the hotel markets itself.

The staff at check in are wonderful. I booked a group and had no problem getting everyone checked in early even with the name changes.

Great hotel. Staff were very nice. Hotel was located in a great area. Lots of restaurant and stores within walking distance. Enjoyed the pool which was pretty big. We mainly picked this hotel for their shuttle service for airport and cruise port that we paid a small fee for.

A short taxi ride from the airport & very close to the cruise port Loved the waterfalls and koi pond

A short taxi ride from the airport & very close to the cruise port Loved the waterfalls and koi pond

Front desk was so helpful and accommodating. I enjoyed my stay very much.

Great breakfast options

Clean room

Breakfast was great, pool was fun & quiet rooms!

Outdoor pool

Everything was great, I stay here all the time when I’m in town before I leave on a boat. Great breakfast in the morning, happy hour in the evening, super comfortable beds, updated tvs, large rooms, atrium hotel, and just a great atmosphere.

Absolutely beautiful place! The food, the room, the service… absolutely amazing!

Breakfast actually hurt our stomachs. The eggs and bacon were weird. You only have bread and bagels as options. For coffee it’s Folger. Fruit selection was very slim and we were told not to touch the good fruit when a mimosa area came to be. Our sleep was ruined by the fact that every morning we heard weights being dropped on the floor. For a 2 night stay definitely ask if you’re above a gym if you want a good nights rest. The pool area is infested with mosquitos and could use some remodeling. The parrots and the lizards made you feel like you were in paradise. However the dirty koi pond could be cleaned up. Fish are important too.

It was nice to have the included breakfast in our stay. The courtyard was nice to enjoy it.

Fees. Fees. Fees. After a 30 minute line up to check in we were offered the pleasure of a $50 USD “Early Check in Fee” OR if we were lucky enough to book online the extra fee would have been only $30. PLUS if you had anything delivered to the hotel, be prepared to pay an (unadvertised) extra $5 fee PER PACKAGE! When I asked where that fee was published - I got a blank stare. It’s not. Parking? Extra fees Airport shuttle? Extra fees Cruise shuttle? Extra fees No luggage carts. No fees for that. Several ice machines broken. No fees for that. Shower in the bathroom leaked persistently. No fees for that. If you’re spending $350 USD a night for a hotel. You should expect better.

All around great stay large rooms and clean property.

Very good breakfast and happy hour. Front desk staff was wonderful and gave us many free drink tickets. The interior of this hotel was very fun.

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Nice evening freebie drink coupons resulted in huge crowd but line went fast Because bartender was efficient Morning breakfast was one big traffic jam and gluten free baked options were nowhere to be found

Excellent

Nice

Maintenance ever came to fix it during our stay. They need to do a better job at maintaining their rooms and checking to make sure that everything works properly in each room. Terrible

love this hotel

Great staff, wonderful breakfast and happy hour, not the cleanest. But good upgrades. Would stay again

The additional charge for early check in

Room was nice, large, and very clean. Beds were super comfy. Breakfast was super busy, we never got food, but coffee was good.

The Manager’s Happy Hour has gone downhill the last couple of years! Seriously, carrots and pretzels! The breakfast was ordinary as well. The room was good as usual, but the water pressure in the shower was awful!

The room was great and I could see the cruise shops from the 10th floor and that was amazing. The breakfast was amazing each morning.

Room was very spacious Hotel was in a nice area, easy to get to market, restaurants, or even ice cream. Overall I would recommend staying here. Bathroom needs an upgrade, all other nice hotels have moved over to crystal sliding shower doors. This one is stuck in the 80’s. When taking a shower, the moisture stayed in the bathroom. Need to have better ventilation.

Clean room , friendly staff , access to a shuttle

The room was very clean. I wasn’t a fan of the blinking lights from the smoke detectors tho.

Our room was nice enough but the bathroom light didn’t work so we had to use the bathroom in the dark. Would not stay here again

Very nice property. Close to the cruise ships. Would stay again.

Breakfast is not cooked to order it’s cooked and then it’s left in a warmer. It was super cold. The bacon was undercooked. It tasted very off other than that. It’s a normal breakfast. Staff was definitely not very friendly not open to helping. I stayed with two other work colleagues. One of my work colleagues received waters for free the other one received a large basket full of snacks and some sodas for free, I went up to inquire why I didn’t receive the same as we were all on a Work trip and booked the same rooms I was told that I didn’t have Hilton honors although I did and do and I also received points from the guest ambassador on my Hilton honors account. The lady at the front desk made it seem like I was giving her a hard time when I was just inquiring not even asking for anything just why they were receiving different things than myself. The rooms were very outdated not what the picture shows. They are very spacious however, both my room and my colleagues room. The sinks were leaking as well as this tub, which kept a constant drip all night, which made it pretty hard to sleep. The bed is also similar to a twin mattress however, it is a queen size. The pillows were very lumpy, and I also had a two bedroom but was only able to sleep on one of the beds as the other comforter and pillowcases on the bed next to the first bed or dirty makeup stains, as well as a dirt stain on the comforter clear as day.

Stayed for a night and it was great

I had to pay an extra $50 for an early checkin after paying $400 for the room

No place to sit for breakfast, too crowded. We could hear the people above us peeing when the used the toilet.

Breakfast was too good. Staff is warm and receptive. The complimentary happy hour is top notch.Overall, I love the location and everything about this hotel. I will definitely be returning

The rooms are so old. Shower water pressure is so low. Breakfast is included but food is not healthy. Hotel staff are not nice. The mattress is old and worn down. The bathroom floor cracked. The switched me to another room and the shower curtain was smelly. I would never recommend this hotel. And it is so expensive for the service and quality of the rooms. Old carpets.

Great choice of breakfast Seating difficult to get Better seating capacity for breakfast

Great hotel, very clean and comfortable. Would recommend.

Old and shabby furniture but clean. Breakfast great. Should offer free shuttle to airport as many Embassys do

Our stay was a 4/10. We found a set of USED and dirty lash clusters in our bed, the wifi was god awful, the ac was insanely loud that we had to turn it off to sleep, there was a military grade light pointed straight into our window, we received a notification from the Hilton honours app saying that our room was ready and that the digital key was ready to use but when we tried to get in the room we were told that there was actually people in it and it didn't even end up being our room. Would not recommend this hotel.

Great front desk, excellent valet.

Seedy area of Ft. Lauderdale, my own fault

Yes

Nice place!

Great location for those travelers catching a cruise. Wonderful breakfast. Omelet station included :-)

Price includes a great breakfast with lots of options from fresh cooked omelettes, scrambled eggs, lots of cereals, baked goods, waffles, and fresh fruit. Your stay also includes 2 drink tickets and assorted appy’s per nights stay. Furniture in the room is dated and our room needed some repairs but maintenance was quick to respond. Lots of eating establishments within walking distance. Pool very nice.

Cons: zero for me. The property/hotel while beautiful is older and shows it a little but again this wasn’t a con for me. Great deal.

Expect tremendously long lines if you get there when it starts but is a secret. Go down to the main lobby about 20 minutes before it ends. No lines. There is a happy hour in the Barr area that allows every guest to free drinks every night. We did not go because the lines were huge. This is a destination for people going on cruise cruises where the cruise line is about 6 blocks away. The pool area is nice. It’s huge. There’s a nice Koi pond right next to it for kids to enjoy. I have no true complaints, except whether there is definitely need for upgrading. Any large area they have for breakfast? When they clear the dishes. It should be used for something else. Maybe a night gathering or a small band or something. It just stays empty all night.

Tv, was spotting it was digital so every few sec it was cutting out. Staff had to be called to bring towels and or coffee because they would only leave one towel or no coffee.

If I could give lower than one star I would. We are Hilton exclusive travelers and this was not what we are used to at a Hilton property. The room was nasty, they did not give us waters at check in, there was no hot water for shower and they did not give us tickets for happy hour. It was probably the worst experience we have ever had. On top of everything the staff was terrible. Avoid this hotel at all costs.

Room was clean toilet just ran. Staff was nice and breakfast was great as well as the pool

Breakfast was Amazing/Happy hour poor/The whole property was kind of dirty and needs a big time cleaning

Bad sheet has stain

The staff was so friendly and very helpful really enjoyed the stay

This is our go-to hotel in Ft. Lauderdale pre-cruise. It isn’t the best of the best, but it is conveniently located and ‘sometimes’ is reasonably priced.

Yes, the staff service was excellent, the room was very clean, I stayed at this exact hotel several times in previous years, but the things that have changed my mind about staying here again is the bathrooms is very outdated and needs upgrading as well as my room was leaking from the ceiling and when I asked to be moved to a different room they said they were booked but they did send maintenance right away and they fixed the problem but this was 11:00 pm so the noise they made was very loud and disturbing. Lastly I have stayed at other hotels that Not held to what I consider the status of this hotel and the pillow quality was exceptional. The quality of pillows and linens has diminished and I’m truly saddened. This was always my hotel of choice, but unfortunately this will be changing for me.

The property was very beautiful and clean. There’s not really anything I didn’t like about the property.

Great stay for anyone traveling for a cruise out of Port Everglades.

Great location to shopping and food. Enjoyed the daily breakfast.

Location to cruise port Some of it is dated but nice

Excellent staff and accommodations.

Breakfast was fantastic and the evening reception was very nice. My major complaint was the condition of one of the mattresses in our double queen room. One mattress was fine but the mattress nearest the bathroom was completely broken down ( as if a gang of kids had been using it as a trampoline).

Good breakfast and location especially from the airport The bathroom wasn't as clean. Inside the bowl was gross and the room floor had a lot of hair. The cleaning team can do better vacuum and toilet bowl cleaning. Female sit on the toilet so it need to be cleaned better.

Location location location

I stayed here with 2 of my friends and we loved it! the hotel is beautiful and very well kept. the breakfast has a wide selection and was incredible. definelty will be coming again

Perfect

It met my needs There was a leak between the toilet and tub

Loved the common areas. Beds were very comfortable. The bathrooms were quite dated.

Room was clean. Property is showing wear in carpet and paint. Breakfast was better than average, location is great.

Grocery store, spa, clothes plus more just a block away. Plus right next to the cruise ship. We got in late due to delays at the airport, but were able to get a wonderful dinner right at the hotel. Service was wonderful. Breakfast the next morning had lots of choices so that everyone was happy. Will stay there again.

breakfast is always good in Embassy Suites Hotel

Check in was easy, breakfast was great and the bed was comfy.

The breakfast was nice. Some staff could be nicer, smile a little more. The hotel could use some professional maintenance. Overa ot was good though.

Staff was friendly. Pool was nice. Outdoor area was nice. Plenty of outdoor chairs. Great breakfast. Easy walk to Kelly’s Landing for seafood and Razzleberry’s for ice cream.

Wonderful breakfast!

Carpet was so gross

Breakfast was good, they are located next to a lot of food places and restaurants even a Publix . We were able to just walk to them even with kids ( age 5 and 6)

Nothing. To pay over $700 a night for this hotel was completely unacceptable. Elevators not working. Being on the 11th floor took forever to get to the lobby and/or to my room. Leaking shower head and toilet . The staff seemed overwhelmed and appeared "detached" from their jobs. The valet half the time was AWOL with the desk clerk having to find them. And lets not forget the cockroaches in the lobby. Overall this was an "F" grade hotel and for the money absolutely not what one would expect.

Perfect for a group !

The breakfast area was too crowded to eat a couple of days, but the helpful lady at the front desk (Wildwood, New Jersey) more than made up for that.

My guest was forced to use the stairs because of a sudden of set of vertigo. Stairs corridor needed cleaning.

everything was great

The front desk staff was really rude when trying to check in

Manager very rude and not helpful as we have to stay during snow storm in New york feb 2016. Charged two and half times of the charges we stayed 4 days ago before our cruise.

Excellent

The airport shuttle did not work out for us. Unfortunately our shuttle came 2 minutes after scheduled time, 17 minutes after the time we were told to meet them. This is the reason we chose this hotel, so very disappointing.

Location is great, close to restaurants. Hotel does offer shuttle from airport and to cruise port at a reasonable cost. Husband enjoys the omelet station at free breakfast. Hotel is dated. Gives old Vegas vibes

Location, breakfast, hour hour with 2 free drink vouchers upon arrival, outdoor pool area and bar/ restaurant seating, spacious rooms, comfortable beds, staff

Elevator service was poor. Two out of five were not functioning. Trying to leave we waited forty-five minutes with luggage to get on an elevator. For the very expensive rate at embassy the elevator service was very bad. Also decor was ok, not great. Behind the registration desk looked like a motel 6, poor paint and tired old fixtures.

The room was fine. The staff was cold to me, took forever to be served at the restaurant TACE until they saw me the next day.

Very friendly service and great breakfast

Staff was very nice Breakfast was excellent Happy Hour was nice Son enjoyed in house dinner Con: Lacked a blanket for pullout couch Bathroom small; lack of decent shower water flow

The pictures online do not match what you see in person. I found towels dirty that were folded had yellow stains. The staff is not welcoming or friendly. I was struggling carrying two babies and plus my bags and no one offered a trolley , the breakfast is free for a reason , disgusting and plain. I rather they would have charged me.

We stayed here for 2 nights. The elevators are awful. Out

Great room, excellent staff. Will stay again.

Our go-to hotel when cruising out of Fort Lauderdale. Conveniently located, great accommodations, clean, quiet and an awesome staff.

Staff,amenities,location

Always a nice place to stay with great service and great location.

Elevators were so slow, took me 20 minutes to get downstairs. Breakfast ends at 9am and it’s a madhouse. Pool was dirty and murky. Housekeeping had to be called multiple times for more towels (was only given 2 in a room for 6).

Drain wouldn’t stay open. The toilet didn’t flush properly. The shower faucet was loose in the wall. The safe was locked closed. The doors leading in from the swimming pool would not open with room key.

Breakfast was plentiful and tasty. Our rooms were clean, beds were comfortable. 3 of the 5 elevators were broken which was quite inconvenient. Front desk was grossly understaffed. Some of the staff were rude and belligerent. Convenient to restaurants, bars, stores, nail salon.

Room was clean. Pool area was clean and pleasant. The hot tub has too much chemicals in it so several family members had their swimsuits damaged/color was bleached out. Breakfast was great! Only two of the five elevators worked which not only stressed people out but made us uncomfortable about potential emergencies. They remained broken during our two night stay and was still broken when we returned 5 days later after our cruise.

Very for

We loved our stay. Free breakfast and 5 pm drinks. Lovely pool area. Spacious renovated rooms. Friendly staff. Located so close to airport, cruises and Los Alos blvd. Would definitely stay here again

Clean room, friendly staff, they were very busy of course in peak season. I was disappointed there was no housekeeping after I had been gone all day and came back to a room that hadn’t been restocked with coffee, towels. I guess I was supposed to request it. WiFi was not good, I recommend upgrading to the premium WiFi.

The hotel is old and dated.

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The room was clean and the staff was friendly

The room was nice, there is a slight water leak in the tub. Staff was great. There was an issue trying to pay for the parking but the staff was able to fix it. The only real issue was that there is a bank of 3 elevators and at one point all 3 weren't working. Luckily the bank of 2 on the other side worked but everyone had to use it.

Very average. Will not go back

Yes

a little dated for the price

Pool was large and the Jacuzzi was wonderful. Friendly staff.

Great staff

Pool was nice, staff friendly and helpful. Cleanliness of room could be improved some. Overall a good stay.

Although the hotel is older, everything is clean and quiet. Great location for those that are taking cruises out of Fort Lauderdale.

Large rooms with separate sitting room with tv coach and table and chairs. Excellent complimentary breakfast each morning w breads, fruits, cereals and an omelet station. A decent work out facility and a good location with many restaurants near.

2 out of 5 elevators were working. Stairs only went outside - hard to get anywhere. Took forever to get up and down from room. buffet was decent food but poorly monitored by staff fo cleanliness and keeping it stocked

Clean room, breakfast amenities! Location near to airport!

Everything was great

breakfast and happy hour way too crowded. Need more staff and seating.

Very dated hotel and rooms however we needed a place to sleep before our cruise so it was nice and close

Yes

Everything was Fantabulous

The room was clean and quiet. This hotel is close to the cruise port and also very walkable for restaurants and pubs.

Very clean, great staff, great evening reception each night

Staffing was good. Hotel is run down, smells badly if curate smoke, sink in room is broken, soundproofing is bad (I can hear people shouting at each other outside my room). If I could get a refund I would.

Easy check in and unexpected perks

The receptionists & the room were great. The female bartender was rude during the evening reception & as was the male taking omelette breakfast orders in the morning…

Amezing, wonderful

Contacted front desk and complained they said they would send maintenance which never arrived. Very dated and poorly run. Will not stay there again.

Everything

Premium room with two double beds which were very comfortable. Air-conditioning worked very well. Location excellent for transferring to the cruise terminal. A passable breakfast is also available.

Happy Hour was great, room was very clean, and pool was very nice!

Breakfast was the best we have had at an Embassy. The only disapointment was the managers reception, very small drinks, and few options for snacks

Nice staff, good breakfast but atrium a bit chilly. Rooms could use a little more updating.

Then we found the toilet wouldn't flush. We contacted the hotel staff. They asked if we would like maintenance to come up. (HELLO TOILET NOT FLUSHING) what do you think? We said yes but NOBODY showed up!!??? What kind of service is that? We even paid an extra $50 to get into the room earlier. Needless to say we won't be back there EVER!

Very nice hotel. Loved the interior fountains and koi pond. Very spacious room.

The room was clean and the amenities are wonderful. I hope definitely stay here again!

Staff was wonderful.

Kathy the front desk Manager was wonderful. The hotel is clean and walking distance to some stores and restaurants. A very short distance to the cruise terminal.

Excellent stay. Staff very friendly.

The staff, the complimentary drinks and breakfast all were fantastic. It was a very stressful day and it turned delightful.

• The shower curtain does not fit the tub/shower, causing water to spill onto the floor• The room thermostat is not functioning properly • The shower curtain does not fit the tub/shower, causing water to spill onto the floor • Water pressure in the shower is very low • We were informed that complimentary snacks would be provided, but they never arrived • Although breakfast is provided, it is extremely crowded, as is the evening happy hour, making it difficult to enjoy these amenities • Water pressure in the shower is very low • We were informed that complimentary snacks would be provided, but they never arrived Although breakfast is provided it is very crowded as is the evening happy hour.

Great experience breakfast was fantastic

Room not available until 5pm.

It was nice overall, the

Made to order breakfast was good Elevators were a nightmare on cruise day, waited over 20 minutes to get one, then had to go up to come back down, nearly missed our shuttle!

The rooms are big which is nice when there are kids. The staff are so friendly and accommodating. Breakfast was every morning and with many options. The water falls in the center of the building are beautiful. The out door coy pond is beautiful. If there is anything that I would fix is update the restrooms in the rooms.

Fantastic breakfast very comfortable and clean,

Great location before cruise.

Nice hotel, large room with a comfortable bed.

There was a air conditioning leak in our room. Tried to call the front desk, but the hotel seemed short staffed over the New Year’s Eve weekend. So no one came to fix it. We had to listen to dripping water all night.

Overpriced

Staff is very professional and helpful. The rooms are very dated and the bathroom wasn't very clean. It was gritty along the whole edge of the tub. The elevator situation is terrible, because one often has to wait for 3 or 4 elevators

The bathroom are terrible

Great room. Clean.

Room was clean, staff was friendly, the pool and pool-area was clean and relaxing. The continental breakfast was good. A good, no-frills hotel.

Yes

The stay was excellent. Only bad part was the elevators. Food is a 10/10.

3 of 5 elevators were not working. Long wait times just to get to the lobby. Almost an elderly person revolt !

Very nice venue! Paula, our waitress was exceptional.

The room was clean but felt outdated. The front desk clerk was a bit rude when we checked that 1am. I called at 11pm and spoke to the same guy to let him know we were on our way (everything was paid in advance) so don’t give our room away. We drove down from Virginia that day and due to traffic incidents we went 4 hours delayed driving for 18 hours. His reply was, “just so you know we are sold out for tonight.” I repeated my statement and he repeated what he said, I didn’t understand what that mattered. I asked did they still have our room but he didn’t answer. Breakfast was extremely chaotic. The various levels and steps make it hazardous to carry your food in both hands because crossing the little bridge I needed to hold onto something. Not sure I would return. We stayed there because we could get cruise parking which was paid in advance in O River but then we were bumped to another lot and the valets told us one thing but the parking folks told us another and the front desk person didn’t know what I was talking about and said, “talk to the valet when the come in at 6am” but in fact one was working at 1am. It was a terrible mess with the cruise ship parking supposedly at Embassy Suites. Better customer service is needed and everyone needs to understand how the cruise parking works.

amazing hotel! conveniently located close to the air port and the cruise port. food and groceries within walking distance. the hotel was beautiful and the bar was nice. we got two 2 free drink tickets! 10/10 hotel. would gladly stay again.

Floors in room were filthy. I had to wear shoes or I’d have hair all over my feet and socks. We changed room three times. Elevators not working on one of the biggest days of ship turn around days

Bathroom needs to be revamped. Shower tub was stained.The shower tiles and ceiling need prayers. Ceiling fan was very noisy. Floor needs regrouting. The Female Bartender needs training on how to make a proper simple Whiskey Sour drink. The drink was way too strong.

The hotel is just lovely, nice and clean. Rooms are very good. Great breakfast

The room was very clean but this is an older property - so don’t think ‘new clean’ just clean. The toilet seat needs tightening but other than that everything was fine.

The elevators were broken on both sides, wait times were ave 15-20min with packed elevators stopping on every floor. Staff also had to use these elevators and although I am sure frustrated by this, were not always nice. The bathroom in the hotel room was not clean at all. Bodily fluids on back of toilet seat etc. Most staff did not speak English. Valet was $41.00/day and you could not call or text for your car. You had to wait to get on the elevator then wait for the valet. The price ave was abt $400/night and not worth it at all. I did speak to a gentleman at the front desk but he couldn’t really do anything about the elevator situation. I had prepaid or I would have found something else. I have stayed at Embassy Suites before without any issues but will not ever return to this one. The room also had a plumbing issue with water leaking all over the carpeted floor. They do have a great breakfast included if you don’t mind dealing with the crowds and elevators or lack there of!

Pretty hotel & rooms. Some things could be improved like elevators.

Very slow check in process at 7:00 pm. Only 2 employees at the reception desk. Hotel had 2 banks of elevators- each had only 1 operating lift. Took an hour to get down to the lobby in the morning.

2 out of 5 Elevators were out. Real chaos for the guests. Employee said they were that way for a while.

The staff was nice.

The rooms were clean and the hotel was beautiful. Nature incorporated into the hotel in a very calm and refreshing way. The elevators were giving trouble on the day I departed however I will applause the efficiency in which it was rectified. The breakfast was scenic and tasty. Interactions with all staff were friendly and welcoming.

Clean room

Clean room

The breakfast was a nightmare and only 2 of 5 elevators worked.

Clean and comfortable room

Yes, the room was okay except that the bedsheets didn’t feel like it was changed. It didn’t smell like it at least. Also, the older lady at breakfast seemed like didn’t like her job. She had a really bad attitude. She was working where I ordered omelets. The receptionist who helped us was very helpful.

The room was nice, clean. Elevators were a pain, we were on the 11th floor and we had some very long waits. The breakfast buffet was big but it was so jammed with people that the quality suffered.

The room was great and staff were knowledgeable. The only disappointment was that we missed breakfast, as service stopped at 9am(weekday schedule)

Quick and clear

Great place to start your cruise vacation. Overnight with all the amenities we needed before leaving on a cruise, safe, clean, excellent staff.

Shower pressure Elevator accessibility

This is a family-friendly facility. The amenities were decent, a nice pool area, an average, small gym, and a nice oasis-looking main lobby area. It's also a convenient location-close to Ft. Lauderdale beach, airport, highways, and restaurants. The elevators were not great- a lot of waiting. The breakfast was not that great, and I felt it started and ended too early. The rooms are nice, semi-modern. As a single person w/no kids, I wouldn't stay here again, but if you have kids it's prob a good option.

It’s my second time staying here and there were too many cruising families this time around. The hot tub which is my main attraction was only lukewarm and that’s very disappointing to me. They don’t put spinach in their breakfast omelette anymore.I got water

Good breakfast, helpfull staff.

.

The rooms were not cleaned for entire 3 day 2 night stay. Breakfast spread was good but way too many people and not enough time, so skipped it twice.

Requested in two different occasions that the room be cleaned once for a three night stay but the request was never met. At very least we could’ve used clean towels. Very loud in the morning made it difficult to sleep. The parking is a real problem. Not enough spaces and they allow shuttles to take up space that causes congestion. I stay in Embassy Suites often so I know wha to expect and this fell far below expectations, which aren’t to high to begin with.

Great breakfast and accommodations

Breakfast was good but the people cooking it were rude.

Hotel was good for price. Front desk almost always has a line and you ask them to water refill stations they will tell you there are none but there’s one by the pool. Although it may not be filtered? No signs by it saying it’s not. Waters at front desk are $3-$6. The restraint is slow food ok but very expensive. Pool is nice enough. Will stay again because of location and price and like I said it was fine but don’t set expectations too high

The room was clean and quiet.......unexpectedly I had an uninvited guest that dusturbed my sleep in the middle of the night (cockroach). Overall the stay and service was ok.

Breakfast was good, hotel room was not very clean and a bit run down.

Just ok but very busy over capacity and thr elevators were not working

Room was fine...reception is not what it used to be...and the shuttle service to the port was so poorly organized we found another way to get there after paying for the shuttle.

Not worth the cost in my opinion. Rooms need a refresh.

Yes

Staff very friendly and courteous the rooms very clean with great amenities free breakfast wonderful will definitely be returning to this establishment

Perfect

Very Good

Clean room , staff very friendly, beautiful outdoor pool

Embassy suites is always awesome! Great value for a family. Location, pool, bar, breakfast.

Amazing Staff!

I was disappointed when comparing the cost of the hotel and what was offered. For $500 a night I would have expected more. The hotel bathrooms are dated, restaurant staff is questionable, and the elevators are in need of a major upgrade.

ok

Great option for cruisers.

Front desk staff was so nice

Location great, staff and service great, beautiful space. Will return

Cappuccino machine in breakfast area and more seating options

Other than the small stain on the sheets the stay was wonderful

Booked room was not available upon checkin. Booked room was necessary due to physical limitations. Bedroom television did not work. No Hilton Rewards snacks or beverages provided.

Called for more and the toilet paper holder was broken off the wall But clean and beautiful

Very clean. C

Friendly staff, nice room, lovely breakfast

The room was very spacious and clean. Walking distance to stores and restaurants! Staff was friendly.

The check in my clerk - outstanding

Your breakfast buffet is poorly organized. Staff at check-in yold ys it opened at 6. It opened at 7. Coffee nachine were numerouz but only one worked.

Very friendly staff

As a Hilton Gold member, I did not receive my water, snacks, etc. this time, and they had a hard time finding one of my rooms (which had been prepaid). I would still stay again.

Staff were courteous, efficient and very pleasant. We had assumed that the airport shuttle was a freebie and were surprised to be charged $12 per person. Overall, a good experience and we would stay there again.

The breakfast was convenient and the room was spacious

Great location

Easy to get through and staff was kind

AC good

We like this hotel. We come here all the time.

Rooms were nice front staff was always very helpful.

Decent size room, clean

The room floors were filthy and in great need of vacuuming, the same coffee cup sat on the floor by the elevators our entire stay despite multiple employees/cleaning staffing walking by it, our room RAINED inside from the air conditioning exhaust completely soaking the floor and counter top making an entire area completely unusable and interrupting sleep.

Alejandro at the front desk was the best part of our experience, he was very kind, inviting and thoughtful.

Everything was great, would definitely stay here again

Plus, not a clean building

Wonderful location. Will stay here again pre-cruise

Everything nice

This was my first stay at an Embassy Suites' Hotel. I love the open air concept. The room was spacious and very clean. The complimentary buffet breakfast in the morning had a wonderful variety of tasty foods. The property had many indoor and outdoor options for seating and relaxation. Jessica and Andy both talked with us about future vacations. My friend/ sister and I enjoyed talking with them both. We also appreciated being able to take a shuttle from the hotel to our cruise port. Directions were clear, and the ride was pleasant. Our experience at the hotel was wonderful!

Great location and friendly staff.

Room was clean, staff was great, wonderful breakfast!

Very. Nice place

Great location clean hotel staff was amazing

Staff, clean room, great concierge.

The property is old but well maintained. Great location near the port. There is a Publix and several restaurants across the street. Convenient location and great for a short stay.

The room was ready for check-in at 10 am, subject to a $50 fee. The woman who checked us in was very pleasant. She gave us drink coupons, which we didn't use. Wonderful bellboy, pleasant and very helpful, checking in and out. HOUSEKEEPING: cleanliness was lacking; Room 1106; bathroom sink; hot-water handle leaks; had to use a facecloth to collect the water. Roo itself needs a little TLC. RESTAURANT: Excellent room service and food. I was surprised by how big the portions were (a bit expensive but worth it when you don’t want to leave the room. CHECK-OUT: Easy, let them know via app that you are checking out, and drop your cards in the box in the lobby, but we never received our final statement as promised. It showed up on the credit card (which seemed higher than expected). Didn't use the shuttle service to the port, used Uber. My review would have been poor, but between the bellboy, early check-in, pleasant customer service, and the food, I gave it an extra star and would add a half-star if it were available.

Yes

The room was dirty , bathroom had stains , there were pool towels under the sink ( meaning they didn’t clean the bathroom) hair all over the bathtub

Good restaurant. Convenient cruise and airport shuttle. Lovely staff.

Hot water issue, the sinks are not flushing.

Very nice and close to cruise terminal.

Great location for port, rooms dated and could do with an overhaul. Couldn't get breakfast as queue was too long - shame.

Very clean, safe area, great breakfast

It was in the shower and on the bed...the toilet over flowed..other than that everything was nice.

All was good, we enjoyed a one night stay and the shuttle service to the port was excellent

There was minor things that could be improved and slight cleaning issues but overall very well and I enjoyed the stay. The things that are important like comfort of the bed was excellent, hot water and water pressure fantastic, plenty of room and friendly staff. The breakfast had very limited options for vegan and the in hotel restaurant didn't have vegan options either but there was some within walking distance. Confusion with the concierge service was also unprofessional because I scheduled a shuttle to the airport (online and at the desk) I was told that it would be $12. I was then informed I would pay cash to the driver. I didn't like not having options for payment I was told what to do but then when I followed the instructions I was informed no it's not $12 it's $15. Which made me feel like the driver was just trying to secure a tip possibly since I specifically asked for change of the $22 I gave him because I didn't have a $10. If that was the case he received that on top of the $2 tip I gave. I gave a $2 tip because after getting change and then paying the upcharge difference, and him running a light (yellow light violation)(he spread up on a yellow light and I don't think that he quit made it but he might have barely). He argued with me (not in a aggressive way but I could tell irritated) about not having a voucher. The lady at the desk didn't mention anything about a voucher. She wrote it down in a book. He acted like I was supposed to know the procedure/process.

It was great

Check in was smooth

Nice place with great rooms

The room was clean, the breakfast options worked well for my family's needs. The location was great, we were able to walk to restaurants and shopping.

Great pool area and amenities.

It’s an awesome location. If you are going to transfer from the Embassy suites to the port the next morning. Employees at the reservation desk and others that we spoke with in the hotel we’re friendly and polite Our room was a king size bed. The bed linens were very comfortable and all felt clean. TV size for the sofa area was large and very enjoyable to watch football. The snacks prior to were very very simple although we did enjoy a few chips and veggies. We had ordered GrubHub to be delivered to the hotel and it was a great location to choose from several different vendors for food. Most definitely we would stay here again at the Embassy suites in Fort Lauderdale. It really gave us a great kickoff for our cruise and to leave refreshed. We had reserved a Uber for going to the port the next day. And it was only like $10 for us.

Excellent breakfast. Very convenient location close to the airport

Hotel furnishings have been updated.

Beautiful facility. Check in staff highly engaging. Room very nice...odd lighting in the bedroom but everything else very nice

Clean room and beautiful lobby

Never had breakfast.

Love this hotel but bathroom needs to be upgraded.

Everything was great. Would use again.

Delicious

The staff were friendly and helpful, room was clean

Balcony under construction. AC unit leaking all of the condensate water into the room. Old building.

Nothing special and they charged for parking

Was there for my daughter’s birthday and yes the rooms felt neglected. Overall we weren’t having a great experience so we actually left a night earlier.

The entire resort is beautiful well managed clean. The pool was great. Enjoyed the on-site food and continental breakfast.

Front desk staff was fantastic. Profissional and. Very helpful. Suite was impeccable and spotless clean. Overall very quiet hotel specially on high floors. They offer shuttle to and from FLL abd to from the port too. Loved it and would come back.

Julianna was an awesome room attendant. She is an absolute pleasure. We truly enjoyed our stay and will definitely be returning. Wishing Julianna a wonderful retirement.

Room was nice and staff was very friendly!

The rooms were clean. The front desk staff were amazing! The breakfast was delicious! I was kinda bummed we were only staying one night! I’ll be back for sure!

The handicap shower was broken

Excellent quality hotel, courteous staff, decent breakfast, really nice atmosphere

I haven’t tried the breakfast yet. The room has been renovated so is better than the last time I stayed here. The room the last time stunk.

The staff and facilities were good .

Great place to relax

Nice property and amenities.

Great experience!

All was pleasant

Our room was dirty. It had not been vacuumed, mirrors were dirty, and the bathroom door did not shut. We had been up since 2 am so didn't feel like changing rooms. Hotel is a bit run down, but looking at it as a whole, it looks nice.

The room was great. The staff was friendly and efficient.

Excellent location for anyone vacationing in Fort Lauderdale, getting on an early flight, going on a cruise or working in the yachting industry.

Food good, drinks good, room good, parking tight for cars trucks questionable here. Staff on point.

Rooms were very clean and plenty of room to move around. Breakfast was great. A lot of different items to choose from. The Staff in the bar/ restaurant were extremely friendly and helpful. Area was safe to walk around after sunset. Plenty of shops near by.

Everything was great the staff was excellent

We came early and had no problem checking in. It was quick and painless! Very easy check-in. A great hotel with lots of amenities in house and around the area. Highly recommend this hotel!

Was a nice place to say

Good

Good

The staff were polite and responsive to my requests.

Nice hotel…The bathroom needs to be updated..Free breakfast and Happy Hour snacks are outstanding..I definitely would stay again..

Hotel is close to Publix shopping center with restaurants and other stores with in walking distance.

We are very glad we chose to stay here before and after our cruise! They are very accommodating and the facilities are so nice!

Very clean, excellent customer service, delicious breakfast, great location, and a wonderful stay!

There’s was an issue with our faucet but the staff came In and fixed it

Love the convenience of the restaurants and shopping.

The rooms were clean and stuff was great, the only thing I did not like was the bathroom door

Did NOT like that there was no FREE parking and the valet charges were too high at $35 per tax self or $39 full valet. Ridiculous!! put a sour taste iin our mouths!!

Beautiful, clean hotel with the perk of included breakfast

Love how (when you walk out of your room) the rooms are connected by a walkway (around each floor) that overlooks the dining and main lobby areas.

Really nice, convenient, and did a great job.

Keep doing what you are doing

Beautiful hotel. Clean. Good dinner at the restaurant and free breakfast was great. Convenient to cruise port.

There were significant negatives. There was an intermittent noise that came from the floor above. It was so loud it woke us up throughout the night. I did mention it on checkout but no real care was expressed. The bathroom wasn’t as clean as you’d expect on arrival either. Shame as the hotel is in a great location and looks impressive

This hotel and the location was amazing. Customer service was excellent. We received complimentary drinks for happy hour. The complimentary breakfast was great. My grandson loved the room so much, he asked if we can come back after our cruise. If ever I’m in Fort Lauderdale again, my family and I will stay at this hotel. I forgot to take pics of the rooms, but the rooms and the bathroom was clean, beds and pillows very comfortable.

I liked the size of thr rooms and the ambiance.

Good for quick stays

Unfortunately when we arrived a little after 4pm our room was not ready. However, the rep at check in, I believe her name was Nubia, was fantastic. I could tell she was as frustrated as we were. She apologized multiple times and offered us a meal voucher for the restaurant in the hotel. She said the room would be ready soon. After our meal, I went to check on the status of the room. Unfortunately it still wasn’t ready. It was football weekend with the Hurricanes playing the day of check in and the Dolphins playing the following day so I understand it happens. Needless to say, she was very frustrated, checked the computer and gave us a different room. She gave us several drink vouchers for the evening meet and greet at the bar. The only negative thing I noticed was the hotel in need of a facelift. The hallway carpets were pretty deteriorated. Other than that, it was worth the price and I would stay there again.

Everything was good!

I liked mostly everything.

Took the longest time ever. Waiting almost an hour for the elevator is to much. Also the staff at the front desk was not helpful. Not the hilton I remember!

Great place to stay when heading out on a cruise. Breakfast was great!! Pool was great! Loved the drink coupons. Transportation was great also to cruise ship and back. Overall great place to stay.

Lobby could use a little update for handicapped accessible ramps. Only one ramp on opposite side of entrance for breakfast. Difficult navigation. Overall a positive experience

Nice Rooms! Great Breakfast! Nice pool Area!

Very Nice & clean

Customer service was awesome! Rooms vety clean. Will stay again

Nice

Very nice room, great cocktail hour and breakfast!

Clean rooms, bigger than I imagined, awesome location to all things. Overall staff was great but you could feel the shortness, must be hard to keep staff working.

After being non a freezing plane and in a freezing airport it was VERY DISAPPOINTING that the room temperature could not go beyond 74 degrees. The little space heater they gave was a joke.

Clean and comfortable and staff very friendly and helpful.

Super clean, everyone was very nice. Check-in was simple.

Overall great stay, great location. The bathroom in my room had used washclothes hanging within the shower curtain....was the shocker....

Staff

From the start the check in service was terrible. We called before we booked and asked which room type gave a view of the port and was told that all room types had that option and it was just luck of the draw. When we asked at the hotel we were told the rooms with a view were more money. The parking was also really expensive. The lobby was very clean and nice but on a Holiday weekend with several ships coming and going and 2 major football games, only 3 of the 5 elevators were working and a worker told us stairs could only be used for emergencies. We waited 10-20 mins on average for the elevator. The real kicker was the room was not clean. When we walked in there was a coffee stirrer on the floor. I took a few more steps and squished a raisin. The tub had sitting water in it. The shower curtain was falling apart. The dispenser was completely out of shampoo. Multiple lightbulbs were blown. The room was very spacious just not clean.

Nice hotel. Great breakfast & complimentary cocktail in the afternoon.

Conveniently located to restaurants and beaches side.

Amazing place, I would go back

Everything was ok but hotel definitely needs an upgrade

The tub was dirty looking. The tub was chipped, looking like the paint was chipping . It looked discussing

Elevator is the only thing that was an issue and female bartender at Taste was a bit rude

We had a fabulous stay at this hotel! It has beautiful grounds with very easy access to the beach and pool. We enjoyed the wrist band system, so we didn't have to worry about a key card while swimming. …

Very nice hotel. Rooms were clean, staff friendly great air conditioning. Just would have like a larger bathroom.

Mold on shower grout in bathroom, parking charges not transparent, otherwise we had a pleasant stay.

Very easy to get to cruise terminal.

Business facilities were not up to par.

I love the general area

Bathroom had some mildew in the tub, otherwise everything else was good. Front receptionist was very nice and accommodating

Breakfast was awesome. Central and close to the airport

Staff and Everything Else Excellent

Excellent hotel! The rooms are so spacious, the pool is super nice, and the staff were fantastic!

Excellent embassy suites! Renovated beautifully and every employee we encountered was friendly, helpful and professional. The phone didn’t work in our room but they took care of it within5 minutes

The staff is amazing.

Very good!

Everyone was so nice from the front desk to the maintenance people. One of our rooms had a medical emergency and the staff was so kind and compassionate towards us. The hotel is also around so many stores. Very safe and walkable area. Would definitely stay here again when visiting the area.

I observe that there needed to be some more cleaning done in the lobby and elevator They needed some Windex and need to clean it but the breakfast was wonderful but yeah they needed to do some more cleaning wasn't as clean as it could have been

Hotel was

This hotel was horrible! Customer service was terrible. Rooms were not cleaned. Parking was outrageous! The only thing good about the hotel was the location! I would definitely not stay here again!

I liked the set up

Nice hotel close to shopping and dining. Beautiful pool area. It is a very busy hotel, but convenient and comfortable.

Absolutely! One of the most beautiful properties we've been to. The pool area was our favorite with a tropical forest like feel. The staff were incredibly friendly. The rooms were clean and modern.

Convenient to all shopping and surrounding food optiins. Parking was OVER PRICED! Felt cheated out of rates.

Convenient location, however, parking is TOOOO expensive.

The property has beautiful decor and located near many stores and restaurants for convenience.

This hotel is near the cruise port and wonderful shopping and food places.

Good selection of breakfast items to choose from. Not enough people on duty to keep breakfast items stocked, clean table, etc.

There was a constant water drip from the A/C unit which made my overnight resting uncomfortable. My rooms temperature was not comfortable at all. I also parked in the back and had to walk around the side to enter instead of.closer to where I parked due to keycard malfunction .

The hotel itself was nice however I didn’t like the fact that you had to pay 37 bucks to park your car a night I feel it should be either included in the price of the hotel one flat fee rather then pay for your room and then pay for your parking

Great stay

The pond with the fish was beautiful, also seen 2 iguanas. I enjoyed the breakfast option to get omelettes.

Gorgeous. Absolutely gorgeous place. Loved the greenery inside. Loved the pool. Staff was very friendly and attentive. We stayed on the 12th floor and had the best view from our balcony, especially at night. The room fridge and microwave were a bit small and located inside the lower cabinetry, but they both worked just fine. Our family had a great stay, and we'll be back soon!

Great stay we def stay again

Wa

Terrific place to stay. Close to everything!

Great place

I booked 2 rooms at embassy suites in Fort Lauderdale and it was very disappointing one of the rooms had bathtub drainage issue called customer service they sent a tech who couldn’t fix it, contacted again and was moved to a different room yet it had the same issue with drainage, service was really unhelpful and this location was by far below other embassy suites by hilton

Aside from getting trapped in the bathroom of my room for 15min due to faulty latch, everything else was fine.