Holiday Inn Garland by IHG

Good

How Cleanest the room and bathroom was. The shower head wasn't the greatest. It could've been so much better!

Pool was closed which I was looking forward too. The toliet seat in my room was chipping and looked dirty. The bed was super hard and not comfortable at all as well as the pillows were very flat. Nice hotel but could definitely be better. The location was also difficult to find at first as it’s hidden behind other businesses.

Close to family No coffee in lobby in the morning

Exceptional

A lot of restaurants around the hotel

Check-in was a disaster, got double charged the $50 incidentals and was charged for 4 nights when I had already prepaid through Expedia. Pool was closed for maintenance the whole week according to staff and was never told there was breakfast. None of the staff could help me get a refund except Kris and even then I still have Holiday Inn charges on my card that I need reversed. The bed was hard and uncomfortable, we ended up checking out a day early because we had awful sleep for 3 nights. Deceptively nice looking but wouldn't stay here again and wish I could be refunded for the 4th night that we didn't stay here and had to go somewhere else for a good night rest before traveling.

Friendly and professional staffs, both at front desk and room maintenance. Thank you.

The staff were real friendly and professional looking, and booking the room was very easy and checking in was just as easy.

The staff were real friendly and professional looking, and booking the room was very easy and checking in was just as easy.

The staff was fantastic and the property was clean and well maintained. There is also a small store for extras like drinks and pain meds. The hotel is also walking distance to several restaurants. Cons: Unfortunately we didn't sleep well because the beds are extremely firm. Breakfast is not included. For the cost of the room, it was very disappointing to then have to pay for breakfast. The breakfast menu was really good, it was just disappointing having to pay $10+ more per person.

The property was clean, smells great, and the staff was nice and very friendly

The property was clean, smells great, and the staff was nice and very friendly

Upon entering our room, which at a glance looked clean and inviting after a long drive, I immediately saw something on the bed. It stood out on the white sheet so I went to investigate. There was a massive bed bug on the bed. After getting my husband to confirm what I was seeing, we took pics and went down to talk to the front desk. The gentleman there basically grunted when we told him and went to typing stuff on the computer. There was zero concern or desire to assist us with the issue. We did not stay there and I am still hoping to get my money back, we shall see.

Upon entering our room, which at a glance looked clean and inviting after a long drive, I immediately saw something on the bed. It stood out on the white sheet so I went to investigate. There was a massive bed bug on the bed. After getting my husband to confirm what I was seeing, we took pics and went down to talk to the front desk. The gentleman there basically grunted when we told him and went to typing stuff on the computer. There was zero concern or desire to assist us with the issue. We did not stay there and I am still hoping to get my money back, we shall see.

Breakfast was ok. Hot tub was not in working condition the whole week i was here. Very disappointed

We always stay here

Didn't get breakfast. Walls in bathroom needs painting. AC is extremely loud.

It was clean and friendly environment The breakfast it seemed microwaved

It was clean and friendly environment The breakfast it seemed microwaved

Didn't get breakfast. Walls in bathroom needs painting. AC is extremely loud.

Clean None

None

Everything was clean.

Todo limpio y ordenado y buen trato

We didn't eat breakfast I don't think it was included with the stay

We didn't eat breakfast I don't think it was included with the stay

Nice part of town

N/A

Good

Everything was good N/A

I paid for a king bed and they got me a double queen bed. There’s nothing good in that hotel

Clean room and great staff. The only thing that was negative if that you have to pay for breakfast.

Wonderful staff! Very helpful and friendly!

Wonderful staff! Very helpful and friendly!

Exceptional

Awesome

Andrew was extremely helpful. Location was central to our plans. nothing. Will return in May.

nothing. Will return in May.

Water pressure in the shower was horrible. After traveling all I wanted was a nice hot shower to relax and what I got was some spit. The beds were hard. Little brown bugs came out of sink faucet when initially turned on. Other than that room was clean

Bad

The hotel was very clean. The location was very good near multiple restaurants most in walking distance.. breakfast was great was not expecting a great breakfast.

No

It was terrible. Check in was at 3 , got there at 5 and room wasn't ready. Got back from my event at 11pm and was given a room i didn't pay for. Wanted a 2 bed room and received one bed and a couch pull put bed. It was like sleeping on the springs. Plus this location did not have the complementary breakfast. Very disappointed.

Bad

The honest truth it looks very good.I mean everything was in place. But the last time. I was there they were doing construction, but it really looks good now.. But overall it looked really good No complaint

The honest truth it looks very good.I mean everything was in place. But the last time. I was there they were doing construction, but it really looks good now.. But overall it looked really good No complaint

Good place

We liked the location. It was under construction and was the most expensive place we stayed at out of 4 hotels. Here was no breakfast available.

It was under construction and was the most expensive place we stayed at out of 4 hotels. Here was no breakfast available.

Superb

The room was nice, but the property was under construction and most areas/amenities were closed. Breakfast was excellent. It will probably be nice once it's finished.

Everything was good

Superb

Everything was nice N/a

Everything was nice N/a

The young lady at the front desk was friendly. Upon entering the room and inspecting the bed, I discovered what appeared to be semen stains on the bed linens. This is completely unacceptable and raises major concerns about the cleanliness standards and housekeeping practices at your hotel. This situation was not only disturbing, but also unsanitary and a potential health concern. As a paying guest, I expect clean, properly sanitized accommodations, and this experience fell far below reasonable expectations. I immediately reported the issue, requested new linens, then requested a room change, however the incident has significantly impacted my confidence in your establishment.

The young lady at the front desk was friendly. Upon entering the room and inspecting the bed, I discovered what appeared to be semen stains on the bed linens. This is completely unacceptable and raises major concerns about the cleanliness standards and housekeeping practices at your hotel. This situation was not only disturbing, but also unsanitary and a potential health concern. As a paying guest, I expect clean, properly sanitized accommodations, and this experience fell far below reasonable expectations. I immediately reported the issue, requested new linens, then requested a room change, however the incident has significantly impacted my confidence in your establishment.

Can't rate, the hotel is undergoing renovations.

Would not recommend overcharged my card by $1,016 keep giving me the fun around had to get bank involved

I didn't eat breakfast, think the Holiday Inn should have offered a FREE complimentary breakfast during their renovation ie., sealed muffins, fruit, juices & constant coffee in the make-shift food area. That seems like a Holiday Inn suggestion and a 100% solution. Kimberly Christensen [email protected] IG 193 130 471 and should definitely be sent some vouchers for discount on stays or FREE BREAKFAST COUPONS The NON-FREE BREAKFAST & non reduced Room Rate due to the TEXAS FREEZE & SNOW weather

Front desk personnel not very informative

Bathrooms was small beds are super firm tv remote didnt work and they were doing remodel which i never knew about

Nice room

The entire place was under construction. The lobby bathroom doors were stuck... Not a pleasant experience

Room was in sad shape, the carpet was not attached to the carpet tack strip, and my wife stepped on it during the night going to the bathroom

Good

The hotel is in between renovations so I'm disregarding the construction in this review. The room was clean; however, it did smell of stale smoke. In regard to comfort of the king bed, it was absolutely horrible. Beds are a big deal to me when traveling and unfortunately this one was terrible. Zero comfort!

No breakfast No education except maintenance ongoing. Should have been shutdown until maintenance is completed

Location and staff Major construction on interior of hotel with strong fumes and had not been informed at booking. Also pool was closed and was not informed at booking.

This location is under renovation, so breakfast bar closed . However, FDA Sonny made it delightful by offering other amenities and inviting me to come back once it was finished to enjoy the upgrades. Parking was a little tight but hoping that will be upgraded as well. My room was nice. Restaurants less than 10 minutes away. I will be back, even before renos are completed.

Its Location, cleanliness of room and comfortable beds were the only good things At no time during the booking process was i informed that the hotel is doing a HUGE renovation! I booked it for the indoor pool, bar, gym, and restaurant. None of which were open... I was highly disappointed. Even the TV in the room was messed up. Some channels had sound some didn't. Some channels had the narrator for blind people and you couldn't turn it off adding to the frustration of being stuck in the room in a hotel with no advertised amenities!

Room was clean . Safe area

The fact that you have to pay for a complementary breakfast, is it really complementary is it? I would call that pretty cheap.

Pretty neat stay

Gentleman at counter helped change booking date as I had put the wrong date when booking. Room was clean. Didn't choose breakfast, disappointed in the renovations, would have like to have known before I booked.

The front desk staff was polite, and check-in was smooth. Unfortunately, my room had bedbugs, and I was bitten during the night. To make things worse, the fire alarm went off around 3 AM, which disrupted my rest even further.

The room was great The WIFI was terrible

The rooms were very clean but they were very comfortable and the breakfast awesome

Very nice Close to lots of stores and restaurants Far away from downtown Restaurant close too early 10 AM is too early

Construction in the lobby. My asthma triggered up and made me sick.

The pool, work out room, the bar and the free breakfast were not available which was super unexpected and super annoying since we had booked for 2 nights and had planned to utilize the pool and the workout room! The staff except the young lady who changed our room and checked us in were all very unwelcoming and almost annoyed with guests! No staff ever greeted us not the front not the house keeping not anyone ! We were completely satisfied and since for the first time in our lives we went without room insurance we couldn't change anything! I give this hotel a zero but sadly that is not an option! They also blamed Expedia for not telling us about the lack of everything! We totally spent too much money for this stay, this was like a horrible one star motel and not a hotel we're used to and we travel a lot and have stayed in so many hotels, also this is my first time ever doing a review!

One of my rooms, the toilet was broken so we had to change rooms, the “new room” the beds were dirty and had hair all in one of the beds. The bathtub, did not hold water. So I could not give my autistic 3 year old a bath. Highly disappointed this weekend!

Needed to fall asleep somewhere last night. And it was great

Didn’t do breakfast or hot tub

The Holiday in was the absolute worst hotel I have ever stayed in, in my life. The beds were hard and lumpy, thermostats did not work, there was rust and lime callouses all over the shower and there was some type of grinding noise that went all night long. I have videos to show all the things I mentioned. The manager Chris promised me a refund for one nights stay and it never showed up. No I will never stay with them again.

Very nice hotle

The room was clean and everyone was nice

The property was in construction and it was a mess. It said free continental breakfast but they gave us a menu with prices and even coffee was expensive

Most of the main area, reception and amenities, are under renovation. Stayed at this hotel to use the hot tub and gym, but those were closed as well.

Staff wasn't very friendly

The whole hotel is pretty much closed for construction. Nothing is open.

Bath tub drained slowly such that I was standing in water above my ankles. Service desk didn’t offer assistance when they might have. Advertised amenities, pool, fitness center and onsight restaurant were not available due to renovation.

No one from the hotel communicated that the hotel was undergoing renovations and that all hotel amenities were closed. This hotel is a mess

Ok

The place was a demolition site. No pool, hot tub, no breakfast, no front desk. Lobby bathrooms closed with a sewage smell wafting down the plastic covered hallway to the elevator. Our bathtub had rust spots. Paint chipping off the walls. The coffee maker spewed coffee and filled the cup with grounds. The beds were nice. The clock didn’t work, but the tv worked. We took photos but can’t post them here. Will not be back.

Despite all of the renovations and noise everything else was good.

The hotel was in renovation and that was not expressed when we booked our stay. We paid full price. When we got to the hotel we had been traveling for over 24 hours (sleeping in airport) because of a connecting flight cancellation, and we were exhausted. Otherwise, when I entered the hotel and saw the condition, I would have tried to book elsewhere. There was only one elevator, the entire lobby was being renovated and there was plastic wall tarps hanging in an entrance way to the elevator. There were no bathrooms open on the first floor, The indoor pool and jacuzzi (which were heavily advertised) were being maintained, they were drained, and unavailable as well (but I didnʻt see anyone working on them). The front entrance doors were inaccessible and you had to enter from a side door. The receptionist was located by this side door and was set-up on a small podium, and there was only one receptionist during shifts. I will say I felt for them and they did their best to accommodate. The dining area was situated in a small conference room off the lobby that was being renovated. The breakfast choices were limited and mediocre, and we paid extra for the breakfast. I will say that the woman, I wish I could remember her name, who served us was sweet, kind, and the best part of our stay. The room itself was fine and the beds were comfortable. The downstairs lobby area was messy and some garbage was left unattended, but the hallway to our room and the room itself was clean.

Construction presented problems.

During my stay, there was construction work going on. I was assured that it would not affect my stay, however the next morning at 7 AM we were awoken loudly with banging from the downstairs construction zone. The breakfast area was not even set up ,it would be inconceivable to even have a conversation with all the loud banging, and we decided to have breakfast elsewhere. I was told because I paid for breakfast I would be receive a refund. I would also get 50% off of my stay. I was told I need to call Expedia and that they would get a hold of them. Expedia has reluctantly tried several times to get a hold of this location of Holiday Inn. However, I still have not received that refund.

I love the quietest there

Great place to stay

The hotel was under renovation which required some detours of some areas, including front desk, dining area etc. Even through the somewhat chaotic work space, every employee we encountered was exceptionally friendly and accommodating. The front desk girl, Christine, was beyond pleasant and hospitable. We had a minor incident with our key cards/ door lock as we returned from an outing one evening. Our cards would not unlock our door. My husband went down to get help from staff and returned with a very nice gentleman (sorry I failed to get his name). He was able to get us into our room for the night. The following morning, a maintenance staff came and replaced the batteries in our door lock. The dining area was temporarily moved into a banquet room due to the construction work. It was clean and tidy and the sweet server lady was wonderful. Breakfast was hot and excellent. Our room was very efficient and comfortable, however the bed was a little firm for me, but my husband thought it was comfortable. Everything was found to be clean. The shower was nice with plenty of hot water. Water pressure was perfect. Parking was easy and they had plenty of carts to carry our luggage inside on. All in all, we were happy with our stay and would recommend this Holiday Inn to anyone. We plan to book this hotel again when we are in the area.

Room needs renovation

It was a nice stay in the room, quiet and clean

Will return

I attended an event at Curtis Culwell Center, and from the hotel is about a 20-minute walk. On the way, there are plenty of restaurants and coffee shops. The staff were amazing and helpful, considering the busy weekend that I was there.

Should upgrade the whole hotel

This has always been my go to when I come to Garland. Check in was quick and easy. I am never disappointed in my room. My only thing is I love the hot tub there. I just wish there was like maybe an hour after close for just adults to relax. But other than that, everything was ok.

Close to family. Remote for the tv was hard to figure out and the breakfast wasn’t free but other than it was ok

Everything was great about my stay

Enjoy my stay every time.

I dod not eat there

Like the staff, housekeeping. I didn't like the water pressure and no hot water.

Nice

Estuvo muy limpio , sin embargo la cama estaba muy dura no descance bien , a la puerta del baño le hace falta que le pongan haceite por qué se escucha mucho cuando uno la abre o cierra

Nice clean beds

.

Above and beyond staff! Friendly very helpful!

Sink water was a bit off, and the color of the TV needs fixing. Everything else was lovely.

Thank you to everyone ! Staff went above and beyond in taking care of my family.

Staff has been excellent! Thank you for taking great care of my family

I always have a great experience here and my breakfast was refreshing.

Clean and comfortable

It's a pretty nice hotel

It was pleasant and quiet. Everything pretty much as it should be.

Excellent service and hospitality

The bed was hard for my condition

Nothing

Area was nice and clean

Always use it when I am dallas

The bed comfort was okay, I was disappointed there was no free breakfast but the breakfast was very good

Our toilet wouldn't flush in our original room and they didn't have anyone who could fix it, so we had to be moved to another room.

The property has good dinning options, breakfast onsite was good but I recommend they extend breakfast time until 11am instead of 10.

G

It was clean andaffordable

Very nice

Great service and

The location was close enough to restaurants and shops.

The pool was not well maintained.

Great stay, great location!

It was ok needed some update tub had dripping shower that u could here all night coffee maker didn’t work

Yes

Nice bedroom, everything was clean and the size of the bedroom big enough for me and my spouse!

Great staff and location

The stay was great the time i was there but i do have suggestion, for late nights you need a cold case that holds sandwiches/and microwave thing for guest who may get hungry through the night

Room carpet was wet had wet socks all weekend

The hotel is old, gives me motel vibe. The staff was nice but the price I paid, definitely not worth it.

The hotel is in desperate need of cleaning and updating. There’s rust on the bathroom fixtures, poorly painted walls, stains on the walls…

Nice stay. Very clean. Friendly staff. Comfortable bed. Would stay here again. Convenient location.

This is a good family hotel. Great staff. Worth the price and very comfortable.

The breakfast was ok and served right a way. That told me it was already pre-made. For the price surprised and disappointed!

I’m a repeat customer. However this last trip disappointed me tremendously. There was blood on my sheets and comforter. I didn’t notice until I was looking for an earring and turn the covers all the way back.

Good experience

Best

Thanks , great stay absolutely will come back

..

I booked a hotel in Garland Tx, Expedia moved the reservation to another Holiday Inn without even contacting me first. And I had to take the toll to get there costing me more.

Check in was easy and staff was friendly. We left for a bit and when we came back, our door was propped open. Nothing in our room appeared to have been touched but the hallway had a very strong odor of Marijuana and it was seeping into our room since it had been open. We requested a new room and was accommodated quickly. The rooms were small. The bed was very uncomfortable and sunk in the middle. Not sure about breakfast as we didn't have time to sit and wait for it as it was apparently made to order?? My husband went down to just get coffee and an employee had to take his cup back and fill it. We will never stay here again and have chosen to mark all Holiday Inns off our list due to other recent bad experiences.

Friendly. Bed not too comfortable. Lots of noise in the hallway.

Very nice and pet friendly!! Perfect!

Bad

Easy access to the toll road

Staff was great

The check/out was good. The breakfast and breakfast staff was excellent!! I wasn’t happy with housekeeping.

Not much parking, but good

No cream for coffee in the room. Only 3 coffee pods for 2 people. Not enough towels for 2 people to begin with even though the reservation was for 2 people. Housekeeping never entered the room and I had to request and pick up fresh towels upon arriving back to the room in the evening. Most importantly: no self serve coffee bar in the lobby! Who doesn’t have that? All the other Holiday Inns I have stayed at in Texas and Louisiana keep a self serve coffee bar at the ready 24/7. I will be returning to Garland once a month for the foreseeable future but will not stay there again for this reason alone.

Great

Not the best, but it was okay.

Nice visit and amenities

It was a good experience stayed only 1 night but everything was good.

The rooms were awful and smelled of some kind of odor. Lights in these rooms were so dim you could not read or out make up on. Just worse exsperienxe ever. Really would love to have at least all or half my money back. could not sleep at all last night. heat not air was working properly. Thank you kindly.

What’s the point of booking 2 queens if they overbooked and I didn’t get it.

Excellent

They have a bar. Area around is nice too.

Good

The shower did not work, and the shower curtain did not keep what water came out spilled on to the floor. My stay was after a surgery and I could have easily slipped. The bedding was not comfortable at all and I had a very hard time sleeping.

The hotel is great in itself EXCEPT, the beds are the most uncomfortable beds ever. You can feel the springs in the mattress...

The staff was great and the room was spacious and comfortable!

good restaurants walkable other good locations very local

Good

My overall stay was a + good experience. My one concern was that the water presser in my room was very weak.

Was a pleasant stay, Would look at staying again. The TV was a little small for a Holiday Inn would be the only complaint I had.

The hosts were VERY kind and helpful. All was wonderful. Only complaint I'd have is the mattress rolled us to the center of bed 😂

The staff was wonderful. Breakfast was excellent! And our waitress/host was spectacular! She was always asking us for anything.

It was more expensive than others, and I also saw a cockroach in the rest room, and the front desk did not even care. Stay away from this property. It was terrible.

Nice property. Friendly staff.

The hotel lobby feels humid. Each area has its own “scent”, the lobby, the elevator, the hallway, and the actual room. Definitely has an older scent to the whole place. The hotel is definitely on the slightly older side, so it was an overall average stay and we knew that. We didn’t get a straight sleep any of the nights throughout the stay because of the fluctuating room temperature. We’re both hot sleepers, so when the AC turns off it warms up pretty quickly. When the AC turns back on it gets pretty loud, the machine itself is loud and the bed is right next to the AC. We were woken up either from the temperature or the loud AC. Again, we did not have any high expectations. It would definitely made the stay a lot better if the temperature was more consistent. The hotel did its job.

It was quiet. The beds are hard as a rock!!!

Very nice

good

Nice location, friendly staff, rooms need major updating

Bed was hard as a rock. Toilet and bathtub faucet both running/dripping. TV very dim.

Noce

Great location with many dining options. Clean room and friendly staff.

Good stay

We booked this hotel for one of our employees. She begged for us to move her to another hotel, which we did. We lost money, as she didn't stay in the room and moved to another hotel. Our employee complained about everything, cleanliness, noise, smells, etc.

I like that swimming year round is an option. The use of Dove products provided was a nice touch.

My night was very scare! I had went to my car around 11:30 to get my shoes. About 10 minutes later someone was knocking on my room door. I called the front desk saying someone is knocking on my door. The host said go look at camera and hang up the phone. The knocked again about 3 to 4 times. Than a man says front desk. I how can help you. He says you have an orde. I asked what is it? He replied an order from sonics. I said I didn't order anything. Than someone opened their saying that order was for them. I couldn't sleep at all. 1. Why when he 1st knocked the worker should have said who they was. 2. The front desk never call back to inform me what they seen. 3. After the knock on the door and all the signs in the parking lot they not for Responsible for car broke in. 4. I was by my self feeling scared as Hell!

The pool and hot tub was very clean. Breakfast was great. We had a wonderful nights stay

It was a quick trip at the last minute. Great hotel and area for the price. Was just what we needed

Good

Colors of the hotel look old. The facilities/latrine need to be updated, the tub is very slipery.

Great location, quiet, clean , comfortable rooms, breakfast to order. Entertainment,shopping , restaurants in walking and driving distance. Access to tollway and free ways.

Very friendly staff. Nice facility and room was clean and well maintained

Elevator has vulgar graffiti on the door

I like it

Our Truck was stolen from parking lot