Extended Stay America Suites Baltimore Glen Burnie

My room smelled like cigarettes. There were bugs and hair in the shower upon arrival and my shoes stuck to the floor.

Exceptional

I was denied being allowed to stay there, so I didn’t even get a room. I’m still fighting with Booking.com and the property to get a refund which I requested on my check in day but haven’t received yet.

It was very clean & comfortable. Conveniently located just across the parking lot was an establishment called Sidelines. Good food & drink. Pool tables & painting lessons, interesting. They advertised breakfast, if there was any, it was inadequate. No coffee in the room.

It was very clean & comfortable. Conveniently located just across the parking lot was an establishment called Sidelines. Good food & drink. Pool tables & painting lessons, interesting. They advertised breakfast, if there was any, it was inadequate. No coffee in the room.

Superb

I was denied being allowed to stay there, so I didn’t even get a room. I’m still fighting with Booking.com and the property to get a refund which I requested on my check in day but haven’t received yet.

Room was very clean and comfortable. Neighborhood was a bit run down but we felt safe. We were annoyed that the hotel is listed as “pet friendly” and on arrival we were charged an extra $28. I think that was supposed to be refundable.

Room was very clean and comfortable. Neighborhood was a bit run down but we felt safe. We were annoyed that the hotel is listed as “pet friendly” and on arrival we were charged an extra $28. I think that was supposed to be refundable.

The customer service was rude The people were hurt

The people were hurt

Clean toom

The lobby was very dirty, and when I got to the room, it was filthy, and there were bugs—like bedbugs—crawling on the bed. When I spoke to the person at the front desk, they told me it was the only room available and that if I wanted to stay, that was the room available, and that if I left, they wouldn't refund my money, because I was the one who didn't want to stay.

Nothing Front desk didn’t show up for like 45 mins

Nothing Front desk didn’t show up for like 45 mins

This was the most dirtiest place I have ever been to before. The room smelled awful there were burgers smeared all over the walls, stains all over literally everything walls counters and the window curtain even had blood on it. The toilets don’t flush. Burns all over the toilet seat and all the pubes in the sink. Absolutely awful stay far away from this chain. I also have photos of everything as proof.

Cockroaches

Cockroaches

Good

Not a good area

Exceptional

Pleasant

Except secluded

Except secluded

Exceptional

Exceptional

It was clean and the stay was satisfactory. No problems.

It was clean and the stay was satisfactory. No problems.

Windows left unlocked by stay

Nothing Windows left unlocked by stay

Superb

Poor

Location was great, very close to supermarkets, restaurants, stores, gas stations, and the highway. The bed and pillows were very comfortable. Staff had trouble understanding English, coffee sometimes tasted like soap, the bathroom vent was insanely loud, room seemed old and generally unclean, and the overall atmosphere was weird. The police showed up 3x in the two weeks that I was staying there. We also had a giant snow storm and the hotel needed almost 3 days before they got the parking lot half-way plowed (and it was still a disaster).

Location was great, very close to supermarkets, restaurants, stores, gas stations, and the highway. The bed and pillows were very comfortable. Staff had trouble understanding English, coffee sometimes tasted like soap, the bathroom vent was insanely loud, room seemed old and generally unclean, and the overall atmosphere was weird. The police showed up 3x in the two weeks that I was staying there. We also had a giant snow storm and the hotel needed almost 3 days before they got the parking lot half-way plowed (and it was still a disaster).

Exceptional

Poor

The whole place stinks

I would stay again, if it’s for a short couple days, it’s OK.

I like that there was a kitchen. The price was lowest with a kitchen, The AC unit worked well. The staff was pleasant. the location was convenient. Room was not very clean, the bottom of socks were dirty, the floor was not cleaned properly. the room had an unpleasant odor. The bathroom had a urine smell, after I cleaned the toilet of what i assumed was oxidized urine, the smell dissipated. The front entrance of the hotel had gatherings of hotel guest who were smoking and hanging out. The TV was tiny. the keycard to access my room failed several times. The walls were painted very poorly. Towel was heavily worn.

Breakfast a joke, location was good Pet room smell I didn’t say I need pet room. Breakfast was a joke, furniture ragged

The room showed signs of needing updating. The bathroom had old cigarette burns on the sink, bathtub, and floor, and the ceiling also showed signs of cigarette staining. Mind you, I was in a non-smoking room. Finally, the walls are paper-thin, so be prepared to hear every bit of your neighbors' conversation.

I couldn’t check in, due to yall system being down That I couldn’t check in

Told me they couldn't rent with no explanation

I will stay here each time Im in the area.

Everything Everything

The bed was broken and you fell into a large hole when trying to sleep in it, I ended up sleeping in the chair.

Accessible to store and malls Bed sheets have stains

I didn't eat breakfast but everything else was good

The front desk was rude

Location was great, atmosphere was good, and the room would have been good. But the door was broke at the top mount. Even though I had the lock and latch on the door, I was not sure if it would hold if someone tried to push in the door from the top, where the breakage was with the door mechanism that slowed the closure. Also, the breakfast amenities were hit and miss. It was almost like you had to go to the office to ask for a grain bar or muffin because kids kept raiding the stash everytime a batch was put out. And the lady that checked us in before 6pm, she talked so low, not even my wife with perfect hearing could hear her. How can you deal with customers when they can't hear you???

Walking distance to a pool hall The night staff was rude, racist and very very inconvenient

Happy with the room, and the service

The room felt neglected. Old furniture and staff wasn’t really helpful and it smelled like gas or propane in the lobby. I give this review a two star.

Staff at this location is terrible. They are rude and just walk into your room saying they are doing an inspection. They told us that we had to marry electronics plugged in and had to unplug most of them. They also told us we couldn't have any visitors or we would be kicked out. They also said my dog wasn't an service dog because I didn't take him everywhere I went. My dog is allowed time off and I only take him with me when needed anyhow but that doesn't mean he isn't a service dog. They are just terrible people and then want you to do reviews for them every day they actually come to your room and request that you give them good reviews. Never been so put off by staff at a hotel before. Don't recommend staying at this location

The bathroom was disgusting, hair all over the tub and mold on the ceiling

The stench of weed permeates the moment you arrive. The lobby consists of two chairs and a tiny table to maybe put your drink on. Breakfast consisted of two oatmeal flavor packages, some type of muffin and a Nutri-Grain bar with your choice of coffee or hot water. There is a sports bar right next to the property whose music you hear at night until they close, especially on a Saturday night stay. Room was OK, a little dated, beds which you find yourself rolling tto the center of throughout the evening.

Yes everything was terrible the GM was a real jerk and all staff were very mean

the staff was very rude and wouldn’t allow me to check in till 2am

Yes

Clean rooms

enjoy my stay at all !

Tyrone Mandy and Kayla and Clarence and now Nate. Sortinos minors I am a major player too just do not like to flaunt THINGS because I keep getting stolen from out of my mother's estate account

Poorly managed, uncontrolled customers.

It was close to an event I was attending The room was dirty and there was no hairdryer. when I asked for one at the front desk the person I talked with couldn't speak or understand English but never got me a hairdryer. The room was dirty and hadn't been cleaned properly as there were cobwebs that were black in the corners of the room. the breakfast was awful and there were people smoking pot outside that came in the room from the AC unit. This place seems to have homeless or disabled people living there as they were outside smoking every 20 minutes. I am done with this hotel chain !!!!

There’s nothing i didn’t like about this hotel.

Place was filthy

Do not stay at this hotel. We pulled in and a police car was in the parking lot. A night club across the street made for noise, fights, and late night drunks. The room was filthy, with a dead cockroach smashed on the wall. For $187 dollars, they did not even have a blow dryer in the room or available. No sleep at all. Noisy all night. A moldy smell came from the air conditioner. Ripped sheets. It’s disappointing that Extended Stay has their name on this location! Lack of maintenance and management to say the least.

The area didnt seem very safe at night. The card reader wasn't functional at the front desk. You definitely get what you pay for.

I love that the staff know my name and greet me when they see me makes me smile

👍

Very much needs an ice machine on the floors Need a bigger trash room Love the staff!!!!

Floor in corners were not vacuumed

Re

Hotel was dirty and smelled

The staff if very nice Could use an upgrade and ice machines

Great job

Old and not very clean. Hair in the shower and on the bathroom floor. Counter stained with what appear to be cigarette burns. Smells musty and the mattress was awful.

It’s good

Staff was friendly

They should have fruit as an option for breakfast Somebody that is head over, housekeeping to go behind housekeeping to make sure they clean the room and swept and mopped under the bed And they should not allow people to stay if their dogs are barking all day and night or poops in the hallway and leave it there

Breakfast isn’t really breakfast

The breakfast really isn’t breakfast

Close to activities

Nice people clean rooms

I’m currently staying here, and unfortunately, I’m disappointed with the cleanliness of the room. The sheets had hair on them, like someone had already been in the bed and it was just made up again. The bathroom was also not properly cleaned — it looked like someone had just taken a shower, and there was still hair left in the tub. I didn’t notice it right away, but once I did, it was really upsetting. I expected better cleaning standards.

Overall it was a pretty good place to stay.

We waited over 10 minutes before someone came to the front desk. The fire alarm kept going off. The room has cigarette burns on the counters, the tub, everywhere. This place was overall disgusting. The only reason we stayed was bc we had been on the road all day and it was late. Do not recommend this place to anyone

Smelled like smoke

The hotel lobby was dirty and noisy and noticed what looked like a sex escort entering the property. Food over flowing trash cans and not cleanly . Had no options of getting a room due to there systems and the lady behind the counter was no help nor tried to offer any assistance felt like we were not welcome on this property. Ended up having to drive 5.5h home through the night due to no room

False advertising regarding airport shuttle, after numerous calls and being in the cold for over an hour, getting different info regarding shuttle service (yes, no, yes, no) was told no shuttle service. Called hotels.com was told I could get a refund, so based on that info made reservations with Holiday Inn, then get an email they would not refund me. Called them they refused to refund me. I will never stay and tell all friends and family to never stay with Extended Stay. Their customer service SUCKS!

Facility has plenty of maintenance, staffing, and cleaning needs. Coordinating our stay with the front staff was excruciatingly difficult, as the staff member spoke over everything I said while on the phone. I needed to be make the request they silently listen before replying. We needed to change our check in process due to recent tornados and were assured we could check in the next day. Instead we got into a spat trying to prevent them from calling us a no show when we finally walked into the facility to check In. Also the rooms smelled of cigarettes, the restrooms were rusted and poorly cleaned, and the hallways were covered in dust and chipped paint. And do not drink their coffee

Definitely the worst service I’ve ever had a hotel and I will be taking this up higher. The first room we stayed in had roaches and a mold infestation and was also improperly cleaned. Not only did they try to make us clean it ourselves, but refused to give us a refund and made us stay in the mold infested room another night until we could move rooms. I had to take my girlfriend to the emergency room as a result. In the middle of our stay, the property manager came to our door himself and demanded we leave immediately and cancelled our reservation because we complained too much and we had to get out of bed to find somewhere else to go. He was extremely unprofessional and should be fired immediately as well as several other employees in the establishment.

Hotel needs major updates. Carpet sticky and peeling and chewed up. Sheets had period stains on them. Refrigerator was dirty and had food from last guest. Countertop peeling. Toliet seat was loose. Too much to type. The only pleasant experience was at check-in. The attendant was very nice.

Good breakfast and clean comfy rooms. I did not have a recycle bin

Clean hotel with decent rate. Shower curtain ready to fall and toilet seat very lose.

Time to renovate

Nadia was absolutely amazing but I wouldn’t stay here again if it was free! Ok, maybe for freeee. A lot of suspicious looking characters here and the rooms are not only outdated but not well cleaned and maintained. I know you get what you pay for but I’ve gotten some great experiences from the same price elsewhere. The location is great and convenient it was close to the job I had to work but ai rather sleep in my car than stay here again.

Convenience. Shops.

Last time I'll stay here.

WOULD NOT RECOMMEND THIS P[ROPERTY.

.mostly good. Afternoon desk attendant not very knowledgable.

I booked this hotel last minute but had stayed at Extended Stays before and they were nice. Not the case here. It seems that the owners just gave up trying to make this place decent. Everything is run down. This includes the entryway the carpets the doors. The towels were threadbare with holes. I could go on but I’ll get to the next point. There were multiple families that live there more than just extended. It felt like a homeless camp. And perhaps that is why the rooms do not come equipped with a coffee maker or even a hairdryer. I will finish by saying a couple of positives: the mattress had a bed bug cover and was not miserable and the AC worked nice.

Won’t stay again

The absolute worst check in of my life. Bringing me too a room that clearly was not cleaned then taking me to 3 other rooms to see which ones were cleaned or not at 10:30/11pm is terrible customer service. Absolute worst!!

The shelf was broken, the tv remote was broken, the floor was sticky, the bathroom still had soap in from prior occupant. Loud music in parking lot that attendant said she couldn't do anything about even though they were trespassing and noise was past 10pm. I would request a refund

The two staff members at the front desk were invaluable.

Its fine

Its fine to me.My last day is monday will be moving to blatimore.

Pictures are deceiving.

When i was trying to check in, I had to wait over 30 min for hotel staff because he and the manager were handling something. Then i get to the room and there's dried up blue cleaner in toilet bowl which wont come off unless you clean it

The staff is nice. The property is old stinky & stained. There was a used tampon in the rooms trash can upon checking in. You can hear doors slamming night and day with the beautiful sound of people arguing. I don’t recommend this place for blue collar workers or anyone traveling.

It's okay. Wish the halls had better ventilation to exhaust food odors. Room was clean. Bring a plug-in air freshener.

They don't have conditioners, and this is an extended stay. No dish soap, no dishes, no nothing, so not an extended stay, really. The room was filthy. My socks turned black on the carpet, and I cleaned up spilled water on the floor, and the towel was brown. Also, the entire place smells like marijuana. Like I get that's legal in Maryland, but i had to go 100 ft away from the hotel to smoke a cigarette or I would get charged. Why don't the weed smokers? I've stayed at MANY extended Stay hotels, and they are ALWAYS the most amazing lower-cost places, but this wasn't like an Extended Stay; it was a no-tell motel, and Extended Stay really needs to look at this franchise.

Staff didn't speak English very well. Room keys didn't work - twice. Room had a hole in the wall by the bathroom, and the curtains were broken and just hanging there. I couldn't imagine staying there longer than 1 night, like we did. Extended Stay? No thank you.

Rude

Good

I felt pretty unsafe because there was alot of young kids running the hallways. A fire had started in one of the rooms while i was there because someone fell asleep. Police had came for 3 seperate incidents during my stay! A bit sketchy. Room was pretty dirty. Staff was nice.

Place is a dump

When you go into the property it smelled funny. I think it was smoke that might have been on other floors. The property was an extended stay property but didn't any kitchen supplies. The bath had mold on the walls and ceilings. The bed only had a top sheet and a coverlet, no blanket. I would have left that night but I booked it through Expedia and it was non-refundable. To make matters worst, at 5 am in the morning someone was knocking on the door across the way for 10 minutes. I called the front desk and they told me that they could not control the people in the hotel. "Wow," is what I said to him! Keep looking for another hotel but you will be unhappy with this one.

Although the only staff member on the premises helped me find a cleaner room with cleaner sheets, the fact remains every room had stained sheets. When I called asking for housekeeping to change our sheets, I was told to go to the front to get the sheets myself due to the hotel not being 5 star. There was no housekeeping and I would have to change the sheets myself. My husband complained since we were spending our money to be there. As stated in the first sentence, the staff member did show me two other rooms. I was allowed to pull down the sheets check for stains. The third room was better, but still stained. The hotel also smelled bad. I don’t usually leave poor reviews, but if someone is spending their money, they should be informed.

Well I'd like to start off by thanking the staff at this hotel for always trying to accommodate me with special request I know it's not always possible but I do know that they always do their best to try and make it happen I have been going to this particular hotel for the last month now for work and I can say I'm always impressed with the level of service I receive from the staff at check-in.

It was a place to get a night's sleep. We arrived late and left early.

Good

My stay at this hotel was exceptional from start to finish. The staff was warm, attentive, and eager to make my visit as comfortable as possible. The room was spotless and well-appointed, with modern amenities and a cozy atmosphere. Overall, the attention to detail and quality of service exceeded my expectations, and I would highly recommend this hotel to anyone looking for a quiet, calm, and stress-free experience.

I was told by phone that they would accept prepaid Visa card as long as the amount included the full room price plus $100 deposit which would be credited back if there were not accidental charges. Then when I checked in, I was told could not use the prepaid Visa card for accidental cost but only for room fees. The next I was charged on my Amex card the full day room cost and was told the prepaid Visa card could not be used

Someone tried to break down my hotel room door to get in and rob me I had tocall 911 it was the worst experience of my life!

The only redeeming thing about this hotel were the courteous staff, otherwise it would have gotten one star for everything. The main area smelled and looked like it had not been cleaned in a while. It’s supposed to be a smoke free facility, yet obviously people were smoking. Our room reeked of marijuana, there were several unsavory people hanging outside due to the bar across the parking lot, and overall it did not feel safe. We won’t stay here again.

I've been to this location a few times and have always been able to get a good night's rest the place is very clean and well-kept and quiet at night.

Our stay was very good, room was clean, organized with a mid size refrigerator and mini stove. These amenities made the stay even better. Bed was a queen which would have been much better if they provided king size beds. Would stay here again without questioning.

The staff was nice I had my birthday party across the street from the hotel so I booked the room so I didn't have to drive home definitely would stay again

My stay was restful and comfortable

There to get some sleep after a long trip on business and the room and the hotel as a whole accommodated me.

It was nice

,

Smells bad in rooms and in halls, toilet leaks, faucet handle backwards, bugs, clerk did not speak or understand English well. Hallway floors dingy. No free coffee in rooms. Can’t dial other rooms using the phones. Shady looking people staying there. One person with a shopping cart sleeping outside.

Dirty. The room and the entire hotel is not a clean place to visit or stay. Run down.

Was good for what I needed it for and was a decent price. Would stay here again the rooms was clean and the front desk staff was nice. Only thing I can say is they allow pets and we was in a room near 3 animals and I’m not a dog person so was a little uncomfortable. Maybe they should think about having anyone that checks in with pets all stay on one floor

This property was absolutely nasty. There was hair in the bathroom, the towels were old and stained, the carpet throughout the building was soiled, the countertops were in disrepair, the walls were poorly painted, the hallways smelled, the electrical box in my room was sealed shut with a random screw, the floors were sticky, the toilet was dirty, and this is a SHORT list of the issues! Never stay at this hotel. Expedia should cease to allow this hotel to be accessible via its website.

Nothing

Hotel could use some modern updates and touching up .

After regular check in hours, the lobby door is kept locked. I was calling the front desk for over 20 minutes. I was finally let in by another hotel guest. After waiting another 15 minutes, the front desk lady finally came back smelling like marijuana saying she was on break. Once entering my room, I noticed a huge puddle of water under the bathroom sink. I placed a towel down with the intentions of informing the front desk but couldn't locate anyone again. I was informed that I would need to check out when leaving but again after waiting over 10 minutes for someone to come to the front desk, I left the room key near the computer and left. Horrible experience, room and staff. Stay away

It is too noisy, it looks too dirty around. And also it was dirty inside the bathroom in the tub 🛀 i found a roach.

Staff was always professional and courteous. The grounds were kept nice. Sometimes there was too much crowding out front. Overall it was nice. I’ll book here again

The manager refused to extend us because I was 15 mins late checking in… I was staying long term or trying to atleast but I had to pay for each day. On like day four or five I went to extend and because I didn’t pay by noon she refused to extend my stay however my app said I didn’t have to check in until like 4pm. She had a terrible attitude from the get go from days of earlier and wouldn’t even hear me out even though I explained I was at the hospital the night before and had paperwork to prove it.

The rooms smelled, there were roaches, and the hallways are not aesthetically inviting. If you just need to get some sleep - then this works.

All of the above comments apply. It was terribly dirty and was an unsafe feeling

Everything was kept up well and the staff were all courteous and professional. I would prefer weekly room cleaning for long-term stays rather than biweekly. Sometimes a lot of activity ouThat’s a little too long imo. But overall it was ok. I would book here again

Also, no blow dryers at the facility. Be sure to pack your own.

I hadn't stay here in a couple of years and it sure has gone down hill. The walls needed a serious deep cleaning. The shower was filthy and had previous guest hair in it. The toilet seat was broken and coming out of the toilet bowl. If the air wasn't set on 60 the floors sweat so bad it was like ice skating. I killed a roach crawling up the wall. The other guests/residents were sketchy as hell.

My stay was great. I like the amenities the kitchen saved me money on ordering out. I was able to cook. Kharima I hope I spelled it right and Maria are very nice. Whenever I needed something their response was welcoming and I didn't feel like I was nagging. I recommend if you traveling with family or by yourself to get one of these. Very convenient to Walmart and target and places to eat out.

Easy check in. Room was clean, bed was comfortable, and the kitchenette was great for a 4 day stay. The hallways somewhat smelled like smoke but that isn't a deal breaker. Overall I will stay at this location again as its close to my new corporate office.

The 1st room I was given was not clean. The second room had ants in the kitchen. The comforter had stains on it.

I’ve been there twice , and the receptionist wasn’t at the front desk. Had to wait 5 to 10 minutes before someone showed up to check me in. The first time I was there, rotten food was smelling from the sink area which was very uncomfortable. My second time there, There was heavy weed smell in the hallway! I really like the location, but I hope to get somewhere better.

The whole area was sketchy. Homeless people camped out near the hotel begging for money. The outside of the hotel had 5 big garbage bags thrown on the ground. Several people lurking around cars. Inside smelled like marijuana and mold. The front desk person was not behind the counter, took several minutes to find her. Checked in, got the key went up to the room, the hallway was dimly light, smelled of urine and opened the room door to discover the room was already occupied and trashed. Went back downstairs, told her the room was occupied, she questioned me three times that someone was in the room. Then we left. Did not stay. Would not recommend this hotel If you are looking, go toward Arundel Mills or BWI. Spend the extra money few dollars for a sense of security.

Hallways smells pretty bad, room needed maintenence, shower head hose disgusting lots mold, furniture falling apart, trash in the main entrance, weird ppl smoking weed in the main entrance passes midnight and yelling at each other

This place was dirty . Food was scattered throughout the hallways, the shower took at least 7 minutes to become hot. Also, there was blood all over the sheets . They gave me such a problem when I told them I wanted to leave and wanted my money back. Go elsewhere

Some things I had to ask for

Hotel was dirty and stunk. Definitely wouldnt recommend.

Nothing, this property needs to be demolished and rebuilt.

I walked in the lobby and it smelled like pot. The breakfast was a joke. But the room was clean. It's close to Walmart and a few restaurants and It was quiet. Me and my girlfriend were probably making the most noise.

I got to sleep.

Terrible place to stay.

Smelled like weed in the hallway and in room

The hotel was very dingy and run down. The entire place needs to be completely renovated.

It was good I had no complaints. The staff was also super friendly and helpful. I think they should be rated higher on H.com

They kicked me out once I complained I had no hot water or remote and they said I stole the remote

First floor room. Waited 10 mins. for someone to appear at front desk. Note said push button on a phone, but no phone anywhere in the lobby area. Hallways reaked like marijuana - each door we passed brought another blast of stench. Window was double-paned, inner pain still had BB/bullet hole, as did the curtain when you pulled it. Complimentary shampoo bottle only had 1/3 of shampoo in it. A used razor catridge was still on upper ledge of the shower/tub surround. Food from previous guest was still on the top shelf of the fridge. Breakfast said "grab & go", only option was a muffin, coffee pots were empty BOTH times I went to get some in the AM. There were broken down RV/campers & tracker trailers on the entrance road (about 25-30ft from our window) + a sports bar (probably 1 or both lead to the bullet hole = ugh!).

Cool

Nightmare, room was disgusting. Pubic ahir in the bed, floors sticky, urine on toilet, hair on tub and very stinky

Excellent

The accommodations were not clean, poorly managed, nothing was in the rooms as it’s stated and the hospitality and housekeeping is awful. This is the third time I have stayed in a extended stay in different areas and did not think it could get worse. My experiences have been below sub par with all 3 but I have it the benefit of the doubt. Clearly the issues are accross the board with this company.

The woman at the front desk was wonderful at her job. Very welcoming and accommodating. However, when we opened the door to our room the TV was on, there was a mild smell, the pillows on a chair, no sheets or blankets, no towels or shower curtain. We went back to the front desk and she was very apologetic and saying we weren’t the first one with that complaint. She offered us a different room. We asked for a refund and she wasn’t able to do that. She said a manager would call us the next day. I have never received that call. And do not think the refund has come through either.

Lights didn't work throughout the room. Gappingbhole between ac unit and the outside

They did have a lot of toilet paper

My room was very clean comfortable and most of all for me very very quiet I was able to get some much-needed sleep without any interruptions during the night.

Room had a odor as soon as you walked in. Had to open the window to air it out as best as you could. Sink in the bathroom dripped. Check the room out when i got there the fridge was empty. Left and came back put some stuff in fridge and noticed when i got a drink that there wa a pudding in there that wasn't the night before. Needless to say we didn't stay much longer after that. Checked out early. Bad area. You get what you pay for

Bed and pillows were comfortable. Had to wait almost 20min for someone to come to the front desk to check me in. Not acceptable.

I was locked out my room for hours and I have breathing problems not good

Absolutely horrific!!! Worse hotel ever!!! Waited 48 mins to get key reset. NO staff on board!!!

We had brought our kitten to the hotel with us, and she started acting funny, and when we started petting on her, we noticed that she had fleas on her. We take very good care of our kitten. Now she has fleas and worms when she didn’t have none of this before we stayed at the hotel, very very unsafe especially room 205! There is chips in the wall on the paint where we found more worms located behind the paint!!! This hotel is very unsafe, and I would never go back again. Not to mention there’s a sports bar across the street that has a high crime rating.

Horrible customer service

Most of the room was run down. Furniture marked from years of use. Curtains didn't cover the window. It was clean but the wear of the room made it feel unclean.

Good place to stay

The room was a complete disaster - stains everywhere, dirty linens, missing pillows, missing tv remote, no shower curtain, mold in the bathroom. The location seems to be very unsafe (excessive loitering).

Terrible

would not stay there again

The first room was smoky. The second room was better. The staff was super friendly and helpful.

Staff was very friendly but property was very rundown and dingy.

The property was not up to standards. The walls and doors were dirty enough that my wife needed to scrubs the knobs and switches, The shower curtain bar was falling down, but they fixed that the second day. There were 2 broken drawers in the chest of drawers. People were yelling in the hall at 2am on multiple nights. The included breakfast was a plastic bagged muffin not the breakfast bar we have seen at other Extended Stay Americas

👍

Though the staff were friendly, they were rarely at the desk. The room smelled upon check in. Upon getting the washclothes/towels to use, there was hair and stains on them, they were clearly not washed. I used my own wipes to clean the counters and alot of dirt/stains came off, so it was obvious that it hadnt been wiped. There we stains on the desk chairs, also making it obvious that they hadnt been wiped. The hotel looks very nice on the outside, but the inside couldnt be further from nice. It is VERY outdated and dingy looking in the lobby, halls and rooms. There are no automatic doors entering the buidling, making it very difficult if you have bags or carrying anything. I will never stay again.

I will have to say with sincere honesty that this was one notch above a homeless shelter. This was my first and last stay at Extended Stay America. the room smelled of Chinese food every time you open the door. I opened the microwave and the door nearly fell into my hands; the top door hinge was broken. The recliner was a welcomed sight until I tried to get out of it. Yep, broken. Then I noticed something under the chair; it was someones crock shoe. The shower had someones scrunchy on the shower curtain. The entry door had something smeared all over it. The floor was dirty. AND, you have to go to front desk for everything; exchange bed sheets, towels, toilet tissue, coffee pot and coffee. I went to Walmart to get Lysol and Clorox wipes to do a wipe down in kitchen. We checked out a day early and I don't even want a refund for the last day. Never again.