Hilton Greenville

The bar/restaurant is good.

Friendly staff and nice, clean rooms! Couldn’t have asked for a better place to stay on a quick overnight stop!

Great time. Staff was friendly and the place was very clean

Great place to stay. It’s in a great part of town. Very clean and safe.

The sheets was dirty and smelly. I couldn’t get no rest because of the smell. No microwave in the room. We purchased a suite thinking everything would be in the room. I couldn’t take a decent shower my soap kept rolling out the bar holder. Bad experience.

Rooms were nice and clean, comfortable bed

Stephen was fantastic, but elevators are being worked on so be mindful that can be a bit of a slow down!

Grear

This was a beautiful property. It was close to shopping, restaurants and downtown. I will be back.

Stained sheets, AC wasn’t working right (HOT)

Amazing

Bartender was really nice and sweet. Will be back to see her

Cleanliness and friendliness The room was a little worn.. some frayed carpet

Everything was good except they failed to advertise the pool and hot tub are not in service sence covid

Very good

Good!

The first room we were given wasn’t the best. The toilet didn’t flush well and the room was a bit dated. The staff was very helpful and gracious helping us to switch to a different room. The elevators are being renovated so at certain times we had to use the freight elevator. Not a huge inconvenience but it took us a moment to figure it out. Finally our room was not serviced on the first or second days. We had to request room service for fresh towels and trash pick up.

Only issue was that only one elevator was working. Not sure why the other 3 were not. Overall, great experience.

The lobby area is very nice, but the rooms are old and the grounds all around the property are not taken care of. The hotel as whole needs to be updated.

nered airport shuttle

Tv wasn’t connected to wifi so couldn’t use it staff offered suggestions that weren’t equal to what we paid for which isn’t their fault just didn’t want to switch rooms after long travel besides from that room was tidy and clean staff was nice the bathroom fixtures and room ceiling are coming apart

Exceptional

great

Exceptional

nothing wrong with this stay to the point to talk down on it , place is just a little dated . staff was helpful . you get what you pay for

It was easy to find and clean I like the property

It was easy to find and clean I like the property

Only one elevator working for the entire establishment beside the one employee elevator that my friend and I decided to take since we got tired of waiting for 30min.

Not bad at all

Exceptional

Clean room

Exceptional

Good food at the hotel restaurant, conveniently located at less than 15 minutes from the Greenville Spartanburg airport. All in all the great quality of Hilton brand!

Good

The additional $125 to bring a pet came as a surprise while checking in but definitely worth it as the hotel is very dog friendly

Very good

Was not complimentary

Great stay

Very good

Everything was great except no hand soap in my room.

We did not eat breakfast. The bar had a pretty good selection, yes.

Exceptional

Nice place, very clean and comfortable room. Not the newest hotel but nothing worth deducting for.

Superb

It was ok

For 3 person occupancy only enough supplies for one coffee. Refrigerator didn’t cool. Onsite restaurant was overpriced.

Everything. Great place!

The staff that hosted the 50th birthday was also

Everything. Great place!

Pffft

Room was not prepared 2 days. Trash, classes and ice bucket not emptied. Room not vacuumed

Bar, greeters and restaurant staff excellent Room was not prepared 2 days. Trash, classes and ice bucket not emptied. Room not vacuumed

Clean room

Location was great! N/a

Location was great! N/a

The staff was very friendly, Joe went over and beyond to make sure my son’s prom night was perfect. I’m so grateful and blessed for meeting such great people in these times, it’s so rare these days.

Will stay again

Very good

No microwave in the room. Toilet seat was broken. No instruction for the TV how to operate the remote to get the channels. Long wait for the elevator and only one elevator in use.

You have to pay for parking and pay for breakfast.

Clean room/staff

Room did not have hand soap, body wash, and the bathroom light was inoperable.

Two of the three elevators were broken. They charge for using their parking lot. It's not even near a city. Had to request clean towels.

Room was clean and neat

Clean room and great staff.

The bar and food was great, the view from my was incredible, sunrise!!!

H

Clean room

Very clean

Everything went smooth and the rooms were clean and spacious. The $10/night parking is a bit steep but what are you going to do

Clean room parking was fine

Excellence

Yes the room were clean and everything was great to include the staff as they were very accommodating. The property was nice as well and everything was awesome. I have stayed here before and was happy I was able to do so again

Property was very clean throughout stay. Very convenient to getting on/off highway. Minutes from downtown

The full-suite king bed was rock hard, the air conditioner from the adjoining suite vibrated the wall periodically throughout the night, and the elevator machinery hummed all night. No more Hilton.

Only stayed for one night. The rooms were nice, walk in shower was good. Staff was friendly and helpful. Would stay again.

The hotel was pleasant, but they charged an exorbitant $10 for parking in a spacious lot that was unnecessary. Additionally, we were disappointed to find that the room was missing essential items like soap and towels, which were not provided. Found that the staff were not friendly, their responses were unhelpful and unresponsive. On the positive side, the property rooms were clean.

Great

Nice place with nice staff. Clean and in good conditions. Rooms do not have microwave but do have fridge. Microwave near ice machine. Charged 10 dollars daily for parking

A lot

Clean room as always!! Comfy beds and great shower as always.

To avoid similar experiences, I strongly advise against dining at this establishment. The shower water temperature exceeded 140 degrees, necessitating caution. Additionally, the body wash dispenser in the showers did not dispense, and despite attempts to seek assistance, neither the staff nor the maid service responded. Their lack of attention to detail and refusal to enter the room to inspect the issue further contributed to the overall poor service experience.

Room was very clean and comfortable. Environment felt safe. Only issue was some of the staff members at the front desk (white ladies) seem to be a bit racist when a person of color is checking in. Acting as if I don’t belong there or something. But my trip was still great and enjoyed the comfort of my room, ignorance wasn’t going to stop that. And I will be staying here again.

If you have allergies, do not stay here. While the room was "clean" there was so much dust built up in the air vents that we could see, including one in the shower. Our room was also carpeted.

Good staff. Older property but maintained reasonably well. Ok location.

Clean room. Pleasant staff.

they never let us check in

We were charged $10 per night to park even though we were paying to stay at the establishment. The restaurant was good but service was a little slow. Overall the housekeeping was the best part.

Comfy bed

Friendly staff, clean rooms and comfortable bed

Everything is clean on the outside and inside. Customer service was excellent and the room was clean

The check-in was efficient and the staff was friendly. The room was very nice and clean as well as the amenities. The ice machine on our hall was broken so we had to go to another floor and the breakfast option was too high compared to other hotels we've stayed in. Overall, it was a pretty good experience.

I didn't like y'all didn't have free breakfast wifi never work for grandson tablet or game system no microwave in room very nasty vent in backroom in the shower

The Stewarts

The shower was not working properly

Exceptional in every way

Clean room and great location for shopping

Clean rooms, comfy beds and the staff was very nice

Dirty sheets and bad contacting

The room was spotless and it was an overall great experience.

The room was clean and staff was very courteous. There was an error on my bill and staff handled the situation appropriately. I definitely will have future stays at the Hilton.

The room was big and spacious but it can use an upgrade

The only thing was the elevator was out of order.

Original room was dirty as well as not same as was shown on site, some of the staff were unpleasant, rooms and hotel overall do not stand up to the Hilton name in our opinion. Would not recommend anyone to stay here nor will we ever stay there again.

Place is very

Convenient and clean

For Hilton to be a parent / umbrella, Hotel over other hotels, the amenities are very poor and inexcusable. My plans are to be aware of staying there in the future. They have no microwaves in the rooms and no complementary breakfast bar. My question is, who are they trying to impress?

Very good! I enjoyed the stay

The staff wasn’t as pleasant this stay it was an issue when I checked it my fees was double wasn’t $228 it went up to $278 and then the other fees was extra $100 so I needed to having to leave and come back to add more money to my card ended up being $328 never paid that much to stay at no Hilton ! I definitely will not be coming back this was one of my top hotels I choose to stay at and having to leave after a 6 hour ride and come back not recommended!

The TV in the room did not work because there was no internet connection.

Breakfast is extra

Good

Friendly staff, clean room

Awesome and super clean

Breakfast is too expensive for what you got

I didn’t get to stay this night walked in there were signs up no heat or hot water so I had to cancel and book another hotel across the street at the HYATT

Stayed 5 days and no hot water for 3 days.

Amazing staff and clean room

Can use a little updating but overall good location.

For 3 days there was no heating nor hot water in the room, We had to go to friends to take a shower..The staff at the desk did not really know wht was going on , except that the hotle had a gas Leak, and the gas company close the gas valves..no hotel management on site ?? every dAY THE POOR DESK man on duty..said it will be fixed shortly ..well it took 3 days..Is it the hotel management or the gas company incompetence?? I do not known..Plus they have a non refundable policy..so i was forced to stay or lose all the money I paid Expedia..next time i will read the fine print

From check-in to check-out the staff was very courteous and friendly. The room was very clean the bathroom was spotless.

Ice cold shower no ice machines room was clean hotel somewhat outdated.

The bed was okay, not great. The staff was fine. The hotel is worn. Note that chairs behind the front desk are in disrepair and the large glass awning above the entry is missing a large pain of glass. Bulbs were out in various places.

It smelled like an excess of cleaning products to cover a horrible smell on our floor. The toilet was awkwardly low especially for my 6’5 husband. The bed was uncomfortable and the comforter was I am assuming waterproof so it was like sleeping with a shower curtain and there was no other blankets. There was NO heat or water from Friday to Monday 27 DEGREES outside!! LACK OF COMMUNICATION FROM HOTEL MANAGEMENT! The only good thing was the rest of the staff!

No hot water.

Clean room! Nice place!

There was no heat or hot water. When we checked in they told us it was out, but would be back up shortly. It never came on during our stay.

Front desk was unwelcoming, “infused” water available in the lobby was dirty for days. When the hot water broke staff was apathetic and didn’t offer anything to make it right.

Okay

Just location. Had a bad experience and nothing have been done

Room was great. Joe at check in was more than helpful.

Very nice rooms and very friendly staff!

Staff was super friendly and helpful, property was cleaned and on the daily

Everything was great

Excellent hotel!

Stay was good.

One of the nicer rooms we have stayed in. The Hotel was clean, the staff helpful and the room rate was very competitive while offering more amenities.

The room was not as clean as it should have been. The lobby was beautiful. My room was on the 4th floor. As soon as i stepped off of the elevator, there was a sour, musty smell. The room didn’t smell that way but it seemed at times, there would be a whiff of it. There was hair on my pillow and the bathroom floor was dirty. Hair was there too. It was a different texture than mine, so I know i didn't bring it in. I only stayed one night and got there late. I wouldn't stay again. The front desk workers were ok. Not rude, but didn’t seem to really care if I was there or not. Ok experience.

Clean and safe

Breakfast was great

Staff is always very friendly and accommodating.

Comfy room as always

Our room was clean and comfortable. Hotel is in good location and close to restaurants.

Ample space, clean rooms and building.

Breakfast was great including the bar in the evening.

It was all good. Nice size rooms also.

Reasonably price, elegant lobby, helpful staff. Couldn’t do better!

ok

The property is clean, up to date, well-maintained, and quiet.

Everything was AMAZING

I stayed here to meet a rep and take them to dinner. It was a very enjoyable day in the front desk. Staff was great for recommendations.

Loud, maybe thin walls, sounded like furniture was being m

There could have been updates to the bathroom and throughout the room. The onsite pantry was expensive and lacked variety.

However, the bed felt very firm and I didn't rest well. Saturday night when we returned to the hotel there was an awful smell in the hallway and in the room. My husband called the front desk and told them, the person wanted to know what it smelled like. Then I called and he asked me the same thing. I had no idea, he did offer to come and see if he smelled it, but that should have been the original plan. Also, he implied it was some chemical that was used on the carpets. He offered to comp our breakfast the next day, but that wasn't the point! The area smelled terrible and I was told they were completely booked so we couldn't be moved to another floor. I had to endure that smell until about 3am. Couldn't sleep. The next morning, I asked a gentleman on the elevator did he smell anything and he said that he and his wife smelled it as well. I didn't take advantage of the comped breakfast, thoughtful though it was.

Great hotel!

Its was very clean

Everything was fresh and delish

Need refund!!!

Nice staff

The room was great and the staff super friendly. I didn’t get breakfast as I left early. I would come back if business brings me out her.

Everyone and everything was top tier

We did not like the fact we had to pay for our parking space in the hotels parking lot. Never heard of any hotel doing this before. Will never book with Hilton again because of this! The room was very noisy as well.

Nice (but understaffed) team all around, but the entire hotel smells of mildew. Not a typical Hilton property.

Clean room, good location.

It looks pretty and we had to pay $10 just to park for the night. As soon as we walked through the door to our room it started to go down hill. There was trash on the floor and it looked like the foyer hadn't been swept. It also looked like the room had not been vacuumed. We tried to call the front desk but the phone didn't work. So, we went to the front desk and asked for clean sheets (because why would the sheets be clean when the rest is not?). We went to dinner and came back about 3.5 hours later, only to find that we still had no clean sheets. Went BACK to the front desk. This time David from house keeping showed up. David was the bright spot of the stay. It was his first day, but he figured out how to change the sheets. While he was doing that, I tried to get some ice... of course the ice machine was broken. Why wouldn't it be? The next morning when my wife took her suitcase off of the luggage rack, it fell apart. Seriously? You don't choose to stay at a Hilton if you want a Motel 8 experience.

I did not like that rooms did not have a microwave. You had to go down the hall by the ice machine. By the way, the ice machine did not work.

The room was very spacious and easy check in and out through the Hilton app. Staff was very friendly

Clean rooms, friendly staff, no room service contact, no TV internet, comfortable bed, nice big bathroom. I wish room service would answer their phone.

Great stay I will be back !!

We had to request soap & shampoo twice

No hamburgers because they ran out! No pool. I was informed it’s been closed since Covid!!! No room service!! Property wasn’t on level of what I expected from the Hilton brand!!!

Staff was attentive

The staff were very friendly. I checked out and left my phone in the room and they allowed me to go back in the room, no hassle at all to retrieve my phone!!

Need some updating. Regular Hilton hotel, ok for the night.

Awesome

Clean and Safe and very easy travel to Downtown Greenville

The only big problem I had was having to plunge their toilet. It was not draining properly when I got there. It wasn't as though I used it and clogged it. I blew my nose and put the kleenex in the toilet and flushed and it wouldn't go down. I called down and I was told that they didn't have anyone that could come and check it right away. Then the security guy come and brung me a broken plunger. However, so lesson learned as soon as I check in I need to add to the list to check to make sure the toilet flushes properly.

The property is conveniently located, clean, and the room was comfortable.

The hotel and staff were all fine. My problem has to do with being charged twice as there is some comfy issue between the hotels system and hotels.com. I was told to reach out to hotels.com bc I have a paid receipt from the for $124.00 but the desk at check out made me pay another $101.82 and now I need to call the hotel again, so I did and they told me they can’t help me. I have paid for my room twice and cannot get a refund from anyone. Beyond frustrated.

Nice room and clean and the staff very friendly.

Great place

Amazing

Very nice

The water in shower temp was scolding hot even the cold water was hot!! I thought I was going to have 3rd degree burns but this stay was better than the last stay here! Also no microwaves in the room which was weird it’s a safe in the area where fridge is !! But other than that staff always friendly !!

Very helpful and assertive staff. I stayed here following a very bad domestic assault and the staff took very good care of me

I paid extra for a corner room and was placed on the 7th floor. I checked in around 10pm and asked for a late check out and was denied. I entered the room and my name was misspelled on the TV, there was also a loud rattling sound coming from the AC unit that never stopped while on. I received a text from the hotel with my name spelled wrong asking if I needed anything, I replied that my name was wrong and provided the correct spelling. The only response I got was "ok" and the spelling was never changed. Then I noticed how loud the room was from automobile noise and sirens outside, it was loud with no option for peace and quiet, playing background the whole time helped. The soap holder in the shower was broken, there was a stain on carpet in the middle of the room, and the mini fridge was loud when running and had to be unplugged. I checked out at their time and there was no one near by trying to get into the room, an extra hour before check out would have made a big difference for.me on such a short stay. I won't be returning.

Good ol’ southern hospitality. Friendly staff and clean comfortable room. Some minor signs of wear but not enough to diminish comfort. If I ever go back to Greenville I would stay here again.

Loved everything about the Hilton!

Nice stay

The property was clean and neat. Staff was friendly and very helpful. The only issue was housekeeping in the morning screaming “ housekeeping “

SERVICE WAS BAD TRY TO GIVE A HARD TIME FOR SERVICE DOG. NOT PLEASANT SERVICE. Didm't had to pay for paking.10.00 a day.Charged $100.00 never explaimed what.

Very nice hotel. I use the gym and had dinner at the bar downstairs. Everyone was super friendly and helpful. I stayed for work and would definitely return

The room was nice, however the iron and ironing board needed to be replaced. Facilities were dated but well kept. However, charging $10 for parking when no other renovations nor active security was seen around the property after midnight is a bit concerning.

Very friendly staff

If you book a stay, don’t bother paying for breakfast because you will end up paying for 2 pieces of plain toast either way.

Central location with many services and amenities close by. Clean, quiet, well run facility to get work completed or rest after working.

Stayed one night! I was very pleased with my stay. Easy check in front desk was very nice! Room was clean! Big shout out to housekeeping for that. Will visit again soon and Hilton will be my choice.

lame they charge for parking in a giant open parking lot

Great staff, excellent breakfast, clean room and great gym.

Staff was friendly and extremely helpful. The area outside and the exterior was a little dingy

Nice hotel comparing to other

Great value! Would stay here again

Room was clean, staff friendly and helpful. Breakfast 🍳 buffet was excellent. Enjoyed our stay.

Had a dead car battery leaving Sat morning. The maintenance guy was awesome- had to try several ways to get it started but he stuck with it Very appreciated!!!

Comfortable stay with large room.

I’ve stayed here multiple times with no complaints. The hotel is fairly clean and the staff is amazing.

Enjoyed stay

Lovely staff. Well maintained.

Love iy

N/a

Bland like boiled unsalted rice. In need of repair. Front desk didn’t GAF. Parking now cost $10 a night in a desolate wasteland, not like it’s right down town. Sad worn out hotel living on a faded brand name.

Just horrible

okay

This property is very dated and full of hidden fees. Having to pay for parking in an area where parking is abundant is ridiculous. Additionally, the included internet is not usable and I had to rely on my phone for the entire duration. There's definitely better properties nearby.

It was great very friendly staff . a cleaning lady did like open the door while we were still in the room but immediately realized so no issue at all . would stay again whist in greenville for sure .

Super clean and well kept, staff were super nice, and the location is great. The bed was really comfy too. No complaints at all — would definitely stay here again!

This is our go-to hotel for all events at Clemson! Amazing hotel with the greatest staff!

It was a very well kept hotel.

Hotel is rundown. They closed their pool, apparently during Covid and never reopened it, this is not disclosed. They also charge for parking which was not disclosed as well.

One evening as we were leaving hotel there were police in the lobby and several police cars in parking lot. Our room was on same side of hotel entrance where there was a covered patio area and we could hear guests from our room when trying to sleep. Had to pay $10/ night for outside uncovered parking and breakfast was available for $18pp which I thought was a little high.

Bright and open lobby, friendly staff and comfortable rooms

Kyla at the front desk was very unprofessional and rude. The hotel was not clean, the air conditioner did not work properly, and they did not change/clean sheets.

Great experience!

Todo perfecto

Nice

Everything

Great value, lounge staff were slow and very disorganized

The room was very nice and the hotel itself was nice and clean. Fresh cookies too. The staff was very friendly and helpful

I loved the room layout; fresh and clean! Thanks!

Nice facility

Everything was excellent.

Did not eat at the hotel due to choices on the menu and pricing. Not happy about paying $10.00 per night to park my car at the hotel when I was a paying guest. There is no business center.

Clean and convenient to the highway

Nice hotel.

I liked the location. Property needs work.

Ive stayed in that hotel a few times and never had issues until this stay. I paid good money to make a special weekend and i had nothing but issues from the room next door. They were loud and yelling all the time. They always made noise. I had to call and complain to the desk twice because they never stopped.

The staff was welcoming Bernard was very sweet and the other younger lady that I checked in with as well! Just my room phone didn’t work at all no dial tone and the bathroom sink in room 704 was stopped up the entire stay so I had to use the tub, I also made the front aware of it as well. I was there the Ratchet Bingo Event was definitely a great experience!

Not impressed with my stay in general.

Nice spacious room. Friendly front desk.

Very nice rooms at a more than fair price. On site bar and restaurant. Eating and shopping options galore within 1 mile.

Excellent property and stay

very good

Had dinner in the hotel. The food was mediocre. The flat bread pizza felt and tasted as though it was pre-made.

The bartender at the bar/restaurant was absolutely horrible. I had to wait 5 minutes before she acknowledged me and another 10 to get service. Mind you there were 6 people there, so it wasn’t like she was just. She’s got the personality of an alley cat and I will never eat or drink anything at that bar again as long as she works there and I stay on a regular basis.

Front desk very kind and helpful.

I had not stayed at this Hilton before which was in my own backyard. What a pleasant surprise & reasonably priced!

One night stay passing through. Good price and location.

We enjoyed our day at the Greenville Hilton. All the staff we encountered was really nice and helpful. The location is so convenient and the price is really reasonable.

Very nice stay

Recommend, good customer services and good rooms!

I like that fact you can’t get anywhere in the building unless you have a key card

It’s location was convenient and the area had enough eating places nearby.

Excellent property for business or personal stays.

Room keys didn’t work. Had to use the service elevator to get to our room. Ice machine didn’t work on our floor, had to go to another floor for ice. Our room was excellent very clean and furnished nicely.

I prepaid for a junior suite for my son for his birthday and free breakfast for both days as an extra expense that was charged to me. After two cancelled flights which is no fault of the hotel he finally arrived to no suite and was told that breakfast was not included either day. He spent a day less than we paid for in a regular room and no breakfast either day. Bad showing on a bad managed property.

Was turned away hotel was overbooked

Staff was great. Not a fan of their parking fees. I could understand if it’s downtown. But it’s not.

Great location - not sure why a suburban hotel charges $10 a night for parking -

I checked in , gave my tag number, card etc and when I got ready to check out they couldn’t find my name, although I had a key. They weren’t able to check me out bc the system showed I never checked in and now I’m charged 167.00 two times directly from the hotel although I booked through hotels.com. In addition to all of this, there was a toothbrush left in the room from the prior people who stayed, a stain on the bed and trash in the trash can

My husband and I had a lovely stay. It was super easy and quick to check in! The entire staff was super kind. Would recommend

The staff was very friendly. Food was great and room was comfy

Apon arrival and checking in they took forever to check me in after my flight. Also checked me into a room that was filthy!! And had not been cleaned. The whole experience was terrible. Then when explained it to the staff they had an attitude with me like I had wronged them. And the room was to expensive to have these issue!

The rooms were hot and very dated. Asked the front desk for a fan and they said they didn’t have any. Tried to sleep and just couldn’t. Had to run to target at 10pm to get a fan. Would not recommend this hotel.

Great experience overall. No complaints here!

We ate at the bar tonight nights in a row. Patricia, who was the bar manager, we believe was awesome. We got to meet the chef and she was very sweet and talented with her cuisine. Our bartenders experience was great. This was by far a glorious trip for us as we were celebrating our anniversary. Thank you to the staff for making your trip. Amazing.

We had to pay $10/night to park our car in a gigantic empty lot. Was not notified of this ahead of time. We

Sure was nice

I used Expedia to book the state. I feel that I was treated like a second class traveler by the staff at the hotel. Their distain permeated the entire staff with one exception I will never know. Will anyone who works for me stay at a Hilton hotel again.

central location convenient to many different venues. There was a large group holding some function which got very loud at one point.

Beautiful Hotel with nice amenities.

Decent place to stay. Relatively clean, friendly staff.

Carlos, a kitchen staff member stood out as being very attentive, friendly and enthusiastic about his job at breakfast service

I was disappointed that there wasn't free coffee available in the lobby in the morning. I was told that after 8am it is not free. Also, I received a text form housekeeping asking if I needed anything and I asked for a blanket because the bed linens were very thin and it was chilly over the weekend. I never received a blanket so I just folded my lines over to make them thicker. Also there were two vents in the room filled with fuzz. Not as clean or elevated for a Hilton. No water bottles in the room either. Basically no hospitality. Especially for the cost.

IMO this place is decent. Can seem overpriced at times but works.