Seminole Hard Rock Hotel and Casino

Exceptional

Good

Our queen bed close to the window was broken, it leans and the remote control for the tv is broken .

Spacious room, lots of dining options at the property.

I stayed two extra nights and they charge me way too much they overcharged

Todo súper lindo, las piscinas espectaculares, un lugar donde el juego y buen trago no se acaba, muchos restaurantes con diferentes opciones para tus comidas. El bufet 100/10 la comida bien cocinada, mucha variedad

This property was very clean. Staff was very friendly and helpful , I Would definitely go back.

The rooms were clean and neat. The resort itself was very clean, we loved the pools! We cannot wait to go back again!

Bathroom was dirty, no microwave in room, lighted mirror in bathroom not working, coffee pot not working, housekeeping knocked on door 4 times in one day, did not speak English, two times the next day.

Wonderful stay!

We attended a concert there. Was great to stay at the same location as the concert. Staff very helpful. Buffet was awesome. Would stay there again. Wish we could have stayed longer.

Great experience staying at this very unique casino.

Absolutely amazing hotel! So clean and the pool area is comparable to being in a Bahama resort! I can’t wait to go back!

Above expectations in all ways

Great Casino!! GREAT PEOPLE!! Good Environment !! Phenomenal Security 🙏

The room was barely cleaned. The bathroom sink had hair in it, there were hair pins on the floor, and bits of wrapper from toiletries under the counters. It looked like the floors had not been swept, the sinks cleaned out or the tub sanitized. I was very disappointed.

Exceptional

high. This was totally unacceptable. With NO HAND RAILS FOR SAFETY. Other than that everything else was just fine.

?

The resort was VERY nice!! I would most definitely stay again. The staff was very helpful with any questions I had and the room was outstanding! Everything during my stay from start to finish was amazing! Highly recommend.

Smell of smoke when trying to get anywhere in the hotel was overwhelming. My hair and clothes smelled like smoke by the time I got up to my hotel room and didn’t step foot on the carpet to gamble

Everything was fabulous except for the smell of smoke. The areas far away from. Tge casino were great, but I did hate you had to go through the casino to get anywhere and go through the smoke. Room and pool were lovely

Absolute stunning facility I enjoyed my stay from start to finish and will be back soon!

Everything was amazing!

Some guests were fight very aggressive and loud , woke my daughter and myself out of a deep sleep , sometime after midnight on the 6th floor . Was kind of scary . We were debating about calling security

Was a great location and plenty of amenities and things to do. We visited for sons graduation to make early morning check in easy and was a great experience.

Great experience, I would like to com back. Just to add. I were at 9th floor and the ice machine was out of service. I wish that there were a nice "Welcome courtesy" a small bottle of wine or a little bag of candy, something 🙄. En general it was an unique experience. Love it!.

Perfect

Superb

Great layout. Good dining. Convenient going to dinner followed by attending a concert. Spacious and clean rooms. Great place.

Rooms are a little out dated for the price paid

Great trip and place to stay

The bathroom shower curtain had mold on it. The bartending stall in the main area were always preoccupied with their own conservations. It took until 4:00 in the afternoon to make up my room... Etc, et al...

Great stay

The sinks in the bathroom didn’t drain, the toilet paper was cheap single ply, and the holder was broken, the pillows were too big for sleeping, and we booked a room with a pool view and instead we looked I’ve the top of the building. For what we paid, I expected more.

Great

Now is very good too for the value and very good hotel you will have access to all the facilities and pools and also you most know that you are allowed in 4 people invited to visit you at your stay they will have a wrist at the pool in the north tower hotel and the can enjoy with you. Excellent 100% recommended The food at the buffet is amazing Alone with many more delicious choices of foods and drinks at many different restaurants Don’t forget to enjoy Latin night on Friday Saturday and Sunday from 9pm is super fun. And why not? Try your luck in the casino

Very good

The Hard Rock was a very nice hotel and casino. The location had plenty of restaurants to choose from and the pool was maintained very well.

Everything was great except some of the staff was a bit rude

all.

My 3 year in a row love it

Exceptional

Beautiful room! Beautiful view! Amazing concert! Amazing pool!

Great staff and clean

the time that I valet my car, walked to checkin desk, walk my room. Everyone was amazing. cheering in and out of the hotel was a breeze. I love it

Lots of action.

Lots of action.

CLEAN ROOM

It was a casino with rooms

Very good

The 4pm check in and 11 am check out is stupid, I understand rooms need to be cleaned etc, but they can make check in at least 2pm. The pools close at 8pm, but some pools chase guests out just after 5pm. Overall some of the staff aren't the most friendly.

Exceptional

Lack signs about where to go... Like for example, which way to go fir the guitar light shiw or that in certain places like the pool you are ask for a picture ID to go to the pool and order any alcoholic beverages... Staff was helpful overall. Thanks.

The bed and pillows were very uncomfortable. My hubby and I woke up with a headache and neck pain. I’ve stayed in cheaper hotels and beds were fantastic so that was very disappointing and not worth $880 for the night.

Nice

Most casino staff were very helpful, but it was very difficult to get items delivered to the room. So if you use Instacart or Uber Eats be prepared to trek across the resort to get your stuff. They are not accommodating to late check out requests unless you’re a gambler. I’m a Unity member and stay at HRH properties often, but that’s not enough. We stayed twice in one week. Once at guitar hotel and once on casino side. Casino side room had a really nice bathtub, but guitar side did not.

it was good

Had a good time.

That there was no microwave to warm up your food.

The room was decorated nicely and it was spacious the bathroom had a wonderful shower. That there was no microwave to warm up your food.

Superb

Hello , it’s possible for you to send the check out invoice (444.47 $Can) . Thanks

Poderia ter mais opções de café da manhã, incluindo buffet

Pleasant staff

C

The staff was absolutely amazing! Top notch service from check in to the pool to the restaurant s, bars and casinos. Definitely will be back!

Nice place to visit. Staff is wonderful. The hotel room was dated and frankly not worth the $695 charge.

The property was very nice. However, I had to complain about the cleaning crew not wanting to take care of the room cleaning. Otherwise, breakfast was on point very fresh and prepared with care ... very nice huge resort, and casino. The staff very helpful and considerate. Very well spent for celebrating my birthday.

Breakfast was fresh , casino has almost the same machines all over , room gets clean everyday .

Nice room

👍

T

Superb

Outstanding Performance we had a great time

Lots to do. Will definitely be back.

Je recommande vivement l’hôtel

Pleasant

The carpet and bathroom in the room wasn’t clean enough.

Exceptional

Great place to stay! Safe, comfortable, quiet, tons of amenities!

All good

I loved the whole experience

Everything I loved the whole experience

Great staff and customer service

AC was at 69, room was still hot, breakfast amenities/restaurant needs improvements

Love the restaurant we dined at AC was at 69, room was still hot, breakfast amenities/restaurant needs improvements

Pleasant

Parking free, food was amazing at the HR Cafe.

Pleasant

Very good

The restaurants are great.The pool is amazing. The rooms are wonderful and the staff is very friendly and helpful. I willstay again!

The pictures look a lot better than the actual property.

Food quality is ok no more $$$$$ One on top of other at the pool

Pool was not available when needed

Hotel is beautiful the room was very spacious and clean.

Everything was perfect! The staff is helpful and friendly, the bed was comfortable, and the room was nice and large. I truly enjoyed my stay.

The staff were very welcoming and the facilities were excellent

Self parking is a bit confusing. Entrances to pool areas can be confusing too

Self parking is a bit confusing. Entrances to pool areas can be confusing too

I wanted to love it. The rooms are super dated. The room service was the worst.

They upgraded me to a suite. It was amazing!

Great property

Yes

Pool was nice but they are too strict about pool use hours.

Convenient as we stayed at the hotel after seeing a concert. Room prices are very high. Difficult to find a parking space.

Convenient as we stayed at the hotel after seeing a concert. Room prices are very high. Difficult to find a parking space.

Went there for a concert. Had a fabulous time the room was well appointed and clean

Nice hotel

Clean Room.

Pool was amazing

Upon arriving we immediately informed the front desk that the toilet wouldn't stop running. No one came to fix it and we had to listen to that noise all night.

Room was spotless. All staff members went over and beyond

We came to the property at 1 o’clock asking for early check-in. Check-in is supposed to be at 4 o’clock and we did not receive our room till 5:15 PM and we had a 530 reservation at Kuro which was totally sold out so we could not move our time till later, which means we had to come in our travel clothes and had no time for a shower and no sense of urgency. I finally asked to see the manager and lo and behold he came up with two rooms and then proceeded to give us 1 PM. Check out unacceptable further to it the smoking and smelling like a big cigarette and all your clothing having to go in a plastic bag the following day to go home is disgusting. They need to do something about the housekeeping on the floors, especially in the elevator entrance areas where the baseboards are absolutely filthy nowhere near the caliber of a five star hotel thank you. You could hire enough staff to support the amount of rooms that you’ve sold so that you have a proper check-in unacceptable that I have to travel all day and then go to dinner in my same clothing because we would’ve lost our reservation and then spend $1200 on a room despicable!!!

Pay 1100.00 and no xtra 1 hr late chkout till noon. Bad

Convenience for show Too crowded and Smokey

Hard Rock Hotel is exceptional! Staff was wonderful and if you get a chance, stay in the guitar tower....luxurious! It's a beautiful hotel.

Aside from that, everything is incredible. This was my second stay, and I will definitely be coming back again.

Great

Staff very courteous and professional. Room and grounds clean.

great place felt like 7 star place

Everything about this place was fantastic…l’ve had my fair share of travel , I must say this was one of the best stays I’ve had in a long while … and i love the extra bonus that the machines pay 💰

No good service didn’t like my stay

The bathroom was poorly remodeled, obvious water damage throughout the wall behind the toilet, pipes not properly sealed. Just gross

A pesar de ser descrita como una habitación de lujo, el único servicio que ofrecieron fue cambio de toallas y las amenidades en la habitación son escasas, a duras penas solo jabón y algo de gel en el baño. Con relación al resto de la habitación, el servicio de bar podría tener algo más que agua y café, si en realidad era una habitación de lujo.

Rooms were clean and acceptable but over priced. We went to a concert and it was very convenient to stay in hotel but since I live in Boca, will drive home instead.

Great hotel service pool cabanas

Great time

The spa wasn’t that good. The room was spacious.

room very clean, staff courteous and helpful

The room was perfect as was all else. As a consitent Fort Lauderdale visitor I would more than likely stay again. The only issue is that the my comps from the Las Vegas Hotel I frequent ( Venetian/Palazzo) are very hard to pass up

Spacious room with great view of the pool. Very clean and well appointed.

Everything and everyone Thank You!! Amazing experience!! Unforgettable birthday!! Thank you for all the memories Seminole Hard Rock Hollywood!

excelent

Clean room

It’s a beautiful hotel. Staff was great. Room was very clean and specious.

Room was clean. Not spotless but clean

Staff

the front desk told us that we had one room for 2 nights on 2 separate reservations, we would have a smooth stay with a seamless experience because he linked them in the computer. That didn’t happen. On day 2, when I left the room ( accessible room) with my original door “key” it didn’t work. This meant I had to leave my husband who is handicapped to go back to the front desk and get new keys. Dining: we enjoyed Kuro. We had excellent service with John the waiter Danny the busboy and Sophia at the front. Food was spectacular as was the ambience. We came to the hotel to see Jerry Seinfeld on Saturday night and chose to make a weekend of it. If we buy tickets to future shows here, we won’t choose this property. each other ignoring little kids swimming.

An excellent idea.

Location was great. Smoking. Overpriced shops. Food court people were awful. Most people there don't give a shit if you are there or not. Not welcoming at all for the prices you charge. More welcome at a Holiday Inn.

More songs to help hotels guests locate their way through out location

Support staff was terrible. Will never stay here again and will be sure to express the same to anyone thinking of it.

It’s a beautiful resort There was nothing I didn’t like

-

Location was perfect. Dining options were amazing. I was a little disappointed in the shopping options

Hotel was clean and staff was extremely friendly and helpful. Parking garage was a little dirty.

The property has so many amenities, but restaurants being fabulous especially the Italian one in the pool area areas is great and we were there for the Chris Stapleton concert so the location to the venue was amazing but because they’re complicated relationship and well nothing that can be done about it, but the smoking in the casino is irritating, but it is

Excellent room, great service.

Our check in was prompt. Georgia was very professional.

Very large room. Nice location. Smoking everywhere. Not very clean.

As an influencer, I travel frequently and stay in hotels regularly, so my expectations are high—especially from a brand like Hard Rock that markets itself as a premium experience. Unfortunately, this stay fell far below any acceptable standard. I contacted guest services immediately and spent hours on hold, with no effective solution or sense of urgency. For a hotel at this price point, the lack of responsiveness and accountability is shocking. This experience was frustrating, unhygienic, and completely misaligned with the reputation Hard Rock promotes. The price does not reflect the quality or service provided. I would not recommend this property and will not be returning.

Everything was great

Staff is friendly. Something about the room service spaghetti hit the spot. Holiday lights display is cool. Checkin had 1 person at 7pm on New Years weekend/week. Took forever.

Terrible, dirty hotel room, gross food.

The room was big, bathroom shower tub was huge, amenities at the place was great. Would definitely go there again.

We had the most relaxing fun experience that I would recommend to anyone for a couples night out or a weekend getaway 💯perfect location and atmosphere! I also would recommend a five stars ⭐️ for amazing food and services!

Room was changed from what was booked. Mold in bathroom and water damage on ceiling. Not worth the price to stay.

It’s a great facility especially the access to both pools The casino smoking area should be designated smoking is upfront even checking in you can smell an see smokers

Everything was so nice and good!

The staff were nice and extremely helpful

Perfect

Check in process was excellent. Very quick and easy. No issues booking with an outside service like Expedia.

Location and room size Service is awful. I am surprised it is rated as a 4 stars hotel. There was no service room unless requested and even when requested, barely provided. Staff is aware of points of improvement, but seems nobody really cares

Location Here is the English translation: It has been a very bad experience. We have stayed in different hotels in different parts of the world, and we truly expected more from this hotel. When we arrived at our room, there was a smell of either food or marijuana, which we reported to the hotel. In addition, we did not have bathrobe; there was only one. We had accessories to make coffee in the room, but there was no coffee maker. Small details that a prestigious and expensive hotel failed to take into account. When we tried to complain, we were told that their inventory was very low and that they could not promise to help us. In the end, they sent someone who sprayed an air freshener and left all the other items in a bag on top of the dresser. They did not place the coffee maker where it belonged, nor did they hang the bathrobe; it was left lying around. In none of the hotels we have stayed at has the customer service been this bad. I expected more from this hotel. The price we paid is not worth it with the quality and service we had received. I do not recommend it.

Yes

Room nice but some of the towels were dirty. Staff was nice. Pool very under staffed-no seats- dirty -slow

Front counter was rude

Yes. Perfect!

Service at pool bar was very good

Amenities were nice

Room was really smoky everything smelt like smoke and eating options weren’t good

Good

The attention to detail in the interior of the property as well as inside The casino was very vibrant in many respects

Best experience ever

Everything was perfect. Cleanliness, service, friendliness, great food and drink, spacious room, large casino, wide variety of restaurants, quality entertainment.

Amazing

Being able to go back to room after on ert Roomservice

The hotel is very confusing and when we asked for directions to get to the tower where our room was we were told wrong walking around lost. Definitely needs more signage

Excellent

The room was terrible. Many things broken and room wasn’t clean.

Food and bars. Nothing

I could never get any help online calling the front desk, valet or room service. I needed help and no one could pick up the phone. I want to have some of my room compensated because the rate was so high and the service was horrible.

Absolute perfection! Amazing room, staff, restaurants, etc.

I was wrongly charged by the hotel taking all my Unity Points and I paid for everything I ate or drank besides gambling many thousands of dollare

Not worth it for the money. Clean but old and some of the area smells like smoke like it has been smoked on for years. Not enough ventilation in the casino.

We always have a good time at any Hard Rock property

Room was nice but bathroom not really clean - I had to wipe the toilet. Casino was fun - but why no free drinks like all other casinos? Christmas light show was superb. Paying for drinks on casino floor. I have been to Vegas, AC, Foxwood & Mohegan Sun and all those casinos give alcoholic drinks for free if you gamble.

Beautiful properly ! They let us get into our room early ( just got off a cruise).

Hotel is old and the floor my room was at had stained carpets and smelled like smoke.

Great, vibrant hotel. Perfect for a weekend and to see a show. Kuro restaurant has a sensational Sunday brunch !! Simply amazing. Expensive, but it worth it.

I had forgotten my makeup bag at the room. The next day I went and asked for it, they told me they didn’t found it. Im quite concerned, as the bag is of considerable value and I am certain it was inside the room before I left. I would kindly request that you please check again with the housekeeping staff who cleaned my room, as well as any areas where the item might have been placed when the room was serviced or lost & found items collected.

Noise in the room that would not stop. Could not sleep. Ringing noise

Room clearness

The rooms are terribly overpriced for the amenities provided. We have visited many casinos and this by far is the worse that we’ve ever stayed. The cleaning staff, bell staff and valet were the best of our stay.

Welcoming staff clean room nice pool

Room was great but needed to be cleaned

Staff was friendly and helpful. Allowed us early check in upon request so that we could make it to our VIP experience. Received an upgrade during our stay that was unbelievable. Will Stay There Again!!

Great fun place to stay for a weekend with family .

Modern, large room (junior suite) with excellent master bath.

Magnifique emplacement. Très beau resort

Everything ?

Great stay, beautiful room!

Beautiful clean but u need to offer free coffee

From the time we entered the 1st floor from the parking garage, the stench of stale cigar smoke was almost unbearable. Check-in was busy. The room was nice, but very dated, our room on the 10th floor overlooked the roof of the casino. There was a $45 per night resort fee. We did not swim, but the pool areas seemed very nice. Apart from the casino, there are restaurants and shops, all I found were very pricy, I guess the cater mostly to the high rollers. Our dinner was pleasant. We attended the Peter Frampton concert and the hall was very spacious and comfortable, we chose the sofa seats, each section has a waiter, but unfortunately, the waiter was slow and never around. Over all I can say it was ok, but not fantastic. I guess the guitar hotel could be nicer, but at a premium price per room.

Great property.

clean room

Clean rooms! Curteous staff! Great pools & amenities!

Great

We stayed in this hotel due to John Legend's concert and the fact the property was pet friendly. One thing I didn't like was that the rooms were not very well cleaned. Specially the bathrooms, when we arrived the bathroom floor was dirty and next morning we informed the cleaning staff so they could cleaned it while we were out of the room and they never went to clean it. For this reason I give the overall experience 3 stars. Other than that, we liked that there was plenty of food options. I wish the healthy food place was opened extended hours, but that wasn't the case. I give it 3 stars, it is convenient and has plenty of restaurants, stores,and nice pools.

Everything was fabulous we loved our 24 hours there! Staff were so helpful from the minute we arrived! Fabulous room and every element we experienced was perfect

The hallway walking to the room absolutely stinks of animal urine, to the point it takes your breath away. The doors are all scratched and the hotel is outdated. The rooms are not welcoming with a small bathroom and old fashioned designed room divider. The rooms do not feel clean and filthy windows. I do not recommend this hotel.

The people that worked at the actual hotel were great and the concert venue is great.

Staff was very helpful and attentive to hear our requests, inquiry or just answering our questions.

Liked it

The parking area was great. The room was very clean and the bed was super comfortable.The staff was lovely and of course I totally enjoyed the casino.

Had a great time!

The hotel staff was amazing!! I really enjoyed the spa and the hotel staff was very friendly helpful and courteous!!

This was my first time staying at the hard rock hotel. When we first checked in the lady gave us our hotel cards and gave us vague instructions on how to get to the room. We had to ask someone else where to go. Upon entering the room, the room smelled like cigarettes and the dresser was badly chipped. When you take a shower, the drain doesn’t work properly so water was just rising up my legs as I was taking a shower. The towel rack fell off when just trying to dry my hands. Finally, we could hear the hotel guests in the room next door at 6 am.

Great property!!! I would recommend staying there! Great experience!!!

Always a 10

Friendly and fun hotel. Great especially if you are seeing a concert there. Lots of food options that probably could have stayed open a little later. Great stay

The staff and concierge were attentive and friendly. The room was impeccable. The facilities and amenities were as described.

The hotel was nice. The rooms were clean and the beds were comfortable. Our view was terrible however. We really enjoyed dinner there at the hotel - many restaurants to choose from. But you need to make a reservation in advance. The atmosphere of the casino was great. - but smokey. We enjoyed the overall stay. The cost for the standard 2 queen bed room with terrible view was very overpriced. ($1,500 per night with fees) So I wanted to take advantage of the pool and casino on Sunday morning (Check out day). Well, the pool didn't open until 10am and the casino had very limited (20%) tables open - all filled. So overall, I had fun but the stay did not justify the price.

Clean environment welcoming staff.

If you're going to use the facilities. Beware. They close early for no reason wherever they feel it's not busy enough. Weather was fine. Kicked us out of hot tub at 615PM even though the hot tub sign says open till 745. Guy said i just work here

If you guys give me a good deal, I will stay again. It’s a real nice place to stay in Spain. Couple days vacation there.

Safe , Clean, and comfortable.

Amazing

Upgrade to the Guitar hotel was affordable. Secure property. The room was spacious with a beautiful view of the pool .

Yes. Good all around.

Very nice property

The property was nice and safe and the staff was nice and friendly

The prices were very reasonable with a drink at the Casino bar $10. Amazing.

We stayed there because we were seeing a concert there. I had forgotten the casino was the whole lobby and that smoking was allowed. That very much ruined the enytie experience.

Friendly staff

I love this hotel, friendly staff, food amazing, everything clean and comfortable at room and the pool

Great hotel

Great experience! Clean room, beautiful pool. Easy access to the concert venue. Cage the elephant concert was amazing!

Pet friendly

everything!

Overall it was fine the main issue is the a/c was not cooling down the room we stayed in. Turning on/off the thermostat did not help adjust the temperature. It would say what temperature you set it but it shows the actual temperature and it would not get cooler. We all slept without any covers on, it was that unpleasant. You’d think for the costs you’d get a functional a/c unit for your room but it’s just a vent on the wall to cool the room.

I was very disappointed because the pool in the tower I was in was unfit for use. We went to another pool, it was crowded and I could barely walk. I should have my money back. We paid an absurd amount to enjoy the day and we couldn't

Staff made stay difficult!

They need to do a better job explaining where your room is. The floor/room numbers are confusing

Great place to relax and play games. And the best restaurants.

Everything was clean, the staff were all super polite and very helpful. We enjoyed our room, the live show, the eateries, the casino and especially the pool areas. Thank you Hollywood Hard Rock Hotel and Casino!!

Excellent celebration site for any occasion

Very nice facility. Vega’s style casino.

Lotsa action and good. Easy Uber to beach. Pool very crowded.

I love it it was so great

I love the eatery the casino and the pools.

Food options were outstanding. Poolside food and service was exceptionally good. Music was a bit loud in the steakhouse. Despite receiving an email that we could checkin online, and spent considerable time creating and account to do so, we were told that option wasn't available since we booked via 3rd party. Desk clerk could not override this issue. Although our checkin information indicated our room would not be serviced during our two day stay, the attendant entered our room without notice at 4:30 in the afternoon, startling us considerably since we were trying to sleep after several hours by the pool and a long night out planned. Two pools are available, both very nice and impeccably clean. We chose the smaller pool, with a slide since it was closest. The pool was very cool and refreshing, quite a surprise for Miami in Aug. As noted the poolside service was amazingly good. I should warn you that the music at the pool was much too loud. The towel staff commented independently that the tech guys has it set way too loud. Thankfully the multiple waterfalls drowned out some of the volume. Overall a very nice stay, and we will return.

Always a joy to stay at the hardrock

This is a very large hotel, casino and entertainment facility. Very beautiful and grand. So much to see and take in. I had tickets for a concert at Hard Rock Live, which is a extremely nice music venue. Then spent the night at the Seminole Hotel. Everything is over the top expensive. And in my mind they go way over the price / value line. My room was okay but certainly no-where near a five star hotel. It was just blah. Certainly not worth the price I paid. I ate several meals at the Hard Rock Cafe. Nothing to write home about. Average at best but with Michelin Star prices. They have no problem attracting customers and thus they can command any price they want. Bottom line I would have to get a much better deal before I would stay again.

Felt safe at all times. Staff helpful and friendly. Clean.

Pool area very peaceful

Toilet in our room gurgled all night

Loved staying at the Hard Rock! So convenient for the cocnert!

This property is top notch. Everything is so convenient. Great options to eat. Entertainment at its finest. The beds and pillows are so comfortable.

The room was very nice, except no HBO or other movie channels. Must pay for On Demand. Casino is spacious and trendy. Excellent restaurants (we went to two). They could use more help to clean and straighten the slots. Same with waitresses - more help. The pool is outstanding.

Love it

Great place to stay with kids

In the good side the room service was excellent, every meal was perfectly delivered. On the dark side, the smell of cigarettes everywhere was quite disgusting. The front desj id just next to a bar, quite difficult to check in properly.

A great experience in all. Recommend for a good relaxing time

Gambling great

We were there for Shania Twain concert. It was excellent. Tried most of the restaurants all were very good. We will be back again

Rooms very clean .. The staff thru out the whole hotel is very accommodating & always smiling .. especially at the guitar pool , they work hard in that hot sun !!

no friendly hotel at the check in desk, food was fab at all restaurants

Good

We absolutely loved our stay here! Already planning to come back… it’s pure luxury and convenient to all main areas a traveler would want to indulge in

Clean and smells so good inside. Food is reasonable price Staff very helpful and friendly

No response from front desk Poor facilities Ask for towels for 5 times over 10 hours, never came.

Na

We came for our anniversary. The convenience of the food court and nice restaurants for dinner made our stay convenient and comfortable. Having a drink by the pool helped complete our relaxation. We will be back!

From the staff through the facilities, this hotel is top tier! A true experience

We waited 40 minutes past our scheduled check-in time. The check-in staff was not helpful and couldn't care less. The cigarette smoke in the casino is overwhelming and the stink of cigarettes permeates the entire hotel including our room. I had another stay scheduled that I ended up canceling and checked out a day early during this stay. I won't be back for future stays. On a positive note, the concert venue is terrific and the Darius Rucker show was great.

We stayed here overnight after seeing Darius Rucker. We had a blast. Great restaurants and shops and the casino is like being in Vegas. We will be back, often!

excellent staff is the difference maker absolutely tier one hospitality

Would not let us check in early.

All staff was rude we came into contact with and didn’t seem like they wanted to be at work. Coming back late at night from a concert valet was a mess and told us valet was full when we had already paid for the day. I’ve never been to a resort where i felt so unwelcomed.

What a great place and time we had.

Room they put us ina room, lampshades with dusty, toilet seat was cracked, light in the entrance didn't work, AC wasn't working too good. I did get a room change so they made up for it.

The pool area was very relaxing and the staff was every attentive. There was soft music playing in the background and it was family frendly. I did see a couple of families out on the pool. It also has different destiate areas as well as thew cabanas so the space did not feel crowded. I would deflenely return and recommand it to others for both a stay or just a pool pass for the da

Wonderful hotel and staff

The room smelled heavily like marijuana, to the point that it was impossible to sleep. For a so-called luxury hotel, there was no soap, no shampoo, no conditioner, not even a single bottle of water in the room. Completely unacceptable. This experience was far below the standard I expected. I would never return, and I strongly advise others to think twice before booking here. Overpriced, poorly managed, and definitely not worth it.

Clean

Accommodations are excellent

Excellent place, highly recommended

Had a great time!

We enjoyed our stay beautifully resort Highly recommend

When we arrive at the hotel, well after 4 pm, our room is not ready. They have to switch us from two queen beds, to 1 king bed. That is 4 adults in one bed. The front desk said they can send a roll out bed to the room and it will arrive in 45 minutes. At 9:45pm I realized they still never brought the bed from earlier. I called and was told there was no request, but they could make one now. They said it would be 15-30 minutes. After 30 minutes, still no bed. We finally received the bed around 10:45. We were exhausted. One member of our party and to sleep in another friend’s room because we only had 2 beds. Then when we checked out, they charged us for the bed!!

Room was dirty, staff wasn’t particularly helpful. Polite but check in was disorganized

Had a great time, didn’t really sleep if you get my meaning, just enjoyed the amenities and the rooms were great for hanging out lol

Nice hotel - a bit expensive.

Exelente

great

This is a great resort with lots of other great things to enjoy besides the casino! The Hard Rock Live is bigger than I thought and it’s very well run:) We enjoyed it.

We loved out stay ! We came for birthday celebration and we were not disappointed. Unfortunately the weather was not good and we couldn’t use the pool but other than that everything was excellent!

Very nice place but the smoke in the casino is awful and later at night the worst

Absolutely perfect would stay here again!!!!

Great vacation

Love it every time!!!

The rooms are clearly outdated in the service does leave something to be desired.

Awesome customer service

Overall decent experience except for a couple issues. Our biggest issue was the smoking. People were smoking everywhere, prob 40% of the people at any given time. Even checking out at the valet we had to stand around a dozen people smoking cigarettes for 20 mins waiting for our car.

Everything was perfect

Pool area was great

Nice well appointed property, pool areas are awesome, bars and restaurants are also great.

Great value

We went there for a show at Hard Rock Live and decided to stay in the hotel. The food was really good and spent a day at the pool, which was a lot of fun.

I loved the pools, nice restaurants and relaxing rooms.

great

For the price we paid for our room, it was old looking, lacking amenities like micro wave, balcony was so tiny could not even put a chair on it. Terrible views of trees that were in need of trimming. Would not stay again.

When we booked, we booked a non smoking room. When we checked back into our room after our concert, it smelled of smoke and weed. I notified the front desk and they told me that I booked a smoking room. I looked at my reservation and it clearly stated that it was a non smoking room. They were not able to accommodate us with a new room. So we had to stay in the smoke filled room which caused me to not have a good night’s sleep.

We loved our stay. However, we were extremely upset to learn that the pool nearest to our Hard Rock Seminole Hotel was closed. This made it extremely difficult to secure any spot around the other pool(s). Unless you arrived right at opening, you had ZERO chance of getting a chaise lounge. To further compound the issue, there were hordes of empty lounges with “RESERVED” signs on them near the unreserved cabanas. It is extremely upsetting that guests are made to pay daily resort fees for services that simply were not available. Additionally, this is the HARD ROCK Hotel. Why in the world are you not playing rock music in common areas? For three days, we heard only Latin-inspired pop music around the pool. Very disappointing, indeed!

The staff was awesome

Nice

It was a neat hotel. The casino is huge and fun lots of restaurants.

The check in, bag holding, tower entry, pool bar staff were AWESOME!!!@ The staium was BEAUTIFUL and staff there was GREAT and very organized.

This is a “10-star” property! I was only there for one night because of a scheduled cruise, but would love to have been there longer. The service was excellent, the staff was professional and friendly and the food was good. I can’t say enough about my positive experience. I highly recommend this hotel.

The price is not worth it

Pool out on Tower side.

The bedroom we had was spacious comfortable and well maintained Many high end gift shops and beautiful ambiance in the guitar area nice ambiance in original area but more rustic Service at check in was not what it should be in a high end hotel ..... Many service people r not well trained and did not appear to go out of the way to meet your needs .....Bellhop service is difficult to get and most people r handling their own luggage themselves because no one is around ... Concierge service had very young inexperienced employees that have very little knowledge of 4 to 5 star service In all fairness Council Oak restaurant had exemplary service from our waiters Casino smells Smokey and food court inside has food that is mediocre If you r looking to stay at a beautiful property with nice restaurants and high end shops u will be happy but if you are expecting 5 star service anywhere for the price you are paying you will be sadly disappointed as this place is in desperate need of new management

The ventilation in the Hotel needs updating. You can smell smoke wherever you go instead of the signature scents Hotels have. I live in Las Vegas and the casinos here have great ventilation you don’t smell it as much as you do at the Hardrock. Dining options are not good at all! Let’s start with a nice breakfast and coffee. Limited areas that have coffe causing long lines no area where you can get a nice breakfast. Food court has terrible food options. I had to leave the Hotel for coffee and dining.

Everything easy accessible.

Very clean and good service beautiful area

Great stay

Hard to find yr elevators to the room even if asked for assistance. Food mediocre but high priced. Waited considerable time for our luggage to get to the room.

Good

Everything

The room was very nice and we enjoyed our stay very much, and we will enjoy coming back Thank you

Casino was very fun. Pool was freezing

Fun and pretty property

The best

No me gustó mucho este hotel

loved the venue for concerts

The checkout via the ap did not work. I felt that getting around the place was difficult as the signs are not clear. We ended up parking in a garage that was a long walk from Checkin and then another long walk to the elevator. I had forgotten that there is smoking on the casino floor which is a major disappointment. Would not return for these overpriced rooms and additional resort fees.

Great staff

wonderful!

Check in was easy and friendly.

Rude workers.

This is a lovely property and although a bit pricey, it’s worth it.Ambience and food and pools are over the top. Only complaint was that the pool chairs were ‘filled’ as the staff wasn’t mindful when guests left and still had their towels on the chairs. I think they should have guests return towels and get checked off so that vacant chairs are available.

Nice

smells cigarette everywhere. pool closes most of the days. waste of money

Great stay overall, but they ve put us to a north tower, with 2 little kids going through all gambling smoking area, and staying on a smoking floor was not enjoyable. Pool is great , but all sinners taken, clearly not enough for all guests. But the dining scene is excellent and overall we had a good time.

Our room was nasty and they moved up to another room - unfortunately this took time away from us celebrating and our steak leftovers we placed in the fridge for later from The Oaks were ruined because the fridge didn’t work right - not exactly how we wanted to spend our anniversary and a lot of money just pissed away with no good memories to share 😩

We waited over an hour and a half for the hotel to find our reservation. We were charged the Expedia rate then told the reservation wasn’t valid and asked to pay almost triple the rate for a below standard room.

Fun time.

Was not aware until check in the pool by the Hard Rock Hotel was closed during our week day stay. Only open on weekends.

Lots of $$$ for a room especially since you are also gambling and losing most likely. Not impressed with the payouts. Small pots. Tampa Hard Rock the best but a lot further.

Lovely hotel

We enjoyed everything about the Seminole Hard Rock Hotel, other than when the reservation was made it was to be in the Guitar Hotel and it was not when we arrived. Loved the entire property other than that. Food at the food court was very good.

Great

New and clean

Location atmosphere

The property is amazing. The staff is ok. Something that extremely disappointed me was that I got served raw raw raw General Tso’ Chicken in their luxury Asian restaurant. I'll be thinking twice before going back.

Fantastic hotel, great vibe, brilliant facilities, friendly staff, beautiful pool area and stunning light show.

Beautiful pools

Staff at desk was awesome.

We went for our anniversary and really didn’t except the lack of service that was provided by their staff, wouldn’t recommend

It’s waste your time and money! You can find better places especially in that price range!

Beautiful property, just make sure you stay at the guitar, I made the mistake of not paying attention and booked the hard rock, which is an outdated building behind the guitar that’s new and fresh.

The place was beautiful. However, you'd think the music would represent the historical value of the memorbilia that is on display in the facility. But all that was heard was garbage pop music.

We enjoyed ourselves and had an affordable vacation. The eateries close a bit early, however, and you have to walk quite a ways to get anywhere, but it's a casino floor so I get it. The restrooms were C , usually in need of service.

Nice but too expensive for what it was

Overall it was an average stay. The cleaning staff did not replenish used towels or soaps or tissues as needed. We wound up using the same towels for the entire stay. I understand we are at a casino but even on the 10th floor there was an excessive amount of noise from the other guests. Since there are so few options in Hollywood FL there are too few parking spaces for hotel guests and casino patrons. We thought that it would have been better if there was a designated parkade for the hotel guests only.

We stayed in the original hard rock casino building, but the description of the room said it was renovated with new furnishings. This was not the case the room was old and dated, and the furniture was rundown and not nice. The view was also described as breathtaking city line, and it was of a parking lot and air conditioning equipment. We stayed in a junior suite which was small and they charged us almost 1500 a night which is laughable for this room

Great property , really felt like we were in Las Vegas :)

the gitar hotel

No pop machines on each floor. From Ohio coffee, pop, and water free in all casinos.

If you dont like the smell of cigarettes, the casino is not a good place for you, its smell disgusting in the area and the little area for non smoking people is too Small for the people who wants to go in this area. The council and oak restaurant was delicious and we had great services.

I booked a double deluxe accessible room for 3 adults, I’m handicap and when I got there they said my reservation was for a room with a king size bed. Where is the third adult supposed to sleep? They brought me a cot and said they would try to find a room with 2 queen size bed the next day. At 8AM they started making construction noise due to renovations on the rooms next door which we could not rest after a long night. They moved me to a an accessible room the next day but it was very small for my accessibility since I move by wheelchair. I also had another reservation for my daughter and her partner and the AC was not functioning the room was very hot they had to be also moved to another room the next day. The phone in my room didn’t work couldn’t reach the front desk, it was very inconvenient for us. For the money we paid it was not worth it, horrible service but beautiful place.

Love the hard rock

Front desk personnel were a little difficult to understand, language barrier.

I imagine it would have been the perfect birthday celebration if only restaurants, coffee/breakfast stations and the MAIN POOL were open. It was our first time visiting and we were really looking forward to it. If we had been told when booking the room that the restaurants and main pool would be closed, we would have chosen another date to visit.

.

I liked the security and cleanliness.

Todo estuvo muy bonito, excepto la musica del Show de luces en la Guitarra, Hard Rock Café simboliza musica metalera ROCK, y el DJ puso una musica de regieton y pop que para nada iban al ritmo de las luces, me hubiera gustado escuchar a Bon Jovi, Metallica eyc etc etc en el Show de luces.

Luxury king room was very spacious and clean. Unfortunately, the Towers portion had their pool closed. You had to walk through the smoky casino a very long way to go to the resort pool at the Guitar hotel. Coffee shop and breakfast/lunch restaurant at the base of the hotel were also closed. Food court was open and today waited 15 minutes to get a coffee and muffin because computer was down. I was surprised there were no holiday decorations at the tower hotel, only at the Guitar lobby.

Very nice property will stay again if the cost is available

Never coming back.

From the first encounter to the last was mis information and lacking customer service

Bathtub very slippery. Did not supply enough soap. Tissue stuffed in hole in door. Room service was excellent. Short time and delicious.

Business meeting destination. Great choice of onsite restaurants to entertain customers

Great

Overall stay was quite good. The only problem I really had was the resort fee. Getting charged 2 days for a resort fee. The pool was only open till 6:00 and you check in at 4:00. Then you check out on your last day by 11:00 and the pool didn't open till 10:00. So where is the 2 days of resort fee?We only enjoyed the pool one day.

Fine

Very Good

free parking

El servicio al cliente es super pobre

Map for the property is dismal! It’s all about the vendors! Which doesn’t mean a dang thing if you can’t figure out where you are. Label your hotels, all parking decks, north south East and west at a minimum!

Was a wedding band out side our door. No one notified us. We had puppies and this was a horrible experience for our first time here at this hotel. Do not stay!

Great Place Fun Times

Really top notch property.

Went here for a great concert, but other than that and gambling, there was not much to do. Some of the restaurants were closed on weeknights and there was no entertainment. Facility clean, and well maintained and there were plenty of casual fare eateries.

When we entered the room, expecting something spectacular, we weren’t impressed. TV was hanging off the wall….had to have someone come in to repair it, view was horrible over service tops of buildings, bathroom shower leaked into rest of bathroom and had MOLD in shower! Soaps and other toiletries were barely enough for one person! Needi go on….extremely disappointed!

Awesome hotel!

Great place

Fantastic casino and right at hard rock live

I will suggest improving quality of breakfast options adding some healthy choices.

We decided to stay the night as we had a concert at the Hard Rock Live and we just didn’t want to deal with the hassle of leaving the venue and then wasting a significant amount of time getting the car out of the garage. The concert was great but the room we were given for that night was so so, I can only assume a previous guest had left a pair of underwear drying up on the shower curtain rail which the room cleaning crew had not thrown away but the worst part was that the bed we originally were going to use the mattress was severely worn out on one side (my side) and it felt like I would roll off the bed, fortunately there was an extra bed where the mattress was a little better very

Great location-rooms were very clean, food service was on point.