Americas Best Value Inn & Suites Houston at Hwy 6 & Westpark

the bathroom door was broken and did not close completely. There was major construction happening in the parking area very early in the morning during both days of our stay.

Advertised super low price. The hotel advertised a super low price. I reserved the room. Later I tried to check into the hotel and the person working informed me that my room reservation had been canceled and if I wanted to stay there then I would have to pay full price. I left

The big red eyed flies that stick to death.

Absolutely the worst hotel i have been in The Atmosphere is really bad, so be ready to get sick!!

Over charge

Not much to do in the area

The property needs a big renovation not a good smell.

I went there with my family; we had booked three rooms with breakfast included, but upon arrival, there was no breakfast. When I tried to complain, the receptionist was quite understanding. Two minutes later, another young man who spoke good English came out and started insulting us, calling us names and telling us we didn't deserve to be at the hotel because we were Black. He was very serious; he told us to go to hell. I was traumatized. I cried a lot after that. I didn't have any money left to go to another hotel. I was very scared during my stay. I wouldn't recommend this place to anyone.

I didn’t like anything about the property It’s was not cleaned it was no iron in the room there was not remote in the room.

Great parking It’s no breakfast and the price includes breakfast

The bed and pillows was so comfortable the shower was amazing and the way it looked was so beautiful

The color scheme if I had to find something Unsafe, drug deals outside, ac didn’t work, sex workers.

Stays on the sheets, filthy floor, and a stench in the room. I couldn’t get a refund even when I was there only for two hours as it was just a terrible state of the rooms

Covers and neighborhood

Friendly staff Location so close to where I wanted to visit. The room had a heavy smell of cleaning fluid for the first day. Breakfast is no longer available and they only sent a notification after I had booked the place. They should have provided more correct info in their listing.

There was no room number outside the door. The shower head was broken where you had to hold it to take a shower. There was roaches in the restroom and closet. The hair dryer didn't work there was wires exposed.

It was freezing in the room. No one came to check why the heater wasn’t working. The owner was rude and unprofessional.

Everything was disgusting, from the floor (blood on the floor)to the the carton, sheet, kitchen (a dozen of small fly on the sink), used toothbrush on the floor next to the door, long black hair on the sheets... The nastiest place I've ever been.

Nice

Everything was good

The room was ok.

A little bit

The room did not have hot water.

All of the above

I will never go here again I paid to extend my room on Expedia and they made us checkout because we wouldn’t extend with them for $40 more then what Expedia charge. So the we had to get out with our 2 month old and 1 yrs old and stand in the cold from 11-3pm and then we went back to check in they said $100 deposit but in cash I to walk to the atm and get the $100 then she said it was $135.00 now because we checkout late. Which we extended so it shouldn’t been a late fee. But I paid it cause my kids were freezing.They customers service is garbage. They are owned by foreigners.

It was ok

No policy match with online terms conditions I reach 30 minutes before check in and they as 35$ extra cash for check in Also they forced me give cash 100$ for deposit no card accepted for that it’s most worst hotel ever 😡😡😡😡😡 I am planning to not booked the hotel further with Expedia. Because last time also I face bad experience with Ramada

I was told they would not honor the price I booked online and to get a refund.

Excellent

Room smell,there was too in the and bed linens and blanket are so old full of stains.

Nice location, friendly staff No coffee maker in the room. Walls in the room need to be wiped down. It looked like the last guest opened a shaken soda near 2 of them. Only 3 pillows on a king sized bed.

We did not stay. There were not bedsode lamps or clock radio. We werd sold a room with jetted tub but there was no tub. They didn't know about hotels.com reservation and blamed all confusion on them.

M

The room was very smokey and dusty and bugs on the bed. I stayed a max of 10 minutes before checking out

The employee was very rude didn’t want to give me what I paid for very unprofessional

Loved it

👎

My room had a cigar on the floor and an open soda in the refrigerator. The toilet wasn't flushing and the remote control wasn't working for the TV. The toilet was dirty.Roaches is bad also. I don't think I will be coming back.

Dirty rooms, smelly

Room could have been better cleaned

I stayed one night, and the next morning the hotel owner tried to forcefully kick me out, claiming I hadn’t paid for a second night — which I had. I explained the situation and showed proof, but they still refused to let me stay or give me any kind of refund. I was left with no choice but to leave early and deal with the mess myself. I’ve filed a complaint with Hotels.com and my credit card company, and I’m still waiting to hear back. This experience was stressful, unprofessional, and completely unacceptable. Do not book here.

Great stay

Sketchy af, but no deposit required & close by the airport if you don’t wanna sleep in there .. enjoy

The staff is friendly and very accomodating. However, there was no breakfast available as mention on expedia and there is some strong smell in the room even though its a non smoking room. The property is under renovation or has been recently renovated and we experienced some minor issues.

Everything was good

The tv was broken and they never fixed it

Not serve break

Its laid back

I did not like that the heater didn't work, and it was cold last night. The night staff gave us extra blankets and no microwave in the room, but he gave us a rusty one I told the manager, and he said they he should have moved us to another room and given us a new microwave . The manager gave me a great discount card for the next visit, and the manager apologized There things in the room needed to be fixed and thr the couch was dirty and should be replaced.

I booked 4 days booking with them but they denied to give me breakfast which they committed on Expedia site while booking!

Greatttt

Absolutely nothing. The host doesn’t recognize “reservations”. According to the lady I spoke with its first come first serve and I made reservation with “booking.com” and not with their hotel. Also stated a FAR higher rate than what booking provided when I tried to get a room directly through them. Thieves and absolutely trash customer service.

Super nice maids. Sunny , older gentleman was very helpful and so was the young man! No breakfast and tv didn’t work but one of the workers helped . Other was not very helpful at all . Wouldn’t switch us rooms event though we asked for full amenities and once room wasn’t cleaned properly.

Charging a “weekend fee” 95$ for a room that doesn’t have a working tv or ac. Either or. Fridge was missing. Doesn’t even have breakfast. False advertising!

There was mildew all over the bathroom walls, and when you are even trying to check in, nobody is there to assist you. No breakfast as mentioned in their reservation. It's a scam period.

Front desk manager are very nice .

many cockroach in the room. no breakfast at all, bad air-conditional machine

Highly recommend this place

Its just fine for a short stay

There was roaches everywhere.

When I get to the hotel and check in, I show her my confirmation email the receptionist told me that Hotels.com is a scam and she has no reservations for me and no room available. She told me that I have to book at least one or two months in advance in order to get a room. Hotels.com please respond to this.

No electricity yet still showing that they were open online and took money. Got to the hotel and she could not refund my money because they were completely out of power. Terrible experience.

I didn’t get a chance to stay due to the room I had for reservations had a broken a/c unit they wanted to charge me the difference for another room I said no because why should I pay the difference due to a broken appliance that I’m not responsible for I left for another hotel down the street I felt as if they were trying to get over on me.

This is a terrible hotel and staff. I was given a room and ten minutes after settling in was told to move to another room. The next room did not have a bedspread, a cable box, the door wouldn't open with the key card, and had burns and stains in the curtains. The staff was rude and unconcerned when I brought this to their attention. They told me to leave and call expedia to get a refund. Don't stay here!

This was the worst hotel i have stayed in! As soon as we got checked my wife checked the beds as she always does there was hair stain sheets holes in the bedding the floor was dirty and covered with dust. I went downstairs and asked for fresh sheets and the gave me "clean" sheets turns out the cleaned sheets had a stain on them the next morning my wife took a shower and she wanted to use the hair dryer and the hair dryer does not work i would not recommend this hotel to anyone

Enjoyed my stay.

Mostly welcoming,but,I couldn't log into the wifi.

I couldn’t get checked in I tried calling the front desk to charge my reservation location and the desk manager was unavailable and still is at the time of this review. Last night I stayed in a Walmart parking lot because I’m going to need to be at my oncologist appointment today. I can not afford another booking while I wait for the money to be returned to my account and due to the front desk personal not being able to cancel or change my reservation I have to go see my dr at the cancer clinic smelling like I slept in the car which I did. So yeah I’m just not very happy or impressed with Expedia or the hotel.

I needed time to myself and overslept from much needed rest.

Love it

Very bad

Well to start to noisy it's well lite at night. To many roaches especially at night here we are relaxing on the bed when I see a roach crawling across the bed then the couple upstairs have 3 kids all you can here is hard thumping on the floor throughout the day we had to tell front desk twice to have them sit their kids down at least 30 minutes they were going nonstop you would think parents would be respectful and think outside the box about the neighbors top and bottom I would recommend if you got kids get bottom floor to avoid a loud stay for those trying to rest

I really enjoy staying at this facility. The customer service is great. Sony was great to us. God bless him.

unfortunate to see how unprofessional both expedia and America’s best value in have become! Not going to be a member anymore!

The office management harassed me from the first night to almost last about payment from Expedia. Told me to get my things and get off property even after showing them confirmation and inteniary number. The only was suitable last day after receiving payment.

The attendant was rude and state that Expedia is responsible foyr our refund. There was no one room with two quuen size bed with smoking. My family was tired and disappointed with the treatment of this situation. We had to submit another reservation and pay again.

The check-in was a bit of a mess and they ended up charging 2 dollars more than what was the rate when I booked the room. No big deal, but shows disrespect. The room was ok and bed was good. There was no breakfast available, as advertised when I made the reservation, due to the covid outbreak, which was a lame excuse - it might have worked two years ago, but not any more. All other hotels are serving breakfast!

Excellent Staff very Friendly and Professional.

It was a OKAY stay it’s clean for the most part , really upset me with the construction. Office people are sort of rude but there’s a man who runs the property that is really nice and he normally will handle a issue . I’ve stayed multiple times. Great price, Clean , could have been more quiet and had a friendlier staff and that’s all .

The 1st Room I checked into the TV was it clearly didn't work. Half the screen was black. I to the front desk asking for a different room, there was a different employee who didn't wanna open the glass partition bc I was having a hard time understanding her. I explained to her the situation regarding the TV and her reply was "Well did you get the room dirty?" I explained to her, again I had literally just checked in. She asked me for my key back , I told her that my luggae was still in the room which was on the 2nd floor snd no elvevator. The 2nd room did not have an iron, ironing board or a phone. vending machine took my monrry but didn't work. The employee said the problem was I used coins then told me that she had nothing to do with the vending machines and couldn't help me and there is no refunds. The next morning at 11 o'clock the 2nd female was knocking on my door I opened she said, are you ready to go. I know the check out time is I don't need you at my door at exactly 11 o'clock when there is no cleaning person even readily available to clean my room. Don't waste your time or money.

Loved just bout everything except the shower water wouldn’t get hot just warm and water was coming from around the toilet don’t know why

You get what you pay for. It was clean and easy to get to

I loved the shower equipment. It had a open/close glass door in the shower. There were multiple jet streams. It was the most wonderful thing of the entire hotel. Had it not been for that, I probably would have rated it below meeting expectations.

courtesy of the staff

The location and too many homeless people or just people walking around.

There was nothing I liked about this nasty hotel I had random men knocking on the door there was gunshots fired and the staff was very rude

They try to make people avoid paying with Hotels.com or any discounted app so if you stay here your 1st nights okay but if you want to extend your stay like we did then they will make you check out the room at 11AM take all your items and come back at 3PM We had no car in live in Houston,Texas where it was a 108* degrees that day.

The refrigerator machine was making loud and noisy especially at night. It made my mom and I had a hard time to sleep.

Booked reservation when I got there they said they couldn’t find it! Got in the room and the outside of the property had me fool! The ac was leaking! The room had mold in it! Overall I would never rent from this property again! Even if they give it to me free of charge! I wish I could’ve gotten my money back because it wasn’t worth the stay at all!

Our bathroom door was broken, holes in the comforter, and the ceiling was peeling in the bathroom.

Close to work and food. Clean and friendly desk help. Cleaning crew very effecient

There was no stay because my room was given away. Beware, your booking may not be safe with this place and you end up stuck out, looking for another place to stay.

Awesome and Fantabulous from the previous hotel we were in 3 days prior which we came for a funeral. I felt that this place was AMAZING👏👏😁😁

Location was good as it allows for easy access to a lot in West Houston. Was a bit loud. Several arguments occurring on the same floor. Doors are really loud when opening and closing. Door lock didn't really work but for the price and needing something in a hurry it was ok.

Not enough shampoo and soap for all guests, broken hair dryer, no hangers, bed sheet not clean

My stay was ok. Several phone calls were put through to my room after I explained who I was. Also, my reservation was for a king size. Didn't have it when I arrived.

My stay was lovely no complaints at all , staff was amazing , very clean i loved It !!

Lovely

I came here hoping to relax and get paperwork done what a joke. I hurd people arguing kids getting beat with belts. I not only had blood on my sheets but stains and burn holes in them as well. They smelled like someone elses recycled sheets sure didnt smell clean and fresh.

My room looked nice when i actually tried to relax their was burn wholes in sheets blood on pillow case and sheets smelled like dirty feet. The hot water didnt work and the big shower head is crazy to have you cant adjust it or move it so water dont get on floor. Then they let anyone stay here the family down from my room beat their kids daily and the fighting is crazy. Not to mention i was given 1 towel and the toilet paper almost gone on back of toilet with no extra roll or toilet paper holder but hey at least you get free toothbrush n floss