DoubleTree by Hilton Hotel Houston - Greenway Plaza

Staff was nice Booking was double booked by accident twice and hotel never refunded me and I contacted for a refund over a week prior to stay.

The room was fine and the bed was very comfortable. The cleanliness was ok, and we even received a small complimentary bottle of water in the room, although it was a double occupancy. The view was great and the location was excellent for our needs. I expected the hotel to be much more modern than it actually was. For example, the bathroom had a small bathtub instead of a shower cabin. I haven't seen such tubs in European hotels for a long time. I noticed that the American hotels we stayed in had an old, dated vibe, which was more or less prominent. The bathroom faucet was leaking and the fan was poor, didn't seem to work very well. Another thing I noticed is that hotels in America do not have a minibar; there is a fridge, but it's empty. At the reception, the staff wasn't very knowledgeable. They charged us a deposit of over $300, yet they couldn't even tell us if there was an ATM in the area. One of the escalators was out of order and I expected to find a luggage scale at reception, but they didn't have one. The lobby area was poorly designed and felt bare. I think the hotel industry in America should really take lessons from Europe. They have fallen behind...

Bar/restaurant not open long enough

They overall stay was great the staff was very helpful and the place was clean. My only complaint would be travel to the parking deck it’s kind of aggravating. I stayed in room 521 and the shower head was a bit messed up but still worked just happens to leak a bit at the top. Loved staying at the double tree overall and had an amazing time on my Houston visit. Hope to come back and would definitely recommend to others and book again if needed.

The hotel is in a convenient location and I like the outdoor area. The elevator was older and took way long too move down, but was fine going up. The staff was the best...super helpful and very nice.

They have an honest staff …. I left a designer bag with 1,000 in it that was returned untouched five star ⭐️⭐️⭐️⭐️⭐️

Bad

Very good

Great stay love the room...

the front desk was great. beautiful property pool to be open

Disgusting rooms. Smelled liked mold and cigarettes either zero air conditioning prior to check in. We moved rooms several times and every room was gross.

Exceptional

Room was nice but seemed warm at times. And the pool was not operational when I went to use it. Overall it was a nice experience.

Clean-- helpful Staff -- easy in and out Food selection not great

Location It needed a little updating.

Friendly and help with staff.

There staff was not very helpful with my travel delays causing me to arrival late my room was giving away and no sympathy at all

The gentleman that checked me in at night was really a delight, so was the valet guy. I think the only issue I had was that I called for my car to be picked up from valet because I was walking out of my room, but they did not want to go get my car until they saw me in person which defeated the purpose of me calling and I was already needing to be somewhere at a certain time. It was also raining. I just wish that they would have gotten my car when I called so that it could be there when I arrived.

The rooms were clean and the views were nice

The floor smelled of cigarettes, hotel was very old looking.

everything was really excellent. Only bad note is the TV did not work properly.

Bathrooms are outdated

Bathrooms are outdated

One of the highest quality hotels I’ve ever stayed at.

Great staff!

Compared to the first hotel, Sonesta Essential Houston Hobby Airport that was closed for renovations way after I was booked and they sent us to the second one that wasn’t suitable. The stay at DoubleTree by Hilton Hotel Houston - Greenway Plaza was very suitable, warm, friendly and clean

Superb

Had to change rooms due to sink not draining.

very nice property, love the green space and food was excellent at the bar

Housekeeping never came despite us leaving the room at 7 AM, but then they showed up the next day around 8–9 AM, which felt inconsistent and inconvenient. Overall, the experience did not meet expectations, and I would not stay here again.

Very nice place. Great location relative to business area within less than 2 miles. Would definitely stay here again.

The hotel was very comfortable, and within walking distance of my business destination and a number of excellent restaurants.

Exceptional

If you are new to the area parking garage will be kind of hard if you take a wrong turn. The room was clean and cold. Just one night staying there and the toilet chain had disconnected from the handle from inside and the shower handle came off as well lol 😂 but overall clean. Also the fridge was not on. Staff was very professional and chill.

Beautiful location and phenomenal Customer Service

Clean room. Quiet stay. Very courteous staff.

The Doubletree Greenway Plaza is not a new facility but it is updated and well maintained. The staff is friendly and professional. Two of the escalators to the parking structure were not working. Self parking can be challenging, so I would recommend valet.

No breakfasts

I experienced poor service and didn't met my expectation level

Great location, clean and nice property

Muy complicado el acceso al hotel y parqueo del vehículo

The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management.

I didn’t get to utilize the shuttle. It was either one driver working or it doesn’t run at certain times.

The room was fine, but dusty. Maybe just not used in a while. Overall my stay was great.

Poor

Nothing but the staff were very friendly and nice. Valet was top tier Too confusing to find even when using GPS. No microwave in the rooms. Iron didn’t work. Lil mildew around the tub. Sink had a slight crack in it

Nothing but the staff were very friendly and nice. Valet was top tier Too confusing to find even when using GPS. No microwave in the rooms. Iron didn’t work. Lil mildew around the tub. Sink had a slight crack in it

Great customer service when checking in and out of Hotel!

No comments

Hotel was very clean and comfortable. Only problem as no coffee, cream or sweetner in the room. Staff brought it to the room fairly quickly upon request.

Bad

Awakened to a comforter normally covered in a clean bedsheet that had excrement and other stains on it. It was truly disgusting. Just because you put a clean sheet on the comforter doesn't make it sanitary. Gross

The view of our room

It is next to an office complex and next to a highway. Not the best for food or shopping. But it was the nearest hotel to where I had to be daily Housekeeping staff were not on top of things. Used cups were not replenished and half used soaps were thrown out but no new soap given. Lotions and shampoo bottles were near empty

What you'd expect of a DoubleTree. Everything good, clean & comfortable, but a little warn and in need of a refresh in some areas.

Great staff. Wonderful stay.

Clean Room. Nice Staff.

Superb

Great, central location - easy valet parking - great city room views.

The staff at the front desk is friendly and professional and the warm cookies they offer are superb.

Very friendly and helpful staff, excellent location and amenities.

Breakfast was good. Valet service was expensive as was the parking. They were prompt. Room service never answered the phone both days Called about 730 pm You would think for 500 dollars a night they would service the room. Maid service never showed up

Breakfast was good. Valet service was expensive as was the parking. They were prompt. Room service never answered the phone both days Called about 730 pm You would think for 500 dollars a night they would service the room. Maid service never showed up

Clean and decent. Like any other double tree

Nice

Internet was horrible, breakfast was soso.

The room was clean, the location near Lakewood is why I stay here.

Breakfast buffet overpriced. Guests should not be charged gor parking

Everything was excellent

Update room

Clean, friendly

It was fine. Nothing special. Rooms are old and kind of gross and the parking garage is way too confusing. Staff is nice tho

Poor customer services ( need to train Front Desk staff)low amenities, and property is old and outdated. Next time I would reconsider staying at a different location.

Clean room

Parking garage

The front desk agents and the weekend manager were amazing.

Thank you!

Poor

Customer service was excellent! Our room carpet looked dirty, one of the table was broken. And the paying for parking was an un expected expense.

Customer service was excellent! Our room carpet looked dirty, one of the table was broken. And the paying for parking was an un expected expense.

Exceptional

Well, the service was little poor at the restaurant we pay for the buffet 😑

My family arrived Friday evening March 21 as my wife was approaching the lobby area to check in, she was wasn’t able to drive through do to a lot of bikers being in the area over populating the area with the bikes . We have a 2 year old they had loud music, people drinking in the front of the hotel. Loud bikes we weren’t able to sleep through . This situation was ongoing for the whole weekend . This situation was brought up to the proper management, no action was taking . Having no empathy for other stayers in the hotel. Valet parking was horrible and with me paying for 2 vehicles for 3 days. My wife’s vehicle and mine . I picked up my vehicle at 3am to drive to work. Valet assistance wasn’t in the area, the wait was for over 45 min. My drive to work is over 1 hr. When the valet attendant showed up he had a string odor of marihuana, of course this odor stayed in my vehicle for over 45 min. One night my wife’s vehicle Yukon 2026 was left on the side of the road not properly being parked in the correct area . Just a horrible experience overall in this hotel. Just pay up some more and go stay Royal Sonesta or any other hotel by galleria area or downtown.

a

Location was perfect. Some of the rooms were outdated but clean.

Suitable

This time the only electrical outlet on the nightstand didn’t work & the lamp where it was located had to be changed out. The accessible shower Is not user friendly & the hook to hang the hand held shower head was missing. In a previous stay the commode was the problem. The tech outlets are too far from the nightstand. The staff always responds quickly to problems but the fact there is always something is annoying.

The general manager checked us in and out! She was super nice! The hotel is nice, but the room was outdated and the self parking garage is scary!

Exceptional

We didn’t have breakfast or bar the room was clean and staff very nice

I did not eat breakfast here. I did order room service and the food was good.

For the money it was not even close to worth the money and $30 for parking and $18 for a breakfast not any better than a complimentary one not at all worth the high rates

Room was very clean and the valet were super nice!

Staff was gteat let us check in early and made the process easy.

My suitcase was soaked at the bottom due to a leak from the wall that wasn’t discovered until the next morning after attempting to get dressed. I was overly irritated because I was offered a free upgrade from the room I originally booked and the rooms were not up to par for the amount of money being charged; old bathrooms, insufficient lighting in them

Staff is unfriendly and unfair

They charged me for items that I did not consume.

The staff at check in was wonderful!

All the staff, except the front desk were very kind, professional, and didn’t mae me feel like I was bothering them. The breakfast staff and the Starbucks staff were excellent. The front desk staff, after I asked for a physical key, made me feel like I was asking for a whole new room, bothered and annoyed. There was a panel in my closet that was hanging down, so I could see the wires and cobwebs in the crawl space. A maintenance man came by, 30 minutes after I entered my room for the first time and said someone called for a light bulb to be changed. Traveling alone, I said I did not call. I eventually found the broken light bulb, but it wasn’t a light I needed, so I never called him back. I asked for a room on the app, they gave me a different room when I checked in. The drain in the shower didn’t, so I had a dirty tub after every shower. I feel did not feel like this was a Hilton hotel. It was 5 minutes away from the bus stop. A lot of food that is walking distance around.

Very friendly from the moment you arrived. Room was amazing, bed was comfortable definitely will be back

Uncourteous staff. They picked up a phone call and didn’t help us for a while when we were checking in. Other staffs didn’t help either. At the end they didn’t get us enough directions in this big hotel. But the valet guy was chill & helpful.

Staff The parking situation

Staff The parking situation

Room was clean but tub was old and stained , room was very small like a closet and my heat didn’t work all night

The Parking is out m

Worst experience of my life, vale lost my vehicle didn’t help me find it told me to call the police never even staying or recommending that place ever again

Exceptional

Customer service was amazing! Everyone was so kind from the Valet to the front desk. Outdated.

Customer service was amazing! Everyone was so kind from the Valet to the front desk. Outdated.

Room was downgraded to start off. Still charged the same amount. Room smelt like smoke, and felt very dated. It was convenient but wouldn't stay there again

Good

The room set back from the hallway kept the room nice and quiet. The parking situation needs some fixing though.

Superb

If you drive

Well run property. Parking garage is difficult to find, hard to navigate, and feels scary—all of that for $30 per night!

It was nivce

Great stay! Parking staff was excellent! Love the location and overall feel of the hotel!

Doubletree, location, staff and amenities were AMAZING

The staff wasn’t welcoming, seemed bothered when I asked questions. The shower curtain had stains and the bed sheets did as well

Be prepared/forced to pay for valet if you drive a truck or other tall vehicle. The parking at this location was a nightmare and is very limited. The property/garage was built 50 yrs ago and has not been updated. It will not accommodate certain vehicles.

Nothing is up to date and fridge didn’t even work in room. After letting them know they did nothing to fix the problem

Hotel was clean staff was incredibly nice and friendly no issues at all.

Location was excellent.

The staff was nice. The rooms did not have microwaves and the rooms need to be updated.

Breakfast was $18 per person and looked like a continental breakfast. We asked for robes, in person in the lobby, to be brought up and never arrived. The water in the shower smelled like the ocean in corpus. The check in staff was average. And I paid for Valet and all they did was park my car on arrival. I left 3 times during my stay and was given my key each time and I parked it myself. I was only “valet-ed” once.

Friendly staff at check in/out, valet was quick and polite, rooms are clean and spacious, HBO included. We were 12 minutes from NRG stadium.

The room was clean. The staff were very friendly. The lighting in the room was horrible. It always seemed dark even with the curtains open. Other than that, I would stay again.

Great stay. Great location. Would recommend brighter lighting in the room and a thermostat that has heat just not just air

Staff was friendly and gave me a new room right away. This was on a higher floor so I guess they assumed it would be better. Wrong. While it was up to their standards of clean, it was very worn down. Ceiling failing apart and water leaking every time the shower is on. Carpet stains galore, dirty lamp shades and the AC was so loud that it sounded like an unbalanced washing machine. I had to leave it off the entire 3 day stay. I will not stay here again and I do not recommend unless you don’t care about the things mentioned. I travel monthly domestic and/or internationally and this the first negative review that I’ve had to make in years. It was that bad.

My room vents were terrible; filled with dust and slightly broken. Bathroom tub/toilet area is small but it is a larger hotel location. I enjoyed all the staff very friendly and accommodating. Overall an okay stay it just need updating

The hotel needs a renovation

Very welcoming and cozy

old nit updated ac didn’t work we were freezing even after two attempts to fix property parking and location was horrible it was old not updated at all in rooms or bathrooms

No water! Had to check out and into a nearby hotel at 9 am and was late to my meeting. Building parking lot looks like a prison. The rooms and building is outdated. Not ever coming back and suggest you look elsewhere.

Do not stay here!! Paid $250 /night for 2 nights. Escalators were broke, water leakes, air condition out for a couple hours, lastly my truck got hit the cement cielings in the parking garage. Told me i was clear to go in and then hotel and valet denied responsiblitlity then they all said they woulld cover my valet so when i was checking out they said they couldnt cover both nights of valet only 1. I will never stay here again!!! Dont say i didnt warn you!!

Courteous and helpful staff, clean rooms, good location.

Clean room. Comfortable bed. All good

Walking distance to the church Tub wasn’t clean had a ring around it. Breakfast wasn’t included for the price breakfast should be included.

It was wonderful!

Great customer service and nice room.

Upon arriving early was told no rooms were available which was fine but I came back in the evening to find out that the computers were down so checking in was a nightmare. No towels in the room. Stayed two nights and only the A/C was working. No heat even when set to 80 degrees. Definitely won't return to this hotel.

Carpet need update

The room was very small not what they advertised it to be paid extra for a larger room and amenities was extremely disappointing

Room was not as it was in the picture. Old and ran down. Escalator was broken. Hallway had a funky smell almost like skunk.

Yes

The room was a king corner room and it was nice. The bed was comfortable, the view was nice, and it was clean. The only downside was that it was cold and the heater was not blowing warm air. A highlight was Carmen in the restaurant Stigs. Very pleasant young woman and great service. She made breakfast enjoyable with good conversation. Overall the stay was nice and will do again.

The staff is phenomenal. Room was very clean. I'd stay here again.

Staff was very helpful

Air conditioning was broken and there was a musky smell in the hotel.

This hotel is the best place we have ever stayed anywhere Recommend it to everyone ,staff, cleanliness, location all was fabulous. Thank you see you next time we go to Lakewood Church .

Hola, al parecer me cobraron de más en el hotel, tengo cobros que no corresponden a la tarifa total en la reservacion

Friendly staff, nice roomd

The location is great, though some of my friends had a hard time finding the garage entrance They were having some “glitch” in the system when we arrived where the cards would not open the doors. They had warned us that the key might not work and to use the phone by the elevator to call down but that phone was not working. So we had to go back down to the lobby. The up escalator from the parking garage level was not working. We had to stand outside our room for almost an hour to get in while the maintenance man “tried” to gain access. It was New Year’s Eve and we were going to an event there. I had to go to a bathroom by the lobby to start getting ready and it was very inconvenient. They finally changed our room and it was supposed to be a better room. Maybe the location? It was a decent room. However the blanket was thin. We requested a blanket and got this thin throw sized thing that only one of us could use. The heater was not working and it was freezing in our room. I think the ac was actually on. I had to sleep with lots of clothes on. There were no coffee cups in the room only lids. So housekeeping had not done a great job in checking and restocking those.

Front desk staff was very friendly and your chocolate chip cookies are amazing!

Old hotel needs work updating which they're doing.When you see a popcorn ceiling you know it's old

Great stay

Room had no heat, had to move to another room. In the new room the toilet had to be repaired. In my wifes room, the sink water was hot but the shower water was only lukewarm. Both rooms felt cold just a few feet from the heat vents. The corridors and Sprig restaurant were always cold. The exceptional cold weather was part of the problem. Desk staff were helpful and sent maintenance to the room when called. Except when we asked for a new remote control, no one came. Housekeeping service was good as was valet . Valet John really stood out with his help.

Great view of the city. Perfect location.

The room was very clean and the staff was attentive…

The staff was friendly and helpful.

Valet was very helpful and the room stayed clean

The room was big. The staff was decent. The only 5-star recommendation I can give for this review was the valet staff. Excellent service there. Only issues was the texting was non-existent as it was not working majority of the time, so you have to go downstairs to request your car - But they do park it right outside so it is convenient.

It was very nice and very friendly staff and the atmosphere was very pleasant I lost my gift card that I got for Christmas. I just registered it at the hotel and I guess it fell on the floor that night and I didn’t realize it until I was gone. When I called back they couldn’t find it.

The room was outdated not as pictured and it smelled like sewer

Room is quiet street view is good Restroom is small Ice machine is not working Very Very difficult to find the building Parking cost $40.00 one night is too much for me

The location was nice. The hotel shows signs of needing updating. The escalator wasn’t working, litter and trash too common, and more things that need of updating.

i didnt like that i never got my deposit back from staying its been 2 months

Small rooms outdated and parking is a problem as well

No microwave in room. Escalators from parking garage were not in service.

Very nice staff

Didnt like the fact that I had to pay $40 because my car wouldn’t Fit in the garage/ even if I could park in the garage, it was still $30. Makes the nightly rate way more than advertised . The Parking fee

Room was okay , till I got to the shower , no water at all , the water seem to be struggling to come out , once it did it was extremely loud and the water came out dirty . Room was expensive for the night . On top of that you have to pay a lot for parking . I don’t plan on booking here ever again .

The sheets in my bed and the tub in my bathroom had human hair in them, I had to change rooms.

Clean room, nice location, good amenities, attentive staff. A bit old.

I didn’t care for the mattress

Clean and comfy

The bedside light was flickering and also the vanity mirror lights in the bathroom. One out of the two didn’t work and also the water sprinkler in the roof of the bathroom looked rusty and should be changed. Room 805. Also the underground garage door is locked all day to encourage you to pay for valet parking instead. That’s just plain wrong. Especially because paying for visitors parking with greenway cost me less for four days than I would pay for valet parking with Hilton.

Na

Convenient, clean, quiet and accessible to Lakewood Church.

Well situated between the areas that I needed to get to. Hotel rooms need an update but gym is particularly nice.

Always fabulous we come here often

It is good

All of it was great!

Room was spacious well designed with the commode seperate from the vanity. Great room service.

The staff was amazing.

Friendly & helpful staff. Clean room.

Self parking….. got on my nerves Handle the exit from parking garage better

It was amazing

The rooms were clean, but there was a strange smell in the corridor, and it seemed like the bath was a bit old.

Excellent

Very nice and clean

Good

Staff was amazing! Thank you for being so kind Jorge. From the cookie (I’m sure they give everyone) to his willingness to make my stay perfect. I’m also grateful to not have any issues with my service animal during my stay and he made that easy. At checkout Cecilia and Mari were kind too! I love that everyone says safe travels. The rooms were outdated but clean and with a view of the city. I would definitely stay here again.

Good breakfast. Nice room and common areas.

Allowed for an early check in and a late check out.

Parking wasn’t tall enough for my car. Carpets were dirty

Staff was amazing and friendly! Valet was great! The room itself was nice but the bathroom had mold on the ceiling and by the shampoos.

Very clean. Very nice hotel.

Hate the parking lot

Clean big room

.

Did you eat there

I stayed three Nites and my room was never cleaned

Nice staff

Toliet seat kept falling and diverter for shower was incorrectly working; I put in a service request that went unfulfilled.

Perfect

Will never stayed there why you guys charge me for parking. So ridiculous

Very nice and clean place. Although he had a hard time finding the hotel lobby and how to get in (we were following GPS instructions). Hotel is situated amongst several buildings.

valet Damaged the inside of our car and after reporting denied our claim as wear and tear. Insane how you put trust into a hotel with your vehicle just for them to turn around and try to blame you for an incident they caused. the plastic they broke off was still hanging on yet they think the car was like that prior. I remember seeing her slide off the seat hearing plastic break and the lady who valeted our car saying “opp “and her being shocked. Not only were we in a rush but it was late and we had reservations, reported the incident as soon as we got back. was told management would talk to us next day before we checked out in the morning. WRONG !No one was able to help us and they told us try again tomorrow. I am not a resident of houston so I was not able to hope that someone would be there. All for me to hop on a call with a property manager who said they would review our pictures and I guess statements from the lady to DENY it as wear and tear. A separate party who came down with us also experienced damage to their car as the bottom of their car was dragging! Was told that they also just had wear and tear. Hotel was great nice staff , clean just DO NOT valet your car very sketchy.

FRONT DESK, VERY RUDE!

All of the above, actually. But in addition, I had left a personal item in the room after checkout. And the staff found and agreed to return it to me. I'm very appreciative of this "above and beyond" customer care. Thank you!!

I ate elsewhere

Excellent location for business travel. Clean modern facility. Friendly staff

Hotel could use some updating

Staff

Great room, quiet and elegant. Enjoyed the stay greatly.

N:

Great location, close to business centers and popular restaurants.

Yes,

The ice machine on the 4 th floor wasn’t working! The escalator was non-functioning.

I showed up and the AC was broken for the entire hotel in including the room for 36 hours. Completely unacceptable. No advance notice was given or I would of stayed elsewhere. I slept poorly due to it.

Room was clean and the bed was comfy.

Room was great! The amenities were excellent.

I didn't eat breakfast at hotel so couldn't evaluate. Escalator not working from parking garage that's why not five stars for that section.

Nice

The room is clean. The staff are kind.

Great Staff

Had a great time in Houston. Loved the cookies!!! Front desk female hospitality team was super helpful & welcoming. The food at the restaurant was great, was impressed that the burger was fulfilling and tasty. Also, They offer a courtesy shuttle within 3 Mile radius, so we took that to Lakewood church. Corey was so welcoming and nice. The only downfall is that the breakfast buffet could be better.

Was not notified in advance that AC would be shut off for 24hours. Found out when I arrived. Was able to cancel with no fee but had to find another hotel

Very convenient location. My only complaint was the bar - it was crowded and service was slow. Very cool bar BTW

Staff was nice, room was clean refrigerator didn’t work to froze my drinks

There was blood smeared on the curtain. Bedside lamp didn’t work. In shower, the water faucet was coming out of the wall and the light turned off while in shower so it was completed in the dark. In the morning, coffee pot didn’t work but was unplugged. Very disappointed!

Yes very clean and I even got a cookie I loved it

Very friendly staff

Yes

Good

The escalators were not working so we had to carry our suitcases up a level and the people that were staying close by us were loud all weekend walls are very thin. I would not stay at this hotel again.

When I checked in, my room wasn’t clean. It still had stuff from the previous guests in it. I went back down and informed the front desk. They quickly changed and upgraded my room. The stay was quiet and rooms were very nice! I will be back.

Loved the stay

Front desk staff are friendly and helpful. Rooms are clean but the amenities are a bit old (only 4 or 5 channels available on the TV). One of the breakfast servers apparently didn't want to be nice to us so make sure you got your breakfast coupon ready if you bought yours online if you don't want to get scolded by her.

Good place

Nice staff. Room is a little outdated but the bed is comfortable

Location, indoor court

Fix the escalator coming for the garage.

Great service, clean room, lots of amenities. Very pleasant stay

It was a good stay! Staff is super friendly! Only down side was parking. Parking was $30 a night.

The room was clean and people were nice

Always a good stay at a DoubleTree

The hotel was good overall, only options for shower are burning hot water or cold with no pressure. Beds are great, tv great size could use more channels.

Best hotel in Houston I love when I stay here!

Parking was in a tiny garage. Trucks need to be valet parked. Room was small and nothing special for the price. The nicest thing about the hotel is its next door to Joel Osteen church. Saw many angels going to church and felt bad because I was going to Texans game...

parking for the guest should be for free

The signage inside & outside was terrible. An escalator was broken so I had to drag my suitcase up. The room was clean but very small. And the toilet would not flush.

Yes

The room was very clean and the staff was friendly

Friendly front desk staff & a warm welcome!

Staff was as nice and friendly as always. See yall next time.

Very nice stay!

Excellent very friendly environment and very clean

Clean room. I didn’t want to pay to Valet. I needed to get to the Hospital on time. The self park was quite a hike with your bags. $10 less than Valet. I couldn’t find the elevator from the garage to lobby to go to the hotel lobby. Parking is the only real negative. Everything else is nice.

I didn’t like it at all…i could not even take a shower

No comment

Clean room wonderful people at the front desk.

Great location!

Very poor quality of room for what you pay. Air conditioning was causing vibration noise throughout the night and escalators to parking were off all the time making it hard for access the room with luggage.

The room was clean and fresh.

Staff was very friendly. Easy to get in and out. Allowed DoorDash to drop off at our room.

Very bad service could not help people out in nothing,had to go no another hotel way better and where they did helped me out a lot

Always a good experience when staying here 5 star service.

Great stay! Will return!

VERY GOOD PLACE TO STAY.

The facilities were a bit tired, the phone in the room did not world yet the staff were all friendly and helpful

I feel like the AC or maybe the thermostat isn’t functioning correctly, it’s either too hot or too cold! I can’t seem to get a balance. I’ve been in 2 different room at different times and the AC or thermostat isn’t functioning right.

It was so pleasant

The staff, especially Jacoby, was amazing. The valet crew was efficient and kind. We came to Houston for a delicate medical matter and the time we spent at the hotel made it feel like home. Will definitely stay again.

Every staff member was friendly and helpful, answering any and all our questions. We had a pleasant room that was quiet.

Amazing front desk staff and met our needs!

Very accessible

Great

Enjoyed my stay. Room was nice - location great.

The staff was very helpful and responsive to fixing any issues we had

The property was great. The parking situation could be better. We didn’t know we could not self park a truck so then you have to pay to valet and they will park your truck just about anywhere there is space. If you choose to park yourself, you still have to pay a valet fee.

Friendly staff

Escalator was out from the parking garage and we had to lug our bags up the stopped escalator. We were still charged $30 a day which was steep. However, the staff at the hotel was incredibly nice. It is just an older hotel but a remodel is planned.

The only issue was trying to get to the property from the street and access road

Escalator from parking garage was out of service.

Worst hotel experience ever

Overall this property was okay. The escalators from the garage were broken. You have to pay to park which is 30/ night. There is a Starbucks in the inside so I could get coffee every morning. The free cookies were good. My room was okay. The lighting in the bathroom was dim. The shower was average. I liked the fact that if you are going to Lakewood Church you can get there through the parking garage. Overall it was just an okay experience.

If you’re going to Lakewood Church, it’s really convenient because it’s walkable, but it is extremely difficult to find and to get into and to find where to get into it. It’s difficult to find where to park and you have to park way underground, a bit like a dungeon. Instead of it being included with the room, they added onto the price of the room so you pay about $33 a day for the very inconvenient, pretty frustrating parking. Also, they took a $75 security deposit from me on my debit card in addition but did not give it back when I checked out. He told me I would have to wait. Now it’s 24 hours later and it’s still not on my debit card and there is no way to talk to a person at the hotel, which is probably the most frustrating part and probably the reason for me to give them a one star review. When you try and call the hotel, you talk to a robot computer who cannot help you at all and when they ask for your itinerary number and you start to say what it is they cut you off so now I’m trying to figure out how to get my $75 security deposit back.

Affordable Will return

Will stay again

Everyone was helpful and friendly! Its a beautiful place!

Valet is pricey but otherwise a nice hotel for the price

Clean hotel

Love it

One of the worst days I’ve ever had

Not clean, no hot water, and they put someone else’s dinning tap on my room.

I enjoyed the experience

Stay was great

Clean and service

Great place

Great hotel only thing was the ice machine was broken on my floor

I called them every night but no correction for internet

Elevator was not working. The tub was dirty. The room just did not look like the pictures on the internet. the staff was very friendly.

The shower in my room 221 had only cold water for the 3 days I was there. The sink had hot water, so there was some plumbing issue, as opposed to there being an “operator error”. Very disappointing and not what I would expect of a doubletree. Because I was there on business, with early morning meetings, I did not have time to wait around for maintenance to repair it.

Bar gave us a $15.00 drink but I was so small and tasteless. Overall great experience .

The guy that was working Valet when we left was the Greateat EVER!!! He was there when we got there and he was there when we left. He went over and beyond. He did stuff for me and my son and was just Great and Awesome!!! Nothing more i can say about him!!! It was a Great stay there and we will be going back there to stay!!!

Great service and great environment.

Well, I was fine with everything until I tried to take a shower this morning before checking out. The shower know wouldn't turn. I had to skip my shower.

The staff is super friendly and very helpful. There is a gym and a pool on the property which is nice. And it’s very reasonably priced, I would recommend

I was not told the ban was in shop so it cost me money to get back and to by Uber. I’m here with my sister that has cancer.

Loved this hotel! Very nice staff and very clean! I love that the hotel gave out warm chocolate chip cookies, very comforting and homey! Will book again!

Hotel is really nice. Would stay there again and hope for better guests near us.

Great time 😄

The stay was only for one night but the staff was amazing. Always on deck and always ready to solve/answer solutions.

One of the escalators did not work. My room upgrade was an old room.

Great place!

Great.

Friendly

Parking was very expensive

Clean and spacious room but I wasn’t crazy about the tight parking and parking for the check in area.

Front desk was very nice; I loved my room; the bar staff was very accommodating to us.

Awesome service!

Rooms were very old and there was some construction going on. But good overall place to stay.

There was something on tne linen and I asked to have my bed remade? We left to get food and returned to clean sheets on the tv stand. I asked for the bed to be remade not for me to do it.

Hotel is nicely kept, wonderful and friendly staff, in a convenient location

Great hotel

Highly recommend 5 stars for sure will book again

Everything is okay, good to stay for business trip

Upon arrival, the parking garage was VERY hard to find, creepy, and difficult navigate through. The first set of escalators were out of order so I had to carry my suitcase and carry on up it. Once I checked in I was informed that I had to pay for a daily parking rate despite under the impression that there was a free parking. When trying to leave in and out the garage, my key card barely worked to let me out and I had to ring the front desk 80% of the time for them to let me in or out. Once I arrived in my room, it looked very out dated and runned down. While getting ready in the bathroom I noticed a huge gap in the panels above me. I immediately felt uncomfortable as I could easily push up the panels. It looked somewhat like a trap door or something that someone could peak in to while I was in the bathroom. The front desk was able to switch me rooms which I really appreciated, but upon arrival my first initial impressions were very low. Although the staff was very friendly and helpful, I would probably never stay here again, let alone even a Hilton.

to compliment our parking. This isn't parking issue this is a lodging issue.This hotel need a to be remodeled and need to update a lot of things. From the continental breakfasts and the price of it to the ventilation in the bathroom.

The room reeked of cigarette smoke and marijuana.

The staff is always accommodating. Dining options are limited, but the hotel is adjacent to Lakewood Church so the commute is stress-free on Sundays!

Waited for 45 mins for check-in. Ambience is not good.

It’s our go to place in the Houston area. Very convenient having everything close by.

Really Great Hotel and convenient. I enjoyed my stay.

I booked this hotel for a girls' trip to celebrate my sister's 50th & my 47th birthday! The 1st indication of an issue was that 1 of the 2 escalators needed to get to check-in was not working. We had to drag our bags up a very long escalator! Check-in was smooth, as the front desk staff was courteous & helpful. We had a dinner reservation, so we left our room with enough time to make it on time. We got to the garage & realized we were stuck. The line of cars was ridiculous! We sat in our car, unable to leave. We were TRAPPED in the parking garage for over 30 minutes! No explanation was given. We were unable to reach the restaurant to let them know what was going on bc there was no cell reception in the garage! When the line finally started moving, were saw a staff member & asked what was going on. By this time, anxiety was setting in. We were told that the exit gate was not working. We were let out manually one car at a time by staff. Thankfully, after much begging, the restaurant allowed us to stay, even though we were about 45 minutes late. Upon check out, we had a brunch reservation. We, of course left with enough time to make it, just in case the garage gate was still out. We waited at the elevator for over 15 minutes. The door opened & it was full. We continued waiting, 10 minutes later another full elevator opened & the passengers told us to take the stairs bc they waited 20 min. WE WERE ON THE 6TH FLOOR WITH LUGGAGE! Then, had to walk down the broken escalator again!

The Elevators weren’t response you hit the button. Some of the escalators weren’t working either. I had to take the stairs twice because they was fixing the elevator….not good when you’re on the 10th

Loved the hotel. Can’t wait to go back.

. Was a pretty lobby. But $18 breakfast that we had no clue about. We were told to go have breakfast while we waited on our room with no mention at all about the $18 pp fee at all. Also charge $75 PER NIGNT fee when over the phone I was told $50 per night. Room was comfortable but shower had a bit of mold. I would still give my stay a 7.5 outta 10. Bartender was super nice. The staff as a whole were nice.

Great location

really silly parkings 30 a night

Great stay and convenient to event @Sunday Lakewood church

Cici was amazing and most accommodating. Very nice and understanding.

Room was way too cold. Called front desk at 3am, they sent an engineer up and honestly it didn’t make a difference. The room didn’t warm up until around 7am. Also, was not a fan of the weed smell coming from one of the rooms nearby.

Honestly, I'm a little disappointed. When we checked in, we were given key cards to someone else's room. Scared a woman half to death because it was 2 in the morning. Were given 2 free breakfasts to make up for it, which were really gross. Food looked and tasted like it had been reheated numerous times. Breakfast sandwiches were not fresh. We really didn't eat it. Glad it was free. Pool needs a good cleaning. Escalator didn't work and it seemed like it hadn't worked for awhile. Then when we were leaving, waited 20 minutes for an elevator (we were on the 18th floor with luggage so walking the stairs was not an option) because they were having problems with it. Doesn't seem like they are keeping things up. I guess I just expected more from a DoubleTree.

Amazing service at check in

Cleanliness

Rooms smelled

The hotel is an older hotel but kept in very good condition. It was a little overwhelming to find parking at first and lobby to check in. The room was very clean and bed was very comfortable. Staff was friendly.

The parking was terrible I was told to self park my Chevy truck in the self parking and I would clear the clearance and I didn’t matter fact it scratched the entire top of my truck very disappointed both entering and exiting the parking garage.

Absolutely amazing service! The receptionist Angel was such a kind person. Highly recommend the hotel

It was not listed on the property that they were renovating the first room that we were in had blood or rust or something on the sheets. The second room as we ran the water the next day it was pure brown water coming out and then it started to turn, grayish blackish, and They just offered to switch rooms and I requested a refund because I don’t think it was safe to wash and brush my teeth and everything and that type of water.

IT was pretty good.

The staff was very nice and I love the area

I enjoyed my stay will come again

Stayed here for the Metallica concert. They treated me very good . Best hotel I’ve ever stayed in Houston honestly . Would definitely stay again .

Water drips from the bathtub and there was no lotion in the bottle by the sink. Also, the cups looked like they weren’t changed out.

We stayed here to attend a service at Lakewood Church which is opposite. Service was great, dinner and breakfast were both excellent and the property is connected to Lakewood Church via an underpass which was super convenient.

The breakfast was excellent. The service by Carmen was top notch. She realized I should have had free breakfast the fast morning and took it upon herself to make sure I was credited the first morning and had the vocher the second morning.

It was okay over all

I don't like the parking lot $30 and $40

Very clean and quiet, I will definitely be back.

The refrigerator didn’t work in our room

The staff here is absolutely amazing and the bar is super nice with fantastic drinks and food! The rooms are a bit dated and definitely needs to be upgraded with functional equipment the dresser door was completely gone the carpet was stained badly and the lampshade had mold or a large amount of dust on the rim! I must admit I expected a better considering it was a Double Tree Hilton!

Check in an out where easy also they text you every day of your stay to check in an see if your stay is going well

Very quiet rooms

Staff is extremely helpful and friendly. The rooms were clean and comfortable. Their valet service is convenient. The breakfast provided offered a large selection of items. MARIA and CARMEN in the restaurant are very attentive and super kind.

I loved the hotel

Na

Convenient location

Everything was amazing!

Good locaton, quiet, good fitness center. I thought parking fee was high.

I had a nice stay and the staff was very helpful. It was in a centralized location that made it real easy to get to the places I needed to go.

Clean

Good

Love

It was good just getting to hotel was a little confusing because it’s attached to a few different places I guess. Parking n getting out was a nightmare. Need better signage . Especially when you get into hotel because when you park to go check in you have to go up the escalator twice before you see lobby. So thankfully after a fews minutes I found it. 1st escalator was broken and no elevator. Greatful 2nd one worked so pack lightly. Once we checked in room and view we’re nice. Leaving parking lot was a nightmare due to once again signage and bad directions of placement of signs.