Hilton Houston North

Ok

Todo en orden muy buena ubicación

Our room had someone in it, so they should probably update their policies in making sure a room is available, even if someone else is at fault for checking out late. Easy enough to get it fixed despite the irritation.

Hotel was beautiful, breakfast was amazing, multitude of healthy options including roasted vegetables and salmon . 10/10

The room was clean & spacious. The shower takes a very long time to get warm/hot. We showered with lukewarm water our first night because we didn’t know if it would ever heat up. By the 2nd day we learned it takes about 20 minutes running the water for it to warm up. The A/C would cool the room and then turn off for a long period of time causing us to get hot and adjust it throughout the night but never really remaining on to keep us comfortable. We searched the room for a menu or a list of food/beverages and didn’t find anything so we ordered door dash for coffee. When the receptionist saw my fiancé with a Starbucks bag she mentioned that there’s a Starbucks in the building. We were very grateful for the mini fridge, microwave & bottled waters. We tried using the phone to request more towels but the extensions didn’t ring form room service or the front desk.

They should get smart tvs.

Every staff member is awo

The carpet in the room appeared dirty and did not feel clean when stepped on barefooted. The AC did not cool the room during the day and the shower water took some time to heat up.

Very dirty and smells like mold

The breakfast was great the staff was helpful I had an amazing stay

Loved the property and large social area/bar

Exceptional

Overall great experience

Quiet neighbourhood. The staff were good and helpful. There was enough parking for our car but the parking space was small, we literally had to squeeze in and out if our car. The shower took almost 10mins to get hot water running so that's something that could be improved.

My room was clean and the staff were readily available.

Friendly staff, clean room and amenities.

Highly recommend!! Great staff, large rooms and convenient shuttle to and from the airport.

The staff and property were wonderful! The restaurant and bar on site have a wonderful variety of options at an affordable price and the breakfast is second to none! Rooms are wonderful and comfortable! Great stay at a great price! Planned on only staying one night before leaving on a cruise, but ended up coming back and staying another night before returning home. Highly recommend!

Excellent facilities, excellent breakfast

Exceptional

Awesome great stay

Near-ish to the airport. There was a pool. Staff were unfriendly, misinformed (I was told wrong information about the airport shuttle) and not helpful. Outdoor pool hadn't been cleaned and was filled with leaves, bugs, and trash. Food was sub-par and expensive. Room and hallways were dark and musty. Great hall / venue space seemed like it had been built for greatness and then abandoned - it was 80% empty. Most of the surrounding buildings in the neighborhood were abandoned - including a massive abandoned mall across the street. I had lots of luggage and 2 kids and staff didn't offer to help me. Staff and building had a sense of being on hospice.

Near-ish to the airport. There was a pool. Staff were unfriendly, misinformed (I was told wrong information about the airport shuttle) and not helpful. Outdoor pool hadn't been cleaned and was filled with leaves, bugs, and trash. Food was sub-par and expensive. Room and hallways were dark and musty. Great hall / venue space seemed like it had been built for greatness and then abandoned - it was 80% empty. Most of the surrounding buildings in the neighborhood were abandoned - including a massive abandoned mall across the street. I had lots of luggage and 2 kids and staff didn't offer to help me. Staff and building had a sense of being on hospice.

Staff good Parking perfect Room clean

Very clean and good space in the bedroom.

Breakfast layout was great and I felt comfortable. Just wish I had cleaner towels but other than that Staff and food was delicious. Thank you and overall 4.5/5

not much to say

Hehe

Didn’t use the shuttle I had a rental car

Shuttle is a great plus. Food are comfortable.

clean room

I usually don’t do reviews, but this was such a great stay. I really enjoyed my stay here. The staff was super friendly and the hotel was very clean and nice. I will definitely stay again.

Very clean

Did not receive free breakfast

Very good

Very nice.

Perfect customer service

As soon as I check in to this hotel the entire lights in the building shut down. Which cause me to get stuck in the elevator for 10-15 minutes. Also the power wasn’t restored until later in that day. My reservation was cancelled by staff per request print out was giving.

It’s was peaceful

It’s was peaceful

it was mold in my room on the ceiling I didn't notice until the night before leaving, and we had already been staying there for two days so it wasn't really a need to bring it up

The pictures never look like the actual place of course. The room was kind of old looking. We had to call several times in less than an hour to get towels because no one came up to clean. I asked the lady who came to bring towels can she can the room and yes someone came in but the only thing I noticed done was the water. They brought us 2 bottles of water because we had drank the first set. Yea so I will not be returning. I do not like hotels that do not clean my room for me to dine to clean sheets

The installations were amazing We had no power from 2 pm when we arrived until 8 pm.

yes

Average

The location is great The bar in the middle of lobby Friendly staff The room was dirty , dust for all the tables

The bar in the middle of lobby Friendly staff The room was dirty , dust for all the tables

A little hard to reach and the shuttle options were subpar for early AM flights, but comfy rest and friendly staff.

My flight left at 5:30 so I needed to be at airport at 3:30 an and shuttle did not run until 5am. Had to rent an uber.

Exceptional

understaffed. plan on letting phone ring We had no hot water in our shower. 3 of 4 elevators not operational morning of our departure. situated in a terrible neighborhood

very good experience

Average room but still nice

yes

Clean room and very helpful staff

I don't recall receiving a notification when booking about limited hours for shuttle. Had I known the limited hours, I would have searched for another hotel.

When i arrived 1:00 pm i requested early check in and i was charged for it . Not expecting anything free . I was more than okay with the extra charge . The condo had not been cleaned. It took over 3 hours for housekeeping to arrive and prepare the condo. I was told by the front desk that because I booked through a third part ( Expedia I’m assuming) they were unable to assist me with any issues. Instead I was instructed to call a number in Arizona for help . Even for basic request like extra towels . Which was extremely inconvenient. The pillow were extremely dirty . I took photos and reported the issue . Housekeeping said they couldn’t replace them again call that Arizona number. Overall , this was a ver frustrating experience 😔

Very convenient location, clean, and staff was exceptional

Our couch was covered in animal hair.

Nice, clean, service friendly, and late check out approvals

Good

Nice, clean, service friendly, and late check out approvals

This hotel desperately needs some remodeling. Very gross and old.

The rooms are very clean, staff was exceptional…

Hotel was pretty good. The only downside was the elevator taking forever.

It was great Loved having Starbucks The food was amazing

It was great Loved having Starbucks The food was amazing

Superb

NA

Hotel looks nice but there are issues in the rooms. Plate around shower head falling off wall. Toilet paper holder falling off wall, doesn’t hold toilet paper roll. Shelf in shower falling out of wall. Lamp shade in room fraying around edges. Some walls are gross and need wiped down. Bed is comfortable though.

Room and common areas were less than I expected for a Hilton. Cleanliness was a challenge. I'm a Hilton honors meme and would not stay here again.

Staff was very friendly Room and common areas were less than I expected for a Hilton. Cleanliness was a challenge. I'm a Hilton honors meme and would not stay here again.

Good hotel first night was fine se and was very loud in room like working generator

The shuttle was easy.

The hotel was really accommodating, the only downside was one of the following morning’s they only had one elevator working.

The room was clean. The noise from the machines outside made sleeping terrible. Water and tv stop working out last day. Had to get dressed at a family members house. When we checked out and told staff. I was told it was a storm and hope I had a good stay. That was it.

Staff are fantastic. Property itself is starting to show signs of neglect mimicking the loss of businesses and properties that surround it (multiple closed office building and mall across the street). AC barely worked - fortunately it wasn't summer time, missing cover on ceiling light, multiple common areas with signs of wear and tear.

The electricity was out at the hotel, leaving us to find a new hotel and a new place to park our car. We also booked a night here on the return trip and Hilton still had electricity trouble and was forced to bring in portable united to power the hotel.

This place is just beautiful! There's a Starbucks inside with a big lobby room full of sofas to enjoy your breakfast! loved how welcoming it was! The staff was amazing! As we entered our room the aroma was so pleasantly clean. Rooms are very quiet and beds super comfortable. The cleaning staff do an amazing job at cleaning and refilling towels and changing sheets when we aren't there. Definitely recommend staying here it will be worth your money and make your trip that much better! The only issue we had was the A/C in our room didn't go below 72°F. We are somewhat big people and it was a bit warm during the day in the room but at night it was perfect lol.

Good

Power was out the entire second day of my stay. I left the property.

-

Only 1 elevator was working at the time of visit, they had a dance competition going on and it took forever just to use the elevator. Food was dropped on the floor and not cleaned up in a timely manner. There was a used glove that had been in the elevator, the day I arrived and the day I left leaving me to believe it was not cleaned. The first room on the 6 th floor I was given smelled horrible, like urine, the second room on the 3rd floor had paint chips on the walls. The bed was hard, n ot what I was expecting for a Hilton

The staff was very friendly. They went over and beyond for all of our needs. We went for a dance convention so there were a ton of people and the only bad thing I can say about the whole trip was the elevators. They started being sluggish then stopped working completely, people being stuck in there for hours. We had to use the service elevator in the kitchen of the restaurant. Then that elevator started acting up. I was on the 11th floor so the stairs were not an option.

Power outage at the hotel when arrival. They haven’t return my money Power outage at the hotel when arrival. They haven’t return my money

The photos and brand are exceptional. Service was good but the property is very tired. 3/4 lifts not working, restaurant closed on the weekends, doing take out only. Room was OK

The staff were nice and friendly. I had to switch rooms because the A/C was not working properly. The receptionist gave me another room right away. The bed was comfortable and the room was clean. The hotel is very big and does have a bar area, although I never saw anyone there. There were a few things that I did not like about this hotel. The walls are very thin, and you can hear your neighbors. I woke up several times during the night because I could hear an alarm going off and then kids horseplaying. There seemed to be only one elevator working. It's a huge hotel to only have one elevator. The hotel also had an odor. It wasn't bad but it was not pleasant.

yes

I had a great stay at this hotel. The room was clean and comfortable.

L

The staff was courteous and the overall stay was pleasant. Windows in the room needed to be cleaned.

everything were great

Lacking beverage options in snack shop and hot water dispenser also out of order

Improve the service at the reception desk when checking into the hotel. My experience was terrible.

Hilton always takes care of accommodations

Room was ok, but no A/C and not enough hot water. After multiple calls to Front office they came and fix only A/C, not Hot water.

I love the location

Price was Ok for location in a major city. Free parking is a plus. Some elevators were under repair and there were delays waiting for the serviceable ones. There is a bit of wear and tear in the common areas and in the room. Ours room had water damage on the ceiling. We didn’t have coffee cups either. Just water glasses. Not what you expect from the brand, but it seems our price reflected the age.

Spacious double room, great shower Only one functioning guest elevator (3 were unusable)

All was well!

All good

Clean room, friendly staff

Room was clean

The room was ok, more so below my normal standards. The bathroom, had someone else’s long straight hair ( my own is curly and short). There was a leak in the bathroom shower. The ceiling was reflective of water damage. The staff seemed overwhelmed. The bartenders weren’t interested in taking orders. The expressive here was very underwhelming

Great

Good hotel

Friendly staff, overall okay property condition. Maintenance neglect in the rooms, paint pealing in bathroom, wallpaper torn, shower buildup.

Very clean

Need to be cleaner, found bug inside the shower, every person on a front desk has different information, very confusing. No late check out (But on site it’s an option). When we agree finally late check out - someone come to my room at 12 while I was using the bathroom, so interrupted

Friendly Staff.

We enjoyed our stay

Elevators didn’t work & no house keeping

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Good place

Rooms are okay not newly remodeled. Didn’t encounter staff much..

Nice and clean.

excellent

I enjoyed my stay, the housekeeping are very nice

Everything was ok. I wouldn’t stay here again though. For the price, I would have expected more. Parking was great and free, but there was never a bailsman around to help with our luggage - ever. I’m starting to think they don’t have them. It took a long time for the water to heat up. Initially, when I thought it wouldn’t warm up at all, I went down to the front desk (because calling wouldn’t work) and the attendant told me I had to let it run for like 15 minutes. And thought that was an acceptable answer. No matter the size of a hotel, I’ve never had to let the water run for 15 minutes before it got hot… I didn’t try many other amenities, so maybe your experience will be different and / or better.

Staff very cordial!

Had to use the staff elevator for our entire stay because the lobby/customer elevators were broken. Didn’t see much work being done on them either. Would have been nice to see the owner/operator of the property doing something to accommodate the guests. The staff was friendly and helpful, so the staff elevator wasn’t dreadful. Just felt like the guests and the staff, in fact, were not a priority.

Staff was amazing!!!!! BUT, we were missing a tv remote, the elevators weren’t working, and that part of town seemed really unsafe.

Spacious room and front area ; Star Bucks is a plus!

Every time we fly out of Houston we stay here. Reasonably price clean and a safe place to park our car.

It was ok besides the fact that my floor was freezing and I had no hot water it was good

After time elasped, I called front desk, and I made an executive decision for them to put us in another room because we had dinner reservations for 7pm. So, Amber brought the key for the new room. Once we arrived in the new room, the key card didn't work, so my husband had to go back downstairs, return to the front desk. Luckily, it worked. By the way, only 1 out of 4 elevators were working, and a sign posted that guests can use the service elevator. Appx at 10:45am, the water was shut off, while at checkout counter I told the front desk clerk we had no water and we were informed the city of Houston shut the water off for the entire hotel smh!!!

Very small bathrooms and need more elevators.

Had a good relaxed vibe to it.

Area didn’t feel safe

When checking in, the assistant working the front desk was amazing! She was helpful, and kind to say the least! Thank you so much!

This did not feel like a 4 star hotel. The gym was tiny with very limited machines. There was a huge dead cockroach in the hallway in front of our room. I requested multiple times that it be removed and until we left it was still there

Great hotel great area great staff. Can’t wait to stay here again

Great place

Nice hotel

Book 2 rooms and 1 the A/C wouldn't go pass 73 moved to another room after a day and hot water was not working, for what we paid for i definitely was disappointed.. oh and this not having a microwave in the room is CRAZY..

This is a beautiful hotel with a super large lobby area. Elevators, hallways, and rooms are nicely modeled and clean. The bar area is also nice. Its close to the airport with a good shuttle service. The area outside the hotel is not the best, if you are planning on staying inside the hotel this should not be a big deal however.

Rooms were clean

Beautiful place Nothing

The free self parking is great, always with availability. Breakfast options are fresh with hot meals (eggs any way you like), bacon, sausages, nice waffles that you get to make yourself. Also, fresh fruit, yogurt and other veggies. Coffee is good but too mild for my liking also juices. The employees are always cleaning and checking on you. Lobby is so cozy. Every employee we met was servicing and nice. We stayed there for our Son’s United Airlines graduation. He also stayed there for several weeks and employees greeted him like one of their own. Very grateful!

Great customer service and comfortable facilities

Excellent place. Friendly staff. The restaurant and bar has good food and drinks

nnjnkbljnkbn.nd

Pool area could have been cleaner and you had no towels.

Parking lot security was an impressive addition.

The staff was excellent.

The hotel lobby was very spacious. The staff was very friendly and courteous.

Great Hotel, Restaurant was excellent! Staff was great!!

Comfortable and convenient. Has everything you need right within the facility. Staff were kind, helpful and efficient. The one issue was a seeming lack of hot water. I was in a hurry so didn't complain or inform the staff until I checked out.

All areas was very clean.. Biggest problem we had was only 1 person working front desk, and took forever to check in.. Elevators also needed some repair, they move very slow..

Great service & nice experience!!

Everything was clean and the staff was nice

there’s noisy water drift from upper or same floor heard in the room during my stay whole night.

It was quite inconvenient to be using just one elevator while several others were non-functional. Otherwise my stay there was very pleasant.

Area around hotel seemed safe.

Nice, clean and convenient

That said, there are a couple of areas that could be improved. The staff service was just okay — a bit more attentiveness and friendliness would really elevate the guest experience. Additionally, there was an issue with the hot water in the room; I had to run the water for about five minutes before it would heat up, which was a bit inconvenient. In summary: a solid stay with good facilities, but with some small improvements in service and maintenance, this could easily be a great hotel experience.

Had to check out an hour after check in due to no water (plumbing) in the building. But property was not well cared for.

The only drawback that I noticed is regarding lighting inside the rooms. The lighting was not conducive to getting ready and putting on makeup in the room. Other than that everything else was good. The complimentary breakfast is really good.

The toilet would not flush all the way. I called housekeeping they never came. No robes or slippers provided. My room wasn’t available when I checked in and I checked in at 10pm. Check in is supposed to be at 3pm

The location is convenient, and the customer service and servers are excellent.

Excellent service

The hotel is very conveniently located right next to the Houston USCIS Asylum office. Great for work-related trips

It is a really nice place to stay. My room looked like it had been well used, but it was clean and nice, just starting to get worn out. The hotel is nice and so is the staff, I would stay there again.

The staff was extremely helpful when I arrived. Everyone was friendly and took the time to answer my questions.

Great place to stay. The on-site restaurant was fabulous. Staff was friendly and helpful. The shuttle from and to airport was convenient.

Very clean hotel. Staff was amazing! Very friendly and helpful.

Great property great staff

Good

Convinced

Property was spacious, clean, and in a safe area.

I liked

The room had horrible lighting and was very dark.

all the avobe

Kept . Only down side is there were only 4 elevators of which only 2 were working. Besides that everything was great

It was good. I’ll stay here again.

Exactly what it says.

Arrived late. The hotel shuttle no available

Hotel lobby is enormous. Very nice hotel. Staff was wonderful. Convenient stay right by the airport.

Noticed paint peeling, towels had what looked like maybe blood. Bed was super uncomfortable. Customer service was good.

Great hotel to stay at.

Bar and food good, bartender fast and friendly. Good for one night to be close to airport. Airport Shuttle driver friendly and helpful.

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Everything is pretty old. The walls are thin so you can hear next door and the elevator is old and slow

Takes shower at least 15 minutes to get hot water.

I am ok

Very nice hotel. Great service. Excellent bar.

There’s something about an area that has an abundance of security & sheriff’s car with lights continually on.

Property was very quiet easy to relax

Only 2 working elevators the entire weekend while we were there for a convention. This meant long lines to get an elevator & worse with high traffic times (check-in & checkout). There was also limited seating options for all people attending the convention in the lobby area.

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Front desk service was great

Clean

Staff was nice, property was clean

Hi

Nothing, Our Pick up from airport was so late, also drop off was 30 minutes late, room was not cleaned daily, we called several time for ironing board, high price with very low in service

Water was cold and paint was very chipped around door. Water leaked out shower

Above my expectations, and was a very enjoyable experience.

ADA ROOM w/ KING 1) Room wasn’t stocked with complete towel sets (missing face towels) 2) A pair of scissors were laying on carpet floor near side of bed in front of night stand 3) We didn’t receive our breakfast coupons nor were we instructed to come back to front desk at breakfast to retrieve them. This instruction was given to us by the Male Host at the entrance area where breakfast serving area. KING SUITE ROOM: 1). Missing second blanket (kept inside closet) Used the room phone to request the blanket. Female Front Desk replied, “she would see what she could do.” 2) Didn’t receive breakfast ticket(s)

Shampoo, body soap, and conditioner bottles were all empty in the shower.

Great stay. Beautiful hotel.

Nice

Yes

Lack of maintenance. Shower is rusty. TV is croaked. AC generates noise.

In the chaos that was the Houston Bush airport last week with a total shutdown for over 24 hours due to weather, we were just looking for a place to sleep other than the floor of the airport. Expedia got us I think the last rom at this property and we were amazed. Incredible room, spacious, well appointed, great staff, courtesy van back to the airport, will definite stay there again!

The music of the outdoor pool is super loud and it plays 24/7, it’s hard to sleep with it. Reported to the front desk, but they said couldn’t find the engineer to turn it off. So the music was still on until I left.

Bad smell in our initial room, requested move to another room.

Property was nice but area was not the best.

When I opened the door of my room it had the smell of smoke from cigarettes. That room was a smokers room and not a family friendly room:(

The hotel was really good for our needs in location, the staff were friendly. The hotel bathroom furniture has missing doors and the mirrow light was flickering. The iron machine in the room Didnt work.. the rest of the room was ok..

My room smelled like dog pee! It was not cleaned. And the front desk wouldn’t add my Hilton honors number?

Blanked with holes, stain. First day the put me on 15th floor, really bad, carpet dirty, no ice, a lot of noise. Next day moved to another floor not good. Mattress had a stain like blood. Housekeeping day do not care. I ask a towel not, not toilet paper. Was not good.

No towels shower flooding toilet bowel horrible lady at desk ride the worst I ever experienced in my life

Love it!

Good choice for an overnight between flights

Too dark

Our stay was amazing. Love the very hot showers. Sometimes you had to wait a few minutes but no problem. Beds are very comfortable with adjustable thermostat in room to your comfort. The only CON was the amount of washers available one on two different floors also one wash out of order. Shuttle service was on time and very friendly and helpful. Thank You.

Great stay and service was very cordial!

Very convenient

I asked for information and they didn’t really know the information that I asked and I asked for help and they couldn’t even help and the room that I’m staying. One of the windows is broken and that’s really that’s not safe.

They could not allow us to check in