Houston Marriott Westchase

Even though the staff was very nice and helpful, the room was clean, amenities were great, there was a problem with the noise all night for the first two nights. People in the lobby being loud until almost 4 am, and it echoed throughout the building. Sometimes the water did get warm. Ned wasn’t too comfortable, but ok for a couple of nights. I realize you can’t fix the architecture to remedy the noise problem, but I think it would be appropriate to remind guests in the lobby to tone it down after 10:00 pm.

Not friendly at all

Stayed for 4 days and the staff was phenomenal and the facility was well kept and have no complaints and I can highly recommend for the price of a suite it’s a real bargain bang for your buck

Nice place

a bit old

The restaurant was nice and the meals were good and priced well. The room was a good size and comfortable. Renovation were taking place, but that has to happen. Not really an inconvenience.

10/10

The location, close to the location I needed to visit. The rooms are good size and comfortable. The bath could do with a refurbishment. The toilet did not work properly, also not after the maintenece visit.

The property was well maintained and the staff was courteous and helpful

Restaurant on site good location It was a little dated slightly older property

Restaurant on site good location It was a little dated slightly older property

Friendly

Clean

Excellent hotel

It was too much notice outsaud p yelling at 3am and they took $50 for security they haven't refunded yet

Everything was nice, clean and pleasant I love everything about this place

Everything was nice, clean and pleasant I love everything about this place

Everything Being on 10 th floor I’m closterphobic

Everything Being on 10 th floor I’m closterphobic

Great stay! The only thing that I did not particularly enjoy was the first full night I was there, the power went out for an hour. I went out and noticed it was out in the entire hotel and tried calling the front desk and checked my email to see if maybe they sent a notification on when they expected it to turn back on. But I wasn't able to get ahold of anyone nor did we get any updates. Luckily, it was only an hour but it was a bit scary being there alone and not knowing when it would turn back on.

Convenient and Safe

Very clean and best hospitality

For a newer property I was disappointed. The bathroom fans was never installed. The bathtub did not drain until a worker arrived to remove the clogged drain. He should have checked the sink too because it hardly drained. The building itself lost power for several hours so our dark room had no air conditioning for that time. Not one employee offered an apology, sad.

The rooms are very nice and clean beds are very soft!!!

Pleasant

I absolutely hate the terrible pillows- no neck support! Why is the US the only place that has this problem?

The AC did not work properly and when you called to ask for help no one ever answers.

Restaurant was good. Front desk/check was quick and easy.

Room was nice , with very friendly staffs at the front desk. They even allow us to have food brought to the hotel for us.

I had a great stay at this location. It was centrally located. Lots of restaurants and shopping within a short distance. The staff was super friendly and the room was clean. I did not like how loud the doors closed. It did keep me up at night. Other than that I was happy with my stay.

Clean, friendly staff. Nice, and quite location.

I stay here for work every year because it's close to where I need to be. The staff are great but some things just don't change and the hardest thing about this location is the sound. If the person next to you happens to be loud or talk near the shared door, it's very disruptive, even with earplugs. Also the sound from the hallway is heard very loudly inside the room. In general I'm not sure why this hotels tends to have loud patrons but it has been an issue every year I visit.

Clean room

The hotel was clean and the staff were helpful and kind. Thank you for a great stay.

The staff was friendly, it was fairly clean and free parking. It was further away from downtown and most activities, the bathroom was not thoroughly cleaned.

The staff was friendly, it was fairly clean and free parking. It was further away from downtown and most activities, the bathroom was not thoroughly cleaned.

Nothing , excellent

Everything from staff to rooms. Nothing , excellent

Hot tub wasn’t hot. Pool was extra cold. Rooms need to be updated.

Cleaniness and convenience

Cleaniness and convenience

.

I traveled alone to Houston and wanted a safe stay and I felt very comfortable and safe.

W

The people were nice , environment was clean.

Good Good

Very good

Good Good

I stayed by myself and didn’t feel alone Liked the elevator and the events going on the conference rooms Friendly stuff and excellent amenities Just wished if the washroom was renovated Overall I will definitely stay there again

Everything was great with 1 exception. They scheduled a pavement pm that blocked the main entrance during a rainy weekend. It made accessing and exiting the property difficult and parking was tight due to the pm work.

best

It was not the first time there every time I come visit Houston I stay here it perfect for me the location, the service A-1 N/A

N/A

i liked the poo; area cant wait to visit again soon when it is warmer hot tub could be warmer

Good

Exceptional

i liked the poo; area cant wait to visit again soon when it is warmer hot tub could be warmer

Exceptional

Exceptional

The staff was nice! The hot tub was colder than the pool, the ac didn’t work in the room, and they had to bring me a new fridge.

The staff was nice! The hot tub was colder than the pool, the ac didn’t work in the room, and they had to bring me a new fridge.

Great experience

Excellent hotel

Superb

Excellent hotel

This hotel was clean..staff friendly and accommodating ...and when our flight got canceled .. they let us keep our room.. we just had to rebook and pay... I would stay again ☺️

Great hotel, friendly and knowledgeable staff. Excellent pool. Minor issues with the faucet and the tub but nothing major.

ues

Clean room and friendly staff

A little out dated and needs more lighting.

it was a good stay, recommended.

Todo bien, es un hotel cómodo, y limpio, pero en el baño de la habitación la ducha estaba tapada, no bajaba el agua. Y habia algunas cucarachas.

A lil outdated and bathroom could use a deep clean but other than that everything is good. Free parking is a plus.

Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer.

Friendly staff

Concierge room

The Hot tub was broken. There were a lot of people in the pool area that didnt seem to be staying at the hotel. I had a stranger ask for my name and room number to get into the wifi. I didnt feel safe.

The room was maintained in a pristine condition, and the air conditioning functioned exceptionally well. The staff demonstrated a high level of professionalism and courtesy. Additionally, the breakfast was quite satisfying.

The workspace and the poolside are perfect.

Room was clean but a bit dated, all the elevators were working. Busy hotel, lots of conventions and loud people walking through the halls at night or in the early morning.

Clean room definitely worth the stay

Nice lobby and coffee shop was inside.

Check in staff wasnt helpful when i asked why i am provided with only with 2 breakfast vouchers when i paid for 3 thru booking.com, instead of explaining it was a marriott rule she kept saying its only for 2. When i confirmed the next day with a different staff member i was informed booking.com doesnt have the correct info and marriott only gives 2 vouchers. Rooms were small for the price with cheap appliances.

It was difficult signing into wifi without becoming a member of the rewards program.

Yes, everything was nice. I would recommend adding in microwaves to the rooms though.

Hotel it was a perfect location.I love that it has a indoor and outdoors pool

The property was awesome and I enjoyed my stay. One Thing of note the gym needs more cardio equipment.

Fun indoor pool for kids, with comfortable seating for parents.

Room was okay. But they won’t credit my safety deposit

Nicr

Everything was great as far as staff, cleanliness and breakfast. The attire of a good chunk of their other guest was less than ideal and having to shield the eyes of my children anytime we were out of our room after 12 pm. I guess spring break isnt a good time to stay. Glenda our waitress was phenomenal.

Everything Nothing

Great stay !!! Pool was not warm

Everything was nice but the hot tub looked a little dirty and definitely wasn’t as hot as it could be

The room is very outdated and plumbing is terrible as our room sink and shower was clogged. The good thing was plenty of outlets but our lamp had stains on it. The carpeting looks like it is from the 80s. We told the front desk about our room and every staff member was super sweet but it worked for one day and then was back clogged. The bar does not open until 3 daily which is insane for individuals on vacation. On the menu it states Frozen Margaritas however they do not have it before 3 the staff only made it because they could not give me a refund because I already paid on the app. The pizza also tastes terrible. The cleaning staff and front desk staff are excellent but the hotel is just not well kept.

the all around feeling upon arrival like home away from home hot tub needs to be warmer

EVERYTHING!! Glass of elevators Kid friendly Inside outside pools hot tub Nothing..zero complaints I stay at square downtown the night before it was horrible! I chose this location the second night & will stay again!!!

Hotel is old and out of date felt like staying in a motel 6

Room was spacious clean location was good near elevator

This is place is hyped up through the apps, the place is not in great condition. I booked a two bedroom suite, got an average two bedroom. The bathroom has no vents, rust in the bathroom. The pool area is rundown. For the amount that I paid I could’ve got a lot more. Lesson learned.

Staff very helpful and friendly. The hotel itself was a clean facility. Breakfast buffet is not worth the $25 they charge. The bathroom in my room had not been cleaned properly. But it wasn’t noticed until i went to shower and noticed hair, that wasn’t mine, on the shower all, the tub, and bathroom floor. The

Spacious, quiet, clean. Thank you!

Starbucks was out of what we needed for our order. Bar wasn’t open. Had to ask for extra towels. Room wasn’t cleaned from previous occupants.

Great place to stay. Needs updating but very nice stay

Good stay free parking

I’ve never felt so comfortable in a hotel as I did at The Marriot Westchase. My room was quiet and comfortable. The staff were very courteous and nice, made me feel at ease and welcoming. The food was great at the restaurant inside. The parking is great and I felt my vehicle was safe. The only thing missing was a microwave in my room other than that I have no complaints about my stay. Definitely booking with them again❣️

Beautiful, pictures don’t do it justice. Free parking

Very clean, we traveled from a different hotel that had roaches this place was top tier.

Out dated hotel for a Marriott but in a great location. Best thing was the bar and the drinks were on point. Best Long Island’s I’ve had!

n/a

James was super helpful in getting my friend and I checked into our rooms after a long drive down to Houston. The other staff including the cleaning staff were really pleasant as well. I’ll more than likely return for future stays in Houston

Would definitely recommend for staying. No complaints, great trip!

It was pleasant

A lot of guests were at the pool

Nice stay

Everything was okay

Very clean room!

The room is in a very good condition but

Comfortable, spacious, great location, friendly staff. No concerns

This is hands down the cleanest hotel I have ever stayed at. Even though it was built in the 70s the upkeep and maintenance is fantastic. This is a very well taken care of hotel. We thoroughly enjoyed the pool and hot tub.

Everything about it is friendly people ?

Clean and comfortable

The rooms need a lot of updating and the beds are extremely uncomfortable!!

Very nice family friendly place.

The lobby was nice. The room was just okay. Stains on the walls in the bedroom and bath. The heat was not working in the room.

Yes

Clean rooms

Clean Room. We.left another Hotel because it was horrible. These guys saved the trip. Me and wife fell.in Love all over again. Just what we needed. Definitely our spot when visiting Houston

I loved that the hotel lobby was a huge atrium. There’s a Starbucks separate from the restaurant. The restaurant looked very nice. The bar was separate from the restaurant and pretty big with lots of seating. Both the bar and restaurant overlooks the lobby. The lobby seating area had lots of seating too and a couple of TVs. The staff we encountered were very friendly. Once we had gotten inside I remembered that I had stayed at this location around 2004. I will definitely stay there again.

The room was clean and I had a quiet stay. Good business travel hotel.

We arrived late and only stayed for one night. The room was cleaned, beds are comfy, spacious. Staffs were friendly, and specially the area is quiet. Easy check in and out. We were satisfied with our stay.

Always a pleasure.. clean comfy friendly

yes very good as always

My go to destination in Houston. Doors slamming shut late at night or early in the morning would be my only complaint.

In good shape

Very clean room, staffs, and amenities

The staff wasnt very accommodating. I booked two queen beds and they gave me a king bed. They blamed expedia even though expedia explicitly said two queen beds. The fact that i booked this two months in advance and they wouldnt accommodate at all was frustrating. Will not be staying here again

Elevator was a major problem. seems like not enough and one of the elevator was not working make it even worse have to very long time to go up and down :(

I requested and pay a king bed for my wife and I to stay, but when I check in they gave me a double bed, I ask for it but they say no.

Awesome!!!!

We had an exceptional experience at this hotel. Beautiful. Clean. Friendly service. Comfortable. Our room was awesome. Check in and out was fast an easy!

Clean and nice room. Easy staff access

Clean facility

It is an older hotel. The room never got really cold but comfortable enough to sleep. It is clean and the staff is helpful. We were there for a dance convention. The restaurant was not really able to keep up with the demand.

Great

yes

Quiet/Clean/staff

No microwaves in rooms

Clean

If you get the handicap bathroom, it will flood easy.

The AC was not that great. Then again, we stayed here during the Tsumi Con convention, so all the cold air was going to the bottom floor where the convention was going on. But even during the night it wasn’t that great. Then a storm came through during the night so power must have been lost and the generator kicked on. That may explain the AC but the next day there was only one working elevator. It was a long wait to use the elevator. Could have been a better experience but all in all alright

Questionable one car (thankfully not mine) had got broken into in the back parking lot. But the staff was quick to pick up on it

Yes

A bit more attentiveness from the team would have made the stay much better.

Nice property

B

it was dairy pillow on the bed and bathroom it was not clean

The hotel is phenomenal

Everything went very smoothly. The room is clean and comfortable.

I will only stay at this hotel when I’m visiting Houston. I just love it here!

Clean room. Friendly staff. Swift check-in. Will stay again.

It was

Great service. Friendly staff.

Super clean

NA

Great as always.

Enjoyed our stay at this location.

Everyone from the front desk to dining room staff was very friendly! Great stay!

Room not as advertised

Amazing. The Horror convention and Hotel were perfect.

This is my second time staying here. The staff and facility are excellent just like last time.

Everything are fine,except for the bathroom, think the housekeeper misses the human bodily yucky fluid on the toilet flush handle.

The facility feels a bit old. Some restaurants nearby if you have a car.

The staff was very friendly.

I have stayed here numerous times and it is always great!

love the glass elevators! bed was super comfy!

Everything was good except the room was not very cool and we had it set at 66

The phone in the room is disconnected. How would guests call the front if there’s an emergency? This is huge safety concern Also the bathroom in room 865 commode tap is leaking someone needs to actually attend to this Also pls provide more than one tea bag! Even a motel would be more generous Food is horrible sorry

Clean room and bed sheets Nice staffs

Great property

Very clean hotel. Room was comfortable. Breakfast was tasty. Staff was courteous. I would stay here again.

Very nice and polite staff.

Got there after midnight and they still gave me a room. Amazing service, clean hotel, clean room, very comfy, me and my girl enjoyed the hotel.

The property was clean and staff was friendly

Air conditioner not good

There was poor hygiene. The room that I received had a horrible view. The sheets weren’t changed. The A/C wasn’t working. The water was not running hot. I will not be staying here again.

I didn’t like the fee for which I had to pay when I got there. I did not know that this was a fee we had to pay when arrived.

Service and staff are the same good as other Marriot hotels, but room facilities are old. The shower knob was easily fall off and AC was so noisy. I could not heat the room up and was chilly overnight.

No

The hotel over all was super nice! My room was clean and comfy! But however the bathtub ended up clogging after I showered. I have no idea as I did not cause it. The bathrooms could be a little more cleaner but over all not a bad stay!

Beds was super comfy and staff was helpful and nice

Good

It was perfect for our overnight stay; the rooms are decent. It's a nice area with many restaurants nearby.

Came for a film festival, checked in early which was great, but unfortunately my fridge in the room was out and my TV wouldn't work, but thanks to front staff John and the maintenance man they brought me a new fridge and tv. Took a couple of hours, like 5 in fact but they also comped my morning breakfast....

I ultimately chose this hotel over the Hilton down the street for the hot tub and room. Upon getting down to the hot tub to enjoy the heat, I was extremely disappointed to find that it was ice cold. It honestly ruined my stay as that is what I was planning to use to relax after a long day

Bed was good. Scrambled egg for breakfast buffet was tasteless

Good

Night restaurant staff could be a little more friendly but overall stay was good.

Everything was perfect. Keep up the good work.

Wonderful hotel

We had multiple issues with the stay. When we arrived they did not have our reservation as handicap. While there the first night our bed broke the moment my brother sat down. The next day the mirror fell off the wall onto my sil wheelchair. The first night there was a fire alarm that ended up being nothing but a friend who was not part of our party but was also attending the convention was left in a room in his wheelchair that he needed help leaving and couldnt get down the stairs. The second night of our stay the elevator I was taking to my room got jammed up and frightened me a lot I was able to get out and reported it but I don't think the hotel even did anything about it.

It was a lovely place!

the hotel was nice and in the center of many food and shopping options!

Good location friendly staff clean rooms free parking with security one of the safest place for your car in Houston

The room was to hot, and the tv was not connecting to the internet. When we try to ask for help one of the front desk told us it was not possible to connect to the WiFi. The next day we call again and they actually send someone to helps us and we actually had a problem.

Nice stay for a quick weekend in Houston for the Beyonce concert! Nice lobby and all areas we visited were clean. The room was clean and the housekeeping staff was really nice. Loved the free parking!

our room 540 a/c did not work and we were unable to be truly comfortable in our room. the tech came and looked at it but no changes really happened. very noisy hallway, and we went accommodated in any way

Delighted, great location, extremely convenient for the purpose of the trip

It needs updating

Feel safe leaving car parked over night not always the case on a trip to Memphis several cars was broken into in hotel parking lot so extra thinks for parking lot security

Hotel staff were absolutely wonderful. Our air conditioning wasn’t working and the staff was quick to send someone to fix it. When that didn’t work they moved us to a different room. The customer service was top notch. Unfortunately the actual hotel left a lot to be desired. Very outdated and in need of some renovations. Our second room didn’t even have a microwave and both rooms had very old bathroom.

Hot tub and pool was clean , large property made it feel luxurious.

Rooms were hotter than we like, not as cool as the lobby. Breakfast buffet plentiful and lots of fresh options, service great. Hot tub was a nice touch indoor and outdoor pools.

Staff was very friendly and welcoming. Room was very clean.

our stay was fabulous and relaxing other than a young persons apparent bday party in the room/suite next to ours…..slamming doors and loud kiddos but didn’t wanna ruin their fun! overall great stay!

Great stay, short and sweet. Love the noon check out so we can sleep-in if we need too. We love this hotel. Nice restaurant, good food and bar.

I hated the mattress was so lumpy n pillows too soft I guess they are over used time for new ones.

In my opinion, the pillows were all fluff, as was the bed. As soon as you lay down, you sink. Very uncomfortable. The following morning, there was a bug crawling across my bed. I showed the video to the front desk agent, James and he offered me a free cup of coffee for my troubles.

Wasn't check out perfect

Good place to stay and looks nice

Could use some updating

We had a great experience I. This hotel and it made out getaway that much more enjoyable. The cleanliness of the rooms, how spacious they were and the decor made it amazing for me and my boyfriend. Will definitely recommend and come back next time we are in Houston.

Great hotel

Spacious

The property was nice. I felt comfortable and safe during my stay. I would most definitely stay again.

Good

Beautiful hotel

What is excellent

Noise! Noise! Noise!

Just an overnight stay but had a very nice lobby with bar area that looked nice. Room was very clean

I did make excellent choices for my stay

Loved it

It was not that bad. Place was very noisy though due to events

It is an echo chamber and I would like my money back.

Overall it’s good deal with convenience to the area I want to go. But I can hear my next door person talking in the morning very clearly which woke me up. The bathroom is kind of outdated.

I liked the convenience store and Starbucks location

It was a very nice hotel. Very clean.

Excellent customer service

The hotel was nice. Staff was nice. It was clean, didn't like having to pay $50 for early checking but other than that, everything was okay.

Beautiful hotel, amazing staff. I definitely will be returning.

No cleaning service ridiculous. Bad service

I like how the property was located to everywhere I needed to go

Overall, it was a good stay, with a few inconveniences that set it apart from most of my hotel stays. There was power outage during a thunderstorm. That's not the hotel's fault, of course, though I was surprised that there was no backup provision. The toilet flushed erratically, even when I held the lever down. The ice machine was empty. And I usually stay at places that offer a breakfast buffet, or at least complimentary coffee. Maybe I missed it somewhere? So the stay itself was fine, but I would rate the amenities as below average compared to my usual experience.

WE arrived to the Hotel, and even when they were dealing with a out of power problem, their professional attitude was remarkable and excellent.

And a good location to attend your weekend Houston Events.

Most of our time there was raining, and one day we pretty much stayed in. We had a variety of good TV options to keep us entertained. A lot of restaurants options nearby, including inside hotel.

The hotel was really good and this service was perfect. The only thing is that the noise was excessive until very late.

Clean environment, have indoor poor, staffs are friendly.

No hot water

Ok

Very Clean, and beautiful hotel!

I loved the customer service

The staff was amazing and very helpful. I do think the pool area needs some short of attention. The pool area is not safe due to other family jumping on top of your kids while swimming or squirting them in the face with water guns. I think they should have some short of attended in that area to make sure it is safe for everyone.

Most amazing thing...... a 7.5ft deep pool!!!

AC didn’t work in my room for the entire stay, they extended my check out time. However it still didn’t work afterwards

Great staff. Easy check in. Affordable. I enjoyed my night here.

Nice

not what we expected for a 4-5 star hotel

Very DISAPPONINTING!

Good

Marriott was great but Expedia was very very bad , I recommend the hotel but not recommended to book through Expedia