InterContinental Houston by IHG

Was a over great place to stay

Location Price

Very poor

NICE HOTEL IN THE NICE ARE, CLOSE TO THE PARKS AND THE TRAIN TO MOVE ARROUND. ALL MUSEUM ARE REALLY CLOSE.

Beautiful hotel. Comfortable rooms. TCH right across the street.

Nice hotel and wonderful staff

Comfortable beds & convenient shuttle service!

Great stay, nice staff

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

The location is great for visiting MDA. The self-parking was supposed to be covered by the hotel via use of room key card. It never worked and we had to pay each time we left the hotel.

Thank you.

The hotel was very clean and updated. The staff was very accommodating and attentive. My husband had a surgery at MDAnderaon nearby, so the location was great for me to go back and forth to the hospital and the hotel shuttle service was very convenient to get me to the hospital and back to the hotel. Front staff helped me with some changes to my reservation. Definitely will stay here for any medical needs in the future.

I had a good stay here

Over all good and convenient location. The bar was closed due to renovation. The tv in the room will pause at regular intervals.

Staff is very friendly from the valet people, to the bartenders, to the servers, to the shuttle drivers. Front desk people are very helpful. Very close to MD Anderson. Less than 0.5 mile walk to the main building, but the shuttle can also give you a ride. Rooms are clean. Robes are very nice. TV streaming services available by casting from your phone, so very easy. We've stayed at several other nearby hotels, but the InterContinental is the best.

Modern, elegant great restaurant

Excellent as always

Check-in was quick and easy. The front desk was very friendly and accommodating. The shuttle service was very convenient for us because my husband had several appointments at MD Anderson so we used the shuttle service to get back and forth.

The location was close M D Anderson clinic so that was good Nothing

The location was close M D Anderson clinic so that was good Nothing

Wonderful experience

Superb

Exceptional

Superb

The food was excellent and the staff friendly and helpful.

Excellent Hotel! Great price and beautiful and clean , 5 star hotel

3p check-in was not good. Waited with little to no explanation. Messed up my plans. Staff was indifferent. Not helpful. Very disappointing.

Shuttle was prompt and helpful

Beautiful property

This is a mediocre property who is selling $8 for bottle water. Not worthy of price. Rooms are cheap quality and boring.

Had an amazing time here.Friendly staff,prompt service and they got me everything I asked for.I needed to warm some food and so I called the front desk to ask where could go to use a microwave.The person at the desk asked me to stay in the room and that a microwave will be brought to me.Within few minutes,the microwave was delivered.I will definitely be staying here again and will highly recommend.I wish I could rate this hotel 10 starts.

Everyone was absolutely nice and extremely clean. More than expected. ? The room phone didn’t work and it took me about an hour to contact room service. Other than that it was great. ??

Everyone was absolutely nice and extremely clean. More than expected. The room phone didn’t work and it took me about an hour to contact room service. Other than that it was great.

Standard hotel in a pleasant area of ​​the Medical district We were somewhat disappointed that at 2pm the receptionist wanted 65 USD for early check-in even though she eventually waived it - an unnecessary unpleasant start to the stay that will affect the whole impression

I've stayed at Intercontinental several times in the past including my honeymoon and have had a great experience. However, my experience at the Houston location wasn't as smooth. To start, the bell man was great, he was personable and was ready to help us. We had 4 big luggages and he was ready and willing to help with a smile. When trying to check in, the attendant wasnt as personable. Didnt even smile to welcome us. We got in early, so I asked if they had a room availbe to check in early. Unfortunately, it wasnt which is fine. But then a bout 45 mins later, as we were about to leave, they the attendant told us it was. We brought all our luggages including another family who was staying there as well. We opened the room and it wasn't ready. Had to bring all the luggages down again and was told we will have to wait. So, we just kept them in storage and left until the night time to check in as we wanted to explore. For feedback, if you are to over deliver, make sure you have it all set up appropriately. Smile and welcome your guests. Make them feel important. When checking out, they approved a late check out. They said I had to reprogram the key because it stops at the normal check out time. So i did, but when i went back, it didnt work. In short, it couldve been a better experience.

Excellent

Great experience

Very welcoming

Very impressed by the Hotel and price

Great property for our family

Good

Good stay but in room coffee was not the best

Exceptional

Everyone is always friendly as usual!

Friendly staff, well maintained

Wonderful location to events at NRG. Very clean, friendly staff and great bar area.

Exceptional

Prompt and professional service

A light on a desk was stuck on and did a strobe light from 1:00 am til morning. It was awful . I was by myself and did not want to call maintenance at 1:00 am . Talked to manger next morning, showed little concern at all. Also ate at expensive restaurant that has also been good was awful . Food was cold. Highly disappointed and would not recommend for anyone to stay for there pricey rooms. Then to top it all off charged me an extra room charge rate when I checked out that I’m still trying to get refunded

Everything was clean and the staff were friendly. Definitely rebooking!

Very good

This an excellent hotel. Great for shuttle to NRG Stadium. Had buffet breakfast and it was delicious and restaurant staff was very nice and attentive. Parking garage next to hotel. The elevator takes you directly into the lobby.

Service and accomodations. The valet guys surronding my vehicle to compete for my tip. Somehow, they knew I was a big tipper and four of the valet guys three black and one hispanic surronded my vehicle to assist with loading my very light luggage in my car after I checked out of the hotel. Four guys was not necessary. I was working with the hispanic guy who had serviced me with a luggage cart and took my escorted me and my luggage to the front enterence.

Service and accomodations. The valet guys surronding my vehicle to compete for my tip. Somehow, they knew I was a big tipper and four of the valet guys three black and one hispanic surronded my vehicle to assist with loading my very light luggage in my car after I checked out of the hotel. Four guys was not necessary. I was working with the hispanic guy who had serviced me with a luggage cart and took my escorted me and my luggage to the front enterence.

Needs to be replaced at once.

Loved it

We traveled to Houston for stockshow. We didn't know when exactly we would be showing and probably should have extended our stay sooner. However, we didn't and on the last day, they were unable to extend our reservation because they were over-booked. The manager was pretty rude about it. Didn't offer any other help. I felt like what would have been a nice stay, left a bitter taste in my mouth.

All where okay

Clean

Very good

Clean room and nice staff

Really good everything

Exceptional

Did not see or use the pool.

Amazing hotel. Beautiful property, wonderful customer service.

Very clean exceptional service from the front desk bellman,to valet Exceptional

Very clean exceptional service from the front desk bellman,to valet Exceptional

The staff was very helpful. The room was quiet (on 17th floor) and comfortable. The restaurant has a large excellent menu, and there is a nice lobby bar. A great place to stay at the Texas Medical Center.

Superb

amenities in room were good. Restaurant on site was very good. Staff were very pleasant

Room was available and clean

Room looked very basic, old and ac wasn't cold. Small fridge in the room didn't work.

Spotless, smells good, friendly staff.

Exceptional

Room was clean and staff was very sweet with our baby.

NA

I am a frequent guest of this hotel for the last 3 years. Always great.

Good

Clean room and excellent staff, especially Debbue, and shuttle service staff, specially Alex!

Nice stay

Top Tier visit. Enjoyed the stay everyone who helped was very nice. Loved the view we had. An overall 10/10 experience. Cant wait for my next visit.

The staff was very professional, and I love that my room, was clean and fresh. The only area that could’ve been better was my bathroom. It could’ve been mopped more thoroughly, and there was hair in the bathtub that wasn’t mine, which was noticeable. I’d recommend a final check during cleaning to ensure bathrooms are fully cleaned before guests arrive. Other than that, it was a good experience overall.

Front desk. Maid service missed a whole day of cleaning. Room was dirty.

Very clean room & responsive staff!

Hot water in both lavatory faucets, no cold water and when I told them about the problem at check-out, no apology or reduction in rate.

Great staff, beautiful lobby, comfortable and clean room

It was good not excelente I think there is a lot of room for improvement

The fact that there was food (fish) left in the refrigerator by a prior guest. The room was not cleaned properly or this would not have happened. It smelled gross.

We didn’t have the breakfast because I had an early doctors appointment. We did not like having to use a QRcode for everything.

Pretty clean Nice upgrade in the lobby area

Clean

This is my 3rd time staying at the intercontinental because my son lives near by. The hotel is fine ( nice valet, friendly staff, rooms clean ) but the showers do not work well - we could barely shower as the water went from scalding to freezing without warning and the front desk sent up an engineer twice with no luck -- this occurred last time as well but they were able to change us to a different room that was slightly better with this problem. So if this is important to you then I would suggest staying elsewhere.

Bar snacks were delicious and service was very good. The hotel was very comfortable and our room was nice.

Very clean, the hospitality was top tier N/A

I stayed at the InterContinental Houston for four nights and thoroughly enjoyed my stay. The staff was helpful and friendly. The room was beautiful and clean. Everyone in the lounge was helpful and friendly, and the food was good. The valet crew was terrific. Big shout-out to Abdalaziz, Liliana, Robert, Quinton, and Alex for helping me with my vehicle. I wish I kept the names of the other staff who made my visit unforgettable.

Love the intercontinental

Totally enjoyed our room and stay. And thoroughly enjoyed our dinner at the Safina. We highly recommend the InterContinental Houston.

A

Room was clean

Yes,great clean room breakfast was very slow service and was not busy.

Overall is a

Please don’t Room was not in the best condition

Location, professional staff with great attitude. The restaurant: great cuisine - we loved the hummus especially. The Restaurant/Bar Area are a little cold and impersonal, less cheerful than a guest who goes to MD Anderson might find comfort in. Concierge and Maid service ware outstanding. All in all one a great stay. The room was spacious, quiet, and comfortable. Soft bathrobes to boot. The bar area and the Restaurant feel and ambiance, perhaps due to the very high ceilings, are a bit dated and cold. Since many guests may be visiting also MD Anderson for treatment, a warmer, more soothing environ in color and especially light, may be great. The morning coffee, albeit very good, is expensive $6+. We found other comparable Hotels offeer free coffee in the morning for guests staying a full week, like we did.

Didn’t drink at the bar

The ribeye steak, I believe was a sirloin. Either way it was overcooked and overpriced. The room service menu was very limited.

Clean quick check in

54 dollars for parking Not worth the money. Nice people.

Courteous staff. Clean room with nice amenities. Great location.

My toilet was clogged when I arrived and although staff engineer was most gracious and worked hard to get it fixed after 2 flushed was clogged again - obviously was a bigger problem. I had mentioned my request to change room, that seemed not to be an option so I felt other guests must be experiencing the same!

Very clean room very polite staff

Clean room and staff assisted me when I needed help with my rental car. They helped me inflate and directed me to a place to have tire fixed. The head valet person was so accommodating and truly nice.

I’ve been going to Houston for doctors appointments for 14 years, and this is the best place I have ever stayed — friendly staff, clean hotel, fantastic shuttle service. I’ll never stay anywhere else when in Houston.

Everything was spotless! The room, the common areas, and the gym. All the staff we encountered were very friendly also

Large rooms, van service to TMC, staff very responsive.

I have not stayed in an Intercontinental hotel in a while and this hotel makes me want to search for Intercontinental first before I look at other hotels. Really wonderful at every turn.

The food at restaurant was not great for the price. It was edible, but not worth the price.

Would be 5 stars, but my credit card was was charged $302.06 (on top of what I paid for the room) and no one there can tell me why. In short, if you stay here watch the charges on your card

Great staff, clean room

Clean room. Great hotel bar and breakfast cafe. Close to the hospital.

I have stayed @ this hotel several times since 2019; but, this time I was not happy! I spent 2 days in a cold room, furnace was NOT working properly, maintenance staff was sent to my room 4 times to work on the thermostat, I was never offered a new room until I went to front desk & demanded to be moved to another room! Not sure I will stay there next year when I go back for my yearly checkup @ MD Anderson!

It was beautiful, it smelled good, I felt safe and the staff was friendly and accommodating. And it was clean The pool could’ve been better

Our stay was wonderful, the hotel has chauffer service to shopping areas. However, on the morning that we checked out at 9am, we were told there was a restaurant charge to our room. In our 3 nights, we ate out at local restaurants with our family and has never used the hotel restaurant, we asked for proof of signature but the girl at front desk said she will take care of it and reverse the charge as we did not eat there. We got home and found that our credit card was charged. We had called the hotel right away and was told that the accounting department will reverse the charges within 24 hours but that never happened and called the hotel again the next day, again Jan that received the call put me through to front desk and I had to explain the whole story again and was told by Mariane that accounting department will have to handle it. It is frustrating how slow the hotel is reacting when clearly it is their fault, the size and calibre of this hotel, we just expect better service when it is the hotel's mistake. A large hotel like this, you would think that they double check on guest room and signature and I also asked them to check their surveillance camera cause our family has receipt proofs that we did not eat at their restaurant but somewhere else. I would have given them a perfect mark but this episode leaves a bad mark for the hotel in my book, and speaks volumes for their lack of customer service. Our stay was from Nov. 9 and we checked out morning of Nov. 12.

Clean room, excellent staff, kind and respectful.

Rude staff

Breakfast and parking prices here are insanely high! The staff was friendly but I’ve had much better amenities and comfort in cheaper hotels. I thought it would be nice to treat my wife and myself to an upper class hotel but the way all the services and charges were added makes me think my future stats will be at more economical places that offer things like free breakfast and free parking and real coffee pots and microwaves in the room.

Needed a place to stay close to our home for a night due to some repair work being done. This fit the bill wonderfully. Very nice hotel with a comfortable and clean room.

Amenities were good, the restaurant was nice. Doggie area was nice- not on the grounds but nearby.

Nice

Our room has an adjoining door to next room. Neighbors with kids were loud late at night and early morning. Sound proofing is not great for adjoining rooms.

Loudest elevator which could be heard through the walls. No water pressure in the sink.

Always an incredible experience staying in this hotel

The Parking was very inconvenient.

Very clean and the staff was attentive without being intrusive. Mattress was past its time.

Very well maintenance property, beautiful lobby and friendly staff.

Great day. Conveniently located as well to MD Anderson

The restaurant is wonderful, as is the bar. The rooms are nice, clean and comfortable. The staff is very helpful.

It's a good thing I chose such a nice hotel, because man did I spend a lot of time there. Room, staff, and common areas were all lovely. Food and wine delicious and reasonable priced all things considered. And WOOD room keys? Wow! A hotel out to reduce plastic waste is a hotel after my own heart. Fabulous. I do not have an answer to this question.

Very disappointed to stay in a hotel with high flag but sub-standard service.

Our room was very clean and the bed was super comfortable. The front desk was very friendly

I love this property everytime i stay here

Great location

Very friendly and accommodating staff.

Very close to hospital

Very nice staff. We arrived late in the middle night and leave in the next day, the staff offered us late check out at 2pm. Very helpful. The hotel location is very convenient too

Clean room

The entire staff from the front desk, the bar staff, housekeeping , and the shuttle drivers were all extremely nice , polite , and friendly !

Clean room. Nice shop.

Nice Staff!!

Close to Rice Village

Perfect for mtgs in and around the downyown area withouy being downtown. Fantastic casual dining options in area.

Love the rooms and the bar area which had very talented entertainment nightly was so good and the food and drinks were delicious! The restaurant was very good too for breakfast and dinner! I liked the pool area, but it didn’t get very much sun because there are other buildings around it which were blocking the sun at certain times of the day, during the time of year we were there. Obviously not a deal breaker. Lol

Very nice hotel, workers very friendly. Food good. I will return to this hotel.

Very easy check in and clean room

Awesome location.

I forgot to ask for the food voucher. But I did get my parking free, after help from an assistant. The hotel itself was great! It was clean, and the room was just right. The staff was nice and very accommodating. We used the shuttle to go to dinner, and the app, car and driver were all excellent.

Good

Clean and well maintained

Right next to Rice University. Shuttle service is very helpful.

Parking proble

The entire staff were extremely friendly & hospitable, especially Mr Wang! Feels like you are hosted by the best of your own family! M~

Very friendly staff!

Clean hotel with friendly service. The pool area could use some new chairs. Convenient to hospitals

.

Love this hotel! It’s clean, comfortable and convenient to any of the MDAnderson medical buildings. Restaurant and bar are also great. Many dining options within walking distance.

Excellent service and good restaurant. Walking distance to all hospitals in TMC. Worth the cost!

Beds are very comfortable, we enjoy IC chain very much!

Room is clean, bathroom is big. the staff is very nice and upgrade our room which made my family stay very comfortable.

Great clean property, pleasant atmosphere.

Convenience to med center and shopping

Outstanding!

Great location Abandoned building/construction next door ,

Front desk, bell service and valet paring attendants we are all very good. The rooms felt like they were not as clean as they should be and there was hair on the bedding when we first arrived. The carpet in the hallways had stains as well as the lounge seating area couches. The overall feel of the common areas did not feel fresh.

The property is very well maintained and the staff is very attentive. Great housekeeping staff and front of house staff. Close to public transportation and activities. Great place to stay!

Location, and cleanliness and staff were top notch. The beds were less than desirable. While not everyone enjoys the same firmness, I or my girlfriend didn’t sleep maybe more than an hour while we were there.

Very convenient for medical appointments. Staff very friendly and professional. Could have had 2 people checking people out to avoid longish wait Friday morning at 6:45 AM.

Loved the staff. Convenient to nrg

Services were excellent and the room was very clean.

Room great- very nice setup. Restaurant great. Parking included- great.

Very good hotel for visits to mD Anderson. Excellent facility and staff

Gorgeous property and amazing breakfast spread.

The hotel was beautiful from the front lobby to the restaurants. Staff went above and beyond.

The staff and the property were excellent. Dante checked us in. The process was quick and easy. Check out was much the same. The restaurant had excellent food, and fantastic service. This was my second stay at this hotel. I’m sure it will not be the last. This is a great hotel. 😊

Overall an excellent experience!

Great Place

The property was beautiful!

The Decor was amazing in the lobby/bar and restaurant areas. We had exceptional service from staff and the hotel is very nice. Did not like the smell of whatever sanitizing agent is used when cleaning the rooms but overall I enjoyed my stay.

Excellent, clean, accommodating.

The hotel is a very nice one and the customer service overall was great my reason for the 3-star is because during my check-in the young man was very courteous but lacked knowledge. I had to tell him about the amenities that were included in my stay. If I had not said anything I would have no access to the lounge, no $25 dollar credit and these are things I paid for.

Staff was uniformed about perks and upgrades. Attention to detail is nonexistent. Ask for a towel get a bedsheet. Pool area was dirty. No ice available… receive a rude attitude and answer when asking. Purchased reservation for accommodations plus 2 breakfast… did NOT receive the breakfast(s). Will NOT stay here again.

Nice property, Parking is so expensive though and the parking garage is not connected to the hotel. Other than that really good place and I recommend paying for breakfast in advance cause they are pricey.

Love this hotel! Every time I’ve been here the staff is welcoming and friendly. Great amenities. We used the pool this time and the view was so pretty. Comfy bed, spacious bathrooms. Loved it!

bed bugs

Great overall experience, The room 1101, at the end of the hall was great, strange barn door slider on the bathroom, not much for privacy. Other than that, everything else was great.

We were in town for a High School graduation and this was an ideal location for getting to our son's home. The self parking was good, but quite expensive at $37/day. The room was excellent and the hotel was i great condition.

Nice,clean property

Great service, comfortable room. Great hotel in the best location in Houston.

Very quiet with polite staff

Attention to details is good.

Everything about this hotel is absolutely wonderful!

Great hotel easy access to NRG Stadium.

We wished there was some sort of gift shop on the property, but overall, it was clean and pleasant.

Everything was amazing!! Top notch operation!! Very welcoming!! We will be back!! ❤️

Super nice hotel! Great location! And the staff were extremely nice and helpful. I left my phone in my car and the sweet valet guys were more than happy to go get it for me. They were the best!

Nice

Hotel was fantastic

Nice hotel

The staff here is amazing. Was able to get an early check in. Very close to everything. We easily got our 10,000 steps without trying.

Great place to stay while in Houston! Needed to be close to Rice University and this was perfect!

Modern center

Visit and enjoy

Lovely property would def stay here again

Bset place to stay while visiting RICE

Very clean, knowledgeable staff, loved Byredo partnership so unique had wash ect. nice touch.

From front desk to valet. The staff here is excellent 👍

Property was clean. The dining service was slow and the parking was not good. Really tight garage and charged $47 for overnight valet. Won’t be back

Beautiful hotel, great clean rooms, very nice lobby

Xxx

Everything was perfect!

Great very very clean

Close to NRG stadium, beautiful clean hotel. Parking was expensive whether you self park or valet

Very nice place

Very comfortable hotel

I always enjoy staying at IGH.

Rodeo Ready with convenient shuttle stop

Great stay

And the maid staff double blocking their carts in the walkway when they saw us with a lot of carry on luggage. I almost wanted to help them wheel the carts out of the way -just a tiny bit. but instead we picked our luggage up and squeezed in between while they both watched. This may be a petty comment but we left at 7:00am and were in a hurry and this hotel wasn’t cheap.

Very short stay for a college visit. Self parking was not easy to find or marked, but staff helped us out. Convenient to Rice.

Good location

Best hotel in Houston!! Staff is awesome and friendly!! So many great ammentities!!

Everything was wonderful! Loved the convenience of the shuttle to and from the rodeo.

I oaid for a rate that included parking for 3 nights and when i selected on Hotel.com it increased the price accordingly. On checkout the Hotel refused to honor that and said it did not say parking was included. Told me i had to take it up with Hotel.com which was impossible to do as their virtual assistant lead to a deep end conversation. So they charged me double for parking

Amazing stuff and great hotel.

Matt the bartender was excellent… best drinks, most courteous guy!!!!

Always clean and convenient location

Great property and location is great especially for shopping and medical appointments

The room I picked out during reservation was not available. Offered me a free breakfast but wasnt noted in my account. I was told breakfast would be available at 6am but nothing was open until 6:30.

Great hotel, very clean and great staff! Highly recommend.

My stay was overall satisfactory. We had a few issues that fill shouldn’t be missed when staying at an elegant plac paying premium prices. Three lights bulbs was shot out. The cleaning staff should make sure everything in the room is in working order.

Very convenient location

Our stay was great! Easy check-in, friendly staff, clean room, professional valet, and safe environment.

The staff are always so nice and accommodating!

nice hotel but the parking and location is a bit offputting

Properly and staff are nice

Excellent room with a view of Texas Medical and a great lobby bar with live music at times and really good food and drinks