The Chifley Houston, Tapestry Collection by Hilton

Excellent staff!

Cloth exchange and cleaning times could be available so we know when to step away to give time to tidy the rooms.

Very good

The property was clean and well maintained. The staff was very helpful. The restaurant offered a convenient solution for a quick meal and the food was good. The location is very convenient and within walking distance to the Galleria. I will definitely be staying here again.

Superb

Everything was great. Will definitely stay here again. If it’s not in the room, just call and ask for it. Got a microwave and iron delivered to the room within minutes.

Hotel muy bonito, habitaciones cómodas y amplias.

On arrival, we were greeted by a wonderful doormen crew. Check in was easy. Simone was super friendly and gave some excellent dining and other recommendations to help us throughout our stay. The hotel has a nice restaurant with menu selections to accommodate most diets. The hotel bar is a great place to watch sports and Jennifer and Josh are both top notch bartenders. Ask about the peanuts! It's conveniently located next to shopping, dining, comedy club. Spacious and clean rooms. Highly recommend.

Beautiful hotel. We loved it!

Exceptional

This hotel was very nice and close to a lot of things such as shopping and dining. The hotel itself was very welcoming. The staff were very friendly. The rooms could use a little remodeling however they were very nice and spacious. The pool of course was the highlight of the trip because my daughter stayed there. This whole hotel was comfy/classy and I would stay again.

Need smart tv. Couldn’t even use Fire Stick because the tv is mounted. The restaurant prices are ridiculous and then a 20% service charge.

Very good

Exceptional

The service was great. The room was pric

Everything

Everything

Good folks but details are lacking. For example, lighting across hotel had different bulb types. LED lights in the room make for a unique ambiance.

So beautiful

Exceptional

Exceptional

Nothing, the property did not let my wife and I check in.

Very accommodating staff

Very clean

Very clean

Amazing hotel. Would 100% stay here again.

It was a plus that breakfast was included. There were lots of choices to satisfy most people. We also ate dinner in the restaurant and the cocktails and food were delicious

It was a plus that breakfast was included. There were lots of choices to satisfy most people. We also ate dinner in the restaurant and the cocktails and food were delicious

Superb

Modern and very classy hotel

Modern and very classy hotel

Property was nice. Staff was friendly. Parking was easy and convenient. Clean room.

넓지만 좀 많이 낡았음. 업데이트가 필요함.

Staff were very welcoming and friendly.

The property was in a great location. The breakfast was very tasty and the staff was really helpful

The front desk staff were excellent. They were super friendly and welcoming. The rooms were clean and the shower was delightful. The ice machine was out of order on my floor so I had to go to another floor to retrieve some. Also, the room service delivery person forgot my drink and I ended up having to go downstairs stairs to the restaurant area to get it.

The front desk staff were excellent. They were super friendly and welcoming. The rooms were clean and the shower was delightful. The ice machine was out of order on my floor so I had to go to another floor to retrieve some. Also, the room service delivery person forgot my drink and I ended up having to go downstairs stairs to the restaurant area to get it.

The property was in a great location. The breakfast was very tasty and the staff was really helpful

Good place to stay perfect

Very good

Nice place , clean and rooms with generous space and clan

My favorite place to stay when I’m in Houston. Wonderful staff, rooms & amenities

Nothing, the property did not let my wife and I check in.

Location, rooms are comfortable 2 times I asked for wake up calls at 6:00 am at reception. Never happened

Delivered to the room. Taste was awesome and the portion was plenty. Overall the property was nice. There were far too many unchapparoned children and teenagers on the property. Apparently a basketball group of some sort was staying at the tine we visited. They were loud and obnoxious. It made moving around the dining area and lobby very frustrating and uncomfortable.

Passable

Delivered to the room. Taste was awesome and the portion was plenty. Overall the property was nice. There were far too many unchapparoned children and teenagers on the property. Apparently a basketball group of some sort was staying at the tine we visited. They were loud and obnoxious. It made moving around the dining area and lobby very frustrating and uncomfortable.

Location, rooms are comfortable 2 times I asked for wake up calls at 6:00 am at reception. Never happened

Second time staying and both times were great

I enjoyed my stay at here. Staff were very friendly and helpful. Our a room was clean and the beds are amazing!!!!

Good lunch menu.

Very nice hotel in great area. We had dinner at the restaurant downstairs and drinks amazing!

Amazing

The staff was amazing

Yes

Very good

Everything was perfect eith this hotel!

Yes

Staff checked me into someone else room without confirming my first name, we went up to the room and a dog came out. Went back down just to be given another room that’s doesn’t open. 3rd time going down the staff offered free breakfast to the guest where we walked into their room but never mentioned anything to me about the inconvenience. Staff also goes up with us to make sure the door opens to the room & yet again still didn’t open, she then goes down and gets another card to another room, I paid for a city view room and was placed in a room facing the AC unit. Overall a whole hour to check in, wouldn’t go back.

Staff checked me into someone else room without confirming my first name, we went up to the room and a dog came out. Went back down just to be given another room that’s doesn’t open. 3rd time going down the staff offered free breakfast to the guest where we walked into their room but never mentioned anything to me about the inconvenience. Staff also goes up with us to make sure the door opens to the room & yet again still didn’t open, she then goes down and gets another card to another room, I paid for a city view room and was placed in a room facing the AC unit. Overall a whole hour to check in, wouldn’t go back.

Breakfast

All good

Great room, but a bit noisy from street

Great stay

They don't really have a coffee shop much to my dismay. Getting a cup of decaf was a chore and I didn't even want to see what would've happened if I asked for a latte. The service was good and the people were very nice, but you need a coffee shop or stand.

Clean room great environment 5 min from mall

Beautiful hotel, super friendly staff. Great location.

Elegant The pool was to cold lol

The space and staff

I had a great stay during my visit for the rodeo. The hotel was super clean and the staff was friendly. I'll definitely stay here again for any future trips.

Refrigerator in room was filthy. Sink was dirty, too.

Bathroom was uncleaned where we checked in

Clean room, updated hotel. Amazing location, one block from the galleria. Convenient onsite parking garage. Would stay here again!

Clean hotel. Very warm environment

Perfect location!

Everything was five star very professional the room service was wonderful 😊 staff was very helpful with getting me Uber service

This is a very nice option while staying in the galleria area of Houston. Pet friendly, and a fine place to conduct business. Plenty of quiet areas where discussions can flow without much interruption. Too cold to enjoy the pool area, but it looked very nice.

The room. The prices and holding fee. And no streaming services on tvs.

Excellent, spacious, clean room. Loved the time we spent at the bar.

Yes

Location is wonderful

We loved how the valet was on top of everything. We had a quiet night with no issues. Had a "staycation" during spring break. We will be back!

Check-in was easy. Room was pleasant. Felt clean. Bed was fairly comfortable. Overall it was a decent stay. Room did not have a microwave. Parking was $75/Night. Elevator was very creaky...yikes. Not as close to NRG Stadium as I thought from the ad.

The staff were great and there are no real negatives. The location is good and they have on site parking for about $30 a night. The room had a few small issues that were quickly corrected by the staff. The bathroom had sliding barn type doors so not a lot of privacy if you have people in the room. Nice pool area and I would consider staying here again

Yes the hotel was really in a great location

The ghhbbbn

Wonderful location. There were a few items in my room that didn’t work. The ice machine on my floor was broken. The sockets in my room only worked in one area and it made it difficult to do paperwork. The shower head was also malfunctioning.

No one ever answered the phone at guest service.

Location Did not get the room asked for .

Spacious and very clean rooms, nice location, great food!

They couldn't find my reservation and it made me late to the event I was attending. Then we went downstairs for breakfast and they locked us out of the room.

Clean, nice staff, great location.

Nice hotel, close to a lot of things. Very nice bar, restaurant, and pool. Room was spacious.

Clean room

The room was amazing Everything was amazing

The Chifley Houston is near the Galleria and lots of restaurants. The self parking is VERY expensive.

Beautiful hotel, clean room, but lumpy mattress and no hot water in the shower. Staff didn’t seem to care.

I checked in they gave me the wrong room. Then offered complementary breakfast then charged me $75 for a breakfast buffet and I asked the lady at the front desk and she had a attitude about it and i mentioned to her about her saying it was complementary and she said she can give me $15 off and she should have honored what she told me when I checked in

Great overall

Everything was great,clean spacious and curious friendly staff.

It seems to be a common problem per the staff and its nor fair to the guest to chase down a refund. The hotel itself and staff were great

The rooms and hotel were beautiful and modern. Breakfast buffet tasted great. Some services and requests took longer than expected to accommodate but overall great stay.

Location was great ..

Staff was good and room was very clean

VERY courteous staff. Great beds and pillows, but rooms look a little run down, needs some updating

Room was nice and clean. Floor was quiet. No iron or ironing board. Only a hand held steamer. Only issue was with Valet. Was charged 49.00 after overnight stay but also had a 17.00 parking garage charge from Valet retrieving my car the next morning. Overall it was a good trip.

Great Location, Very clean, and great staff.

The hotel is eclectic and has a great vibe. The hotel team members were really nice.

The shower water temperature fluctuated A LOT and would become scalding hot for a couple seconds every minute or so. The worst part was that there was a terrible foul sewage-y smell from the sink for the first few seconds when the tap was turned on. Overall, not worth the cost and definitely not a 4 start hotel.

Really comfortable

Clean room, great staff.

Great room size, friendly housekeepingz

Easy check in. Unfortunately, no ability to microwave anywhere on the premises.

Room was very clean, excellent staff.,Enjoyed the restaurant

very clean well maintained, great location

Basic room, cramped layout, clean, minimal amenities. Not worth the price.

Room was well maintained. You could tell it was an old but renovated room. I’m taking off a star because the room didn’t have a TV with any streaming services available, no Bluetooth connection, and not even an HDMI cable available. In the year 2026, this is hard to accept.

Excellent room

Very spacious room, very comfortable for a family with kids, considering the suite layout and sofa bed outside the main bedroom. However I wasn’t aware that housekeeping service what not performed on a daily basis and had to be requested.

I had 4 different rooms. The third one from the last room flooded. It was a giant inconvenience. I was waiting on my full refund.

Absolutely wondeful experience. Beautiful boutique hotel. Kind and helpful staff. Highly recommend. Exceeded my expectations

Very clean and very nice hotel. Staff was friendly too. Would definitely stay again!!

We had many problems with our room. As Hilton members, we came from several other Hilton hotels traveling through the state over vacation. This was supposed to be the nicest of them all, and it was the grossest. We arrived to a pungent smell of fish in our room, as well as fruit loops cereal along and under the coach. Our shower took upwards of 10 minutes to heat up, and when it did, it was scalding and did not change temperatures quickly either. The receptionist downstairs was incredibly rude upon our arrival; probably upset she had to work New Year’s Eve. When we originally arrived, we had requested a higher floor, and she had told us that was not possible due to the hotels capacity being full. When we made our complaints about the smell and cleanliness, miraculously a higher floored room was then available. No apologies provided. We came with two young kids who were exhausted and just wanted to shower and sleep. There were no blankets provided for them in the closet- so we had to wait for that, as well. All in all: the hotel room was unclean, the water situation was a mess, and there were no blankets in the closet with the pull out mattress. We do not recommend this hotel for any reason, whatsoever. The staff was rude and our experience was poor. Save your money and avoid the “4 star hotel” facade.

Dealing with theft issue, have filed police report, would NOT RECOMMEND THIS HOTEL, would never stay here again.

The staff was great! I wish I’d gotten some of their names but one man helped us with our luggage was engaging and so polite! There was a bartender who was really nice too, she made us drinks in the Christmas bar the last day. Another bartender who made me a delicious pitcher. They really outshined the negative. You get what you pay for with this hotel. My husband was basically Bob the builder for our toilet for the few days we were there and our shower would not turn off. There were some other minor things but again, you remember what you paid and you let it be.

Valet was slow. Seems to only had one guy working. We drank at the bar and they couldn’t make some of the drinks on the menu due to not having the mixers. Took us a few minutes to check in due to front desk person doing another job, but smooth otherwise. It was quiet, clean, lobby was decorated for Christmas and that was nice.

Great hotel, clean and spacious room, nice staff. No microwave in the room though.

Beautiful hotel that smelled really good upon entering. The hotel staff was friendly and helpful. The lobby was decorated in Christmas holiday theme. The room was spacious but had NO MICROWAVE!! NO MICROWAVE ONSITE!! The kids had leftovers and had to eat them cold.

The hotel was awesome since we walked in

The room was clean and spacious. The restaurant also offered

Room size was very spacious

I thoroughly enjoyed my visit. Check-in was smooth. The staff was very nice and their location was perfect near the Galleria.

Great stay in a nicely appointed and spacious room. Lavazza coffee maker in the room a plus. Living room seating is comfortable, as is breakfast nook seating. Great shower water pressure, decently comfortable bed. Would stay here again next time in town.

Beautiful hotel with comfy beds and great service

Nice room and staff

We will definitely be back

This hotel was one of the best I’ve stayed in.

The rooms here are like small apts and they were very clean and smelled great. Not to mention they are dog friendly which was perfect for our mini poodle. We came for the NFL game and it was close to the stadium. Valet is reasonably priced. Only downside was bartender was a little rude to us but other than that we will definitely be staying here again on our next visit.

Great room

Hotel was great

The rooms were great, so spacious. Location was fantastic.

Exceptionally average. Bright white LED bulbs making it feel like a hospitable? Expensive overnight self parking? "Breakfast" lol? If this is for you, then check out this hotel. If you care about yourself at all, check out literally anything else. Very underwhelming, but, it's a place to sleep.

Good hotel.

Great

Very nice hotel

Really nice hotel

Paid parking for guests is disappointing at $32 for self-parking. For a hotel in this category, you expect basic items like slippers or a dental kit, but none were provided. The AC kept the room cold but was noisy. The windows weren’t soundproof either, and the freeway noise was noticeable throughout the night. On the positive side, the bedding was clean, the mattress and pillows were comfortable, and the in-room espresso machine was a nice touch. Staff at check-in and checkout were friendly and helpful. Good staff and a few nice features, but the overall stay didn’t feel like the 4-star standard they advertise.

Everything was great!!

Great location. Great room. Friendly staff.

Rooms. Location. Decor. Restaurant

Hotel staff was awesome from valet, front desk, bellman, and bar. Simone was an absolute rock star

pretty nice hotel. I do travel quite a bit. the biggest deception was to pay in total 47$ for pasta that were really bad. i mean any uber order would have been cheaper and better...

The hotel is beautiful. Check in and patking was quick and easy. The room is large and lovely.

Clean

It was Ok

The bed was not comfortable, and there wasn’t a microwave in the entire building

The staff was great, and was very courteous and welcoming

Room was clean and staff was great

Amazing staff and luxury feels! The room was just perfect in size and cleanliness.

Clean room, nice staff. Bar service was great, didn’t get my blue Hawaiian quite right the first time but it was better the second!

Such.a nice hotel. Very spacious rooms.

Everything was on point didn’t get to try the restaurant

Yes

Rooms are fantastic, Staff are great didn't stay for Breakfast... But will return

Good

Clean room. Quiet location. Accommodating staffs

Room was great. Lady at front desk just not very friendly.

The front desk associate was professional, friendly, & knowledgeable. If I only had to review her, this would be a 5 star review. During check in, the valet entered &stood at the desk. When I was asked for my license plate, the valet spouted off the plate, but we disagreed on the order of the letters. He told the desk clerk to put in the plate number he gave, disregarding me. I confirmed that I would self-park my car. The valet continued to stand there and insert himself in the conversation. He told me he had memorized my license plate, he knows all cars in his lot at all times, he was very good at his job, etc. I was uncomfortable during this exchange. Afterwards, I loaded my wagon with luggage and headed to the 2nd floor room with my daughter. As we entered the elevator, he approached us and told me he needed my car keys. At this point, I had been at the hotel less than 5 minutes. I assured him I would move the car as soon as I placed my bags in the room, and he told me that I was not allowed to without surrendering my keys per company policy. I asked my daughter to go sit in the car until I placed the bags in the room. He followed her & continued to discuss the matter with her, so she left the property due to feeling harassed. I went back to give the front desk my actual license plate, as he had given the wrong one. 3 other guests arrived, parked in front, checked in and took bags to their rooms, and he did not approach them at all. Bathroom was dirty in room.

Such an amazing hotel! Every room is a suite I believe with a living room couch and a separate bedroom. The only downfall is there’s no microwave to heat up leftovers not even downstairs. Nowhere in the whole entire hotel. But if that’s my only complaint, it’s not that bad.

Awsome hotel but pay to park should be included

We like it very much. The room was clean and quiet, the scenery was beautiful, and the front desk was friendly. We got the toothbrush.

A few things stood out during my stay. First, there was no door sweep or stopper under my room door, which made me feel the need to stuff towels there for privacy. After checking in and later browsing reviews, I noticed that several guests had mentioned jammed bathroom doors, which I also experienced. So if privacy is important, I’d recommend requesting a room with a fully functioning door. Lastly, my interaction with the bellhop was questionable with my experience in traveling. I accepted help with my luggage upon arrival and explained that I didn’t have cash on hand but would tip before I checked out. He then suggested I could send the tip via Cash App or Venmo while in my room, which I found unusual for a hotel of this level. I felt a bit pressured and ended up paying digitally, after which he gave me his personal business card and told me to contact him directly for any other help. Overall, the experience left me uneasy and not quite up to the standard I’ve come to expect from Autograph Collection hotels.

Very nice rooms central and clean

Found old burger lettuce in pull out bed as well as a stain

Excellent staff,conveient location and tasty resturant add up to a nice stay!

The coffee maker in the room was broken and they couldn’t replace it so no in room coffee.

The environment was super clean and the staff was amazing.

Nice staff and clean rooms

My only complaint was the bed. I was going to complain about the bed being hard but once my husband came to bed he said it was hard I knew it wasn’t me and went to sleep on the couch. Everything else was good just not a good night of rest

excellent hotel, spacious rooms

Great visit. The only thing was the elevators were broken in the parking garage. So you had to carry you luggage if you selfed parked. Luckily we did not have much , only stayed one night. But if the front desk would have told us we probably would have paid $10 more for valet. Also the ice Machine on our flood was broken but we had an ice chest so did not have to make to many trips. Staff was friendly, pool was nice, room was clean and big. We enjoyed our stay overall and would stay there again.

Great area

nice clean hotel , roomy

Excellent rooms

The hotel is well kept for it's age. The 9th floor had a sour smell in the hallways.

Friendly and professional staff

Nice hotel with good service, but very noisy at night due to the nearby highway. Not ideal for light sleepers.

This place is very nice, BUT the prices for breakfast, it’s CRAZY. We ended up getting the buffet breakfast just to find out we paid $80 for 2 people we both had coffee, 2 pancakes, some eggs (scramble) and bacon and sausage. THAT WAS ALL! we could’ve gone to IHOP and paid so much less. And the pancakes were hard, plus they charged us a service fee… like what was that for?? Also parking… they charge you per day. Had no other choice because there isn’t any other place to park. I can say the valet customer service were the BEST. If I would to stay here again I will NEVER get breakfast there.

Very pleased

Absolutely loved the spacious rooms and how clean they were. It made my stay so relaxing

All very good except for Parking is expensive.

Our stay was perfect!

I did like this property. Very upscale and close to all places we wanted to visit. Just didnt like the no microwaves in the room and cost of dining.

Friendly staff, clean cold rooms

Staff was very courteous and responsive. Valet service was expedient and courteous. Nice workout room

This hotel was so cute and comfortable, it was super clean has a lot to offer from breakfast to dinner, the on site bar has happy hour until 12am with $10 drinks and food. Very classy and plenty of mirrors everywhere for your photos haha I will def be back to Houston and I’m going stay here again the service has been the best by far that I’ve had in a while.

A

It was very nice and relaxing

I love this place I’m coming back!!! The bar the drinks the service the breakfast the rooms!!!! Omg

Walking distance to major shopping

The room size and layout is wonderful. Love the separate living room and TV, dining table, mini fridge, and very nice espresso machine and pods. Did not care for the fairly loud highway noise, hard and uncomfortable bed, scratchy sheets and towels. It seems to be an older building which has been remodeled with a nice contemporary look, but not so exacting standards in terms of craftsmanship. The bar is very nice. The pool is on the small side and lacked any landscaping. Everyone was very friendly and professional, and provided very nice service.

Overall, my stay was fine, though the room lacked a microwave.

Lovely accommodations. Helpful staff. Quiet environment.

We enjoyed our stay.

This is my second stay at the hotell this year---the last time I had a few issues with self parking related to the gate not lifting when I wanted to exit the parking garage --this time I had zero issues. So the first time most likely was just an unfortunate one time issue.

My only complaint is that, there was not an iron and ironing board in the room, but when I called down to the front desk, one was brought to me quickly.

Amazing stay!

Awesome and friendly staff

Great place. Plenty of room, comfortable bed and great service. Restaurant is a plus also.

I had nothing but great experiences in this hotel. I will stay here every time I visit Houston. The cleaning staff, the front desk, the wait staff in restaurant, the bartenders, everything was fantastic!

Food was very good and bed very clean and comfortable.

The front desk attendant informed me there was no microwave available, and the pillows provided caused skin irritation—something I have never experienced at other hotels. While the property itself is beautiful, it was somewhat difficult to locate, even for Houston locals. Unfortunately, the level of service did not reflect the high cost of the stay, and I believe better service could be found at a lower rate nearby. I documented my experience, including several interactions, and would appreciate the opportunity for hotel management to reach out and address these concerns before I share a full public review.

Beautiful hotel

We had such a great experience from check in to valet. Everyone is so welcoming. The room was perfectly cleaned, temperature in the room was great. We ate at Rouse inside the hotel and the atmosphere was very nice. 10/10

The hotel was clean, modern and in a great location

The best hotel ever

The hotel is beautiful and the rooms are super chic and updated. We ended up eating on the hotel restaurant - which was good but they were overwhelmed. Otherwise - great place. Would stay again.

Will always stay here

Very impressed with this hotel, location was perfect, hotel was very nice, and the rooms were spacious. Staff super friendly. Will definitely stay here again when we come to Houston.

Great stay. Everything was close to where wannted to. Will stay again.

Not a fan of the breakfast

The bartender took great care of us at the pool.

I enjoyed my stay at the Chifley Houston. It was conveniently located to every activity my friend and I participated in, which was within 10 minutes. The maximum was about 20 minutes with traffic. Thereare plenty of food options, and conveniences. It was walkable for quick trips. Available transportation for lyfts/ubers didn't take long. The property has a bar/restaurant that is good. Happy hour is available on the weekends as well. The hotel staff was courteous and always spoke; even gave recommendations for our visit. I would definitely stay here again the next time I'm in Houston.

Perfecr place to stay.

Room was amazing, wish there was a microwave. I didn’t eat the hotel too pricey but I enjoyed my room.

No bellman on Sunday morning and only one elevator working Sunday morning when everyone was checking out.

Don’t forget to give them your license plate for self parking or you will sit in the parking garage forever.

Absolutely love this property! Amazing stay and beautiful room!

The hotel is in a great area, you can walk to galleria very easily. Staff was great! The only thing is that they didn’t clean our room and also that the room is kind of damaged, dirty walls, loose restroom but other than that it was okay. Another good thing is that our room was huge, it had like two rooms 😃

Great place for family or coupke getaway. Very nice facility and rooms. Well priced and good location for local events.

Parking rates are excessive

Wish parking was free or less than the current daily rate.

had a great sleep

It was a great stay. Rooms are nice, clean, and updated. The lobby was noisy with lots of people hanging out. They need to monitor parking. A car waited for us to leave so they could follow us out to avoid paying.

Tho guven 5 stars....the restaurant/food there wasnt that great, edible but very overcooked. Way over priced for what i recieved . Everything else was phenomenal....water pressure in the shower was a godsend will definitely be back but skip room service next time

The stay was wonderful however the paying $32 parking per day was something they should’ve been clear on prior to booking as well as the $28 breakfast

Very conveniently located, very clean. This is our second time staying there in the past two months.

Good

Everything was great. We swam. We ordered dinner. Valet was great. My only complaint is that the phone did not work to call down stairs so I had to walk down to ask for bedding for the sofa bed. And hours later I still had not received the bedding. The lady downstairs told me that I gave her the wrong room number even though I knew I did not.

Lots of small sitting spaces made the hotel lobby feel intimate and private. Lighting was soft and low.

Cozy

I always love staying in this hotel when I come into town! So clean, beautiful and well maintained! So modern and beautifully decorated!

Overall, a beautiful and clean hotel. Loved how spacious the rooms were. A microwave in the room or in the marketplace would be nice. Add a hot tub to the pool area.

She loved it .. The shower was clean n the water pressure was amazing. My wife loved it. The breakfast was delicious n filling. Overall the cleanliness of the room and hotel was great .

The room was very clean and quiet. I like the fact we were able to walk to the Galleria.

Spacious rooms and veryconvenient location.

Excellent

Great stay for work

Upgrade to a suite- very spacious comfortable

Other than that, we didnt let that incident ruin our stay. We also ended up going to the bar for happy hour and it was great. Bartenders were very attentive and accommodating.

The bartender was horrible. The food is basic. Nice rooms.

Walls in bathroom dirty.. Older hotel old chip paint. Warn out needs deep cleaning. Walls thin here everything.

A guest needed extra help and she was kind and was able to get her to hat she needed.

The room was very lovely and large. However, there is a constant noise like running water that went on the entire time of our stay. Very loud, too.

I was pleasantly surprised at how nice our room was, especially for the price. It was close enough to NRG Stadium to go for an event, but just far enough that the prices weren’t jacked up. We will definitely be staying there again next time we are in town.

Lovely

Great property

Very poor check in experience. I had prepaid for my 2 night stay and my brother and his family was also staying there and checked in hours before I did. The desk clerk insisted that I had not prepaid and wanted to charge me over $900 on my card. I told her that they had probably given my brother my room by mistake. The desk never acknowledged that and said that my brother had given them my name. What a joke. Very insulting and unprofessional. They never apologized for their mistake and never even acknowledged that a mistake had been made

The property and management was not accommodating. I needed to cancel due to a family emergency and wouldn’t accommodate waiving the cancellation fee. I either had to take the half refund or lose out on $600 completely. I have stayed at this property previously and loved it but would likely not book here again

The Bad: 😒…When you first walk in you take in a strong stench of what smells like gas. The strongest area for this is near the elevators but you can smell it other areas in the lobby. Staff is a large problem for me. When arriving I had questions about my reservation and the woman running the front desk was very short and not forthcoming with answers. I had to ask several follow up questions to get clarification for what I needed. The following day not only was our toilet clogged, but our room phone wouldn’t work. The toilet was fixed quickly but no one ever came to check out the phone. We had to call the front desk using our personal phones if we needed assistance. The other issue with staff I had was about parking. When I explained that my car was no longer registered as requested the woman at the desk (different one from the first day) was very rude. She only asked for my room number and email address then walked off. No communication about what we will do to fix the issue. When she returned she totally ignored me and proceeded to help 3 new customers who had since walked up. I finally had to interrupt and ask her what next steps were. Overall my stay was mid. I was disappointed.

Beautiful hotel, in a great location with spacious rooms.

Very quiet and staff was great/professional. The room could’ve been cleaned better. There were shoes in my room from previous residents. Things just weren’t wiped down properly at all.

Great experience!

Otherwise the room was great, the pool was lovely, the check in staff and bell man were very kind.

Clean. Big room. Easy check in and out. Easy valet parking.

I enjoyed my stay. The hotel is really nice and the staff was really nice. I just wish the room had a microwave and an iron, that’s my only grievance. I’d definitely stay again though.

Amazing, will be back!

Nice clean place

Very clean

I enjoy staying here, it was very nice.

Room was very nice, bed was comfortable. Lobby, and hallways smell like mildew. Definitely need to fix whatever is going on with that. Check in was easy, parking was easy. Not a bad stay.

The staff was amazing. The allowed us a late checkout & we were super appreciative. Bar is wonderful. The entire stay was awesome

Great atmosphere and really nice staff

Beautiful hotel, clean room. Would definitely stay here again. Staff was very courteous