SpringHill Suites by Marriott Jacksonville

Room smelt musty and moldy. Property also showed signs of wear and tear. Bathroom was not well cleaned and carpet felt grimy. It was fine for one night stay while in the area for a medical appointment; however, I would not recommend or stay again.

We booked through Expedia and they stated that parking was free. The person at the front desk said that it was actually $5 a day. This means that if you check it at 10pm on Friday and check out at 8am the next morning (roughly a 10 hour stay) you will be charged for two days of parking. And they did charge us $10 for a 10 hour stay. The desk person was sympathetic and said that it was a new procedure for the management company to make a little bit of money. No special security for your car to justify it either, just paying rent for your car in the lot. The room smelled musty and moldy and was definitely not clean. The carpet smelled like feet. There was visible mildew on the wall by the A/C unit. When we pulled back the covers on the bed, the sheets have visible stains. Visible stains, y'all! We went back downstairs and asked for a different room. The second smelled better and the sheets didn't have any stains. This experience was more like a $45 raunchy Motel 6 experience where you are really worried you will get bedbugs and sleep on sheets that haven't been changed. Instead, we paid $186 to have this experience. We will never used this hotel again and warn away all our friends.

The hotel was apparently going through some changes. The staff was very nice & helpful. We had to change from our initial room as it was not very clean. All the ice machines were broken, the computers in the business center were also broken. The hot tub was inoperable. Also the laundry was also not working. The breakfast was good & kept well stocked.

Breach fast was great. And people had a layed back way about them . The hot tub was out of order but besides that great place will go back

Exceptional

I liked the layout and size of the room.

The property was excellent and the staff was very helpful and friendly.

there for daughters eye surgery so room was very large and very nice nothing

I very disappointed there was no hot water from the day of checking in until the day I checked out. I went through hotel.com so my stay was already pay for in full but other than that everything else was great.

Location They didn’t have HOT ? WATER WAS OUT

Location They didn’t have HOT

First room that they gave me the carpet was wet. The second room smelled like mold.

First room that they gave me the carpet was wet. The second room smelled like mold.

There was no hot water for our entire visit.

Cleanliness was another major concern. I found two applesauce pouches left in the refrigerator from a previous guest, and there were crumbs/sand in the bed. After accidentally dropping my phone behind the bed near the headboard, I found dust, crumbs, pills, bottle caps, and other debris that clearly had not been cleaned in quite some time. To make matters worse, the bed vibrated during the night due to what seemed to be an issue with the AC fan or motor. There was also a teen sports team staying on the same floor playing loud music, yelling, and running through the hallways until almost 1 AM both nights, making it nearly impossible to rest. Overall, the lack of cleanliness, maintenance issues, and noise made this stay far below expectations.

NA

This hotel is a brand-new facility. It is tucked away, and my navigation led me onto an unusual route. If you're not familiar with the area, you might get confused about the directions. I only stayed one night. With a nice kitchenette and a spacious room, longer stays will also be comfortable and convenient. The hotel is dog-friendly. I will definitely stay here again when I visit the area and bring my four-legged companion.

Exceptional

The hotel was really nice and clean. The area was especially nice good restaurants within walking distance.

The hotel was really nice and clean. The area was especially nice good restaurants within walking distance.

Pleasant

If you're expecting anything but a dingy poor maintained hotel then look elsewhere. The walls had patches of missing paint. The carpet in the room was dirty and dusty and stained. The room had a weird dingy smell. Every corner had some sort of dirt. The sheets felt damp and again, strange smell. The receptionist was unwelcoming and the staff had a weird pushy attitude. The stairwell was filled with trash and it stunk horribly. The only decent thing about this place was the breakfast. It's nothing but a cheap stinky motel hiding under the label of a 3 star luxury stay.

Very good

Exceptional

Everything NA

It was clean Parking

It was clean Parking

The property was poorly maintained, very dirty, and old. They have a sofa bed that I needed to use, and I asked at the reception, they said that I can find clean bed set in the wardrobe. I found it there, but it was “not fresh” and extremely used. I checked in my second room, it was better, but still old. And this smell in the rooms was terrible, I asked the front office agent to change the room, because one of my rooms smelled like they forgot an egg there, but of course, it was impossible, because they were sold out.

Exceptional

Everything was perfect I will definitely stay at this Hotel again

Lovely large room, excellent breakfast.

The hot water in the room was not working had to go to another room but they helped the best they could

Nothing. Has roach infestation Roach infestation

Roach infestation

Awesome breakfast

The breakfast could have been better. The AC was not working properly. The room was hot and I didn't get a Queen size bed it was two full size beds.

Dusty

Our toilet ran all night long. The shower head was broken and floors were not clean. Not the best experience.

room was dirty ..

Very nice

Check-In was quick and pleasant. Breakfast was lovely, with a decent spread to choose from and staff ensuring food was properly stocked for guests. Room had odor of (old) damp carpet, despite cold A/C temp. and no indication of any sort of cleaning product used. Beds were comfortable with clean linens. No effort by maintenance staff to clean room. Long strands of hair were in the toilet, tub and floor of bathroom. Same thing all over the couch. Toilet seat was loose. Bath floor mat/towel looked and smelled like it hadn’t been laundered. There were obvious splats on the wall next to the bed we cleaned to avoid our kids touching. We were unable to keep beverages/food cool because the mini fridge blew warm air. The ice machine on our floor was out of order and so was the jacuzzi at the pool. For the price per night, it was well below average. Our family of 5 (with kids) stayed one night and that was enough.

The breakfast was great and the staff kept the area very clean. The room was very clean. The AC very good

The rooms need upgrading. The walls are dirty. The hot water doesn't get hot. The shower leaks. The carpet in the rooms are dirty. I just expected more. I am very big on CLEAN. This location just didn't meet the standards. The Baymeadows location I love.

Very welcoming to pets, staff was great would stay again

Property was fine. There is a restaurant(Island Wings) that blasts music on Saturday until 2:00AM. My family got no sleep. This must be addressed.

The rooms were small and dirty. The carpets was all stained. The bathroom smelled like pee, smelled like it has never been washed with bleach before. soap scum white green town center mall is closedeverywhere. The breakfast was horrible, barely anything and whatever there was it would run out and was not restocked. I will never be staying here again.

could be better

The room was spacious and comfortable. It could have used a little maintenance, but it was all cosmetics.

The room needed a update considering how much I paid!

The staff was extremely pleasant and helpful. The location is perfect if you don’t want to travel too far from the hotel. Many great restaurants, stores, and a movie theater are within walking distance. I will be staying here again.

The pool and hot tub were not available. Neither had been cleaned and had dirt and leaves in them. The carpet in the room could have been cleaner. We asked for an extra blanket but none was available. Location was great and the staff was helpful and courteous.

The room was subpar. The ceiling appeared to have had a hole that was patched up poorly. The TV was in the hallway instead of in the bedroom. The sink faucet was stuck to the right, so the water barely went into the bathroom sink. The room had no soap in the shower (it was empty) and no soap at the sink. Poor all around.

I enjoyed my stay. Even thought i had an accident while there, the hotel manger took care of the situation quickly and professionally.

Staff were good. Room was not.

The first room had a noticeable mold odor, requiring a room change. The second room had dirty walls, what appeared to be bodily fluids on the curtains, and mold in the bathroom. This raised serious concerns about cleanliness standards. Additionally, extra towels were unavailable due to laundry delays. At breakfast, the juice machine was out of order and milk was the only beverage option. Being lactose intolerant, this left me without a drink. I was informed orange juice would be provided, but later told there was none, though beverages were available for purchase. Overall, the experience did not reflect the rate paid for the stay. I would encourage management to address these issues promptly, as they significantly impacted the quality of my visit.

Always a great stay

Nice hotel and locations was only 15 mins from cruise port. Close to restaurants, CVS and liquor store

The room was clean! Only had a minor issue with tv but they fixed it easily. Definitely would stay here again!

Found blood on sheets

Had all the basics. Staff was friendly. Good place to stay - nothing fancy.

We stayed for two nights for soccer tournaments at Jacksonville. The rooms are very spacious, beds are comfortable. The blankets on one of the bed were ripped off and the washer and dryer machines at the hotel are very old and do not do their job. We had to wash soccer uniforms and the washer does not spin so the soccer uniforms were very soak when the washing cycle ended. The dryer machine also did not work, a 30 minute cycle and the clothe came out all wet.

REALLY BAD BEDS AND HORRIBLE BREAKFASTS

Room was not as described or as shown, sheets were kind of dirty. Room wasn’t as spacious as we thought

Nice rooms. Great breakfast

Had great service from the front desk, had a room with no hot water, they moved our tiom while we were out for the day, to a room with a better shower. Very nice man at the desk.

Clean room

Hot water is not hot enough. Room temperature is not warm enough.

We got a very positive impression after staying at the hotel earlier in Baton Rough, so decided to stay with SpringHill again. The suite room is perfect for family travel accommodation, it is very relaxed layout in the suite. The breakfast is perticularly great and the hotel public area as well as room are very clean and maintained well.

The water in the shower did not get hot. The faucet water did not get hot and the pressure was very low. The room had an old smell. But the staff was friendly when I checked in and checked out. The facility the elevator and the room were all clean.

Great room. Quiet AC. Clean bed and carpet. Sumptuous food.

The rooms are small for the price you pay also they hardly refill anything in the breakfast area. They have an age old toaster which hardly works....

The breakfast was not so good sausage was over cooked. Bananas we're all green not even ripe . As far as housekeeping they never change our bedding cleaning was every other day . We had to use our towels twice in a row. No coffee cups in the room. I thought for the price of the room I could have got better service in another hotel. Front staff lobby were very sweet very kind.

Yes room is clean.

Friendly and courtesy staff, great location

Room was clean. Carpet was visibly stained. There was a tear in a fitter sheet. AC was unplugged and took effort to plug it in under the unit as I recently had bilateral Grade 2 MCL tears. The batteries to the tv’s remote control were dead. I went down to the lobby to get another control since there was only one person on duty. The hotel’s tv system is super slow. My 75 year old father fell asleep while trying to access a show to watch on YouTube. The breakfast was unremarkable. It would be nice to have real, cooked eggs and grilled sausages not boiled ones. Family wide preference.

But Shower mat need replacing Towels need soften The sofa bed needs mattress protector. Breakfast need a little more tender care

The staff informed me that I had to reservations, but then abdicated all responsibility to me as the traveler without any real assistance.

Honestly the room had a odor possibly mold breakfast was not the greatest but if its a last minute booking trip this would definitely be suitable clean rooms may need a little renovation but in a safe area

Nic

The staff was five stars and the breakfast was just right - quick and delicious. The only downside was that the room smelled very strongly of mildew or mold when you entered the room but it disappeared once you were in the room for awhile. Beds were not very soft but the bedding was clean. The shower was great. Location was good with lots of restaurants nearby.

Staff makes the stay wonderful. They went above and beyond for me and my family not ONCE but twice. My sister passed away and I had to travel with my family of 6 from Texas to during a very troublesome time. The staff was soooo friendly, genuine and accommodating. I recommended this hotel 2 my other family members.

Breakfast was awful. Very limited. Only some dry scramble eggs sausages and oatmeal.

Room was clean and Staff where very friendly.

It was a good stay. I’m just trying to understand why there is still a $50 pending charge on my card 2 weeks later

The bed sunk in toward the center somewhat.

Old and smelly. Very noisy, music blasting until very late.

Hotel was slightly dingy, not as clean or kept up as other Springhill. Couch in room had stains, mattress for pull out had very bad stains (gross) and no sheets or blanket (had to go to front desk). King mattress was terrible! My first bad mattress complaint ever at a Marriott property. My husband and I sank into the middle and neither slept well.

Bueno

Great service

Nice area

Hotel over-sold the room we had selected, so we had to accept a downgrade. Hotel photos online are misleading... this hotel is much older and not as clean as photos indicate. Our room was nothing like the photos online - stains on furniture, stains on floor, dirty corners in the shower, etc. Everything in the hotel was older and dirtier than what appears on the photos. I would not stay here again... other nearby hotels are nicer.

Nice place

Clean room

The hotel staff was very friendly, but don’t be fooled by the room photos of this property, this hotel is old and remodeled. The remodel is nice, but it is an older property, has a damp smell and the furniture is old and very used. Booked our stay for a family of five, a room with two queen beds and a sofa sleeper. The sofa sleeper was old and dirty, we ended up sleeping in the two beds. Also, for a family of five we were given only two bath towels and only two wash clothes. We were told they were all out of wash clothes.

I wasn't thrilled with this visit this time as I've stayed at the property about a year ago during Hurricane Helene. I had 3 rooms, 2 of which had not been cleaned prior to me checking in. It looked as though housekeeping was in the middle of cleaning and stopped in one room and the other room had some type of odor near the couch. It had visible stains all over it. The front desk clerk changed the 2 rooms without any problems but the quality of the rooms were no better. The carpet needs to be changed out and there needs to be some ventilation changed or added because the rooms have a wet feel to them and smell. For the value of money spent, the stay was fair.

The breakfast okay just something to put on your stomach. The room smelt like mildew and was hot had to ask for air fresheners. The sofa bed was not clean and could not use.

Room was clean . Bed was comfortable.

Great

Everything was great. The breakfast could be a little better. I was disappointed you didn't have a waffle maker.

Love the stay

The room was great and it was in a good location.

The breakfast staff were so rude. We waited 20mins for food and coffee to be set out and they were wo rude to paying guests. My first room smelled like a sweaty gym locker and when I asked to move to another room, the second one smelled like urine.

super

The first room that we received the tub and the toilet was dirty. They moved us to another room in that room. The couch looked like it had been through World War III. The bedding had stains on it, and the toilet looked like it hadn’t been clean.

All the rooms should be odorless

Good

Everything was on point.

Our experience at this property was everything and more than we expected. From the very moment that we checked in until we checked out! The staff was AMAZING! Friendly, attentive, and extremely helpful with whatever we needed. The breakfast buffet was good, wish there was a little more options but nonetheless good! The ladies helping and refilling the breakfast food were very nice and fast in refilling everything. We will be coming back to this location! 10/10

They need to get a better breakfast!

Stay at this hotel for the second time ,we came to USCIS office ,it’s only 6 minutes away from the hotel .Restaurants around and walking area.Hotel is nice and clean ,breakfast is ok .Sleeper sofa needs more attention ,mattress was not good at all ,but overall nice room .

Quick and easy last minute booking.

The springhill hotels are always nice to stay in while you are on vacation or just a trip.

Room had a faint odor in it.

Staff was amazing..

Overall it was a great stay.. Asked for extra towels and washcloths at check in and from housekeeping never received them.. Air Condition was no match with the Florida heat so room was a little warmer than usual

Pool water was cloudy and hot tub was even worse. Front desk was very friendly and courteous. Dog barking was annoying and not dealt with properly.

Door malfunctioned locked me and kids out for hours

Stay was great it was an older hotel but everything worked the shower door broke but staff was very accommodating

Soap, shampoos and conditioners Are from Motel 8 standards Sell the name brand of Marriott And Provide Motel Standards ….

All the extras you dont get at other places. You would think they would all be the same. Convient laudry room. Ice machine. Microwave, mini fridge.. All the little things make it extra. ✨️. Thank you 😊

Staff was nice, but the overall experience wasn't good. The pool wasn't clean. They didn't have enough clean towels and washcloths. The snacks and beverages for sale was low.

The staff were friendly and helpful. The place had a fish smell and my room they assigned had a stong pee odor. The sofa had a large stain on it. The frobt desk didnt not give any trouble with changing rooms. The one night stay was durable.

Always pleasant staff. Great location. Clean rooms. Clean food areas. Breakfast is always a good variety and tastes good.

Run down motel in a decent part of the city for $170. Air conditioner didn't work, no more rooms to switch to. Breakfast lady didn't show up to work the next morning so there was very limited Breakfast.

:)))

Dirty place

Our 3 day stay was great. Staff was always helpful. The only complaint I had was the hot tub was not hot… not even really lukewarm.

The only negative was the luggage carts. Horrible design carts for transporting.

The lobby area had water damage on the ceiling and it looked like it was going to collapse. My husband spotted a huge roach climbing up the wall behind me at breakfast (I couldn’t look). Would have rather spent my money elsewhere.

Thank you

Beds were VERY comfortable. negative: Rooms were dirty and carpet and furniture need replacing.

Nice hotel in nice area.

The room was large but smelled moldy. The shower still had hair in it . Nice property and pool

Nice , clean room

Just clean the pool and get the elevate button on the 2nd floor fixed

The property is in a great location. It's near restaurants and shopping. I stayed there because I was having eye surgery and the hotel is near my appointment. I had an emergency and needed to check in early and Nicole was very accommodating. She took my medical condition into consideration and checked me in early so that I could recover from my procedure. She offered to assist me with any necessities. She was very professional, accommodating, empathetic and showed genuine concern for my situation. I greatly appreciated her kindness and willingness to assist me. Her customer service skills are impeccable and she's great at assessing the customers need and providing the assistance that is needed. The hotel was pretty clean it just has a distinct smell and the sofa bed in the room should be replaced because its old and very uncomfortable to sit on. Only one elevator was operational. The breakfast was sufficient and plentiful. The staff was very polite and willing to assist.

Nice room with plenty of space. Very close to St Johns town center. Friendly staff here. Overall great experience for our 1st time staying here

The staff was extremely friendly and helpful especially tanned skin male working yesterday very very good customer service. The only thing that would have made the stay better is if the hot tub worked that kind of broke my heart that was one of the reasons I booked that hotel.

The ceiling paint was torn out and the smell in the room was awful. Couldn't stay for a night and told the staff ti cancel it. The person who was at the front desk told me to cancel throughout the app. They didn't refund even if i left at the same day because i couldn't stand the smell in the room . I wouldn't recommend it.

Our first room smelled SO musty when the AC turned off after an hour we couldn’t take it anymore. They did provide another room real quick and it smelled a lot better.

It was very clean and I loved the space of the room we were in. The only thing is in the breakfast area there’s a lot of ceiling damage

Erivin, the concierge, was absolutely wonderful! Super friendly and helpful!

Great

Everything was clean services10/10

You get the feeling that the employees here are really fighting losing battle with a property that badly needs renovated. The list of needed repairs and refurbishments at this Jacksonville Marriott location is very long. Some of the highlights are as follows. There are only two elevators at this location and one was broken for the entire length of our 3-day stay. The one working elevator would constantly get stuck on floor 2. Taking the stairs was then needed many times and sadly the stairwells were very dirty, Smelly and in disrepair. I have stayed at many spring Hill suites over the years and sadly this is the first time we have had this kind of experience at One of their locations. The toilet ran constantly and the carpet and couch were filthy in our room. The air conditioning was noisy and obviously needed repair. The hotel was sold out so we knew there was no reason to ask for another room as we overheard somebody else request a different room earlier and was denied. The staff was friendly and there is only so much I know they can do with such a badly overdue for renovation hotel. On the bright side, the breakfast was always good, well stocked and well prepared. I know they're better Springhill suites in Jacksonville as we have stayed in other locations. Will we now know to avoid this one until it gets badly needed renovations.

Na

Pool was dirty and hot tub wasn’t working. Elevator quit working but customer service was excellent.

Hot tub was not working, which was a bummer because I booked here specifically because it had a hot tub. Other than that everything was decent and clean. Staff were friendly.

Room smelled musty.

The property was average. The elevator was not working properly on my floor and the room itself was a bit outdated and run down compared to similar properties. Certainly not more than 3 stars or worthy of a rating above 7.5.

Great hotel

Comfortable and quiet

Everyone is friendly and very clean hotel.

Cl

Pull out sofa bed needs to be checked. Spring in the corner mattres was missing and the mattress needs to replaced.

Great place to stay

Only complaint that I have about staying.There is the breakfast.They serve the same thing every day

We were here for our anniversary. Wonderful hotel and staff. The only negative was the hot tub was not up to temp and the pool and tub were full of leaves. Not a deal breaker but....

Manager was rude. Checkin staff were perfunctory and haughty. Bathroom sink drain was broken and disconnected from plumbing pipes - they gave us a bucket to put under the sink to capture the water and offered to comp the rooms $25 service fee (since when did one pay for this charge?). Hotel was full so no other rooms. We ended up getting a refund and drove 40 miles at 9pm to the best next thing we could find (due to Spring break) after 7hours of driving. At best a dump.

Amazing location in walking distance to a variety of restaurants and shops.

Pool and hot tub cold with many leaves in both.

I was pleased with everything except for the bathtub The tub was nit full cleaned and we had to

Place was very clean and accommodating

Erving at the front desk was absolutely wonderful

Great. Terrific customer service

The room smells really bad and there were no towels in our room to take a shower. When I went to the front desk to ask for tiles, they only had one available in the entire hotel. Another lady behind me said that she had to take a shower and use a hand towel to dry off.

The Elevator was working intermittently, would not have been an issue but we were on the 4th floor with a lot of things with us. Amazing staff and very clean location.

Place was just ok, in every way

Overall it was okay, the rooms had an odd smell. The staff was extremely helpful and accommodating.

The continental breakfast was a disappointment, other than that it was very nice.

The pool and hot tub were ice cold. No sign indicating pool closed. Asked front desk and the mgr said ‘oh we just need one part we’ve been waiting for….”. I’m going to demand partial refund…

Friendly staff, great breakfast options, the only bad thing was the waffle maker was not working on the day we had breakfast. Other than that, nothing bad to say.

Dining options were abound

Apparently I clicked "handicap" room by mistake. The clerk didn't ask me if it was correct or not. The handicap room shower area was rusty and scary looking. I took a pic and showed the clerk, he changed my room not handicapped, Thank you. The sofa cushions need to be replaced, I sank down when I sat there to eat. The showers need to be resurfaced; the tiling was clean , but tub and shower curtain need to be replaced. Bed was fine.

Clean and convenient

Hotel had amazing service and wonderful staff.

It was fabulous. Clean rooms, all necessary toiletries and towels available. Continental breakfast was superb and the staff at check in and checkout were friendly and answered all our questions. Easy access off the highway. A great experience even my son enjoyed the stay. Will use again!

Great

Ok

Clean, good location, friendly staff

There is a very unpleasant smell in the room.

Personal will go above and beyond for you. Very welcoming

I don't understand how this hotel has such good reviews. The first room had poop chips in the toilet. The second room had stains on the carpet and a bad smell came out of the bathroom. It says king size bed but it was a queen size. Definitely choose another hotel. dirty hotel.

I loved that the shower and toilet were separated from the vanity mirror and sink. So someone can be using the bathroom or taking a shower and I could use the sink and mirror.

First room had an unclean toilet with fecal matter on the toilet. Was upgraded to a "pure" room. That was nice.

Room was very humid. Bathroom fan didnt work, peeling paint. Woke up sick and discovered at least two seperate spots of black mold in room. Reached out to hotel but havent recieved a response.

It was extremely quiet and clean !!!! Great customer service, as well!

Everything was amazing

Great location, walking distance for food… friendly staff. Will visit again.

Great

Staff was extremely friendly. Safe and quiet. I like recommend to family and friends

Beautiful property, very clean, good breakfast and great staff! Would highly recommend especially if travelling with kids as the rooms are spacious and clean.

Seems a good place I just arrived with my family a few hours ago and look pretty good, clean nice welcome at front desk, clean and modern first floor area.

Estaba limpio , el desayuno completo amaricano waffles , pan tostado , bacon , cereal , huevos revueltos

Nicole, desk manager was informative, professional and helpful.

Very nice hotel clean / updated / pleasant staff / beautifully decorated for the holidays/ breakfast was good with the exception of the hot tub did not work and I booked it specifically for that amenity

Great stay. Evacuated with my kids from Hurricane Helene. Was definitely a great stay and accomodating