WoodSpring Suites Jacksonville East 295 Cruise Port

Quiet Nothing

Good location and pet friendly. The lady that welcomed us was friendly and the one that took care of the check out too. The room has a fridge and a furnace. The room smells really bad, I have to purchase diffuser with perfume to be able to stay there. The beds and the pillows were so uncomfortable... The metal frames on the bed are noisy so every time we move on the bed we hear the squeaky sound. Some of the workers are not too friendly. They do not lean the room or give you extra towels.

Very good

Very poor

Exceptional

Pleasant

Exceptional

Outside appearance was good but check in area is very small, it’s just like budget in motel for me, the place is not hotel looking inside. But if people are looking for budget friendly place, this one is okay. But for me I may not come back again. Note: you will pay extra for cooking utensils and plates.

Booked multiples days in advance in Expedia, selected pay at property, was getting in at 1am so I followed the instructions and called 24 hrs in advance and told them I’d be in late, got there called the night attendant down, was told there was no record that I called and that they don’t take payments after 12, which was definitely not told over the phone. I am a 20 year old and was basically told to get lost and figure it out at 1am. Also the lobby reeked of weed.

The day manager is an attractive woman with welcoming smile and disposition. I appreciate she understood Service Animal rules and expectations and I wasn’t hassled about my companion who assists my hearing impairment.

didnt fix the microwave it started to catch fire

thank you didnt fix the microwave it started to catch fire

Exceptional

There was no breakfast Seems to have had a lot of undesirable guests

There was no breakfast Seems to have had a lot of undesirable guests

They have clean room, clean hallway and the nice stuff also have a good price and a good location

Very poor

Exceptional

Poor

Decent area, front desk lady was pleasant Elevator didn’t work, room was very sparse, just very cheap

Decent area, front desk lady was pleasant Elevator didn’t work, room was very sparse, just very cheap

Superb

Passable

The location was good. The room it self wasn’t clean when I got there.

The location was good. The room it self wasn’t clean when I got there.

Very good

Second, the only elevator was broken and being replaced, never mentioned online OR CHECK-IN. And were were a party of 4 with 3 seniors having to walk up to the 4th floor with bags etc. Third, room had a heavy disinfectant odor. Microwave did not work. Bath was OK. We left the next day disgusted. Woodsprings corporate...you have a problem here and likely elsewhere in your chain.

I asked for a refund because we booked it before we stayed there When we showed up for the first stay we already had it booked for after the cruise. Rooms were all dirty someone left to clean the rooms and was back before we finished checking in. They did not clean the rooms didn’t change sheets so we slept on top of the blankets Dirty too S. Bad neighbor hood my number is 616-813-0833 if you would like to discuss how horrible it was

I asked for a refund because we booked it before we stayed there When we showed up for the first stay we already had it booked for after the cruise. Rooms were all dirty someone left to clean the rooms and was back before we finished checking in. They did not clean the rooms didn’t change sheets so we slept on top of the blankets Dirty too S. Bad neighbor hood my number is 616-813-0833 if you would like to discuss how horrible it was

Clean room. Helpful staff,Stan was great!

Private No pool

Private No pool

Nice and clean, professional staff and close to Walmart and cruise terminal

Nice and clean, professional staff...

Never cleaned the room.. I had a handicap accessible room some I recently broke my hip and they put me on the 4th floor with no elevator. The doors don’t work. I could go for days about how bad this spot was!

Bad

Good

No free wifi

The room was clean. The elevator was out of order. The hotel is an extended stay hotel. It was full of people that were living there. Very loud, dogs barking all through the night. We left and didn't stay the last night. I requested a credit but was denied.

The room was clean. The elevator was out of order. The hotel is an extended stay hotel. It was full of people that were living there. Very loud, dogs barking all through the night. We left and didn't stay the last night. I requested a credit but was denied.

No free wifi

It was close to the interstate, clean, and the staff was super nice!

It was close to the interstate, clean, and the staff was super nice!

The room has a kitchen and it’s feel like an apartment and everything else is clean.

The room has a kitchen and it’s feel like an apartment and everything else is clean.

It was affordable and close to where I needed to be. Just stayed one night to be able to get on a cruise ship. The elevator was broken. I had to carry a heavy suitcase up 2 flights of stairs. There is a stale smell in the hallways and the room. No curtains, the bed was hard.

It was affordable and close to where I needed to be. Just stayed one night to be able to get on a cruise ship. The elevator was broken. I had to carry a heavy suitcase up 2 flights of stairs. There is a stale smell in the hallways and the room. No curtains, the bed was hard.

The property was very nice and clean. Loved the kitchenette. Very close to diners and grocery stores Was there during maintenance of new elevator

Kind of safe..room smell as they allow dogs in rooms. They claimed to send me to a level with no dogs..not true all levels have dogs smell.

I didn’t like anything about the property. The beds were hard, and also the bathroom wasn’t clean had hair in the tub, and the wash clothes were not clean at all .

It’s clean and reasonable The bathroom door knob broke while my wife was inside. The office was closed so I had to get her out with a screwdriver from my truck. The front door also needs to be adjusted. Have to pick it up while closing it or it won’t latch and you’re left exposed. Room number 217

This place is beyond worse. What a rude front desk people they got! We booked a room through Expedia that maladvertizes this place to be a fully hotel that comes with hotel stuff. They said they didn't have shampoo nor bodywash. I was okay to bring my own until I found out they don't even have a breakfast area. When asked about the missing amenities, the guy told us that it was not a hotel, hence that they don't provide such stuff.

Location was convenient There was no parking, it looked like the slum hotel, after checking in we went to our room which was dirty. There were still dirty towels in the sink and on the floor, there was no toilet paper, it stank, sheets were dirty, it was just nasty. The front desk worker did go look at it and change our room.

They cancelled my reservation 20 min prior to my arrival I was so upset on how thiß can happen

Location My a/c unit worked for the first night but it stopped worked the second night, it was very inconveincing.

Easy to find It was a lot of noise going on all night but ok

Location was perfect everything you need is there Coffee in the morning WiFi that works

Bedbugs

would never stay there again or recommend it. Price too high for what we got.

Na

Room was decent, staff depending on what they do are helpful if you have a complaint, however they gossip a lot as most of the workers live in the property as well, s

Property welcome to my service dog which was extremely nice!

Just sleep

Good

I guess it was worth the price. Not a place I would frequent

We stayed the day before our cruise, and were able to keep our van parked there the whole time. So it was great for us.

Good place

Love it there

I need my Money back I booked 9 nights and when I arrived there was no room for me I only stayed one night and they haven't returned my money. I need to talk to someone. It’s really bad serious bad

Everything is fine

Yes it was nice

The room was not clean at all. The toilet was dirty with stains all over. The shower was broken, no were to hold the shower.

It’s a dump

Clean room. Bathroom Needs to be updated. Bed was comfortable. Very convenient location for business.

Everything about it was great, even if it was just one night it was the best 👌

Unprofessional, rude, angry front desk workers… old hotel. Don’t waste your time. You can find a newer more professional location on the other side of town.

Room service is very poor. Customer service is not good.

Very nice, cheap and good place es for this price

For this price it’s one of the best hotel. Pretty quiet, clean and safe.

Really strong chemical smells in the room and the corridors

Bad front desk people

Stayed for 3 weeks for work and only gave me o e roll of toilet paper. Charged me twice for my dog

Mr. Jackson goes above and beyond for his guests.

Had to wear shoes inside my room as the Floors were black inside from dirt and grime they were never mopped . Disgusting.

Check in was good, rates are okay, and manager and employees aim to take care of guest. Big thanks to general manager very respectful!

They knew we were handicapped and needed a room on the first floor. The day we got there they said their elevator broke and our room was on the third floor but they knew we were coming. They could have saved us her room on the first floor instead of selling them all out

The room itself was disgusting. The house keeping did not do there job. We had hair on our sheets, mold in the drawer, dirty linen stuffed in a cabinet. The bathroom sink had hair hair in it. Need to speak with a manager but have yet to hear from them. It was by far the worse stay I’ve ever had. The doors on the building won’t locked so random people were coming in and there was sketchy people standing in stair well. Felt very unsafe.

Amazing stay beds were comfortable everything was clean I have no complaints at all

Beds very firm, toilets very low

Stove and AC was broken so was TV and the ellivators were broken and no clean towels for entire stay. Not was there a working phone

Staff very helpful. And its quiet

Love this property

Love this hotel

They lied about fixing the elevator

.

Love this place

I like the location did not like the elevator was broken they said it would be fixed and it never was a week of stairs to the 4th floor

Glorified futons for beds.

No bedside lamp was a negative

amazing

The place is a Hazzard to the mindfulness and well being of anyone who has to stay here that does not choose to stay here.

We are going from Boston to Miami and we made the reservation at 11:30 pm and when we arrived at the hotel the attendant said that we could not check in after 11:00 pm, I had already made the payment and could not cancel, I lost the money and had to stay at another hotel, I do not recommend this hotel

The amenities were amazing

This place is gross. Smells like mold and the floors were so sticky and gross. I showered and walked across the floor and my feet turned black. I had to reshower and step out onto my shoes

The bathroom sink was clogged and the room smells like mold .. the kitchen cabinets are rusty and very dirty to touch ..

The hotel is in terrible condition, with a musky and wet smell. The room had broken drawers, discoloration on the ceiling, dirty floors, plumbing issues, etc.

The building is run down.

I was disappointed with the room it was luike a cheap rundown motel. The toilet did not work,nor did the phone work. No carpet on the floor

Check in staff was amazing! Will definitely be coming back!

Not comfort

no good,we arriving at 11:30 at night and the property was closed all the gate and entry

I like to cook for myself, so I choose hotels with kitchenettes. This one was unusable because it has zero utensils. Not even a coffee maker. They require you to *purchase* all of that from the hotel. I went and bought what I thought I needed to cook and realized there's no cleaning supplies, not even paper towels. Not recommended.

It was convenient to grocery stores.

The room smelled of urine…it was horrible

Most people are either living there or working in the area. Other than that I wouldn’t suggest staying here. It’s a cheap bug free place with hot water to lay your head.

The worst trip ever had. Nothing worked in the room, stuck in the bathroom for over an hour because the door would not open from the inside. Had to wait for somebody to let me out. No one was there with me. Turn on the shower shower would not turn off TV did not work and the air conditioner did not work right recommend nobody stay at that hotel. It’s a death trap. Ass manager to refund my money he refused. He said there was nothing wrong with the room.

Horrible. Very dirty and broken hotel. Appliances were old and broken. Beds were very uncomfortable. Front desk was closed with a solid rolling door at my arrival and at my departure. All noises from the highways can be hear inside the rooms. Bathroom door was broken as the nightstand table.

The extra pet fee was not communicated and excessive, and I’ve never filled out more paperwork on the pet. Just check before booking. The room was a little dirty even for a cheap hotel room.

The stay was ok

I booked and paid for a room, to show up and be told their not doing anymore check ins, and if I want a refund to fight the system.

Friendly staff

Beds very uncomfortable, rooms not clean

Chose this property for the location. The condition of the property is very poor. Would not stay here again.

Floor was a little dirty upon check in, the bed was moving like crazy because of how they're installed it's a lil crazy, but other than that we had no problem very quiet and safe feeling, and the snack machines ACTUALLY work here! I'd come again!

Great and friendly staff. Very helpful for a first time guest. Will continue staying

An honest review will get you.banned from property

Poor housekeeping,broken piece of wood under the sink dangling.. dirty stain sheets, thin blankets..dirty microwave.

Horrible we had to go get our own towels take out the trash. The phone didn’t work in the room and reported it.

The room was not in good condition at all. The stove burners didn't work the lights above the stove didn't work and I saw a roach the third night we were there.

Party in the back parking lot every evening. Bass was rattling the window in the room. Load enough to be herd over tv. Told front staff was told management allows them to party in the back of the lot. Ask for refund to go somewhere else was refused

Looks nothing like in the photos. Place is gloomy and not worth what you’re paying for.

Moving so it’s was stress free hotel room

Would stay again

Fine

Coukd use some work (money) thrown at it. The staff was courteous and very helpful.

Close to shopping center.

Smelled bad

Hotel seems very ghetto . Staff is extremely rude & ghetto. Rooms are cheap but not worth everything else that comes with it . I didn’t even get my room after traveling 2 1/2 hours with 2 small kids . I was told they had been calling all day when I only missed one call 30 mins prior to me pulling in (kids had phone for entertainment). But it’s okay . I’m glad it didn’t work out & I found a nicer hotel for my stay. 0/10 DO NOT RECOMMEND

It’s was a decent stay nice people that work there

Front desk has rules that they Have to follow but they really try to work with you while adhering to S.O.P.........it's mostly quiet and feels safe....... Not a lot of noise and B. S. seen or heard in Public areas....... This is my experience for a 2 week period. 2 weekends included....... Not the best But EXTREMELY FAIR AND CLEAN

Peaceful

Cleanliness Zero

Easy to park , but found cheetos in the cabinet in our room. My fiance may have freaked out if she saw that. But jist need to step it up on the cleaning, and fix the drink vending machine.

It is a convenient location

The room had a urine smell and as I walked into the room for the 1st time, there was a cockroach crawling on the wall near the ac unit.

This was a clean and very affordable extended stay for us. We were pleasantly surprised. We would stay here again if we needed to. The staff was wonderful.

The staff are NOT nice or professional. Additional fees I’ve never seen at any other hotel. They make it a point to tell people they are not apart of the corporate woodspring. A lot of homeless people, people living in their car in the parking lot and drunks lingering around building.

Ended up staying at our normal place Embassy suites. Never again…..

This property is extremely old. The staff is not helpful. The vending machines take your money. No ice machine and no breakfast. The parking lot has tons of people just loitering around. Dirty shower and cheap uncomfortable beds. Will not stay here again.

3 of 3 rooms looked at on 2 floors. The cabinets had missing doors, the drawers fronts dryrot missing. Floor had wood rot. No curtains blinds were broke & cheap. Vomit SMELL in the elevator, mold in the hallway. The room had an odor of wet dog, pot, vomit, & fer breeze. A live cockroach was inside the refrigerator, bugs in the bathroom. Never stayed, requested refund, it took 13 days for a credit to post back onto my card. No cats allowed.

The room had a awful smell, the water pressure for the toilet was too low. Which caused the toilet to back up, I knew just from my initial experience at the front counter, that I would have to do the dirty work myself, sure enough, I went to the office told the guy my toilet was backed up. And so he handed me the plunger. Pay a little more and go somewhere else

.

Room was clean , we have stayed here multiple times. Lots of working people stay here so they may be hanging outside and talking but pose no threats .I'm booking this weekend

Will never will come here again, we loose our stuff, my wife shoes, my wife dress, no cleanness, all night people running and talking loud, no respect!!!!!

The front desk staff were very helpful and accommodating

The whole place what filthy.

Check in with Mr. Jackson was easy & he was friendly. I like how the room card is used to enter the main hotel and side/back doors. You can easily hear others through the walls or ceiling. The decor/sink/counter/night stand are dated. No bugs seen at all during out 2 night stay. AC worked great! Plenty of parking...we understand certain things come with a cheaper nightly rate. Stores, gas stations, & restaurants close by and love being close to 295 and ultimately our primary reason for visiting (concert at Everbank)

Never stay here again!

We couldn’t even check in. Someone was physically assaulted by the front desk attendant of the hotel. Police, EMS, and fire department involved. We had to find another hotel as police advised it wasn’t safe to stay at this hotel.

Extremely unprofessional did not honor my reservation. Claims expedia made a mistake. Terrible place never will i ever stay at this dump again.

Mind you as well the staff was kind of stingy when it came to towels and rags. I’m not one to steal but I also know that I listed three guests and I only received two sets of towels and they made a big deal almost asking for an extra set. Kind of felt like I was being reprimanded, especially after spending well over $1000. The room was quite humid, and housekeeping doesn’t come but every 14 days which I get, but also don’t get if that’s the case then you should be providing brooms and dustpans for the room as this location is close to a beach and Sand appear in the rooms after coming back. We heard yelling quite often and the first week alone there was two occurrences with the police. Staff did indeed handle it. The beds are not comfortable whatsoever the sheets literally slide right off With the room cleaning comment, they were also kind of stingy with extra toilet paper and expect two rolls to last two weeks amongst three people. The manager was kind and did offer a 5% military discount but next time I’ll definitely be booking with Airbnb. Maybe you guys should list these things prior that we’re going to need to bring everything from home to be comfortable for the most part. We even left early a day.

Facility was dated and in need of refreshening. Smelled of marijuana. Beds were uncomfortable.

Not worth $170 for 2 nights. More like $40 at most. Good look sleeping. Place smells like jail

Very noisy hotel

Stay away from the 2nd floor closest to 95 it's Haunted now somebody in it Tuesday 3/5/24. They wont tell you that !

Like the room amenities. Kinda ducked off but seems safe.

This property was horrible I payed for the room and didn’t stay there that’s how bad it was

The rooms we booked were dirty. The tubs were dirty. The sheets were dirty. The hotel smelled terrible. Just horrible. At least Stan was contrite abt it. He understood and did not charge us for cancelling our reservation.

Rooms where very nasty

Super professional, very accommodating, manager was an incredible caring person who exemplifies customer satisfaction!! Very respectful and i say the same for the other gentleman that was at frt chk in

But at least the location was good as far as transportation, shopping and roads.

Poor customer service i felt unwanted or like a burden to the staff there.

Shady joint, whole place smelled like a mixture of incense, pot, and sewage. Room had obviously not been cleaned. Front desk refused to give us fresh linens or extra towels/blankets.

Room smelled like cigars and wet dog. Bed was ok. The room had not been cleaned thoroughly because there was dog food and hair all over the place. Had to ask for the remote for the tv, which had burn marks in the tv. No breakfast no coffee. Also had a couple visitors, roaches in the room.

We chose this hotel because it was nearest to our families home. It was on the cheaper end. The photos looked great so. Its not the holiday inn for sure. Basically a place to lay your head and nothing cozy or special. The good part is the stove, full size ice box, and microwave. The beds are soft but the very minimum (one top mattress on metal frame) and the same with blankets and pillows (sheet and very thin top blanket). Noises can be heard easily from neighbors or outside. We may have went at a busy time. No hair dryers. 2 vending machines. Nothing on the property outside other than a parking lot. Toliet had issues, it wouldnt flush one day and the next night continued to flush all night. Shower dripped steadily as well. No coffee pot. I have to say it was clean but this wasnt my favorite. The ac had it damp in the room. All in all its what i said in the beginning... a cheap place to lay your head.

QUIET AND VERY PEACEFUL: )

Had a horrible experience the people that stayed over me where stumping the entire night when I complain to the front desk about it they literally refused to move me and defend the people by sl saying the people worked at night when clearly that was not true. How can I be at work when I’m hearing all this. The general manager, Saw me several times, never even acknowledge the situation, but indulged in his own conversations with his staff about he didn’t care who worked on Thanksgiving as long as somebody did I would never stay there again.

Staff is friendly and helpful.

To their credit, the staff was nice and friendly.

Most of the staff were very nice! The bedding was clean but I was missing a sheet and there was no blanket. Tv and phone didn’t work. They replaced the microwave but just left the old one sitting on top of fridge. There was old wet stuck toilet paper to my smoke detector. I was able to get a decent shower. The people staying there were drunks druggies and illegal immigrants. If you need a place to just sleep it’s ok. If you’re looking for something nice this is absolutely NOT it. Quality of the room and amenities was 1/5.

It was great

The smell wasn’t very appealing as I waited forever to check in. There was only one person in front of me. The clerk was nice but very slow. There weren’t enough towels or wash cloths for two people to bathe. The bathroom didn’t have a hair dryer. The outlet didn’t work in there either. There was no coffee pot. Overall very disappointing experience.

Enjoyed my stay one of the friendliest and hospitable places I have stayed recently. Mr Jasckson and his staff are like a well oiled hospitality machine.

Nice staff

Great place.

good

When I check in was told my room is not available it's under construction we left went to a different place

Management and staff are amazing and very helpful.

The cost was great and the staff was awesome