Hyatt Regency Jersey City on the Hudson

From the moment we arrived, the atmosphere felt unwelcoming. Aside from a few members of the cleaning staff and one or two front desk employees, our presence was met with indifference. We were traveling with a service dog and found ourselves repeatedly having to justify his presence nearly every time we entered the hotel, which became both frustrating and uncomfortable. Communication was also a major issue. Calling the front desk from our room was virtually impossible, as no one ever answered. On multiple occasions, I had to go downstairs in person, only to find several staff members behind the desk with no guests waiting in line. While the location is a definite advantage, the level of service does not justify the price. For a similar cost, I would recommend staying in Manhattan, where you can find much better customer service and hospitality.

From the moment we arrived, the atmosphere felt unwelcoming. Aside from a few members of the cleaning staff and one or two front desk employees, our presence was met with indifference. We were traveling with a service dog and found ourselves repeatedly having to justify his presence nearly every time we entered the hotel, which became both frustrating and uncomfortable. Communication was also a major issue. Calling the front desk from our room was virtually impossible, as no one ever answered. On multiple occasions, I had to go downstairs in person, only to find several staff members behind the desk with no guests waiting in line. While the location is a definite advantage, the level of service does not justify the price. For a similar cost, I would recommend staying in Manhattan, where you can find much better customer service and hospitality.

Overall, it is a very good, comfortable hotel with a nice amenities and a great location for getting into NYC. Decently updates and very friendly staff. The parking / valet situation is a big challenge - and need a lot of lead time to get your vehicle and plan accordingly. We had so much stuff due to a wedding that offsite or self park was a challenge.

Valet at entrance in a busy area like the location of this Hyatt was really helpful ($53 for one night as of 6-5-26). The hotel is updated with a large dining room overlooking the Hudson River and downtown NYC which is superb. The room was very modern/updated, very clean, well lit, lots of outlets and lighting options, see through refrigerator so you don't have to open the door to see its contents or forget your leftovers. My room was quiet and comfy. This is a FANTASTIC option to staying in New York if you are sightseeing. The NJ PATH (micro train that takes you across the Hudson and into many different areas of NYC) is within 100 feet of the entrance to the Hyatt and the Ferry is another block down the river walk. The Jersey City Paulus Hook neighborhood is safe (I've worked here for 20 years), lots of restaurants, food trucks, lovely river walk, piers extending into the Hudson with wonderful NYC views, great breeze off the river, good pricing for rooms. I highly recommend.

Nice room perfect location

When I looked for available parking, I was happy to see it was available at the hotel- only to find out it was valet only, and that my car would be parked two blocks down in the Whole Foods parking garage. This was another reason I chose this property, for its on site parking, but that wasn’t the case.

Our only issue was that we called to ask if we could check in early, and were told it was no problem. This lead to us heading there early, then when we got there we were informed about the early check-in fee. To be clear, my issue is not the existence of the fee, rather my annoyance is that we called to inquire and were not informed of the fee over the phone.

El desayuno es un poco car y hay opciones mejores a poca distancia del hotel donde se puede tomar desayuno mas barato y mejor. Aunque el buffet de desayuno es bastante completo

The view was outstandingly beautiful!!! N/A

Exceptional

From check in to check was great! Only real complaint was the parking fees at the hotel they are alil outrageous everytime you come and go you have to pay other than that it’s a great hotel

Excellent hotel and location!

Absolutely loved the location, the atmosphere of the hotel and the room was quite comfortable. We will be back!

Bad

My room was newly renovated and had a great view. The staff were helpful and professional housekeeping as well. Parking was a little backed up at times other than that great location with a wonderful boardwalk to enjoy the River.

Bar is beautiful with a nice view

Exceptional

Excellent place to stay. Center location to all the destinations

Great location with beautiful views. The staff was incredibly friendly and helpful. The PATH is located right next door which makes traveling into NYC easy.

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Front desk staff (Wilde) was wonderful!

Brought Me a new ironing board.

Walls are very thin can hear everything in halls and other floors. Parking situation was a mess but made best of it.

Had a flat tire the evening before check-in. Holiday weekend, so I could not get it replaced before the next day in the evening. I missed the cancellation window by less than one day. Wouldn't let me cancel for a refund, move the date, or extend any credit of any sort. Buyer beware. Sad part is we are still planning a trip to the area but we will never book with Hyatt again.

Everything was clean and well-maintained. Staff was friendly and quick with checking us in.

We had an awesome and truly relaxing stay. The location is excellent—close to everything we needed and perfect for unwinding. The overall atmosphere made our visit feel effortless and enjoyable.

The rooms were so clean.

Their pool has been under renovation for over a month and there was no notification or was signage visible when checking in. Our kids were very disappointed to find out the pool was closed due to renovations. The parking situation was awful and very inconvenient when we attempted to check in. The parking should be better designed to accommodate several vehicles when checking in, as opposed to one lane and only space for 1 vehicle when dropping off or picking up guests at the front entrance. View was great, room was spacious and breakfast specials not attractive enough for guests.

I had second thoughts till I actually showed up here but once I reached here I was more then amazed. This is once in a lifetime property. Am beyond happy that i stayed here.

Very good

Gregory's coffee was awesome each morning en rout to Ferry. We wish the Ferry schedule and train schedule would've been easier to access from our room or lobby posted daily.

A great place to stay. We stayed one night before our cruise.

Exceptional

We definitely enjoyed our stay. We had drinks and snacks and enjoyed the breakfast before leaving. The room was clean and well keep (and we especially liked the bath gel). The staff was kind and helpful. The view was incredible. Nice weekend getaway.

Great location close to public transportation very nice place and clean too

Location and cleanliness Staff not helpful, very bad customer service, irresponsible, and bad parking arrangements.

Location and cleanliness Staff not helpful, very bad customer service, irresponsible, and bad parking arrangements.

Bedding has a little crum like stuff for two days. Escalator going up to the lobby was broken for whole 4 days.

Exceptional

nobody answered the phone. sink backed up.

Fantastic location with one of the best views of the Manhattan skyline, which itself is worth an experience. The hotel is clean, stylish, located conveniently for walks or a train to NYC, and well equipped with amenities. Parking can be an issue at this particular location, in which case one option is to park on floors 4-7 at Whole Foods a block away.

Everything was clean, Bartender was amazing

Hotel was great and very clean. Staff seemed very busy and not friendly or helpful.

Stayed here on a few occasions. Never disappoints!

Location is great great location

Very good

Disappointed that the only brunch options were a few things on the menu--we'd thought it was Mothers Day brunch --but the menu, overall, was solid, and intriguing. Good variety of choices for various levels of appetite and various tastes-pasta, meats, salads, fish, sides, sandwiches. Our meals were very very good! The 4 of us agreed the sticky rice appetizer was the best we'd ever had. Sushi was also very good- fresh and tasty. Filet was done perfectly. Honestly don't remember what else everyone had, but we all really enjoyed our food. Sides were also excellent. Asparagus was cooked properly-still green, a tiny bit of crunch. Truffle tater tots were one of my favorite things I've eaten in a long time, and I don't even love truffle. Mild flavor,& crispy. Delicious. Cocktails were well-done. Coffee was kind of gross---super-weak. The after-meal espresso, tho, was excellent -strong and frothy. We don't do dessert often, but we made a great choice ordering here. The chocolate gelato was honestly some of the best we'd ever eaten. The little donut dessert-served on a cute "Ferris wheel-" type server, was AMAZING. Love the view from inside as well, from almost every seat in the place. Bathrooms were clean and well-stocked, even through a very busy Mothers Day rush. Staff, from check-in to exit, was professional and friendly, and professional-looking.

Location to port bayonne My issue isn't with the room. It's Being charged 2 times and I can't get anyone to help. I've been sent on phone to accounting and front desk. I've sent voicemails and sent emails. Noone at all will try to help with this. I haven't been acknowledged at all, so I had to file a complaint with my credit card company. I even have proof of both payments paid. 1st through Booking .com when I booked it in July 2025, then they charged again on May 1,2026 after my stay April 28,2026.

Location to port bayonne My issue isn't with the room. It's Being charged 2 times and I can't get anyone to help. I've been sent on phone to accounting and front desk. I've sent voicemails and sent emails. Noone at all will try to help with this. I haven't been acknowledged at all, so I had to file a complaint with my credit card company. I even have proof of both payments paid. 1st through Booking .com when I booked it in July 2025, then they charged again on May 1,2026 after my stay April 28,2026.

Lovely hotel right on the Hudson. Get a room with a city view!

Good stay!

Exceptional

Everything

Very good

Bad

Very clean room. Terrible bed, terrible pillows. Also asked for early check in and when I got there they told me I would be charged for it which was never told prior. So I had to wait 2 hours bc I didn’t want to wait or pay bc I was never told. That’s not right.

Staff was friendly. The room and amenities in the hotel were clean

Night light under the bed was faulty and wouldn't turn off for ages and the phone didn't work but other than that, everything was great. Clean towels daily and fresh bottled water and a great view of Manhattan.

The staff were amazing! The view was perfect to see the city and the Statue of Liberty! My daughter was in awe and it made a world of difference in our trip! Another cool thing was the pool table and shuffle board table in the lounge. The kids had so much fun.

Good

Staff was friendly. Services were basic. Children covered in bed bug bites.

Clean.

Simply one of the best and finest hotels I've ever been in. For venturing into NYC, it's an exceptional location.

Simply one of the best and finest hotels I've ever been in. For venturing into NYC, it's an exceptional location.

Beutiful

Check in was not great. Had to wait long. Parking was far away. Had carry my luggage 3 blocks. No good. Parking is not on site.

Exceptional

This stay was by a...

Great view and easy access to Manhattan.

Location comfy bed clean Could hear the guy next door talking loudly til 4 am. Suggests the walls may be a bit thin? Staff spoke to him and second night was fine

Excellent

Very good

Clean room, friendly staff

Great location and property

The hotel was excellent. However, the quality of the food at the restaurant was horrible. I would definitely stay at the hotel again. The service was phenomenal. I wouldn’t patronize the restaurant though.

The night view was stunning, and the bedding was exceptionally clean and comfortable. However, the crane floating on the water produced eerie noises throughout the night, making it difficult to sleep. In addition, the parking lot was extremely far away, leaving valet parking as the only option - and even then, there were no in-and-out privileges, which was very inconvenient.

Parking is still guest responsibility.

Great location. Lots of restaurants and access to the subway. Restaurant at the hotel was good. Friendly staff and great view of the city.

Everything

Very good

Clean room as pictured

It does have a nice view of New York. The main areas, rooms and hallways are clean. First, front sliding doors were not working, elevator going up not working, staff service for breakfast à la carte was very slow. The pool is rather small. Finally, a staff member in the bathroom acknowledged using the last paper towel and did nothing about it.

It does have a nice view of New York. The main areas, rooms and hallways are clean. First, front sliding doors were not working, elevator going up not working, staff service for breakfast à la carte was very slow. The pool is rather small. Finally, a staff member in the bathroom acknowledged using the last paper towel and did nothing about it.

The line for valet parking was long, and even just driving in and turning around was difficult. Furthermore, self-parking and having to carry my luggage back was inconvenient.

Great staff, and location.

The views are everything! I didn’t try the breakfast or the bar but the staff was polite, rooms were cleaned, and the views are just amazing.

The bathtub had molding at the hedges, peeled paint on the ceiling. For a $300 per night I would expect better.

The view from the restaurant The bathtub had molding at the hedges, peeled paint on the ceiling. For a $300 per night I would expect better.

Yes

Exceptional

Beautiful

Parking situation was horrible. When charged an enormous fee for valet, yet after following their verbal directions, still had to wait HOURS for car to be retrieved even after paying for it ahead of time!! Closet self parking was three blocks down the street and it was cold which is why we chose valet. Also, at these rates, there was no room service or at the very least, breakfast buffet since there was no room service!

We checked out at 11:56am and did not get our car until 1:20pm. The very RUDE valet guy, they have to walk 3 blocks and 7 flights of stairs to get the cars. The whole valet process is difficult when you first drop off your car to when you get it back.

Very nice hotel Hidden prices. You have to pay over $50 to park per night or park at a garage. That’s a 10 minute walk from hotel very inconvenient.

Very nice hotel, beautiful views, food was excellent

One of the best

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Except noisy rooms during our first night, the stay was great and convenient just across from NYC. The staff were very welcoming and professional especially Walid at the front Desk. Parking isn’t very convenient but that’s NY.

A standard 3* experience. Decent room, good gym. Bar area with views of Manhattan across the Hudson was the best feature. With two exceptions, staff were impersonal and unwelcoming. Request for a late check out was met with a ‘we’re completely full’ response despite very good room availability showing on line. Breakfast buffet poor value. Go to ‘Maman’ round the corner.

Morning staff was exceptional and lovely hosts

Love the hotel

Room and service was really good

Yes

Clean rooms

Breakfast was excellent and even when it was buffet, we received fine dining service 👌

Very quiet and peaceful

Good location and friendly staffs

👍👍👍👍

Room is not as expected and it was not NY View until we complaint.

Great hotel, very clean and comfortable. Would recommend.

Staff was very pleasant and helpful.

Staff at the lounge was rude, pool was not heated and in deplorable conditions. Definitely not as advertised

Staffs are all hospitable and superb in service.

Great stay here!

Location was great.

Rooms need upgrades

Great

Clean, staff was very nice , enjoyed my stay

The hotel and the amenities were amazing. The staff were great and the bar was top notch.

Beautiful location

This is me and my fiancé second time staying at the Hyatt we stayed back in 2022 I Brice before the renovation so when r

Room wasn’t fully clean but other than that staff was amazing.

Great Service, breakfast was with everything you need.

The views, proximity to Manhattan and the staff. Great place.

Courteous staff Will certainly stay here again

Amenities in bathroom were scarce

The location and the quality of the room is the best.

nice location and good service

Pool is not clean and photo on the web is misleading Pretty cold in the room, no blankets

Very clean bathroom, beautiful room, speedy check in

Clean room, gorgeous view!

We loved to stay here but hotel wifi is too mush slow and some the telephone doesn’t work.all other the staff was so good and nice rooms.

Nice gym, nice view that was perfect place for me Thank you so much!

Excellent restaurant. Great burgers and wings. All food very fresh. Great staff.

Great stay - even better view.

We arrived before 3pm and was getting a room right away. The Exchange Station is next door so we rode the PATH train to World Trade Center station across the Hudson River in just 3 minutes. So convenient!

The view. Bed was comfortable. The towels could be upgraded

The parking

Incredible staff at check in!! Beautiful hotel in a convenient location beside the PATH station.

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.

You can beat the views of NYC. Splurge for the water view you won’t be disappointed- the promenade is perfect for a quiet stroll or romantic walk after dinner . Hotel is close to shops and restaurants all walkable. We will be back for a quick overnight stay.

For the facilities, never tried. Indoor pool is small.

Room was clean, friendly staff and a beautiful place to stay.

The hotel had no designated parking area, and we had to pay for parking despite the booking confirmation stating that parking was available and free for guests. Even a simple breakfast had to be paid for, despite the high price of the room

They are charging for Valet parking 54.00$ each time

The room was spotless. The Staff was very welcoming and friendly.

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Location There was a dirty sock in the room from the previous guess

We got to hotel at 7 to check in and our rooms weren’t ready . Checkin was 4. It’s now 8:30 and room still not ready

Clean room, courteous staff, great views, nice bar, kept our luggage safe

Staff are great! Valet helped us out tremendously thank you

Super - everything is amazing - view is awesome

Five stars all the way! Perfect location, spotless rooms, and world-class service. The concierge, was especially helpful getting us checked in quickly and early. Highly recommend.

Clean rooms and friendly staff

Honestly the room was lovely

Great location and nice hotel!

Fantastic stay at the Hyatt Regency Jersey City. The view of the Manhattan skyline is absolutely magnificent—especially at night and in the morning. The hotel is clean, comfortable, and the staff was friendly and professional throughout. Great location with easy access to NYC while still feeling calm and relaxing. Would definitely stay here again.

The room was spotless.

Great location but service is terrible. The rooms are specious but beds are uncomfortable with loud AC wakes you up on the middle of the night. My son the middle schooler was grabbed and pushed by the hotel staff/security for trying to get back in to our room. My boy forgot his key that's something that kids do forget keys and 2nd floor entrance has key card access, well the cleaning crew were kind enough to help the kid to get in but security put their hands on the child. State of NJ law prohibits putting hands on people let alone children. The manager was notified and went in to argument mode without even talking to his security. No apologies were offered and no regrets were shown. Terrible staff terrible service, not safe for children!

The hotel was amazing, the staff were super nice, the neighborhood was safe and the view was perfect! Was super easy to travel to NY with PATH which was literally 20 steps from the hotel. 10/10

The hotel has a beautiful environment and the rooms are clean and tidy . It would be better if a microwave were provided .

Good place to stay except the parking is no good and parking staffs are not friendly.

Right next to the path subway.

There are misleading info on Expedia regarding the parking at the facility. The hotel doesn’t allow in and out which is not mentioned on Expedia so every I exit the parking I have to pay $25 , so I paid like $200 for parking for 2 days

Was great

Both the food and the service was amazing. The staff is attentive. Polite and very welcoming.

Very nice hotel with great views

So nice

Great location and views

Clean room and amenities

The manager at the front desk greeted me with sincerity and professionalism. It was a long journey, and when I arrived, I was tired, and the desk agent provided a warm welcome. The service is OUSTANDING.

We had a beautiful river view. Great location. Staff was very helpful and friendly. Will stay here again.

Additionally, I misplaced a very sentimental personal item during my stay. I attempted to contact management for assistance, but I was met with unhelpful customer service from the operator, Alice, and despite leaving a voicemail for the manager, I have not received any follow-up. This has been extremely discouraging, especially given how meaningful the lost item is to me. I’m hopeful that someone from management will reach out to help me locate my item and address these concerns. I have always valued staying at this hotel, and I would appreciate the opportunity to have this experience made right, whether through assistance in retrieving my lost property or consideration for a future stay.

Entire facility clean and safe.

Had a wonderful stay at this hotel. The room was clean and the staff were friendly.

Upgraded my room for free, beautiful view and balcony, good location

Good Hotel for business travelers & tourists for Manhattan, NYC region without cars.

Rooms were clean. Had everything. Staff was wonderful. Negative was no food room service. Menu at restaurant was limited. And food was Uber expensive ?50 dollars for breakfast for one is a bit much when the closest restaurant outside is too far to walk in the cold and rain and at night we felt unsafe. Otherwise hotel was great

The room was clean and the staff was very friendly

Great facilities, great location!

Wish they had coffee all day/night. Staff was friendly and prompt. Recommend check in staff let people know that we needed to use room key for elevator . Loved the propert and staff. Great weekend.

Room service Microwaves in rooms as an option

Location. Location. Location. Perfection.

Great location. Next to subway Path. Beautiful view

NEVER AGAIN

Good

Great views, helpful staff, very convenient location fot visiting Manhattan.

Great property and with an excellent view. Loved it

Amazing view from rooms. Right on the water.

perfect location

The staff were very friendly and helpful. The room was clean and comfortable. I will definitely recommend and come back!

Our bathroom had a strong urine smell and was not cleaned properly. It was near the elevator, and guests were laughing and talking loudly at night. The elevator was so loud that it was difficult to sleep. The bed sheets had dirty spots.

Beautiful hotel

Nice views

Enjoyed our stay, beds are comfortable, check in was a breeze. There is a board walk with a playground right next door with tons of seating where we watched the sunset on Manhattan. The PATH is right next door making it super easy to get to the city to sightsee.

Excelente ubicacion, espectaculares vistas y medios de transporte cercanos inmejorables

Clean room, very convenient location and nice views to the city.

Good everyone was nice

Great location for views of the New York skyline. Also next door to Exchange Place subway trains run regularly and within 10 minutes arrive at World Trade centre train station to link to other areas of New York. Hotel spotlessly clean.

Excellent location,

The property is beautiful! There are no bad views & everything was clean & comfortable. This was a great value!

All excellent

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Very nice

Great location

Close to the Path

Also expensive for what you get.

Jelyn went above and beyond to make our breakfast experience wonderful. Thanks much

Rating this place 1* because I asked to cancel my reservation due to extenuating circumstances. My mother had a fall and I needed to stay home and take care of her instead of going on this work trip. I provided a medical record to help bolster my request and the hotel still refused to make an exception or offer any compensation on my non refundable reservation. Their only option was a non refundable rate, so I had no choice. Extremely disappointed in Hyatt’s lack of humanity in dealing with this issue. I will never book another Hyatt property after this. Shame on them.

Superb views

I loved the scenery from my room

Fantastic location, amazing views . Loved our stay

Great location, staff was super.

Q

The front desk STAFF (Jeanine) was one of the most professional, courteous and helpful associates of any hotel we've visited in this year

Parking a truck or usv will cost you $108 a night. There is self parking for $25 a night but you have to walk 2 block and park on top of a whole foods supermarket.

We had a balcony and it was fabulous. Gorgeous. It had a place to eat (we didnt eat there) but it looked amazing.

Great view, clean property, super convenient location with the PATH right next door.

Beautiful facilities, great location and magnificent views of the city!! We found our forever hotel when coming to NYC!

Convince to go to places

Big rooms that were so quiet at night. Amazing views of the Hudson River & Manhattan. Beautiful neighborhood. 5 mins walk to the ferry dock and right next to PATH station. WTC station 8 mins away. Nice gym. Fantastic location. But above all the best customer service ever, even on a long weekend. Highly recommend to anyone.

Self park is no where near the hotel. Check in was delayed almost an hour. Bar wasn't even open during the wait time of checking in. If you like convenience, this isn't the place

Great 4 nights, hotel location makes it very easy to get in to central NY either by train or ferry, felt like a safe area, amazing view from bar and our room had partial skyline view and Statue of Liberty in the distance, would definitely stay again, special mention to our waiter Andre, so friendly.

Excellent

The staff was not happier.

Location and services were great. Highly recommended

10/10!!! Right on the water which was perfect for morning/evening walks and very relaxing, inside was beautiful and so clean, service was amazing. PATH station was a few steps away and one stop from the city. Didn't do our research but would've flew to Newark instead of LGA.

Location

Beautiful views, clean rooms acces to transportation

This is the perfect place for visiting the area: best view of the NY skyline, perfect location for grabbing the PATH to quickly get anywhere in Manhattan; so walkable to every amenity, convenient to ferry for Statue of Liberty, parks, dining, shopping. The Grove street area is just min away and walkable. Loved it! So great for family stay with small children.

I had a small issue with the hotel but hotel manager was very helpful and resolved it as quick as he can. Thank you!!

Gym equipment poor

A great location and property -

This hotel had a beautiful view of the Hudson and the city. It was super convenient to the PATH station and parking garage.

Great views of nyc

Property is exceptional with amazing city views. A definte must. Access to nyc/wtc via path train is really close

Stayed at a few Hyatts before.. this is probably the worst one

Miss information regarding the rooms at the time of booking.

Great hotel and c

Beautiful view. Next to PATH train.

Super location

One of the best hotel and experience we got in our first trip to USA which was for 3 weeks. Only hotel in which the cleaning of room was done everyday and staff was seen happy and respectful. The hotel location is the best and very convenient to NYC. With a mesmerising view of Manhattan. Next time will definitely come and stay here.

The food is really good, the view is amazing...

Great location with beautiful views

CS not friendly as all.

The hotel staff were nice, the only bar

Parking was a little distance away. Just a few blocks away and relatively affordable. Still great, given the territory. And the Manhattan views from the hotel were awesome.

Fantastic river view and can see manhattan. Right next to PATH.

Very nice view of nyc, peaceful, all restaurant staff are great especially Gabriel.

The hotel is the best location for going to NYC! The hotel is very nice, and clean. We enjoyed the stay!

Payed a little bit more for NYC view (as shown on their web site) - it was a rip off. Looking directly out the window was an apartment building and water, same as web site called "River View." Called front desk and they said if you can look anywhere out your window and see part of the city then considered NYC view. You can probably look out most of the windows and see part of the city.

I didn’t like that it stated breakfast and couldn’t have breakfast or room service cause someone bought out the kitchen and the complimentary breakfast was always gone from the workers for the event, there wasn’t a microwave to heat any food up and it also stated my room could sleep 6 but it wasnt so it wasn’t worth $2,068 and had to sleep on a floor and had to go out every morning to eat. I am very disappointed and upset

Location

Staff and place was great

Beautiful views of Manhattan, especially at night

Hotel location and facilities are good. The hoe

Gracious staff and strong luxury view. Remarkable view of Manhattan from some rooms.

Fantastic view of Manhattan. Easy to explore NYC from this location.

Everything was good as expected. View of the Hudson’s and manhattan was amazing. The pool and gym could use some update

My favorite hotel in NJ. I stay here every time I’m in the area for business.

Lovely hotel just been renovated decent transport links to manhattan Path train is right next to hotel a few eating places nearby also

Unfortunately the service at the hotel was terrible, specifically check in. We reserved two rooms for three adults and three children. When we arrived at the hotel at 6pm (check-in time listed on the reservation was 4pm), the receptionist told us that the rooms were not ready and she didn't know when they would be ready. We were sightseeing that day and children were very exhausted. When I politely asked the receptionist to understand our situation, given that children were involved, and look for any available rooms, so we could rest,her response was that the check-in starts at 4pm with no guarantee when the room will be available and we would have to wait. We had lots of luggage which she offered to hold in the back, meanwhile gave us one key to access the pool while we wait. The one key she gave us worked only on the access door to the pool and no other access doors, including the main doors on the 1st floor to access the hallway to the pool or the gym where the bathrooms were (where we could change). So we kept dragging children back and forth asking staff and some guests to help us access the bathrooms to change the kids.Nightmare. Kids tried to enjoy the pool but were too tired and wanted to rest, which at that point my frustration was over the roof. I went to search for the manager. Floyd was able to find us rooms instantly. I wish I remembered the first receptionist's name because the level of disregard for customer service was shocking, attitude not fit for hotel.

Some of the late night and early morning staff on Monday and Tuesday shifts at the front desk were not friendly. Requested for water bottles, and they never delivered to our room. The property is good because it’s convenience to get to NYC. The parking is not easy and, it’s expensive.

I had a wonderful view of New York City.

Super nice and right on the river. The views from my window were amazing. I loved how close to the train station I was.. easy commute to the path train and to the oculus.

Great location next to subway and ferry also the sightseeing is beautiful

Love it

This is a great hotel. Nice staff at front desk. Great location

Beautiful views and easy access to Path. I was in Manhattan in 7 minutes.

It does score major points for the staff service. There was not one person whom I interacted with who wasn't helpful.

The room was poorly cleaned, as usual unfortunately for my experience with Hyatt in general. Otherwise no complaints, and view was great! Public transportation was right there as well!

A great view of Manhattan & the onsite restaurant was very good. Next door to the PATH gave easy access to the city.

Very nice

We had a great stay!!

Breakfast is really expensive and the bathroom light kept turning off on me. Otherwise it was a nice hotel. Smaller pool but the staff was nice.

Easy access to the PATH train and a short walk to Colgate dock for the ferry to NYC. Whole foods two blocks. You can park on the Jersey side for the State of Liberty.

3stars

Near the river.

Great location! Friendly staff and very clean.

The business around the HUDSON

The stay was excellent with options for breakfast and a number of great food locations close by. We traveled for GO Fest, and I would likely seek out another room at this establishment for more than one night of the festival were to return to Jersey City in coming years. It was a great time, the staff was friendly and accommodating, and the room was clean and the bathroom was well kept.

Location is convent and awesome views of the river from our room!

Hotel staff was super helpful. The view was spectacular. The proximity to the PATH train made getting to the city a breeze. The room was very luxurious.

Location

What a wonderful hotel and view very spacious

What unique is that the toilet made noise all night long but because I already paid online so no refund doesn't matter I stay or not !! What a wonderful way to rob your guest!

This is my 3rd stay at this hotel and as always i enjoyed myself. The amenities, the staff, the surrounding areas, and the spectacular views, make for an amazing stay.

While I didn’t expect early check-in right after noon, I had hoped for at least some consideration given our situation. Better communication from the front desk would have made a big difference—especially since we were traveling with family and had just arrived from a long overnight flight. The room itself was in good condition, consistent with the standard I expect from other Hyatt Regency properties, but nothing particularly special about this location.

Lack of parking

Location is excellent for visiting NYC and Liberty State Park

Wonderful spacious room with a balcony and a gorgeous view of he NYC skyline. Visited he Statue of Liberty which launch was just down the street. Lovely young woman moved a few things around to get us in a perfect room. Dinner at the restaurant onsite was delicious. Would definitely recommend it highly.

Cleanliness and modern technology. Very friendly reception.

Charged me for a second night when I had this prepaid, one night, cut and dry reservation. I let them know hours before checkout the second day when I received a link to check out again. Contacted them again when I received a second invoice. They let me know a manager was looking into it. Contacted me days later after I got a second security deposit, and $530 room stay charged to my accidentals card. Told me they did an investigation and felt the charge was justified because we had left "personal belongings" in the room. No one once had ever left me a message about things left in the room. I called the corporate number to talk to someone. THEY were very nice, and told me the only way they could ever even imagine someone acting that way is if someone left all of their things, or perhaps luggage in the room. Then, ironically, the hotel tried to say someone saw we left luggage in our room, and reactivated the room (without ever speaking to me and without authorization to use my card?) Anyway - this place is extremely disorganized and will try to lie to cover their own butts. Of course I was never there the second day, and there was no proof of us going back into the hotel, or leaving anything. Just don't bother. You could spend days fighting for your money back.

It was a very busy day, but the staff did a great job acknowledging and serving the many guests