Candlewood Suites Lake Mary by IHG

Had laundry facilities It was not clean. Had a pillow that smelled horrible

It was only for 1 night so it was ok.

Everywhere I went was dirty, elevator, my bathroom(found pubic hair on the counter)....wasn't worth the stay

Very nice staff enjoyed my stay

Disappointing

Good place for the money

This property needs new management and major renovations. Everything is old and not that clean. The ceiling was leaking water, the bathroom was dirty and disgusting, the bathroom door handles were broken, and the carpets were sticky. We could barely sleep because of the poor condition of the room.

I found multiple large bugs in my room including in a new towel that I reached for - the front office stated that the manager would get back to me and no one reached out. There was also a heavy musty/moldy smell in the cupboards with the dishes

Bathroom was dirty, ac temp would only recognize one setting, check in was weird since their whole reservation system was down.

Very confidently located

It was an awesome experience and stay. Highly recommended

Exceptional

Quiet. Pool was broke.

Quiet. Pool was broke.

Not having to make a stop at a s-l-o-w drive thru before sitting in traffic would be a great !

Only there one night so didn’t get to have breakfast. Bed and linens were incredibly comfortable so I slept great. Smelled like air freshener but got used to it.

Smelled like air freshener but got used to it.

Superb

All staff were very helpful with my Uber and phone and app questions.

The staff was super helpful and friendly. One of the friendlier staffs at that level of non mom and pop I've seen in awhile. My room was super clean the hallway could have used some work near the elevator but the room was amazing for the price. The kitchen setup was great. Location isn't bad there's a target publix and academy sport like 2 min away without having to get on a main road plus several places to eat. It's a little older propert but not to bad and the ac units seem newer and the furnature and fixtures don't seem to be too old

Everything you need for a clean and comfortable stay..Kitchen well stocked with utensils....nice grounds....nice pool..all day brewed coffee..Can't be beat for price.

Staff were great, easy check in and check out. The furniture was outdated and gross. Needs help bad

While it was nice to have a full kitchen and a clean and comfortable bed, the cabinets and/or the carpet had a strong smell that is in my clothes after getting back home (musty, woody?? I don’t know). The bathroom really needed updating, the shower and tub faucet leaked, there were some areas lacking grout or caulk that had turned black. It was ok considering the price.

The place was fine and the staff was great BUT the room was very damp and humid.

All was good

Staff was friendly, and staff member Tonya was exceptionally helpful and friendly and wonderful and beautiful inside and out. The air conditioner worked to my satisfaction. The soap in the shower smelled good. No trash can in the bathroom. Locks on every cabinet of the "Lending Library." Tacky decor and decorations in the room and in the lobby. Wet carpet floor fan running outside my room for every minute of the entire stay. In-room coffee bad -- even by in-room coffee standards.

The reception staff were all very friendly and the hotel was very nice and clean. They have the best 24/7 coffee maker available All was good

Staff was friendly, and staff member Tonya was exceptionally helpful and friendly and wonderful and beautiful inside and out. The air conditioner worked to my satisfaction. The soap in the shower smelled good. No trash can in the bathroom. Locks on every cabinet of the "Lending Library." Tacky decor and decorations in the room and in the lobby. Wet carpet floor fan running outside my room for every minute of the entire stay. In-room coffee bad -- even by in-room coffee standards.

They gave us a larger room when we checked in

Good

The kitchen was fully equipped and there was more than I needed. I was very impressed.

Exceptional

I booked room with 2 bed and they didn't have room for me, they put me in room with 1 bed and i was sleeping in sofa.

clean, friendly staff, safe area

Check in was easy. Rooms where spacious and had a kitchen with full size fridge. No toilet paper was out, had to dig inside the far side of the cabinet to reach it

Check in was easy. Rooms where spacious and had a kitchen with full size fridge. No toilet paper was out, had to dig inside the far side of the cabinet to reach it

Superb

The property was in a convenient location and had a kitchen option. Previous reviews on hotel.com gave it an eight. On the plus side the staff were very polite and accommodating. On the negative side the place was run down and had a lot of deferred maintenance. The rooms were worn and dated and the overall cleanliness was not acceptable. I was surprised at the condition of the property given the ratings I had seen

Staff, nice and friendly, very convenient close to a lot of restaurants and bars

the staff were great the little kitchen very useful I will use them again in the future

Stayed for a night. Room was spacious and overall clean. You can tell it's an older hotel that once was a smoking hotel but currently is a smoke free. Staff is super kind and helpful. Good for a night or if traveling with a big family.

I struggled with writing this because businesses have really been going through it. This property needs a facelift. There was an actual screw poking out of the bath faucet. The ice maker didn’t work and no ice machines on property. There were no outlets for phones or iPads. Little inconveniences that went on and on. The amenities in the room seemed to be very old. The hair dryer on and off switch was only ON. It was clean and safe with a great staff.

Staff was very helpful, fitness room was a plus

Loved the coffee in the lobby and the full kitchen. It's good for the price. The bathroom was older (fan was very loud), but I guess that's part of the low price.

However, there was a consistent issue with an unpleasant odor in the hallways and rooms. I stayed in three different rooms across two floors. While the fourth floor was slightly better than the second, the smell was still noticeable in both the hallway and the rooms. This was disappointing, especially given how well everything else is cared for. It’s unfortunate because the staff works hard to create a welcoming environment, yet both guests and employees are affected by this issue. I hope management addresses it soon, as this hotel has a lot of positive qualities otherwise.

Kitchen had minimal items for food prep and eating - only two spoons, forks and knives, and only one pot. Two electrical outlets above sink did not work. Toaster worked only in the bathroom. Rug was ripped and covered by a chair. Had to return to the desk twice to have keycards rescanned. Showerhead and water controls were rusty. Building was not shielded adequately against road noise. It was a cheap rate, though.

So overall the place is okay, it’s a bit outdated. The rooms have a oldly smell to it. Didn’t really need the the help of staff members, they could really use more professional staff, especially front desk; giving attitude for no reason. If you’re younger consider the fact that there a lot of creepy old men. The days we stayed even police officers had to show up, coincidentally it was the people staying over across from us. They keep being loud and no staff ever came. Overall 3/5

This property has a great location, but that is really about it! The hotel is not kept in good condition. There was rust in other patches on the walls and stains on the furniture. Just nowhere that I would ever want to stay again.

I booked a room two months in advance but upon arrival the two bed. option was not available and I had to settle for a much smaller queen bed with a pull out. .no advance notice ,nothing else was available. The Mgr. Blamed Expedia. I paid for extra and no reduction until I pleaded my case when checking out. The morning Mgr did adjust down the price but I had little or no sleep . The room TV didn't work, the couch and chair were in need of repairs and air conditioner was running all night ,couldn't turn down or off.table lamps were dirty.not a goodnight.

i was worried after reading some of the poor reviews on here and other sites, but our five night stay was actually very lovely. the room was decently clean and had a full kitchenette (including dishware, a dishwasher, coffee pot, and a full fridge and freezer) and a large desk for working space. the complimentary coffee in by the lobby area was very convenient. the staff was helpful, our keycard demagnetized twice (likely due to being in a bag next to my electronics) and they replaced it for us with no issue. overall for the price it was an excellent stay

Best inexpensive hotel I've ever stayed at!

Loved it very well looked after

I

We had a fantastic stay in Orlando. The accommodation was exactly as described—clean, comfortable, and fully equipped with everything we needed. Everything was well maintained and made our stay very easy and enjoyable. We would highly recommend it and would definitely return again.

The staff was amazing from the moment we arrived to the moment we checked out . I was staying there for clinicals for school and the hotel truly surprised me with the cleanliness, the staff attitude and Overall Experince . Will definitely stay here again ! Thank you for this smooth and comforting stay

Staff was friendly. Landscaping is beautiful. Breakfast was excellent. However…. The room was ok clean. Tidy, but… Pizza boxes left in oven. Splatter on walls. Carpet had big stains. One lamp was broken a teetering. And there is NO soundproofing between floors. I mean, none. Anyone simply walking around, just normally, upstairs could be heard. Lots was good. But the noise was significant.

Great room

Very clean. Comfortable bed. Definitely recommend.

Room was clean, but needed minor repairs. Soap/shampoo dispenser had fallen off of the wall and was just balanced on shower safety rail. Dishwasher just sitting loose under the counter, should be secured more firmly. Staff was pleasant and helpfull

Refrigerator seal was broken at the bottom of the fridge door. Dirty sheets were left in the hallways.

Room smelled terrible and the carpeting and furniture were dirty and worn. The property is next to the freeway, so rooms on the back side are extremely noisy. No breakfast, although there is free coffee and as small room to purchase packaged foods.

I used Hotels.com to book a room with two king size beds. When I checked in I was told it was a room with one bed only. I called hotel.com and the guy with the thick accent could not help me a tow bed room that I originally signed up for. It’s a good thing I only spent 2 nights. My son had to sleep on the floor. What’s frustrating is I went back and tried to verify where I paid for a room with 2 beds but it was nowhere to be found. I will never again use Hotels.com and I definitely don’t recommend them.

The whole room felt wet rhe whole time.. carpet, bedding, our stuff it was so humid.. felt like we werw aleeping on a wet bed..ughhh

Yes

Well equipped we only slept there for a few hours before flight out of sfb so we didnt use anything or the pool but the bed was good it was clean..negatives would be the bathtub...it needs a good cleaning with barskeepers and some bleach...we pyt a towel in the tub for our feet

Would stay again

Walked into the room and immediately was met with the smell of urine and mold. We walked to the front desk, got a refund and left.

Upon arrival, the hotel made a great first impression. It is beautiful and surrounded by nature. However, when it came time to sleep, the experience was completely different. I was assigned room 423, and once everything was turned off, the noise from the nearby freeway was very noticeable. I understand that the hotel has soundproofing, but in my case it was not sufficient or did not function effectively, as the noise was constant and made it very difficult to rest. After trying to sleep for over an hour, I had to go down to the front desk to request a room change. I was moved to room 101, where the noise was somewhat reduced, but still noticeable. Overall, it was a very uncomfortable night and I was only able to get very little rest. It is unfortunate, because the hotel has great potential, but this issue significantly affects the guest experience. I would appreciate it if you could look into this matter, as it may impact other guests as well. Thank you for your attention.

I paid for a larger room with a bedroom which was $10 more than the smaller room. The room they had me check into had no tv in the bedroom so they could only offer a smaller room. The small room they had me usehad a horrible musty odor. Since I was there ,9 days, all of my belongings picked up that smell and everything I had needed cleaning when I got home. I left the bathroom vent in the hotel room running 24 hours a day but I could not clear the horrible musty smell.They did not offer me the $10 per day difference back either. Nice staff, rough property.

BED BUGS AND MAGGOTS UNDER THE MATTRESS COVER!!! TOTALLY UNACCEPTABLE!!! DEMANDING I GET A REFUND! THIS IS DISGUSTING!

I don’t know if it was welcoming to pets. I didn’t shop, so I don’t know if there were shops nearby.

Front desk was very nice and helpful. Before we went to bed my husband killed a cockroach that was on the counter. The room seemed clean before that.

Plenty of shops and restaurants around

Too close to the highway. We heard the traffic all night. Very dated.

I had 2 rooms booked- it was a softball tournament weekend- we get back to the hotel late- go to take a shower only to find a pair of men’s boxer shorts in our bathroom, large bug in room (it’s Florida- let that one go) then while searching for an electric outlet found a used bottle of tea-no men- no tea drinkers in our room- made us question what else was overlooked. Called the desk- promised points for the nastiness- never got points- called twice- still waiting.

Augustine at the desk was wonderful.

Room had roaches

Only good thing was their coffee.

Pretty clean room

Room was fine. But traffic noise was incredibly loud! Would not stay here again.

Staff was helpful and clean rooms!

Everything was clean and the amenities were great

Kind front desk ladies. Lots of amenities for a very low cost

The room was great. I was surprised to see that it had everything I needed. I also appreciated the fitness room and ability to do laundry on site. The staff were great and prompt at replacing my room card when it stopped working.

Room was very nice and clean. Way more than I expected!!

The staff was very friendly no complaints there. The room was somewhat dirty, stains on carpets/lampshades/chairs and the funky smell bothered me. We did use the free laundry, the gym is small but useable. Made it work for what we needed as we were only there really to shower and sleep

it's dated, needs renovation, especially the bathroom

Dated, drains didn’t drain, low water pressure,floor dirty

Room felt dirty from the moment we walked in. Peeling paint around the ceiling, moist/musty smell in the room. LOUD room was in the back and the highway was right out the window. Unable to open window to get fresh air in room. No exhaust fan in bathroom to clear steam from shower, metal door frame around entry door was bent as if someone tried to break in at some point. Asked front desk for more pillows - all out, asked for more coffee packets - all out, so we stopped asking and just did our time until we were headed home. Very little time was spent in the room. We will not be recommending this hotel or chain to anyone.

The hotel is old and dirty from floors to walls. The staff was professional and attentive.

Coffee machine was broken and side door was broken. I was able to opening without using my key card

Stains on bed, musty smell, stains on curtains, dirty fixtures and windows. I took pictures of the few of these things if you’d like to see them. This is my 2nd stay in a hotel booked through Expedia this week. Photos do not represent the hotels. Going forward I will look elsewhere.

Staff was very nice. Hotel is like an extended stay with kitchenettes in each room. Was an older hotel and needs some updates however for the money was good.

Loved having a reclining chair in the room. I cannot sleep in a bed, so the chair was wonderful.

The hotel is past the halfway point of its utility. As properties age things begin to "get tired" The hallways have a bit of an aroma. The bathroom fan is too loud. The door locks could have better technology to lock the room. The mattress felt like it was at replacement time. A decent enough place if priced consistently at or below $100/night.

Room quality/cleaniness - horrible. I will never stay at this chain or establishment ever again.

Room and amenities could be improved!

But the location is incredibly beautiful.

This hotel’s hallways are very stained and quite smelly. I was shocked to see how dirty it was and quite u like any hotel we’ve stayed at before for the price of 130.00 per night. However it’s quiet with a very beautiful neighborhood. Our room was large with a lovely mini kitchen but this hotel is quite old and rooms are quite old as well. Won’t stay here again.

Should be more lighting on it

Room was clean, staff provided excellent service. Will return

room was clean staff was friendly place was cozy

Front desk person Augustine was amazing! Rooms were clean. Excellent service!

Just a quick overnight stay. Met our needs

Very nice area.

Too Noisy

Yes we enjoyed our trip there. We had Christmas party to go to and parking was great.

Staff was nice, average room and cleanliness. They had Dove products in the bathroom which was much appreciated. However, the noise was unbearable. I didn’t realize that the highway was against the hotel. I booked the room almost 6 months in advance and was given a room facing the highway instead of away from it. I paid $69 + tax. It’s worth $69. It was a fully booked night so I couldn’t switch rooms.

Amenities

Room was clean and comfortable. Parking was easy and check-in and check-out were fast. I had everything I needed. It was a little far away from restaurants, etc., but it was in a safe and quiet area and that made up for it. I would stay there again.

All of the above was great. Very happy with our Jr. Suite and all the amenities that came with it! The price was very reasonable. Would definitely stay again.

The coffee machine in the lobby didn't work the first morning and no one at the front desk to ask. The coffee provided in the room was not very tasty. We were on the highway side of the building noise that hotel had no control over but it was loud. On a good note the room was very clean.

Amenities were excellent. The hotel is very outdated. Rooms old, dusty and in need of renovation. Service was excellent.

Room was very clean and very spacious. Full size refrigerator, microwave, dishwasher, coffee maker and small stove eye. Everything you needed as far as utensils and plateware was included. Pool onsite with a gazebo with grills and tables. 24hr coffee downstairs. Hotel is also pet friendly which we didn’t realize and were pretty bummed that we could have brought out bestest boy. Location was safe and super close to restaurants, stores etc. There was even a super nice Top Golf about a 1/4 mile down on the same road. Easy commute to UCF for the football game. This was our first time staying at an IHG branded suites hotel, we’ve stayed at Hilton branded ones a few times but I will say I will definitely use this hotel when we’re back in the area and look at other Candlwood Suites when we travel elsewhere.

Loved this stay — it felt like a full studio apartment with a fridge, stove, and everything you’d need to actually live in. The room was clean, and the front desk lady was very sweet and helpful. Overall, a great experience and would definitely return.

Check in was easy and convenient. Room was clean and comfortable.

Had reservations and when we arrived at the property they didn't have a room for us and didn't attempt to fix the situation just told us too bad.

Carpet and living room furniture bad,whole room smells bad as soon as you walk in door

The room smelled HORRIBLE - like mildew and smoke and mold all rolled in one. I didn’t not ask to be moved bc it was 1 am when I got there and I was leaving by 7.

Find

Everything was good rooms were clean and neat. We had no issues. I left my laptop in the room and forgot it at check they found it and is mailing it to me. Thank God

All around very nice place to stay. Will definitely stay again in the future.

Room was musty. If the AC wasn't cold enough things felt damp (especially the rug).

💯

The only thing I don't like is the extra fee every day is the tourist fee of 3.50

The entire staff at this hotel were always accommodating.

Front desk was friendly and accommodating

Nice place

Room was clean.

Wonderful and super clean!

Older property. Carpet flooring old not very clean. Otherwise clean

Besides the extremely friendly staff, weekly room cleaning, pool, gym, free laundry, free 24/7 coffee, 24/7 front desk, this hotel has literally EVERYTHING you need. It truly is a home away from home!

It was nice on the outside, but noisy traffic, and the hotel was stinky and dirty.

The check in process was easy staff was helpful but place was very run down.

Right on I-4. Noisy.

Great place

It was alright needs a bar and food court. Maids need to clean rooms every day

Easy access to family, highway, shopping and dining

N/a

Everything went well, room looks better than what you will think from outside building area point of view. Love the dove products. Only issue was the water not being safe! And there is mold in the sink drain and shower head holder area in handicap room. That was a turn off. But I’ll stay here again for the price!

Old carbet and an overall feeling of falling apart. Staff was very friendly and welcoming. Room was as clean as could be expected with no updates ever being done.

Great stay.

It was clean enough but the room furniture was worn and old! Bathroom door was falling apart at the bottom,, example.

Love it

I was shock to have book last minute eveything was super clean and my suite had everything i needed to evwn utensils and pots to cook. Very convient and close to I-4

Above

The advertisement said breakfast was included but when we arrived they informed us there was only coffee and tea no breakfast. No percentage of payment was offered in it’s place.

Bad

Hotel was pretty good overall. It seems to need some maintenance sprucing up. Our room had a musty smell which wasn't great, but we got used to it. There was no clock in the room which was very unusual and disappointing. The flooring in the room was slippery to us and the division between carpet and flooring and bathroom was a little abrupt. We were in room 129.

The room itself was very clean and had plenty of space including a well equipped kitchen. The staff were friendly and helpful. Our stay was very comfortable and we would stay there again.

It was a very pleasant experience.

A/C not taking humidity out of the air properly so the entire room had a WET feeling. This was the main problem with the stay. They had offered to have us move rooms but at that point all of our luggage was unpacked.

My room was dusty , the clock didn’t work , the room phone didn’t work , the room had a horrible mildew smell. Is there anything you can do to accommodate me

Great stay

Took awhile to get checked in…damaged shower head….just not what I expected from an IHG property.

Good value for money. Swimming pool is right next to a highway and fitness room shares space with laundry. We stayed a night before getting the auto yrain at Sanford. Overall quite pleasant.

Kitchen cabinets fall off the wall, recliner ripped open and falling apart, room smells like smoke, hallways smell like mildew, bathroom walls nasty dirty, bathroom cabinets broken and don’t close, and roaches on the kitchen and freezer

Great location and comfortable room.

room was filthy and dusty, bugs crawling behind headboard. Bathroom was old, I checked out same day.

The bathroom amenities included make up remover pads, a shower caddy of regular sized toiletries that just required a tap to use (no chasing tiny bottles in the shower). The room was spotless. The many extra touches made our stay comfortable and we will definitely look for Candlewood Suites in future travels. Thank you!

Love the place, parking space and laundry facilities

Quiet and friendly place to stay . Only missing breakfast other than that all good !

As a Florida girl I am used to bugs. But after discovering many dead little beetles in the bathroom, in the curtains, one on top of the bed, I did report it to the front desk. I said I was fine because they were dead. In the morning, there were live bugs (about 25) in different places. Told the front desk that there were now live ones and that I had reported dead ones yesterday. She stopped writing and said “Oh, you’ve already reported it.” Very disappointed in their response.

Very Nice And Clean… Pricing very reasonable and room space…

This hotel should not have a 8.0 rating. The overpriced room smelled stale , moldy and old . I woke up with an itchy throat. Dead bugs in the bed and throughout the bathroom . The bed was comfortable and the kitchen area was clean. Besides the smell and the bugs it is a overall ok hotel

There were 2 German Roaches in my bathroom when I woke up!!

They could only offer a room with a bed and a pull-out. It was late, we were tired, so said ok. On approach to room, attached are pic's of carpet. Horribly stained as if animals had urinated and defecated on it. Got to room... Dirty floors, pealing floor tiles and doorframe. Bed looked clean. Ok. We had to make up the Pull-out bed with sheets ourselves. The bed supports and mattress made out last camping trip sleep seem amazing. Please Do Not come here. I stay in less expensive motels all the time. I'm Not a snob...This was expensive and horrible.

It’s not clean at and on the picture that it shows is totally different

My stay was amazing. The staff was very nice and helpful. The Hotel smelled wonderful and our room was nice and clean . I wish I could remember the lady And the gentleman that helped us because they were very nice and helpful

Noisy area being right beside I4, made sleeping difficult. Staff was slightly rude when i called with a question. Wouldn't stay here again.

My flight was delayed, then canceled. I called the property to change my four night stay to three nights and they replied that it wouldn’t be an issue. Running the dishwasher caused the sink to back up filling the sink halfway, then the dishwasher began to leak onto the flooring. Finally, when checking out I was charged for all four nights.

Property needs updates carpet needs repairs or needs to be shampoo theres a smell like moisture. Other than that great place to rent staff were amazing.

The room and contents are very old, which was surprising given the hotel is in a very affluent area. All of the furniture needed touch up or replacement. There was nowhere to plug in usb. It was not clean.

Greatplace to stay whike i. Town for soccee. This is our second stay.

The service was outstanding and the place was very clean and quiet

I really loved my stay! Everyone was friendly!

Too close to interstate could not sleep due to noise levels. Also did not feel safe in this location. Safety is a gut feeling but I think others felt the same way.

My go to get-away spot

This Hotel was very rundown. Chairs were broken, Carpet was filthy, And bugs were seen in the kitchen and bathroom. The sheets looked clean, but when you laid down you smelled strong chemical or urine on the sheet. Just Awful. I did not stay my second night; IComplained and checked out.

This property is in desperate need of an investor. Gut it and start over. Very old hotel. Nothing like what was represented on your website. Either the hotel did a bait and switch on Expedia or Expedia did a bait and switch on its customers. The area of Lake Mary was nice and close to everything. If you’re not staying at least 7 days, no maid service. Leave your towels outside your door and get new ones at the desk. Leave garbage in the hallway. No toilet paper or paper towels. TV was maybe 20”? Recliner was probably older than me and had nasty stains on it.

Maintenance issues need to be addressed,

While the staff were very kind and accommodating, this hotel is VERY dated and our room was filthy! Our sheets literally had holes in them. The microwave door handle was held together with duct tape. And the room reeked of stale cigarettes. Those are just some examples … luckily Expedia gave us a refund and we were able to find another hotel nearby that was in much better shape. I do not recommend this hotel.

Will not stay here again, found roaches in the kitchen area

Smells musty and dirty in hallways and room. Bugs in bathroom and bedroom area. Also found a small bit of black hair this morning I didn’t notice last night on bed and I am blonde.

Very nice room at a great price!!

Although the front desk staff were pleasant and customer service was great, the actual facilities need to be renovated. The hallways were filthy and many parts of the room were cracking and falling apart. The last straw was finding hairs in the towels, I had to leave and checked into another hotel.

It only does room cleaning after 7 days of staying but you can do yiur own laundry but if you need towels you have to turn in old likeany other place. Location was nice and so was staff. I would stay again

Very clean staff very friendly bed was so comfortable

Front desk was really great but strong bug spray smell and humid damp smell in room just crank up AC to help

I love staying here. I’ve always felt at peace and safe. It’s a quiet area and all the rooms come equipped with a mini kitchen and all utensils. It’s so cute and cozy.

I wasn’t pleased they gave me a handicapped room on the 1 st floor. Was very noisy from the noise outside and the air conditioner when it outdoor click on. When I made my reservation it stated breakfast included. There was no breakfast offered only coffee or tea. Wasn’t what I was expecting.

Excellent, great location, price, everything

Customer Service was excellent. The room was clean and smelled amazing!

The only think i dont like about this establishment , is that it doesnt offer breakfast.

Convenient and close to shopping

Excellent staff. Clean room

Not what I was looking for peace and quiet

I think the main areas for improvement are the following: Front desk needs to convey more accurately/clearly to housekeeping when a guest has requested late checkout, theres been a few times where I've gotten late checkout and was looking forward to sleeping in a little longer but was awoken by housekeeping at my door despite the do not disturb sign on the outside of my door. The pool could be cleaned of debris a bit more often, they leave the nets in an accessble area and I've opted to just clean it myself from time to time to help out lol, hasn't really bothered me but I can imagine some guest being upset by this. The candlewood shop stocked more often and more fully with slightly lowered pricing, its one of my favorite things about Candlewood and I use it almost every time I stay but the pricing can be a little absurd, I know you've gotta make money so even a slight decrease of 50c on some items would go a long ways.

Very good service start to finish. Very happy with our room, very spacious, clean and comfortable.

Unfortunately the property needs a serious maintenance overhaul. Our first room was ice-cold and smelled like its been soaking wet for days/weeks, even the bedding felt damp, and the dust behind the bathroom door has a dirty touch that looked like mold and wetstains on the ceiling and lampshade. I vented the room for an hour, but the small did barely go away. They might have had a previous water damage and it might not been all taken care, after seeing three tiny bugs on the bed I requested another room. The front desk immediately took good care of us and sent me to another room, which I couldn't get in because the lock was broken. The next room was on a different floor and smelled a lot better, but even here the room and floor had a musty scent. I vented for a while and it was ok. The room and furniture were in much better shape than the first room. The only issue in this room was that after a few hours, the AC started to rattle and woke me at 5 am, turning it off and on fixed the issue. I appreciated that it had a small kitchen and plenty of work space for me and my husband. This place has great potential and it's priced well and associated work hard. The outdoor area is kept well and it's in a safe neighborhood. I wish my original check-in experience had been different because it hate writing a negative review

Never stayed here before, check in was super quick and easy. The woman at the front desk was incredibly kind and helpful and we were in our room 10 mins after 3.

EXCELLENT CUSTOMER SERVICE!!!!

Very clean & quiet

Great conditions

Property does not look the way the pictures show. Update is much needed. An additional security fee was charged at check in (no worries for me) but was not aware. Room smelled very old and molding. Carpet and curtains were damp and smelly. Bathroom door could barely close made loud noise when closing. Small store was ok charged after but could've found space for free breakfast at least. Area is good but full building needs a complete update.

Everything! Will definitely stay the next time we come to this area

I loved the desk staff! They were so courteous and polite! Our room was excellent! We really enjoyed our stay!

Excellent staff. Room was clean and comfortable

it smelled and looked terrible. Honestly was not the same as advertised. The rug smelled moldy and wet the room stinked the whole hotel lobby stinked. didn’t even last an hour before I checked out definitely disappointed.

Room smelled like cigarettes and major highway is real close causing some noise issues at night.

Pool was adequate, just had a bit of leaves in the water.

Easy check in. Room however smelled and the carpet felt damp

All went well

Easy check in. Lady at desk was pleasant and polite. No breakfast was a bit of a disappointment. AC unit had a really annoying squeak all the time. Our room backed onto I 4, very noizy all night.

It was a great place for the money

Very comfortable

Not enough towels. No telephone in the room. The dish drain was clogged with coffee filter and coffee grounds.

Excellent staff. Clean rooms

It was OK to stay for one night.

Liked the way the suite was furnished, had everything we needed.

Friendly attentive staff.

A little smoky inside with old key cards that sometimes don’t work.

The room smells and everything seems damp and moldy. Fortunately I’m not having to stay there too long. The carpet is disgusting. Counter tops and bathroom seems clean. And the kitchen area appears in better condition.

The black gentleman at the front desk was excellent. Overall it's a decent place to stay.