The SKYLOFTS at MGM Grand

The staff and amenities were great!

concierge was unable to get us into the Mansion, we asked for a table by the lake at Lago (they didn't get that either). They texted us but there was a long delay in response. not sure if they use bots and then escalate to human? the room was NOT explained to us. how to turn up/down the heater/a/c. the stairway was always crazy hot. we couldn't figure out how to drain the tub (it's at the front of the tub, outside the tub) Freebies were not explained: VIP lounge with breakfast (fruit, croissant, coffee) the tech was OLD: control for TV in bathroom crazy (across the room with old menus after menu). control for TV/movie menus old and painful the TV in the main room had been left on because no one knows how to turn it off and the letters permanently BURNED into it. I thought someone had written them in sharpie! in the middle of the screen and the bottom left. I sent a text to concierge and they said tech would do something. nothing was done because it would require a replacement of the TV. they had FREE sodas in the VIP lounge but they charged for the SAME sodas in the room. They should just have the sodas for free. there was no point to the skyloft entryway other than to get fiji water vs. the house water in the VIP lounge. Housekeeping was great. though garbera daisies could've been put in water to live longer vs. just on bed. also why did 1 bedroom get bath fizzy and not the other? yay for slippers and robe.

Everything was great except for the sound system not working properly.

Exceptional

Staff was good

It’s old and aging, tvs with wires sticking out, a lot of the things did not work Staff was good

You aren’t allowed to bring up ur own food or beverages. The property is overly strict and felt a bit over bearing for spending that type of money

The property room and overall experience was exceptional. The room was beautiful the luxury VIP service.Does give a elevated experience You aren’t allowed to bring up ur own food or beverages. The property is overly strict and felt a bit over bearing for spending that type of money

I can’t say enough great things about the Skylofts. The entire experience was so professional, organized, top tier and exclusive. Everyone from the front desk staff to the drivers, concierge and the butler were phenomenal.

The 2 bedroom loft was ridiculously huge. The service was impeccable. On arrival we had 4 different people assisting us with check in… driver, bellhop, concierge, butler. They do a great job of making you feel like royalty. VIP lounge, separate entrance to avoid the crowds. The loft itself was beautiful, although could use a bit of an update with an upgrade to a smart system to control light/tv/music. We had some difficulties figuring this out. We were told a renovation is in the works. Of course that will likely mean increased rates. This is a perfect place for families, or couples. Would highly recommend staying here.

25 year old furnishings. Basics like the TV and lighting did not work properly. Disappointing

Embarrassing condition. Old rooms with 20 year old furnishings. TV and all other room controls inoperable and the butler service has radically diminished from prior years. Please find any number of much better options in Las Vegas. Someone put a bullet in this suffering shadow of former glory years

thank you for the amazing stay!

An experience you will never forget! Customer service is exceptional. We stayed in the 2 bedroom skyloft and the views were outstanding. Our butler was awesome.

Beautiful clean and great location!

Beautiful clean and great location!

Rooms are not ready at check in time

The staff at SKYLOFTS is amazing. They make you feel VIP all the way.

Exceptional

The customer service is excellent! Best option out of all others in Vegas.

The customer service is excellent! Best option out of all others in Vegas.

Love it

Absolutely AMAZING suite!

The staff/service at Skylofts really shines. Lots of attention to detail in every aspect of the stay. The lofts are a bit dated, but very unique, spacious and well cared for.

Skylofts were very nice. Liked the pool table and steam shower. It was great having separate rooms for sleeping.

If you want to feel like Vegas Baller. This is the place for you

Exceptional

Simply amazing service. Amazing room in every way. True Las Vegas dream suite

Very good

Very good

The staff at the vip lounge and skylofts are incredibly rude. It shouldn’t matter how I look if I can afford to stay there. They refused service to us, ignored us, and didn’t extend to us many of the options that automatically come with staying in the lofts. The valet asked us for 300 cash to park. The room is beautiful( if a little dated) such a shame they can’t get their service on-par with the surroundings. I’ll stay somewhere else next time.

We got there early, they said the room would be ready at 12:30 but then they had “technical difficulties” and couldn’t give us the room until 2pm …. Just kept saying 10 more minutes continually for 90 mins

I liked how old fashion it felt with all the kooky old audio video equipment.

Some of the things in the room, including the technology was outdated and difficult to use.

Thanks, Jamie. S Empire Equipment LTD Toronto, Canada

fantastic service and great location, the rooms are a few years old now but are in great order. service +++ unreal! food was great, loft was fantastic

I would highly recommend this stay. Hands-down the most pleasurable trip I’ve had to Vegas. The staff was super helpful and bent over backwards to make our state pleasant. The room was amazing.

Friendly Staff and Exellent service to go with an incredible room

great service, room was very large and nice

Awesome experience. The staff are so well aware of all and any needs. I highly recommend. I have been coming to Vegas for 40 years. Forgot staying at the B and T and even the W. Sky lofts is the best.

Exceptional

Checked in, went to take a shower first thing of course no hot water. Sent in a technician took him 4 hours and still was no hot water finally by midnight asked to change into another room finally they granted me it. Got into my room and by the time I got ready missed my event. Just cause I booked with a third party I felt like they went out of there way to not care. Everytime I said something they said we can’t do anything because you booked with a 3rd party. Paid for amenities and services I never received

The butler jojo, one of the most amazing and kind hearted people I’ve ever met, he made the experience unforgettable

The SKYLOFTS were great. Check in was a little off. Room was not ready but we were early. We never got a call room was ready and VIP lounge was closed to get key. Butler service was great.

I have been to this property a dozen times. It’s home away from home ! The butler service this time was off the chart amazing !

soundproof steam room multiple surfaces for laptop work/read rushed at tail end of checkout and minor road rage at valet parking takes 15min to fill spa tub with hot water spa tub jets did not work bunch of prior guests hair / debris particulates in spa tub mgm was unable to source/provide lactaid milk left sink clogged immediately upon turn on

it was very nice! staff was amazing. Room was beautiful.

Exceptional

Exceptional

Superb

Everything Nothing

Good

Exceptional

Absolutely amazing from from the butler service to the views and all of the amenities. It’s the only way to stay in Vegas

Really high end suites with butler ready to help when needed, steam room jacuzzi wow I will come back for sure

We loved our stay with our dog Dojo! Staff was over the top with friendliness to all three of us. The experience was great at the SkyLoft, Savannah and staff deserve 5 stars and beyond!

Exceptional

The Skyloft is a very nice experience, some of the decor is slightly dated although the space is great, as is the service. The remote for the TV's and curtains and lighting and A/C are not so straightforward, took some time to figure it out. The shower in the master bedroom is quite nice with 5 different water jets spraying and also is a steam room.

Just what we we needed for our business trip. Great includes amenities

My stay at the skyloft MGM, was exceptional. Unlike any service we’ve had before, thank you!

Excellent overall experience. Got delayed by 4 hours at airport. Met us when we got to hotel. Walked us thru everything about property and room features. Felt like home

It's great, everything is perfect there. We stayed two days there and felt very good.

Amazing trip with my large family, lots of room for all of us

The experience was all that was advertised. First class all the way.

Air conditioning unit is in the bedroom and you can smell cigarette smoke in the rooms at times. It's not the Oasis it should be.

It was the best hotel experience I've ever had. The customer service was bar none above the rest. I will recommend this hotel to everyone. I look forward to staying again very soon!

This Duplex loft is so nice, you never want to leave..

You need to -revel- in this room for a while. Start with the private lobby and valet. Get escorted through the VIP room and take a private elevator upstairs to your 30th floor view for private check-in. White-gloved butlers will mix you their mango-peach 'welcome drink', spiked to your preference, and it's good enough to bear mentioning. Leave your shoes and laundry to get shined and cleaned while you stand under 8 showerheads in the sauna. Soak in the luxurious jetted infinity tub, too. Text (yes, TEXT) a made-to-order room service request to the concierge desk. Want to go see Cirque du Solei's Ka? (Hint: yes, you do) Or Michael Jackson? Tell the concierge staff. You'll get box seats with a cocktail waitress tending your every need. They'll arrange a private towncar to and from wherever you need. Most of all, you need to enjoy this room. It's the perfect place for a romantic weekend for two, or for a few friends who really want to live it up in Vegas. Don't show up and nickel and dime yourself. Treat yourself to the generously stocked minibar. Order room service. Get a romantic bubble bath drawn and make full use of the incredibly professional and polite staff to make your Vegas trip truly exceptional.

Nice size 2 bedroom skyloft for our family of 5! Butler service was fantastic & friendly. Massage at hotel spa was great! Meal at Mansion was nice & in-room dining food was fresh and tasty. The threshold in shower was missing so bathroom floor was wet after each shower. Staff could not do anything but offer to move us to another suite

I never ever felt like a king until I stayed at this place. The staff was amazing. The concierge was superb!!! If you ever go to Vegas, you have to stay here at least once.

Had a great time. Service and room was beyond what I expected.

The Sky lofts at MGM made the trip worth it. We have stayed in regular rooms at the MGM and have not appreciated them. The Sky lofts are fantastic!. Would definitely go back again and stay there.

It was very nice. Now every time I will try to get this room nothing less

The very *LAP* of luxury. Personal service and atmosphere--this place is incredible. Treat yourself to this before you die. :)

The Butler thing isn't that amazing, and the concierge is not the BEST of Las Vegas. We didn't get picked up by a Phantom Rolls Royce either. But the hotel is VERY good, would go again for sure!

I ordered room service daily 1st day I received receipt 2nd and third time nothing things were added to bill which I did not know about, until the final day where I had number of Querys having small lunch for 3 people you are looking at 150/300dollars excluding tip in the loft, very pricey food was good some days food was not great, We went to club downstairs was told we had no priority to the club hakasan totally ignored us, had to walk back to loft to get butler to get us in and concerage to get us in 40min later which was annoying even tho we were staying here,

We booked the 2 bedroom Skyloft and were taken to a separate entrance at the MGM Grand with complimentary Fiji waters. Concierge brought us up to the room where all of our bags were ready to be brought in and our butler was ready to show us all the amenities of the room. I do wish we had the pool table instead of the foosball table, but when that's the biggest gripe, that's pretty good. The showers have OPTIONS! Rainfall, nozzles that are horizontal, or the showerhead you can move around. The tub is apparently an infinity tub. There's a TV room with surround sound in addition to more TVs than you could realistically use. I intend to stay there again someday as the room itself is an experience.

I've stayed in the luxury penthouse suites in several of the big Vegas hotels, and Skyloft puts them all to shame!

First of all, you are escorted into the VIP area of the lobby, no need to wait in that 150+ person check-in line. Then you are offered a beverage of your choice and escorted up the private elevators to your room. There you sit with with your concierge to check in with your ID and credit card while sitting at your long dining table and served fresh juice by your butler. Are you kidding me? They treat you like a king and that is just the checking in process! Better than Wynn, Encore, Bellagio, Venetian, including the Palazzo Suites, and even better than most of the 5 star hotels I've stayed at in my life.

I've state at several 5 star hotels with equally impressive rooms and facilities. The staff at the Skylofts is what put this stay at the top of my list. The attentiveness to every need and want is great, but it's done with an air of caring and lack of snootiness that impressed me. Most five star hotels are willing to care for you but you always feel like if you're not the "high roller" or a celebrity that you're not up to the staff's standards. This is not the case with the Skylofts, they clearly were there to serve ALL of their guests equally.

I had booked this room because I wanted a balcony but when I got to the hotel they said they only had two rooms with balconies that were very high in demand and I couldn't get them so I was disappointed in the front desk guy was not very accommodating. But other than that it was great other than the drain stopper was broken in the infinity tub so I couldn't do the jacuzzi thing. I'm still undecided as to whether it was worth the price as it was the most expensive room I've booked.

Was overcharged for items, Room wasn't really clean for $2200 you think it would be amazingly clean, didn't get the beer I requested, didn't get the pool table I requested..... Wouldn't look in lost and found for an item I lost ( MY CAR KEYS!).... Guess we will stay at another Non MGM property Next time! Tables were tight too. $10,000 donation......

Between being picked up in a Rolls and calling your butler 24-7 Skyloft is clearly Vegas at its finest. Worth every penny