Hilton Long Beach Hotel

Extremely disappointed with my first and last stay at a Hilton. They charge a high 30% room deposit, the staff is rude, and the service is unacceptable. Our shower was stained, toiletries were half-empty, and I had to call three times just to get towels and tissues after housekeeping ignored my request. The hallways were dirty, and the elevators felt unsafe with an inspection tag expired since late 2025. The "pool" is just a 3-foot kiddie pool, drinks are heavily overpriced ($21 margaritas), and we were forced into a $40/night valet fee because self-parking was full. While the restaurant food was good and we enjoyed the Starbucks and the free ducks, the negatives completely ruined our trip. A total waste of money. Never returning.

Excellent! Quiet! Exceptional views!

Housekeeping was excellent very clean & polished rooms. Room service sucks, phone line is always busy had to called the front desk to get through when they felt like answering very frustrating.

The room property was really clean and the staff were eager to help.

The air conditioning was not working for the whole entire stay.

A good clean hotel, decent food and drinks in the lobby bar.

Clean and very comfortable atmosphere to stay

Beautiful property!

The staff made my staycation more enjoyable. I also enjoyed the cleanliness of the property.

Accidentally booked the wrong day. Didn’t realize until it was too late and the hotel did not want to honor the stay and move the reservation by one day. We would have paid any difference in the cost. We had driven 6 hours with two children under the age of 6 and we explained that too but they didn’t care.

The staff was so wonderful. Everyone was so helpful. Everyone was knowledgeable about all aspects of the hotel. No complaints at this time

Room was not pleasant at all we found someone’s dirty socks in between one of the chairs!! Room had a very eggy smell parking is 35 dollars a night even though there lot was always full staff wouldn’t answer calls when calling to the room was left on hold for 10mins then another 10mins just for them to not answer and hang up it’s a 200 deposit which is ludicrous the place is old and run down wasn’t a great experience for me and my family

Very good

Staff was helpful and friendly Parking priced on the high side NicE to be a there on a Saturday and get sangria.The next morning , it was a mocktail bloodymary, free water apples all complimentary Nice to have a dog friendly place

This hotel offers so much. Local transport to cruise port, restaurants and local attractions. There were flavored waters, tea and Arnold Palmer in the lobby. Well worth the money we paid.

One of the valet drivers was rude and treating us unfair compared to the other valet driver. There was never any parking in the hotel.

Staff was very helpful and friendly

Overall it was fine but I found the parking situation difficult; really tight parking space

Great experience.

Exceptional

Very good

Exceptional

When we got there to check in the room wasn't ready but the person checking us in made sure to make our wait worth while. Comped our breakfast and gave us great rooms . I would totally book a stay again at this hilton location. Everything was great

Exceptional

The parking situation was horrible the all the staff tell you different things they don't have a set or the same way to resolve a situation also the AC at the hotel room we stayed in was not working

Nothing Never stay again

.

Close to destination

Very pleasant experience only complaint there was no complimentary breakfast

I liked everything about my stay Nothing to mention it was exceptional

Great

Location and parking were rough. Between self parking or valet parking, just do valet parking to save yourself the headache. There’s not a lot of self parking spots so I ended up walking towards the shopping/restaurant centers to avoid losing my spot.

Good

There is no parking. When I asked for assistance and informed the front desk that i had two small kids, they still did not assist, they routed me to the parking lot outside. How do i carry my sleeping kids and luggage from my vehicle?

Very good

Stayed for volleyball as it was a great time

Outdoor pool

Dont get the breakfast. $32 for a mid buffet at best. Staff extremely rude and not helpful. Extremely overpriced

The room was a standard typical Hilton room. The staff were friendly and helpful. And the breakfast was good, a good selection and efficiant. whilst I did not use the gym and pool they looked good. I stayed here for a convention, they offer a free shuttle which is great and it's only a 15 minute walk. They also offered a good selection of free waters in the lobby each day. The AC unit cranked and made loud noises throughtout the night which was disruptive. The shampoo and conditioner was not refilled which was frustrating.

Exceptional

Nice merch. Keep the duck love going!

The staff was very helpful and responded quickly to all of our requests! Parking in the additional lot with luggage

Parking, for the prices and hot breakfasts should have been included, your hotel was 1 step above Motel 6, I I

Superb

Exceptional

Hotel is a great location and the shuttle is so helpful. Our room looked super nice and the bed was comfortable. Downfall was the room wouldn’t stay cool during the night.

The hotel was in a great area! The room was very comfortable and breakfast was amazing! The staff was very friendly and helpful.

Self parking is very limited, better valet for an extra $5. Shower had no hot water. Window was not close all the way and slept listening to loud traffic all night.

The Hilton Long Beach is might go to place to stay whenever I’m in Long Beach. It checks all my boxes from cleanliness friendliness, great food, and great drinks as well as friendly staff.

We stayed at the Hilton Long Beach right by the port as we were leaving on a carnival cruise the next morning. The staff that checked us in were very professional and friendly. I loved the ducks in the entry way and fountain. We took the free shuttle to the cruise port in the morning it was super convenient and the driver was nice.

Very Nice experience . Super clean , friendly staff and everyone help me accomodate any needs i had during my 3 night stay . Would definetly come back

Room was clean, free wifi and loft restaurant was good

Please let your customers know in advance that they need to use their room key to operate the elevator. Also let your customers know that when the parking garage is full, you have to park across the street. And that the parking garage is dark with no lighting and that the hotel should have some type of safety officers on foot assisting customers.

Thermostat was at 65 but the room was at 72, everything else great.

This is my go to hotel to stay whenever I’m in Long Beach from checking in to check out it checks all my boxes off from cleanliness, perfect food and drinks to friendly staff. This will be the only hotel I’ll go to!

Staff is not helpful

Great hotel, close to everything and the shuttle service was very helpful going to and from the convention center. This hotel is definitely family friendly and has things to do inside the lobby area and near the pool. I would definitely stay here again.

We were meeting with friends near by so the shuttle service was much appreciated. The room was clean and Starbucks in the lobby was just like home.

The Hotel was clean and staff was helpful and professional. Pool table and amenities were very nice. I traveled with my fiancé but the hotel was very kid friendly. Board games, pool table, shuffle board was all very nice. The complaint is that there is NO Hot tub or jacuzzi which could redirect my next stay.

I liked it

Best thing about our stay was the helpful friendly staff. Was disappointed that the room did not have a microwave oven or body wash soap. Window was very dirty but may because of lots of construction. Parking rate was outrageous and breakfast buffet was just okay for the cost.

Just a decent hotel. On the downside: there were a lot of people, and the parking lots were full, so I had to park off-site. On the plus side: a nice view from the window.

I felt the hotel was overpriced. We were really looking forward to a quiet relaxing vacation, hanging at the pool. Unfortunately, with being on Ocean Blvd, there were a lot of revved up cars and motorcycles driving by that spoiled that mood. Additionally, the pool had loud party music going on all the time and the pool was only three feet in the deep end. While it works for some, it wasn't what we had in mind, so we left early. On the positive side, the staff was wonderful, the room was spacious and comfortable, and the bed was great. Choose your priorities.

Hotel was very clean, updated, and comfortable. We were there for one night before our cruise and were pleasantly surprised they had a free shuttle to the port. Just make sure you get in line early if you use this service. It fills up quick. We checked out the pool which was small but much nicer in person than in photos. It was a nice spot to hang out in even to just chill and have a drink from the pool bar. Room was nice and the bed was comfortable. Downtown area was easily walkable but the shuttle service also was offered. I would recommend this hotel and will likely stay here again before the next cruise.

No parking on site was sent to another parking lot across the street.. sketchy. Registration desk staff were not quite as welcoming, however the staff at outside desk were very helpful

Staff from the front desk, housekeeping, room service and breakfast buffet was amazing! This place is kid friendly which is a plus with my toddler!

For the extra cost for parking it’s so narrow and congested, also the pool is very small and not enough depth and room for the kids to swim. It’s not worth for the money. The shuttle service is also not so frequent to near by shopping complex.

Location was good. Service was good. Only issue I had was elevators were very outdated and ran rough. Got stuck for a moment. Time for owner to invest in those. Other than that everything was great!

The fastest check-in I’ve ever experienced. Clean and solid room

Yes

Clean and very comfortable bed.

Good location, friendly staff

Advertised heated pool did not seem heated. Would have loved to enjoy the Jacuzzi i saw in the photos. Balcony seating in my room seating for 10 only had cushions for 2. I dont remember his name, one gentleman working valet was completely nonchalant and totally took away from the valet experience. Everyone else was great. Overall experience was good. I'd give this hotel another shot.

Clean room and helpful staff.

Only thing that I didn’t like was couldn’t have your own drink by the pool or food .. the hotel was great clean friendly the lobby was a nice place to hang out with the fam bam with the games the had playing pool. Based on the hospitality given I could see my self working in a hotel. The bartender Natalie was awesome great service

Cons: - Parking is a nightmare and expensive ($35/night) good luck finding a spot again if you leave. That parking structure is 80% reserved for the other revolving businesses. They basically force you to just valet. - The bathroom toilet didn’t flush correctly or at all at times. We’ve never been so afraid to go #2. They do offer an online form to report these issues. I’m sure they would have been attentive. We didn’t want to test it. So we only peed and left for other business. This just shouldn’t be a concern. - There’s this heavy funk of mildew everywhere. It smelled like mold and water damage. (We were on the 3rd floor) - The AC was set to 70 but stayed at 61. Not the worst issue (could have been too hot) but the AC should be adjusted to our preference. - There isn’t much security in the facility so you get overspill from the local streets roaming around. - It’s a hood hotel and with it comes the drama. People are trash here. This stay reminded us why we don’t do hotels and stick to Airbnb’s. Never again.

Hotel was very nice very roomy. They had a lot to do for the kids and for the adults they had a bar and different things on different floors.

The room was very clean and comfortable. The staff were very helpful.

Only stayed a night but the condition of the bathroom and some of the property was concerning. It’s hard to give a positive review seeing this and with the Hilton name.

Was clean, friendly, comfortable stay

Our toilet would stall when we flushed. We had to park across the street bc the hotel didn’t have anymore spaces on a Monday

Hotel was clean , nice bar area and finger food.

Didn’t use pool. Didn’t eat there

The burgers were fantastic!!!!!

Good food, restaurants, very reasonable price for a Hilton, right next to the WTC.

Awesome

We checked in at 1 a.m. and checked out at 11 a.m. so we didnt have much time to enjoy the hotel. The time we were there everything was good.

The check in was very easy. Rooms were great and I slept like a baby!!!

But had to be moved rooms due to cockroches something I never thought i'll see in Hitlon. The breakfast was basic, but the staff were very amazing. Toilets next to the breakfast area were always dirty. It honestly felt like it wasn't a Hilton

honestly the staff made my mom feel extremely unwelcome and uncomfortable they escorted her to her room and didn’t provide a room key at all said they would slide it under the door at midnight and never did then the next day same staff member was rude when she asked about the key.

everything‘s amazing here

Love the view from my little balcony!

This is a sad excuse for Hilton properties. We understood that the hotel shuttle would take us in a radius of 1.5 miles; however there was a 15 minute wait that ended up being 30 or so minutes in an open air golf cart.

Elegante buena limpieza

Airport shuttle fast quick friendly. Hotel as described. Would stay again but some staff was not welcoming

First time at hotel. Very nice. Close to places we could have dinner. Close to Port.

Loved the duos in the lobby

Shuttle service too long, they had mold around the shower. This location still has popcorn ceilings.

Great location and wonderful hotel

The bartender was super rude she needs to either find a different job or fix her attitude

💯😍✨️✨️🌸💖👏👌🍀🌸💯

Pretty decent place, parking is paid though - $35/day for self, $40/day for valet. Not noted anywhere when you book

Very cute outdoor area! Shuttle service was great!! Staff was so friendly and accommodating!!

Very nice place to stay and very close to the cruise terminals

Clean room, staff were friendly and helpful, lunch at their restaurant and cafe by the lobby were both good..

Lean and clean room and great window views of Long Beach.

Like everything

The room was clean with a nice view. After a long day of walking we wanted to enjoy a drink but with the bar tender they had that night it was a no go. She had a horrible attitude. Other than that it was great.

Parking gets full in evenings.

Clean room confortable bed

Excellent services

The free shuttle to the cruise ship.

The restaurant is fantastic for dinner. Breakfast is overpriced. Everyone I encountered was exceedingly helpful and polite. Excellent hotel.

great bartender and server! They accommodated our late arrival with patience and great service!

Bar w roaches

The lobby room and area were clean and comfortable. I thoroughly enjoyed my stay

The room are nice and clean. The staff are so helpful and friendly. Would recommend to anyone

Clean pretty and friendly staff

When we arrived, we wanted to pay for valet parking in the garage. We were told there was no room so we had to drive to another parking garage, of site, and walk back. Check in time is at 4pm. We arrived at 9pm and still had to wait 30 minutes for "housekeeping to check our room". They advertise a free shuttle service to specific local attractions. I called down to request the shuttle to the Queen Mary. The person who answered said "just come down when you're ready to go and we'll get the shuttle for you". So we went down 30 minutes before our tour was scheduled. The attendant said. "ok, just go out front and I'll call for the driver". We waited for about 15 minutes and finally the same attendant came out to inform us that the driver would pick us up in "15 to 20 minutes". At that point we just had to call an uber so we wouldn't be late for the tour. We would never stay here again or recommend that anyone does.

Clean hotel

Great place, close to cruise line, very accommodating

Basic hotel basic amenities there was one light in our room super dark. Manager was very nice but parking attendants are super rude and unhelpful. Parking is a pain. There are better hotels in the area for the same price.

This was a great place to stay. The only downside is the parking situation is confusing.

The remote wasn’t in the room The phone didn’t work at all so we couldn’t call room service or anything else The bar staff I Get there were busy but come on Overall I’ll never stay there with there creepy elevators again especially for a week at that price

great property. super close to the aquarium!

Nice size room , plenty of open area and seating, staff all pleasant. Bar prices are the only issue I had , little bit pricey.

The parking is horrible and last night the couple (two animals) upstairs made everyone awake for 3 hours in the middle night

Great value and friendly staff

Clean room, staff was great

This hotel is very old and worn down, needs a very good cleaning (look up anywhere in the lobby or room and you will see years worth of dust. Bedside outlets & charging ports did not charge (they just fell out). The fabric chair had multiple stains, even had housekeeping come back into the room to vacuum because the floor had chip crumbs on it, and bring a blanket to cover the chair so we could sit in it. I also pointed out the fire alarm that was hanging from the wall and asked if it is supposed to look that way - the desk guy said he would send maintenance right up to fix, after about 2 hours I gave up waiting. The desk guy was the one to escort us to our room because this was the 3rd time trying to get into the room. General staff was very pleasant and appeared to be working very hard. Tonya with housekeeping was great and brought us everything we needed. Management was not engaged with the guests, I did see them often playing with the ducks in the lobby. The information that I could find for amenities was not the same as the front desk, parking is $35, $40 for valet, but when the lot is full (which it was) you need to park a couple blocks down the road and you walk back. The main reason I booked this hotel is it showed free shuttle to the cruise port (but only one of the ports, not the other). I also wanted to be able to do some laundry at the self-serve laundry which I found out was not available.

Staff was very helpful from check in to check out—exceptional service

We had a great time and stay.

It was a great friendly environment

I had to look up check out time at 10:00AM and 10:20AM when house keeping was trying to break down our door. CHECK OUT IS 11!!!!!!

The hotel itself was not bad. However, vehicle parking is another matter. As far I can remember, the hotel did not mention the cost of vehicle parking ($35.00 for self parking and $40.00 for valet per day) when I reserved the room. Furthermore, I selected self parking, however, there were not enough self parking space on several occasions, forcing us to use valet parking.

Cuando me dieron las llavez de mi cuarto fuimos y habia una pareja adentro al abrir la puerta, despues me dieron otro cuarto porque se equivocaron! Despues fuimos a cenar al muelle y al llegar ya no habia estacionamiento estaba lleno, me dijeron que fuera a otra calle a dejar el carro a otro edificio era noche y muy peligroso el edificio es abandonado :(

Friendly staff, clean, love the complimentary shuttle really convenient. My family and I had a great time.

The parking lot was full so we had to look for parking off the street

Very nice hotel. Friendly staff. Excellent service. Clean rooms.

Everyone was so friendly! Room was amazing and comfortable with an awesome view of downtown.

We were so impressed with the services offered by the hotel, how cordial they were with our family...It's one of our favourite hotels for sure!!!

They also always give a bag of water and snacks also wasteful the bags get thrown away and it would be a smarter option to have a filtered water dispenser in the lobby or on every floor to reduce plastic waste.

Excellent stay.

Room could be more updated & cleaner given the price you pay. No fan in bathroom. Walls pretty thin & hear your neighbors. Valet parking $40 per night available, complementary late check out very helpful, excellent customer service, lobby waters, games to stay entertained was nice. Bar closed @ 10:35pm so no drink available as last call had past per the lady bartender.

So cool. They have a rubber duck display thats awesome. They even let you keep one.

This was my first time staying at Hilton with my family, and we had an amazing experience. The staff is very friendly and welcoming, and the hotel is clean and well maintained.

Great family hotel. The kids had games, parents have a bar to watch sports. The pool is full of life. would stay there again.

The hotel is beautiful and clean. I would definitely stay here again.

Love my stay at this resort! Everyone was great, check-in was smooth, they were very polite and attentive. The rooms were nice, clean and spacious. Taylor, the restaurant bartender was amazing, lemon drops were on point. Our waitress on the 1st night, Faith was so sweet. The bartenders at the pool were also great and funny: Pete, Jackson and Marshall. The lobster bisque at the hotel was so good, the grits were also seasoned very well. Beautiful beach and the heated pool was a plus. I will definitely be back here.

Clean rooms, great staff and amazing family hotel! They had games in the lobby, pool table, free refreshments and the pool area was so fun. The ducks were cool too. The only downside would be parking, which is awful

Breakfast buffet was good but prefer better options for that price. Dinner was very good for that price. Overall rating is very good.

Bartender was amazing and floor hostess on 14 great

Everything good, parking wasn’t the best

Great lobby and bar. The gym was adequate for cardio and a good morning workout. Very pleased with my stay.

The staff was great! The complimentary shuttle within a mile was really great and made our stay very affordable. The room was basic and the king bed became a little stiff after 10 days but the cleaning staff did a great job and was very respectful. The Loft restaurant was a 5 star experience and the waiters were very friendly. The complimentary drinks in the lobby were always a fun surprise and the ducks around the lobby were a fun accessory to watch people take a trade. The pool was a little small but hey had a nice gym. Customer service and hotel staff were very knowledgeable and fun to chat with. Our toilet and tub didnt flush/ drain very well but their shampoo smelt nice. The tv was large and the desk area was standard but nice. Lost star due to door slamming. Our room was very noisy all the time as we were upnext to a staff service elevator and the clunking and banging was a little insufferable.

Friendly staff, great shuttle service, and great place to find and keep ducks!

Bigger parking space. All that money you pay just for there to be limited spots.

Amazing friendly staff. Great area. Shuttle service is a plus. Care package upon check in is a nice gesture.

N/A

parking was challenging. It was not a part of the hotel.

Wonderful staff all around, really good breakfast and lobby cafe, very clean and comfy room but definitely many signs of wear. The property needs a refresh. Convenient location for my travel needs.

Clean property

Nice clean close to cruise port

Clean rooms. Friendly staff.

Only stayed one night. The room was clean.

Hotel was under staffed, parking attendants felt like they didn’t want to help any of the guests. The available lot is very small, so once full guests have to drive around the block to another random parking structure & walk over. Hotel could’ve had better communication as well.

Great atmosphere really nice pool!!

The room was in good condition and the staff was courteous, but the shuttle driver maria was excellent.

The room was okay - staff was friendly.

Yes

Bandaid on night table. No conditioner in conditioner bottle. The room was outrageously loud the pipes/ plumbing woke us from deep sleep throughout the night.

It was clean and the rooms were spacious. The shuttle was such a great perk.

Yes

The rooms were bare minimum. Nothing fancy about it. Seemed like a lot of money for bare minimum. Can’t say I would book here again. Unless I absolutely had no other choice.

The elevator sucks! Waited forever and it didn’t work properly. Valet sucks too

Room was clean. Staff was friendly. However the frid

Constant issues with the elevators not working, states laundry facilities and there are none.

Room was clean and spacious. The shuttle service was amazing. Staff was very helpful

The bat

Howe

Staff are amazing and very helpful. Very nice day.

Room was a little dated but staff and other facilities were great.

Great room, location and amenities

The room was excellent and very comfortable. Parking was okay for the area and about what you would expect. The entire hotel had an upscale feel and left a good overall impression.

Very nice hotel besides the overflow parking on the other side of the street everything else was nice big nice room cute little view and patio. Very nice.

Room & amenities were excellent. Unfortunately the bar manager was very rude . Everything else was very good

Welcoming staff was great. Loved loved loved the room. Ensuring i request that specific room or another like it. There are only a few rooms with that large of a balcony. Will return!

Clean rooms and bathroom

Upon entering the room, I immediately noticed that the lighting was extremely low and minimal, making the space feel dark and uncomfortable. It was difficult to see clearly, especially in the evening, and it did not create a welcoming or relaxing atmosphere. The bathroom vent was not working, which made the space feel stuffy and poorly ventilated. To make matters worse, there was an unpleasant sewer-like smell that lingered throughout the room, which significantly impacted our comfort during the stay. For the price paid, I expected a much higher standard of cleanliness and maintenance. These issues made the overall experience far less enjoyable than it should have been. On a more positive note, the staff was very friendly and welcoming, and the check-in process was quick and seamless. The valet service was excellent and made arrival and departure very convenient. We also enjoyed the restaurant and bar, which provided a pleasant atmosphere. My kids especially loved the complimentary popcorn and hot cocoa, and they had a great time playing Jenga and using the pool table. I hope management takes this feedback seriously and addresses these concerns to improve future guests’ experiences.

The room was nice, the staff were friendly but the parking was terrible. I had to park in a lot across the street and walk in a poorly lite area with homeless people sleeping. When I went to go get my car the next morning, I was soaked by the rain coming down.

Terrible experience with Expedia. Will never use again

Room was very clean, friendly staff, amazing time

Clean room, comfortable bed, professional staff, nice menu in restaurant.

Great room.

Absolutely everything. The only thing I would have appreciated was a little rundown of the hotel amenities and location of them without having to ask where to find. Loved the stay will definitely recommend and will be back!

It was okay. The room was kind of old but the lobby was nice and the check-in and check out process was easy.

Clean, spacious areas. Fun poolside area with games to play. Helpful staff. Clean comfy room. Great location

The room was spotless, everything was in working order, modern look and super friendly staff. That was my 3rd time staying there and I would highly recommend.

Great room, great location, walking distance to restaurants and shopping

The hotel was nice, friendly staff. We were on floor 13 facing the harbor and the road noise was awful! It kept us up most of the night.

Staff was great and the hotel was big and had nice amenities.

Staff was nice .. hotel was clean

We had a window that leaked in the inside, then noticed large amount of mold growing on the ceiling above the window. We have 2 small children 10, 12 years old. The 10 year old has been sick since we’ve stayed in that room.

Great stay

Staff were great. They held our baggage for us as we were early. Location is walking distance from Universal so we dropped off our luggage and walked across to the theme park. Room was big and spacious for 3 of us.

The pillows!

Nice custom service

Staff was understanding about the issues. The stars of the hotel. I could t remember her name but she was working at the front desk on 1/30/2026 around noon. She was helpful.

, telling people they will have to pay 35.00 just to park ,for a subpar hotel.wallpaper peeling, tp holder hanging off wall, check in they do not tell you where breakfast is and you pay extra for that too. Then room is notcready till after 4pm. Have a drink , pony tiny glass 20.00 margaritas. Not a good experience.

The check in was easy and fast the room was clean like always staff was very nice and helpful.

Nice staff

I got charged $35 for self parking and had to walk across the street at night without a shuttle being offered. Service at the bar being slow on a Monday was very slow and my drink came after I asked for it once I received my food.

It was amazing 👅

We did not have access to warm/hot water and the staff said there was nothing they could do and that they would need to cut a hole in the shower wall to replace something (this was at 9 PM—after hours of trying to get help). They told us there were no rooms to move us to. They eventually found a room at about 10 and when we got there, there was a literal pile of toe nail clippings on the floor next to the bed. It was overall just a horrible experience and not the level of cleanliness or care you expect from a Hilton. Pass on this location.

Clean and convenient.

The stay was great clean, friendly and close to our cruise port

Excellent hotel. Very friendly staff. Clean rooms.

The room was spotless.

The bar was reasonably priced, and I really enjoyed the specials they offered. The location is excellent as well—perfect proximity to the beach and close to everything you’d want to explore. Overall, a beautiful hotel with awesome staff and a great atmosphere. Highly recommend!

Shuttle service to Carnival’s port was so easy. Clean facility and two restaurants.

Great place to stay in Long Beach! The staff is amazing and all the special touches make a difference!

Warm, inviting atmosphere

Beautiful hotel and clean

Great staff

Check in wasn’t the greatest, our room was not ready, she had to give us another room, but we still had to wait until it was inspected. Had to asked to speak to a manager. We explained the situation and she inspected the room for us and we were able to go in. Thank you to the manager she was very nice, other than check in the hotel was great, food was good, staff were very nice, great location.

Nice staff. Rooms are a bit outdated and not high end, but they get the job done.

Room Dated. Stains on the floor. Luke warm water in the shower

Bar is lacking and no availability during dinner , fridge and TV were unplugged in the room. Fridge made a loud buzzing noise. Toilet paper holder fell out of the wall. No water pressure at all. Checked out early. Not was I was expecting for the higher price point. Very disappointed.

Modern, clean hotel with good size room and bath room. Friendly and quick service even with AI.

Engineering was helpful.

The room was in good condition, but the tub was a little outdated as were the curtains. It was rusty and wearing out. Everything else was very clean. The front staff wasn’t very welcoming and just seem as if they didn’t want to be there. Overall, it was a nice stay. I would say the best thing was the pool area and the restaurant/bar downstairs that stayed open late.

At our arrival at the front desk, the staff member seemed passive and uninterested in checking us in. She didn't greet or welcome us. She asked for our last name, checked us in, and handed us our room key cards. That's it. She barely said 10 words to us. In fact, the entire front desk staff gives the appearance that they are unpleasant to talk to. Mind you, this place was not busy. The hotel is just old and run-down. Our room's fixtures and hardware are old and rusty. The toilet seat moves, and the windows are dirty. Our daughter used the swimming pool, and the skin around her neck turned blue. A quick search suggested the pool might have recently been painted and was not allowed to dry before the water was filled. We recently stayed at the Hilton Regency Waikiki a month ago, and even that location is so much better. The Hilton Long Beach needs to be remodeled, and the staff retrained to provide better customer service. Until then, I will never book with Hilton again.

Stay was above and beyond

Great service and nice hotel.

All of it!

Staff and hotel was great!

Clean room. Comfortable

Room was nice and comfy really relaxing

Water pressure in shower was not great

Clean rooms, safe parking and great location

Parking was expensive and the hotel doesn't have enough parking spaces for their guests. Ended up paying 35 a night in just parking alone. Definitely won’t be returning into this location again. The rooms were very humid inside and the windows very dirty. Couldn’t enjoy the small view that I did have.

Room smelled moldy, the phone did not work, and the bathroom door locked itself shut. My son shut the bathroom door as he walked out from his shower. I then tried to go in the bathroom, but the door knob froze as if it was locked. It was late and I tried calling staff and made several attempted calls, but every option on the phone had a busy signal. Finally, I had to put my clothes on and go down and talk to the front desk where two male agents and a security guard were hanging out talking. I informed them about the stuck bathroom door and they said they have had complaints from other customers about the same problem. The agents told me that it was after eleven pm and there was no maintenance staff available to help me with the stuck door. They said all they could do is move me to a different room, but it was late and my wife and kids were already asleep and all our luggage was unpacked. I then informed them I would work on getting the door open myself. I then asked them why the room phone was not working and they said they did not know why. At this point it was a moot point telling them about how the room smelled like mold. I was very disappointed in this Hilton property. Also the hallway to the room was filthy with bits of garbage and paper all over like it hadn't been vacuumed in awhile. We cruise out of Long Beach two to three times a year and always stay at a hotel the night before. We will go back to staying at the Queen Mary.

Location

Ok

Spacious and comfortable

Friendly staff

Close to Carnival Port was able to take the shuttle, good customer service and the rooms were clean.

Yes. Absolutely.

Room was clean, but dinner was not great. Very pricey

The room was in good condition but there was an ant problem all throughout the room and bathroom.

Friendly staff from front to bar to breakfast. Thank you

We spoke with the manager. When we woke up to leave the next morning we had ants all in our room. Every room!! On the walls on the night stand, bed phone. We took pics and videos and showed the manager. He gave us a 75% off for our inconvenience and said we need to report it to you guys that it happened so that we would get the refund.

Starbucks inside is very convenient

Clean rooms and nice staff.

Great stay.

Did not get requested room, room was changed. Elevator was shaky and wobbly. Wanted to eat and have drinks at the bar. Service at the bar wasn’t the best due to being short staff (worker were doing their best but just overwhelmed with guest).

Parking valet staff helpful

Room very clean

Our booking was not honored as the hotel was overbooked. We had to stay in one bed room and rolling bed with kids and the heat was not working. Terrible experience. We would like our refund.

Did ot have breakfast

The room was amazing

room was not 4 stars

Excellent

The best check-in. Very friendly. Clean rooms

We had to wait an hour after the check-in time (4:00pm) to get the keys to our room.

Easy 10 min walk to shops, pike outlets, restaurants . Free local area shuttle. Inviting staff, clean rooms, quiet and blackout curtains for the best sleep possible. nice vibrant lobby with pool table , Jenga for kids. Didn’t use pool but looked nice and clean Good location. May not stay again due to parking fees. We parked at metered parking across the street .

Great, would stay again, also good food at their restaurants

Booked rooms with two queen beds was not honored

Room wasn’t ready water in shower keep turning off

Excellent

No heat

No hot water in the morning for a shower. I self-parked at check-in, but it took me 20 minutes due to unclear instructions, plus I wasn’t given a parking pass to get out of the parking garage the next morning. The toilet paper holder was tilted, so the roll kept falling on the floor. One of the dresser handles was broken, as was part of the refrigerator. My side of the bed was well-worn. I used a pillow to prop myself up. No free WiFi.

Very nice hotel with great views

Everything was Excellent

Clean rooms and staff was great. Parking was not so good

We arrived early, expecting to be turned away, but the front desk person was very understanding and checked us right in. Yhe hotel lobby was amazing. The is a pool table and a shuffle board table. The bar looked awesome. The room was clean and comfortable.

Pretty unhappy with the stay. Will certainly be the last visit

The room was spotless and the staff were very courteous and helpful during my stay.

The only problem was the elevators are really old and sounds like it's going to break down as you're riding. They shake really bad. I was scared and uncomfortable.

Parking was confusing. The hotel agent was high. Room was ok. Just stayed one night to go on a cruise.

Clean and conveniently located near cruise line. Food choices are a bit limited

Great customer service!

Good

Staff and rooms wonderful

Like the hotel

Clean, easy check in, and friendly staff. They were able to get mm sister and I room next door to eachother. The hotel was clean and Great atmosphere. We are here for a cruise and this was close by and so convenient. Thank you Hilton

Great servic

Clean room and common areas. Great for families

If parking is $35 then I won’t be back

Everything was good and we had a nice stay.

Everything is great especially the staff.

Yes indeed the room was clean

The room was great! The hotel staff were very friendly and helpful, from the front desk, to Guest services, to the bar staff! It was late at night but everyone had the energy of a morning crew! Very pleasant!

($7.00 for 50 minuets I paid) Otherwise, satisfied.

Friendly staff easy check in

Great stay I can’t complain

Super loud people next door partying/screaming, coming and going, banging on the doors, and drinking until 5 am

Room was fine. Bathroom toilet didn’t flush well and light sensor was faulty. Asked

There were no amenities every thing had a price. No breakfast not even coffee. I will never stay here again. The room was fairly nice though.

Yes! are stay was great helpful and super nice ppl.

The staff was amazing and very helpful

Great location, accommodating desk staff, convenient shuttle service, fun lobby, upscale breakfast

Friendly service and very nice rooms

Property is clean and decorated nicely for the holidays, the libby was very welcoming and the hot coco and popcorn was a nice touch.

Great room and location

Jeanelle at the front desk was excellent with superb service. And the vibe was elite. Will stay there next time I’m in town for a cruise.

The hotel seemed nice, there were some benefits, but the hotel was dirty

Very clean room & outstanding polite staff

Helpful staff, amazing room. Comfortable, clean and amazing. We will definitely be back! Thank you so much!

Had originally reserved a 1 king bedroom and was upgraded to a two queen bedroom with view of the pool area. The room was clean. The noise from the outside was loud. No fan in the bathroom. No microwave. The parking valet area could be better organized. The front desk staff was attentive but felt a bit rushed.

Good stay. Staff is always very helpful and attentive. Some small things would make a difference. IE, clean windows and new shower curtains. WE will

Room was exceptionally clean

Beautifully decorated for Christmas. Friendly staff. Room was beyond impressive.

The Air Conditioner was not very effective. I called the front desk. Eventually, I just used my travel fan.

Rude service

Poolside was dirty.

Staff was amazing, hotel amenities were great, lots of fun activities, great food, complimentary treats

I asked for and was told for extre $40 I could upgrade to a deluxe room with more space for a cot. Only to find out the extra cost was for the higher floor not more space.

Beautiful room, easy access and staff was friendly. the only problem was parking, they have very limited spaces. Half the lot is reserved for valet. They let us park in one of those spots though so it was not a huge issue. Theres so many rooms though I dont know how they don't have more parking.

Loved the free shuttle

Everything was great.

Excellent staff and free tram to the cruise port

Rooms was super clean, checking in was quick. She was very friendly

Everything was good.

Very nice hotel and hospitality. We couldn’t be happier.

Beautiful hotel, clean room & friendly staff. Only 4 stars because they charged me a full night (not just a hold for incidentals) when I had already prepaid through expedia. I had to dispute it with my CC which was an unnecessary hassle. But the stay was otherwise wonderful.

Room was spotless. Amazing Staff! Thank you!

Staff was friendly and hotel was clean and up to date. The shuttle was very convenient and took you anywhere within a mile

Parking was terrible Period Terrible and many of us had a problem with the parking situation

Rooms were clean and housekeepers did a great job. The hotel overall could use an update. Needs more amenities in the room. Too bare bones.

Paid for parking and there were no spots available in the parking lot. Everything was was good.

While a decent hotel, I found the decorations quite tacky.

yes room was comfy

The only reason for 1 star on staff, is

clean room courteous drivers

Stayed to catch a boat ride to Avalon in the early morning. Walked to the nearby Starbucks and felt very safe. Parking was not free, however it was awesome to only have to pay once. You can leave your car in the garage for up to 24 hours

Amenities. The pool was cold and shallow

Shuttle saved us due to rain

Restaurant was understaffed and the elevators didn’t always work

Good

Great

Great place to stay! Room was spacious and very clean. The staff was very helpful and friendly. The shuttle service was great.

Hotel was nice , all staff was great only at our initial check in we had a rude guest service agent , after that everyone else was excellent kind and helpful. That first front desk person was apparently having a bad day. Property was clean , room was also clean. Loved the large bathroom and tub. Hallways were also clean and well maintained .

Took my money

Good

Clean, friendly and convenient

Aside from that, would definitely comeback when I am in the area!

Very clean & great location.

The staff and amenities were great,

Staff is amazing. The hotel itself looks pretty dated and could use some upgrades. The elevators were really concerning, closing rough, sometimes refusing to close or open, closing on people...it was scary.

Probably one of the best hotels that I’ve stayed at in a long time! The rooms are so cozy and clean! The staff that works valet is super nice! The gentleman that worked the front desk and checked me in seemed a bit rude, but everyone else was really nice! I would definitely stay here again!

Clean room friendly staff

Cleanliness

Clean room, poolside was nice set-up with music and lawn games. Shuttle to the cruise ship was a great bonus.

Great location to LAX World Cruise Terminal. Courteous staff, large, clean room with beautiful views of the city.

Love the hotel and love the staff!

Great location

Absolutely an Awesome Experience

Wonderful staff very polite!

Very fun hotel, nice room, and Chantel (I think that's her name) at the bar was fantastic. Grab a duck or two for the cruise!

It was wonderful experience

Room was clean, nice and organized. Staff was friendly, quick and respectful. Valet was always on top of it, always quick to bring out my car by the time I got to the lobby. However, I will say that the shower heads need an upgrade; very low pressure and sometimes not hot enough. I still made it work.

Very clean

Very old bathroom and furniture and mattresses

Front desk lady was very curt. Rooms are outdated but clean. Bathroom floor however did not look cleaned recently. Many amenities.

The room was clean, room servuce was excellent, and great food choices. Definitely will return!

Nice hotel great hospitality and amenities

Room was clean. Beds very comfortable. Friendly staff and free shuttle to cruise terminal. Would definitely stay again.

The heat did not work. They sent someone and it worked for a moment but went back out. I was freezing cold the entire night. The front desk told me they would do a 20% discount and still charged me the entire amount.

Room and amenities were fine, but it was super stressful to learn the morning of our departure that whomever I had spoken to when I called to check on the shuttles that they don’t even do a shuttle service for Norwegian. I would have chosen a different hotel had I known that.

Love and enjoy the night there I would do it again anytime love the amenities to staff. The room was excellent. The only thing that I missed on is the free breakfast I wasn’t told that I had to had added on to my room

Dirty rooms. Dirty Bathroom. Found hair in the bathroom. Rooms smell like weed. The floor is non smoking floor but guests on this floor were smoking weed! It stinks the whole room and floor! Plumbing is bad the sink was leaking and dripping on the floor. Place need maintenance asap! Bad Elevators! Very scary.

Pool looked beautiful ❤️ didn't see a free breakfast

Amazing as usual

We got more towels as requested.

My room was very clean and staff was excellent very nice and helpful!!! Thank you!!!

Amenities.

Good value however even though this is supposedly a non smoking property there was very strong smoke odor coming from what seemed to be the air conditioning duct filter area of our room 1241. It smelled like smoke mixed with febreeze, got a nasty headache from it and was glad to leave ASAP, thank goodness it was only one night. Hotel offered to spray more febreeze, that would only make the problem worse for me as i'm sensitive to smell. The hotel is really good value for the money though and aside from the smoke febreeze smell, fairly clean, and fairly quiet.

The staff was excellent! They had soooo many great amenities. Sangria Sunday was awesome!

We had a wonderful stay - the staff was friendly & very helpful. Maria (transport driver) was so nice & accommodating! We really appreciated the ride to the cruise terminal!!

Great staff in the front of the location. The room was super clean and I was relaxed.

The free shuttle that is provided takes you to shopping, entertainment, and food. The breakfast was expensive but it was delicious and the staff was excellent.

Clean rooms

Nice

👍👍

Sta

Cleaning staff did great job

Requested for another room change but no room was available. I check out early.

Was a short stay for the for our cruise. Nice room

The rubber ducks were memorable. Clean and comfortable rooms.

Fabulous and accommodating for all ages!

The pool was okay. My complaints were the lotion was out and t h e n ever cleaned my room.

Pleasant stay for a conference and they provided bottled waters and there were happy hour beverages. Staff were helpful and courteous.

The bathroom had visible mold, and the sheets were not clean, they had hair on them and looked very worn out. The minibar was old and made a loud noise throughout the night, which made it difficult to rest. Overall, the room did not feel properly maintained.

The complimentary shuttle service was nice.

They should definitely tell you that the $400 a night room does not include parking. Make sure to budget another $40 a day for that. For that price of a room, I would expect free parking. Also, limited parking spaces at that.

Great stay and property!

Staff was great, room was good

Hands down great service!!! From the help with my luggage to getting me around on a free shuttle to acquire all my needs. Friendly and professional. Maria was outstanding and extremely knowledgeable about where I needed to go to stay on task. Clean room and extremely refreshing infused water for guest. TikTok recommended this gem!!! 100/10

Highly recommend

The room was very comfortable especially the King Size Bed Housekeeping did an outstanding job when asked to clean. The Breakfast Staff at the Encore Restaurant were very attentive and paid attention to our every need. Food was fresh good variety of menu choices for the price.

We went for the marathon, which was planned a year ago. We got to hotel for check in, and they were completely under prepared, we had to wait TWO hours after check in for our room. Not to mention, they were telling people who ran the marathon they couldn’t get late check out . Which is completely crazy and to be telling people who are there for an event that they specifically can’t get late check is ridiculous. I am going to be contact my rep with the marathon to recommend they no longer associate themselves with the Long Beach Hilton . The marathon had this hotel listed as a recommendation on the marathon site and it truly shouldn’t be. Got up to our room , there was stains on the sheets. The shower didn’t get hot and would turn off randomly while you showered . The light would turn off in the restroom on its own , and the door handle kept moving . Not only all of that, but I got bit by a spider some time in the night. We were treated completely rude ( along with everyone there ) by the bar tender. I will NEVER stay here again. And will recommend everyone to avoid completely . Such a disappointment for the amount we paid. I’d expect these type of issues from a motel 6 or extended stay. Not a Hilton. Absolutely disappointing and frustrated.

Super cute staff was great duckies even better

Other then the parking i would say this was an amazing experience would definitely come again

Everything was great... but the carpet was filthy.

Didn't clean room

Great ex

Very frindly staff. Nice stay!

Pool was great, with the bar outside as well

Great start to a cruise week

Booked a junior suite on Expedia and Hilton said their descriptions was incorrect so we have a badic and handicap room that is extremely dirty and the shower handle is broken off the wall. Bedding smells like dirty underarms!

This was my second time staying at the Hilton Long Beach, it’s Location is idea for walking around and taking in Long Beach. The rooms are nice and clean and the staff at the front desk were nice. My only negative review is the employees at the Starbucks in the hotel, I thought they were extremely rude.

My well trained dog wasn’t allowed in pool area so I could not enjoy the pool

Clean Room

THERE IS NOTHIGN TO COMPLAIN ABOUT EXCEPT A JACUZZI WOULD MAKE IT PERFECT

THE ROOM HOTEL VERY GOOD BUT THE RIFRIGERATOR AND COFFE MACHINE ARE NOT WORKING

We enjoyed our stay. Their breakfast brunch was delicious. Room was clean and well stocked. Pool area was enjoyable, with a heated pool, games and bar. Great location to several resteraunts, local entertainment and more.

Great stay. We had a really good time. Used scooter right outside the hotel and took a quick ride to the Shoreline Village for dinner and went to the Pike as well for a fun time. Even visited the aquarium very nearby. Overall fun weekend. The room was clean and very comfy.

Great hotel for a quick stay before your Carnival cruise. Everyone there is leaving on a cruise the next day! Beautiful pool and amazing lobby atmosphere. We will definitely be staying here again.

Beautiful!

Check in was easy and fast. Close by fwy. The staff was friendly and helpful . Restaurants close and close fto Shoreline Village

Great stay for cruising out of Long Beach! Transport to port included!

Everything was so clean

Check-in was smooth sailing. The gym facility was great, just small, so you have to show up early or go late if you don't want to share machines. The restaurant inside the facility was superb; if you can have dinner there at least one night, you should. The elevators gave a bit of pause due to them being older - they were working on one of the bays, but every elevator I got in had me worried I might not make it. The rooms themselves gave a very "I just came here for work" vibe, and the bathrooms haven't been updated in a long time. I was surprised at the condition of the room, to be honest. It was clean and cool, the beds were comfortable; however, I definitely expected more from a Hilton property. The staff was all fabulous - not a single poor interaction, everyone was so helpful and sweet.

This was a great choice to stay before our cruise. The value of the free shuttle to the port and a local grocery store prior to the cruise was awesome. Then after the cruise being picked up and brought back to the hotel was nice to avoid the chaos at the port. Alex was our driver. He added much value to our stay!!!!

Staff was very helpful and friendly

This property is lipstick on a pig

Excellent experience overall! Amazing hotel

I really enjoyed the set up of the hotel lobby. They had a variety of refreshing drinks and a couple of family games to make the waiting experience even more pleasant. Staff were friendly and room was clean.

The furniture was stained in the floor was stained. The AC was not running very good, but they did come in and try to adjust and they also adjusted our bill for the stained furniture.

Disappointed that there was no complimentary breakfast not even muffins or bagel nothing that was my only problem

great place enjoyed the ambiance and the area

Everything else was great. Loved how every floor had a personal touch with the decorations

There was a bit of remodeling happening, but staff was on top of everything, making it an easy stay

Self parking is 35 dollars a night. Valet is 40 dollars. The parking lot is really small and tight. The hotel was nice, great amenities.

What a beautiful property and every staff member I have encountered here has been top notch!

Also, I️ guess when you book a room on Expedia, you will not guarantee a hotel room that you really want. You will have to book it on the company’s website and reserve a room, which is stupid. The elevators were raggedy as well. I️ usually get nervous everytime when I️ get on those elevators.

Reasonable in price and the rooms were very clean.

Service was not to good.

I loved the pool area and the balcony.

Very nice

The hallways & rooms would be better served with hardwood versus carpet. Overall, beautiful comfortable we had two corner king rooms with balconies and they were breathtaking.

I specifically booked a balcony and when I went to check in they said they didnt have any morr balcony rooms available. So disappointing.

Room not clean

.

Terrible

Enjoyed the stay.

Beautiful hotel love the refreshments

A lot of things inside the rooms were not working like the AC unit was not working. It will go off at night and it wasn’t on auto and when the maintenance guy came he said it’s because the building was all the elevators door open before you get to the actual floor. They ran out of food often just not a good experience, but if you’re just looking for location, then it’s perfect but if you’re looking to get your monies worth, this is not the place.

Loved

my room smells like cigarettes. I tried to call down stairs to make sure I was in a non smoking room and was out on hold twice and no one ever picked up again. upon arrival, I was told there was no bell boys and I had to bring my things up myself. At Enclave, the restaurant, our order was messed up twice and fruit flies were lingering over our food. All of this ….it was VERY disappointing.

Exceptional customer service. From the daily iced tea and fruit infused waters, to the nightly snacks and the fun “Duck Tower” this hotel goes above and beyond in welcoming guests and emphasizing hospitality. Highly recommend and would definitely revisit!

I would not stay here again. Property was clean but dated. The entrance was undergoing construction and hard to enter. Main doors were blocked off. Had to use side entrance that were blocked by parked cars. Parking was so stacked I could barely get a spot to leave the car to check-in at front desk. And we were directed to offsite parking because the main lot was full and valet was not taking any more cars. Despite the friendliness of front desk staff, it is not convenient enough for me to come back given the other hotel options in the area.

There was not enough parking and for $35/ day you would expect a spot. I refused housekeeping when I checked in. They came in anyway.

It was good overall except our restroom was very dirty when we first checked in. There was blood and poop on the toilet seat and side of toilet. It was also missing soaps.

Overall good facilities. Parking was an issue with limited spaces. Rooms were good, with some wear and tear evident. There was no housekeeping provided during our 2 night stay. If it was optional, someone should have told us.

Soda Machines were not working properly hope they are working 100% when we return to cruise .

I really enjoyed the cleanliness of the room and the staff was very helpful with all our situations and this day was very pleasant. Thank you for a nice place to stay.

The location was great and let us get to our cruise the next day with no problem. I liked the room and the complimentary water and tea in the lobby. Lobby bar was nice although always busy, but that can be a plus depending on how you’re feeling. It’s a short drive to the waterfront area and aquarium. We went to grab breakfast next door at Bites, which was lovely. Would recommend for a clean and fun spot to chill before your cruise!

The property was beautiful

The hotel does not have its own parking lot. You have to use valet or South Park at the world trade center. It's the same building but very confusing. The parking elevator door is closed on my husband, knocking him down and all the Hotel could do is say they will inform the World Trade Center people. Also, the coffee maker in the room did not work properly and we did not get maid service. There are only a few places to eat nearby and the hotel coffee shop closes at 5:00. Overall, not a good experience.

Excellent stay

Friendly staff

Nice property if I’m going to Long Beach again I would book there again

When we went to go into our room we found someone naked in our room.

The room was clean as well as the bathroom. Bathroom could use an upgrade. Water pressure in shower was low, water faucet leaked and came out funky. Elevators were a little shaky. Overall hotel is descent.

I was disappointed with the condition of our hotel room. The restroom had stains on the floor, the bathroom light fixtures were dusty and showed signs of rust, and the right knob in the bathroom did not turn off properly. I expected better maintenance and cleanliness from a Hilton property.

It’s a pretty nice hotel. Typical Hilton. But it’s one of those places that charges you for everything while you’re there. Parking, Wi-Fi, breakfast etc. Not a fan of that. Already paid hundreds of dollars per night for the room. You can’t let me park my car or have WiFi for free???check in was 4 but I couldn’t get into my room til 515 cause it wasn’t “inspected” Plus very small pool. Only 3 feet deep but that was great for my kids. They had fun playing with the pool toys and cornhole in the pool area. Got a double queen with a balcony but the balcony was 3x3x3 triangle. Just enough room for 1 chair. But nice place inside, pool table and games. Food was good.

The property was nice and clean. The Valet guy was very nice. I don’t remember his name a young black guy with dreadlocks and Gabriel was very nice.

No hotel info in rooms, like where ice machine location, hotel restaurant locations.

So I naturally went down and said, "Hey, it doesn't seem like the room is correct." But they totally had a very interesting response in that they didn't want to give us the upgrade. They said it needed to contact you and that there was some mistake on Expedia's side, which is really frustrating. But eventually they did give us the room that you hopefully we had rented, and it was very nice. We've been enjoying it so far. It was a little annoying, but overall seemed good.

I loved everything about the hotel, with the exception of the service in the Enclave. Tell your staff to worry about the three people in there at 11:30 AM, instead of screwing around.

First booked a king room received two queen desk said that they couldnt do anything about it. For a hilton ran down needs tape holding wall paper in place and door hanger togather. At the very least a deep clean floors yuck! The bar/restaurant on first floor lvery loud and and was sat at a dirty table This wasthe first tine here and I dont think I will come back.

Great hotel. Clean, close to restaurants, store and beach. Friendly and helpful staff members. Shout of to Kianna, front desk staff- misplace my phone staff during flight- she was very helpful to charge my phone to allow my buy new one. Room is clean, bathroom in room standard- standard gym and outdoor pool access is front talk- nice with great music and bartender.

Limited parking options while having to pay $35 is unacceptable

Samantha and Ashley and others front desk staff were very warm and welcoming. They made me feel welcome at the Hiltons as an Honor member but in the other hand I didn’t like how Ignacio and Maria who refused to let my car out the gate while I was running late to church and made me go back to the front desk to get a gate key while right under my nose they were letting other cars out. Because of these 2 I missed my church service. I begged them so much to let me out but they refused They were really rude and unkind to me.

N/A

The parking garage SUCKS. It’s a shared space with other parts of the tower so spots are limited so just have to use valet and pay $10 less for self parking. Elevator button lights don’t work so I wasn’t sure if my hotel card was working or not. Only best party about this hotel was location. Room was average along with cleanliness.

More communication regarding rooms cleaning

Nice and classy

The free shuttle service is quick and efficient.

My kids like the ducks they got a lot of them.

Construction, rooms window was broken, had to switch due to toddler safety, front desk resolution took over an hour to get into the new room after we checked in. Restaurant extremely slow, complimentary shuttle took 45mins when they said it would take 10mins. Overall horrible experience.

Loved it! SO EXCITED about the star wars on floor 2 that was really cool and we will be back to stay!!

Had a great time here. Everyone was very helpful and it was a nice walk to the beach.

One of the highlights was the pool area. I didn’t have too high of expectations but it was cute and also had a convenient pool side bar! I would definitely recommend this and stay here again when I’m in town!

We enjoyed our stay!

Very clean & friendly staff!

Great hotel. Clean and had everything you needed.

I show to the cleaning staff and asked her to clean our room as we were leaving and hoped to come back to a clean room. The cleaning lady who was cleaning a room on our floor at the time said she would do it. However when we returned the room was not clean. There was no Do Not Disturb sign on our door. This was upsetting.

Shower kept clogging up, the AC unit was blowing hot air and was humid all night. Very frustrating stay.

Parking was horrible. 35 dollars for a full parking lot.

We would absolutely stay again! Beautiful view of the bridge and the pool area was amazing!

Oh their valet guy was super helpful tho with having us find parking!

Nice