Hampton Inn & Suites Baltimore North/Timonium

Everything was pretty good. Only thing I have to brag about was the shower floor had hair on it other than that it was great.

Room was damp and musty smelling

Superb

Pleasant staff, quiet room and clean property

Good location for our event at the fair with clean comfortable rooms and food breakfast

Superb

Because it's perfect

Very good

We had gone through booking.com and the front desk staff did not know how to process the reservation so we spent 30 to 45 minutes just sitting in the lobby while she helped other people and tried to get answers. Her first and best solution was to have us pay again and then have us figure it out later. Totally unprofessional. However, we decided to leave and go to dinner and while we were at dinner she called me and said she had figured it out. That does not change my rating because she shouldn't have had to figure out anything. She should have known how to handle this reservation from the beginning. Now for the second complaint. Our room was fine. Maybe smelled a little musty. But our friends room had not been cleaned. There was trash in their trash can and dirty towels in the shower. They said the bed looked rumpled but was made. That is really bad

We had gone through booking.com and the front desk staff did not know how to process the reservation so we spent 30 to 45 minutes just sitting in the lobby while she helped other people and tried to get answers. Her first and best solution was to have us pay again and then have us figure it out later. Totally unprofessional. However, we decided to leave and go to dinner and while we were at dinner she called me and said she had figured it out. That does not change my rating because she shouldn't have had to figure out anything. She should have known how to handle this reservation from the beginning. Now for the second complaint. Our room was fine. Maybe smelled a little musty. But our friends room had not been cleaned. There was trash in their trash can and dirty towels in the shower. They said the bed looked rumpled but was made. That is really bad

Loved our stay here! The staff was incredibly friendly and welcoming from check-in to check-out. The room was clean, modern, and nicely updated, which made our stay very comfortable. We also really enjoyed the continental breakfast — there was a nice variety. Overall, it was a wonderful experience, and we would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Security and Cleanliness

Bad

Exceptional

Keyless entry, automatic check in and out. The room was clean and comfortable. I liked Everything

Keyless entry, automatic check in and out. The room was clean and comfortable. I liked Everything

Breakface was not good Location was great Different food for breakfast

Location was great Different food for breakfast

The fire alarm went off early in the morning. there seemed to be some confusion and when my husband and i exited the building there was no instructions and then we reentered through the lobby and the employees did not have anything to say about it and ignored us,

Latasha was extremely helpful in correcting an issue with my Booking.com reservation. Very pleasant and professional Guest Services Manager. Booking.com. I will not be making reservations through them in the future. As far as the hotel goes, everything was excellent. The only amenity that we didn't have that would have been appreciated would have been a microwave oven in our room. There was one downstairs in the lobby however, so all was well.

Latasha your guest services manager was excellent. She went out of her way to help me with a booking.com issue. The facility was very comfortable and clean. Excellent!!

Latasha your guest services manager was excellent. She went out of her way to help me with a booking.com issue. The facility was very comfortable and clean. Excellent!!

Latasha was extremely helpful in correcting an issue with my Booking.com reservation. Very pleasant and professional Guest Services Manager. Booking.com. I will not be making reservations through them in the future. As far as the hotel goes, everything was excellent. The only amenity that we didn't have that would have been appreciated would have been a microwave oven in our room. There was one downstairs in the lobby however, so all was well.

Great for near the Cloisters Castle. Comfortable beds.

Excellent staff who friendly and professional. Very helpful Wifi was a bit schetchy

Exceptional

Wifi was a bit schetchy

It was just as expected. Clean, good breakfast, helpful staff

breakfast was not good.

Lean, comfortable. Great staff

Nice clean friendly

Breakfast was very nice. There was a variety of items to choose from including different flavored waffle batters(the lemon was delicious) as well as egg options and bagels, muffins, oatmeal with toppings and fresh fruit. The reception area was always staffed with friendly, professional people. Our rooms were clean and comfortable and there was easy access to get inside no matter where you parked!

Very modern, updated hotel. Staff was genuinely hospitable. Very clean and beds and bedding were very comfortable. I actually fell asleep within a few minutes of getting there. I’d stay again.

Perfect for the event and what we needed; I had a wonderful room and the staff was wonderful!

Nice staff and the room was very clean!

Great hotel

Everything was great

We had a VERY late check in (around midnight) and the staff was great about it. Very nice room, perfect location for our trip, and a good solid breakfast to get on the road home.

Love this Hampton Inn!

Very nice gym.

Room was pristine and well designed for a person there to enjoy downtime while keeping in mind a business environment for any unforeseen circumstances. Breakfast was great and had enough options for anyone to enjoy. Staff was on point Tasha greeted me with maximum enthusiasm and made me feel right at home.

Great! Would stay there all the time.

Wonderful Experience

Clean and very nice hotel!

Excellent, especially considering the cost. Property was clean and well-maintained. Room was large. Complimentary breakfast was good. Staff was friendly and helpful. I would definitely recommend this location.

You charged $5 for parking to room, then that evening I bought snacks, and you charged another $5 so I paid $5 x 2 for one day? And the counter staff knew it. I said charge to the room yet she charged separately to make another $5? Total scam. Not so much about the 5, it is about being cheated.

Will return soon. Many thanks

No need

Rick

Clean room. Quiet area around hotel

Great stay! Hotel was super clean and quiet

Everything was really nice

Everything was great except the water in the shower never got cool or cold! It didn’t bother me but my husband was not happy

Very comfortable, great pillows

Clean room. Friendly staff. Good location.

The check-in was courteous and efficient, the room was great, the bed comfortable and all was spotless. One major complaint: the heating/cooling system was extremely inefficient.

Everything was good

All around Excellent service.

The sapce was very clean and quite.

Staff was awesome! Room was great.

Very clean..great staff!

Overall we had a fabulous experience! Special kudos to the staff! Especially two that stood out Bill at the front reception desk who was personable, funny, attentive & bent over backwards to accommodate! Also Latasha who was very sweet & made sure we were taken care of! My only recommendations are about the room & they’re minor but would be well appreciated by all guests: there needs to be better lighting! A desk lamp is needed as well as softer light bulbs in the wall light fixtures. Wall shelves on the sides of the Queen beds are also needed for personal incidentals. Oh and the sheets/pillowcases are very “scratchy” not soft at all, in fact I actually got “cheek burn” this is an important piece of advice because it’s hard to get a good nights rest when you can’t get comfortable sleeping on your sides! All in all our experience was like I said an excellent especially the cleanliness & great breakfast buffet! Thanks & kudos to your staff!

Good get away, cozy room, clean, and friendly staff I wish we extended it

Was not clean

The room was good. The staff was very helpful.

Room was super clean. Staff are very accommodating.

I never stayed there, but their front desk staff was absolutely rude. I will never stay there as it was deplorable the way they mishandled the situation.

Solid hotel, good space. Friendly staff

Even with a facelift underway in the lobby, which is probably complete by now, the staff was friendly, efficient, and kept things clean and orderly. The room was superb, and the things I needed were within a quick drive of the hotel. (Parking was no problem). Highly recommended! Thank you for the great stay.

Hampton Inn had no communication from Expedia, no reservation, and after an hour, including a long wait on Expedia with no human coming to the phone, I had to pay a second time -- $20 more even with a Hilton Honors card.

The room was very cold and we had to turn it up high for it to get warm and even it took awhile to warm up.

Everyone and everything was great! Latasha was awesome and the person at the front desk on Dec 8 in the am was great too.

Good basic hotel with good staff

It was very nice

Room was clean & comfortable. Morning breakfast was good and fitness center had a variety of options.

STaff at check-in

, no change.

the wifi connection can be improved but the room is satisfactory very basic amenities

Staff were all friendly and kind. Room was clean. Refrigerator in room didn't work but we didn't realize it till morning when we grabbed our still warm bottled waters out of it. Very convenient to the medical office we were visiting.

Very Clean. Staff was very friendly.

The room and cleanliness were fine as was the breakfast but some how my reservation was not visible when I checked in and I was lucky to get the last available room in the hotel. I was told I needed to look into this because I would likely be charged for two rooms not the one I used. I was unable to reach anyone the next morning and had commitments for the weekend. Now thar the weekend is over I hope to clear this matter up.

Courteous staff. Blind in room did not go down fully. We reported the problem and were told it would be looked at the following day. There was no evidence that it was and remained a problem. This disturbed our sleep. Also was told the pool was open 24 hours but that was closed which was very disappointing for my kids as this was one of the reasons we went. However, we heard that another family used the pool the next day.

Very friendly staff, received a free room upgrade. Room was very comfortable and clean

Good location for restaurants and necessary shopping. Close to the highway for easy off and on. All in all, a great stay. We will definitely book here for future trips to Baltimore.

Cleaning staff needs to be trained to clean surfaces. TV stand and desk next to it were clearly not even wiped down.

Friendly staff

I did not use the breakfast room.

Breakfast menu was limited, No Fresh Fruit. Staff was Kind, Parking was Nice too!

Nothing fancy but good lodging option if you need a place to stay in Timonium/cockeysville.

Convenience parking and location

Clean hotel inside, rooms, and property grounds. GREAT location. Extremely friendly staff all hours. Breakfast was good for type of hotel. Room/bed was comfortable with nice amenities. Would definitely recommend and stay here again!

Bill was great! He made our mornings great and was so welcoming!!

Shower didn’t drain. A/c unit completely stopped, shabby, musty environment. The employee s knew it too, they apologized as if they were well practiced at it and genuinely sympathetic

All good!

It was clean and quiet.

Great! I always stay there during my business trips in MD

Hotel is under renovation upgrade

Love this hotel. Staff is awesome and location is perfect.

Nice

Wonderful staff who make sure you feel very welcome. Rooms are clean and comfortable.

Quiet, clean, nice big room. Nice free breakfast with lots of options. The laundry facility was the added bonus.

The rooms were spotless. Our tv wasn’t working and we called Bill at the front desk and he was at our room in 5 minutes.

Very good hotel … reasonable price … easy to park and access … nice staff … good breakfast … nice basic gym.

Dependable

Not to put dirty towels outside our room. Looked Like all other rooms just put them in the hall. For the cost and no housekeeping staying at motor hotel would have been much cheaper and a cleaner room! Front desk said th manager would call us and we gave them our phone, but no one ever called.

A very nice hotel the staff was very nice. They had my favorite breakfast. Can't wait to come back

Hotel actually charges $5 per day for parking.

I will definitely come back again.

Not enough parking for the size of the hotel

Neat and clean

DIRTY and STICKY carpet and floors in room and common areas. WiFi doesn’t work. Limited breakfast options. No microwave in the rooms. Would never stay here again.

Very DIRTY. The floors/carpet in the room was wet and sticky and smelled like feet. We requested to move to another room which they accommodated. The second room was a little better and wasn’t wet, but the carpet still had a sticky feel to it. We stayed for 3 nights and were supposed to get towels and amenities refreshed. They removed the dirty towels but didn’t give new ones, didn’t restock the toilet paper which was empty, and didn’t fill the empty soap/lotion dispensers. Floors in the halls by the escalator are constantly wet from pool-goers. Breakfast was the most scarce and lacking out of every hotel I have ever been to. I would never stay here again.

I like that the staff member by name of Bill was very engaged in our stay, making his self available for any questions or need if any and I must say I really appreciate that.

Everything was excellent - service, room, bed, shower, hallway, breakfast. The only thing I can detract for is the wooden desks and TV cabinet which had some chips, but that’s being nitpicky.

I love the Hampton Inn group, I was a bit surprised by the parking lot charge. That was a first!

First, the floors in our room (especially the carpet) was filthy, as evidenced by the black footprints from our feet in the shower and stray hairs of a length and color different than ours. Second, the servicing of the room was infrequent and when it was done, the service was incomplete -- supplies that one would expect (e.g. in-room coffeee supplies) were not replenished. Third, two of the four days when we went to breakfast at about 7:00 a.m. there was no coffee in the breakfast room! The urns should be monitored to ensure a suitable supply. The last day, we simply gave up after waiting a good 20 minutes for the urn to be refilled. Finally, almost every hotel of this supposed caliber has free wifi. But to get "free" wifi at the Hampton Inn, one had to sign up for the Hilton "Honors" program, which after a certain period (I think 7 days) turned into a payment of some kind. Unthinkable in these times. Needless to say, we will not stay there again.

Breakfast and pool was perfect

The property was clean enough. Could use some updates to the carpet. There was also a damp smell in our room on the third floor. Breakfast was delicious. Overall decent stay, I just didn’t like the mildew type smell.

Other than a Sam’s supermarket next-door, there is nothing immediately nearby.

The room smelled mildew and the floors were sticky.

Check in was fast and efficient.

It was alright

$50 fee when we checked in? please explain

My stay was 5/29 to 5/31. I had an accident & chkd in by phone on 5/29, when I left the ER. Female clerk said a relative could use my room, and I could have the room the 2nd night.A male clerk at 10pm denied this, said I was a "no show" and wouldn't allow me to access the 2nd night of my stay. I never was allowed to use my reservation. My original receipt lists the dates 5/29 to 5/31. I think I should be refunded the 2nd night I was denied.

Everything was fine.

The lighting in the bathroom was terrible. The room had a pink light over the mirror. It was almost impossible to see at night and not possible to put on makeup. That needs to be changed. The room was nice and spacious. It would have been nice to have more than the two paper coffee cups. Maybe two plastic disposable cups for cold beverages.

It was a great stay, smooth check-in process, friendly staff

Really nice

We always stay at this hotel when we visit the area. The shower didn’t work in one of our rooms this time and the breakfast staff was not friendly, but the front desk staff was wonderful and the shower issue was taken care of by allowing us to shower in another room immediately.

Excellent staff! Rooms very clean and neat. Breakfast is included and it was pretty good. Also it was pet friendly.

great for biz travel and other I suspect... clean and very well run facility

Love the hotel

Bill at the front desk is fabulous

Sidney was excellent. So bubbly and friendly. She's a star!

The hotel conveniently located near shopping, restaurants and the venue I attended that weekend.

Awesome

Fantastic staff, clean and nicely decorated. Clean room.

3rd stay in 5 months. This time brought family looking forward to the pool. Arrived April 1 looked at pool, it was good. Afternoon April 2 went to pool to swim, but it was closed and drained. Something about guest sick in the pool that AM so they drained it for the health dept? Don’t they chem treat for this? Saddened, we could have stayed at cheaper place without a pool, went to front desk asked for manager, requested room discount. No can do she said since third party reservation. First I have heard of that since the receipt was from Hampton Inn so I assume my money went to Hampton inn. Mgr said would credit my HH account 10,000 points. I don’t know if this was done or the value of it. Also AM April 2 we went to breakfast 9:30AM. Food mostly gone.

Clean updated hotel. Breakfast was delicious. Staff was friendly and helpful

They charged us $5 per day for parking which was never the case in the past. We feel this was not fair since we did not know about these charges beforehand. We would like a refund.

Immaculate, quiet, within walking distance to a good restaurant and a great, clean pool.

Great customers service

Clerk at check-in/checkout was very pleasant & accommodating, but spoke too softly for me to hear her without asking her to repeat things

Staff is professional and friendly

Very good hotel that I have used multiple times and would recommend. Only wish that Hampton hotels had in room safes.

Only issue I had was that I was near the elevator and could hear it all night

Very clean staff helpful, desk person Sydney excellent employee highly recommend her. I will stay here again.

Hot Breakfast was absolutely horrible. Coffee ok yogurt good

Staff was wonderful. Very nice stay

Front desk was very polite and nice upon my arrival. Very close to restaurants and Baltimore area. Room was very comfortable and I had no issues.

Other than that, we had a good stay and would recommend.

Stayed two nights. Arrived Wednesday evening and left 5 AM Friday morning. So glad I got to pay the parking facilities maintenance fee for the full three days. The wear and tear charge on facilities from my little rental Corolla was at $4.72 a day. These types of fees really are a crappy way to nickel and dime the traveler. Suggestion - to add some extra salt - add a facilities carpet maintenance fee.

I really like this hotel and love how quiet it was on the rooms.

There was no microwave

The hotel is clean with fairly large and updated rooms. Customer service was lacking. When you could find someone they were polite and helpful but finding someone to help was not easy. At check in there was a laminated sign at the desk saying we're out and will be back soon. Not what you want to see after a long day of travel. There is no housekeeping. To be fair I was only there 2 nights and never specifically requested it so I wasn't surprised by this. Because there was no housekeeping I wanted to get refills for the in room coffee maker. I stopped by the desk 3 times, and every time, the laminated sign was there with no human in sight. Calling didn't help either. No answer. Also, the refrigerator in my room would not cool anything. I would have mentioned this to the front desk but again, couldn't find anyone. Small annoyances in the grand scheme of things. It's a good hotel for the price and I would stay there again.

Was told credit card was declined for the incidental charges, it was not. The clerk then charged it again. I can back in a few moments once I was notified by the credit card company that the card was charged twice, she said it was only charged once. I now have to deal with the credit card company and determine if indeed the card was charged twice and then dispute it.

Awesome

I like it

Beautiful hotel! Friendly staff! Great breakfast! We enjoyed our stay and will definitely stay again in the future!

Great property but snow event it was not shoveled properly

Safe for solo travelers

Hotel was very clean, staff helpful, & breakfast a bonus! Would happily stay here again.

Wonderful and comfortable!!

I like the breakfast have a good sitting area the people are very nice and helpful

Great stay!

The gentleman that works at the front desk is so friendly. My mom stayed here last year for Christmas and he remembered us. Just a genuinely nice person.

your staff was excellent, Bill is always friendly and treats us like family. We have stayed with you for three years straight years.

I like the place

Clean, well appointed rooms. Staff friendly and helpful. Conveniently located. Would definitely return.

We stay here every time we come to Baltimore. Never disappoints.

Very clean and the staff was amazing

Good experience without any issues. Slept well and the breakfast was pretty good also.

Nice and Clean

Staff was not friendly and not helpful. Ice machine was broken on our floor. Room had a wet type of Oder. I would never stay there again or use your hotel in the future.

Checkin was a disaster, stayed for 3 nights and they charged my card twice (both pending charges) and I had to show him on his computer because he tried to say he only charged me once. He had me come around and look and I pointed out the $1200 pending charges. He voided one but ofcourse the bank leaves the hold for 72 hours til it clears which caused financial difficulties for our trip. Breakfast was also not put out all weekend and every time we asked they gave us attitudes. Bland breakfast which is normal for hotels but we also had to wait 20-40 minutes each morning and were met with an attitude from staff.

Loved staying here. Staff was very friendly and we enjoyed the room

All good

All was well.

Great experience all around.

It was a great visit, a great location with easy access to major highways.

Our stay was nice. The front desk person was friendly and helpful. The lobby was clean and welcoming and so was our room. The location of the hotel is close to many restaurants and shopping.

Convenient to Towson U. Easy check in and quiet.

Convenient to Towson.

Great cleanliness and staff was very cordial and helpful!

Convinced

Nice, clean and efficient

Usually try to stay at Hampton Inn because they are clean, well run and the accompanying breakfast is a perk. I have to say the breakfast was mediocre and I tried to use the ice machine on our floor and it was out of surface. Why have ice buckets ready if you don’t have ice available?

Gracious and helpful front desk. Spacious, comfortable room.

Excellent stay

Excellent

Very nice workers

The room was spacious and very comfortable. The front desk was polite and courteous as always.

Friendly staff

Would stay there again in a heartbeat! Clean, quiet and well maintanied. Fantastic complimentary hot breakfast.

Staff. Very pleasant!

When we checked in their system was down and they were unable to make keys, so they told us that as soon as it came back up they would deliver them to our room. Hours later they had still not delivered anything. Upon finally walking down to ask again for keys they seemed surprised by our request, and then made keys. In addition, the hotel didn’t have the correct reservation information, and instead of offering to reach out to Hotels.com to clear up the issue they told us to figure it out ourselves and insisted on having us pay for a night that we had already paid for through hotels.com. They actually beat on our door, and entered before we were able to respond, telling us that we needed to check out. Upon showing them our confirmation from Hotels.com that proved we had the correct information and they didn’t, they still told us that we could either pay again for the night we had paid for already through hotels.com or get out. They could not have been less accommodating or helpful. Even after showing the confirmation and receipt of payment. No way I’ll ever stay here again.

Great front desk service. That's what I'll remember about this trip. Bill was not just friendly, but he seemed to care about our stay and made some great recommendations. They also hooked us up with a much-needed toothpaste sample for free.

The housekeeper didn’t fully checked the room before someone checks in. The garbage tins were bare, no trash bags in it.she maybe overlooked it. There are no drinking cups. The refrigerator is not cooling.

Service and hotel is good, but did notice black spots in trash cans maybe black mold. Smell of room itself wasn’t the best. Breakfast was good.

It was a nice trip we enjoyed swimming, the breakfast was also good i would stay here again.

Excellent facility with very good location. Staff was friendly and helpful.

Everything was excellent and we had a wonderful stay. We enjoyed a wonderful swim and a more than adequate breakfast. There even less choices for coffee! I would definitely stay here again and recommend it.

The property is good

The staff was friendly but the facility is outdated and smells like pets. Our room have dog food behond the bed. The carpets may just need some cleaning. Not horrible but inwouldnt visit again.

Great clean nice hotel with awesome staff. I’d stay here again.

Exceptional service and cleanliness!!!

Great staff

👍

Very clean family friendly facility with excellent helpful staff! Definitely staying here next trip down to visit daughter in college!

The room was very clean and the bed was comfortable.

On the downside, the room had a smell about it. That was almost like dirty feet. The pillows could have been a little better. But, our overall stay was nice.

Very very good overall … no complaints .

pleased with staff and room. Two things carpeting in the hallway on the 3rd floor needs to be replaced and someone was smoking weed in the hallway every time getting on the elevator the smell was overwhelming.

Comfortable hotel in a good location.

Excellent stay

The television did not work - it was stuck on one channel. The girl at the desk was nice and apologetic but said there was nothing she could do. She said we couldn’t move to another room bc they were booked. At checkout the woman the next morning again was apologetic and professional but said she couldn’t do anything bc I booked my room through a third party, Expedia. Some sort of refund/discount should be applied as I booked a room w a TV for my two kids and didn’t get what I paid for

$200 dollars per night should come with adjustable consistent air conditioning.

Nice hotel would stay again

This hotel must have government housing in it because there were zombies walking in and out of the hotel at all hours of the day. I even saw one zombie passed out on the sidewalk a few steps from the hotel at 9am. Sad sights. There is also a Lowe’s parking lot that is very noisy right next to the hotel. I did not feel very safe while I was staying there. The drug epidemic must be bad in that area.

My room was not available when I got there. I couldn’t get in a room until 5p, 2 hours behind. I didn’t make stink about it because it was out of my control and I didn’t want to ruin my daughter’s graduation. When I asked for a late check out I was told that I could not because they were fully booked coming in. So I was upset that I was forced to be accommodating but when I asked for accommodations, none were afforded. I will not be staying there again and it was a poor reflection on Hilton.

The hotel was wonderful. The room was clean and well kept. Area was quiet and clean. Typical breakfast, but had exceptional lemon waffles! Would stay there again!

We stay here when we come up from NC to see doctors at Johns Hopkins. Great staff. Friendly. Convenient to Drs office.

We stayed here after our first late afternoon appt at John’s Hopkins hospital with another appt scheduled in the morning. After a not so good appt , we were checking in and Bill at the front desk was wonderful ! Certainly what we needed to help lift our spirits. The next morning, housekeeper Ashley was the same way!! She was new and just starting in the hotel biz we found out later but one would never have known. A bright welcome to the morning.

Very friendly greeting. Excellent staff.

The Manager Bill is fantastic and treated me like a Princess at check-in!

Great People