Hampton Inn & Suites Macon I-75 North

Location Attitude of desk clerk and there was a roach on the carpet when I woke up

-

Staff were the best crew ! I ran into an issue with Expedias reservation- they were just such a great group of people. They helped me get in touch with Expedias customer service, we finally got everything sorted. They were helpful, patient and friendly.

Exceptional

Employees were very nice and helpful.

Employees were very nice and helpful.

Very good

Exceptional

Exceptional

Superb

Very good

It was great! Friendly and clean.

Staff were very nice

The breakfasts are mostly processed food so we skip them and drink the coffee. Sometimes I'll pick up a banana. The Hampton rooms often seem to have "short" violets so it's hard to get up and down.

The breakfasts are mostly processed food so we skip them and drink the coffee. Sometimes I'll pick up a banana. The Hampton rooms often seem to have "short" violets so it's hard to get up and down.

Exceptional

Very good

Clean Cost was higher than previous stays at the same place

Clean Cost was higher than previous stays at the same place

The hotel itself was just okay , but the check-in experience definitely got things off to a disappointing start. The front desk staff came across as rushed and not particularly welcoming, which was surprising considering the level and reputation of the property. After a long day of travel, a little friendliness would have gone a long way. That said, once we got settled in, the experience improved significantly. The room was extremely clean, comfortable, and well maintained. The beds were comfortable, the atmosphere was quiet, and the overall property was attractive and relaxing. Housekeeping did an excellent job, and other staff members throughout the hotel were much more pleasant and accommodating. The amenities were great, and the location was convenient for everything we wanted to do. Despite the rocky first impression, the quality of the hotel itself helped make up for it. I would likely stay here again, but I do think the front desk staff could improve their customer service and make guests feel a little more welcomed upon arrival. First impressions matter. The lady at check in was less than friendly. Every hotel let me add to my Hilton Honors points at check in. This lady told me I couldn’t use them because booking.com was a third party. Which is untrue.

The hotel itself was just okay , but the check-in experience definitely got things off to a disappointing start. The front desk staff came across as rushed and not particularly welcoming, which was surprising considering the level and reputation of the property. After a long day of travel, a little friendliness would have gone a long way. That said, once we got settled in, the experience improved significantly. The room was extremely clean, comfortable, and well maintained. The beds were comfortable, the atmosphere was quiet, and the overall property was attractive and relaxing. Housekeeping did an excellent job, and other staff members throughout the hotel were much more pleasant and accommodating. The amenities were great, and the location was convenient for everything we wanted to do. Despite the rocky first impression, the quality of the hotel itself helped make up for it. I would likely stay here again, but I do think the front desk staff could improve their customer service and make guests feel a little more welcomed upon arrival. First impressions matter. The lady at check in was less than friendly. Every hotel let me add to my Hilton Honors points at check in. This lady told me I couldn’t use them because booking.com was a third party. Which is untrue.

Bed sheets had stains. There was blood on the base board in the Bathroom. Bleached stained office chair.

Location was great and the late check was great ?

Exceptional

Location was great and the late check was great

A very nice stay

Exceptional

Very clean. Very safe

The staff were very helpful and friendly. The hotel was clean including our room. The breakfast had quality items on the buffet. There was a large stain on the carpet in the hallway on the 2nd floor. The was damage to one of the nightstand on the right side. There was damage to the shower door track clips. There were black spots that looked like mold on the bathroom ceiling over the toilet.

The staff were very helpful and friendly. The hotel was clean including our room. The breakfast had quality items on the buffet. There was a large stain on the carpet in the hallway on the 2nd floor. The was damage to one of the nightstand on the right side. There was damage to the shower door track clips. There were black spots that looked like mold on the bathroom ceiling over the toilet.

Great location for restaurants close to hotel.

Very good

Great stay staff nice and clean hotel and safe.

Very good

No problems N/A

N/A

Superb

We were put in an accessibility room. However, we checked in after 6pm

Superb

Exceptional

I’m

Staff was rude and I checked out early because of it. Checked out 2 hours after checking in Worst stay at a Hampton Inn ever. I want my money back but thats highly unlikely .

Staff was rude and I checked out early because of it. Checked out 2 hours after checking in Worst stay at a Hampton Inn ever. I want my money back but thats highly unlikely .

Everything was 5 star

Every aspect of my stay was excellent, staff, room, parking, and breakfast.

Superb

Exceptional

The front desk employees were very friendly and helpful.

Pool was great. Attentive staff, nice teamwork among them. Great breakfast. Loved the available bottled water

Beautiful hotel. Great staff.

Clean hotel, friendly staff

-

Everything was clean and looked fresh. Everyone was extremely hospitable. I loved everything. Nothing

Parking was great, staff helpful, room clean and roomy

Room was very spacious has a good stay just had a little mold like stuff in the upper right ceiling in bathroom

Quite a few of the TV channels would play then shut off and say not available.

Very clean and spacious room. The hotel is maintained very well and the staff was very friendly.

I did not stay at this property. There was a charge of 85 dollars for me to have a dog in my room.

Clean room. Fantastic breakfast

Room was clean and the staff was very friendly

Location and excellent staff.

Everything

I am picky on cleanliness and this room was decent.Much better than one we had a few weeks ago.

Nice

Nothing

Breakfast staff really stood out....kudos to them on their service, attentiveness, and friendliness!

Location and Staff were excellent and friendly. Room was not the cleanest, not filthy by any means but would have thought for a Hampton it could have been a little better. Ref did not keep food cold. Staff A plus.

Check in easy, the ladies at front desk were great! very welcoming and helpful. Nothing comes to mind

This is our second stay at Hampton in Macon. The room was spacious and clean. Staff was friendly and helpful. The only complaint:the bathtub is very slick! Be careful when stepping in. Our room was pet friendly and convenient to the back door. Breakfast was delicious with a variety to choose. Overall, we were satisfied with our stay.

Nice place to stay off the highway. Clean rooms and friendly staff.

Right off interstate, clean, comfortable and great breakfast with very friendly staff!

The coffee was great. The breakfast was great. The staff in the kitchen/ dining area went above and beyond. They were so attentive and helpful. Check out was fast. Overall, extremely satisfied. We would definitely stay here again.

clean room, very helpful staff

I requested a room on first or second floor. No rooms available on first so i requested a room closest to the stairwell as i travel with a pet that will not ride the elevator. I was put in 216 which was no where near the stairs. I was booked for 4 days and the hotel was empty 2 of those days. Alao the fridge in the room would not get cold. Spoiled my meat & yogurt that i had in the fridge. Left a day early because of the room situation that i had already paid for.

Smooth visit, helpful and friendly staff.

It was comfortable

Comfortable room and friendly staff.

Everything was perfect

Great welcome

The room was clean. The front desk staff was not very welcoming.

I stayed 1 night

Cat friendly! Yay!

Very clean and felt very safe.

Hotel was comfortable and convenient.

Clean comfortable room

Unable to check in for 1.5 hours after check in time due to room not being ready. In turn made us late for our planned event in town. Staff was not prepared to handle the situation.

This was a fairly good stay. The staff were helpful and friendly. The property was clean. The room was in good condition. The beds were comfortable. The breakfast was above average or this level of establishment. There is really nothing to complain about. I would not have a problem staying here again.

Concert was awesome

Clean , quiet room

Rooms were as advertised but dated and a little worn. For the price I expected better.

Very clean and close to I75.

When I tried to check in, I had one kind of rude lady And one very nice lady. Hotel clean. You can hear everything from the hall in your room. The front desk gave someone keys to a room that already had people checked into it. However the breakfast is very good. And the women that work breakfast are the nicest people ever. They really took good care of us. The pool was nice, but the work out room was dingy and did not have dumbbells.

Great

The room was spacious and clean, the beds were comfortable, and the air conditioner was cool. The Hampton staff was friendly and helpful. Overall our stay was very pleasant.

Check in clerk was very rude, and did not recognize my honors membership however, the check in clerk who was working later was abundantly friendly. Room was clean and comfortable. Stay was quiet. Breakfast was excellent!

We enjoyed our stay. The room was comfortable and the breakfast was good. Staff was helpful.

Parking lot well lit & felt safe

Nice spacious clean room

Staff very friendly and helpful!

Well kept, good service, mediocre breakfast but can't complain about free price.

Check in was easy. Rooms were spacious. Breakfast options were very good. We received excellent service from Key who took time to check on the guests.

Good

Great location, everything there

Clean

We stayed 2 nights we had gone out returned late that evening I had to ask for fresh towels. Beds were not made and trash was not emptied out.

It was in walking distance from several eateries

When I voiced my objection, I was told not to trust “third party” information, implying it was my fault that Hotels.com was trusted.

Upon arrival there was a roach at the counter. The front desk lady killed it and stated pest control just left. Assuming bugs would come in due to the heat increasing in the area it wasn’t a total flop. She allowed us to check in early which was great. We opted out from eating anything unpackaged. The pool area needed some attention. The light in the pool was broken off hanging in the pool. The pool was very large and kids enjoyed it. Later in the evening we interacted with 2 other staff members to assist with freezing our ice packs one was very friendly and told us they would be happy to freeze them offered bags and when we brought them down another one huffed and puffed “oh your the ice pack people” not friendly and when leaving she was still there annoyed we were retrieving our packs.

Liked the cleanliness. As always. Need more and better training for host staff. Just ok. Not worth what I paid.

Upon leaving there was a large fight with several people. Started with a bl male, black female and another bl female. Soon it grew to a wh female recording with her phone. More bl females joined, another bl male joined in. This was in the back parking lot. I had to lock myself into my car and wait for them to stop for my husband to join me. I beleive some of the people were employees. I also contacted the police.

Great southern hospitality, especially Akila in the morning breakfast.

Dining options near the property were limited and you need your car to get to them. We like the option to walk after a long drive. We did agree for just an overnight stop it was convenient to the I -75 and was happy with the over all stay.

Parking on the Friday was challenging. The only spots when I got back to the hotel after my event were in the back which isn’t so bad but the lighting was not good. For safety reasons I parked at the hotel next door

Nice locations

The hotel was comfortable and convenient to the interstate. Staff were friendly and attentive.

The hotel property was nice. We had stayed in a Homewood Suites that had been remodeled the night before so it really set the bar high for the Macon hotel. When we first checked in the lady who helped us was not very welcoming, maybe she was having a bad day. The next morning we had breakfast and the lady taking care of the breakfast area actually picked up our plates. She was great. Definitely would stay here again.

Very nice!

1. Two cockroaches, one on the wall and one on the bathroom floor. We were told by the front desk that this has been a challenge on the third floor since Hurricane Helene. 2. The bathroom vanity faucet is too short to wash hands over the sink, therefore water goes all over the vanity.

We found the room very clean and comfortable. Our only complaint was the person at the desk. She was not friendly at all and every time we had to come to the desk she was initially no where to be found. She was hiding in the back room and in no hurry to come out.

Clean and quiet. Good stop back and forth from Florida

I enjoyed the free breakfast and the staff was very pleasant.

Very comfortable bed, all amenities, great breakfast selections, friendly staff.

Greeted by delightful receptionists. Warm, friendly, great sense of humor.

Quiet place to stay

Staff was really nice. Hotel was conveniently located as well.

Also the breakfast selection was good but the hot bar wasn’t edible. The eggs did not taste real and the French toast sticks were hard. All in all, we would stay there again.

Excellent customer service

Nice staff. Clean rooms The walls are paper thin and it’s very loud Bathroom sink is very odd and made a mess every time you turn the faucet on The sheets are very rough

We had to wait one and a quarter hours for our room to be ready for check in. The room had a stain on the carpet and the chair. This was not usual for a Hampton hotel.

The check in process was very quick and the GSR was very pleasant

It was very clean and quiet

After the bad experience we had in staying in a Hampton in downtown Memphis this hotel restored our faith in Hilton. Everything was good

Good breakfast. Friendly staff

Staying on the weekdays is nicer. Staying on a weekend very loud. Our TV didn't work they didn't offer to do anything the king size bed very uncomfortable.

Very nice

Macon is not considered a safe place anymore. We felt we were in a good area and a safe, clean environment

The room was nice, recently renovated. The TV package that they subscribe to did not have a lot of options. Guess if you travel now, need to bring a Roku or Fire stick

Staff went over and above to make two octogenarians comfortable!

king bed is very comfortable

Breakfast ok not a lot to choose from.

The hotel was clean and quiet. Just what you would expect at a Hampton Inn.

Great overnight stay

The high ratings by other travelers were validated during our stay. Excellent facility, very clean, and great customer service. Highly recommended.

The person that was there when we checked in was very nice then another women was there after checking in and she was not very nice when we asked her a questions she is definitely in the wrong type of work

Property was very clean and the breakfast was wonderful. The staff at breakfast was really friendly and helpful and kind to my kids.

Great

Everything worked out great from start to finish.

This is the second time we stayed at the Macon Hampton Inn. The hotel is clean and safe. Located near fast food restaurants and a Kroger grocery store directly off of the main highway. The staff is friendly. This is also a pet friendly hotel which we appreciate.

Staff was very friendly. The food was good. The place was clean.

The hotel is quiet and very clean. The check in was easy and the front desk clerk was friendly and knowledgeable.

The property had just cleaned the carpets in the rooms when I stayed here. They mentioned the carpets were damp, but that was an understatement. They were very wet. It was uncomfortable walking around and the socks I had on that were once white turned a gross shade of yellow. They should not rent out rooms that have just been serviced in this manner. It makes for a very unpleasant stay for the customer.

Clean and friendly place.

Very disappointed in the Hampton Inn. I paid for two rooms via Expedia. Upon arrival to the hotel, they charged me another $160 that had to be reimbursed. The staff was discourteous and unattractive. We had a non smoking room that was dirty and smelled like very heavy cigarette smoke. I do not recommend this stay.

Staff was slightly rude

Very clean and updated and quiet.

Very enjoyable stay and the staff provided excellent service. The hotel is very clean and everything you would expect from a Hilton property.

Great place to stay. Very clean and friendly staff.

Great Place.

Convienent to the Macon Coliseum

Very good stay. Only one thing was wrong. The toilet was clogged, but easily fixed once they delivered a plunger. Maybe thought they should unclog, but it was alright that I had to do it. They offered to change my room, but we declined due to us being tired from driving all day and didn’t feel like moving.

Ok

Very clean, friendly staff, complimentary breakfast was really good

It was fine for one night

Very clean!

Enjoy seeing lots of pets

Unfriendly staff. All ice machines broken. Needs a total renovation. Well past best before date

Very clean and neat. And great breakfast!!

Pleased with facility.

The entire hotel was neat and clean. The room was exceptionally clean, and the beds were comfortable.

I got to Hampton at 2:40 p.m. Room not ready "until 3." Came back at 3:50 p.m. "Room not ready. System down. Can't give you a room. Can't cancel because reservation is with Hotel.com." Acted like they didn't care that I had a 5:30 meeting at another location. No one on phone for Hotel.com. Lots of wasted time. Finally got into room about 4:45 p.m. Room was very nice & comfortable.

very one was nice. but when i went to go swinging in the pool the weater in the pool was nasty once it had some thing black in it and it had treast in the so i got out. I let the front desk person know. I'm a person who enjoy sweming and the reson i pick this holet because thay had a inside pool i was very de to me.

Very pleased with stay. Very satisfied with no complaints

Hampton inn was great as always

Everyone is super friendly. Hotel was very clean. Will definitely stay here again!

Gracias

This hotel was clean and well maintained.

The staff was incredible, friendly and knowledgeable. The room was good size for family of 4 and breakfast was good. Staff at check in and breakfast were kind and attentive. Thank you so much!!

Friendly and helpful staff. Clean rooms.

The property was clean and well maintained. We were just there overnight.

Everyone was very kind the room was spacious and clean. The pool was wonderful and my little great granddaughter loved it. The breakfast was a terrific way to get us on the road, and the little snack sack that they have each of us when we left was an added bonus.

Wie were only there for one night and really didn't look around much. Everything was clean and staff was friendly.

Looked clean, but odd odor. Bedding didn't smell clean. Found key holder on the floor from previous person. Would not stay here again, especially for the price.

It was a very nice place. The staff were very friendly and accommodating

Wonderful place.

Easy check in and out. Wonderful breakfast choices. Great elevators, quick and sparkly clean. Room was excellent!

Great Stay. Well done.

Very clean excellent service

The lady who checked us in was very helpful with an online reservation issue we were experiencing. (Not related to the Hampton Inn.)