InTown Suites Extended Stay Atlanta GA - Marietta Town Center

Room was ok. Had some bugs. Of course some of the people staying their was not the best. Staff was ok but more for them and not the customer

I never checked in and yall still took money out my account .

Smelly room, old, dated furniture and appliances although I paid for a "Premium" remodeled unit. Roaches on the fridge and counters. Not as the picture shows, at all!

The hotel has nothing like the images! Very old appliances, and furniture, plus a bad smell

It was nice

Very nice

It was very infested with roaches and no toilet paper dirty towels etc

The office hours were weird to me. 11-7 and closed on Sunday. I am accustomed to having earlier hours as well.

Thanks Brent and staff

My bed was horrible and I asked that it be replaced and it never was! I’d never go here again.

Lovely location, comfortable feel of the environment 👌 Staff is very personable and helpful 👍

Roaches

It was convenient

The pictures are a lie! There are only a handful of rooms that look like the pictures. Bugs! Bugs! and more Bugs! Rude staff! They only "change" your sheets once a week, I am not even sure if they changed them. You are responsible for washing your towels and washcloths. There is nothing in the kitchen, you need to bring everything! 10 hours away from home and I had nothing! I could go on and on...don't waste your time or money!

I was there for three weeks for work, I was very comfortable. I almost didn’t want to leave! Thanks to the staff for making it enjoyable!

Elivators are aittle slow. But people frieny and it was nice an clean.

Wifi sucks... Not tide. Found cigarette bud in elevator, throw-up in the hallway. And when being checked in the host tried to charge me more for my room cause they no longer had what I booked for. I refused to be charged more so the host made the changes after our dispute.

I was staying with a friend and it was very pleasant

The guests kept to themselves and it is a safe spot. Hotel was mostly clean except on weekends when there isn't any manager. The housekeeping people are rude and pushy and almost agressive. The lady accused us of having a dog input room and wedged a stuck in the door to keep it propped open and went to rapidly speaking another language in her phone. What she heard was my son's robot pet and she wouldn't take that answer. We had to have a special room inspection and we could never get any pillows for the second bed.

A nightmate

Strange place. No one to take care of problems overnight Old, blood-stained mattress (I know because I had to launder my own sheets).

Hotel is very old, dirty and outdated. I believe quiet a few people live there. The entire floor smelled of weed.

We were there only at night, spending days with family in the area. Our surprise was a room with a new floor and a few days after getting there, our room got a new AC/Heat unit. We were very comfortable.

I liked that there was a laundry on site. The internet connection was horrible. I spent hours in the phone with the internet technicians on the phone.

The room was clean.

There were no room amenities such as a coffee pot, plastic cups, hangers, etc. Furnishings were very dated.

Caution, this is an extended stay hotel and the office closes at 7 pm. I had a reservation but got into town very late. The resident manager with whom i apoke to on the "emergency " phone refused to allow me in. I had to find another hotel, after midnight.

Got to Hotel. There was no front office. It closed at 7PM. The reservation said it closed at 9PM. Called the number on my printed reservation and could get no one. Found a number on the outside of the building, called it. The person said that AARP had overbooked the hotel. Guess what - we had no room! What made it worse was that the area was booked solid at every hotel we called. We found a Budget Inn that had a room. Not a great place to stay, but the room was cheap. Extremely disappointed in AARP, That made our arrival a nightmare.

Disgusting and uncomfortable. Room lock had been relocated 3 times on door from being kicked in. Sheets felt like disposable hospital linens. Table tops were scratched with finishing peeling off. Only one roll of toilet paper, two towels, on bar of soap and one small trash can that I was informed would not be taken out for 3 nights.

The office closed at 7 PM. I was not aware of that. The phone that was out front to call someone after hours did not work. The room was very small with what looked like a single size bed. Not well decorated at all. Just not what I expected. I arrived late and left early. Way over priced. I didn't see a lobby or office area.

Terrible neighbors; screaming, fighting, loud music every night. Poor to no groundskeeping.

This was the second time I stayed at this hotel under the name In Town Suites. Back in June, I got told that I was going to be switched to another room on a day I wanted to get some extended sleep. The room I was initially put in had a toilet that did not flush. My second stay in September had an experience of a cockroach found in my room (that was the third strike). I had an initial room that did not have a working light, so I got moved to another room which, in itself, I was willing to overlook. I also encountered a maintenance man standing in the middle of the hotel hallway and did not have the foresight to get out of my way. When it was Crestwood Suites, I had better experiences.

Needs remodeling. Dirty carpets. Outdated. Stay elsewhere. Security doors don't work. Anyone can walkin.

Arrived very late. Room was in process of being refurbished. Only night custodian present to provide keys (9 PM). Some internal door knobs missing, TV remote didn't work, light fixture glass coverings missing, bathroom sink drain plug broke, missingTV in bedroom only wires and mounting bracket present, bed box spring filthy, no coffee maker. Cancelled remaining reservation days. Stay away!!!

I fled Hurricane Irma and was lucky enough to find a room at this extended stay hotel. I arrived exhausted at about 8:30pm & followed the instructions to call the Property Manager, who arrived in about 2 minutes! Mr. LeBow (sp) was as kind and comforting as an old friend, getting me set up with a smoking room on the 4th floor (I know, I know, but when you're a hurricane refugee you are just going to need a ciggie!) where I found cold A/C, a nice clean hot shower, fridge, microwave, and ample cable TV. I was able to relax for the first time in days. I read other reviews of this property, and I utterly disagree!! As an extended stay, they do not offer daily housekeeping or utensils or amenities. That's not a fault, that's the way the hotel functions. But my room was spotless, not a single insect of any kind, no stains anywhere, cleaner than my house! The staff was attentive, honest, and ready to answer questions about the area. I have nothing but good things to say about my experience at this InHotel property.

I drive 6 hours to get there only to be locked out for the night. Unacceptable.

The stay is ok, a little expensive for 7 days , but overall ok, Staff is friendly, security guy told my daughter that no pets were allowed so the staff didn't inform him that my husband had a service animal but I think it got resolved.

On the page for this location is a statement about front desk hours, small print on bottom of page. That should be big and bold and printed on the confirmation letter. When I got there at 9:30 the office was locked and no one there. After calling their phone number on the door, leaving a message with my phone number and waiting 30 minutes for a response, I left and found a room at the Days Inn.

We were in town for 4 nights and booked our trip at the last minute. Most other hotels were booked or pretty expensive so we booked this hotel to try and save a little money. This hotel was the perfect example of "you get what you pay for." The office closes at 7pm (not 9pm as listed on Travelocity's website), so be sure to make check-in arrangements in advance. When we got to our (non-smoking) room it smelled like mold or mildew with a smoke undertone - this was very evident when we opened our bags after checking out. There was a "full" kitchen that was completely empty - yes there was a stove top, refrigerator, sink and microwave, but no plates, cups, silverware, pots/pans, etc. and even with cooking utensils, I would not have attempted to use these incredibly outdated appliances. The room was filthy to the extent I was afraid to sit down or take my shoes off. The 2 sitting chairs were black on the arm rests, stained and colored on by children, and one had a hole in which you could see the wood and padding underneath. We stayed in this hotel for one night and promptly checked-out the following morning.

Ground floor room with a window that won't lock, asked three times to have it fixed and nothing was done.

This was the worst hotel ever!!! Our window on our room was broken. There were cockroaches everywhere, mold issues, they staged the furniture to cover up the fact that the window was completely missing the glass. Worst place ever to stay!

Of many, this was the WORST experience my husband & I have ever had. Upon arrival, we asked about paying extra for a later checkout since an event we were attending didn't start until around 6PM the next evening. The clerk, Brent, agreed to move our checkout from 11 to noon. Before we left the office around 6PM, he offered to extend checkout to 1PM, leaving a note for morning staff, which we accepted w/ much gratitude. We then went to check our room before heading out. To our surprise, there was a maintenance person shampooing the carpet & caulking cracks in the walls. That should've been our sign to go elsewhere, but I'd spent the money & didn't need to pay more. Fast forward to our overnight stay. There was a stove, microwave & fridge. No problem. Pillows on the bed were different sizes. One was tiny & hard as a rock. My neck is incredibly sore. No coffee pot through the entire motel. We reserved a smoking room, but there was no ashtray available or even plastic cups. There was one outlet throughout the entire room. It was nowhere near the bed. Surprisingly, there was a decent sized flat screen TV. My husband later found a roach crawling up the fridge. I wish I'd taken some photos to illustrate. The next morning, I found the knob to turn on water in the shower was very difficult to turn. When I finally turned it to a setting that should've produced hot water, it was lukewarm at best, even minutes later. My husband & I spent our turns in the shower gasping because it was so

We were told that they didn't swap out towels for clean ones and that we should wash our own towels. Ran out of toilet paper. No extra roll. Only had one day of housekeeping in the middle of our 10 day stay. It was an extended stay motel, but had no cookware or utensils. The wi-fi was weak. The hall carpet was dirty and messy, but wasn't vacuumed for a week. The entrance door by our room didn't close properly or latch, providing no security for the whole 10 days.

I walked into my room with unmet expectations. There were no cups to drink from. A 2-burner stove and microwave but nothing to cook in (pots) and no utensils or plates. Also, no housekeeping services? After 5 days, my trash can was emptied by me....

I HAD A DOUBLE BED THEY GAVE ME ONE , THEY SAID NO CLEAN TOWELS UNTIL THREE DAYS , NOISY, LIGHTS DIDNT WORK, UNPROFESSIONAL

It was a jock after paying a week in advance get there and don't have a room and still haven't got my money back.

Okay, so I had to get a last minute hotel room, or else I would not have stayed here. The whole place smelled like cigarette smoke. I woke up the next morning with a sore throat and I believe it had something to due with the room we were in. There were spider webs on the ceiling and the ceiling in the hallway had holes in it. I'm not sure if they had a water leak that ruined the ceiling, but they sure were not in a hurry to fix it. The outside of the building was nice, which was misleading. Once you get inside, it is a sketchy environment.

The rooms was clean and comfortable. All of the amenities worked just fine. Their maids did a good job of cleaning the room. And good parking.

Good and friendly employees

There is no house keeping, has an unpleasant odor, there were no amenities provided. Worst hotel stay experience ever.

I came at about 8pm. The front lobby was locked. It took me about 30 mins to find someone to get my room key:(

Although it looked clean upon checking in, we found numerous roaches. Ended up bringing in roach spray and treating it ourselves. Bed only had a sheet and a half coverett so it was cool at night with just your legs covered. Office hours are very weird. 9 to 7 and closed on Sunday. This mad late check-in and early check-out ackward. You have to call a courtesy officer to come and take care of everything. Felt sorry for him because he would have to come down from his room every time someone needed something. He was the niceat guy and the best part of our stay. This place definately caters to the "residence" and not the traveler. Being a non smoking facility, we woke to cigarette smoke each morning and the smell of marijuana covered with inscense in the hall was nauseating. If it hadnt been an emergency situation and financial emergency we would definately would have stayed elsewhere. Our light by the bed had to have the bulb unscrewed to turn the light off and on and we had a window broken and wouldnt close or lock. Being the third floor made it feel safe enough.

I feel I was over charge if they do weekly rooms for $249.00

This place was terrible! My husband and I booked a cheap hotel for a night while traveling for budinsss, and it was not worth it. There was a tenant that was yelling and screaming and carrying on not letting anyone rest. The so called security officer came about an hour of the disturbance, and he did nothing because the noise continued until about 1:00a

At this moment the bathroom ceiling is leaking water from the room above. Their office is closed for the day so I guess we just can't use the bathroom. The room is infested with roaches and the exterminator is like a ghost (nobody can see him but he's been here) even if you stay for a month you only get one set of towels and a roll of tissue once a week. Not worth the weekly rate.

I loved the room very spacious and clean. Appliances could be updated but overall very nice hotel. Staff were very polite.

I have Stayed here for a few weeks. Staff is accomodating and friendly, rooms equipped with everything you need. Price is very reasonable and hotel is in a great location.

My only problem was the roaches! There must be a terrible infestation. I had to buy roach baits and roach spray! I was spraying literally all day. Killing up to 10 to 15 roaches a day! That's ridiculous!

Saw roaches and some foreign object on the curtains...disgusting

it's ok, room and bed small. The tv was nice and it felt like a safe place. I never saw any bugs and my room was very quiet. The location is close to any thing you might need. The only draw back they don't being fresh towels even if you stay a week you are on your own and no house keeping all week. You even have to take your own garbage out or they leave you nasty little messages.

THE MOLD AND MILDEW IS MESSY NOT TO FORGET THE SMELL AWFUL

When you're out of options, it'a great. It was clean enough, but not comfortable. The beds were terrible and the linens were what I'd imagine they give prisoners.

I booked a room through Expedia. I received confirmation from Expedia and noticed that check in ended at 9 pm. I tried calling the hotel immediately to inform them that arrival would be after 9 and to confirm someone would be there to check us in. I began calling around 11:30 am. I called this hotel over 40 times and NOBODY EVER ANSWERED. I left multiple messages didn't receive a call back. I finally got a live person on the phone (from the national reservation department) and they informed me that everyone from my specific hotel location had gone home early that day and my room was given away. THEY GAVE A ROOM AWAY THAT HAD ALREADY BEEN PAID FOR. They informed me that if guests don't check in by 4 pm, an hour after check in begins, the room is made available to the public again. Nowhere on Expedia was that information disclosed. They also told me I should have called earlier to let them know I wouldn't be there by 4 pm. Which, as I mentioned earlier, would have done me no good considering no one answered the phone. The staff I did finally speak with was extremely rude and ended up hanging up on me. I will admit, I was rude to them but they gave my room away!! Terrible, terrible service. Unfortunately, this will affect my use of Expedia in the future. I have never had any issues with them but I am not sure I will use Expedia in the future.

I didn't even stay there because no one was there to check me in

The bed was terrible very uncomfortable. The service was terrible. The halls smelled terrible.

Very Distasteful Customer Service. Hotel room had Roaches and gum on the floor.No one ever cleans the rooms. No clean linen whether you stay 2 or 9 days. Just a horrible experience

Weeklong stay, did the job. Laundry facilities are clean and work

No room service & roaches

Not comfortable at all! Roaches were crawling on doors and it didn't feel safe!

The room was ok considering the money paid but I did see a couple small insects on the bathroom floor. The desk clerk wrote a note when I informed them but they did not apologize or seem surprised. Orkin was there for something else when I was checking in.

Hallways smelled really bad need more ventilation throughout

Noisy, roach infested, smelly, dirty, no amenities, fridge did not work, shower did not work,

I frills , no towel service , no iron. Front desk not open after 9pm and closed all day Sunday

Worst ever experience. One star is even too generous for this hotel. Smells terrible, dirty, no working shower, ripped blanket, stains everywhere. Waisted $80. Don't stay this hotel.

If you are looking for 4 star then this place isn't for you! If you are just looking for somewhere to lay your head and spend your time elsewhere through the day then this place is fine. Although it has a microwave, fridge-freezer and 2 hobs there are no pots,plates,cutlery or any other necessities provided. Walmart is fairly close by but it can end up expensive to buy the lot!. The staff are friendly and helpful. There are a lot of families who are "between houses" that live in the suites so there can be times where there are kids hanging around corridors and stair wells. I found everyone to be polite and friendly. I asked for blankets as only one sheet and bedcover provided for each bed and being winter it was cold at night. They could only find one rather "moth eaten" offering. Thank you Wallmart (again)! I think that they have forgotten that they also accept shorth term visitors who don't come with their own pots and pans!!they could perhaps keep a box with 2 pots, 2 plates/bowls, 2 cups/glasses, cutlery. Tin opener etc (even with a deposit for its safe return after stay) for short term visitors( those on vacation). I will probably use the suites again as it is close to where I want to be visiting. Hopefully the new owners will improve things further over the next few months.

Guy at the desk was so sweet but the hotel was run down and dirty. No toilet papaer, lighting didn't work and bloodstains all over the room. I wouldnt go here again. EVER!

I only stayed for the night. I had to keep going to the front desk because my room keys wouldn't work. After we finally got them working I viewed the room before being my stuff in. The ceiling was peeling, but the room was clean. They do have a serious gnat problem! You will have to bring your own pots and utensils if you plan on cooking. I also had to pull the door up so it would close properly, hectic! The staff was extremely nice. I would recommend this hotel, but only for a couple nights. Do not stay in 336! The room smelt weird also, nothing a little spray couldn't handle.

people walked in on the room saying no one should be there 6 times

I live in Atlanta and this hotel is a clean hotel compared to the ones I have chosen in the Atlanta area but I did love the atmosphere and a nice wash area

Aweful chemical odor.

Room was reasonably clean and although the website states kitchen has equipment we only found 1 mug.(staff said "we do not supply any" We had to take a trip to Walmart for a pot,frying pan,cups and cutlery. We had clean sheets only once during our stay and had to take out our own trash. I didn't really mind there was a laundry within the hotel so I just washed them while I did my other washing. Staff were friendly and polite. There were a few "visitors" (counted 22) in our room during our stay but once we had a can of bug spray they were easily dispatched. Would come back as it was close to where we wanted to be and the positives outweighed the negatives overall.

I walked in and it was filled with roaches, highly unexeptable

I would never refer this place to anyone, I checked in on Monday and checked out on Tuesday!

When I arrived they had several people listed in their computer for my room. They took care of that. When I got into the room it was fine the first night, though they had to get towels, tissues, and toilet paper and empty the garbage cans. About 2 in the morning I woke up with bugs in the room. Not an infestation, but noticeable. I lived in Georgia and know that bugs are a fact of life, however when I told the staff about it in the morning, when I came back there were more. They had no other rooms to put me in. The Exercise Equipment was not only out of date, but most of it was not working. They never cleaned my room in the few days I stayed there and I constantly had to ask for fresh towels and for toilet paper. I also had to ask several times to get someone about the bugs. I eventually went to Walmart and purchased bug spray and the last night there were no problems finally. Also note that two nights they had police there to escort different residents out with handcuffs, though I never felt un-safe, it still was disturbing. I would recommend not using this facility.

The bed was like sleeping on the floor, the most uncomfortable, our backs hurt in the morning. There was no shampoo or hair dryer provided. They did not even have an ice maker. I don't think I have ever stay at a worst hotel!

The towels were scratchy and the rooms was cold. The kitchenette looked very dated. I was not impressed at all

We were here for a graduation, so the location was good. The first room was the size of a cracker box and NOT what I had booked. They moved me to a better room the next morning after I complained the dog next door kept me awake. Hotel is dated and NOT owned by Crestwood Suites. It was bought oput by another company that has cut back on perks, like dish soap, and pots.

I was booked at wrong hotel, but the hotel itself was nice.

One night. Bed was hard. No comfort. One pillow. TV remote worked sometimes. I've had a better sleep on cheaper motels.

everything was pleasant,weather was cold and wet

Hotel is more of an apartment. Most of the guest seemed to be living there for extended periods. The remote control did not work but luckily I spent most of my time at the nearby buffalo wild wings. The shower did not have a handle to turn on water which I did not discover until the morning and was too late to complain and get fixed. The staff was very nice and courteous which did help.

I hate that I paid full price for a room that had partial things to accommodate me

I stayed at Crestwood Suites in Marietta,GA recently for a baseball tournament my son was in at nearby East Cobb. The price was good but I had trouble from the minute I got there. Not worth the price at any cost. Not only was the staff unavailable (literally, no one would be at the front desk for HOURS and they actually took their phone off the hook for DAYS), I called their corporate office asking for help where I spoke to several people but even they acted like they did not care and referred me back to the hotel. I was there for over a week and hotel was full of bugs (just the ones I killed). I also had to check-out early and they have a NO REFUND policy for early check-out that is not well-disclosed. I am small business owner that prides itself on customer service and was astounded to encounter a company that provides poor customer service actually from the top of the organization all the way down. I would like to see them on an episode of Undercover Boss. I am very surprized they are still in business.

When I arrived I turned on the AC which worked well. Next I checked the mini fridge. There was a frozen, almost empty bottle of wine left behind. This made me wonder if the room was cleaned. I opened the cabinet and the door wasn't even attached! The room was tiny but sufficient for one person. The bathroom was clean but there was just a little bit of toilet paper on the roll. The following day I asked the cleaning staff for another roll and they stated that they don't have any. I contemplated buying my own. I did tell the front desk about the wine left behind. They took the bottle and that was that. The cabinet door was never screwed on during my week long stay. The front desk did provide me with a roll of TP after marking down my room number. They were changing out tv's and putting in flat screens. When I was getting my TP the front desk complained that they had been trying to call my room to tell me about the tv's but it's always busy. I thought that was strange. I checked the room phone; it wasn't even working. I let them know about this, but no one ever fixed the phone. I never had a good night sleep with kids screaming in the halls late into the night/morning. I would never stay here with my children. It was a little scary. All sorts of people would hang out in the parking lot which worried me that someone may damage my car. I will not stay here again.

Didn't realize that there was no turn down service unless requested. Also the walls were thin so we could hear one other people

The room was ok, some what clean. We killed 4-5 bugs in the bathroom while there. There were no pots or pans if we wanted to use the stove top. A little uneasy, coming in. & out. People hanging out in parking lot & by the door. The couch was somewhat broke. You had to pull the recliner out on one side first then crawl in cause it would not come out by itself.

I was given a "non smoking" room on the first floor. It was "clean" but smelled horrible... no rwally I mean smelled like someone that didn't shower for a month died and wasn't found for a week..... this ia not a joke. . do not stay at this hotel if you don't have to.

Saw few roaches!!!! Place smelled like smoke. I didn't even touch the couch in the room. Terrible!!!!

couldnt sleep at night , too much sounds . I left my shoe there i called next day they said it s not there. housekeeper took it . Overall bad experience. Iam not spending my money there next time

Bugs every where. Cabinet doors were falling off. Smell was horrible. Was not safe.

No towels in room. But it's like a home away from home. It has the quality of its price.

we were very satisfied with our stay I'm 8 months pregnant I needed something on the first floor that was non smoking they had no non smoking rooms left In the category that I had paid for but they were nice enough to upgrade us to a suite on the first floor free of any extra charges. They were very helpful. for that I give them 5 stars.

Dirty and two roaches came out closet. The tub had a ring around it and baby roaches scattered in the middle of the night. Never again.

THIS HOTEL IS THE WORST HALLWAYS SMELL BUILDING IS VERY OLD ROOM HAS A ODOR AND THEY ALSO HAVE ROACHES IN THERE ROOMS MANAGEMENT AND STAFF WAS HORRIBLE AND DID NOT ACCOMMODATE ME FOR THE INCIDENT WITH THE ROACHES OVERALL WORST EXPERIENCE AND WILL NEVER RETURN!!!