Hotel MDR Marina del Rey - a DoubleTree by Hilton

Very nice location. Excellent staff and amenities

Location Dining menu to limited if you stay am more than 2 nights.

Ok Dining menu could improve in options

It was a nice hotel with a good pool and nice restaurant. The room was comfortable; however it had a somewhat foul odor. They do not routinely clean your room unless you ask (which I didn’t realize). Also the pool was very cold although it was supposed to be heated.

The location the beds the staff Some of the hotel rooms need work and the elevators should be renewed. I had to move rooms because the elevators should made noise that penetrated all the way to my room.

The manager was patient and showed empathy. She was calm and understanding. The fact that I paid for two rooms. Bad communication. Did not get any warning or alert to pay, or that there would be a deposit upon arrival. The deposit is extremely high, $100 a night, 2 rooms, $800. I understand I was to get it back, but it was not mentioned in the messages or the receipt. Because I could have addressed it beforehand.

Was great

I like the location. There is a grocery store right next door so that was very convenient. The hotel was quiet. I would stay here again. Only issue was the $100 a night security deposit. I wish more hotels would be transparent about the amount beforehand. It should be posted on the website. I would rather have that $300 to spend while on vacation.

for a better experience. My Hat's Off To Those That Helped Me!

Exceptional

Nice and affordable property

They beds and the staff was bomb

We had a wonder experience

Exceptional

-Two lifts that worked -Generally quiet (seemingly not a partying hotel) -Clean room / comfy bed / modern functioning bathroom - Reception happy to provide / arrange extra tea, coffee, sugar milk etc. for the room without charge -Generally helpful staff -Breakfast / meals / drinks within the hotel a little over priced -Sometimes long queues at the main desk during check in / check out times, with sometimes only one staff member at the desk (not the staffs' fault)

Exceptional

Everything was perfect

Nice stay. Great location.

Stayed here for my 30th birthday, a solo trip to visit Santa Monica. The staff was so helpful in accommodating my requests, from chilling a gifted bottle of champagne and bringing it to my room within an hour of checking in. They were very helpful in giving me recommendations for outdoor areas, like pointing me to the running trail so I could do my morning jog to great dinner spots along the marina. The hotel is very conveniently located next to a mall, a Pavilion's, and other nearby shops. The welcome cookies were great. Overall, the place is quiet despite being a very family-oriented setting, so I'm sure to return next time I'm in Santa Monica.

Loved Nm

Location, staff, everything More services

Yes breakfast bar is good and worth it

All of it - location, room, pool, amenities. Staff were lovely, helpful, and friendly.

great value great location

All of it - location, room, pool, amenities. Staff were lovely, helpful, and friendly.

A great location in West Los Angeles with a helpful staff, clean rooms with comfortable beds, and a nice outdoor pool. Some things could be updated but it’s a good property. A very good base camp for an L.A. visit.

So many restaurants within walking distance

This was perfect for us to be able to see the beach and travel to all the places we wanted to see. Plus it’s really clean. Easy to navigate. And easy access to everything.

After housecleaning new towels were placed on the toilet tank.

CLEAN ROOM , FRIENDLY STAFF, GREAT LOCATION

Thanks

It’s a nice place nice location for the area but customer service was not so great. We’re so used to being spoiled at other hotels that this one was a horrible experience for us. Other than that bed was comfortable 😁

Nice stay. Great location and easy to access. Room near the road could be noisy.

We just got really sad to find out after we left the property that there was free breakfast included. We found this out only because Expedia asked us about the breakfast. No one has ever mentioned that to us. Effectively, something that was included was not provided to us.

Passable

NA

Location is great, staff is very pleasant and efficient.

Location is great, staff is very pleasant and efficient.

Nice rooms, good breakfast buffet Lobby bathrooms not kept clean

Nice rooms, good breakfast buffet Lobby bathrooms not kept clean

Staff very nice and helpful. Great selection in the bar/restaurant area.

No exceded my expectations

Shower was dirty with mold in the corners.

We didn’t have breakfast there, but we love the location of the hotel. We love the cookies that were given to us when we arrived and water bottles. The fitness room was great and the pool was also awesome. The bed was very comfortable and overall, my wife and I had a great time there. A hot tub would’ve been nice

Very clean

Good

I asked for just a half hour checkout extension and they said no to that request and when I asked for just 15 minutes they still would not accommodate me. So I had to rush my last minutes to get ready to check out. 15 to 30 minutes really? No where else I have ever stayed has done that.

Everything was good

I can heard neighbors opening and closing doors.

Good location Bikes for use Nice gym Friendly staff

We didn’t have time to eat or drink there

Amazing room, clean and quiet. Food and bar war on point !!

Nice hotel.

The staff were all very helpful! And I love the warn chocolate chip cookies!

It checks all the boxes. It’s clean, nice area, and comfortable bed. This was my second stay. The staff could be a bit more pleasant. Nonetheless, the cookies upon arrival are good as well. I’m going to stay again soon!

little to expensive

Check in was efficient and the staff were all friendly and helpful. The best part was the check out time of 12pm.

Friendly, professional service at desk:check in and room clean. Thank you!

H

Great location. Alot of restaurants just across the street. Parking was validated

The staff is super helpful and great customer service

Lots of fun and safe and beautiful and warm cookies

Good

Always a great stay! We have booked here 3 times to visit my son. Every time it was been a delight!

Front desk stuffs were very friendly and informative. The suites we stayed in was very clean and spacious. It has a huge bathroom and a kitchen. Our family of 4 had a very comfortable stay here. I recommend families with kids to stay here.

Good place to stay

Very good hotel, room food amenities

The staff was so kind anad friendly and our room was very nice. The pool was fun and the restaurant had great options.

They gave me a room by the elevator and the noise was ridiculous. I call and ask to move rooms but they said they were full but would give me breakfast. I called again and was offered 50% off. When I finally said I was leaving they did not seem to care, said I would be refunded, but since it was through Expedia they could not give me any kind of receipt, I have yet to see the refund

All the reviews were spot on! Adorable, convenient location. Would stay here for sure next time in town.

It was a great stay at MDR! Rooms were clean, staff were friendly and the hotel itself gives off resort vibes which I loved! Wish the pool was a little warmer that was a bit disappointing.

Great property

Last minute booking for a spontaneous trip to LA. Courteous, helpful staff. Overall, slightly dated but convenient and comfortable. It’d be nice if parking were included!

Property was clean and beautiful, staff was extremely friendly and helpful. Would definitely stay again.

Clean and comfy room! Beautiful property!

The sliding glass door was broke and house keeping never came

Location was great. There’s a Ruth’s Chris steakhouse and Ulta right across the street. Check in was smooth and easy despite of spring break crowds. Nice pool with cabanas, great bar and food was excellent at Barbianca. Ordered a burger and fries poolside and it has to be one of the best burgers I’ve had in a long time. Staff were friendly and helpful, especially cleaning staff. Breakfast buffet was also pleasantly good and a decent price. Overall a great 3-night stay with my daughter and would definitely stay at MDR again!

Front desk staff was great and very attentive. We were able to get an early check in, however the room smelled horrible. They moved us to another room later that evening. There seems to be an issue with an over powering mildew smell. Rooms are relatively clean. One side of the hotel seems to be renovated, while the other is not. They need to remove the carpeting which smells horrible. Good location next to the marina.

No good at all

The pool is very small and the hotel has a $350 fee for the cabana. The room was very clean but the amenities weren’t as advertised.

Unfortunately there are 2 negatives that drops our overall rating to (3 star). 1. The carpet is past due to be replaced throughout the hotel rooms and and especially the hallways. The carpet is discoloured making it unattractive and is a dangerous tripping hazard in the hallways as it has lifted and buckled from the under pad! (0 stars for carpet!) 2. The rooms that face the adjoining shopping plaza are noisy from all the delivery and garbage trucks traffic that starts in the wee hours of each morning. The rooms facing inside the pool courtyard were better for noise reduction, thank you staff for helping us move to a courtyard room location. Would stay at MDR again but only if the carpet has been replaced! Kim & Terry - Toronto, Canada

Everything is good. Very nice place for family trip.

We had a wonderful stay! Every staff member from each department was very helpful and pleasant!!

Clean and comfortable

loved it

Room and staff excellent..

No shower gel in the shower made service income. I was there for two days. It was OK good location if you want to be in a parking lot next to some markets.

Nice room in good location.

Convenient location, close to everything

No hot tub but does have a heated pool. Also parking is extra. Other then that everything was great.

Nice room and location

Did not get a chance spend more time here (one night) but was staff very friendly, quick check-in, got some great cookies, water, room was very nice and pool seem great. Wish I would've had more time to enjoy it. Real close to Venice beach and canals. Would stay here again.

Great location and the staff was excellent.

The hotel generally needs a bit of TLC. The rooms on the east side of the building which backs on to the Pavilions market are very noisy as the trucks unload their delivery at 3am until around 7:30am. Also the room doors are really heavy and make a loud bang when they close. We had the worst 4 nights sleep ever. The hotel needs to invest in double glazing on that side of the building.

I love breakfast out by the water.

Location

Room was not cleaned for the duration of the stay on last night we had to call for someone to clean room. Asked for clean towels but were only given 2 despite being family if 4. Stated worldwide with Hilton and always been happy. Very disappointed with this pay especially with the cost if the room

Nice hotel in a fairly central location. Staff friendly, offering warm cookie at check in. Nice pool area that gave you feeling of being away from urban environment.

Nice enclave close to the airport. Beautiful views of the flights taking off and landing over the Marina. Sweet swimming club and restaurant. Staff was helpful and very pleasant. A great find, tucked away from busy traffic.

Place was clean and pleasant overall. Nice gym and pool area. Just curious about the architecture, with balconies for the ground level rooms but no door, one must go around and pass in front of everyone's little private balcony experience. Creative, but impractical. But I still enjoyed it.

A cut above for a business hotel near the airport

$33 to park a car is excessive. This would prevent us from returning.

Perfect spot for work travel l

The most concerning part happened during checkout. While I briefly stepped out, the cleaning staff entered my room even though my phone and personal belongings were still there charging, clearly indicating the room was still occupied. They threw away the food I had in the room and even took my bottle of alcohol, which is completely unacceptable. When I brought this issue to the attention of the front desk, the staff member showed no concern and did not even offer an apology. Instead of trying to resolve the issue or acknowledge the mistake, the situation was handled very poorly. Overall, the lack of respect for guests' belongings and the rude attitude from staff made this a very unpleasant experience. I would strongly advise management to improve their customer service and train staff to respect guests and their property.

1. The floor smaller like funky weed smell 2. I left at 730am and cam back close to 10pm the do not disturb sign was in the bathroom and I walked into the room how I left it. I was expecting a clean room but I was tired and just didn’t have the energy to deal with it.

We were unable to have our staff stay here because they are a "21 and over hotel" which we have never heard of in our life. And it left us scrambling on the night before producing a major event. That was an insane, and VERY unncessary rule which could have been easily overruled by the front desk and was not. This was a business trip - one nearly ruined by this hotel and this unheard of rule.

I recommend staying here if anyone is out on a trip around the area and trying find a place to stay for the weekend..good customer services and very clean and comfy beds and nice staff members..

Quiet clean

All great. Enjoyed large pool

Downside: 1.It can get a bit noisy as location is closer to a hospital and sirens can be clearly heard through the poorly insulated balcony doors. 2.Only one slow elevator working and the other elevator had an out of order sign for the entire week stay with no target date for fixing. 3.Room cleaning is only done upon request

Clean room, close to Santa Monica, restaurants and shopping nearby. I would stay here again.

Friendly and efficient staff, clean room, easy to make reservation and held my room and reservation when my travel was delayed.

Room was fine and location good but I was never told there would be no housekeeping. I saw them in hall but they never made it to my room.

Good location!

Clean and easy room

Clean room and nice accommodating staff. It was also in a great location.

I made a reservation for a room with patio. Unfortunately the patio was not accessible nor was there furniture to sit outside. It was disappointing. The hotel compensated with complimentary breakfasts for our stay.

Our stay was great! Friendly staff. We couldn’t find the remote for our room and reported it but no one ever brought us one. We were too busy exploring surrounding cities for TV, but that’s my only complaint

The breakfast was awful and did not meet basic expectations. The mattress was very old, noisy, and extremely uncomfortable, which made it difficult to sleep. Additionally, the shower body wash container was empty. I had to call the front desk three times before someone finally brought it to our room. Overall, this was a very frustrating experience, and the service did not meet acceptable standards. If I could give no star I would have done it!!!

The good customer service and how clean my room was

Clean room, good staff

Hotel was nice in a great location. However, Expedia dropped the ball in making my reservation. No confirmation available upon arrival

Amenities

The room was clean when I arrived but no housekeeping for the 5 days I stayed there. Staff was friendly and helpful. Great location and ambiance in sunny LA!

The room was clean, the staff was helpful and friendly. The rug in the hallway to my room seems like there are "rolls" and is a potential trip hazard. I had on heels and didn't feel super confident on that rug.

Desk personnel

Close to the marina , even good to walk around.

Staff is amazing! Literally every single person who works here is top notch.

Staff is amazing! Room is clean and comfortable. Breakfast buffet is killer!

Staff was great and friendly. Condition of the room was well-worn.

The room was great and the staff very friendly. Great location.

Easy check in, clean room, felt secure, great restaurant.

Staff was super helpful and nice. They guys in the restaurant were great, frank, Sergio, the bartender and one other. They were super personable and provided great service.

Property was well kept and the staff was really professional.

Clean

Great layout. Clean, convenient. Restaraunt is expensive

The staff are amazing at this hotel. From front desk to housekeeping they were great!

Great place to stay, central to going north or south for business

Comfy room

$30 for parking per night

Breakfast staff pretty dry and not too friendly. Rooms are not as advertised, bed sheets had mold.

Room was clean and pretty good location to get around. No issue with parking either

Room

We enjoyed our stay but I would suggest getting a room away from the street side. We arrived late and didn't get a quieter room. The staff was wonderful and the food and atmosphere was very good. Very Clean, wonderful maid service, safe area, good security. Nice pool area. Was decorated pretty for Christmas.

.

Yes

Yes room clean

The room was clean.

Everybody we encountered from the front desk to the housekeeper, was very very polite and professional. We will come stay again Trini and Gwen Carreon

Nice people.

Awesome hotel with great service! I stay here every time I come down to the L.A. area to visit my sister and here family 😊

My home away from home. Close to everything including my 99 year old parents.

I am really depressed. My husband passed away rexebtky . My room was really sad with a view of a trash and some weird people all day long hanging around . Not wat pictures showed on the website. Did not meet my expectations.

So good!!

Beds were very comfortable, and room was clean. However secondary lock did not work on our slider door to the balcony which made me leery. Additionally, the fire alarms went off at 8am for 5+ minutes. It woke us up and then there was zero follow up or discussion from staff which I found unacceptable. No mention if there was a need to evacuate or a mistake, then at check out no mention of the situation. Very strange. Overall doubt we will be back or recommend.

The staff was amazing and very respectful. The ambiance of the hotel is one of the best! Especially the bar area and the outside patio area

The hotel is lovely. Nice and clean with all of the amenities needed. It's within walking distance to my office, which is really nice. The staff were professional yet very friendly. I will definitely stay here again.

Pool is lovely. Close to LAX. Decent eateries close by.

Room not ready. And then wrong room. Had to wait another hr. To get room. Staff was apologetic. Have a morning buffet to us.

it was a great stay. The location of the hotel is so convenient for shopping and eating. And walkable to all if it

But I would stay here again. Neat. Clean. Convenient to things.

Breakfast is a poor American one, room was cold and noisy

Staff was courteous and helpful. The room was exceptionally clean.

Very clean, friendly staff and great cookies.

We didn't have a chance to try the pool, and the hotel did not offer a courtesy continental breakfast (though they do have a full breakfast buffet available for $27/person). But everything we experienced was positive. We will definitely return when we next visit the area near UCLA.

Everyone was so nice

The shower was dirty, and air conditioner was not working, it was warm in the room!

Great location in Marina Del Rey. Easy access to food and shopping. Close to freeway as well. Close to Venice beach.

Great staff

Next morning had lukewarm water for my shower. Following morning had a cold shower. Stopped at the desk and reported and again, very nice, she said they had had a problem. I work for a nonprofit in disaster relief so am just running in and out and do not have a lot of time to deal with a lot of these things. Staff was always very nice.

Great staff, no issues

Staff was excellent both at check in and at the restaurant. Second time staying there. First time for Business and this time for vacation. Will use it again.

Great property! Love the area and staff was friendly.

The room was very loud, it sounded like I was sleeping next to a highway with the cars outside.

The girl at front desk wasn’t pleasant, because my reservation took a little while to show so she says. but once I got into a room it was good.

Great location, hotel staff friendly. Vendetta at the check in is always so cheerful and accommodating.

The team was so helpful!

Extremely dirty carpet in hallways

Great property and room views

Original room given was noisy as right next to an elevator. So asked to change room. At breakfast first thing ie 06.00 am music was booming as in a night club, asked for it to be turned down or off as we didn’t want to have to shout at each other or the waiting staff. Location okay, but you’d need at car.

The room was in good condition. The flooring in front of the service/guest elevator had holes in the laminate flooring and the carpet in the hallways could use a cleaning.

Clean room, staff, highly recommended

Na

Our stay was great. Clean and spacious room. The bar was very nice to sit outside and enjoy a drink. It was walking distance to a lot so great location. We will definitely be staying here again.

Nice rooms and location near the marina, good in/out parking setup, choice of restaurant across the road. Would be nicer if there was a hot tub though

No coffe terrible mattress

Staff was great room was not all that was promised, no pool view, lousy bathroom...parking system didn't work on first day, but we enjoyed out time there

Lovely hotel, did ask to move on arrival as the lift mechanism could be heard in the room every time the loft was called. Once moved we were in a nice quiet room with good facilities and a nice view over the pool.

Spotless clean! Friendly staff! Most def good one

Hotel conditions

yes

Everything was great clean and friendly only down fall if you want to check in earlier like 12pm they charge over 100 bucks otherwise very nice wonderful stay

Great for 2-3 nights

Great location, when I say great location, their was a vons, behind our parking lot, big shopping center, cvs, panda express, etc. Lots of stores. The entire Hotel is covered by shopping centers everywhere. Also it was a 5 minute drive to the Harbor, with more restaurants and guess what, another shopping center, with a Ralphs, Starbucks, Shake Shack, etc. You cannot beat this location. So much to do, and everything is walking distance. Can it all be this great, something had to go wrong, and it did, but I still give them 5 stars for correcting the problem. Upon checking in, my room smelled like someone had just finished smoking in it, I asked for another room, they gave me a room in the higher floors, but it wasnt as nice as the room with the outdoor patio. I went back to the front desk, and said i want my first room back, what can you do about the smell, room service came in within 5 minutes, sprayed everywhere, whatever it was, room smelled like a new car, and their was no more smell of smoke. Really did appreciate the fast response. Since it was corrected so well, I will not take a star. The Whole front desk staff was great, Sorry that I can only remember 1 name, I believe it was William. But everyone was great. Thanks Ricardo

There were ants in my room which made me feel very unsteady and tons of rust spots everywhere. Also online sit said the parking is paid for but when you go inside and check in they add 30$ for it while on hotels.com it says it comes with parking

Balcony was not pool view.

Location + views were great - Staff extremely helpful + kind

The purified water is good.

Outdated. Old school heating/cooling units. Hobos in the parking lot. Old hotel keys that get disabled. Lol they hide the iconic cookies.

Check in was a disaster. Hotel cancelled one of my rooms with zero notice and refused to take responsibility. Required me to rebook on the spot at a much higher rate. Grrrr. I will never stay there again.

Great hotel and value. Second time staying there.

Just above basic for this hotel. The area around was convenient with restaurants and stores for supplies. Close to the marina which was great for wandering. The room was small even though we got an upgrade. The staff were super friendly and lovely. I would stay here again

The staff was pleasant, but it seemed as though they were in need of additional help. We sat for dinner and waited too long for the waiter to acknowledge us, so we left.

I liked that the property is close to everything I needed!The staff was professional,courteous and helpful.

Pleasant rooms and great showers Crabtree toiletries nice choice

Easy and fast check in. Friendly staff at check in.

Room clean and comfortable.

Fresh food good service

Chocolate cookies taste so good keep us wanting more!

Great hotel for a family

Clean room

Room was clean and spacious, bed super comfortable, bathroom spotless…everything you would expect from a decent hotel. Would definitely stay there again and I recommend this hotel.

Room climate was great the beds really comfortable the only thing I missed was larger towels to wear down to the pool

Customer service was great join check in, the rest was awful. The beds were terribly uncomfortable, phone in room did not work. We stayed for 2 night trip And no one came to clean, refresh the room or provide towels. The hallways carpet is a trip hazard raised as if a flood or something I occurred yet they did not remove the carpet. Very difficult to transport your bags, and even walk down the hallway without risk of tripping. The room itself was very small, and not clean. Bathroom has no vent to prevent steam, so the water collects on the ceiling. Great location but terrible hotel. Very unhappy with this stay. We could not wait to get out of there.

So sad and disappointed

We enjoyed the food in the restaurant area. We were on time for our check in but couldn't get checked in at 3pm as reserved. We had to wait and got checked in almost an hour later. We had driven 5.5 hours to the hotel so of course we were eager to relax. Room service is every other day, not everyday, so you have to ask for fresh towels and linen if you need it before then. Overall the stay was nice, peaceful and the staff was helpful whenever we asked for anything.

Waited over 1 hour after check in for our rooms to be ready. Maybe they were under staffed but still unacceptable.

Very nice hotel for the price. The majority of the staff were polite and helpful. The property was very nice, good food, and welcoming atmosphere.

The pullout sleeper of my room had no mattress, just wood slats. I notified the front desk but was told housekeeping had already left for the night and was assured it would be taken care of in the next days service. After coming back the next evening, my room was not serviced, and no mattress was delivered. I stayed for 3 nights and housekeeping never came once. I had to go to the front desk every night and ask for towels and coffee. The only thing I was offered was a voucher for breakfast the morning I checked out. Horrible service.

Very clean and easy

The Elevator Nose kept me up All Night, Before I was having Surgery the next day... The Shower had No Body Wash or Shower Gel, Shampoo... Not Good for the Money I spent, Especially when I was Referred by my Doctor's Assistant...

Hotel MR California

The room they gave us, the door was already open, the ac unit did not work. It was very humid inside the room when we got there. We told the front desk and they gave us another room, that room was also very humid. The ac unit still did not work. And the elevator was very janky, we felt like it was going to breakdown on us. We did not feel safe.

Overall experience is very good

Good shopping, no pets

Hotel was amazing and the staff were great, however the hotel seems to rent the hotel to tour busses that arrive late at night and then leave the engines running all night next to your balconies so in bed you feel like you at a motorway services. Gutted really as a geat place but need to decide if they are a hotel or lorry park (happened both of my nights and got very little sleep :( )

The room had the stinch of mildew. Apart from the bad smell, my stay was decent.

Great staff

Great room quiet good location

Cleaning staff came to our room twice at 8 am, I think it is early and non accupited room can be cleaned at this time. We didn’t notice any security in the hotel even at evening time

The lobby is nice. The guest room floors ate disgusting. Hall carpets filthy and loose creating a tripping hazard. The rooms smell musty. Restaurant service is appalling. Four stars is a stretch for this hotel. 2 to 3 at best.

Great pla e will definitely stay again

The hotel was great , also the service. Vennita in the front desk was great , she when t above and beyond for all our request .

Da un hotel di questo genere mi aspettavo di più. In un soggiorno di 3 notti non sono mai venuti a rifarci la camera. Staff poco disponibile

Compared with other DoubleTree properties, this one feels a bit tired. The bedding was old and lumpy, the room dated, and room service never answered the phone. Housekeeping also missed the scheduled time, so my family had to wait in the lounge. Service quality was mediocre, around 5 out of 10.

Overall, great experience. The gym was closed and it was a big factor of why we chose the property. It would have been nice to be given a heads up. The staff was friendly and informative. Barbianca staff were also friendly and welcoming. The pool was great and we loved spending the evenings there . We would take mornings to work in the lobby and it was a great experience - we would walk around the Marina or drive into LA - close to the airport, Costco, amazing restaurants, and we’d go enjoy the sunset at the beach. Parking is pricey compared to other Hilton properties.

Overall, the hotel cleanliness felt lacking. The carpets in the hallway were worn and dirty. The room itself was nice. Pool area was very nice.

Hotel was in dirty conditions

We were staying there 4 night and five days, but they never clean the hotel room at all and not giving us power to exchange until requested.

The shampoo and conditioner and body wash was empty The hotel was good

Great hotel, had everything we needed, and the pool area was great. They were in the middle of renovating the lobby when I was there (in September 2025) though, so it was a bit of a maze to get to the front desk. Elevators were pretty slow.

Nothing unusual to say. Just needed a place to spend the night in the area while visiting family.

Good

Room was clean. Carpet seems a bit in need of cleaning, especially in the hallways. Room was quite comfortable except it felt damp like the air conditioner hadn’t run in several days of hot weather. Dampness seemed to dissipate near the end of the stay most likely from it being set at 66 to draw moisture out of the air. Would definitely stay again.

Parking is $30 a day is pretty high. Breakfast buffet need to be tipped?

The room was nice. Bed was comfortable. The location was also great. Convenient shops and easy access to Venice Beach.

not a great experience even after checking out yesterday im still getting charges on my credit card for food and services that i never ordered the whole group i was with 12 guys experienced the same issues i will be conacting my credit card issuer today it clearly states on my obline staent that the merchant charging the card is possibly fraud not great womt be staying again not looking forward to aeeing how many more bogus charges im getting

Great service and rooms

Clean room

The room we had was tired and the hotel corridors are very tired and carpets not very clean The noise at night was bad the patio doors are not double glazed and sounds like they are open and the road near by is load we all had to where ear plugs We saw cockroaches inside the lower level corridors The breakfast wasn’t great not much choice I could go on to be honest

The room was super small and the balcony was dirty with cigarette butts and empty plastic bottles. Their security cameras also looked as though they didn’t work. Needless to say we will not be back.

my room never got cleaned for three days, no pool towels, had the spin wheel for rewards members never got to spin.

This DoubleTree property is conveniently located and has free parking. But the hotel needs some love, and more staff. Bar, restaurant, housekeeping, and front desk all need help. Employees virtually ignore the pool area, housekeeping requires a few calls to get to your room the same day, and the amenities in the room and bathroom are lacking.

La propiedad estaba muy bien y tranquila pero la calidez humana de todo el personal admirable nunca me pasó encontrar gente tan solidaria y dispuesta a ayudarte en todo no los nombres para no olvidarme de ninguno Geniales todos

Overall, decent hotel for a quick stay. If you're coming here for a getaway, I would look to better kept, higher end hotels. One thing that was very obvious were the hallways being in need of some tlc. They were filthy, and carpets were buckled the entire length of the hallways.

First room they gave us was old, noisy and the AC was broken. Second room was better, because it was far from the elevator but the AC was still behaving weirdly. The property was remodeled but it needs better maintenance.

location

All gooc

We will be coming back here for sure

Close to fun restaurants and close to LAX

Our room was never cleaned the entire stay despite us requesting it to be done twice. Meanwhile, we asked for fresh towels on four occasions and it never was brought to us. The hallways were dirty with carpet coming up and very loose. The AC was very loud and difficult to sleep.

Great property

It has a very inviting atmosphere, it’s nice to have a bar and a high quality restaurant on site. The room was ample and my husband loved the big TV! Football season has started. The breakfast buffet was very nice and I loved that I prepaid for it and it was a great deal, I will do that again on our next stay!

Hallway carpet is dirty and wrinkled

Carpets are hazard and poorly maintained . off.. I almost tripped few times. Rooms are far from the ellivators,bathroom shower not draining properly.

People at front desk rude. They charged me twice for drinks I purchased in the bar. Showed me new invoice with it removed. Charged my card anyway. Room smelled musty.

We arrived early and we were able to lock up our bags and have a great meal and use of the pool, which was real cold. This hotel is very close to everything and quiet, pillows were awful other than that it was a great place to stay. I would love to come back!

the air-conditioning unit in the room was very loud. We were also in a room facing the freeway so it was also very loud through the sliding door. the carpet throughout the facility needs to be changed. our door did not close all the way, needed to pull it shut when leaving. The elevator lights were not working. Needs a lot of updating.

Pool broken led to cut foot. Ice machine out on our floor. Toiletries virtually empty on arrival. Old popcorn left in the ice bucket. Slow bar service. Had to go find more pool towels, pool area left unchecked all day with old towels on sunbeds all day despite people having left. No safe in room, asked at reception - got told it was in the closet - it wasn’t!

Clean and tidy. Friendly Staff. Daisy was very warm and welcoming. and very convenient location.

We enjoyed our stay, and would stay again and recommend your hotel ti others

All the staff are very nice. They welcome you with cookies and bottle of water at check-in. I checked-in 10min before 3pm, however I was asked to return at 3pm to get the room key. Personally I feel this is bad customer service. The parking is expensive for $33/day for being only an outdoor parking. The bar code for parking is a piece of paper and is really hard to angle the sensor to access the parking lot. I highly recommend to schedule your housekeeping service at Check-In. I was on the 2nd FL in 2 Queens. The carpet smelled and the bathroom needs some deep cleaning. The shower wasn’t draining the first night. I had to lift the drain cover and sweep away the hair…obvious it’s not my hair since it was my 1st night. There was a dead roach in the bathroom. They housekeeping needs to be more mindful. Overall, it was ok. It’s wasn’t awful. You get what you pay for.

Nicely renovated

Staff,pool

Really enjoyed our stay there

Great, clean and convenient place to stay

Room was comfortable and clean!

I loved the reception staff who were all

Loved it

Plumbing issues when arrived, room wasn’t ready till midnight but they did compensate me with free breakfast, parking and discounted room rate.

Very cool

Good location. Good maid service. Property looks old and run down like a 1970s Hawaii vibe. Big giant stains on the carpet in the hallways. Elevators constantly breaking down. Pool area is run down and the life guard chair is so broken it is rusted and hanging in the water as a safety hazard. Pool is dirty and very small. Not enough towels or chairs for the size of the hotel. Lots of hidden charges like parking at $30 per night and a parking tax. The breakfast brunch is horrible and way over priced. It should be free. I booke the hotel because it had 4 stars. This hotel is hard 3 star.

It was nice never ate at the property to expensive for the breakfast been serve. When i have stayed at other hotel that same knod of breakfast is included.

Our room wasn’t cleaned daily

Full renovated hotel in a very convenient spot

Excellent location

Overall nice hotel, but parking was $30 per night which was not ideal. Bathroom was a little dirty when we first arrived. The pool area was very nice.

We enjoyed our stay.

Pool view and cookies

I like the property and its location. I will be back.

Overnight parking charge of $30.00 was ridiculous. I will post my displeasures of the hotel online. I will not return.

Excellent

Older tired property but comfortable and felt safe. Stayed 4 nights with no automatic housekeeping after 2/3 nights need to request. Good location with shopping and takeaway restaurants close. Would stay here again only

The staff was excellent especially the young man who checked us in.

Room is spacious and relatively clean, but maybe because I got a ground level room, there were random bugs/spider seen a few times. HAVE to request for housekeeping, but when trying to dial the phone for over a good 5 minutes and nobody picked up (this is before 1100am ish?) Went to the reception after, who told us it has to be pre-requested and that they will try their best to get to it (this is still before noon), and if not they will at least replenish the toiletries/towels, which I said is really what I looked for. Came back to the hotel later around 5pm, nobody ever came 🙃 Called the line again and this time someone picked up, and about 15mins later staff brought it over. Okay that sounds like a petty complaint but I’m sick of this lack of effort in housekeeping since Covid, and I 100% understand the trying to save the planet effort. But when I specifically requested and was promised that it will be done, I expected it, especially in a 4 stars Hilton chain… also, no cookie, I’m pathetically a little sad about that 😂 Anyway, it’s not horrible or bad experience, but not good enough and I unlikely will stay again as there’re many other options in the area or just central LA in general.

My only unexpected thing was no laundry exchange in the mornings. Did not know we had to request a change and so the wet towels piled up. Other than that it was very lovely and likewise the staff. The chef was preparing food particularly nicely on our first visit.

The beds and pillows were like heaven.lol

Great

Great location, lots of top notch restaurants and local amenities like cafes, grocery stores and shopping mall nearby. Easy access to key areas of LA.

Property overall needs improvement. Dirty rugs, walls and doors. Disappointed in the stay.

No

We really enjoyed our stay. Clean and spacious. Great pool, lots of floaties toys, games for the kids.

Great stay!!!

We loved our stay at MDR overall. But, there was a few complaints we had. Firstly, there was no microwave in the room and the communal microwave, all the way down stairs, didn’t work. Once downstairs, we see snacks, icecream and drinks and asked to purchase some. We were informed that the little store area was closed and we couldn’t purchase items except for 6am-10pm. With no vending machine options for drinks or snacks, also not being able to purchase the snacks in front of us was frustrating. Housekeeping and front desk staff were amazing. I would definitely stay here again!!

Great location, good room sizes, nice environment and staff. Definitely coming back if i need another hotel in the area in the future.

Staff an service

Property was fine, Restaurant not so fine. Food was cold, old and dry, Breakfast. Seemed like it was cooked the day before. Certainly not value for money at $30+ per head. Hilton needs to clean this problem up, let's get it up to least a Hilton minimum standard. Embarrassing for the brand.

The servers for the breakfast were so friendly & helpful - even gave us advice on how to beat LA traffic! Great place to stay - we’ll definitely be staying here again when we return to MDR.

This place is a disgrace, dirty bad neighborhood no parking absolutely a terrible stay

The staff was very helpful the room were clean

Comfortable hotel. Staff at reception not overly friendly.

Property is in good shape and clean. The problem is the noise level near the road. Road racing all night long. Parking is interesting using a QR code reader on a piece of paper which eventually works after you hear a beep. Property has one valet cart. So if you have lots of stuff, you will be making several trips to the car.

Was good.

Nice location and great staff. Painfully slow elevators as well as stained and loose carpet in the hallways. Overall a nice stay.

The place was great the staff was super friendly the cookies were delicious I will definitely be booking here again

Great location, good parking, nice pool area, friendly and helpful service. Good restaurants and stores within 1 1/2 blocks.

Front desk informs my family that they don't have any rooms available for another hour. Front desk mentioned that they had informed Expedia ... Expedia did not communicate this to me. Front desk lady was nice, because of the wait, she gave us a voucher for free meals for 3 people (2 adults, 1 baby). She mentioned to show it to the bartender or breakfast staff. Next morning, my daughter wasnt feeling well so I ordered from the breakfast menu to be delivered to our room. An employee delivered the food, refused the voucher saying he couldn't honor it. After explaining the communication during check in - he said "fine whatever" then abruptly just turns around and walks away from me. A good morning or goodbye would have been great -- instead this guy just gave me and my family attitude.

For the price $450 it was far over what was originally advertised. Barman was serving tables plus bar so there was a long wait to get served.