Fairfield by Marriott Inn & Suites Matteson Chicago

2. Very few towels were in the room. There was NO SOAP . I kept walking downstairs to complain but the one maid said that she was alone and would eventually help us. 3. The halls were filthy from construction. They should NEVER have sold us a room! The hotel should have been closed! 3. I felt scammed. I paid over $700 for those rooms. Holiday Inn took my money and did not provide us with a comfortable stay. The rooms were NOT CLEANED! The halls and the elevators were filthy. We constantly heard banging and drilling from the poor plumbing. I felt like Holiday Inn had stolen money from me!

Very good

Staff Filthy

Staff Filthy

I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

I booked and paid for double beds. Upon arriving, I ending up with a king size bed. There was a lot of dust and the facilities were outdated. Generally when booking with Holiday Inn my expectation is four to five stars. Unfortunately this time around it didn’t meet those expectations

As a HolidayInn Property, this location was quite disappointing. Our family member's room had bed bugs. She was then moved to another room and it had roaches. There was no breakfast provided. Not enough towels. When asked for more I was provided with 1. The only reason I didn't give it one star was because the bug situation didn't happen in my room. The best part of the stay was the restaurant- Round table formerly Bar Louie.

I did not enjoy my stay.

Location was near the events I was attending. We had to be switched to a different room from the 1st choice because of old, water damage with bubbling and peeling paint and stains in the bathroom and lack of supplies including tissue and towels. The 2nd room had hard, uncomfortable beds. Bathroom also missing supplies and adequate towels. Hallway and room smelled bad on 5th floor. Construction going on, this was unexpected and we were not fore warned. The hallways also look as though it has not been vacuumed all week. Housekeeping or other staff not available to bring up extra towels at 9am. Then when we went down to get them ourselves, they still didn't have enough or appropriate towels, stating another guest got to them first. Very uncomfortable and disappointing! Will not be staying here in the future.

Location was near the events I was attending. We had to be switched to a different room from the 1st choice because of old, water damage with bubbling and peeling paint and stains in the bathroom and lack of supplies including tissue and towels. The 2nd room had hard, uncomfortable beds. Bathroom also missing supplies and adequate towels. Hallway and room smelled bad on 5th floor. Construction going on, this was unexpected and we were not fore warned. The hallways also look as though it has not been vacuumed all week. Housekeeping or other staff not available to bring up extra towels at 9am. Then when we went down to get them ourselves, they still didn't have enough or appropriate towels, stating another guest got to them first. Very uncomfortable and disappointing! Will not be staying here in the future.

My stay was terrible and front desk was very rude. I’ve stay here before and service was great. But this time the service was horrible.

This hotel was under going renovations it was noisy and nasty

Room and hallway stinks carpet stinks and dirty room had no towels or soap in the shower dispenser when I checked in hotel was not what I expected I will not book at your location ever again

No bath towels and tub/shower leaked

No bath towels and tub/shower leaked

Bathroom was leaking and the toilet was bad. My grandchildren didn't want to use the restroom at all. Had a few ladybugs that we were afraid on several walls by the window. I killed one right on the top of my granddaughters head board.

The property was being renovated and was very noisy

The stay was cool. Very quiet in the hallways which was great.

I gave stsyed at this property for mamy years, and it has really gone down. Bedskirt had spots on them, bathtub had standing water while taking a shower- do you always had water up to approximately your ankle. No wash clothes, only nath and face tiwels, even after i called, housekeeping never brought them, nor the next day. I was there for 2 nights and room never got cleaned. I recommended this property to my family that was traveling for a funeral and they were all very disappointed. Sad to say the best part was the bar...

Did not have any breakfast ready at time they said they would. I paid for a breakfast I didn’t get

Location. Facilities

The hotel have a club inside that here crazy after darlb

Everything

Facilities

Good

Hotel with Bar on sight. The construction throughout building and non working ice machines on all floors.

Hotel with Bar on sight. The construction throughout building and non working ice machines on all floors.

Passable

We like the Restaurant. We did not like: the long walk from the front desk to the elevator; the security door on the first floor by the parking, is NEVER secured; room coffee machines dont work, neither do the phones or the hair dryers. In addition, there is a great pool area, but it is dry! Sad hotel it is becoming

Tv's are out dated couldn't connect roku and the smell of mildew in the bathroom area

Bad

Great friendly people clean rooms and great service

Ok

Having said that the first room they gave us didn't have a working fridge, nor AC, nor TV. Second room was not king size, and had an overwhelming smell of Thai food. Third room was perfect. Really enjoyed the hardwood floors...

I’ve never been to hotel that didn’t provide complimentary coffee in the lobby.

The staff must have given someone keys to my room at 0100 because while i had the safety locks off, waiting for pizza, someone used a key and just walked into my room. Not cool. The front desk didn't even question my account of the event and immediately offered up a discount. She knew she messed up.

Exceptional

I took about 30 minutes to check in because it took the gentleman already at the desk that long to get a parking permit. It took us 5 min. When we got to our room we found crumbs on the desk, A very dusty phone, a greasy TV remote and bath towels that were very thin and slightly larger than hand towels. When we called the desk at 7 am the next morning we were told housekeeping doesn't arrive until 8am. We called a few minutes after 8, and we were told housekeeping doesn't start til 9am. When we explained that we were previously told 8am she stated "Well, you were misinformed". Upon checking the bathtub we found black shoe tracks on the front edge of the tub. After immediately packing and exiting the room we found housekeeping working at the end of the hall and observed they had been in several rooms with doors open. Obviously the staff at the desk do not want to provide any kind of service and the rooms are minimally cleaned. We are normally giving a lot of credit to staff on booking.com rooms but felt compelled to report our experience.

Beds were very firm, soft pillows. Great water pressure. Hand soap dispenser was empty. Towel wasnt clean. Didnt look like floor had been vacuumed, floor was dirty and had to hold handle down for toilet to flush completely. Property was under construction. I didnt care for a "club" in the lobby which required a strong police presence and was very noisy

The hotel & rooms were disgusting. Thought it might just be our room but we were with a group & everyone’s rooms were gross

Hotel seems like it basically shut down with covid and never came back. Elevator and hallways were filthy from construction. Little things like buttons for the elevator with broken covers. Missing a regular coffee pod in the room, didnt end up mattering because in the morning i found the coffee maker didnt work anyway. Sink took nearly 5 full minutes to get warm water. Shower took even longer because it took me a bit to figure out the pipes were hooked up backwards and had to set to cold then wait. Bar louie downstairs turns into a night club after dark, people milling around parking lot/lobby and very loud.

The room was clean, but very outdated could use some much-needed updates. The furniture was old and worn. The bed was comfortable.

Close to expressway , room outdated left early

Front desk person working was great. Initially my tv volume didn't work, and the phone didn't work. Had to use my cell to call the Front desk.

Location is great

Check in was an hour late due to staff shortness, communication was terrible cause no one speaks english.. my daughter broke out in hives and something bit me which cause medical to go to the urgent care and had to get a shot for allergic reaction. Management thought 50 was ok to credit back don't go here unless u check beds and rooms. Otherwise the young lady at front desk cool ?.. very helpful the lightskinned one with braids kudos to her only.. Other than that 0 ratings to staying

Everything was beyond substandard!

It was under renovation and they started banging from 7am to 4pm or 5pm even Saturday and I want to be reimbursed

Wished the pool had been open. We had to make 3 trips to the desk because the room key stopped working even keeping it away from phones and other keys/cards. The batteries in the remote were dead and the staff struggled to find new ones. We had to visit 3 different floors to find a working ice machine. One of the pillow cases on the bed had blood stains on it. The only good things were the location and the convenience of a restaurant on site.

The person at the front desk was nice, but when our key didn’t work. She kept asking were we sure. We received another set of keys and they did not work for the room either. We had to ask for towels, blankets for the sofa bed. There was no cups for drinking water. There was construction on the floor we were staying on. They don’t tell you they are under construction.

I wish I could rate this place a negative 1. I had a reservation for Saturday, 8/24. When we arrived to the property at approximately 10 pm, they had given our room away. No explanation, just a flimsy sorry. So, instead of being able to get some rest, I had to take the 2 1/2 hours drive back home. What is the point of a reservation if you're not you're not going to hold the room?So disappointed in Holiday Inn Express Matteson. You guys have to do better!

would stay again, but staff need a hospitality class

Nothing Most of the staff was rude

NO HOUSEKEEPING SERVICES. NO CLEAN BATH TOWELS. NO WIFI.

2) towels were too small for bathing and were too rough

Renovation not totally complete. Carpet cleaner smell filled the hallways.

Good overnight stay, comfortable, clean

Really good

Quiet , cleanliness

Food was good. Prices are way to expensive.

Hotel was perfect location for concert location. Clean, friendly staff, easy access to highway

2nd room the drapes were hanging on one side,the furniture /chair had multiple stains smh

We came in late. The front desk staff was wonderful. The bar looked fun, as the music was loud and folks were partying. That was all good. But the first room we were given didn’t work because our keys wouldn’t open the lock. The second room we were given didn’t work because the toilet would not flush. The third room we were given the air conditioner unit was off the wall and on the floor. It took four tries to get a room with a lock, a toilet, and an air conditioner. The carpet was questionable. The linens were clean but threadbare. I can’t believe this hotel has kept the Holiday Inn name. It was unlike any other I’ve stayed in.

Hotel was under construction first room they put us in were right next door to three rooms being renovated got switched to another room with no iron and no bath towels when asked we got two for a three day stay and said they were very limited. The front desk staff was very helpful

Overall poor to average experience.

The hotel was very clean, but they are working on the inside which was kinda creepy going down the hallways. There is some work needed to the front and outside where you park. There are scrubs overgrowing. Other then that it was quiet and very clean!

The Hotel was simply beautiful, the extra large large lobby was beautiful, the lounge with the winding staircase was lovely,ample parking spacious rooms, kingsize beds, It was just lovely period.

front desk guy was rude, room smelled like someone smoked in it before I got in. I was uncomfortable, decide to cut my trip short.. never will i stay again. Shower wasn’t working as well..

The landscaping is full of weeds, parking lot wasn’t much better. Hotel was fairly clean, but outdated. There is construction going on, however it never bothered us on the second floor. TV was brand new in the room. Check in and out was seamless. Staff was very nice. Bar Louie, not great. Food was good but service definitely lacked. Pool is closed indefinitely (didn’t affect my review, but just a heads up)

Hotel was near many eateries, very convenient freeway access, and my room was clean. Hotel had lots of renovations going on, outdated gym, and swimming pool was out of service. Even with that being said I wouldn't mind staying again.

Nothing

Overall, the stay was fine. Some things (pool, front entrance) were inaccessible due to renovations. The hotel was clean and quiet though.

Parking lot was under construction and signage was very small on doors directing you to alternate entrance/exit for the hotel

Many huge weeds in the landscaping and building was sort of run down, but was clean inside

Good

Room was clean. Staff were super nice and helpful. Even though they were under remodeling, everything was fine. Parking was available. Overall it was great.

Coneenient Sheets weren’t clean

The bar was the best part

Nothing The hotel is dirty, the smell of hashish is everywhere, the bathroom is disgusting, and on top of that, it was a terrifying night for my children because the fire alarm went off in our room for no reason. If I had not come down and asked to change the room, otherwise this inconvenience would have lasted until the morning.

Toilet did not work in room and was never fixed after complaint and nothing was dine

The property was in a good location, and there was a nice chain restaurant/bar on site. The property needs to be updated, perhaps new carpeting or decorations would help.

My stay was okay but these are a few things that should be changed. My checkout times was 1pm but I checked out earlier. Please keep the only restaurant in the hotel open until at least 2pm. I wanted to get breakfast but could not because breakfast the restaurant closed at 10am, really?? There was only a 1/2 a roll of toilet tissue in my hotel room, really?? I did know know that some hotels still had teeny tiny bars of soap, you do. Thank goodness I had my own. Other than that, my bed was comfortable.

Room had plumbing toilet issues was relocated to a different room and a shoe went missing in the change, shoes, was not turned in

Nothing special about this hotel. It’s kind old and the room and all areas show it. Otherwise, it’s not bad. For the price for a short stay, it will work.

Good!

My room was not thoroughly cleaned. A cup with water was in room with used towels placed on bathroom counter. The trash can had used eyelashes sitting in them.

Only thing i didnt like was the pool was not available

Great service

Elevators stalls very dusty and full of spider webs. Outside entry from parking lot not well kept. Key card had to rekeyed multiple time throughout 3 night stay

The property is in a nice area but it’s outdated and can use some upgrading. The walls in my room were peeling up and basically falling apart. The sheets were dirty and I saw a live bug immediately when walking in. Shower was old and dirty. I’d say this hotel is ok for a one night stay if absolutely needed outside of that I wouldn’t recommend.

The ceiling in the hallways had lots of leaks. It took 40 minutes to get our meal at restaurant. Staff was okay but not the friendliest I have been too.

Expedia isn’t as great as we thought. Neither is the hotel customer service because he wouldn’t waive the fee - we been to many hotels which waive the pet fee when we check in very late at night.

The hotel was very clean. The people were very friendly and I would recommend this hotel to friends and family.

Comfy.

The staff were very rude , the toilet did not flush properly, the room did not have a full roll of tissue it had half , my lamp was missing a bulb and the shade on the lamp was ripped

The pillow were horrible. It was like having no pillow at all almost.

Overall okay service until we woke up next morning to our semi truck and trailer being towed from a fraudulent rapid recovery towing stating that we didn’t have the parking pass in the truck. My husband and I went back to put the parking pass in the truck right after we got it from checkin. The manager allegedly called and said sorry nothing they can do if they can’t see parking pass. It seemed a little convenient that the manager had a too bad can’t help you attitude. Hotel is old needs to be updated in general. It’s an OK older hotel. I would never suggest anyone to go there because if anything ever happens, they won’t support any issue the customer may have.

The staff is friendly, it’s really nice and clean

My experience was all over the place from the beginning to the end.. I wasn’t able to get checked in until after about an hour. I was giving 3 rooms and the key never worked so after traveling back n forth 3 times I finally was able to get in the room. I was disturb to find out around midnight somebody used a key to get in my room! I was caught off guard because had I not been there they would’ve had access to all my belongings and after not being able to get checked in for an hour you would think nothing else would go wrong but this has NEVER happen

It was a easy stay

The rooms need to be updated

I actually stayed 2 days it was really noisy Saturday night and people had dogs on my floor and there was a lot of dog parking is hardly anybody at the desk at night time there is no ice machine on the second floor did not work plus the TV did not work very much last night it was in and out I called the under the desk but nobody answered

It was okay. Got the job done to sleep. Poor tv selection. Air / heat cause allergy issues.

Ice machine does not work on second floor the TV is very sketchy no one at the front desk the maintenance guy did more help not a lot of towels

Staff happy and friendly!

It’s was ok

I like how clean the facility was. While checking in it was a long wait!

First assigned room. Heater blower did not work. Placed in second room. Hot water lukewarm. Cold air blowing in all over the windows so bad would blow curtains. Then no thermostat with the heater. Either constant heat blowing or nothing. Hot water in shower did improve second day.

Close to the interstate

It's always great staying here!!

Great place

Great

They didn’t check me in properly. At 3:19am, they double booked my room and a complete stranger was trying to get in my room scaring me and my children. The General Manager apologized and stated he would issue me a refund.

Swimming pool is closed and my kids are very disappointed.

Great 👍

Great place to stay.

I would not come back here. Lovby smelt like a sewer. Rooms were not cleaned very well, broken glass all over the parking lot.

Could not get anyone to clean my room! Overall cleanliness of the hotel was bad. Woke up to trash all over the hallway in front of my room. Wanted a 3 night stay, when I checked in it was only booked for 2. I asked to add another night they wanted almost as much for 1 night as the other 2 nights.

Even though dated, the property is clean and the staff is excellant

Facility and rooms very outdated, old smelly carpet, and located in a large nearly empty parking lot. For the price I'd hope for a bit higher quality. Everything was very clean.

The TV did not work, the bathroom door did not close and the water temperature would not stabilize, I checked out within 3 hours and stayed elsewhere.

Worst experience ever. Staff was extremely rude, and sent us to the section of the hotel that is still under construction and room totally not reqdy. She pretend she didnt know and finally told us that they were sold out. This hotel is literally the worst.

It was ok, nice and close to the amphitheater. Great shampoos they use, dove. A little humid when you walk in room but turn in the Ac right away

However desk staff was very pleasant, friendly and overall great! After spraying the musty smelling room with Lysol and kicking the air up it was much better. The bed was comfortable, we did not hear any noise from the bar and we slept well.

Staff very helpful and professional customer focused.

The room had an odor. The staff sprayed the carpet with a freshner, but the order was very difficult to deal with. We booked for one night and was not in the room for maybe 4 hours if that. The staff did respond promptly when asked to do something about the smelly room.

The room was nice and I enjoyed my stay.

Well, my review has nothing to do with the facility but everything to do with payment to Hotels.com I used a new payment option (Affirm) that paid Hotels.com who in turn was SUPPOSED to pay the hotel .. that never occurred. And after visiting my mother in Hospice for the past month, the funeral was this week. With that said, all my other credit cards were totally tapped. Luckily for me the hotel took my new card while I canceled my Hotel.com payment.

Just a nice experience