Comfort Inn & Suites Airport - American Way

Not like the pictures, very outdated, dirty, bathroom floor had pee stains in it, could tell it hadn’t been mopped in a while.

Good

The desk clerk was slothful but the worst was the smell once the elevator doors opened. Musky? Yes. Moldy? Yes. Sour? Yes and yes there was unidentified debris and dark stains on the floor. After exiting the elevator the odors intensified and I regretted my choice to choose Choice. I opened my hotel door and was met by another indistinct smell like the room was dusty and dank. Not one but 2 garbage cans were left in the foyer blocking the bathroom door and entry to the rest of the room. The white coverlet on the bed had 2 gray stains. I had traveled 600 miles and was too exhausted to stay upright. I took 2 towels to lay atop on the bed and 2towels to cover my body and tried to rest. There’s more but needless to say, I will not make that choice again

Good

Room was dirty, smelled moldy, and was very damp feeling. Pool was closed. Not in a desirable area of city.

Everything was great

This is one of the best places to stay in Memphis the staff and Management here are great. The property is well maintained and we felt very safe here in Memphis and Thats a great feeling to be able to have when your here in Memphis. The property and the staff here are top Notch I stay here everytime when I am here in Memphis!!! I have been here for the last three days and I almost forgot to mention and this is something that got my attention off the Jump the real Breakfast man this aint no toast and coffee……. Of course they have that and much more scrambled eggs waffles Heck this place has a better selection than IHOP lol You can’t go wrong here so dont just take my word for it check it out i could find anything here to help complain about……very Rarely I give a review because Momma use to say if you ain’t got nothing good to say then dont say it. But to my surprise in Memphis Tn this establishment was great

I WILL NOT be staying there again.

It was close to where we needed to be to work. Seemed a little dated.

It was close to where we needed to be to work. Seemed a little dated.

Staff was friendly and helpful, but the building has seen better days. The bed had spring sticking up on one side, the toilet was stained and the bathtub had patch work that was clearly done in a different color. There we holes in the ceiling tiles in the hallway with clear water damage. Hotel.com also said this location was 3 miles from the University, but it was more that 20 minutes away by car. There is nothing as far as restaurants and stores in walking distance and it is about 15 minutes away from downtown. Might make an okay truck stop, but not good if you are looking for a less expensive but nice option for a vacation or conference.

Upon entering the hotel, I immediately noticed that the carpet in the lobby area was dirty. I would like to acknowledge that the front desk receptionist was excellent. He was patient, professional, pleasant, and very helpful throughout the situation To Whom It May Concern, On May 8, 2026, shortly after midnight into May 9th, I checked into the Comfort Inn & Suites by Memphis Airport. I have stayed at this hotel several times in the past, but this was by far the worst experience I have ever had.. However, once I entered my assigned room and began inspecting it, I was extremely disappointed. The bed was disgusting, with visible stains on both the bedspread and the fitted sheets. I also found the bathroom unacceptable, as the toilet appeared as though it had not been cleaned, with visible stains inside the bowl. I have pictures documenting these conditions. Because of these issues, I returned to the front desk and requested another room. Unfortunately, the second room was not much better. The couch appeared dirty and disgusting, the bathtub had peeling paint, and the heater/air conditioning unit was missing covers. The bed covers also had visible stains on it. I am not sure whether there has been a change in housekeeping or laundry services, but I have never experienced conditions like this at this property before. For spending nearly $300 for a two-night stay, I did not expect this level of cleanliness or maintenance issues. This experience was completely unacceptable, and unfortunately, I will not be returning to this location. For this property to be associated with Choice Hotels, I strongly believe someone from corporate should inspect whether this hotel still meets Choice brand standards. I would appreciate acknowledgment of this complaint as well as consideration for a refund due to the poor and unsanitary conditions I experienced. Thank you for your time and attention to this matter. Sincerely, Rebecca Harris-faust

Upon entering the hotel, I immediately noticed that the carpet in the lobby area was dirty. I would like to acknowledge that the front desk receptionist was excellent. He was patient, professional, pleasant, and very helpful throughout the situation To Whom It May Concern, On May 8, 2026, shortly after midnight into May 9th, I checked into the Comfort Inn & Suites by Memphis Airport. I have stayed at this hotel several times in the past, but this was by far the worst experience I have ever had.. However, once I entered my assigned room and began inspecting it, I was extremely disappointed. The bed was disgusting, with visible stains on both the bedspread and the fitted sheets. I also found the bathroom unacceptable, as the toilet appeared as though it had not been cleaned, with visible stains inside the bowl. I have pictures documenting these conditions. Because of these issues, I returned to the front desk and requested another room. Unfortunately, the second room was not much better. The couch appeared dirty and disgusting, the bathtub had peeling paint, and the heater/air conditioning unit was missing covers. The bed covers also had visible stains on it. I am not sure whether there has been a change in housekeeping or laundry services, but I have never experienced conditions like this at this property before. For spending nearly $300 for a two-night stay, I did not expect this level of cleanliness or maintenance issues. This experience was completely unacceptable, and unfortunately, I will not be returning to this location. For this property to be associated with Choice Hotels, I strongly believe someone from corporate should inspect whether this hotel still meets Choice brand standards. I would appreciate acknowledgment of this complaint as well as consideration for a refund due to the poor and unsanitary conditions I experienced. Thank you for your time and attention to this matter. Sincerely, Rebecca Harris-faust

Breakfast was ok rooms need to be worked on paint was peeling in tab air conditioner need to be cleaned or replaced and every room should have a plunger in it but customer service was wonderful

Bad

Need more real food on the menu. Away with the powdered eggs.

There is a lot opportunity to improve breakfast.

Good

Over all it was a good stay but I wish they would upgrade there rooms

It is not in the best part of town and coming in after dark was a little concerning. We had to change rooms immediately because our AC unit was not working.

Pleasant

The bathroom in our room as terrible. The sink leaked, the light over the sink was out, the toilet was permanently stained, the tub didn't drain well and they gave us dirty towels. I'm sure the towels had been washed but they had nasty stains on them and were so thin they should have been replaced anyway.

This hotel is gross. I paid for 2 nights but after the first night we just left and went to another hotel. The reviews were mostly good so I was very disappointed. The lady at the desk during check in was so sweet so I do want to note that. The hotel is undergoing renovations and there are no complaints about that. The room itself however was so gross. Someone else’s hair was wrapped up in in one of the towels. There was no comforter on my bed, the comforter on my daughter’s bed had a yellow stain on it (that I didn’t notice until the morning, so gross!). There were drip stains down the wall near the headboards, assuming from an ill-repaired water leak on the above floor. The entire hotel smelled like marijuana, people were actively smoking it and the smell even came into our room multiple times. The hotel was noisy — guests loud at all hours. I don’t think we slept longer than an hour at a time without being woken up from noise or strong gusts of marijuana odor wafting into our room. The photos on the website must be from when the hotel first opened. There was no coffee in the room, but there was a coffee pot. No coffee cups in the lobby or in the rooms not that it would’ve mattered. When my husband asked an employee, he said “if we they’re in the room we got ‘em, if they’re not, we don’t.” The heater was beat up and smelled of smoke each time it kicked on. The carpet had not been vacuumed. The only positive here was thank goodness there weren’t any bugs visible of any kind.

The A/C doesn’t work! Everything in this place is a mess, dirty bad smell. If you’re looking for cleanliness this is not the place. Worse experience ever!

Exceptional

Staff was nice, things were clean

Room not clean or smoke free, amenities didnt work. Had me pay more at check in that they put in their pockets. Had to change rooms due to load noises. Unsafe with 6 police showing up in daylight hours.

They cancelled my 2 night stay and referred me to another hotel that was more expensive. Claimed it would be free, but I found out more expensive and only could stay one night. I will never book here again.

Housekeeping didn’t come to our room at all.

Breakfast was sufficient Location isn’t great and the building has water as well as other damages

Location isn’t great and the building has water as well as other damages

When I called front desk person was very rude.

Room was not ideal and dirty ceiling in bathroom moisture buildup on ceiling pool was closed also as we stayed there because of permit issues loud music or noise coming from other rooms in building after hours

Good

The rooms were not clean. Hotel elevator was not working. Will not be staying here again.

Na

Staff was courteous and helpful. Room should have been vacuumed more thoroughly. Breakfast was sufficient but they could have had more items. Room smelled great. Everything else was clean and fresh.

The Staff in the morning during breakfast times inability to understand how to help rather then hender

Rooms are great .... The Staff in the morning though !!! Whew Chile. The Staff in the morning, what a buzz kill they are so petty my friend who was visiting with me wasn't allowed to make a waffle I was so embarrassed!! How can someone be so petty ???

After I was in my room someone else checked into the hotel and opened my door, staff didn’t seem to interested when I told them. A few hours after I checked out I received a phone call asking when I was going to check out. I told them I already checked out and turned my key in to the night clerk when I left.

The room was very clean really nice. The bed was amazing. I slept real good and been able to sleep in a few months. I love that mattress. They are pet friendly and staff was real nice.

Pool was an enjoyable temperature. Staff was very accommodating whenever an issue arose. Breakfast had options for the whole family to eat what they wanted. Plenty of drink options! Had to be assigned to a new room shortly after arrival, due to mold and a dead bug found in room. Disappointed that hot tub was temporarily closed.

Bed sheets, pillow cases and carpet were stained, floor in the room was sticky.

The people working were so sweet! The hotel was disgusting. There were roaches in the bathtub and silverfish around the walls, the bed had weird stains all over it, the curtains were stained orange and brown, and it smelled awful in there. The elevator was so hot, the metal around the room was rusty, and the clean towels had hair and lint on them.

it was clean. to not be acknowledge at the front desk, extremely unfriendly. ya don't like a job, get a new one, but I want friendly checking in or I'm turned off. hes the face of your hotel.

We requested a handicapped accessible room, but the door lock was broke and they didn't have any more available.

The young man at the front desk was perfect!!! I have stayed here plenty of times and never did a room smell so bad! Smell like someone had a service dog in the room and the house keeping did get the smell out!

Everything was good

Yes

The staff were attentive and courteous Mattress was extremely firm... Facility could use updated

Mattress was extremely firm... Facility could use updated

Super mad that they ended breakfast early and when I checked in last night the guy was seating on his phone with his legs propped up on the desk and looked at me like I was disturbing his TV time or game time. When I get ready to check out there where three men just chilling one seating on the counter and the other two seating in chairs with their legs on their phone and having a living conversation with one other…just not a professional or good looi

Room was clean, beds are comfortable. Shower water gets very hot. Staff was polite. Would definitely stay again.

Clean room, friendly staff, clean towels and trash removal every day, and hot breakfast choices.

It was a little better than average. Could have had fruit options for breakfast as well as boiled eggs and maybe toast and jelly.

Friendly staff. Nice Clean room. Hot variety breakfast.

The whole place smelled like weed and whatever nasty smell. I got a smoke free room and was woke up to a chemical smell. Bathroom was nasty. Tub was not cleaned at all. I will most definitely not be returting to this place.

Black mold in ceiling Smelly Questionable stains on carpet Cigarette stains on curtains No plastic shower curtain Shower curtain torn Jetted Tub not working always

Nice place to stay

It was ok but the ice machines need to be working, Capet cleaned & jet tub throughly clean. Other than that it was ok

Perfect

Only downside was the pool was shut down

I shared with the manager my room (311) haven't been cleaned in 5 days Today December 8th manager kicked me completely out of the hotel I am a African American man 69 Year's old and a Stroke Patient This is absolutely Racial discrimination against me!! Management are Arabic decent

The room was very clean and comfortable.

Clean room and great staff

The staff is SO kind ! I’ve come a few times for trips to Memphis and I’m so happy to share my time with them ! Whether flying in or driving, the check in process was seamless. The rooms were neat, clean and had good air conditioning/heat. Exactly as pictured. Breakfast was hot and ready ! Check-out was super simple. THANK YOU !!!

Contort Inn always a great place to stay

yes

I put in a request to clean my room early and they absolutely didn't clean my room today

there are blood stains on the sheets?? crumbs, moldy food, stinks of cigarettes and mildew. Unprofessional front desk attendence. DO NOT go here

Price and location

The room had bad smell and very dated room. The stay was quiet and comfortable for 2 night stay, but I possible will not stay at this location again

very poor

Staff was nice, very accommodating, switched rooms for us twice to get us the room we needed. Unfortunately, the advertised available indoor pool is closed long term, and worse yet, the advertised indoor jacuzzi is also closed long term, and has been for a substantial amount of time, yet both are still advertised as available, actually this is quite deceptive. Breakfast is decent, but coffee machine failed to work properly at all during our entire two night stay.

Staff was courteous. Room was clean. Tv reception was poor

Excellent Hotel

Excellent Hotel

Much better than yesterday

They didn't cleaned my room yesterday

The staff was cordial. Jasmine was helpful. I was disappointed about the fitness area. During our stay we did not have access to the pool or fitness area

clean room super easy check in

Excellent Hotel

Clean

The carpets were filthy, sticky with shoes on and smelled of urine. Woke to gunshots being fired very close to the hotel. Bathroom tub finish peeling off over half of the tub, in room refrigerator did not cool at all.

Very friendly night staff super helpful polite and could tell she liked her job!!!! Definitely made the stay better having her welcome us into the hotel

Excellent Hotel

Excellent Hotel

This is not what I expected the service were horrible the room was not clean bed had stain on it the pool was not open it was a bad experience

Will visit again

Friendly staff and easy checkin. At breakfast, worker used profanity around kids. Hotel is old and a mess. Heater, Furniture and Bathtub were scratched, scarred and dented. No cream or sugar in room for coffee. FAQ’s incorrectly said hotel had a shuttle, costing me ~$40 in transportation. The phone numbers on the hotel site were either not working or were for new reservations. I finally got the right number from Hotels.com-a number not on their website

Great Experience

Excellent Hotel

Easy check in. Prompt and friendly attention. Good breakfast.

It was good stay for the right price baby and no bugs.

Tv remote, door locks were inoperable

comfortable.

Bathtub was in terrible shape & water in the bathroom would hardly turn off

Great cheap hotel

Breakfast food was good!! Honestly, what I expected for the price.

I can’t say it was dirty, but definitely doesn’t look like the pictures. Could use some major updates. The smell was hard to describe, but wasn’t pleasant.

So far to downtown, worst breakfast but . Clean and comfortable rooms

Booked this hotel because it advertised having a pool and spa. Both were closed by the Health Departement at April 25 this year. Breakfast was not great also. No O.J. only apple juice. Had a waffle (no syrup) and two patty’s with ketchup. Not the normal for staying in a Comfort Suites hotel.

Good

The real was real clean! Smelt good also

Air conditioner stopped working very loud. We had to move rooms and requested for more blankets and staff was very rude and refused to provide any

Clean room

When I booked this I was told there was a 24 hour airport shuttle. There isn't. I saw the photos of the pool, it was closed. There was no wayer available in the vending machine, the elevator didn't work, and my room was smelly, noisy, and there were stains in the bathtub. However, the man working the desk at 5.00 am is very nice.

Pretty typical stay. Nothing special. Jacuzzi was not very good. Breakfast was basic.

Room was clean, intense smell of weed, teenagers sitting on the floors in the halls hanging out, no soap of any kind in the bathroom, people out in the hallway SCREAMING at each other until very late night/early morning hours.

Mold & Mildew

Good everything

Our experience was nice it was clean and comfortable. I read some bad reviews but we were good no complaints thank you

I didn't do enough research and just assumed the area around airport would be safe. I was wrong. This hotel is clean and staff was great but the area is horrible. If the gate on the drive worked, I would've felt better. Parking has nice high fencing but the gate doesn't work so I didn't sleep much worried that our car was going to broke in to. When we were going down for breakfast, the front desk was having to run out homeless that were trying to eat.

The room looked clean but we did smell a bit of a urine odor walking in the room. Overall neat and would stay again

Drake at the front desk was GREAT ! The property was being renovated , tv was cracked room smelled and hallway smelled like it’s already been smoked in .. roach in the bathroom. Stains on floors

Room is old and smells not very good. Door handles had stains which can be cleaned better.

Roaches in the room. Very nasty. I should get a refund.

Nice hotel clean. Indoor pool was great wish hot tub had been open.

Customer serv rep

This hotel is not in the safest part of Memphis, I found out. The hotel grounds is surrounded by an iron fence. The gate has been removed. The building's exterior is dilapidated. Guys in the parking lot fixing cars. The staff person did not greet me, only said, "ID please." He never made eye contact or talked. Mold was on the ceilinig in the bathroom.

Everything was as advertised, except we had the pleasure of ants... multiple ants throughout the room. Besides that, great and good breakfast.

I’d stay again

Beautiful

Room carpet was soiled and bugs in the bathroom. Pillows and sheets were not clean

The staff was great, especially the front desk and breakfast staff. I didn't understand why the pool was padlocked at 7:30 in the evening. I was somewhat concerned about the area around the motel. It was kinda concerning for a grandma with young children.

Picture online were decieving and not as nice.Bed were very hard and not comfortable and actually the foot of the mattress was higher than the head of the mattress similar to a "U shape". ice machine on second floor did not work and no ice on first floor machine. no laundry facilities. air condition never changed temperature even though I tried. Out side of property not very clean and it looks as it were to be gated with fence around the whole property but nothing to close at night to make more secure. Cart was broken around the edges.

Breakfast is from 6am-9am my Kids Lo es the breakfast. The lady kept everything stocked well and clean! So many options to choose from I everything is old but it was good enough for us to sleep beds are kinda hard. We had dirty pillow covers. Restroom wasn’t cleaned thoroughly and even though I noted how many of us will be there we didn’t have enough towels but we just asked for some more. The Location wasn’t bad at all and didn’t feel unsafe.

The person at the front desk was extremely rude , didn’t even care to help the problem. WORST HOTEL EVER!!!

Nice

Nice hotel

Easy check in, industrial area, not bad. I felt safe but was cautious when going out

Some pros: The bedding was clean, and the breakfast was great. But overall I felt grossed out being in this hotel!

Trisha was the best thing about this hotel. The facility is beyond dated and needs remodeling because there is mold in all the corners. Everything felt wet and old. Beds and sheets were clean but they were wet. I only stayed the night because i was exhausted and could not drive on and the clerk Trisha really tried to help us.

Stay was fine for a night but wouldn’t recommend for much longer. Mold on lamp and room felt damp. Also charged a $100 security deposit which I don’t believe was listed on the Expedia booking.

Its good but the smell of smoke is too strong

This is the most disgusting hotel I have ever stayed in. Pictures are not accurate. The only reason I stay is because it was 1215am and I was exhausted. I will upload photos.

The staff is very friendly and most understanding. My favorite place to stay when in Memphis.

Great location and friendly stuff

Very surprised when showed up, the area that the hotel is in, is not good. Hotel is inside gates. Very aged hotel, they have tried to paint to make it look good, but paint cant cover everything up

Website says airport shuttle but they don’t have one

It was a last minute booking that day. We arrived around 8:00 pm. Customer service was good but the building needs work. We were able to swim for about 30 minutes. The hot tub was shut down. Our room was so warm. The lowest the temp would go is 70. No one in my room slept because it was warm. The floor was very sticky that we had to wear shoes in our room and the hallways smelled terrible with mildew. We most likely will not return.

Kind of run down. Out of the way location.

Dated property but courteous staff

My room was spacious, well-maintained, and very comfortable. The bed was cozy with fresh linens, and the amenities like the mini fridge, microwave, and coffee maker were a big plus. The Wi-Fi connection was strong throughout my stay, which made it easy to get work done. One of the highlights was the complimentary breakfast—hot, fresh, and with a great variety of options including eggs, waffles, fruit, and more. The staff working the breakfast area kept everything stocked and clean. The location is convenient, with easy access to the highway and not far from downtown Memphis and major attractions. Despite being close to the road, the hotel was quiet and felt very secure. Overall, Comfort Inn on American Way is a solid choice for anyone visiting Memphis. Great value, great service, and a comfortable stay. I would definitely stay here again!

Nice and clean. Great breakfast. Friendly staff

An evaluation of the system would have give more value to customers than the present policy. Of checking at 3:00 pm to check out 11: am isn’t fair. Thanks

I will never stay at this hotel. It was dirty with bugs in the room. Also, someone was blasting their tv all night - walls are very thin. Our air conditioning was broken and the bed was very uncomfortable .

Updated clean facility. Very spacious clean room

The staff was friendly and welcoming. However, the bathroom requires significant attention. The toilet has a persistent stain that makes it appear unclean and may need to be replaced. Also, the tub stopper is not functioning properly, and the bathtub itself would benefit from resurfacing or reglazing to improve its appearance and cleanliness.

We were in town for a funeral and I booked through Expedia. The rooms looked okay on the website but I should have read the reviews first. The hotel needs updating. Most of the workers were dressed unprofessional, including the women serving breakfast. On our first night we had just laid down when we heard a knock on our door. My husband got up and looked through the peep hole to see who it was. He saw two men standing right outside of the door, both of whom we didn't know. Needless to say we didn't open the door, but it made me feel very unsafe. I would not recommend this hotel to anyone.

Porcelain in tubs was terrible

My stay was overall pleasant. The air conditioning worked off and on which made it uncomfortable at times. I also did not know there were no laundry facilities on the property. I will not book here again solely for that reason. The younger front desk staff are not friendly at all. Sunday (5/25/25) the young boy at the desk appeared to be bothered anytime someone asked him a question.

Area around the hotel was industrial but was a short distance to highway exits. Staff was friendly.

Excellent

Ok

Pool was not open

The breakfast attendant Angie more than made up for it. It was just about closing for breakfast but she assisted me with a smile and helpful effort.

Great, but the room was a bit bright !

Close to facilities

Hitel staff was friendly and accomodating. The hotel was clean, the bed was very comfortable. The neighborhood didn't look fancy but ai took a chance anyway. I was glad I stayed there. It made my arrival and departure at the airport super easy. The breakfast was good. I was pleasantly surprised with the do it yourself waffle selection in addition to the other homestyle selections. Overall I was pleased and I would stay there again.

I can’t believe that this is part of the quality inn’s chain. If they’re not interested in putting in the necessary funds they should sell it to someone who is. The staff were, for the most part, very courteous. The facilities however , were terrible. Filthy carpets, peeling paint, broken equipment, suite furniture that is so dirty you don’t want to put your things down, and black mold in the bathroom.

Love the staff pretty clean rooms

staff was very helpful and friendly. I would definitely stay here again.

The room next to me were super loud kept trying to come in my room. And chewed up gum on nightstand

It was Hot and humid. The pool was closed, that was a bummer

The breakfast was phenomenal. It is not a continental breakfast very clean extra towels with no issues. The lady on the front desk was very helpful. The reason I gave this score of 9 the hot tub was not working. And since this was a business trip it would’ve been nice to set in a hot tub.

The breakfast was very good and was fresh. The price value was excellent. We recommend it for a quick overnight stay. We came to Memphis to visit Graceland and this hotel made it very affordable.

This was the worst comfort inn we stayed at on our cross country motorcycle trip . The area seemed very sketchy. The food at the breakfast bar was ok at best. And the ac in our room did not work properly and after being on the road for 11 hours on motorcycles all I wanted was a nice shower and cool room. Mattress was also very uncomfortable felt like it had metal springs about to pop through. Terribly disappointed. Not comfort inn standards in my opinion bc the other 6 we stayed at this trip were exceptional. The evening clerk was very nice and professional on a positive note.

Breakfast was great! Staff was awesome! Room was decent only thing was hot tub didn’t work

Ok

Staff is very helpful and laid back energy but always professional which is wonderful to interact with employees like the staff on duth during my stays.

Although considering the area and all other hotel options available in the surrounding area. its definitely my #1 choice to book a room at and its a very laid back atmosphere with the staff and maintained great breakfast every morning with plenty of selections to choose from and awesome coffee & latte machine offered 24/7 which is definitely bonus points in my book!

The front desk service from Mrs. Patricia was great

The breakfast was very good. The staff was very nice and very helpful. Thank you for the experience. If I ever come back to Memphis I will stay again.

Staff were friendly and attentive.

The young lady that checked us in was very pleasant and funny . She was also professional and efficient.

La mujer era muy enojada

For the price I would have at least gone elsewhere. No smoking was posted yet cigarette smoke was constant and room smelled bad

Broke toilet and missing blanket on one of the beds. Staff was great, but they couldn’t fix it right away so it leaked all night all over the floor.

staff was friendly no issues.

It was very clean the breakfast is amazing! Very quiet. It had cable with a lot of Chanel options as well. Also the workers are very nice

The hotel needed some updates, wasn't in the greatest part of town. Beds were comfortable, was ok for a one night stay, Was not to far from Graceland. The shuttle that they advertised had broke down. Cops came with guns out so that was a bit interesting.

The breakfast was great

Nice property

Upon arrival to our floor, we were overwhelmed by the stench of marijuana that it made our eyes water. We just wanted to get to bed to catch our 4:30am flight. At midnight we were awoken by someone knocking on our door “looking for their friend”. At around 2:30am, we were again awoken by the Memphis PD pounding on a room door telling them “to open up”. When we left for the airport and hour later, there were police all over the lobby. The front desk attendant just looked at us when we walked by. It was a horrifying stay and we couldn’t wait to leave Memphis.

Property not as pictured. Room smelled like meldew and old water. We wiped everything down with alcohol and lysol. Air conditioner had lint and mold in vents. Didnt even turn it on. Quiet location and staff was nice though.

This property felt much safer the the Comfort Inn off I-40 @ Macon Cove.

The pros were that the staff were nice, I did feel secure at night, and breakfast was okay. There's hot water and microwave/fridge. It was also very close to where I was going so that's a plus. However , I wouldn't try this again even it's for one night. For it to be where it is, they need to update their rooms.

I would stay here again.

Dated bathroom

The front desk staff was very nice on arrival. The hotel is not well kept, noisy, and did not feel safe with a broken window on the first floor.

My socks stuck to the carpeted floor in my room and I had NO AIRCONDITIONG! It was miserable- would NOT recommend

Great staff, clean and comfortable room and general facility.

Love it