Studio 6 Extended Stay Memphis Airport TN

I would not go back there.

It’s was wonderful

Dirty on the outside and inside staff at front counter no help at all ended up going elsewhere there were people hanging around outside the entrance and in parking lot definitely felt unsafe

Facility was run down. Floor was sticky and dirty. No comforter on bed just 2 sheets. Would not recommend to anyone unless they don't care where they sleep!

Disgusting rooms and they charged me extra for some bogus fee. Drugs everywhere. Not safe for you family.

Would not recommend

The only thing that I was upset about was the fact that I booked the room online, but once I got there, I discovered that there were actual hidden fees. The staff assured me that my extra deposit would be returned to my card, but my biggest worry was " What if I didn't have that money for that fee? Would I have lost out on what I paid online?" Other than that, the price of the suite was very reasonable, but I will not go through another 3rd party service.

quiet. no one at desk after hours

The property has problems, no remote for a whole week then didn’t get my refund, no tissue had to get own tissue. I will not recommend this hotel to anyone.

We didn’t stay at all, we arrived and they gave our rooms to someone else. We have to go to a different hotel

I mean the rooms were very bad condition. Bathroom wasn’t clean. Sheets were not changed. I even saw dead bed bug. Also saw blood stains from bugs. I checked in and checked out in 10mins.

Received key for 1st room, room wasn't cleaned. 2nd room, key didn't work, 3rd room had a hole in the wall, tv didn't work and the bathroom wall was very dirty. Dried up something- gross. The lady at the front desk was very apologetic. Also, they charge you additional fees totaling $75 that aren't mentioned on expedia. They charge a deposit, utility fee and cleaning fee and even charge your card before your stay. If it wasn't late and i didn't just drive 11 hours, i would've stayed somewhere else.

Nothing Everything

The staff was very nice and helpful. It was sketchy. Smelled of pot and dirty. Didn't feel very safe but in actuality we had no problem.

Amazing experience

In addition to the unexpected charges, I did not feel safe due to the people hanging around the parking area and lobby. Even though I had an early morning flight and did not have another place to stay, I still felt uncomfortable enough that I decided not to stay.

Nothing When I first opened my door to the room, a roach was on the inside of the door. It froze and then scurried under the door and into the hallway. The hallway itself was not clean. I spent the whole night with all of the lights on, in hopes of not seeing any more roaches. The entire place had a weird smell and thins walls. I had to pay $2 bedding fee and another $10 cleaning fee even though I was only staying for one night. I was not provided with towels but the drain in the bathtub looked so warm and gross, I wouldn’t have wanted to shower there anyways. The tile floor in the bathroom and kitchen was sticky.

The prophety didn’t have our room

They parking lot was full of trash. There was stains in the bathroom and kitchen. Not mention they had sign that said no toliet paper. They didnt have enough face rags to accommodate two adults. And our saftey was in jeopardy because they gave us the key to somebody else room. Thanks god they didnt have a gun. You get what you pay for and even that was too much.

Hotel was decent and clean for the most part. No complaints

it was cheap the shoddy construction and rehab. cockroaches. clientele was suspicious. not pleasant. also TV didnt work.

Nothing booked a reservation came all the way from St Louis just for them to tell me that my confirmation number was no good and they had no clean rooms the lady at the front desk was not friendly she was actually rude and I had to drive halfway across town to get another room I do not recommend you stay here ever

The receptionist was nice. The room was infested with roaches. The trash in the parking lot was overflowing and all on the ground.

Very bad experience

I booked the room, but when I arrived at the place, they told me they didn't have any availability, so I went out to look for another hotel. I booked the room, but when I arrived at the place, they told me they didn't have any availability, so I went out to look for another hotel.

Smelled like cigarette smoke cigarette buts all over the place no free wifi and I had to pay 2 dollars for a electric bill and 4 dollars to wash clothes and 4 dollars dry them

Noisy people

There were several people standing around the lobby drinking beer from large beer cans and there was a strong smell of smoke as if someone was smoking inside. When the receptionist finally got to me she informed me that my reservation had been canceled an hour earlier and it wasn't available. That was it,no explanation just call Expedia for a refund period. When l asked for some documentation on the cancelation she copped an attitude and began talking to me in a very aggressive tone,to which l realized l was in a very uncomfortable situation. It appeared that this property was helping people with living assistant and that was confirmed by a person outside that l talked to that was staying there. This is not a safe place and my teenage daughter was happy that we just got in our car and drove home to St Louis regardless of the enormous pressure that put on me after having driven all day.

The customer service was not great. They did not have wake up calls. They could not tell me if my room was ready or not at 4 o’clock with the situation in the parking lot. I left without checking in and went to a different motel and paid to stay there.

N/A Bad locality. Bad reception desk service. Nothing close to the description. No 2 queen beds as booked. No breakfast as mentioned.

Friendly staff Roaches

Leaking fridge

The internet kept going out. Guests walked their dogs with no leashes...one ran into my room. Road the elevator with a guy who had a gun in his pants. I usually know what I'm getting with a Motel 6, but for the price i paid, this establishment was unacceptable.

The location was not bad, and the receptionist was very kind and professional. The entire hotel smelled like rotten food or fish. Including the hallways that led up into the room. And there were piles of trash 4-5 feet high outside that should have been in the dumpster, but no dumpster was nearby. We found rotten onions and garlic in a drawer in our hotel room that had little brown roaches crawling all over it.

I didnt get the room i paid for. I paid for king they me a queen. Dead roaches on the floor. Water was not hot the tub woukdbt drain after i showered

Easy , not secure. When we pulled up, the police were in the parking lot and it appeared they were tending to an argument or dispute of some kind.

This was the nastiest place I have ever stayed. The outside is nice and the photos on the site are good but definitely deceiving! Do not stay here unless you are desperate!

No nos pudimos quedar, no respetaron las reservaciones, ya que las habitaciones las tenían ocupadas y además en estado pésimo, por lo que solito el reembolso correspondiente para que me indiquen cómo debo aplicarlo.

They need better communication with Booking.com or something. I paid online and when I got to the property I was told they don't accept online payments and charged me a couple dollars more at the property. I was then told the online charge would not go through, well both charges did go through and now I have to jump through hoops to get my refund.

Hotel had bugs and dirty shirts and I didn’t get the actual room I booked

If you staying 5 days or more they should knock and change your towels daily. You shouldn't have to go to the front desk to change out towels daily.

Nasty

Room was not spotless. There was a roach in the bathroom. There were no pots or pans for the room for cooking on the cooktop. Not enough towels and no assistance to get extra towels. Do not enforce the no smoking in rooms.

The location Nothing

Couldn't put us in the room we booked. The room we did get stunk like mold. Smashed 2 roaches. Had to ask for a hairdryer. The hallways wreaked of mary jane. Find somewhere else. Trust me!

Good

This place is basically used as apartments for people using it as low income permanent housing. It is extremely unclean and not in a safe area.

Parking easy, large clean rooms, pets allowed. Staff really friendly and always happy.

Great 👍

Everything is bad about the hotel

Amazingly

Clean

Amazing

Everything is horrible

There wasn't anyone at the front desk, had to call on our phone to have someone come check us in. Had a kitchen with no dishes. Tried to get someone to bring them but gave up. A number of people hanging outside smoking cigarettes. Felt very unsafe.

Did not get a refund or credit although I didn’t make it to my stay due to flight delays

Hotel itself was fine. Our room had old gum dried and ground into the carpet and on lanoleum floor. Bathroom door would not shut. The beds were uncomfortable. Blankets on beds had some dark stains. The floor is thin and creaky. There was no breakfast except coffee even though there was a sign at front desk that said to only take 2 muffins or oatmeal. There was also a card in our room that said the breakfast hours 6:30 -9. We got there around 8 and front desk said there was no breakfast. The hotel is conveniently located for Graceland and downtown Memphis area. Front staff was friendly. Price was good.

Absolutely amazing service, GM Mya is the best and takes care of her guests. Super kind friendly and safe area to be in. Love staying here!

Ashley made my stay super comfortable!

Nice service. Good price. Room okay but, walls not real clean, ceiling sagging

Property is old and not well maintained. It is clean, but the bed was collapsed on one side and not comfortable at all.

Check in staff was friendly but failed to explain they do not clean rooms every day during my 4 day stay paid in advance. The floor was very sticky, bathroom wasn't very clean and both door very dirty. The cabinets were bare & microwave in very bad condition.

Good hotel

Stove could have been cleaner,watch out for thieves outside and front door always open not locked after hours

Nice

They had a horrible smell at the property.

It was like an old run down motel.

My guest was afraid to return to my room once they realized the staff was actually unable/unwilling to even ensure the gentleman who robbed me returned to the property. Which he did twice. They tell me I would have to leave as the knife I wear in my belt every day violates the their no weapons policy. How? They could not tell just that there is a picture of a knife in the sign. So. They was the managers reasoning.

Quiet and nice

Great stay

The staff is wonderful Mya the manger is very helpful her staff gets a standing ovation

My night stay was good

The room needs minor updates and fixes to receive a higher rating.

Wonder staff Craig Mya and Eric

I LOVED THIS EXTENDED STAY. ILL BE BACK

This was a breezy choice for our overnight stop in Memphis. The location and parking were super convenient, the surrounding area was perfect for walking our dogs, and Ashley made check-in and check out super smooth and sweet.

Shady individual going around looking in car windows

Shooting. Vagrants, people sitting at every exit. Not breakfast. I’m diabetic and I booked because breakfast was offered. No restaurant near to walk too. Had to uber or Lyft bec add use vending machine broke.

Very nice guest the rooms where nice and spacious

the staff were very nonchalant and didn't do didn't want to work the TVs was out of service the air did not blow heat and the water did not get hot

Very bad place to stay . The whole place smelled bad, loud customers. The place is not neat at all. Beds not clean. We checked in and less than 30 minutes we had to check out due to noise and the room condition. The General Manager was very nice and went beyond to refund us our money, she called early morning to found out why we left .

I was surprised though - no hangars. The TV took a bit of time to get to channel selection. Heating/cooling was good.

I am very pleased with the hospitality of employees in the leadership role(Mya, and others), and general staff.

I love the communication, and the hospitality of staff in the leadership role and general staff.

no trash can in room , stopped up sink as well as the Tv didn’t work

This hotel has seen far better days and cost-cutting on maintenance, "breakfast" of coffee only and a few signs.

The assigned “non-smoking” room smelled of cigar smoke, but they politely re-assigned us to a much nicer room.

Not for tourists.

Overall my stay was good. Better attention needs to be paid to cleaning the room, there was left over food in almost each cabinet. It would be nice to get more than 2 pillows on a king size bed. The shower rod had rust on it and the vents had caked up dust on them.

There was bedbugs in the room.

Friendly staff and clean rooms, it's very good.

I was given a room and there was a dead mouse in there and there was water damage and roaches everywhere!! It was so awful the room I was put in!!

I enjoyed myself

The property needs more security. Cars were being broken into. I had a gun pointed at me while outside smoking. And I need more than the cameras will be reviewed. I frequent this location quite regularly love the staff

When we arrived the room the gave us was dirty. Dirty sheets on the bed. No pillow cases no blankets. Dirty washcloths in the bathroom. They moved us to a different room. Toilet needed plunging every time. Took forever for maintenance. They then left the plunger. Bugs in room

NA

Staff was great! It's tucked off a dead end road in a business district so it stays quiet. At least for my week stay. It's not the most fancy but it does the job

DO NOT stay here

Excellent service

Pictures are deceiving. The young lady that assisted was very nice , pleasant and patient. She allowed my dad and I to look at the room before checking in (or so I thought). Water dripping, light in bathroom didn't work and the area in general was not pleasant. I tried to get the reservation cancelled but could not. My dad, mom and aunt were with me and I didn't want to have to worry about our safety because of area.

Great stay

Excellent

My stay was horrible. We arrived and there was no tv in the room, no microwave or anything and the ad said that it comes with the room. We had to inconveniently move from the first to the 3rd floor. Just horrible. Will not return.

The Night Desk clerk named Edna was excellent. Very helpful, as were the front desk ladies in the morning. Helpful with transport information and assistance. The only negative about the stay was the smoke detector in Room 247 kept chirping every 60 seconds all night..

Nothing

The hotel is getting really run down. There was trash, cigarette butts all over the yard and parking lot. There was people hanging around outside that looked suspicious. One day the hotel was on lock down and front desk could not tell us why. No one offered to see if i needed anything. I will not stay there again.

I ask for extra towels and wash clothes only to be told no. When I insisted I was told they were washing. Website stated a breakfast. That was false. Coffe only. I would not stay here again if the gave me a free night The reason I ask for towels was because the ones in the room seem to have hair on them Refrigerator was damaged

👌

The stay was okay but the stove didn’t work & there was no appliance.

Dirty, water wasn’t working, no remote control, could not provide any extra blankets or pillows, floors were sticky

Keep it up

This facility is well past its prime. They had no clean rooms...so we went into 6 rooms looking for one that was "clean enough" for me to stay the night. No clean sheets or towels. After some pleading, I received clean sheets, made the bed, slept, and left first thing in the morning.

No housekeeping or wastebaskets or fresh linen.

They should put up new photos to show how dirty the rooms are and worse of all the inside smelled terribly

Made reservation on hotels.com. Got to hotel to check in and a very rude female employee informed me they didn’t have a room for me , I’ve already been charged for the room they don’t have AND she couldn’t tell me who to contact to get a refund .

The air condition didn’t work and it was humid. The floor was sticky. It smelled like stale smoke and mold. The smoke detector was removed from the room. People were outside sleeping in cars. Lightbulbs were missing from lamps. I tried calling because per listing, there’s 24/7 front desk service. No one answered. It was such a bad experience. It was not safe.

I arrived late due to traffic (around 10pm). The air condition didn’t work and it was humid. The floor was sticky. It smelled like stale smoke and mold. The smoke detector was removed from the room. People were outside sleeping in cars. Lightbulbs were missing from lamps. I tried calling because per listing, there’s 24/7 front desk service. No one answered. It was such a bad experience. I didn’t feel safe. The owner should be ashamed.

However, the condition of the hotel was in dire need of repairs and remodeling…the hallways were filthy but the room and bed was clean and comfortable. Even though it was very late if it wasn’t for the patients and kindness of Ms Alfany aka Renea and her prayer for me…I would have left and slept in my car! She offered impeccable customer service, offering the best room she had available inspite of the deplorable hotel conditions.

They do not have supplies/utensils for the kitchen. No cups, glass for water, silverwares, plates, nothing.

The table was coming from the wall bugs

I did not feel safe and I was carrying tools on a trailer. I left, I used Hotel.com to get a known hotel to me 90 miles away. Im going to avoid using Hotels.com for hotels in the future and I'll never stay at extend america in the future.

Hotel was dirty, room had no utensils dishes cups etc. Bathroom trash was not emptied, shower head sprayed water on the ceiling, toilet seat loose to the point of falling off, halls had holes in them, hallways reeked of weed! Kitchen chair missing supports and wiggled, was afraid it would collapse.

The staff was extremely helpful

I liked the customer service. The staff was approachable and friendly.

Everything was good

The service was terrible the room we were in the power socket quit working they wouldn’t do a discount but moved us to another room where the television was broken and not working.

Room was not clean and sanitary

Very quiet and PEACEFUL during my stay

The bathroom has no tissue in it. I literally had to find a staff to get a roll. The soap dishes for the shower were on the sink. I don't recommend staying

The rooms are rundown but the staff is awesome and laundry facility has a tap to pay option

When I got there , there was a woman there that was not too friendly. I explained to her that I had already checked in and she told me she couldn't see anything due to her not being able to log into the computer, and that she didn't know if she would be able to help me. Meanwhile I just got off a long flight and now being told I don't have a room. So I got on my phone and showed her my itinerary from hotels.com with the confirmation number.. this woman looked me dead in the face and said "Ma'am that has nothing to with us!" Excuse me?? How does it not?? When I've booked for this room through this website!! .. she gets the manager on the phone and the manager informed her that she indeed spoke with me and that all she had to do was get the payment. But they ended up getting into as well! So the manager told her to give me a key and she would correct it in the morning. Although the manager corrected it, she put the dates in wrong! So my reservation was from 12/1-12/4 and I was checked out on 12/3 so then after I spent a whole day in training and having anxiety about my belongings being left there. I hurry back to the hotel and was told I'd have to pay for another day! Poor service.. I almost had a panic attack I was so frustrated

Where do I start. Old, run down, no smoke detectors, no utensils or anything in the kitchenette, broken shower rod and section 8 people living there. The manager was great and so sorry of the conditions that they are working on them.

No lights in bathroom.. bath tub was not cleaned .. smell and odour in the room

The area around the property is horrible. Homeless folks hang around the property the facility was very clean tho

Aahley was wonderful also mya

This is a terrible hotel. E-mail received for feedback is asking “how was the check in?” Well there was no such. Expedia website for this hotel says check in ends at midnight. My husband and my 2 daughters arrived between 11 pm and midnight and there was no one to help them. This hotel has a sign saying check in ends at 11 pm! Called to phone is advertised there and of course no one answered. While they were there waiting trying to get help they killed a cockroach. That’s when they decided to leave. I called Expedia asking for a refund and they said “property needs to authorize refund” ……….

Quiet

Very quiet

the lobby smelled of marijuana when we first stepped through the door; I got there late after 11 pm and they only had a cleaning lady working the front desk bc apparently they have "office hours" for a hotel. Then they "ran out of the double queen bed" rooms we had booked for the night. The whole place felt and smelled dirty. Thank goodness our stay was only for one night.

The room was in disrepair with torn lamp shades, peeling paint, a nonworking phone, and a drawer that would not stay closed. I didn't complain about any of that. I put our bags in the room and went to visit with my parents. Upon returning to the room, water had leaked from the sink or the refrigerator and pooled in the floor. I couldn't call the front desk for assistance, so I had to take my young children to the front desk to request assistance. Between the key cards that worked very poorly and the time it took to get another room, the process took an hour. The attendant didn't know whether the King and Queen rooms had sleeper sofas, which was necessary for my situation, given that my original room had two beds. Eventually I got my girls settled into a room that had no bedding for the pullout couch, not even a sheet on the mattress. I slept under my jacket for the night and had to go to the front desk the next morning for bath towels, as the room had none.

This hotel had a broken computer system and could not check any customers in. We had to find another place to stay at the last minute after 10:00pm.

The property itself seemed scary. Stragglers in parking lot. People living in hotel. Refrigerator made horrible noise. It was dented and had mold on the side.

I never got to check in because Expedia didn't let me know when I was booking the room there was a 150.00 deposit that I didn't have after I got an Uber there!! So no they service was terrible I was left to stand outside and find a hotel to stay at because I was on a budget.know y'all trying to charge my card and I never slept there because I booked a room that told me 93.00 bucks to check in but when I get there it 250.00 bucks to check in I was so upset

The property is full of bed, bugs, and roaches. There is garbage overflowing at the trash, cans, bed mattresses, laying on the side of the dumpsters holes in the ceiling, dirty microwave, extremely dirty.

Did not get to stay because my flight was delayed to after midnight,therefore I was unable to check in. And refuse to refund. Never again

Na

The staff are amazing

This is a great property to trust your family at. It's children and pet friendly. I love it!

Nice