Andaz Miami Beach Resort & Spa

Everything was amazing. The food was delicious. The service was great. I would not change anything about you guys’s place and I would love to visit again.

We had an excellent stay at the Andaz! We recommend this resort to everyone. Beautiful boutique hotel.

I was very impressed with the Andaz. I didn’t book/choose the property myself, as I was traveling with a group of girlfriends, so was curious to see what I was in for, particularly as I have stayed at probably a dozen of the best properties along Collins Avenue… I loved the Andaz! It was spotlessly-clean, the staff was friendly and professional (particularly accommodating with several changes to my plans/reservation after one of the girls had to bail last minute), the property was conveniently-located to all else, and rooms were spacious and well-appointed. I will be back!

It was so peaceful.

Exceptional

The property and room was very clean and well maintained An ideal location Would definitely stay again

The property was beautiful and well maintained. Nice room with comfortable bed and big screen tv.

My room was stunning and bed was super comfortable. I rated the hotel a bit lower because I had a rough experience. My room wasn’t ready until 6 pm so I missed by evening plans after a long day of travel. The staff was accommodating- They fed me and provided an additional credit to compensate me for the inconvenience. Food service at the beach was quite slow and I ended up getting food poising later that night. They did an investigation into what the cause could be and provided me some spring waters. If I chose to stay here again, I would probably just not order food at the beach and call ahead to ensure my room is ready before I arrive. Again, I really loved my room, but my experience was unfortunately tainted by a few experiences.

Amazing! 10 out of 10 highly recommend!

Decent.

Great trip

Very clean and close to everything. Staff was super nice and always helpful. beds were super comfortable. Overall, it was just beautiful.! The only thing I didn’t like was in your room they have a lot of items that you can purchase. Things like M&Ms peanuts, alcohol, and several other things. We didn’t use any of that stuff, but I noticed that a peanut butter cup was not in there and it was on the menu price card that was in the drawer. I decided not to say anything about it, but I thought what if I get charged for this?? Well I did! It was only seven dollars and some change but still I feel like that is a little unfair.

Very clean and close to everything. Staff was super nice and always helpful. beds were super comfortable. Overall, it was just beautiful.! The only thing I didn’t like was in your room they have a lot of items that you can purchase. Things like M&Ms peanuts, alcohol, and several other things. We didn’t use any of that stuff, but I noticed that a peanut butter cup was not in there and it was on the menu price card that was in the drawer. I decided not to say anything about it, but I thought what if I get charged for this?? Well I did! It was only seven dollars and some change but still I feel like that is a little unfair.

Exceptional

Passable

Very nice, new hotel! Could have nugget breakfast every day

Property was amazing! Favorite part was the fact that there is a pool for just adults and one for those traveling with children. Cannot wait to go back!

Sooo amazing here

Beautiful resort

Very quaint boutique hotel with great amenities- really enjoyed the towel service by the private beach beds and the fitness center on the upper level. Very pleasant decor and overall ambiance. Would most certainly stay here again on our next visit.

The staff did not help, they only offered a 100 dollars credit, and they suggested to talk to expedia. We did that without any success. On the good side, the pools are nice, the access to the beach is very good and the service is ok. Food in general is very basic, nothing memorable,

Clean room, ice was difficult to find, room was not ready at check in

- Friendly and helpful hotel team - amazing views from terrace rooms - clean, spacious and stylish - CVS directly outside

Really lovely upgrade from the Confidant hotel to the Andaz. Staff was extremely friendly and helpful in every way. Room was clean and spacious and loved the beach and pool service as well. Take a yoga or pilates class on the roof if you can - the view is amazing!

Superb

Service and assistance was 10 out of 10 Na

The food was delicious, the view of the pool was gorgeous. Having the beach in front of the property was luxurious. Beautiful and relaxing views. Well maintained, however for the amount of money we had to provide for incidentals and resort fee’s, the first day shower was malfunctioning, along with having to call a technician twice related to the malfunction of the air conditioner, It was very disappointing. Also one of the bartender’s she was rude when taking orders, and gave an attitude when I was just vocalizing what I wanted to drink. Not the customer service I was expecting. I missed her name otherwise her name would be documented on this review. Deposits are also held on your account for more than one week, which is also disappointing.

The staff are the highlight of the hotel. Their friendly smiles from the moment you arrive make you feel very welcome. The service to the client is impressive. The king room is really small…so small that there is no wardrobe or drawers for your clothes. Don’t get me wrong the bed was comfortable the room was stylish and clean, but for 502 euros a night….i would expect somewhere to put my clothes and for there to be a safety box. I was only staying for one night so didn’t make a fuss but for anyone staying any longer this is definitely not the room for you.

Exceptional

The food was delicious, the view of the pool was gorgeous. Having the beach in front of the property was luxurious. Beautiful and relaxing views. Well maintained, however for the amount of money we had to provide for incidentals and resort fee’s, the first day shower was malfunctioning, along with having to call a technician twice related to the malfunction of the air conditioner, It was very disappointing. Also one of the bartender’s she was rude when taking orders, and gave an attitude when I was just vocalizing what I wanted to drink. Not the customer service I was expecting. I missed her name otherwise her name would be documented on this review. Deposits are also held on your account for more than one week, which is also disappointing.

Very relaxing and beautiful

Exceptional

THIS HOTEL IS EXCELLENT!!!! Do not look any further book here! The staff is absolutely fabulous … hospitality at its finest. The hotel pool atmosphere has energy and service! The on the

Nice property if not a little crammed. Stsff was great, did their best but poolside food took forever,or they fogot on 2 occasions. Hospitality room wasn't available as we had scheduled and we almost missed our flight

Loved staying. Didn’t want to leave

Exceptional

Lounge chairs uncomfortable to sit in. Phone didn’t work. Missed room make up.

Excellent all around.

Poor

Wow wow wow! Amazing hotel. We have stayed here when it was the Confidante and this is a great update on it:) Beautiful comfy outdoor seating, lovely rooms and byredo in the showers. What else do you need? The beach was great as was the pool. We ate at the wonderful Aguascalientes. Everything is thought out. Beautiful!

The, front desk staff lacks training and it shows at every level, the concierge also is been one of the worst I ever encountered, valet parking great, on site restaurant very good pool and beach understaff and no sense of hospitality mediocre with the feeling they know but really don’t care attitudes

Great access to beach and Miami Beach board walk. They have two pools, one for only adults which was nice if you just want to relax. Great food and bar service by the pool. Room was very nice and clean.

It was great. But not 5 star

Bad

Passable

Overall really nice, great staff. My only complaints are that for two consecutive days they closed the adult pool area due to a private party, but they still charged the daily amenities/resort fee. Also, one of the two elevators was broken for three days and the wait times were so long that guests were choosing to go up 5-to-11 flights of stairs. Perhaps the elevator problem isn't anyone's fault, but finding the better pool area closed early (twice) for a party was frustrating. Both days the party was eventually cancelled due to wind/rain, but during the time it would have been open (without a party), the weather was fine, so we lost out on the awesome pool R&R for no good reason. If they want to book parties there, the set up should begin after the normal pool area closing time.

Great staff and beautiful property.

Beach view room was a side view of the neighboring hotels trash cans. Can barely see the beach from this side. There is no lobby area or places to relax. Very cramped and pictures on website make it appear much larger than it is. No hot tubs and housekeeping was rude. Definitely better places to stay along this stretch.

Exceptional

Great beach, good level of comfort, quiet neighbourhood Expensive breakfast, room a bit small

Great beach, good level of comfort, quiet neighbourhood Expensive breakfast, room a bit small

Loved it.

Chic and comfortable

Chic and comfortable

Everything about this hotel is spectacular

A lot of positives but this is not a true 5 star experience in its current state, particularly on the aspects of cleanliness and service. The room itself was very nice, renovated, clean, and the bed was super comfortable. However, the common bathrooms in the lobby and near pool are quite rundown and smelled terribly which immediately dampened the experience. They also still need to work out kinks with check-in process, knowledge of staff on property / check in process, the speed, organization and quality of the beach service, and general customer service and attentiveness to guests. Overall it’s nice place but if you’re looking for a true 5 star hotel experience on these aspects; would keep in mind.

Very nice hotel to stay in while in South Beach. Immediate access to the beach and the walking path next. Very nice area to be.

The staff was terrible! The room was a partial view which was not written on the description and expedia agreed with me as well. The lobby is not a 5 star hotel lobby but what made it worse is the staff and the quality of service. We had 3 rooms anof that everyone was n

The food service is a bit slow at breakfast and pool area. I also didn’t get my room cleaned for 2 days

Location on the beach, newly renovated and modern decor. Bikes available Rooms are a bit small, no space for a desk

Excellent property!

Exceptional

Location on the beach, newly renovated and modern decor. Bikes available Rooms are a bit small, no space for a desk

the property is very underwhelming in all aspects...I normally stay at the EDITION and I decided to try something new.. big mistake. There is a small lobby, the ceilings are very low and it seems u r in a tunnel. the rooms are good.. even if I choose a suite ocean vista and didn't say that was a partial view anywhere in the add, quite disappointing.

Amazing! Stay and staff. Clean and very luxe. From the byredo toiletries to the clean bedding, room and space. Staff was amazing. Kind and responsive. Pool was gorgeous and the food was great.

The hotel is lovely. The restaurants and pool area are very nice. The issue I had was with staff entering my room when I had the "PRIVACY" sign on when I wasn't in the room. I have brought the issue up with the management and they have assured me they will address it and get back to me; however, I never heard back.

Exceptional

Very noisily , doors banging

- There were construction and drilling noises during our stay that disrupted any sense of peaceful environment, both in the room and the pool area, not sure from where. - cleaning staff disrupted our sleep during late afternoon even though they had already cleaned the room in the morning - Room is on the smaller side in size - they did not have the courtesy to extend our checkout by even one hour - Hotel layout is confusing Elevators are small and can be crowded and slow. - In no way is this a 5 star property or service. Maybe only in US.

Our breakfast was fresh and delicious and had a very stylish presentation!

Pros: -Good breakfast -Beach access -Delicious cocktails at Bar Centro -Comfortable spa though amenities are limited Cons: -More service hiccups than I’d expect at a 5 star e.g. had to wave down someone for lunch on the beach, called room service 5-6 times with no answer, slow check in, wasn’t offered a welcome drink and observed someone else receive one, received free drink voucher at check in but the dates were for when I wasn’t at the hotel, no help with my luggage at arrival or departure -Small room that wasn’t anywhere near pristine. There were hairs on the towels and walls. I had a strobe light effect coming from the bathroom at night. Confirmed the room was renovated but still looked dated. Overall I was disappointed. I read reviews about service issues from several months ago, but chose to believe that surely those would be resolved by now because why wouldn’t they be, but alas- no such luck. I’ve loved other Andaz properties but can’t recommend this one. Stop in for a drink though.

Clean, soothing, upscale, excellent amenities

The hotel was exceptional for an adult vacation. I don't think I'd recommend it for families. There are two pools: one adult, and one for families. The pool is perfect for adults; I feel the family pool is a bit small for families. The staff went above and beyond to make our vacation amazing. The restaurant, food, and drinks were excellent, and the concierge had great recommendations for restaurants outside the hotel. The spa was top-notch, a bit pricey, though. The gym had great equipment and had a selection of classes. The location was perfect. There is a great walkway in between the hotel and the beach, and went for miles. The beach staff worked hard to lay out chairs and umbrellas, and were always available to help. I would highly recommend this hotel.

One good manager named Hunter tried to make it right All the rest were angry bitter that they had to work and forgot the basics of hospitality. Snippy, whiny attitudes across several encounters. Also; the rooms are LOUD due to hallway noise even if you are far from the elevator I would suggest any other hotel at same price range over this. Will not be back. We love Andaz in Scottsdale etc.

Housekeeping was inconsistent. Didnt clean our room 1 day. My husband and I paid for 3 rooms for our family and they gave one of our children a huge suite and we had a tiny room with very small bathroom. They wouldn’t move us.

Beautiful hotel perfect location

Great hotel, one of the best hotel gyms I've been to. Also a great experience at the beach. A little disappointed that the spa is separately operated at this price point but it is understandable

From check in to check out, NOTHING about this hotel is 5 star. Save your money. The front desk laughed about me using an IHG credit card at check in. I would choose IHG over Hyatt any day. I wasn’t able to check in until 5:30pm when check in is 4pm. Unacceptable. When the room was ready they just handed the keys to us, no overview of the hotel, restaurants, nothing. We didn’t even know how to get to the elevators to take us to our room. Horrible service at the pool. The employees don’t even acknowledge your presence. Food overall was terrible. At check out, no one asked how our stay was. I could go on and on. I normally stay at the Four Seasons Surfside and I will be back there.

Exceedingly small, closet size room. Housekeeping did not come during several days of our stay. Beach amenities were plentiful.

It’s a decent resort that was overpriced for what it offered. There’s no real lobby, the staff is average, the rooms are ok and the food is ok . Nothing upscale except the beach which is Miami Beach . Was expecting a lot more for what I paid .

Very clean really enjoyed my stay . The only thing I would change is that the chairs at the pool should all have cushions. They were very uncomfortable.

Great stay. Best spot on beach. Great staff

A maintenance crew was working right outside my window during the night and well past 1am. They were welding and hammering metal sheets and talking loudly. I called the property manager 5 times and they kept saying that they cannot ask the crew to stop working even though it was almost 1am. When I tried speaking to the crew they said I should speak to the property manager. The work wouldn’t stop and I was only given the option to change rooms at 1am. I do NOT recommend that anyone stay at this property. They do not care about their guests.

First night the street construction started at 5 am Had to pay lots of money to upgrade to the other side of the building. They should have warned us about construction at night time. It was so loud all night.

From beginning to end we had a wonderful stay at the Andaz! Staff was friendly, attentive, responsive. Rooms were beautifully decorated yet comfortable. Beach access and service was great and food was amazing. We hope to return some day!

Yes Ocean was partly visible from my room but it seemed quite small for a suite.

Coffee available in lobby

The room was overpriced for what you had. Extremely small sitting area. Tight bedroom.

It was nice but not a five star. On- site restaurant is just ok, rooms are small, no desk for working, clean and nicely updated. Friendly staff, ample free water.

The location was fine as was the entertainment in the main restaurant. The food was very good - staff were extremely friendly and good looking. Finding the reception desk was a challenge as it's on the second floor (no clear signs indicating as such). The hotel staff use the same elevators as guests, which makes it difficult to maneuver around their carts. The hotel pool was overflowing - not a free chair in sight, so there was no choice than to go to the beach,

Beautiful resort, pool is nice and the beach is gorgeous. The pool and beach staff is wonderful, but the check in and check out staff and experience was one of the worst ever. When we got to the hotel the check in person seemed to not care less if we were guests or not, no greeting and no overview of the facilities. We learned today at check out there were bikes we could use. Also, before checkout someone came into our room to check the mini bar for usage which typically is done daily or after you checkout -it was odd. I don’t want to take away from the staff because they were all great outside of check in and check out

Excellent place with beach access!

Meh. The room was nicely renovated. Bathroom nice. Suite was a bit disjointed in that the balcony is in the bedroom, the living room is a weird uncomfortable couch facing a large TV. Balcony ocean view was worth it. The pools and gym were ok. Need many more plants. Great beach and beach service. Despite housekeeping planting out in the hallways at all times we had issues getting room cleaned. Location fairly busy right next to the causeway.

The customer service and decor were outstanding!

1 - we had 2 rooms in front of the cleaning crew quarters. this meant every morning at 8am the doors would start slamming, the cleaning ladies would start talking loudly… it was a disaster in the morning. Like paying $600 a night x 2 to be woken up by a drill sergeant! Not again !!! 2 - minor complaint, they lost our order at the pool but did try to make up for it

This hotel is amazing. We love everything about it.

Has a good aesthetic and vibe Overpaid for what was offered. Most of the staff were very nice but some services were very slow and lines/wait times long. Not sure if they had enough people to efficiently run the place for being a five star hotel. Felt more like a 3 star experience in a lot of ways

Wonderful property! Very clean property and friendly staff. Room had a great ocean view. Beachside attendants were very attentive we had Ryan helping us out both beach days. Perfect location for our 4 night getaway.

Room was in good condition just small.

Paid for an Ocean Terrace Suite and got a suite with a balcony that looks at a wall. Asked to change rooms and they wouldn't because it would be a upgrade...which would cost me an additional $300 a night. Do not recommend.

The hotels are newly renovated. They did a wonderful job. Everything is beautiful, modern clean. The staff was amazing. The amenities were great. I will be coming back to this hotel 100%.

Beautiful, new-perfect location. Great beach and pools. Spectacular staff. Everyone was friendly and helpful all the time! Nothing

very clean and convenient No complain

Beautiful rooms and location. Friendly team. Sophia at the front desk was particularly helpful. Wonderful stay all around.

Our flight was delayed which made us late and they sold our room. I can’t believe it.

Loved the layout , restaurants great food and great customer service at front desk and bar Pools we’re awesome - had no hot water in my room for 2 days had to rate a cold shower - elevators are old and don’t work properly with card swiping long waits or it didn’t arrive need to be replaced - was little complicated navigating around the pool and to the beach

Only criticism: breakfast on site was crazy expensive! I opted to walk to the Betsy several mornings. Food so much better and not close to $50 for solo breakfast!

Staff was great! Very accommodating! Friendly! (Alas, I did not receive free drink benefit. I was not informed.)

We had the skyline loft and it was a very clean, spacious and modern room. It felt very cosy like a small apartment. The only thing that I didn’t enjoy was the wait for the elevators. We did visit NYE weekend so the hotel was very busy, causing the elevators to take a long time to arrive when requested. Also, the motion sensor lights in the bathroom were slightly annoying as the lights would constantly go out in the middle of showering despite movement in the shower. A hack I figured out was just opening the shower door occasionally but that kind of interrupted the shower and made it less enjoyable.

Great staff. Good bar and very good food program. Room are a bit cramped for a family but to be expected given the architecture. Andaz maintains a fairly premium experience. We enjoyed the stay and would stay again.

Th staff was wonderful, the rooms were clean and comfortable, the service was great. My only improvement would be more kid friendly menu items - they had stuff off menu at dinner, but it would be nice to have options at breakfast (half priced buffet for example). The pool/beach menu was great.

I stayed at Andaz during Art Basel this year, and it was a wonderful experience. Super welcoming staff, incredible breakfast buffet, nice pools, and literally everything you expect form and excellent hotel! I would certainly go back!

Beautiful, modern hotel with beautiful ocean views. However, I would definitely not stay here again during Art Basel, the traffic in this area at that time was insane! Took an hour to get an Uber, if you could get one at all, andanother hour to get where you wereing.

Clean modern and access to the beach Far by walking distance from main area of south beach

Excellent location and pleasurable staff.

Beautiful location

Beautiful facilities, great pool and pool bar, food and service

The service is indisputably bad. They can’t give you the right room and can’t even do basic room service. Also, watch out if they say breakfast is included when you get in because it’s not. What a joke of a hotel.

We stayed for 10 nights and it was greaT experience. Staff is very friendly and responsive. If you ask for something its gonad be done immediately. Definitely will consider for next trip!

Clean. Generous. Aesthetics. Great service.

Many staff very good. But housekeeping were extremely intrusive particularly on morning of check out. Bar is not inviting. Pool area cramped.

Definitely would stay here again the atmosphere was amazing. My wife and I enjoyed the beach and pool will be back soon

Excellent staff

Had a great two night stay, loved the hotel was not huge and felt boutique. Great pool area, beach facilities and brilliant location to explore Miami Beach and South Beach.

yes

“A very beautiful, super clean, and cozy hotel. The staff is extremely polite, friendly, and always willing to help. The restaurant is delicious, with excellent-quality food. An outstanding experience from start to finish. Highly recommended!”

There were many charges I wasn't expecting, like an automatic 20% gratuity at the restaurant, resort fee was high, valet fee was higher than advertised, taxes on top of everything, and I felt duped by $12 bottles of water at the restaurant.

The room was big and comfortable. The quality of the sheets and pillows should be highlighted. It was slightly confuse. I asked for a plug adaptor and they didn't have one.

Food was bad especially room service breakfast, terrible. Front desk staff should not be in the hospitality industry. But the pool/bar staff were awesome. Also the massage was not good and charged way more than was quoted.

I loved all the renovations. The decor/furniture is beautiful. The location is perfect. N/A

Amazing experiences staff was super friendly and helpful. Room was spacious l. Everything was so new and clean. Pool was the highlight. 2 to choose from and both were family friendly but still had a great vibe

Great overall experience. Exceeded my expectations.

Threre are betrer Hotels in Miami Beach. Hotel is ok

The sofa in king size room was not adequate to sleep a third person. We couldn’t add a pull away bed due to fire code. Misleading that you can sleep 3 in the room we booked.

A couple of recommendations. Add a shelf for the hotel items so guests have room to place their toiletries they will use. There were so many hotel items taking up the counter space on the sink, I struggled to have a place for my own stuff to get ready. Add towel hooks for towels and hanging the wonderful robes provided. The timer for the bathroom should be adjusted as the lights went out routinely while we were showering. Room service comes awfully late in the day most of the time. Maybe add a couple of team members. Lastly, I had to call for housekeeping service the first day and then no hot water as well. With good customer service, a manager should check in when this is all within the first 24 hours of arrival.

We loved it

Excellent service, food , and the

Pool and beach areas were very nice.

gym, pool, room, toiletries, great!

Great staff

Excellent stafff, clean room.

Beautiful property!

Lovely tastefully furnished room. Great service from staff and lovely pool area.

Worth every penny!

The room was spacious and clean!

Staff were very helpful and polite!

The interaction with any of the staff members was always positive, they definitely focus on customer service. The property was always clean, including the pool and their beach property. The only drawback is the spa. The spa is at best mediocre, the services are mediocre and the front desk attendants are sub par. For a spa service it was disappointing. Do not expect relaxation if you have the last appointment of the day as they will make sure to let you know several times you have to leave as they are closing ( probably shouldn’t have an appointment availability that late in the day if the staff is rushing out).

Everuthing

Amazing beach and pool amenities

Everything was great

Good service and great view. Awesome pool area

Property staff is 10/10 !! Sparkilng clean, wonderful loungy music day long. Awesome breakfast options. Hotels rooms are so cozy, new, art deco, spa bathroom! Cant wait to be back. Thanks for everything!

Everything was excellent

Friendly staff, clean room, nice pool and beach service

The property used to be the confidante. We love the central location and the beach, but the soul of the hotel feels lost with the renovation. It’s nice, but we preferred the previous hotel

The hotel is gorgeous and everything is brand new. The rooms are luxurious and comfortable. The staff is super friendly and welcoming. Overall I absolutely love this hotel and will stay here again.

Yes

It’s a beautiful hotel. Pools a bit old but fine. Service on the beach Amazing.

Loved the hotel but the pics in Orbitz make you expect to have a direct view of the ocean which was not the case. Direct view was to another building and after going out to the balcony and looking to the right you will have ocean view,

Andy at the pool was amazing and took great care of us!!!!

Fantastic renovation second to none beach access and location

This hotel is completely renovated. Rooms are beautiful. I didn't get a room with an ocean view but it was still nice.

The property pool and resort area was really nice.

Gorgeous hotel, staff was lovely across the board from front desk to beach/pool and room service. Extremely well-kept and clean.

Yes

The staff , the views , the drinks , the rooms , balcony >>>>! 10/10

Hotel staff go out of their way to provide whatever you need. Everyone was exceptional.

Nice stay

Beautiful boutique hotel will ALL of the nice details.

Great dining options, would definitely recommend this hotel to friends and family.

AMAZING!!

Very nice renovated hotel.

I will not be returning or recommending it to anyone. $65 resort fee is excessive too.

Great place on a beautiful beach with complimentary beach chairs and umbrellas! Staff were really great! Lovely rooms - will be back

Xxx

Very good hotel and management team

Excellent Room and service

Accommodating service. Excellent dining options! Pools relaxing. Ocean access!

The ANDAZ is perfectly located. Amenities all around. The hotel is luxurious yet family friendly. The lunch we had at the bar around the pool was incredible. Beautifully presented and absolutely delicious. Service was amazing . I highly recommend the ANDAZ.

The bar , the pool , bed comfort

Newly opened property nice features. A few things to smooth out, but overall excellent.

Our stay was amazing!! We had an early morning flight in and had called the day before to see if we could do an early check in. We understood we might not be able to get in, but would still be able to use the amenities and they would hold our luggage. Upon arrival at 11am, both rooms were ready for us which was such a relief! The rooms were super clean, great atheistic, and spacious! We went to the pool all 3 days and had pool side service which was great. The days that it was busier, the service was a little slow but no big deal! We felt like we were on a tropical vacation. The hotel decor, aesthetic, and vibes were amazing! Great location as well, a little less busy than south beach.

Relaxing stay at this boutique hotel. On the beach and hotel provides 2 chairs and an umbrella. Very clean and nicely decorated. Aguasal restaurant is very tasty, along with the food by the pool. Service was great everywhere. The rooms are pretty small, but clean and modern. Mid-beach is a quaint area— not happening like South Beach. The beach boardwalk is lovely and there are a few restaurants walking distance from hotel, but not huge selection.

excellent experience

My stay at the Andaz Miami was a huge letdown. Room service took over an hour to deliver a latte, and after three follow-up calls, I was told to just keep waiting. For two days, my room wasn’t cleaned, even though I asked the front desk in person and by phone. I was also given an ADA room for no reason, and the bathroom fan was loud and turned on automatically with the light. Overall, the service was unprofessional and careless—not what you’d expect from a so-called five-star hotel.

Não achei que o hotel mercece a Bandeira Andaz. O serviço de quarto é bem fraco, eles não limpam bem, não repõem as coisas corretamente e o Hotel não oferece o atendimento especial quanto nos outros Andaz que ficamos.

The Andaz is brand new and everything from the lobby to the restaurant to the suits has been done immaculately. I am a local (Surfside resident) and we just stayed at the Andaz for 2 nights to enjoy the facilities and celebrate my birthday. We definitely enjoyed our stay! We checked out all the facilities; Everything looked great. The Gym is fully stocked with everything you need for a good or even serious workout. But it was hard to find it because signage is not great in the property. Same goes for the Spa. It was beautiful, the only thing it missed was not having a steam room; but if you don’t mind not having a steam bath, it’s just perfect. The dry sauna is very nice and spacious. The Spa also is not well marked so you must ask where to go. As a guest, a guide of where things are is a good idea. The staff could not be friendlier and helpful; they’ve earned 20 out of 10 - kudos to all of them for their professionalism. They meant to help and make our experience a good one and they did that very well. The rooms are very well appointed and the suite we had was beautiful and comfortable. I will definitely return and will encourage my friends and family to consider the Andaz in their next visit to a Miami Beach.

Great customer service , clean hotel , nice beach access. Valet $55 per night , we did experience air conditioning inconsistent.

Mas o serviço foi o grande diferencial. O diretor do hotel nao mediu esforços para ajudar com uma demanda que tivemos. Definitivamente recomendo.

The staff is so helpful. Everyone is chill and yet attentive. You don't order food at the beach and wait an hour for delivery. Everything is kind, thorough, thoughtful. The cleaning service is mindful, leaving little extras that you use more of than others, everyone greets you, the service is friendly, but not overly eager. Folks-be kind to the beach staff. They have no control over the weather and when umbrellas have to go up and down. Those humans on the beach were some of the most patient people I've ever seen, dealing with complaints about THE WEATHER, or the staff not wanting guests to be speared by flying umbrellas in storms. Those are tough jobs, and they do them so well. Will happily stay here again.

Great spot to relax and recharge! Very nice property!

Friendly staff throughout the property, beautiful decor, & clean room.

Wonserful staff but too many hidden charges on bill

Staff was very friendly and everything was very clean. Room view was exceptional and beach access was ideal.

I love this place

Everything was amazing. Staff was very nice was very attentive to us. Never had any problems amazing views and amazing amenities.

It is beautiful boutique hotel.

Perfect

Gracias

Great hotel in a great location!

The new renovations we're very well done. Rooms we're comfortable and clean, amenities where all working and in top notch shape. The employees/staff we're all doing their best to make me feel welcome and cared for. This hotel is on a great track to be a top tier stay for anyone visiting Miami beach.

Beautiful