Gale South Beach, Curio Collection by Hilton

What I did not like was the lack of privacy in the shower area, the restaurant and bar being closed without any prior notice before our arrival, and the very small closet space, which made it difficult to hang pants and dresses. Overall, these issues negatively impacted our experience.

We appreciate the service provided by Ricardo (security) and Gret (front desk), as well as the housekeeping and valet parking staff. We plan to return and hope the bars, restaurants, and café will be open by then; it is also necessary to renovate some rooms and repair the shower and pool area.

Hotel charges you for beach beds even if you don’t use them such a scam never will I stay here again

Fantastic stay from start to finish.

Rooms are super small and they need to renovate them

Location is good, and it looks nice outside. The beds are comfortable It’s awfully overpriced for the services it provides. The breakfast is extremely mediocre, the bar is lacking any choice or elegance. The balcony is surrounded by solid concrete walls with no view, which means there is no reason to even be on the balcony.

Location is good, and it looks nice outside. The beds are comfortable It’s awfully overpriced for the services it provides. The breakfast is extremely mediocre, the bar is lacking any choice or elegance. The balcony is surrounded by solid concrete walls with no view, which means there is no reason to even be on the balcony.

Great location! Just steps from the beach :) Will be back next time I'm in Miami

Carpet full of mold, sink in bathroom crack No sitting chair in the room Very uncomfortable

Great spot for work and leisure

I love the location and it used to be a great value. It seems run down and the staff wasn’t that pleasant accept a few. They put us in a musty, crappy room at the end of the hall next to the back door— big stain on the floor and part of the carpet was wet

I love the location and it used to be a great value. It seems run down and the staff wasn’t that pleasant accept a few. They put us in a musty, crappy room at the end of the hall next to the back door— big stain on the floor and part of the carpet was wet

There is a nightclub in the basement and the music was “pumping” all night. I could. It go back to bed. When I called the front desk she informed me about it and my room was next to the elevator so it’s just comes right through. It was awful!

The hotel does not seem to enforce any noise control for guests. On two consecutive nights, people in nearby rooms were playing loud jazz and music that could easily be heard from the hallways. The noise continued until around 3–4 AM and was loud enough to wake us up in the middle of the night, yet the staff did nothing to address it. Additionally, unlike other hotels in the same area, this property does not provide direct access to the beach.

Everyone was wonderful. Staff is amazing.

To be fair, they did understand my issue and refunded me the 2 nights that I had pre-paid but decided not to use due to the lack of workspace.

Dance bar in basement of hotel played loud music until 4:00am. We were on 3rd floor and could hear it go all night.

I had the best stay at the Gale South Beach Miami. The rooms were clean, and the staff was attentive. The only things I would say are that there weren't enough towels and the shower head broke, but both were handled with a simple phone call. The location was perfect! In the middle of all the attractions, I would definitely stay here again

Staff was courteous, room was clean, location is good.

Great location and polite staff. The rooms are although small and need of renovation!

The air conditioning didn’t work at all which was my only complaint. Also pools should be heated in December I think

It’s above a night club. The hotel charged me twice and is refusing to refund me.

room was not ready until after 5pm, the description of this hotel is misleading. It is not beachfront, you have access to the neighboring hotel across the street The Sagmore. It is extremely loud at night because it is next to a place that places music all night. Would not stay again.

Room was tiny. Repeated requests for room cleaning went unanswered. Room not cleaned.

Room was tiny. Repeated requests for room cleaning went unanswered. Room not cleaned.

The room was so disgusting that we left the hotel and booked a new room at The Ritz. There was chipped paint and dirt on the carpet that wasn't vacuumed. The shower was disgusting and then I went to use the bathroom and closed the pocket door and the wood was all damaged and there was mold all over it. We left immediately. Everything.;

The room was so disgusting that we left the hotel and booked a new room at The Ritz. There was chipped paint and dirt on the carpet that wasn't vacuumed. The shower was disgusting and then I went to use the bathroom and closed the pocket door and the wood was all damaged and there was mold all over it. We left immediately. Everything.;

We were also unaware before arrival that there were ongoing renovations taking place and the restaurant was closed , with the outside more like a building site.The hotel sign also did not light or work giving the appearance of an empty building. Overall very disappointing for a Hilton hotel.

Great location, nice interior, big shower, very clean Possibility of using the pool and the beach of other hotel from the group

Exceptional

Great place to stay

Very relaxing stay. Close beach walk and shopping. Food options were plenty. I would come back. That’s

Hotel lost power and service for the majority of my stay, hotel would not offer a refund for the stay that was given to guests who physically booked on site due to booking online, I would very much like my money back for the duration of my stay due to the lack of power.

Me and my sister had rooms there and we took the bikes out and someone stole one and we had to pay $1000 for one bike staff was very helpful with seriously $1000

My son was riding one of there bikes and it was taken from him by a homeless man. After I spoke with SJ the manager I was made to pay $1,000 for the bike. They wouldn't let me leave the hotel to make a police report was told that if i do a police report it makes it hard for there guest to ride there bikes because they dont have no way of knowing what bikes are stolen and that its Miami it happens all the time. Was also told that I had to pay $1,000 for the bike because they can't just buy 1 bike you have to cover the cost for the full order from where they order the bikes from which gives them 2 bikes. They also gave my family who was not staying at the hotel a key to my room without verification or my permission sooooooo unsafe. They dont have ice machines and the water they give you is always hot. Night time crew is rude. After sitting outside at the tables all day when the night shift came in they told us we had to move and couldn't sit there. Yeah worst vacation ever there and this was not my first time to Miami so no I didn't understand when she said this Miami it happens all the time.

I liked nothing about it. It advertised as beachfront and it absolutely wasn’t. Had to go across the street through another hotel to get to beach. The room was the size of a shoe box. Everything crammed together. The smoke alarm kept going off and after traveling all day and wanting to get some rest, it was going to be impossible with all the ruckus. Whatever it was it triggered the sprinklers and water was everywhere!

I liked nothing about it. It advertised as beachfront and it absolutely wasn’t. Had to go across the street through another hotel to get to beach. The room was the size of a shoe box. Everything crammed together. The smoke alarm kept going off and after traveling all day and wanting to get some rest, it was going to be impossible with all the ruckus. Whatever it was it triggered the sprinklers and water was everywhere!

Staff mostly uninterested in any kind or service. Hotel fine, location fine, room fine. The staff really let them down.

The property was poorly cleaned everyday . They gave us no towels no wash cloths had to continuously ask for towels wash cloths rooms to be cleaned etc it took a while to receive too towels like 30 min I would not recommend this property

The price paid was not commensurate with what we received. The website indicated that breakfast was included, but upon arrival, we were told otherwise (no breakfast). We opted to have breakfast the next day, and the bill was exorbitant for a breakfast that was bland and cold. In short, if I had to go back, I wouldn't choose it.

Small rooms and not so good breakfast

Very poor

Due to flight delays, we arrived at 5:00 am on 05/13. We notified the hotel twice in advance of when we were arriving. 05/12 was paid for so we could get in our room upon arrival. We ran the door bell several times and waited for 5+ minutes outside only to gain access because others were leaving. Then, when inside, the man on duty stayed seated, told us we couldn’t check in till the afternoon. Had to persuade him to look in the computer to confirm our reservation and check us in. Simply put, he was very lazy and unfriendly. If you have a doorbell and someone rings it, why is it not priority to answer. Why would he just sit there and not answer the door? There were homeless people relieving themselves while we waited. Two women, outside alone has the potential to be dangerous. Please speak with him and confirm expectations to answer the door. Especially when clients notify personnel twice at what time they are arriving and the room is already paid for in advance. Appreciate your time!

The staff was great with the conditions that were going on. The first day the air conditioner went out from 2:00 till around 8:pm. The second day the air conditioning and the power was out from sometime after 10 PM till 10 AM when we checked out. No elevator, no lights in the bathroom. They really do need to have some sort of back up at least for the lights and possibly electric fans in the rooms if that continues to happen.

The location was great. The room was tiny and awful. Felt like a hostel rather than a Hilton. The room was so small there was no room for 2 bedside tables, the bed was smaller than a standard double and the only space to put the TV was covering the window. The small window overlooked a grubby storage area

There is a nightclub adjacent to the hotel and the noise from the DJ from 10p until after 2a made it impossible to sleep. The hotel also refused to acknowledge my Diamond Hilton status at checkout, no $15 food comp per person per day given.

Staff were very friendly. Property is in a great location. Shower could use an update!

Exceptional

Great location, easy access to beach and great that your stay comes with complimentary beach chairs and towels. Close to shops and plenty of restaurants. Staff is friendly and hotel provides daily housekeeping. The pool is a great option but the water was cold this did not spent too much time there. However overall we really enjoyed our stay at the Gale.

Best customer service

Was nice close to the beach. Restaurant

Cons: tiny room, bad check-in process, small and dirty pool area, weird access route (through a restaurant)

Memorable experience!

Perfect stay

I had a special request and the team were very accommodating. Would definitely stay here next time

The rooftop pool, which was one of the reasons we booked, was closed and we weren’t told in advance or on arrival, much to my dismay when I went up to enjoy it. The gym has a MAX capacity of 2 people(!) and the peloton bike which was a big advertising point in photos didn’t work. We were woken up on both mornings at 6am by alarms in rooms that weren’t occupied, while you could hear the ice machine and doors slamming on all floors. All in all and given the cost, this is probably the worst hotel I’ve stayed in for a long time

The property was cute but the rooms were small and limited. There was no desk and not even a chair in the room. Only a bed. The closet was a half closet only - no place to hang longer clothes.

The pool My money was withheld and I haven't gotten any communication that it's been paid even though it was promised to be released in three days

The pool My money was withheld and I haven't gotten any communication that it's been paid even though it was promised to be released in three days

Best experience with the heated rooftop pool. Not so good experience with the small room size and lack of any chair for reading, or even changing clothes

We were approached a couple of times while sitting outside on an open patio as if we were not staying at the hotel. I honestly feel we were discriminated upon!

Hotel was very conveniently located - service was great but room was a bit small

Stay away! The room was very badly built and maintained: the curtain couldn’t close so we had the street lamp straight in our faces when trying to sleep, bathroom door didn’t fully slide, shower in the open in front of the entry door, mini fridge inaccessible and making noise and above all loud techno music from a club close by resonating in the whole room from 10.00pm to 2.30 am! We only slept out of exhaustion

* Breakfast: poor choices. Never buy breakfast there, its a kid format breakfast, no cheese, can't make "boiled" eggs so your only choice is fried or poached. No milk with the coffee, I had to supply them for the orange juice. Some of the staff are friendly though. Towels smelled grilled meat one day.

The hotel room is not family friendly at all. You walk into the room and there is a glass shower right in front of you. There is no privacy what so ever in the room. If you are with family it’s not good. If you’re travelling as a couple I see the open bathroom concept but with families it’s a no no. Also front desk could use some training on how to greet a guest upon arrival and overall communication with guest. Found front desk staff not to be friendly.

Great hotel. Great service

Passable

Passable

I stayed in room 209 , I checked in at 12:30 am to my dismay they have a night club that plays house music till 4am horrifying!!! I Tried to change rooms they were booked so the next day I changed to room to 314 which was on a Sunday ! Noise level was good but I think night club was closed!! But toilet didn’t flush had maintenance come up to fix flushed but didn’t set float correctly so ended up fixing myself!! Nice property but you either want to be a hotel and take care of your customers or tear it down and make it a night club !!! I came to get away and relax and came home to Chicago more stressed from a horrific experience!!!

Only the location is very nice. It is unnecessarily expensive.

Just above a loud cocktail bar club… had to change room in middle of night

Quick business trip, very nice and well located hotel.

Wonderful boutique hotel by Hilton in a great location near Art Basel.

Somewhat rundown . Room door lock didn’t work on the second day . Shower taps were broken . Room furniture con bad condition, drawers don’t slide properly. Elevator key detections was super annoying showing red and not recognizing the room key . No on-site parking .

The staff was friendly and extremely helpful. The hotel’s location was perfect.

Excellent location, clean and comfortable. Good bathrooms and showers. Small rooms, very small beds. Terrible breakfast (few options on the paid menu, continental breakfast offered with Hilton Honors but it isn’t good).

I booked a signature room with 1 queen bed for two nights. I paid over $700 for that. However the first night we were assigned to a small room by the elevator. I couldn’t get sleep because of the noise from the AC outside my room. The room is totally different from what the picture showed on their website. No desk, no chair….The 2nd night we were moved to an even smaller room with a full bed. I was told this is the only quiet room available. This is the worst hotel I’ve ever stayed. Be aware, Not worth the money!

Modern, clean,and great location. Doesn’t have a proper bar area. Just caters for diners and closes when the restaurant closes.

Property needs to be upgraded. Old doors are falling apart. No shower pricey. Shower is open to room.

the location of the hotel and the rooms were nice it was hot in the hallways and in the lobby it would be nice to come into the hotel from it being hot outside to an ac hotel. the tv didn't work and it was flashing all night couldn't get it turned off

It’s very dark and gloomy Over price feels like 2 star

The use of the beach facilities at the Sagmore were a great addition.

The property is located in the heart of the city. Lots of things to do and many restaurants to chose from. The building is old but is clean. The closet space is small and rooms are a little small for four people.

The open concept bathroom made it inconvenient for two single ladies to get ready at the same time.

Very good location, nicely decorated throughout, clean, comfortable beds. The room was small for 2 double beds. Hardly any space to move around as suitcases also on the floor. Ventilation only via aircon as window did not open. Walk through the restaurant to get to the hotel.

Location only Room is very small. No privacy in the bathshower. No parking space. We were stuck in the elevator until firefighters came to open the door!?

It was a good location

Air conditioning did not work thru out hotel and had not been for some time from what employees told me, so i would have picked another hotel for sure.

Friendly staff, great rooftop pool, clean but small rooms and close to shopping and dining. Very walkable. Access to Boardwalk is right across the street.

Nice hotel but something is missing to make it feel like a great hotel to stay in. Location is great.

It was a very nice stay. The staff accommodated me well since I booked the wrong type of room and was happy with what I got. Love this area. Great stay!

Got the smallest room they have, no table, chair, or a window. My shirts and jacket barely fitted the closet.

Second time staying here. Perfect location in SB. Absolutely love this hotel!

Very small quiet hotel enjoyed the rooftop pool a lot very chill relaxing atmosphere

The beach is only steps away and the surrounding area has wonderful shopping and restaurants.

Very clean, great location, close to the beach and every kind of food you could want.

Great location. Room was VERY small but we were barely in it.

This historic hotel was fabulous! It was quiet and clean. The bed was so comfortable. The staff was super helpful. And the restaurant on site was amazing.

I was expecting to be "wowed". Not so much. From staff to service to accommodations, ALL pretty average with the one exception. Dinner at their restaurant was "fabulous". Kudos to Chef.

Nice property, great location, rooms were modern and clean. Great restaurant downstairs (Dolce) and handy for good shopping on Lincoln Boulevard.

Great location but the noise from the nightclub permeated upwards until 3am resulting in the worst night sleep I have had in a long time. The hotel obviously takes more pride in having a popular nightclub than providing for a restful stay. If you stay here be sure you get a room away from 17th St. and as high as possible

Miami Beach is a short walk away, you can access via sister hotel which has beach loungers and towels available.

The room was comfortable. Despite the fact that it's on the 3rd floor, you can hear the music coming up from the basement level (it sounded like the music could have been coming from above even though it wasn't). If you are an early sleeper, this room isn't for you. The music would go on until about 3-4AM. This hotel is also confusing because on the Collins Ave side, it's called The Gale and you have to walk through the restaurant to get to the check in desk. On the other end (James?) its called The Regent. Both entrances require you to walk up 3-4 steps to get to the check in area so you will need help if you have a lot or heavy luggage. This hotel gives you 2 free bottled waters a day in the room.

The room was tight with very little storage. I had to leave most of my clothing in packing cubes sitting on the window ledge.

Great staff. Loved the roof top pool and access to South Beach.

all good

This place is amazing! Front desk agents are beautiful people. Be sure to get your comp champagne.cookies, and beach chairs and umbrellas. This location is prime location and doesn’t get any better. Hotel was clean. Food was good downstairs and by the pool you order drinks through a phone. Pool was beautiful. I’ll be returning!!

This hotel has a club in the basement that rages until 4:30AM every night of the week. Almost all rooms are effected. AVOID!!!

Nice staff

Looks like brand new, very cozy, classy and john wick feel 😎 featuring old pictures telling stories of the building plus a charlie Chappell twist. Love the fragrances used in public areas, created a very hip and chic style.

Wonderful staff.

Nice spacious rooms - small boutique hotel in the heart of SoBe at reasonable prices. Staff friendly and efficient.

The Gale is a nice boutique property. However, the lobby furniture and the room furniture could use a refresh. The staff has always been nice and friendly so for that reason I will return.

Beautiful hotel for a short stay before heading to cruise. The pool is wonderful, the rooms are nice size, the lobby area is beautiful decorated, cozy in some places. The staff is helpful and courteous. Would love to visit for a bit longer n ext time around.

Very poor, room not ready even after check in, staff not bothered to help. Was told I’d be contacted when room was ready and never was. A very frustrating stay.

Parking was difficult and the valet was not helpful. We ended up parking in a nearby lot because he seemed very unapproachable. You usually expect more helpful staff at hotels in this price range. The hotel itself was well appointed and very cute but the room was extremely small, especially for my husband who is 6’6”. I loved the location because we were in walking distance from restaurants etc. Overall, my stay was okay but I was not wowed.

Helpful and friendly staff, beautiful decor and lovely smell!! Thoroughly enjoyed our stay at The Gale. My only criticism would be lack of cupboard and wardrobe space in the rooms. Would definitely stay here again.

Walkable to beach and many restaurant options within walking distance.

Pros: great shower - separate toilet area - sizeable fridge to store drinks. quiet (we couldn’t hear the club). Dolce restaurant convenient for breakfast .& coffee. Complimentary water bottles & 5pm wine Beach lounge chairs & towels at sister hotel. Staff was helpful & attentive. Cons: room had no closet space & very limited drawer space to empty suitcases Would stay again.

Not as good as it was before it was purchased by Hilton

This was our 2nd time staying at the Gale. It is such a wonderful boutique hotel. Rooms are great, quiet, and clean. The restaurant, bar and staff is awesome.

I’m in love with this little Art Deco Hotel.

This hotel was spotless and all the Front Desk workers and Supervisor were all incredibly nice! Will definitely go back.

Fantastic stay! Hotel clean, staff incredibly nice and would stay here again!

Hotel was very clean and modern. The service was great and the hotel is in a great location on South Beach. The rooms were clean. The room is not huge, but it good enough to enjoy your stay.

The hotel is very nice and clean and it's in good location, close to everything. The stuff deserves 5 stars for sure, very welcoming and accommodating. Italian restaurant was excellent. The only thing we didn't like was that our window was covered completely with this fake bush like cover. It felt like we didn't have window at all. Other than that room was clean, bad was comfortable and roof top pool was amazing. They do charge parking fee $45 a day and resort fee $40 a day on top of what you pay for room, but we were aware of it when we booked it so that wasn't an issue. Overall very good hotel.

Great location, room with balcony awesome, loved the staff - so kind and helpful. GREAT food!

The property was great . Pool was always full of people. But the room was perfect

Good location professional services

Beautiful location. Great experience with dining. Highly recommend

This property is very tiny. We had extremely cold showers.

Rooms are really nice!

only one drawback is the is no ramp access from the street to the lobby and when you have luggage it can get awkward. Other than that, we highly recommend this property.

Excellent

Great location. Nice and clean.

Great getaway! We did valet and pretty much walked everywhere

Otherwise the rooftop pool was a fabulous place to relax and liked the ability to order food/drink from downstairs, and the room while very small was modern and clean. However the attention to guest room preferences and amenity explanation was lacking.

I liked the pool area n hotel was close to everything

Nice butique hotel, quiet. Great location.

👍

King bedroom with your own private terrace was amazing. Would definitely stay again.

Nice property, great staff. Valet parking is expensive and slow but it is South Beach. Had a wonderful time.

Beautiful boutique-y feel! Rooms are a nice size and the terrace is fabulous! Pool area nice and appreciate the nespresso and h20 in the room too!

Ac exist over our bed ever we turned it off Continuous cool ventilation We could not connect to wifi with name and room

The rooms were quite small but the real problem is there was no closet! There was a small dedicated space of about 20 inches above the mini bar and safe with some hangers and a rod but not one piece of clothing could be hung in that space. It is as if they renovated the room and forgot to put in a closet or a space to hang clothes properly.

Staff very friendly and helpful. Room very nice with luxury feel from decor. Good location with restaurants on property and nearby. Provided lounge chairs and towels for beach. Would definitely book there again!

walkable area. restaurant food was disappointing. restaurant staff was dismissive.

We were only there for one day but we enjoyed our stay!

Great staff, clean and comfy.

It was ok, very clean, great bed, good location.

We stayed here for two nights in room 305 and it was obvious that it is in need of some repair. The location of the hotel is great and the lobby and bar are very nice looking. But once you're in the room it was fairly obvious. Here are some examples of issues with the room. No hooks for towels , except for one towel bar in the toilet room. The shower knob in the shower was loose and un caulked. The blue carpet was ripped and coming up along the edges of the room and looked very gross. The hallways are fairly loud with the pictures and hardwood floors. The clock radio is extremely bright and had to be placed face down on a towel to make the room dark. I wanted to like this property baed on the photos but I don't think I will be coming back until the next remodel.