The Whitelaw Hotel

Very good

Very good

OK, so I stayed in room 106. The key card could not open the door then Up entering the room. It smells like septic tank. That’s how bad it was all the residents complain about the same smell also receptionist at front desk. They are never there don’t think I would be staying there anymore. I recommended it to anyone. The smell from the sewer needs to be fixed. Also, the customer service needs to be taken care of a little bit better because when you need a receptionist, you can never find one.

Muy buena ubicación.

Bien que están brindando café en la mañana pero el café es el peor que e tomado en mi vida creo k es mejor que pongan uno mejor i que no lo brinden la pisina necesitar mantenimiento muy turbia el agua en lo demás excelente el hotel es mi 3 vez hospedandome es superrrr centrico

The decor is charming and in keeping with the Art Deco atmosphere of South Beach. It is an easy walk to the beach and it is located in the heart of a vibrant area with lots of restaurant choices of all levels. The mode is casual but the professionalism of the staff is consistent. We were given a family style room upgrade from the standard room we had reserved and we were offered a free late check-out with two extra hours without even asking. Free coffee in the morning and a free drink at happy hour were welcome amenities. We did not try the restaurant on the premises but it looked inviting. We took the train to Miami and took an Uber to the hotel and other destinations. There is no parking for the hotel and traffic is bad, so I don't advise driving. I recommend this hotel for a good visit to South Beach.

Clean room

I requested an early check-in after traveling, and instead of receiving assistance, I was repeatedly placed on hold while staff continued helping other patrons. It became very clear that my concerns were not being prioritized. As a Black traveler, I could not help but notice that white patrons appeared to receive more attention, patience, and accommodations than Black and Brown guests. That perception made an already frustrating experience even more uncomfortable. To make matters worse, I accidentally left behind a blanket that is deeply important to me emotionally. I suffer from PTSD related to my military service and recently returned from Kuwait. That blanket provides comfort and emotional support, yet the staff showed little empathy or urgency regarding the matter. Hospitality should include professionalism, fairness, and compassion toward all guests regardless of race or background. Sadly, that was not my experience here. I would not recommend this hotel based on the lack of customer care and sensitivity shown during my stay.

I have been staying at the WhiteLaw for over a decade, the staff is always pleasant and the rooms are clean. It’s close to the strip, places to eat, and shops. It’s worth the price.

Well located however I arrived after 7pm. Apparently there was only a room available next to the reception and the Mexican restaurant at the entry. Absolutely noisy.

Well located however I arrived after 7pm. Apparently there was only a room available next to the reception and the Mexican restaurant at the entry. Absolutely noisy.

Looked nicer in the photos online, older building, smelled of mildew maybe recently had a water leak. Also was not a 35$ dollar deposit like explained when booking the room, it was a 134$ hold that they placed on the card they don't tell you about until check in. Great area, did enjoy the stay. Just not what was expected.

Front desk is so helpful i highly recommend it, for sure we will be back.

Great location, with dining easily available on-site. Fantastic range of stores in South Beach Island. Hottest showers we have experienced in USA. Rooms are small. No sound proofing, and hallway sounds from chatter and door knocking are audible all evening/night. The hotel has a hostel type vibe. No tea/coffee facilities in rooms. No car parking, but managed a luggage drop of from a free space just outside the hotel.

Great location, with dining easily available on-site. Fantastic range of stores in South Beach Island. Hottest showers we have experienced in USA. Rooms are small. No sound proofing, and hallway sounds from chatter and door knocking are audible all evening/night. The hotel has a hostel type vibe. No tea/coffee facilities in rooms. No car parking, but managed a luggage drop of from a free space just outside the hotel.

Super cute boutique hotel in South beach. Room was super spacious and clean. Hotel staff were nice and accommodating. You are literally a street away from the main action which makes for a convenient, safe walk.

Cool

Super comfortable beds and fridge in the room. Free access to borrow beach towels. 24/7 reception. Close to beach and ocean drive. Nothing to note on

Older, run down, not super clean. Things worked and it served the purpose but would not recommend or return.

Older, run down, not super clean. Things worked and it served the purpose but would not recommend or return.

Great hotel and staff, phones dont seem to work when calling otherwise everything was perfectly good when arriving for check in and check out, No complaints at all this place is amazing near everything and amazing Mexican restaurant/ bar attached

Great location but I have to say that is all. It was a last minute booking for F1 race weekend so there was not much available. Rated as a 3 star but it is more like a 1.5 star. Lacked cleanliness from the lobby to the room. Room was horrible. Dirty, run down. Comforter on both beds had stains. Looked like they don’t clean them but simply put a clean top sheet on the comforter. The stains looked like blood stains. The beds are old and uncomfortable. The floor was filthy and cracked. Bathroom door did not fully close. Stayed 3 nights only had the room serviced 1 night. The worst hotel experience I have had in my 25 years of travel

The employee Juan was pleasant and very helpful

Awesome

Close to beach Location is weathered - room floors need updating - sheets/bedding were stained - carpeting was worn - stale odour

Close to beach Location is weathered - room floors need updating - sheets/bedding were stained - carpeting was worn - stale odour

The staff was so friendly, especially the guy (We don’t remember the name) was working 04/27/2026 night. The lock on our room 203 didn’t work, so he opened the door for us twice. The only disappointment thing was the door lock didn’t work. But we understand is difficult know when the batteries are going to die and we arrived late, so of course they didn’t have maintenance person.

The staff was so friendly, especially the guy (We don’t remember the name) was working 04/27/2026 night. The lock on our room 203 didn’t work, so he opened the door for us twice. The only disappointment thing was the door lock didn’t work. But we understand is difficult know when the batteries are going to die and we arrived late, so of course they didn’t have maintenance person.

It's very quiet at night .

Great location. Room was very small. Shower and bathroom were extremely small.

Good

Passable

Exceptional

Nice place and great location to crash before a cruise!!

A cockroach was in our room and bedding wasn’t clean, the overall vibe was uncomfortable and walls were paper thin to where you could hear everything. Pictures on line are deceiving!

very spacious room, clean, and great location no windows in room, but i could manage

very spacious room, clean, and great location no windows in room, but i could manage

Great staff and comfortable beds

Room was clean and nice, hotel location was amazing!! Bar and food option right inside the hotel was great. I was only frustrated because people were outside of the hotel in the alleyway right next to my window yelling super loudly till 5am so i didn’t sleep much, and then the hotel charged me $50 for a “stained towel”. I spilled Gatorade and wiped it up with a towel. Isn’t that what towels are for? lol did not appreciate that silly charge at all.

The air-conditioning was great no issues. there was no parking at the property, but that was no issue for me. I flew in. The staff was wonderful the bar and restaurant that was attached. Had wonderful drinks and food. Super close to the beach. room was super nice and clean. Great location for the nightlife and shopping.

Very good

Disappointing

Friendly and helpful staff. Good stay for the price.

Eric at the front desk and the restaurant in house but a separate biz, alas no breakfast service during the week. My double bed was comfy;the coverlet was worn and torn.but clean. An.ok.2 star hotel or maybe one..no phone in the room but a big tv... Dated, bed frame was oversize for the mattress, good hot water but it took a long time to get to my shower on 2nd floor. In general, the hotel needs maintenance..elevator button not working and more such. Good location for South Beach partiers but otherwise noisy.

Eric at the front desk and the restaurant in house but a separate biz, alas no breakfast service during the week. My double bed was comfy;the coverlet was worn and torn.but clean. An.ok.2 star hotel or maybe one..no phone in the room but a big tv... Dated, bed frame was oversize for the mattress, good hot water but it took a long time to get to my shower on 2nd floor. In general, the hotel needs maintenance..elevator button not working and more such. Good location for South Beach partiers but otherwise noisy.

Clean room

Great location

Exceptional

The staff was not controlling the guests/people in the hotel. People were running up & down the halls. People were banging on doors for 30 minutes at midnight. Then, at about 530/6 am, people who weren't even staying at the hotel were in the lobby fighting. They woke us up plus 102. The cops were called. They still stayed on the patio and continued to fight. Then at 8am, someone was banging on their door for 30 minutes & was yelling.

Great

Bad

Hotel location was great, close to shopping, restaurants and beach. Staff was very friendly and helpful. Definitely would recommend !

If you have a car, you need to park a block south of the hotel and walk back. Not a big deal. Parking is $40 overnight. There is NO ocean view. I don't know why this is even in this hotel's list of amenities. The beach is 400 yards east past an entire block of buildings, a busy street, a green park, and 100 yards of sand. I took FIVE elevator trips to the front desk to try to get the room key to swipe. The bar/restaurant was not particularly friendly or engaging. I won't stay there again.

Good

Good location

Exceptional

Property was in poor condition, the key to lock and unlock the door was not working and so the only way I could unlock the door was to call the front desk to open the door for me. The floor boards were coming off and hurt my feet. The refrigerator was not working.

Passable

The room was small, elevator stop working, they had roaches, air/heat didn’t work. No one stays at front desk to assist you. We attempted to express our grievances to staff no response. Will never stay here again

I would have liked info on surrounding stores and restaurants.

Convenient location to beach shopping and restaurants Had to switch rooms due to broken key reader on door

Very dirty hotel room, sand still on floor from last guests. Needs updating in room. Wouldn’t stay again. Front service guy was very nice though.

Closeness to restaurants and beach Clean Attentive staff A/c in ceiling so hard to control flaps

lighting is terrible, seriously terrible. room was huge, but other than that very average. maybe a trashcan that could hold more than one used cup? bed was way too soft. see above.

Shortly after I checked in, a staff person walked right in my room without notice or knocking. And before I checked out, a male staff person walked right in my room without knocking or notice. I am a single female traveler, Thankfully both times I was clothed. But warning to bolt your door! The room was clean however, the metal strip at the bathroom door had screws sticking up out of the floor. I was thankful for the room on ground level because we were not informed that the elevator was not working and no repairman came during our stay. We chose the Hotel for the bar and food amenities but the bar kept short hours and we were not able to order breakfast and had to go elsewhere. The front desk staff were kind and but Isabella was extra professional and personable. I would not ever stay there again for the reasons above.

Yes everything just had problems with key working outside of that great.

When we arrived, we had to wait almost 45 minutes to get checked in due to the hotel being short staffed. After checking in, we were told the elevator was out of service and we would have to lug our luggage up three flights of stairs to get to our room- no assistance was offered by hotel staff. The hotel room was fine, but the bathroom was really small and the shower was so narrow you almost had to stand sideways to raise your arms up to wash your hair. At checkout, no one was present so we just left the key on the desk only to find out when we returned back to land after our cruise (7 days later) that we were charged $208 for no reason and now we are fighting with the hotel to get that money back. Definitely not staying here again.

Very attentive front desk staff!

I loved that the location was close to the beach and staff was nice. I didn't like that I was given a room that had toilet issues / plumbing. Overflowing was cleaned up but I was only accommodated with more towels which was OK. But no money back, no room switch. So I survived but will probably never stay there again unfortunately ?.

The stairs smelled like sweaty dudes. Coffee wasn’t prepared on time.

Great location Great friendly staff really welcoming

I made reservations for the Whitelaw hotel but when I got there the lady at the desk told me that whoever I booked with gave me an upgrade and I was placed into the hotel next door (Posh). The room was very dark with two tiny windows. There was a large gap in the front door big enough for rodents to climb under. There was a Hostel above the hotel rooms. I asked the lady at the desk did she put me in a hostel she said no. I asked why was the Wi-Fi username for Posh, she said it’s for all stays. She was a good liar. The location was great but not what I booked. I will never use a third party for booking a hotel again.

The Whitelaw Hotel was an interesting stay with a few pros but several cons. Pros: The location is ideal, the restaurant was amazing, and the staff were very friendly. The room décor was also very nice. Cons: The hotel key card kept deactivating, which was frustrating. The front desk only had one person working, so depending on the issue, wait times could exceed 10 minutes. The room had multiple cracks, which felt like a safety hazard. There was no hand soap or washcloths provided, and we had to repeatedly go to the front desk to request basic essentials. Additionally, there were not enough outlets, and the ones available were very loose and could not securely hold plugs. The elevator was not functioning during our stay. I had specifically booked a handicap-accessible room, and as a result I experienced extreme difficulty getting to the room via the stairs. Despite informing staff, we were told that because the hotel was fully booked, no accommodations could be made. Booking an accessible room comes with the expectation that essential accessibility features—such as elevator access—are available or that reasonable alternatives are provided. There were no microwaves in the room, you must go to the hotel next door.

The hotel key card kept deactivating, which was frustrating. The front desk only had one person working, so depending on the issue, wait times could exceed 10 minutes. The room had multiple cracks, which felt like a safety hazard. There was no hand soap or washcloths provided, and we had to repeatedly go to the front desk to request basic essentials. Additionally, there were not enough outlets, and the ones available were very loose and could not securely hold plugs. The elevator was not functioning during our stay. My friend had specifically booked a handicap-accessible room, and as a result they experienced extreme difficulty getting to the room via the stairs. Despite informing staff, we were told that because the hotel was fully booked, no accommodations could be made. Booking an accessible room comes with the expectation that essential accessibility features—such as elevator access—are available or that reasonable alternatives are provided. There were no microwaves in the room, you must go to the hotel next door.

Location Very dirty, no where as nice as the pictures, waited about 15 minutes before a staff member came to check us in, room keys didn’t work.

The Whitelaw is absolutely charming. Staff is fabulous. We adore Marco. He’s the bartender and also served us on the patio the next morning for breakfast. If you’re staying in Miami Beach, you definitely have to try the whitelaw hotel.

The bed Housekeeping didn't change the sheets and comforter on the bed, sheets and comforter was turned over. The sheets was on top of the comforter and it was a spot on the comforter. Just dirty elevator not working ?

The photos are deceiving. It was very dirty, the elevator was broken. You can tell it was set up beautifully once but was never maintained.

Dont drink

great locatio

Sleeping was terrible, the bed is awful. No hot water in the broken shower, cockroaches, dust and dirt under the bed, and so on.

I like that you could walk to the beach and that it had so many retail and eatery stores that you could walk there. I would definitely stay there again, especially for the price I paid. I didn't like that some of the staff didn't speak English if you asked them a question. One of the female servers was a little rude. It was a large group of us (15 plus) so maybe it was a bit overwhelming for her. But we felt a little rushed during our meal

The room next to us had their TV at full volume from approximately 1 am until we left the next morning. this prevented us from being able to sleep all night. Not only could you hear it throughout our room, but throughout the hallway as well.

The location was great. The bed was comfortable. The water in the shower was hot. Hotel needs a renovation and a deep clean. The ice machine was broken the entire trip. The rooms are so tiny we had to keep our bags under the bed. It’s poorly furnished with cheap metal furniture and one tiny metal chair. Towels came to our room with a big wad of hair in them. There were a few tiny stains on towels. The carpets in the hallways are absolutely filthy. Old fashioned key cards which had to be reprogrammed daily. The elevator quit working two days before we left . When we asked about repairs , they nonchalantly said maybe end of the week but not sure. The front desk attendants were not friendly, not helpful or accommodating whatsoever. They were away from the counter a lot of the time.They seemed apathetic!!! If you like only location and you can live without any special perks you might be happy here.

The room was clean, and bright! There’s a bar and restaurant connected and staff was both helpful and friendly. The location was perfect. We walked to many different restraints, shops and activities. The beach is close enough to walk as well. I can’t wait to return.

The first room they put me in was flooded. The second room was on the second floor and the floors felt like you would fall through and it smelled awful

THERE WERE SHOPS NEARBY

The hotel is outdated, needs a lot of maintenance. But location is great.

Yes the whole entire stay was awesome staff was great food and drinks thank you and I will recommend again

Rooms were clean and staff were very helpful

Great

Awesome

It was a little bit noisy but staff was really nice and let my store my luggage before and after my stay.

Loved the restaurant on the property. Very friendly staff, treated us like family. Not a fancy place to stay but very hospitable. Excellent location. Enjoyed my stay.

Use to be one of my fav hotels in south beach you can’t sit out front of the hotel anymore because it belongs to a private restaurant now you have to sit on the sit all closed in.. they don’t clean your rm everyday anymore now it’s every 3rd day of your stay… definitely lost a customer

Awesome

The staff are very helpful , any issues they’re on it right away . Communication was great , room was nice and clean I’ll definitely book again when I come back to Miami …. Thank you !!

Nice

I had a comfortable stay here ..the bed is soft , pillows is soft I slept comfortable.. the staff is very help ful if u need anything u just have to ask and their will provide ur request ..the young lady at the front desk is wonderful .. its a good budget friendly hotel to stay ..i will highly recommend this hotel and i will definitely stay here again ..so go ahead and book , you will enjoy your stay here ..the beach is 1 block away and lots of restaurant and night life 1 block away on ocean avenue ..this hotel is located in the heart of south beach ..

Love this place. Location.

Absolutely Great Hotel and Staff.

Enjoyed very pleased

Room floor was damaged, bed sheets dirty, towels had hair. Hallways smelled bad. Service was terrible. Room service came into the room without knocking the door. Receptionist were not polite. Waited over 15 minutes to check out because there was nobody at the counter. Called the hotel and no answer.

Terrible hotel all around avoid at all cost

Room was clean David has great costumer service!

Was older but remodeled property. Walking distance to everything

Exxellent

The first room we checked into had an Oder and was right beside the front desk which made us feel unsafe. It was a girls weekend trip so safety was a must. When they moved us the room was further down the hall but it just wasn’t a good fit as we didn’t like the lay out and the fact that anyone could walk right in and come to our door.

La atencion fue muy buena y el sitioexelente

Everyone was very friendly, the rooms were nicw and clean. The walking distance to everything was amazing

The floors are awful feels haunted!

This was a horrific experience booking thru expedia because the "what you see is what you pay" rule isnt real. I got to the property and they charged me another $122 for resort fees and NOWHERE on the site (expedia and actual website). The manager was rude and I got there at 11pm didnt get in a room til almost 1am... I wasnt offered anything upon the property manager speaking with expedia and realizing I was misinformed and they said the resort fee was for a free happy hour but it wasnt even on sight it was 20min away and for a person with no car it wasnt worth what I paid. Do not stay here unless the room is literally pennies because the only good part about this hotel is its walking distance from beach

Great location

Excellent stay, will book again. Would recommend! :)

Great place in south beach area. Walking distance to mostly everything.

Has a restaurant and very close to the beach.

Cobros de servicios que no hacen match con el servicio en general

Enjoyed the stay at the Whitelaw. $34 resort fee (we used the towels/beach chairs). A boutique hotel with an elevator that works! Vibes in the lobby and 1 min walk to the beach. Bed was actually a king size, not many channels on the TV (we had to login to an app) wifi goes in and out in the 3rd floor. Clean Restroom and spacious walk in shower.

Everything was good

One of the receptioist was rude they dont offer dental kit which is wierd. Rooms are a little old. Location is 10/10

The lady at the front desk I believe her name was Isabel help me a lot.

Sfaff at the front need to be more friendly

Hotel was nice but once checked in we notice we didn’t have any hand/face towels. Went to front desk they told they didn’t have any

Excellent all around … will be back… great location … great room… super clean …. Could work on answering the phone but overall a great experience

Everything was great

It was clean

This property was in a great location and walking distance to most things rooms were kinda outdated we had three rooms. All three rooms were different. Some of the amenities did not work. Night staff the young man who checked us in was very nice. Provided great service and welcomed us even though we checked in after 2 AM due to delayed flight check in was easy and quick will definitely stay again.

This was an amazing hotel! Close enough to the bars to walk over, but far enough to get a good nights sleep. There was something wrong with our sink, so our bathroom kept flooding. Overall the staff was friendly and the hotel itself was clean and felt safe. 8/10!

Near to everithyng vere nice and clean and the staff super helpfull

I personally do not like the lobby area. The seating area and the bar have too much things going on; It made me feel clustered. The hotel has a Mexican themed restaurant with outdoor seating. It's about 7 mins walk to the beach, 3-5 mins walk to Ocean Drive where the restaurants and clubs located. The hotel has snacks in the room for sale. Make sure you take a picture when you first enter and another picture when you leave to check out. I was charged about $3 for what seems to be a snack i never ate. Check out my Food Explora blogs for details about my time in South Beach.

Bad condition

highly disappointed in my stay here!! I feel like I'm in a college dorm room or the ghetto with the loud music playing at 2am and people running up and down the hall. My family couldn’t sleep because of it! Tried to call the hotel but of course no answer as it was after hours. Also, there's no phone in the room to even call front desk. You can hear EVERYTHING outside of your door! It’s literally like living on a college campus. Highly DO NOT RECOMMEND!!! And the staff did NOT try to make any accommodations!

Hotel was at a walking distance from Ocean Drive. Used public parking around the corner. Only hiccup was that on two occasions when I needed front desk assistance (including check in) there was only one staff available and we had to wait over 15 minutes for assistance.

Value for money. Close to beach, shopping and bars

Beautiful boutique hotel. Great location. Comfortable beds

Excellent for the price. Walking distance to the beach and many restaurants.

Will be back, but definitely make sure you don’t get charged a resort fee twice like me because it didn’t come up in the system that I booked Expedia and already paid!

Best hotel in South Beach Miami. I love this place everytime I visit

There is a daily service charge you will be charged.

I loved this hotel they let us check in at 1pm!

Water sitting in the shower corner draining all over the bathroom floor. Any random person can walk in here and they will just says oh I’m sorry it’s Miami

Its close to ocean drive and the beach but quiet compared to ocean drive

Staff very much noisy even after 10pm

Had a great, comfortable time staying here with friends. Couldn't go wrong without

If I ever visit Miami again, I will stay at the Whitelaw!!

The lobby is funky, in a good way. There is a Mexican restaurant & bar in the lobby.

Staff was friendly and the location was very convenient.

Awesome stay

Ac didnt work , poor room services

Great place. Good price and close to the main beach. Isabela at the front desk was awesome. Would definitely recommend

Stay went well. Everyone was pleasant and helpful.

The signal was horrible and the worker working that evening stated there was nothing he could do about it and the manager wouldn’t be in until the next afternoon, at which time we would be something in the Atlantic.

The rooms are in terrible shape, you can hear everything from the hallways to the neighbours room. There is no quiet space…we heard people screaming in the halls at 3am every night… you can hear everything happening outside of the hotel at all hours. Room cleaning only comes every 3 days, floors in the room were falling apart…our safe was broken the day we checked in, was never fixed. We ran out of toilet paper. There is zero counter space in the washroom so there is no area to get ready …. It very much feels like a 2/3 star hotel. Our neighbour blasted their tv all hours of the night and we could not sleep…no telephone in the room to call front desk…. Like I said, only good point is that it’s close to the beach, however, there are MANY other hotels near the water that I’d stay at before this one again.

Quaint place to stay. Employees wonderful and very helpful, Food was excellent, but pricey. Happy Hour. I was worried went a read the hotel could not be responsibe If a room was not quite. I slept with a sound machine and never heard any noise. Bed was comfortable - slept well. Would be happy to stay here again

Not fair at all

Meh it’s cheap you get what u pay for

But even though there is no early check-in they won't store your luggage. Overall, I was satisfied with this hotel.

The only good thing about this place was that it was within walking distance to the beach and restaurants. Everyone was unfriendly, very noisy which I know is expected for the area. However when there is a 1" gap between the door and door frame its going to be louder.

Hated it

Hot water some of the time. No microwave in the whole building. Strange smell throughout the building.

The decore of the hotel is soooo cool and sheik. I loved it and definitely will stay again. They also have treats in each room for purchase. Chips candy bar healthy bars soda water LQ. It was loved 😍 im glad i picked this place.

The boutique hotel was awesome. Check in staff were great and super accommodating. The downstairs had a great retro bar and the rooms were really well done and super clean. Bathroom was really nice and clean as well. Comes with a small fridge too and Tv setup to connect and stream services with. Also we were on the 3rd floor and no noise or anything from outside. Literally a block away from south beach, easy access to restaurants, and easy uber pickup out front. Would stay back here again. Very pleased

The floor of the room has a few broken slats which are dangerously spiked out.

Staff and the bartender were super friendly and personable! Everything was in walking distance.

It was very noisy but to be expected for the location. Staff checking in and out acted like they were bothered to assist. 2 days after checkout I was charged for use of the minibar - I called and was told that they are serviced by a 3rd party for that and would investigate. I had to call back 2 more times with no resolution. I finally disputed wtih my credit card and was credited back the money. The only good thing about the hotel was the restaurant - the food was excellent and the server was very nice.

However, there was no coffee pot in the room, nor any coffee offered at all, until 9:00 a.m. and it was packaged creamer and not at all good coffee. The guests from other rooms were hootin and hollering in the hallways for most of the night, and it was very noisy. I wouldn't choose this hotel in the future.

Room was musty smelling and the window did not lock neither in bedroom or the bathroom. The room was on first floor so windows that did not lock no matter how much you tried was not a good experience.

Good

The restraint at the front of the hotel as great! The food and the service.

Great

The air freshener in the rooms was very intense. No windows, very basic space. Roomy, not inviting

It expensive and doesn’t have a good break fast. Just a couple of employees were kind and with predisposition to answers questions and help, the experience with others employees was negative.

Very friendly staff, very convenient location

Nice location close to the beach and lots of restaurants. The staff were very friendly and helpful.

We appreciated the one positive interaction we had with the staff and were grateful that they stored our luggage when we arrived hours before check-in. However, every other interaction left much to be desired. The staff generally seemed indifferent at best and outright hostile at worst. On three separate occasions, we encountered cleaning or maintenance staff in the hallways, and each time, they rushed toward us aggressively, as if expecting us to move out of their way. It was shocking that this happened not just once, but three times. This hotel would greatly benefit from improved customer service training.

overall everything was good....bathroom exhaust fan did not exhaust, and the wall thermostat needed batteries so it did not work.

Nothing like pictures...currently trying to resolve unknown charge. If only someone would answer the phone...Restaurant being attached only positive, if you don't mind $15 house tequila shots...

Great area and lots to see and eat but too noisy and there was no hot water for our showers

Great stay

Love it

The hotel was cute and very conveniently located. Service was a little slow and I never received the additional blanket I requested at the front desk and by their txt service. All and all I would stay there again.

No onsite parking. Very strict on 3oclock checkin . Rooms are small. Bathroom was update but Only had 2 washclothes and 3 towels. No hand hand tails. TV reception bad slow. . Beds did not have a top sheetand bedspread was floded under at the end of bed not laying over end of bed . Never seen beds made like that. Box springs very squeaky. Just set on side if bed and felt like the wood was going to break.

Fairly expensive Budget Inn quality rooms. But great location.

The hotel was really clean, beds are super comfortable and location is great but for what I paid I thought it could be a lot better. Our TV was broken and staticy, didn't have good water pressure, anytime you walked the dressers would shake and make a lot of noise but overall it's a decent stay if you're looking for a weekend stay

outlets besides in the bathroom. Picture are very deceiving. It is very small and outdated, not just in the room. Convenient location and friendly staff, but felt like we were staying in a cheap hostel.

Beds were not conformable no box springs just mattresses. Also tv didn't work we told the front desk and they acted like no big deal.

The first night we were woke up in the middle of the night by a woman screaming and crying outside our room. We also discovered the room we were in had bed bugs. I will never stay here again and I advise anyone considering it to look elsewhere.

Near restaurant and how it’s set up

The Whitehall was a great place to stay in South Beach Miami. Great customer service the place was clean. Please disregard all the bad reviews on this place. They’re all false. This is a great place to stay. I highly recommend it.

Too loud, no parking. Did not even stay at hotel.

The property was great! The beds were really comfortable and we had everything we needed. However we struggled to get hot water in our room, the hair dryer and iron did not work either. Other than that we had a wonderful stay.

I have been staying here for years!!! Stellar customer service experience, Rosa and Gaby are the best!! Greet you with a smile and made sure we were well taken care of our entire stay!

The customer service was absolutely awful. I would never recommend this hotel

Location

I wasn't even able to complete the check in.

I was able to check in very early on New Year’s Eve which was very convenient. This hotel is within walking distance from all attractions in South Beach Miami.

It is not that quiet since there is a restaurant outside, but it doesn't bother me.

great staff

It was mid

Great price Attendant was missing for 15 min Rooms are small and somewhat dated