Best Western Plus Miami-Doral/Dolphin Mall

The hotel smells very bad all the time, the carpets dirty, the corridors smell like sewage, the rooms with a lot of humidity, mold and dirt. It's not worth staying there. I stayed in room 412 a week ago, they didn't put new soap or new towels, they just made the bed. I complained every day and they didn't respond. I do not recommend the hotel at all. In addition, the hotel serves as a hotel for people who have recently undergone cosmetic surgeries. Everything smells bad. The hotel smells very bad all the time, the carpets dirty, the corridors smell like sewage, the rooms with a lot of humidity, mold and dirt. It's not worth staying there. I stayed in room 412 a week ago, they didn't put new soap or new towels, they just made the bed. I complained every day and they didn't respond. I do not recommend the hotel at all. In addition, the hotel serves as a hotel for people who have recently undergone cosmetic surgeries. Everything smells bad.

Really bad internet Animals in my restroom

El hotel está muy descuidado. Olor a húmedo en la habitación. El TV no funcionaba.

Exceptional

The rooms were not clean. Also, the card didn’t work. I had to go 4 times in 2 days to the front desk for replacement of the card. The front desk said that they have an old system and she could do nothing about it.

Good

The location was good There was no internet our entire 3 day stay. Housekeeping never made the bed and they charged our card on file and could not explain the reason for the charge. They offered a discount for the inconvenience and then never applied it at checkout

The location is good, and it has free breakfast, but don't expect much more than that. It was cheaper than other options at the time, but you really get what you pay for. It's ok for a night or two, but only if you don't have another option. The free breakfast is ok, but no more than 5/10. The hotel and rooms show some age and have seen better days. For what it delivers, it should be at least 20% cheaper.

exelent staff , friendly

Great location close to Dolphin Mall, nice breakfast including hot meals, confy room with king size bed. Nice facilities and pool. Highly recommended

Breakfast was limited, rooms are outdated.

Very good

Great location and it was clean and quiet.

Overall a really nice relaxing and comfortable stay. I was very pleased that they honored my special request which was extremely important to me. Thank you

Pleasant

The location Stiff and uncomfortable beds, outdated microwave, poor air cooling systems, poorly built bathrooms (opening the door was very close to hitting the toilet and left very little room between the tub, toilet, and sink), stained and dirty couches in the room, old carpeted rooms

Breakfast was great. Pleasant staff. Pool area was clean. Lovely hotel, would definitely recommend The wifi was not efficient

Pleasant

Exceptional

Good

The menu for the breakfast and location of the hotel

Very well located. My room had a musty smell the 4 days I was there.

Passable

Good breakfast but rooms needs more maintenance

The location is good, the bed was comfortable. It’s very dated, smells pretty bad and it looks dirty. A lot of things were broken in our room.

Very good

Had to change rooms twice because of bad musty and moldy smell in each room. I had to leave. The staff was very friendly and helpful as much as they can but I would not ever get a room here. Rugs needs to be steam cleaned and disinfectant

Breakfast was good. Good variety of food. Room was spacious and comfortable beds. Shower took a long time to get hot water. Thought hotel ran out of hot water but my mom ran the water about 15-20 minutes and then she got hot water. Front desk Might want to tell guests this because otherwise people think that there is only cold showers.

Clean room & nice staff.

There are no USB outlets in the rooms

Air conditioning malfunction ramdon

Yed

Great location

Great

I did not have the breakfast. The AC did not work at all.

This time, however we were inconvenienced with NO wifi throughout our stay. There was wifi in the lobby but not in the room, which was very inconvenient. Room was clean and comfortable as usual, but there was no wifi, the phone, the TV and one light were not working and didn't get fixed during this short stay.

The breakfast was good, the room smelled a bit musty at first. The chairs appeared dirty and stained. The bed however was soft and comfortable. Parking and location is great. Food was average. This is a great place to stay if you do not plan on staying at the hotel all day.

bfast really good

Coffee was just from a quick dispense machine

No internet.

The AC was not cooling the room I had to request to be moved to another room phone in room not working

GREAT STAY, BREAKFAST WAS GOOD AND THE LOCATION WAS ALLSO GOOD. SURE I WILL STAY HERE AGAIN.

really nice

Clean room, good breakfast and free parking

Very well located. Good breakfast. Highly recommended for short stay

Housekeeping itself was extremely minimal, limited to just making the bed and cleaning the bathroom. It did not meet even basic expectations for a comfortable stay. Another major issue was the so-called “high-speed” internet, which was incredibly slow. When we asked about it, staff explained that it slows down when many guests are using it. This made it difficult to rely on for anything important and added to the overall frustration. Overall, this was a very disappointing experience. We will not be returning and would not recommend this hotel to others.

Great breakfast, helpful staff. Room and corrido smell a little of humidity

Breakfast was good, and very friendly staff and cleanly.

breakfast was excelent!!

Sorry . I Never have breakfast

Room was not clean. Floormat was dirty. Too much noise. This standard breakfast, not mich choice. Very bad experiene.

the room was clean but smelled musty from the wet rug from leaking fridge. breakfast was great, parking was easy. Staff was great.

Staff was friendly. Hotel and room were clean 👍

Excellent

Guest services as always

nice staf

But the hotel is old!!! It’s clean but overall condition the hotel needs renovations! Every night we come back from being out all day my key won’t work & needs to be rekeyed! What a hassle!

Parking was safe and ok; breakfast was very basic; hotel is very outdated; not worth the money

Hotel halls smell really musty. Rooms were clean and the beds were comfortable but the room certainly felt very outdated. Ice machines were only on floors 2-4 and there's no water dispensers either. Breakfast was pretty solid for the cost.

Bad hotel

Room smelled musty and the internet was not very good

Clean environment always. Even though some of the workers do not speak fluent English they are always willing and eager to assist. Staff particularly the cleaning take their job seriously and work constantly to keep the hotel 'clean & fresh'. That's very important to me! Additionally, the breakfast spread is really good, healthy and varied! I just luv this hotel! The location is central actually in walking distance to food store, popular restaurants, pharmacy and a small shopping center.

From the moment I arrived, the staff demonstrated a clear lack of concern for guests. Their “I don’t care” attitude set the tone for the entire stay. The hotel itself had a very unpleasant and unusual odor, which made the environment uncomfortable. The room was equally disappointing. It was bare—no artwork or basic décor—and the sheets appeared dingy and unclean. Several functional issues made the stay even more frustrating: the internet connection was unreliable, multiple lights and electrical outlets did not work, and there were no USB ports available, which is a basic expectation today. In addition, I had to have my room key reprogrammed repeatedly every time I left the room. Housekeeping staff frequently gathered in the hallways speaking loudly, which disrupted any sense of rest or privacy. To make matters worse, I checked out on Tuesday evening, yet my stay was recorded incorrectly as ending on Wednesday. I have made several attempts to contact the hotel to obtain a copy of my bill, but no one answers the phone or follows up. Overall, this experience was extremely disappointing and far below even basic hospitality standards. I would not recommend this hotel to anyone

Everything was great!

Everything was good. The waffles at breakfast was delicious

Goid location to visit Everglades. Room was old and not clean. Dust on all lamps and other surfaces. No hot water for shower. Had to call to get it fixed.

The door lock was broken There are no blackout curtains. I left after two hours. And lost my entire 5 day nonrefundable payment. It was that bad.

A good and safe Hotel

To say the hotel is outdated is an understatement. The room itself was definitely moldy. You could literally smell it and it only got worse after going out for fresh air and coming back in. Not sure if there was or is water damage in the building that cause it but it was horrible. We had to open our window practically our entire stay. We coughed all through the night from the dust and mold in the room. I’m not sure how this hotel passes inspection and health regulations, genuinely. My partner and I are not at all picky people, so for us to share these sentiments, you know it was really bad. If you can avoid staying here, please do. Even for one night. The owners need to take pride in their establishment and give the hotel the care and remodel that it desperately needs.

The facility is outdated and poorly maintained. The furniture, lamps, and bathroom require repairs, and I observed that many fixtures are heavily rusted. I do not recommend this facility.

Internet was a bit on and off but for the price the hotel served its purpose. Staff was kind and the compound was clean.

Hotel wifi was not working

The facilities were very inadequate. The hotel is very old and needs upgrading. The wifi and even the television were problematic

Highly recommended !!

Great

Was ok for the time being there. Just stayed one night

Staff was friendly but the room smelled very musty. Rooms need remodeling.

Upgrade rooms

The staff was friendly... The first floor is kept very nice, smelling nice and is clean... The third floor where I stayed smells humid is messy. Saw water bug... The bathroom was usable but had built up dirt in the corners. Moldy.. the AC was okay but only because it wasn't summer hot yet.... Housekeeping did not come during our stay to change the towels. I know I could have called and asked for them but we were out all day and we'll get back there. Tired

I found the sheet stained with blood and and complained ,the waitress made a scene

Nice but not nice enough!

I got sick and could make the trip. Then I was feel so bad I didn’t cancel. I knew I would have to pay for the first night but they charged me for whole time I had the reservation for. Not normal or fair. I’m not going back unless they do something about it.

Amenities, cleanliness, ambience.

Great service, clean room and full buffet breakfast.

Clean !!

Very clean and spacious

The room was comfortable. Although the toilet had a minor issue, the staff resolved it promptly after I reported it. Both the staff and housekeeping provided excellent service.

Room and bathroom was extremely dirty and the front desk was unreachable.

The rooms was liking water from the bathroom ceiling. I call the hotel to inform the problem and they never answer. I went in person to the front desk and they offer me to move to other room but the facilities are not in the best conditions. I de ode to cancel my reservation. I prepaid 4 new guts and stay only one for that situation. I was expecting that they refund all my money.

Decent place to stay. A bit dated but ok overall.

Shower was not to be hot, it was unacceptable.

Room was clean except Carpet was dirty. No safe in room. Staff was good let us checkbin earlier second time .

Room so clean awesome

The room looks old and neglected, the carpets are filthy. Service for the rooms is every two days. Towels need renewed.

The room didn't smell well, the bathroom didn't look very clean.

Room smelled like mold, window shade was torn on both sides and taped several time! Wood molding around the ceiling was caked with a lot of dust, mattress was about 50 years bold! Bix spring?

On the other hand, the staff was very friendly and they deserve to work under better conditions.

Ont issue we the leu mom mc lol

Carpet stinks

Staff courteous however room had a sofa that the cushions were torn. Bed sinking in on left side from use. Several towels and wash clothes were stained.

Really ugly hotel, it’s not clean, the front desk services was not good too and expense for the quality

After being delayed several hours, ending up stuck in a different city and unable to reach Hampton Inn by any of their channels, Hampton Inn thought it appropriate to keep not only sell our room but also keep my money instead of doing the honorable thing and refunding me. I will certainly not recommend these thieves

Clean comfortable room, nice staff

Just horrible! The unfriendliest staff ever, breakfast is below okay, extremely dated bugs in the rooms.

All as advertised

It was good

Overall, the hotel is generally quiet. However, the rooms and bathrooms are very outdated, and everything feels quite old. The property seems to be in need of renovation.

Breakfast does not start until 7am. This is to late for travelers. Never seen a hotel start breakfast that late. Will not be back.

Old

It was clean, but very old

Everything was average. Rooms are a bit dated and could have been be a bit more updated with modern room furnishings. Breakfast was basic. Reception staff were very courteous and personable, calling us by our names which showed that they pay attention to guest.

Clean room. Felt safe. Gave it a 3.5 star if I could because online it says there was a shuttle to the airport and dolphin mall. They do not provide either service. When I told them they didn’t seem to care

Room was clean, staff was professional

Old, dirty, rundown, and gross. The worst

Staff was wonderful, helpful, good natured & good problem solvers. However, some issues - key cards rarely worked, musty room smell, ants, poor Internet connectivity, odd bathroom layout with door blocking toilet and shower.

Carla who works the front desk was very rude to my daughter. She also over charged my daughter after the reservation literally gave the total in advance. Also it didn’t say it would be any extra fees charged at the property

I had to move from first and second rooms because of a strong smell of mold. Third room was a little better but I had to open the window and put the air on high just to handle it. I woke up in the middle of the night and still smelt mold. I’m very sensitive to smell, I have to admit…

Room had no black out curtains and the parking flood lights shined right through the window shade which stopped the room from going dark. Súper uncomfortable.

Room had no black out curtains and the parking flood lights shined right through the window shade which stopped the room from going dark. Súper uncomfortable.

The rooms smelled damp when we arrived and the hot water hardly ever worked. The staff were very friendly and helpful. Good access to the hotel, quiet area and good dining options nearby, but overall it wasn't worth the price we paid for the room.

The rooms smelled damp when we arrived and the hot water hardly ever worked. The staff were very friendly and helpful. Good access to the hotel, quiet area and good dining options nearby, but overall it wasn't worth the price we paid for the room.

todo bien

The Wi-Fi was terrible. Need to improve the WiFi coverage for the rooms.

Disgusting

No hot water to take a shower. Low water pressure at the sink. Heat in the room would not go above 70

Also little noisy

This was the worst hotel experience we have ever had. What should have been an enjoyable anniversary was ruined by constant frustration; my room key deactivated every single time I left the room. When I brought this to the staff's attention, they dismissively blamed their "old system" instead of offering a solution. To make matters worse, the room was poorly maintained—I found hair in the sink, the bedding smelled unwashed, and there were visible stains on the sheets.

Ample and comfortable room, clean bathroom and courteous staff. Would return

los cuartos estan un poco deteriorados, necesitan un upgrade, la tina del baño deja agua en el piso y se ve muy oscuro. algo positivio es q los cuartos son muy grandes, y la zona donde esta el hotel esta muy bien con muchos negocios alrededor

Room was stinking with mold. Early morning staff was really bad. He didn't even had a basic courtesy.

Our room had a damp moldy smell. Everything felt damp. Breakfast was ok, the usual standard fare. The property has some age. Could do with an update. Multiple times we had to run down to front desk because our key cards didn’t work but the staff sorted it out promptly every time.

Horrible beds. Worst that we’ve ever slept on. So hard. Curtains were like a projector screen. Not very clean. Would never stay here again. I’ve never given a bad review in my life. That’s how bad this place is.

The room needs to be updated...tv's usb plug-ins

Very convenient … clean, cozy and great service !

Room was good, beds were ok - convertible bed was not clean. Breakfast was good. Outside around the hotel was not clean.

Good

Very moldy smell on the 4th floor, room wasn’t very clean either. Location was ok but not even the phone worked so calling the front desk for extra towels was impossible, we had to go down quite a few times.

Clean room, friendly staff and nice environment

Non recyclable dishes at breakfast

Room spotless

Very clean room. Only observation was loud talking by staff outside my room in the am in spite had do not disturb sign on doorknob.

Great except Internet and doors lock

Room was in good condition and staff was courteous. However, every hotel I stayed allowed me to leave my luggage for a short period post check out. This hotel didnt allow it.

Everything is just okay level. Won't choose this place again. There are so other better options around.

The room was clean and in good condition, but the water pressure was low, and there was no shampoo or shower gel.

Cucarachas en la habitación. Abandonamos el hotel antes de finalizar la vacaciones. Fuimos a otro hotel.

The room was clean. Not spotless the carpet at the bathroom door was dirty. The toilet was loose from the floor and it rocked when you sat down. Staff was friendly. As well as helpful.

The door had always a problem to open and the smell at wet carpet was present

Breakfast was great to BW standards

Safes should be in all rooms

It was ok

Great

When we checked in they gave us a horrible room. We were able to change rooms until the next day.

You need to put on your website a deposit is required to stay there

This happens time and time again, I have an email from best Western confirming that it was walk in shower. So I guess staff are t reading and taking note of guests requests

Perfect

It was cozy

Room was okay just had a weird smell it's okay for what you pay. Bathroom tub needs upgrading a little rusty

Everything was outstanding but the hot water, barely lukewarm. Staff was awesome

Excellent

Good

dirty hotel

All good

The room was terrible, bad smell.

Yesterday i returned to the hotelaround 12noom upon entering the front door a female staff was mopping the floor of the entrance apprerantly she got angry that i didnt wait until she had completed the mopping she told me something on spanish and i.looked heri n the eyes ready to give her an appropriate reply she realized that i was not please and she said in english "thats ok". So they speak English when.its convenient for them. This morning coffee was not available until 7am its usually available at any time.

Excellent room and service, reception staff were extremely helpful and breakfast buffet was great

Near the airport, near dolphin mall, very clean room, plenty of parking.

Clean rooms quieg

Some cleaning crew started pressure washing the building right outside my window at 7 a.m. with a very loud compressor. Front desk was not willing to do anything about it. Ground level room window had no curtain, only a blind to completely darken the room or have no privacy from people walking by.. Internet speed very slow, impossible to stream anything.

This is our favorite hotel in Miami. Free parking and free breakfast that is excellent.

Everything was amazing.. But no blow dryer and blind broken all good

Affordable hotel with full breakfast included. Very close to all themalls and restaurants.

Amazing location , breakfast not available for vegetarians or vegan … shall be included .

PROPERTY IS GREAT, STAFF ARE VERY HELPFUL ESPECIALLY THE FRONT DESK...SECOND OR FIRST FLOOR ROOM I THINK IS THE BEST FLOOR TO STAY.

Breakfast is just some cereal and waffle everyday..

The room was spacious and clean. Staff was friendly and helpful. We liked the quiet location.

He finally gave me another room — but it didn’t have any hot water. I had my one-year-old with me, which made the situation even worse. It’s hard enough traveling with a baby, but not being able to bathe or get warm water was completely unacceptable. The clerk apologized and promised a discount for the trouble, but when I checked out, I was still billed the full amount. Between the confusion, lack of professionalism, and broken promises, this experience was beyond disappointing. I definitely won’t be staying here again.

Staff is nice, but property feels quite old, there was mold in the bathtub, carperts are stained and looks dirty.

Water backed up in showers switched my room same issues had to go shower at gym property didn’t care to fix issue

Reasonable price, basic breakfast, basic gym equipment, close to malls and dining areas.

Mal por qué me están cobrando algo que no deben ya que por salud no me fue posible viajar y aparte de la 1 noche que por políticas cobra y no me opongo me siguen cobrando cosas que no debe ser como el resto de reserva ojalá me solucionen eso por qué tengo un correo de parte del hotel donde dicen que la reserva se cancela y solo cobrarán la primera noche entonces no se por que siguen cobrando ojalá deben solucionarme eso por qué eso hace qver muy mal el hotel

There was black mold in the bathroom and shower water didn’t drain seemed clogged

The room was cozy and the hotel was near to a lot of places. Breakfast was tasty with pretty good options. The only grievance was the moldy smell of the carpet that made the stay a little uncomfortable.

Close to The Mall,

Great breakfast and staff, good night rest

No kitchen utensils with kitchenette rooms

Comfy

The room was spacious and clean. Staff was curteous especially the front desk...will visit again

Después todo fue horrible

Nice 5 🌟

No hot water. Keys didn’t work sometime

The room has a very loud AC . And it should have a night table next to the other bed

It was okay for the price. Breakfast was basic.

We had to report a theft on the property to the local police and the manager on duty delayed access to security footage for nearly two days. This caused us to wait much longer than we needed to the get the guy caught who stole our items! The front staff kept telling us, the MOD would be there this time and the next - its like the person only showed up once in 2 days and no one else was authorized to give the local police the footage. It was frustrating to say the least, there was zero urgency. I would not recommend this hotel or ever visit again.

There is a nice restaurant close by. Quiet and safe spot

Great

Nice and quiet

The room smell and I didn’t had no hot water to take a shower and I didn’t want to say anything to them so I keep on taking a shower cold I so really to go home I pay $680

The first room that I got did not have a working blind. The second room I got, the AC barely worked. Only one of the vents was expelling cold air. The coils must have been frozen and melting because the area around the unit was soken wet. We have stayed at many best westerns before. This is our last one. The quality has deteriorated dramatically. The furniture in the general areas was old and worn. The room had lots of patching on the walls and bathroom. Very disappointing stay.

good

Buenisimo

Maria was excellent at the front desk

Okay

According to my bank it looks like i was ovet charge

Great location

Lovely place

Great stay

They had a bathroom problem tub was colt

The building has a really strong smell. old mudy.

Person at counter was very helpful. Room in the other hand was smelling like mold, really intense smell, tried changing room. Still not good. Cancelled reservation and still charged me for the stay

Smelled bery moldy and wet.

Excelente estadía

The front desk was not too helpful

Good

Safe. Easy commute. Breakfast can be improved

Love it

Nice

Great hotel. Loved the pool

Location

Very bad experience and can’t stay here next time or never

Excelente

I had to keep going downstairs because the rooms keeps didn’t work. The bathroom at broke soap holders. The iron didn’t work. The bed was extremely hard to sleep on. The workers at the desk were always hiding never had the counter so you had to wait until they came from the back. Another guess even had to come down stairs to get toilet paper from the front desk. Horrible experience.

Safe area , quiet

Excellent service.

Nice hotel

There is a daily breakfast that is severed from 7am to 9am, which is basic but gets the jobs done.. it's usually some type of eggs, a meat (bacon or sausages) and hash browns. They also offer bread and bagels, yogurt, cereals and waffles. There is juice and coffee as well. Location wise it's pretty convenient, about 15-20 mins from the airport, places like Dolphin Mall, Walmart, Marshalls, gas station, Wendys etc. There are several other hotels right next door such as Spark Hotel. When booking on expedia it indicates shuttle services being available- that is NOT the case. We were advised that stopped since 2023. There are no shuttles to and from the airport or nearby shopping areas. They only offer to call you a taxi of needed, but Uber is cheaper. They also took a deposit when we checked in, which we werent aware of prior to booking. All in all it worked, as we spent minimal time in the room. The parking wasn't the best. This hotel is one of those where you get what you pay for situations.

The rooms are a bit outdated and it smells old

The beds where a little to small other than that everything was good .

Ok

Everything was very well clean!

Friendly staff, breakfast ok, we weren’t able to use the pool because it wasn’t clean and I didn’t see anybody taking care of it. The keys to open the rooms don’t work properly. We have to change them 3 times. Other than that it was ok.

No amenities

Staff were very helpful.

I would book there again if I have to come back.

Good

Staff were helpful. Free parking was a good amenity

My room wasnt cleaned properly and the carpets were stained.

Well clean proper desk attendant very good and housekeeping always on point I love it

The curtains were not good sun was coming in

Mal olor de humedad

Don't have security box

This has been one of the worst hotels I have ever stayed in. First at check in they don’t speak English, the rooms are falling apart. They really need a good handyman. The bathroom had molded in places I had never seen. The air conditioner sucks, the room was so hot the whole night we barely got rest and got up so sweaty. The rugs are full of stains, the beds are extremely old, the springs were so bad it felt like a trampoline (literally). For what they cha he for this hotel and the location it’s in they really need to do better.

The stay was good, everything was great except for constant trouble accessing our room. I think during the stay i changed the cards for entry to room about 4 times 🙃🙃🙃

The room smell really musty. I was transfer to another room but still not the best

I like noon checkout. That is unusual. It is possibly for me to sleep here.

Room smelled of mold

- every day the door key had to be reset. Imagine every night you reach home tired and all you want to do is enter your room and you are locked out because the key isn’t working. - elevator made weird noises.

The staff was helpful and know what there doing.thank you all

I would have liked them to have

Good locations and infrastructure, price is quite high for the poor offer in services and customer satisfaction. No guidance in any way, knowing I had five days tickets to parks they did not offer any vantages of staying with them. One night was a private event in the Island of adventures park just crossing the street. The clerk and hotel personnel were aware of that when I and my family went out for dinner. At return both streets were closed to the traffic and even for those like us staying at that hotel and we stay out for more than an hour

Overall stay was good ..place was clean food was good

good

Key card for hotel room would stop working after a while or the door card reader had issues. Other than that, it was a wonderful stay.

Excellent service.

It was good for the price. No complaints.

Good

It was located near UM Health.

Would prefer a kettle rather than the k cup maker. Also would have like the property to have an airport shuttle

Could have more variety for breakfast.

Couch in room is soiled and needs replaced but other than that room is comfy.

location

Good

Bath tub, need replace.

We enjoyed our stay

Very nice property worth the cost

Hotel getting old. Still ok, but rooms need some TLC. Will look for options next time in Miami

Excellent

Breakfast was a plus but the room needs attention. Curtains were broken, telephone set was there but not working and no safety box in the room.

Good

El cuarto que me dieron desde la puerta la peste a humedad y cuando ya estaba dentro del cuarto no se podía respirar.me cambiaron de cuarto y la higiene mala💔

Good.

Very fast and nice ,love it ,thanks

Older Best Western and not one that’s properly cared for. My room was riddled with mold and its related, notable smell. The old school key card system kept discharging for any little thing. Great location and nearby restaurants, but the owners of this franchise location should invest in the property — even just to stay competitive as there are two, more modern and comparably priced hotels adjacent to it.

Everything was very basic, the room definitely needs updates and more cleaning. It was extremely inconvenient to have to have my room key constantly re-programmed especially on the top floor at end of hall. They only have 1 elevator that stops at every floor no matter what direction. If you return late you’ll be parking out back and the side doors don’t work. The pool is average at best and right next to the dining area. The breakfast wasn’t good, I tried it first day and never ate again. Staff was OK, didn’t care about the key issue. Housekeeping never came one day. Wouldn’t use a Best Western again, definitely not this one. Bright and noisy outside windows in back.

The air conditioner had trouble keeping a cooler temp. We notified the front desk on the way out. The breakfast area was full every day. People left their garbage on the tables as if there was a waitress attending to them. We suggest posting a sign for guests to be courteous and throw away their trash.

Location is very convenient and close to shopping and restaurants. Breakfast - breakfast was replenished throughout the allotted hours. Dislikes Front desk staff - only one of three staff members was helpful and went beyond to assist. Room - carpet was in horrible condition, stained and smelly. Bathroom fixture was ready to fall off the wall. Mini fridge froze all our fruit and milk; actually worked as a freezer. Pullout bed in king suite was badly stained and ready to dump. Hotel condition - corridors smelled moldy and carpet dirty. Only one elevator to service all guests. Room key wouldnt work from time to time and we'd have to go downstairs to have them reprogrammed. Breakfast - not a wide selection but lovely nescafe coffee machine , perfect for coffee lovers

Excelente servicio

I'd like everything