Four Seasons Hotel Miami

Pool area was beautiful. Our best cocktail experience was at Séptimo, and the DJ was amazing. Really appreciated an early check in as well.

The level of professionalism, warmth, and attention to detail was truly remarkable. Everyone went above and beyond to make us feel welcome and ensure that every aspect of our experience was seamless and enjoyable. It's rare to find a team so consistently dedicated to guest satisfaction, and their genuine hospitality made a lasting impression. I'm incredibly grateful for the care and effort they put into making our stay so memorable. I look forward to returning and highly recommend.

I absolutely loved my stay at Four Seasons Miami. Everyone from the concierge and front desk staff to room service was amazing. The level of professionalism, warmth, and attention to detail made the experience truly exceptional. The team went above and beyond to make feel welcome.

Pool side restaurant could serve better food

Disappointing

The Four Seasons continues to be head and shoulders above any other hotel.

The hotel exceeded our expectations in every way. The staff was warm, attentive, and genuinely committed to making our experience memorable. Every detail was handled with care, and the level of service was outstanding throughout our stay.

The hotel exceeded our expectations in every way. The staff was warm, attentive, and genuinely committed to making our experience memorable. Every detail was handled with care, and the level of service was outstanding throughout our stay.

Superb

Nice fourseason but the employees need to be better trained! There need to be more attention on the swimming pool to attend the people! Slow service!

Exceptional

Location and service

Poor

Great pool fantastic service

Pleasant

C

V

Fantastic stay

Superb

Exceptional

What can I say! Everything to perfection

Not happy with my overall stay, they were not able to find my colleague on the booking, which clearly indicates his name on the booking. Bad communication, of the booking and did not resolve the situation, I have send a message to Booking.com to investigate this matter.

The only downside is I don’t know how I will be able to stay anywhere else but Four Seasons in the future. Thank you for the incredible service and memories! I will be back as soon as possible.

The room and the view was fantastic. Breakfast on the terrace was nice. Pool and hammocks were lovely. Location is excellent. The evening turn down service was not always done and we could have done with an evening clean.

Yes to anove

Exceptional experience. All the staff were very attentive to our needs and requests.

Amazing service I was impressed by the concierge and the customer service

Erik from security helped us retrieve medication left in the room at checkout and we didn't realize we had left it until we got to the cruise terminal! We would've never been able to get this accomplished without him and if we were not staying at 4 seasons, i highly doubt this would've been able to get accomplished! Can't say enough!

From the moment we arrived at check-in, the stay at the Four Seasons Miami was nothing short of amazing. The staff was friendly, the room was impeccable (and I am a very picky when it comes to this), the food at Edge was delicious and they helped us celebrate our anniversary in the best of ways. All of the little details are what makes this hotel extra special. Thank you!!

all good

Excellent room, service and facilities.

Todo bien.

Everything was really perfect!

Exceptional

Great check in. Champagne and a smile. Love this hotel.

Good

What a fabulous oasis in Miami. The room is clean and spacious, but what makes this property really stand out is the pool area, food & service. Just wow.

Everything

Exceptional

Excellent service and friendly staff!

Very good

Exceptional

Pleasant

Exceptional

Staff kindness, comfort, attention to details, kindness to kids, made us feel like home

Location, rooms quality, nice food Lost deliveries, charge for handling lost deliveries, and then the repostage fee for the price of the package. Been promptly kicked out from the room by knock to the door at 12:15 (15 min later than check out time), luckily was about to vacate it with packed suitcases already, but polite call would be enough rather than very beautiful and polite, but an absolute bulldog lady. Conpletely killed the experience.

Comfortable rooms (especially the bed!), lovely staff and good location

All good !!

Great location, good gym but share with members, pool is excellent, staff friendly.

In general everything was great from vallet service daily, front desk housekeeping pool attendants everything

Everything was wonderful and staff were kind.

Its the Four Seasons of course it’s perfect.

Very clean and nice place staff ar

However, despite the above, this convenient Miami hotel did not live up to the Four Seasons standards of premium customer service, especially regarding the room cleaning. During our stay we experienced several issues, from unacceptably poor housekeeping (fresh and noticeable carpet stains of huge proportions; no restocking of complimentary water bottles; missing glasses for beverages, etc.) to technical issues with a non-working bedside tablet (which worked just the first day of our stay) and a few basic mistakes from our in-room dining order. We also experienced long waiting times --or even no answer-- whenever we called the front desk to report these issues. To be fair, the hotel manager apologized when we raised the issues and offered a complimentary breakfast to compensate for the inconvenience. Unfortunately, to make everything worse, we made the mistake of leaving a personal item of high sentimental value in the room after checking out, which surprisingly was never found nor recovered (we are absolutely sure it was left in the room... but sadly reported it too late to be returned by the cleaning staff). In summary, what we planned as a special wedding anniversary trip ended up a truly forgettable and regretful stay.

Everything was perfect!

absolutely wonderful

First Class

We arrived very early from an overseas redeye flight. The hotel staff went above and beyond to accommodate us and make sure we had everything we needed for our stay. What a wonderful experience. Thank you!

It’s a beautiful hotel with gorgeous outdoor pool. The staff from front desk, to housekeeping to wait staff to pool attendants, were very nice and accommodating. I was also pleasantly surprised by how quickly they delivered items to our room. There was nothing we didn’t like!

Left feeling underwhelmed. Checked in around 4:15pm (after 3pm check-in time) and the room wasn't ready. Luckily Mario (Ambassador) addressed this personally and made an effort to rectify the situation. Hotel website advertises breakfast buffet at Edge Brasserie. No buffet to be found and apparently this is only during peak season..? Major benefit is access to Equinox gym. Room is nice, but nothing substantially different from other 4/5 star hotels across the US.

This would have made this hotel 5 stars: not having a wet rag smell upon entering the room, having more than 1 car for complimentary car service, and going more than 2 miles for complimentary car service. I couldn’t give this hotel 2 stars because the front desk people were nice and those who stopped by our room for other services were friendly. Other than that, I would reconsider staying here again.

It is pet friendly AND luxurious (difficult combination to find).

Y

Staff, great gym facilities

Incredible experience, surprise for my boyfriend, the hotel helped me out with so many details, every thing was perfect ! Nothing at all - it’s perfect

The location is perfect!!! It felt very highend, and my type of vibe

7th floor front desk not liked and room service. I asked for a bottle of champagne and take it an hour.

Four season , no need say more , very good

The service is not good

First room was dirty and shampoo/conditioner were watered down. The phone was also broken. When I was moved to my new room the phone also didn’t work but it was cleaner. Spa system broke when I had an appointment so I ended up waiting 40 mins for somebody to get me. Overall, this was not a 5 star experience.

Amazing service and beautiful hotel.

Outstanding

Great experience

Amazing stay! Staff was extremely professional and accommodating. Would stay here again and again!

Everything in the hotel Just changing the elevators.

We had an absolutely amazing dinner at Nuna with our kids and then were able to spend some time at the pool after dinner because it's open 24/7, a luxury we never thought we'd enjoy so much. We had an early flight and room service was delivered on time (5:45am) and our car was ready for us to depart.

Friendly staff, clean rooms and comfortable bed! All that you need for a good stay!

Awesome! But the buffet was not worthy of money.

A clean, comfortable hotel with friendly staff

Service

Excellent customer service. I love everything about this hotel.

Excellent service. Great location.

My Four Seasons stay in Brickle is alway perfect. I always have a quiet and relaxing bedtime.

Exceptional central property with great staff. The pool area is phenomenal if you are travelling with kids.

Also, you get to use the equinox gym, which is attached to the hotel and it is convenient too pretty much everything in Miami. This is an amazing hotel everything about it most especially the staff is just the best. We will certainly be staying here again.

We had a great time

Nice Pool Area. Super Room Service. Very Nice Breakfast. No Prober Changing room on the departing Day.

Excellent service, food and housekeeping!

Lots of construction, place seemed like it was out dated, carpet needed replaced, gym locker areas had hair everywhere, had reservations at 10 for spa waited 30 minutes past.

Exceptional

Had a great stay. Quality of late night room service options was less than expected. Pool service was less than expected, took some coaxing and not as attentive as you would expect. Had to chase them down a few times even when they weren’t busy. No fruit trays while in the pool as advertised which was disappointing.

Great!!

Everything was good until 3am fire alarm experience. Couldn’t sleep the rest of the night. “Resume to your regular activity” doesn’t work that way. No apology was offered at checkout

Location 1) I forgot my T-shirt, and the hotel staff couldn't find it, which is not surprising since it was a Dior T-shirt. 2) The hotel lobby has a very unpleasant smell, proper interior fragrance is missing.

The customer service is exceptional

Beautiful views , great pool area, dining options in the hotel and around! Good area upscale stay! Staff friendly and helpful!

Clean condition,good location

The staff were absolutely amazing—welcoming, attentive, and accommodating. Look forward to a return visit.

**Strengths:** The kindness of the staff in the restaurants, bars, and pool **Areas for improvement:** Housekeeping. Upon arrival, the cleaning cloth was still in the room. The carpet wasn't vacuumed once during our stay. On the second day, our room was still not cleaned by 4 PM despite two reminders to the housekeeping staff. The room was finally cleaned thanks to the intervention of the reception staff, who also apologized for this lack of service. A more fundamental remark regarding the layout of our room: despite the hotel renovation, the layout of our room, at least, does not meet the expectations one might have for a Four Seasons room. The old air conditioning is noisy and not really adjustable. There is a lack of a desk, and the electrical cords on the floor of the room are not what one would expect from a modern layout. Perhaps other rooms are better equipped than the one we had

After spending thousands for a room, merch and the buffet (which were all great) me and my girlfriend were being followed by one of the staffers for hours during our brunch. After I was done spending my money and wanting to leave establishment, this gentleman who I recognized from the pool area blocked us from leaving and asked if I was ok to drive. I was never driving, as I had a few beverages at the pool and explained my girlfriend who is sober was always driving. Why I had to explain this to them I am not even sure. After a terribly embarrassing exchange, I asked the two gentleman who were crowding me and my girlfriend to move as I felt like they were in our personal space. This has never happened before at this location nor any four seasons I have stayed at. Repeated calls to speak to the head manager have left unanswered.

Not great at all and not up to four seasons standards.

Very relaxed and comfortable setup with exemplary service.

Great hotel. Great location. Amazing staff.

Great hotel, great location, great service. Rooms very nice but an update would help. Terrific place. Great staff in the restaurants too.

Amazing service.

Wasn't a typical Four Seasons level hotel. Was more like a nice Marriot.

Great hotel.

Service was incredible and resolved a complex issue with a friend’s booking by going above and beyond which they were not required to do.

Beautiful, clean, well situated hotel. The staff are outstanding. Gorgeous artwork, including Botero bronze’s, were a delightful surprise. Food was the only item I found to be less than perfect. I would happily stay there again.

The room was perfect and the temperature in the room ! The fact that you had to change 2 elevators to go to your room

Excellent overall. Unfortunately I can not speak Spanish. I ask that when people pick the phone up to provide a service, they must be able to speak English otherwise it creates a very frustrating atmosphere.

Hotel is really beautiful. The 2 acre grounds are gorgeous with 3 pools, although 1 is reserved for residents. The palm tree pool is great for relaxing and the pool was open 24 hours. The rooms are decorated to very high standards and feel very luxurious. The food at the Edge restaurant is delicious, and their bar is super fashionable. They are very dog friendly, which is perfect for us bc we travel with our toy poodles. The location is also very walkable to restaurants and shopping. We had great meals in the neighborhood based on the hotel’s food recommendations. Valet is fast and efficient. The gym is an Equinox a few floors below. Overall a wonderful hotel! Housekeeping was agressive and tried to enter our room with a do not disturb sign up and texted me later asking if I wanted service. I asked them to stop texting and said I will let them know when I want my room cleaned. There was a bit of an upsell attitude at the property, but that may be a Miami thing. I received another text just before check in asking if we wanted to upgrade our room to a suite that was double the price of what I booked. I guess I thought that if you were going to offer an upgrade that it might be slightly more (or complimentary), but not double. There are not enough lounge chairs at the pool for guests and definitely not enough umbrellas. We were told the wait would be long, but it ended up only being 15 minutes, but the chairs were in the sun. I sat there for a bit but my husband didn’t. For the rest of the trip we used the pools at odd times just for a quick swim.

Nice hotel, but not impressive.

The pool and spa areas. I iked everything. But what could not be helped was the building site opposite.

Beautiful property great service. Very much enjoyed our stay.

The location is perfect - a short walk from downtown, and very close to the waterfront. The view from the room is stunningly beautiful. They seem to have a lot of servers which are new and inexperienced. If you order something at the pool, and even for breakfast, it takes a long time to get your order, and mistakes will be made.

Very nice hotel. Excellent service and food. Staff is fantastic.

The best ever by all means

Very good

Great hotel and great service.

Amazing hotel, friendly and helpful staff throughout. Everything was spotless. Best hotel in Miami!

Property is a bit dated compared to other hotels at this price point. Service was slow and abysmal, and amenities were not up to par. I would categorize it closer to a 4 star hotel.

Amazing experience. Exceeded expectation. My plans are to return within 4 months to the same location.

Awesome hotel. We came for a second thanksgiving in a row and loved it even more this time.

Everything

Ok

Excellent hotel, service and great food

The gym is incredible!

Nice hotel in Brickell walking distance from fine dining and resort options and great staff

Everything was beyond my expectations. Very nice place. Great restaurants. Great service. Very comfortable. I didn’t understand some of the extra charges, a little more detail would be helpful because I really didn’t have the time to go over each of them, and they were not clear.

NA

Gorgeous hotel

Excellent service

Wonderful place. Stayed there for the hurricane but will return for a proper vacation. Staff was great as well!

Was not at the lebel of a Four Season Hotel, service to make the room very pour. Breakfast nothing diferent normal for the price that they charge. Replease of the ameneties in the room they dont replace.

The Four Seasons in Miami never disappoints! I have been coming to this property for years. It has always been and is still wonderful. The staff is great and service extremely efficient. The rooms are lovely and well laid out. Every member of Staff is polite and enthusiastic. I can't say enough good things!

Awesome view!

Perfection

10/ 10 as always!!!$

Loved my stay, my room was great. The bedding is the best thing. The pool was wonderful and the Sunday Brunch delicious!! Will be back soon!

Had an amazing stay.

We are a little noise sensitive. Got woken up by sound of a room being remodeled. A vibrating tool. And had noise for a bit of our morning. Sounded like the room above us.

Location

Nice

Great location, rooms and pool. Very friendly staff.

Amazing experience. Will be back again.

We chose Four Seasons for our family trip and couldn't be happier! The service was detailed and the staff was so nice. The room was spotless, and the towels and bed linens were top-notch! Next time we travel, we'll definitely consider staying at a Four Seasons again.

Outstanding property, it’s a beautiful palace with awesome artwork. Super luxury and comfortable rooms with a very attentive staff. Will only stay here when I’m in Miami.

Awesome

Very clean hotel with an amazing pool and outdoor area. However, the rooms are very outdated and the service could be better. This hotel overall doesn't feel as luxurious as other Four Seasons I've stayed at.

great place service and style

Staff is excellent! Room beautiful and well equipped. It felt like home. Definitely my number one choice.

I think the bellman that take your luggage when you park and bring to your room....there may have an issue with theft. I did not have my carryon locked and I was missing a pair of sunglasses that I did not figure out until we left and arrived at our next destination.

Condition of the rooms is a bit dated even though the rooms are big and comfortable. Pool area and pool are big but could use a refurb.

The best staff I’ve ever come across at any hotel. Check-in was great, room comfortable, quiet, and the Sunday brunch was amazing and Cesar the server was amazing and made it really fun, really great staff

Wonderful time

This is hands down on of the best hotels I’ve stayed at. Everything from the arrival up on to our departure was flawless. The valet was always on time, the room service was impeccable(also with the times) and the staff is extremely friendly.

Very nice property - keep in mind there is no beach access and just a view of the bay but great location in Brickell which is very lively

excellent property. beautiful grounds, amazing staff and the Sunday brunch is spectacular.

Great service, beautiful pool, and good food

One area I was dissatisfied was the breakfast. Limited menu compared to their buffet before Covid. Service was also average.

Classic

Exceptional service and property. If there is « perfect » in hospitality, Four Seasons Miami embodies it.

I checked out five minutes after I checked in because the room was unsatisfactory and requested a refund from Expedia and have not received a response yet so I would appreciate some follow up. Thank you.

Everything was very very good

Great hotel... Lots of amenities... Extremely nice staff... The true definition of 5-star!!!

Had sensational DUCK dish in restaurant.....Hotel could use more than one restaurant ....

The excellent room service

Nice place. Luxury you pay for. It’s worth it

Comfortable and clean rooms. Great staff & amenities. Location is perfect for business/leisure travelers.

Hreat

Great hotel on Brickell. Amazing service and facilities

Fantastic hospitality and professional management team. Our family enjoyed our stay with the Four Seasons and this property holds up to the FS brand.

It was a perfect stay .

Absolutely gorgeous!

outside pool area need make over

Impeccable customer service

there was none not even water which i had to pay 43$ to order 2 bottles from room service! lamps did not work was dirty and smelt bad there was left hanger on the door see photos of