Homewood Suites by Hilton Miami-Airport/Blue Lagoon

Wonderful breakfast options, pleasant and helpful staff

The location. It was close to malls, restaurants and the airport. The breakfast options. On our first night we were in a room in which the ac was too loud. We called the front desk and maintenance came and told us it was normal. We didn't sleep well the whole night. On the next morning, I went to the front desk and asked for another room and they were very helpful.

The smell walking in and threw the hotel. Was Awesome!!!! Getting my room Service late! Especially when I requested and early service between 9:30or 10am. I end up getting it at 4pm.

Good

Great customer service!

My room had a beautiful view of the ocean I’ll definitely be booking again

Viaje con mi familia y todo estuvo excelente, el personal de limpieza demasiados atentos.

The room was simple, clean for the most part. We encountered a huge bright yellow stain in the bedroom carpet and 2 dirty spots in the shower curtain. We this to the housekeeper in our floor to which replied "that stain is being there for a long time"... I also reported this to the front desk. (they didn't offered to move to another room). Bed was comfortable. I asked for 4 extra pillows, the housemen brought me 3 after over an hour waiting and he just said "this is it, no more" while giving me 3 pillows. I do not know if he meant "no more" because they didn't have more or "no more" of being annoyed. We are a family of 4 and only 3 towels were provided everyday. Be ready to wake up early... breakfast is only available till 9am, so for us, mountain timer's is hard to wake up, they should consider this and extend their time till 10am. Needs to be updated, shower, air conditioning-makes too much noise, TV's are not "smart" so you are limited to a few local channels. Won't stay there again. Sorry!, not worth the money....

All We went down for breakfast late and it was all gone not even a múffin was avalible

Party of 5 stay, after a cruise. The suite we booked had ample space and enclosed bedroom. Couch folded out to sleep 2. Everything arranged for private spaces. 2 TV's was definitely a plus as well.

Wife stepped on gum while exiting front door. She asked front desk clerk Kelly if she had a wet wipe to remove. No, just a tissue. Kelly did not want to assist. When the other clerk came to help then Kelly seemed more responsive.

It was a wonderful stay. They hotel was clean and the staff were exceptionally friendly!

Exceptional

I enjoyed my stay here.

Very neat place, only three complaints are the AC blowing directly onto the beds was not ideal and it was quite loud when it started up. Also- our room had lipstick smears in the bathroom on the walls.

Our 2 bed suite was just what we needed. Comfy King beds in each room.

Centrally located for the cruise port ~20 min. Staff was very friendly. The rooms were comfortable and clean, a bit outdated, but we only needed a space to sleep. 4 adults 2 kids fit comfortably using the pull out sofa. Parking and area felt secure. Good value for the cost, view of the bay was nice! Would stay again. Sofa bed was clearly older and squeaked A Lot, but whatever. The location could be hard to find the first time. It’s in the very back of a block of hotels.

Staff was extremely accommodating. I was able to check in early. There was a strip mall with lots of eateries within walking distance as well as a Publix. I liked it so well I booked it again for September. Unfortunately, it was not available through Expedia so I had to go with a different vendor.

The hotel was clean, the breakfast was delicious with plenty of choices, and it overlooks a pretty lake. Very convenient to the airport too.

We had a lot of broken things in our room, the toilet handle, the shower head. Room was old and kind of gross, the hallway are carpets very dirty, and the whole apartment has this kind of musty smell, the trash cans were very small, and naughty enough hooks in the bathroom and sink area.

The rooms were spacious It was not properly cleaned. Floor was half vacuumed, old sheets were left on the sofa bed. Hair was in the other bed. One of the pillow case was dirty.

The rooms were spacious It was not properly cleaned. Floor was half vacuumed, old sheets were left on the sofa bed. Hair was in the other bed. One of the pillow case was dirty.

Based on the reviews I thought the property would be better than it was. It was dated and older.

Spacious suit, comfortable, good location, good staff. Would stay again if in the area!

Exceptional

Was clean , under a little construction it looked like. Worst beds I’ve slept on for a Hilton hotel. Staff was okay not very friendly, when I went to check in the receptionist didn’t wait on or acknowledge me until he finished his conversation with his friend or possibly another worker ( non work related) which was annoying. If u don’t necessarily need a kitchen there’s another Hilton legit next to this one and it is a few hundred dollars cheaper if ur staying days

Convenient location, quiet, and nice view The carpet in the rooms

I’d rather have toiletries for individual use. My stay was great. The pool wasn’t clean.

Convenient location, quiet, and nice view The carpet in the rooms

Nothing. The pictures on Booking.com did not match the location. The pictures were actually of a different location. I called Booking.com and the customer service was awful! I will never use Bolking.com again. Not only did the pictures not match, it was in an unsafe area of the city.

Nothing. The pictures on Booking.com did not match the location. The pictures were actually of a different location. I called Booking.com and the customer service was awful! I will never use Bolking.com again. Not only did the pictures not match, it was in an unsafe area of the city.

Great location!!

Great location!!

The suite was very clean and breakfast was very good. That’s all I ask for when I stay someplace.

Nice place. Nice people.

clean room with 5 adults had plenty of room and beds so no one had to use the sleep sofa as a bed

The property was clean and staff was very kind. There were food stores close enough to property to walk to.

Very poor

Location and staff. Needs an update, very out dated. Very out dated.

Friendly staff and I was able to check in early with a fee.

Carpets need cleaning. Breakfast was excellent.

Dirty sticky floors, hvac thermostat didn’t work, staff gave us the wrong breakfast time where we missed the complimentary breakfast, there were ants on the tables, the tv volume didn’t work, and there was barely any water coming out of the shower head, super weak pressure, we notified the front desk where the girl said ok we will notify maintenance and nothing else happened. Very disappointed specially when it’s almost $400 per night. Stay away from this place.

Great stay for our big group! The free airport shuttle is such a nice perk!

Passable

I was told twice when calling ahead of time there was NO SHUTTLE from the airport to the hotel. We took an Uber for $50 for all 6 of us. I was told at the hotel that we could’ve taken their shuttle. This was very disappointing.

My check in was súper fast. The ladie was very nice and helpful. And at the check out she was very interested in how was our stay.

Spacious room, decent breakfast, shuttle to airport

Overall experience was great. It was just short stay before our cruise

Overall experience was great. It was just short stay before our cruise

Exceptional

Exceptional

Great stay and the staff were very helpful. Not a hint of a bad attitude, they were helpful, pleasant and courteous

I arrived on April 20 at 5:30 am and entered the hotel immediately because I had paid for two nights. We left on the 21st at 4 am. Basically, only one day. My mastercard was charged with USD 207, the room was already prepaid. I would like some clarification on that charge.

We only stayed for a single night, we had to leave before breakfast but the night staff were great. Before we left they did off us some fruit and drinks as we couldn't stay for breakfast. The first airport shuttle left at 7am, so we didn't get time for breakfast, so if the shuttle was to leave 30 mins after breakfast starts, that would have been better. However everything was fine.

Very good

Please check your airconditioning and wifi in room 424. The 2 bedroom suites usually don't have good wifi coverage, specifically in the last room. Other than that the stay was excellent

The room was clean along with the property and delicious breakfast. Wonderful staff and I was able to check in early too, this will definitely be my go to place to stay when I’m back in Miami.

Good

We were only at the hotel, four ten hours and we were unable to take advantage of the breakfast. The idea of twenty four hour coffee was very appealing, however. We arrived and there was a long wait for the elevator. The other elevator had A. Xerox sign that said elevator under maintenance. Thank you for your patience or sorry for the inconvenience. Clearly, the elevator was not being maintained, nor repaired and other guests had confirmed. It had not been working for an extended period of time. I would have felt better if the truth be told ... Elevator broken. And we are not interested in fixing it anytime in the near future... Plan on a long wait... in the morning your way to the airport and shuttle. Additionally the parking is managed off site. There was somebody there waiting in a golf cart to call the tow truck company as soon as you went in to register... If you did not pay. We had to pay twice for car parking and we only had one car there. At a time for the entire stay. Warn your guests... if any, it is twenty dollars with no hourly rate.

We arrived and there was a long wait for the elevator. The other elevator had A. Xerox sign that said elevator under maintenance. Thank you for your patience or sorry for the inconvenience. Clearly, the elevator was not being maintained, nor repaired and other guests had confirmed. It had not been working for an extended period of time. I would have felt better if the truth be told ... Elevator broken. And we are not interested in fixing it anytime in the near future... Plan on a long wait... in the morning your way to the airport and shuttle. Additionally the parking is managed off site. There was somebody there waiting in a golf cart to call the tow truck company as soon as you went in to register... If you did not pay. We had to pay twice for car parking and we only had one car there. At a time for the entire stay. Warn your guests... if any, it is twenty dollars with no hourly rate.

Good 👍

How close it was to the airport and cruise port

How close it was to the airport and cruise port

Great suite and excellent breakfast. Lovely staff. Two bed suite accommodated 5 adults and 2 children well.

The vieuw The lift

Exceptional

The vieuw The lift

There was a nice breakfast variety and it was tasty.

Great hotel

I emailed this hotel with many questions that I had prior to arriving and they were very prompt at responding to my inquiries in a professional manner. It was a wonderful experience!

Loved everything about it N/A

The room was nice. Well I booked and paid for my room 4 months in advance. When I got the the hotel after traveling all day, they did not have my reservation. I had to call booking.com myself and talk with multiple people at booking.com. Then booking con called them and confirmed I had a reservation and had already paid. Then booking com cancelled my reservation and left me and my son stranded. Hilton gave us a room but at an even higher amount than I originally paid. This room cost almost $900 at this point. My son and I had to sit in the lobby for over 2 hours. We were tried. This was an awful experience. I did everything I was supposed to do. These 2 companies did not and I was the one who got screwed in the end.

Staff at front desk was not very helpful.

I wish the shuttle service ran every 30 minutes as opposed to an hour.

Everything! Shuttle to airport and ship. No hot tub and elevator was broke.

On a cruise embarkation day, breakfast is a bit chaos and there is not much choices. Other than that, pretty good. Convenient location to stores and restaurants.

Yes

Very limited breakfast menu, needs waffle machines like similar hotels

Everything is perfect. Just couple of more options in breakfast would have been nice

Breakfast was ok. Customer service was horrible.

stuff and late check in

very good hotel

Clean room friendly staff

Adequate

Nice location with airport shuttle transportation. The location is ideal and you are walking distance to several chain/quick service restaurants if you need a quick bite for lunch/dinner. The staff was courteous and pool was decent. This location is nice, because you're not directly in the airport runway path so it's quieter compared to hotels on the north/northeast side of the airport. Lobby area is nice and the free breakfast buffet was good.

Stayed here the night before a cruise. Shuttle driver picking us up from the airport was prompt and friendly. The property was modern, clean and comfortable. Within walking distance to a Publix. Breakfast was busy but better than expected. Would recommend!

The property was well maintained, with clean and inviting surroundings, and the breakfast offered a variety of tasty options, making our short stay comfortable and enjoyable.

We booked a suite months in advance. We were arriving late due to flight delays so I called ahead to confirm our room would be held until our arrival. When we checked in we were told they didn’t have our room but they would give us two rooms at the same price. This would have been fine but one room was located directly behind the elevator shaft. The headboard of the bed directly on the wall of the shaft. Needless to say we were awake all night due to the noise of the elevator running up and down. I complained to the desk who offered no resolution.

Everyday was excellent

Nice location and walking distance to a few restaurants. Nice pool. It took an hour for the shuttle to pick us up from the airport. We had a 2 bedroom suite with 6 people and there were only 2 chairs at the table. We had the fire alarm go off because someone burnt something in there microwave!

Ideal

The location to the airport It was dirty, disgusting, not clean, overpriced, and the man that checked us in was so rude

Very convenient location. But the shuttle bus to cruise terminal was over crowded.

Close to the airport. Suggest when making a reservation that the hotel shuttle information is made available as we had to call the hotel several times to find out how it works. Also, suggest to answer the hotel phone more frequently as we had to call many times without answering. At the room we were expecting at least a bottle of water since we arrived late at night and had to go down to the lobby to get water from a station. All in all fine for a night but one expects more for the price.

Yes

Clean room great staff

Nice location and nice staff The noise of the planes was horrible. Hilton should put new soundproof windows : the airport is just facing. We could not sleep. The mattress cover shit was too small : inconfortable !

Poolside seating was very comfortable. Staff was awesome breakfast was super good. Will definitely stay here again when visiting Miami

Comfy

Beds were very comfy. Curtains need replaced

A fire alarm went off and when we asked at the front desk, she didn't know anything about it and said we should be fine going to our room. That her board didn't show anything. The fire department came

Property was close to airport Our room was not clean when we went up, some of the staff was dismissive.

Location amazing Loved the breakfast In general we would stay here again Please fix the other elevator

It’s a good hotel. The rooms are crazy big. It’s a busy place whenever a cruise disembarks or boards. It’s a bit out of the way of killing time but there’s a little plaza nearby for food. I’d stay here again but I’d hope to be in this area closer to check in time because there’s nothing to do in the area.

Good

The staff was incredible and the rooms were very clean. And the breakfast was Great Overly booked

Very comfortable, good location from the stadium and airport, has couple of restaurants near by Need to check the wifi as it sometimes got disconnected

The staff view and breakfast That I only stayed one night

So nice. Manager and front desk employees were so awesome. They made it a great stay

Clean room friendly and helpful staff

Yes

Parking is plentiful but is third party so has to be paid on an app.

It’s a 3 star hotel so don’t expect much.

shuttle should run earlier, we couldn't get it at our time

Clean room, nice views, spacious!

Room was big enogh for my family of 8. Breakfast was really good

The water has to much trash in it

Elevators are extremely slow

Rooms were spacious and spotless. Amenities were outstanding as well as the breakfast. Very nice staff.

Front desk staff was amazing

Could use some updates. The employees though are amazingly friendly and helpful

Clean, staff, amenities ! Nice place, needs updated elevators.

Shuttle picked us up right away at the airport. Suite was perfect for two adults and four teenagers, we didnt even hear them! Breakfast buffet was one of the best we have had at a hotel.

Spotless, conveniently located by the airport, generous breakfast. Make sure to check the address as there are 2 Homewood Suites locations few minutes from each other

Clean property, clean room, friendly staff.

Clean. Great staff. Beautiful view

Excellent

The room was very nice and clean. 2 night stay. The pool was very nice, lots of room and seating available. The breakfast was very good. Staff were helpful, attentive and friendly. Breakfast was different both days with plenty of options and several staff members keeping food hot, organized, clean, replenished a d fresh. Coffee great! Coming from small town Vermont, Miami was a bit overwhelming. I did feel very safe at the hotel with my11 year old granddaughter. Paid parking at the hotel. Easy driving directions from the airport to the hotel. We stayed in a suite. Refrigerator, microwave, stove top, dishwasher and kitchen sick were all in very nice, clean order. Plenty of plates, cookware, utensils, cups, coffee, etc. Ice maker clean and convenient. Heavy air freshener presence in the common areas. For sensitive noses, it may be a little uncomfortable, but not too bad. I live in Vermont, lots of fresh air. I never notice hotels or places of business using them. However, I have noticed many places here in FL use them….??? I would highly recommend and definitely stay here again! Thank you!

Excellent staff, clean room and convenient location

Room was in ok condition… however it lacked toiletries and unable reach front desk. in addition, unable to retrieve package from hotel from previous booking although they stated they would be unable to send package back

.

Room is great. Service was outstanding all around happy stay at the hotel.

Clean spacious, good breakfast loved the sitting area by the lagoon. Staff were very friendly.

The breakfast was amazing, hotel was clean and stayed clean during our stay. Pool was open and decent. The room was a decent size for a 2 bedroom suite. It was average nothing bad to complain about but nothing overall amazing to brag about either. Hotel in great location but can be congestion. Housekeeping was requested but only brought new towels and took used ones away. New linen was not given or the room actually cleaned. We stayed 4 nights. All the employees were kind and nice. Yes i would book again and stay!

Clean, comfortable and airport shuttle.

By far the best hotel I’ve ever stayed at in Miami. Great prices. Amazing staff. The breakfast is phenomenal. Pool by the water. The king suite has a harbor view and a separate bedroom. You can beat this deal. If you’re traveling with family this is a great option.

The continental breakfast was garbage, there was nowhere near enough food for everyone so warming containers were empty and nobody refilling them, and you have to pay almost $20 a night for parking at the hotel you already paid for. Do not recommend staying here. Also our fridge barely got colder than room temperature.

Very nice hotel, great breakfast, and in an excellent location!

Front desk staff kind and helpful, shuttle driver friendly,

Friendly staff social time it’s always nice

The suite was beautiful and clean. 2 bathrooms was a huge plus! We will be looking for other Homewood Suites to stay at in the future

I had a wonderful stay at Homewood Suites. The two-bedroom suite was spacious and impeccably clean. The view looking out from the bedroom to the river was amazing, The amenities exceeded my expectations, and the staff was friendly and attentive. I highly recommend it for anyone looking for a comfortable and enjoyable stay!"

Clean, friendly, conveniently locate between airport and cruise. Easy place to uber from.

Nice staff, room was clean and beds were comfortable. Breakfast was good, really enjoyed the waffles. We were told to call the hotel for a shuttle to pick us up at the airport but couldn’t get anyone on the phone, ended up taking an Uber but they were super busy when we got to the hotel.

We stayed at this hotel and needed another stay the following week. First time the room was clean and smelled fresh. The second time they put the wrong size bedding not big enough for the king bed so we had to use the sofa. The sofa was stained and smelled of old cigarette smoke. There was also a gay guy with make up on pretending to be whatever it was and it was there the previous visit as well. We noticed a lot of traffic to its room from the moment we exited the elevator. Numerous people visited this room and it was pointing from one room to the next and having others in and out of its room frequently. I did not feel safe. It was mid way on the fourth floor. Beware of run down rooms.

Room was clean and spacious. Breakfast was good! Airport Shuttle pickup was easy and convenient. Check-in was a breeze. Would totally recommend this hotel to others and would definitely stay again next time we are in Miami.

The room was very spacious and clean. The view was wonderful and best breakfast buffet I've ever had.

All around very impressed with everything. Would certainly recommend for short stays.

.

Great

The best place in town

Linda at the front desk was amazing, friendly and very efficient! The room was big and had everything we needed for a 10 night stay. Hotel is a little dated but still very nice. The pool was great and I loved having a room right on the lagoon. Housekeeping is hit and miss. They are scheduled for every other day but it's more like whenever they feel like it, even after a nice tip. Definitely stay here again the price makes it a great deal.

The room 623 two bedroom suite was full of bedbugs and I got bitten and a spider bite. I have the picture and medical bill to prove it. The management staff never called to follow up on my well being. I called several times and they still have yet to respond. So, I’m not taking this to the next level. I had to go to urgent care!!! Not a place I would ever stay again!!

Room was dirty. One toilet ran the entire stay even tho we told them the first day.

Clean room. Easy check-in. The number to call for pickup no one was answering. Had to eventually get an uber and also the WiFi wasn’t working in the room, we had to come outside in the hall for connection

My stay at the Homewood Suites was short and sweet. The staff there were all very kind and helpful and the grounds outside were well kept. The room itself was very clean and overlooked the lake which was my favorite part. I would absolutely book again in the future :)

No hot water asked for manager to call me 48 hours ago still waiting on the call.

In addition, the front desk service was horrible. The staff was rude, unhelpful, and showed little interest in addressing our concerns or offering a solution. Instead of feeling welcomed or assisted, we felt ignored and disrespected as guests. Overall, this stay did not meet even basic expectations. Due to the poor cleanliness and terrible customer service, I would not recommend this hotel to anyone.

Polite staff. Clean room. Room size was great.

Yea the kids enjoyed their time

Great room.

The cleaning staff went above and beyond to be kind and helpful. Very nice quiet area close to dining and the airport.

Staff were very helpful and promptly took care of all requests.

Very good

Breakfast was absolutely horrible. It ends at 9am - they even take away the coffee!! Which means you have to get up early on vacation. And it also means it’s as crowded a an ant bed - good luck in the waffle line. We felt like cattle. And so unnecessary - it is unacceptable they end it at 9am. Also, they charge for parking, and they charge to even wash and dry clothes. Too much nickel and diming. Also the first day there was no hot water so we couldn’t take baths. Will never stay here again - and you shouldn’t either.

Additionally, the lobby has a very strong, unpleasant odor. On the positive side, the staff is friendly and addressed issues quickly.

Hot water was being repaired one day and promised to have back in evening. It didn't happen. Kids worked out at sports camp all day and couldn't take a shower. Next morning I couldn't take a shower because there was still no hot water. Asked the manager to contact me about some kind of discount and never hear from them.

Unfortunately there was an issue with the keys and I had to go to the front desk 2 different times. The 3rd time we got upgraded to a bigger room because of the issue. That was nice from the from desk lady but not necessary, we just wanted our key to work. Once in the suite, the space is great but unfortunately it felt dirty… carpets seems like they haven’t seen a vacuum in weeks and bathrooms had that red mold… we were there just for one night and I was glad. Elevators also take forever, they do have several on property.

The staff were welcoming and helpful. Tours of Miami can be booked through the front desk which is convenient.

Friendly and accommodating staff.

Stayed for 10 days, really close to everything! Friendly staff, any issue we had was sorted quickly. Excellent breakfast, will def stay again. Front desk was awesome.

The place is very clean staff pleasant

For one thing the elevators were very slow,

The view was nice, the room was comfy, we really just wish the tv in the room was a smart TV. Cable is okay but we prefer to be able to log into our Netflix or watch some YouTube.

Breakfast was Amazing

Receptionist was awesome. Unable to get the drinks as pumps not working. Room good. The toilet paper insert was rusted. Not good for one’s health. Stood on an extremely sharp tack like ring in the carpet. Left it on the ledge. Breakfast was stone cold. Have photos

The front desk staff were great and our suite was a nice size. The free continental breakfast was good. However, we were there for 3 days and never received housekeeping services for our family of 3 ( no fresh linens, towels, soap, no garbage pickup etc.)This was a first for me. I had to leave our garbage outside of our suite for pickup and I had to ask the front desk for fresh towels. Because of this, I probably would not refer others to this establishment.

You have to specially request daily room cleaning. Otherwise they only come every 3 days. And the first day we checked in they didn’t have hot water for the entire day. Not good. This hotel has not met my expectations. I would not stay here again.

Excellent stay, location and service.. Thanks to the staff and mgmt.

Lack of courtesy from the staff and delay in getting things when asked for things which are not placed prior to our check in. Lost my ear pods (apple) in the bed and cleaning staff can’t find it.

Good clean rooms

Elevators not working properly

Yes, however a recommendation complimentary water bottles should be given.

The room was clean, the only thing that was a issue was thr ac in the bedroom was leaking on to the carpet, the bed was very comfortable and breakfast was really good.

The room was amazing and the staff was great as well.. This is a great location close to the port.. Airport shuttle pick was amazing as well.

Staff were extremely friendly! Parking on the pricey side if you stay more than a couple nights. Hotel seems outdated, elevator out of service and the other past its inspection date (posted sign was 5 months expired). The room was ok, i appreciated the fridge as i travelled with a baby. The curtains did look to have mold and overall did not feel clean. Hotel rooms could use an upgrade. The breakfast options were some of the best ive seen in a while, and the food always looked fresh!

The staff were great!

Yes the staff was very good,

Yes

Clean room, easy check in, friendly staff

Great place to stay before a cruise rooms are very roomy and private

Airport shutting was on time and smooth

great place to stay, nice tooms

Rooms were comfortable

Room was nice and staff were excellent.

Nice place to stay near the airport, and the most friendly staff I've experienced in quite some time at a hotel.

The hotel and staff were very friendly and accommodating. The room was very clean and the beds were so comfortable! I got some good rest! The only flaw i had was, while sitting in the living room area, there was a slight smell of pet urine.

Two bed room, two bath

There were bed bugs in the room.

The receptionist was wonderful. She helped us with early check in as our arrival was about 6 hours early. The room was great. The rest of the staff was very nice as well. Breakfast was good and the coffee was very good. The lobby was very nice and comfortable and there were a few places in walking distance for food.

The room felt neglected

Great stay!

Awsome property!!! Very helpfull staff!!!

All well only exception ran out of breakfast

The staff were courteous and welcoming. The room was not as expected but good. We didn't bring anything up to the staff to rectify so I won't complain.

It was good

I would book again thanks for making our stay comfortable!!

Hotel was clean and in a safe area. Pretty view of blue lagoon. Only down side is you are close to the airport so you could hear the planes all night.

Staff, breakfast, and overall cleanliness of the property.

Management wasn’t around for concerns. Staff was unable to properly assist with limited authority. Availability was not as portrayed. No response from leadership in weeks past stay.

Property is good, but for 7 floors, only 1 elevator was operational, longer wait times in lobby. Parking is self park and paid at $20 per night. Breakfast was good but they close at 9am for which management should consider delaying breakfast timings. We were provided accommodation on second floor and there was maintenance and lock changes throughout the floor, throughout our stay. Very annoying with small infants trying to sleep.

The breakfast was quite good to be honest and also the shuttle back to MIA airport was straight forward. Bed great, bathroom with shower also good.

The staff was very helpful, needs a few upgrades, but overall a great stay.

Hotel staff was pleasant but rooms were not very clean. Found bedbug in one bed then had room changed found sink with dirty spoon with black hair wrapped around it and the bed sheets had hair all on them and that room smelled pretty bad. 3rd room i told my sister not to look cause I was too tired to change rooms again but closet had items forgoten by previous guest

staff was very good, nice stay

Room was spacious and quiet.

Great place to stay. The breakfast was great with many options, shopping was in walking distance and the property was clean. The staff was very friendly and helpful. I would stay again

Location was the best there is. The place was beautiful. Staff were so friendly. Room size for the price outstanding. This will be my go to the next trip and beyond.

Staff

Staff was very very nice and helpful. We were able to store our luggage until our rooms were ready and also my room was ready early so they allowed us to go in. The young lady was so very helpful.

The price increased $50 upon my arrival. The checkin staff appeared to be very annoyed upon my arrival. I requested digital keys however I never received them. Overall the room was nice and I enjoyed the shuttle services who arrived quickly and was very friendly. Items sold in the lobby were very over priced however they came in handy during my stay.

Room was fine

Nice size room

Great experience!

Good stay

Everything was great

The hotel is in need of a little updating. Our room smelled terrible. In their defense we got in so late and were exhausted, so we didn't let them know. The breakfast was ok, bit ended at 9am( on a Sunday). That made no sense to le.

Very nice staff, clean as can be.

Everything about this hotel is amazing, from the location to the amenities, clean rooms, great food, and shuttle service! I will be back again

Initial room and the fitness were had mold-like bad smell. Lobby and service desk was helpful but its an old hotel

A

Clean spacious room and lots of options with breakfast

Everything was fantastic the free morning breakfast the shuttle service the area that it was in this fabulous thank you so much

Breakfast menu was fresh but I didn’t get to use the shuttle cause of my flight time you need 24 hour shuttle

Amazing

I will say that my new room was clean and comfortable.

all good services

Lovely place, I stay here all the time!

Very good 1000 out of 1000 I loved this place

Front staff was so nice. Everyone and so professional. Cleaning staff could've done a better job cleaning. There was a lot og hair and mildew on shower.

Staff was understanding with my early check in. Nice area. Great breakfast. Stores, restaurants nearby.

Thank you

Everything was great overall. Bathrooms felt a little older, but it was clean and stocked. Room service was only scheduled every other day, but they came on our request.

This hotel was a 10 out of 10 from the welcome to the breakfast and the staff was fantastic. I will most likely come back whenever I visit Miami!!!!!!

Fresh breakfast but the bathrooms need repair

Overall it was great. I did have to wait about 30 minutes later than my requested check-in time but that was about it.

Nice clean only hick up only one elevator was working other than that i was good with my stay

The staff was incredibly accommodating for us in a short notice situation.. let us check in early, helped with bags, everything... Wonderful staff and very clean! Would definitely stay again.

The room was clean and comfortable also the airport shuttle was easy to find the only one problem was that the ac was so loud when turning on that was a bit difficult to sleep other than that everything was great from the front desk to the housekeepers.

The Hotel was great, only thing is if a daily minimum clean is done like sweep and mop the kitchen and bathroom area

Staff very friendly

Nice

I would highly recommend it 👌

Excellent rooms and amenities . Staffs were really courteous. Appreciate their willingness to service and smiling face. Check in was so quick and easy

Airport shuttle was amazing, front desk staff was superb and property was safe. The only issue was the toilet seat needs to be replaced quickly.

While nice to see the water, it is so discusting to see how much garbage is floating and piling up along the banks of the river

This was a great place to stay. The pricing was more than fair for the nice room we had. The breakfast buffet was very good. The staff was top-notch. Would stay again!

First of all we got there super early getting back from our cruise. They stored our luggage until our rooms were ready. Our rooms were ready 4 hours early, which was fantastic. They didn’t charge for an early check in. We had 6 in our room and the room was amazing. So much room. The view of blue lagoon was awesome. The staff were super sweet and very accommodating. They offer a free shuttle to the airport which was great. The only issue with the shuttle was the air wasn’t working the greatest or it wasn’t cool by the timewe got to the airport . He could’ve had van running while we were waiting but that wasn’t worth a negative review. I finally found a stop that I will always book while cruising out of Miami.

Nice room located close to the airport. I wish their shuttle ran past 11 PM but overall, an excellent experience.

We had an awesome stay here, and next time we come to Miami we will definitely book again!

Great place and a very responsive staff

Room was clean for the most part. The bathroom could’ve used some more cleaning in the corners. The hot water was at most lukewarm in the shower and at the bathroom sink. Also the deadbolt lock broke the morning we were leaving and we couldn’t shut the door all the way. I did let them know on our way out. It’s perfect for a one night stay but anymore than that I would think twice. Breakfast was fruit, waffles, eggs, sweet potatoes, cereal, juices, water, milk, bread and bagels.

The breakfast was very poor quality. The eggs tasted like cardboard, not even the waffles had any flavor. The prepackaged items were ok. Like the cereal.

Extremely kid friendly! Full kitchen and nice tub.

Airport shuttle was prompt and easy to locate. Breakfast was average in quality and selection.

The hot water is ridiculous. There is no cold water coming out the pipes and the water was burning your skin we complained it worked for a while and then went back to burning us up. Other than that our stay was pretty good. I would stay again.

Awesome

The hotel property is nice and clean. I just dont like the parking fees and hiw you have to pay for it.

Good

Clean rooms, spacious and friendly staff

our stay was wonderful

Everything and everyone was great

GREAT POOL. CLEAN SPACE

Clean room friendly staff and free shuttle

I loved how close it was to the airport and the conveniences of having a kitchen. It was a very short stay but I enjoyed it!

Clean up to date rooms.

Everything was nice only bad is you have to pay for parking :/

Everything felt like. Will be coming back

The hotel is right by Airport with free transportation free breakfast was good

Property needs to be cleaned more y family n I had really bad allergy upon entering the rooms n once we were out we were fine

We love this hotel. We feel it as our home in Miami.

El personal de cocina es de lo mejor. La habitación muy comoda y amplia. Tpdo muy limpio.

This was a great pre-cruise hotel stay. We loved the 2 bed-room suite. My brother and sister took the room with the 2 beds and my husband and I took the king bedroom. We had plenty of space. We took a short Uber Ride to the Dolphin Mall. The staff was very kind. Our stay was very pleasant and peaceful! If we're ever in Miami again, we will definitely stay here again.

Family - Friendly

Next to shopping center

The last morning there. I had no hot water to shower.

Helpful staff

Good hotel

Excellent but the parking is expensive

Friendly, fast, and very hospitable.

Ambiguous shuttle name, can be easily mistaken with Hilton's shuttle service. Cost us $20 to get a taxi to the right hotel. Also we ordered drop off at 7 a.m the next morning, driver left without even enquiring about our whereabouts which was the hotel's lobby. Unlike the nearby Hilton hotel, they're was no signage to indicate where one should wait for the shuttle, hence we thought the lobby would be an ideal location. This mistake cost us an additional $45 to get to the airport. I'm never going back there. Plus the pillow case I got was dirty.

The staff was amiable and helpful. The property and room was quaint and clean. The only setback was having to pay for parking.

Property was great after we needed and emergency night... only problem i had which i shared with the front desk is some insects im the room. There were a few roaches in the kotchen area. But in all it was an alright place.

This property need refurbish and remodel asap. Does not have restaurant.

.

Comfortable and great hotel

No

Everything great, as expected

I appreciate how the staff assisted us during my stay and during my recovery after my surgery.

Everything was I. Place and smooth

The hotel is ideally located . Service was great. There were two front desk staff that went above and beyond when I needed help with packages. They are Jennifer and Maria. I would recommend this hotel to all.

The hotel facilities is perfect for a group, rooms are good for a group o 4, 5 children and one adult. The shuttle service is great, special mention to the drivers Erika and Jose. Thanks.

The stay at this hotel was nice, very well located and the breakfast was very good. The only thing I did not like was how noisy the ac unit it was in my room and the the electric outlet for the bathroom was not working. Other than that it was pretty good

The food variety was amazing

Love the views.

Bon petit déjeuner. Bonne réception au check-in. Belle piscine. Chambre séparée super.

Rooms are spacious and the Ac was nice

Minutes away from the airport

Our room had a separate living room and kitchenette and 2 TVs. The hotel is located near the airport and with many dining options all around. We enjoyed our stay and will be back.

Every thing was very good at this hotel, spacious and convenient

We had a great stay

Iguanas

Nice staff and clean hotel

Some noise from airplanes but did not disturb my sleep. Would stay again

Excellent stay fro a big group, all staff was great, special mention to Mr. Jose and Ms. Erika that deal with transportation from/to airport.

Everything

We love staying here for the convenience of the airport shuttle.

House keeper didn’t come and clean a couple of times. when they did come around they did one bed but not the other, trash was no taken and we always had to go ask for towels because they would ever not replace them or we wouldn’t have enough.. other than that our stay was okay

Habitaciones bastarantes amplias. Muy cerca del aeropuerto. Es muy conveniente

Love it

It was all exelent from the shuttle bus to breakfast all was incredible.

Great service.

Great experience, warm and cold drinks available as well as beverages midday. Personnel very helpful!!

Good hotel near MIA airport. Staff is nice and helpful. Hotel is a little dated, and it shows in th3 details. Pool is small for hotel's size. Breakfast is decent but it gets crowded. Several of the laundry machines did not work. Kitchenet and sofa in room were great, but there was no space between one of the beds and the closet. I feel it was overpriced for what we got.

Check-in process was not smooth. Reached the hotel at 3:15 PM and room was not ready. I said, I have Hilton honors membership, they said, Since I booked through hotels.com, the room is not available until 4:05. My Hilton app was not working for online check-in. So, I will have to wait in the line for almost 30 minutes for check-in and got the room around 4:30 that too without the room keys. Someone came and opened the room. I received the room keys around 10 PM. Until then, there was no room keys.

The staff and service here are excellent!!!!!!

Great stay for a family of 5.

Probably the best airport hotel I've stayed in.

I had to pay for parking at a ridiculous price of $18 per night and wifi at $9 per night. Will not stay there anymore.

May need an update soon

Great service & room.

It was great overall I give this 5 stars!!!

Everything

The hotel was close proximity to the airport, breakfast was okay, but the staff was very friendly!

Property was really nice, clean and quiet. Our floor smelled like pot, though.

Staff was kind and helpful getting our family into our suite early.

Room was spacious, bed was comfy, staff was friendly.

The helpfulness and patience of the workers

Better than expected, I loved how spacious the unit was. It was very spacious it accommodated our family very well.

It was amazing!!! Definitely I can recommend it. It felts so cozy!! Love it 😍

Breakfast options were nice. Dominque was very nice at check in and made a not so nice situation much better. Great staff, clean and nice area

Will always stay when I cruise

Breakfast options were alright. Beds were comfortable. Room service everyday. The living sofas and carpets could have been cleaned/ vaccumed better. Everytime I would sit on the sofa, my exposed parts of the body would start itching.

Excellent service. Clean rooms

Above average but not excellent. A little worn. Good for the price.

I liked the breakfast food options, citric water available 24/7 at lobby and the gym. Lobby personnel is very friendly and service oriented. To improve: include bacon as a breakfast option, improve comfort of the sofa bed

Shuttle could run more frequently.

Beautiful and convenient location! Staff were nice, spacious and clean.

Very clean and loved the space in our room breakfast was great

Staff was really friendly and nice hotel was clean smelled great convient I will return

It looked nice on the outside and the view was amazing, but inside the room had some questionable things in it. For example, the couch bed had a brown stain that wasn’t clean before and in the bathroom, the door was very close to the toilet and it was a bit cramped in there. But the staff was accommodating and that was good.

Very clean room and friendly staff.

It was some where to stay.

I stayed 7 night! Will go back

Excellent service

Great Location and Hotel was good and the staff is also very professional!! Hotel rooms are also good!!