Pullman Miami Airport

The property was nice, the shuttle services leave something to be desired

Great place and great location

Great place to stay convenient close to shopping good customers service very good staff

Cleanliness was non existent, took forever for someone to answer the phone, and the exit gate never works!!

I loved every single thing!!

Very nice establishment

Property was great. Nothing to complain about

Overall fine experience

The staff was very friendly. The bar area was nice with a good food. The room was not so great. Tv didn’t work. Light by the door was out. Was no shower curtain. Just the one you use for decoration in front of a shower curtain so water got everywhere.

When I booked this property, the total was $143 as I stayed for one night. When I got there, they tacked on another $100. The room was great and well stocked and had everything i needed. I wish the pool was a bit more clean in the morning. The deck was fine, but the actually pool was a bit dirty. This however would not stope from staying here another night. The staff was pleasant and accommodating and the hotel had an airport shuttle which came in handy.

Entered my room and it was filthy, front desk staff were rude. The restaurant wasn’t open at 6pm for the rest of the night. The worst was a stray injured kitten on the pool deck that staff didn’t seem to care about.

?

$30 for parking fee was ridiculous, they were supposed to mention it

Its the good ubication, clean room, the staff is good

The hotel was perfect staff pleasant professional and helpful/

This is an updated review. Great stay, great staff, great gym and pool. Great bar and restaurant. Freezing cold AC. Timely airport shuttle to and from. Special shout out to the front desk staff and bartender! Oh and great view from room 526!

Good

Very good

Exceptional

OK for whoever wants to be close to the airport They say they have shuttles every 30 minutes to the airport. I waited 1h15 minutes for the shuttle (and I was on a rush for an event). The hotel refused to pay me a taxi. Invented there were traffic jams around (lie), never admitted there was something wrong going on (probably shortage of drivers). They didn't handle well the situation and kind of ignored mine and other guests' complaints. I would never stay in this hotel again. By the way, for the price, room was OK, not great. Bed was too soft, shower too weak.

Superb

Very good

The staff really made the stay great. We had an early flight with an 8 month old and we really needed to check in early cause our baby was NOT happy. And they quickly did all they could to help us out and we were able to check in early to get our baby a nap! The coffee shop downstairs was also so nice! Only thing was the tv didn’t work very well

Beautiful and clean. Close to airport. Nice shuttle service. Rooms were spacious. Restaurant and bar on site. Nice seating areas within the hotel lobby area. Staff was very pleasant and professional.

Passable

Very good

Close to airport Poor front desk services. We had to wait for 3 hours to collect the packages that we paid to store. The staff was confused, there are no clear systems. It was very frustrating. The wifi in our rooms also bearly worked

Very good

It was a great experience. Will definitely stay again

Location nearby the airport. IMPOSSIBLE TO GET AN INVOICE after my booking, THEY NEVER ANSWERED MY CALLS / EMAILS, OR EVEN BOOKING'S CUSTOMER SERVICE MAILS / CALLS ! THEY JUST KEEP IGNORING ME AND BOOKING'S CUSTOMER SERVICE. IT'S OUTRAGEOUS !!!! Payment parking fees of 35$ a day.

Superb

I did take issue with a few things: -the pillows in the room were all giant overstuffed things making it very difficult to sleep. -I paid extra for “bay view”- and I got it, on the fifth floor where my view was mostly the roof of the bar and convention spaces of the hotel. -The WiFi in my room was horrid. I was in the furthest room from the elevators closest to the outside of the hotel. I could hardly get much work done let alone stream Netflix.

The room was fantastic, the staff was so accommodating!!! Absolutely WONDERFUL customer service!!!

Exceptional

Great location The property is run down, the restaurant/food offering is very poor and overprized for what it is

My room was booked several months before I arrived. I didn't no receive a email regarding my stay nor did I see a deposit amount of 100.00 per day. 100.00 per stay is what I am use too but Pullman held.400.00, 100.00 for each day of my stay this was.accessive and aggressive. Anorher gyess I rodw to the cruise port told me.she The rooms are.just clean hotel rooms, pricey.

Superb

The place is great. Building and park are great. Pool is, though not renovated a high point in the infrastructure. The French atmosphere is still present. the hotel needs renovation. It has been declining in manteinance, for many years since it was the Sofitel line. Staff is not as good and responsive. Services are limited. Matresses on the 15th. floor need urgently to be changed before somebody gets a terrible backache.

Quietness Furnishings are older. The view of the rooftop wasn't great. The rooms need updating.

Bad

Nice place. Tough getting a drink at the bar.

Great staff. Clean room.

We stayed on arrival into Miami for 1 night as we arrived late at night. Rooms were large and clean. Breakfast was tasty and the hotel had a nice vibe.

The bed had lumps, the paint on the crown modeling the room was peeling, baseboards dirty

Exceptional

Convenient location by the airport

Good

Breakfast was very good, and our waiter Michel attention was AWESOME, made us feel very comfortable. No real food options besides the bar-lounge

Breakfast was very good, and our waiter Michel attention was AWESOME, made us feel very comfortable. No real food options besides the bar-lounge

Beds and pillows are comfy Staff the lady at check in was the rudest lady Iv ever come across for a frount of house check in Rooms smelt like old cigarettes smoke Dogs barking next door very very dated I stay in many hotels I never leave any reviews but this was terrible it was that bad after my first conversation with the lady on the frount desk I tryed to cancel my booking and leave

It was clean and in a good area. We loved having the shuttle service to and from the air port I tried to message them Through the bookings website and tried to call multiple times. Booking never received a message back even after customer service reach out too and the phone calls said the mail box was full and they were busy

Very good

Good

Exceptional

Stayed one night to relay on to cruise the next following day. Nice comfortable hotel, great pool area and view. Airport shuttle was little slow to arrive. The breakfast was overpriced, did not participate. The room was clean, up-to-date, and comfortable. Some of the soap dispensers in the bathroom were loose or coming apart off the wall. Walking distance for other restaurants and grocery store.

Overall great experience!

Shuttle Nothing

location parking fee

location parking fee

Clean and very convenient location Nothing

Clean and very convenient location Nothing

Exceptional

It was clean and in a good area. We loved having the shuttle service to and from the air port I tried to message them Through the bookings website and tried to call multiple times. Booking never received a message back even after customer service reach out too and the phone calls said the mail box was full and they were busy

Shuttle Nothing

Bad

Typical airpot hotel, efficient at check-in. Fridge made loud noises, had to switch it off for good sleep.

Breakfast was great and the staff are always very accommodating…..they even remembered me? I requested and received a late checkout however when I received my bill I was charged twice?

Exceptional

The parking it is way too busy all the time

The parking it is way too busy all the time

Breakfast was great and the staff are always very accommodating…..they even remembered me I requested and received a late checkout however when I received my bill I was charged twice

Easy shuttle ride for an early morning flight. Hotel was clean and had been updated. Pool setting was nice. Staff recommended Bayside / Pier 5 for dinner. Excellent recommendation.

The staff was very rude and kept speaking in different languages.

Friendly staff., parking and restaurant and bar

Exceptional

Superb

I stayed twice in a 2 week period. The rooms were very clean however the carpet can be upgraded. The restaurants and pool were very good. Awesome staff and excellent customer services. Very convenient to MIA and great restaurants. Overall excellent stay, would definitely return.

Friendly staff., parking and restaurant and bar

Neat clean and very well put together My fridge was unplugged

Room not in good order. Broken curtain rods that would not close blinds, old damaged carpet and broken down mattress.

The guy at customer service wasn't train to run the front desk place a deposit said be in my account next day still haven't received my deposit

Nice staff. Room was average. Parking was challenging.

The property is in a great location and well maintained. It is close to shopping and restaurants. The lake view was beautiful and peaceful!

Debajo de las camas sucio. El baño no estaba totalmente limpio

Location to the airport is a plus and the common spaces and pool area looked nice. I appreciated the shuttle service and my check in experience was good. My room was extremely worn and there were cracks and pits in the bathroom tile as well as stained and threadbare carpet. It was clean but still looked shabby. My friend was arriving on a later flight and I gave her name at reception and said to give her a key. The person checking me in wrote everything down and said it was no problem. My friend's flight was delayed and when she finally arrived, the woman at reception gave her a lot of attitude, told her there was no note of another person in the room, and wouldn't call the room to verify. She texted me and I got her, but that was not a good impression.

The breakfast was included with the stay. The food was good. The beds were comfortable. The staff were very helpful and friendly. We checked into an ada accessible room and was told they only come in a king size room and couldn't sleep four people.

The bed, no microwave, and front desk not answering the phone

The light in room was not bright enough Everyday breakfast was the same , the menu was not changed

Good customer service

Check-in was quick and easy. Thanks to my account status, I received two complimentary drink vouchers that could be used at the bar (up to $12 each). The lobby was clean, and I always saw staff actively cleaning and maintaining the area. The staff members were friendly, professional, and helpful throughout my stay. I forgot to print my cruise tag before my trip and they were able to let me print my cruise tag for free. Unfortunately, the room cleanliness could have been better. I found hair and stains on the bed, and there was a doo doo stain on the toilet seat as well. Aside from that, the room was acceptable. One positive aspect was the hotel’s convenient location, with several restaurants within a short walking distance. Overall, I would book again.

The food, they need to improve

Superb

The Lobby was very clean and the staff was excellent The shower pressure was horrible felt like I was standing under the sink , the toilet barely flushed because the pressure was so low , The property is nice they just have to pay more attention when cleaning in my room under the beds was food and trash

The Lobby was very clean and the staff was excellent The shower pressure was horrible felt like I was standing under the sink , the toilet barely flushed because the pressure was so low , The property is nice they just have to pay more attention when cleaning in my room under the beds was food and trash

Superb

We stayed overnight because we were leaving for a cruise the next day, i definitely could not stay at Pullman any longer then 1 night. Room outdated, bed extremely uncomfortable, and shower was infested with hair, GROSS

Old and rundown rooms that looks like it hasn’t been renovated since the hotel was built. The chair in my room was peeling and the debris was getting everywhere.

Very good

The location was great, the front desk staff were friendly and nice outdoor area to get some fresh air after long travel. Airport shuttle was good but without information on how to locate prior to arrival was only able to use it to return to the airport. The property was impossible to make contact with, prior to my arrival I tried to contact them via the bookings.com app, and by phone listed both in app and on Google. The elevator did not need a room key to access any floors, which made me uneasy about security, you could walk off the street and pick any floor to go to. When checking in staff were friendly but didn’t give much information, I had to ask about the facilities, breakfast times and how to get to my room. In the early hours of the morning someone tried to enter my room, I attempted to call reception thinking there would be an after hours contact but the phone line rang out. The property did not feel very safe for a solo traveller. Keep that in mind if you are looking for book.

Very good

Bed is big and comfortable. And that's it. Starting with the shuttle: waited for 1 hour in the Zone 7, which makes me wonder if I was in the right place since website said "every 30mins". When I've arrived, it was not told me that my request for late check out was accepted or not, which it leaves me to ask further. The room had smoke smell. It didn't have refrigerator has it mention. I've dropped a message asking if my request for late check out was accepted or not and it didn't receive any replies. I had to go to balcony in person ask and it was told me to pay extra $25 per hour of late check out - not informed before. On my leaving, the shuttle driver asked me which airline company I would go and I said repeteadly "Latam" and he dropped me in the wrong spot. Never going to be booking this place again.

Bed is big and comfortable. And that's it. Starting with the shuttle: waited for 1 hour in the Zone 7, which makes me wonder if I was in the right place since website said "every 30mins". When I've arrived, it was not told me that my request for late check out was accepted or not, which it leaves me to ask further. The room had smoke smell. It didn't have refrigerator has it mention. I've dropped a message asking if my request for late check out was accepted or not and it didn't receive any replies. I had to go to balcony in person ask and it was told me to pay extra $25 per hour of late check out - not informed before. On my leaving, the shuttle driver asked me which airline company I would go and I said repeteadly "Latam" and he dropped me in the wrong spot. Never going to be booking this place again.

Excelente ubicación

Would give this 5 stars as everything was great apart from the shower. The water flow was awful. But you can bath or run taps and splash the water at yourself.. rooms clean, good size, comfortable beds. Lovely pool area. And shops a 10min walk. Also they have a shuttle bus to and from the airport. Would still use again.

Very good

Very good

Had a great time at this hotel! The view from our suit room was beautiful. The restaurant/bar had really great options and the food and drinks were delicious. Outdoor pool was nice and clean. The only downside is that my friend had left her sneakers in a previous room before we upgraded to another room and it hasn’t been 24 hours since we switched rooms for them to tell us room service couldn’t find them. But overall we enjoyed our stay!

all was great

Good

Exceptional

The airport shuttle was very convenient. The staff were all friendly and helpful. It was very dated and in need of refurbishment. There was not much warmth about the rooms unlike what you could find elsewhere. I also thought it was interesting that they still just used double sized pillows for the bed even though it was much larger than a double. The breakfast buffet was fine, but could do with improvement.

Good location close to the airport, so good for stopovers. Staff were helpful and friendly and the food was good. It is really showing its age and needs updating.

Great pool. Large room

Great overall. Beautiful view

The room, the hotel 1. Breakfast not included, but last day they included this. This is not according to expectations. You need to pay $30 per person. 2. Breakfast not good, less options

Passable

You have some shop near to the hotel. The room was clean and bed was comfortable. I needed an extra towel and tried to call to the reception for 1 hour and busy all the time, I went down and nobody was on the phone so I guess it isn’t connect to answer the phone.

You have some shop near to the hotel. The room was clean and bed was comfortable. I needed an extra towel and tried to call to the reception for 1 hour and busy all the time, I went down and nobody was on the phone so I guess it isn’t connect to answer the phone.

The room, the hotel 1. Breakfast not included, but last day they included this. This is not according to expectations. You need to pay $30 per person. 2. Breakfast not good, less options

Great area and staff, a little dated- bathroom and elevators needs a lot of attention. Food very mid.

Good

Very good

Stunning hotel. Exceptional clean and professional. Airport shuttle every 30minutes

The vibe The parking very hard to find parking and not enough spots

This is an old hotel and we were disappointed in this property, which supposed to be part of the an Accor group. The room was ok, but bed had no support and was lumpy, the linens are poor in quality (sheets, pillows and blanket) and the towels were non-absorbent. We heard planes until the late hours of the night and there was a party somewhere in the hotel with heavy bass music and lots of people yelling. If any of these things are important to you for a good night’s rest, take a pass!

Staff was amazing the food at brekfast was obviously rotten and the rooma re on par with a run down motel 6

Na

Great service

!

Roaches in the room. Roaches in the hallway. They sent me to a new room with stains on the chaise. Pool was cute but can’t get past the roaches.

Excellent customer care and friendly

Too expensive Wings from bar area were not good, too big for hot wings. I find it hard to eat wings when they’re too big it grosses me out. The mango habanero sauce was good, but wing pieces too large…

Outdated A/C.

Outdoor pool is beautiful and great breakfast. Very clean

Everything

Our room could have been a cleaner. There was visible dust on the side tables, dingy corners and hair from the previous guest in the shower.

Free shuttle to and from the airport - a bit of a wait on arrival but the airport pick up area was busy. A lovely room and bed

However, the rooms are very outdated. My bedding was dirty on arrival and needed replaced. The furniture in the rooms is very old. The bathroom sink was cracked. Warped floors, old carpet. I chose this hotel for the nearness to the airport, but I old not stay here again.

The breakfast buffet had minimal selections. Worst of all they tried to charge me $25 per person when my booking through Expedia showed free breakfast. Had to waste time to tell them and showed them my proofs. Also my room was set to 65 when I walked in which was too cold so I tried to turn up to 72 but it never did anything. It continued to blow cold air and the blowing noise was very loud! I had a terrible night sleeping with a thin blanket. Not going back there for sure!

Convenient and nice Could use some updating especially by the pool area

Nuttin it was very racist Nuttin

Very thoughtful staff. They are very good and patient with elders.

I only stayed for one night but the room was very underwhelming. I did not enjoy my stay. The toilet was barely flushed, the lamp was held together by tape, the couch had 2 big stains on them, the blow dryer did not work, and the restaurant was very overpriced. The hotel was gorgeous on the outside and in a nice area where you can walk to restaurants and shores, but I probably would not be staying again.

Nothing

The check in process, I was not happy with. Then day of checking out i had housekeeping coming into my room at a little after 8

The pool The parking was not included breakfast was not included and the door to refrigerator feel off when opened there was no microwave and the food was not good

It was a sound stay. The airport bus was handy. The bar at night was an ok place to get a meal. Some of the breakfast buffet items were not as warm as i wo I ld have liked then. Forcthe busget it met expectations.

Amazing

Wonderful Nothing

Room rooms were clean, comfortable bed and bedding. I was actually very impressed. I would stay there again in a heartbeat.

El hotel está ya muy antiguo

Everything was amazing! Can’t wait to stay again.

The room was very cold, had to request additional heating. No WIFI for my entire stay very frustrating. No offer of discount or percentage refund very disappointing..

It is so beautiful inside. It’s gated and the front desk is 24/7. Its location is great - right on the “lagoon” and within walking distance to several restaurants and shops. There’s a free airport shuttle starting at 4:30am, and it is very punctual! The pool was quite dirty, many floating leaves and LOTS of dead bugs. Granted I did use it right after it had rained that day, but if they are able to clean it more frequently that would be appreciated. It was a nice design, views of the lagoon and a waterfall. The front desk told us we could go to the restaurant, but when we walked right over it was closed. Unclear about the restaurants hours, no clear signs or postage regarding that. I read a few reviews that you could hear the planes because the airport is literally across the street (well many streets) - very cool for direct views from my room of the planes taking on and off. I could hear them from my room but with earplugs I was not awoken in the night.

The $35 for parking fee is obscenely expensive for a slam packet full lot with small parking spaces. Come on! this is VALET parking rates at Walmart type parking. $20 max should be the going rate.

The bedding, the furniture and the bathroom was dirty.

Great pool side staff was very helpful!

Amazing

Bed was extremely comfortable, modern room and bath Shuttle only ran until 12 am and my flight was delayed so I missed the shuttle; seating in common areas was in much need of replacement; room wall were extremely thin and could hear my neighbors conversations

Clean room

The front desk staff wasn’t welcoming at all. Well

It feels super classy, but you can’t tell some aspects are a bit outdated, overall really enjoyable stay The bathrooms were clean but you can tell they were dated, hangars missing from the walls, water pressure not very good, and the shower head was okay

For the price of one night, the staff could have been nicer. Instead we were treated poorly when asked to change rooms. The room smelled like smoke as if a group of people just decided to smoke back to back packs of cigarettes in the room. The smell was embedded in everything and the room itself was dingy. When asked the front desk to change rooms - he moved us right next door. Does that make sense?

I have never had a hotel turn me away with a prepaid reservation. Many people are getting upset with the hotel. They did not offer anything- no accommodation, no help, nothing!!! I will never try to stay here again. Stay at your own RISK!

Parking was very expensive per day

It was a lovely property

Older no amenities

Great view from room. Nice pool. Appreciated that registration gave us an extra hour of room time. Would have liked an expanded lunch menu and drink service outside. Pillows smelled

I am beyond thankful that I chose to stay at the Pullman as my stay for Miami. It was close to a lot of tourist attractions that I was hoping for . I was able to go to South Beach which was only 20 minutes away from the hotel , Little Havana was only about 25 minutes away, and the hotel even had restaurants close to it within walking distance . I really enjoy my time at the pool, where I was able to take a swim and unwind for the day or take a morning swim. The only downside was that we didn’t have a microwave on our floor so we had to go to the 6th floor for the microwave, but overall great staff and great hospitality.

The room itself was not what I expected.. things were broken or not in best condition and there’s no microwave in the rooms you have to go downstairs to use one. The hotel was really nice and the cafe in the lobby closes at the busiest times which is inconvenient. The pool was wonderful. And the bar/restaurant was wonderful

An upscale DIRTY motel. So dirty . Unclean rooms, they didn’t even change pillows case. Shower faucet fell out in bathroom , coffee cup was unwashed . I suggest to fire GM in hotel. DIRTY, Unclean room. Sofa had all food stains… YAK ! to sleep on unchanged bed sheets.

The hotel needs an upgrade. IT's very old and my room smelled when I walked in. The carpets need replacing. The mattresses could be changed - not very firm. Breakfast was average.

Clean room and the staff was pleasant.

Call because we need it a late check in, once we arrive the front desk clerk was not very helpful, took a very long time to do are check in, gave us a room in the second floor with a horrible view even though we had VIP from Expedia, and will not let us pay for a day pass for parking instead every time we wanted to leave the property had to go the from desk so he could grant us access.

Parking charge

clean , and safe some people of the staff, a lady can helping us with booking reservations!!! she doesn’t know , thanks to the other person took his time to fix the booking !!

Nice with a great price

Bar and restaurant accommodated a few late hungry arrivals including me.

The pool was great. The bar tender needs a little education on how to speak to people. I am not saying that as a paying guest I should be treated like a king or dignitary, but some warm receptive behavior would go a long way.

Main areas were beautiful, rooms are outdated

Lovely property!

Team of front desk and restaurant were nice and professional. The hotel close to the airports. Nice breakfast After a long flight, we really needed a good night’s rest specially, the baby but the toilet was making a constant loud noise all night, which disrupted our sleep. There was also water leaking in the toilet , which was concerning. In addition, the bed was unstable, making it uncomfortable.

Great experience whenever I come back to Miami I’m definitely booking again!

Buen hotel. Excelente desayuno. Muy buena piscina. Alrededores limpios y bien cuidados.

The buffet breakfast was very good as was the service. The hotel setting was very attractive on the lagoon. Free shuttle from the airport was a nice plus.

Great location! Great pool Bathroom was dated and dirty, hair and dirt in bathtub

Parking

We stayed one night & it was great

Disappointed Tavolo was not open - only bar area

A clean nmodern room. Broken ice machine.

Shuttle from airport was nice, pool was nice, front desk staff were cheerful. Dingy rooms, TV unable to stream YouTube, mystery hole in shower ceiling stuffed with paper, damaged closet door, towel on closet floor, grime in shower tiles

Very nice and clean

Everything There was nothing I didn't like

Clean space, helpful staff

Roaches in bed. We waited in hour to check in because only one person was working at 1am

We never got there. Could not get an actual person on the phone. Took my money though. Never again with this shady company Everything. They are scam artists

Clean hotel, great little bar… food was great!

Everything was fine

I liked the property just not the room. Our rooms a/c wasn’t working a engineer came up and said the motor was broke. Was very uncomfortable for the night. Hotel was booked, so we couldn’t switch rooms. We were given breakfast for our inconveniences.

My TV did not work in my room, the safe did not work. And I had to look for towels when I got there.

Beautiful hotel, had an excellent stay. Beautiful pool, lobby, and staircase to the bar! Right next to the airport.

Everything 😍

The front desk does not answer the phone at all, and it took nearly two hours just to receive extra towels and washcloths. At night, the hotel felt very unsafe. The environment reminded me more of a transit-style facility where people are living long-term rather than a hotel. The elevators were dirty, and none of the ice machines worked on any floor. There was a strong smell of marijuana throughout the hotel, especially on my floor, and it even seeped into the room. The bathroom ventilation didn’t work, making it extremely hot and uncomfortable while showering, to the point it felt difficult to breathe. The shuttle driver was also unhelpful—he didn’t assist with luggage and expected guests to load everything themselves. For a hotel of this level, that was surprising and disappointing. On top of that, breakfast is priced at $30 per person, which is far too expensive for the experience offered. To make matters worse, I saw a man walking barefoot throughout multiple floors, talking to himself. It raised serious concerns about the level of security, which felt almost nonexistent. Overall, I would not recommend staying here. Safety, cleanliness, and service were all major issues during my visit.

Excellent

Quick one night stay after arriving from a late flight. Shuttle was exactly where directed to at arrivals. Staff was excellent! Wish I could have stayed longer to enjoy the amenities. I would definitely book there again on my next trip! Great price point.

Great location, airport shuttle service, onsite restaurant

The location was ideal for an overnight stay, very close to the airport, restaurants, and shopping centers. The gym was very clean. During peak hours, there was a very long wait to even ask someone a question at the front desk. The front desk agents all seemed uninterested in leaving their desk to offer assistance. I had a package arrive the night before my arrival; upon checking at 3 pm, I asked for my package and was told to fill out a form for them to just attempt to look for it. Came back 5 hours later, and nothing had been done, and was told to return the next morning at 6am, as I had a midday flight. The following morning I returned and was told nothing can be done until 9 am. After much pleading, someone finally went and looked for my packages but was unable to find them in the back storage, only to discover the packages were sitting on the floor not 10 feet away from the front desk agents, who, despite my asking, refused to check the numerous packages sitting right on the floor next to them. The toilet in my room was not sealed to the floor properly and rocked every time I sat on it.

3 hard cold boiled eggs 1 bagel a 2 slice of watermelon for $44. Very overpriced for everything Better room

A/C doesn't work. Found mold in the bathroom as exhaust fan was not working

Very unpleasant staff

No room service after 9 pm. I did a reservation for a superior king room with a city view. The view from the window is a trash bin. Also there a random door in the back of the room to leads to a sort of level parking lot or something like that. I was expecting a better room

Overpriced, I have 3 boiled eggs 2 slices watermelon and a bagel the total came $40 No free parking, everything has a price

Great location, nice lil Hotel peaceful

Nice hotel

Hotel was okay. Staff do not answer the phone. You literally have to walk down for everything

Downgraded, dirty room, could hear all the guests in other rooms especially the one next to us throwing up all night.

The bed was comfortable, although I did not like much more about this hotel. The shuttle did not stop where the designated pick-up spot was, so I had to take an Uber to the hotel. The hotel is very dated and not up to the Pullman standard.

Accesible bathroom Airport Shuttle Fast Lifts Check in wait time Poor Matress offered no support. Check in staff were not welcoming. Barman was unfriendly.

Everything Nothing

I would stay again

Great setting with beautiful pool area. Overall the property needs updating. The mattress felt saggy. The staff were great, but there are not enough of them. We stayed there on a Friday ad the restaurant did not open until breakfast on Saturday. Seemed like a missed opportunity as the hotel was full of people catching a cruise. The bar was packed and it served food. The food was good but there was only 1 bartender and 1 food server. They did their best but struggled to handle the numbers.

Do not stay here! Probably the worst, most dirty place we have ever stayed in. the floors were sticky the bathtub bathroom, sinks, baseboards all had mold. The TV didn’t work. We had to go get batteries for the remote control. The fire alarm went off in the middle of the night, toilet broken clogged. The phone had a lot of dirt around it. The sheets and blankets had grease stains on them or something. It was gross. The swimming pool had beer cans left around it. The breakfast was gross. The pictures were completely different to our experience. It looks like a completely different hotel. The staff were really rude very unfriendly. And every six minutes a plane would fly above our room, shaking the room it was so loud.

The staff were very helpful and friendly.

Lovely staff, good food and clean comfortable room. Only criticism is not enough sun loungers around the pool.

There were ants in my room. Accidentally spilled chips on the floor while sleeping. In the morning they were covered in ants.

Hotel in bad shape. Bathroom not in good conditions and smell of the carpet

Location to the airport is near and the shuttle is quite convenient. Breakfast options are at walking distance. Will stay again.

The room was clean, nice view and pool.

Room was dirty and old

Over all it was ok

Clean room and great area where you can walk to shopping areas near by and restaurants.

Wonderful stay by the airport, the only thing about the shuttle it drops you off at arrivals when you are being dropped off to depart. They should change that.

Clean poolside, love the gym snd the food was excellent

Excellent service

And I had already paid for the hotel. I had to sleep on the floor, and it wasn't until the next day that they gave me a room. That’s not fair.

It was a very short stay wish we had more time to explore.

After waiting in line for nearly 2 hours, at 1:30 am they tell me the hotel is over sold. They refused to pay the amount charged by any other hotel and no hotel would accept from them their voucher. So had to find another hotel myself and paid $400 for about 6 hours of sleep. They had only one trainee at the reception who was not able to do anything.

The breakfast was delicious 😋 Enjoyed relaxing by the pool. Peaceful and relaxing.

Very outdated property - rooms need upgrades. . Very busy. Nice pool area.

There was poor water flow in the shower. Couldn't get the soap off of me. The room was nice but the mattress was hard and pillows felt old and very hard.

Waiting for the shuttle for 40mins, then wait another 1 hour for checking in at midnight. Lots of people waiting for room cleaning at 12am! Don’t come if you want to waste your time for waiting.

The water in the tub drains extra slow and the bathroom mirror had mildew/ stained needs to be repaired or changed

My flight was delayed then cancelled and finally rerouted. I arrived past midnight and the reception desk was very polite when I arrived and even asked the security guard to escort me to my room. Friendly staff and cleanliness was excellent.

Yes

I found a glass crack pipe in my room. I reported it to the front desk manager and was informed that I would receive half off the price refund for one night out of my three night stay. I gave the front desk the crack pipe as well. I recieved an emailed apology but no refund. It’s been several weeks since my stay with zero refund for this disgusting find in my room.

Room was clean. Staff was very nice. Only downside is pool does not stay open late.

We had a room with great views of the airport runway, however, this brings its own problems with planes leaving and having noise issues, also, the bath taps and plug needed changing by the maintenance man before we could use

Great place. Beautiful views.

El bar no tenía un café decente, me dieron un café americano que era lo único que había que sabía horrible, el señor del bar súper grosero, le pedimos una sangría y dijo que el no hacía ese tipo de tragos, no se que tragos harán en un bar porque una sangría es algo sencillo. Muy mala experiencia y el buffet del desayuno está terrible también.

The cat outside was wonderful. Everything was great.

Breaking same every morning

Nice stay for a spot near the airport. More luxury than you’d get at a basic airport hotel. Slept like a princess and ate like one too. Plus the airport shuttle, can’t beat that!!

Only slept there didn't do anything else at the hotel.

Delicious breakfast!!!

Ants, grapes with mold growing for breakfast, bathroom dirty with hair in the bathtub and sink. Took pictures. Staff is great but they need to focus on cleaning rooms. Unsanitary.

no breakfast include

Breakfast was a waste of time, paid for ten days. Had Breakfast twice. Cold coffee and tea which meant you bought a hot drink from the Starbucks franchise, very smart! All the staff we lovely and tried their best to accommodate you as well as the could. Air Conditioning was permanently on freezing so had to ask for a HEATER. To be honest the place is not bad , just needs a refurbish and small upgrade. If you are staying a night then on to a cruise, then it’s fine. But unfortunately I had to stay for ten days!

Over priced honestly, would have caught an uber to go eat somewhere else. loved the pool area

The hotel in general is a bit tired. Needs some upgrades. Our room was good but not great. The mattress was not comfortable. The plugs next to bed did not work. The bathroom was a bit beat up. Some mold near the tub. The staff were super nice and helpful. We were supposedly VIP access but never offered any benefits. This is not an exclusive facility.

Clean

Very outdated hotel. Clean but considering how much we paid for a night stay I don’t feel like the amenities and standard for the hotel matched the price. They get ya for $ because it is close to the airport.

Close to airport with free shuttle bus service

The furnishing are worn, mattresses are worn out and need replaced.

The room was clean and pretty cool, I wish they had more stuff to do or a cheaper breakfast though.

Good breakfast with nice views of pool and blue lagoon

Amazing, they were able to accommodate me after my flight was cancelled. It was a very last minute booking. The hotel is very clean and stylish. The food and drinks were very good.

The Pullman Staff were accommodating and welcoming! The front desk was able to fulfill every request and handled our check in quick. Easy to get around and breakfast was good. The shuttle bus was an awesome perk!

Clean room and bathroom. Comfortable bed. However, although it was obvious that some people were allowed a late check-out (those travelling to the airport for the same flight as me had organised a 6pm check-out), I was told this was not possible for me. So, it seems get your late check-out bookings in early. This meant that I had to hang around in the foyer from 1pm until 6pm.

The property is very outdated, but it is clean and the staff is very attentive.

That was pretty much all I had to say about the hotel. It was a nice looking hotel, the breakfast was pretty much continental, we had to wait to be seated. I guess to make sure you had a ticket to even come into that area. It was okay something to eat before starting the cruise. The staff was nice and understanding quick to Respond to my needs. I would stay again just to give a 2nd chance. I did like that they had airport transportation, as well as transportation to the Cruise Terminal (Port of Miami) was where i had to go! That was through 3 party $15 per

The room was nice and clean great service. Access to bar and pool before check in and after check out.

Included breakfast buffet was fabulous!

Negative was that our room did need updated mattress and linens. Clean but tired/worn.

Was okay but the bed I had was terrible and there was no food options late at night.

Staff was very hospitaba

Room was very out of date. Hadn’t been kept up. Not worth the money.

Clean. Nice staff. Funky smell in hallways like chemical. But good, quiet, comfortable.

was was dusty an

Hotel was very noise because of the airplanes. So hotel was very expensive and they didn’t offer any breakfast.

The pool by the lagoon was a lovely touch, and we were pleasantly surprised with a complimentary upgrade to a lagoon‑view room. My only concern was the mattress ; it felt quite springy and worn, which affected the comfort a bit. Aside from that, we had a great stay and found this to be an excellent pre‑cruise hotel.

Room was clean, even though the facilities shows signs of wear and tear and finding parking spot was difficult. They have long term parking on site. So paid parking lot was full. I wish the pool was heated too.

There are three reasons why I would hesitate to stay there again. 1) We were given a room on the 2nd floor located after several conference rooms. Might have been in a former smoking area. The carpet reeked of stale old cigarette smoke from the 80s and there were cigarette burn marks noted in the carpet. 2) The mattresses were old and the bottom sheet did not completely cover the exposed mattress on the sides. 3) Very expensive cafè. It cost over $7 for a small bottle of Simply Lemonade. Since the hotel is close to the airport I guess they charge airport prices for food and drink. Three stars because the place gives upscale hotel vibes but the room felt more like a Motel 6. Maybe the other rooms at the hotel are really nice but cost more?

Unfortunately there were no USB ports for data cables in the room. So I had to borrow plug from my colleague during the meeting

Great hotel experience, clean, friendly stuff and good service.

Check in is at 3pm when it gets very busy. Could do with more reception staff at that time to lessen the wait, it took me 45 mins.

Room had a small leak

Clean and nice staff

The staff were nice. The hotel and room was clean and I really loved the bed which I hated leaving.

Great rooms ! Pool was tripping and pretty view

I had an great experience

Room was average at best. TV remote was not working well, lobby and main floor was MUCH nicer than room by far. Check in took over 30 minutes, not because overly busy but SLOOW staff. Property was well kept up though. Restaurant was closed…on a Friday EVENING! Makes no sense. For the amount paid it was very overpriced and overall a “Meh” stay.

Lovely staff and a delicious steak at the bar

Parking cost 35 dollars a night even staying for a week. I stay there at least once a year for years. Won’t be going back.

Room was clean. Beds need to be replaced. No where to sit in room except bed or desk chair. Had to hold toilet lever down for a long time to flush. Easy access to airport.

The stay was fine (just OK) since I was there just overnight, and the staff was mostly pleasant. I had higher hopes for this place based off of some pics I saw online. But I found my room dirty. There were hairs on the wall in the shower (two different types), someone had spilt coffee on the carpeted floor, and it left a significant stain. There weren't enough conveniently located plugs or charging ports for electronics and lastly, there was no heat! When I was in Miami it was cold (iguanas were falling out of trees) and the room was without heat. I went down to the bar for a drink and to look around but it wasn't what I had hoped it would be. There were families and kids everywhere. They were literally sliding down the banisters and bouncing balls off of the walls! I am not exaggerating!! It was borderline chaotic! There was amply seating but I guess because this may be a hotels families stay at before going on cruises (?) there was a lot of trash and plates of food with scraps lying around and just about every surface was sticky. In spite of all this, I gave it three stars because of its convenient location and the staff was friendly.

The room was clean but the hotel was extremely cold!!!

Bad check in experience. Disorganized breakfast seating arrangement. Worn out room. Past its peak when it was Sofitel.

Hotel is lovely decor. Staff very helpful and pleasant. Breakfast and airport shuttle included is a great bonus. Restaurant is beautiful. Will stay again.

The hotel needs some updates! It’s musky and stuck in early 90’s ! As soon as you walk in it feels outdated and smells like a pool ( and their pool is outside! ) Not sure if the smell was to mask the old musky scent but it was definitely not pleasant. Elevator is old, decor is old and the rooms are old with popcorn ceiling ! The hallways feel more like a Motel rather than a hotel …. Only saving grace is the shuttle and proximity to the airport

I expected so much more from this property. The weather was very cold and the heat did not work. Also the mattress was old and flat.

Clean room. Great Breakfast. Nice bar. Good shuttle service.

Room was good, bed comfotable, was very easy to get to from the airport, shuttle took a while to come but was good when it did. Food options at the bar were good. Staff friendly

Rooms need to be renewed! Dirty.

No heat it was freezing, no extra blankets in the room

Great

We came in at around 1:30am from our flight and their power had gone out and they weren’t able to access rooms. We didn’t even get into a room until 3:45am. We couldn’t get room key cards. It was just a mess.

Room was not in good shape. TV remote did not work. Phone did not work. Clock did not work. No cofre for the coffee pot. Stains on the chair. Called maintenance, but they didn’t come until the next morning.

Room was not updated or modern for the price or stars

Room was spotless and staff was ok

Staff was friendly. Amenities were very good.

Conveniently located by the airport. Has an airport shuttle.

The room was perfect. The front counter agent was so nice and was able to get me into my room early.

Fast check in and excellent shuttle service.

Very cold. No heat

Couple small issues that got resolved on the second day when we moved to a new room

Friendliness

We stayed just one night and not really able to enjoy or check everything out but the room was clean, the staff was great and the transportation shuttle was a Plus. I truly reccomend this Hotel.

The night auditor was really helpful. My main issue was that on a usually cold Miami night there was no heat output from the AC. After a day that included a transatlantic flight, a diverted flight due to weather and re-booking resulting in additional travel time, I was too tired to have to wait for someone to come see what issue was. Lauers did the trick.

The reception and staff great but the room old & dirty..

Friendly staff. Great place to relax. Not much to do, though.

The room was perfect, clean and inviting. The staff was friendly and welcoming.

Our rate this time included breakfast, which was great value (though cost out of pocket did feel quite steep at $27pp) Overall the Pullman is our hotel of choice when flying through Miami

Great

Room was a little worn but so grateful to have it. Great breakfast. Standard bedroom & bathroom. Overall a nice 1 night stay.

The room was clean but very outdated did not match the photos provided on the app. The bed wasn’t very comfortable. The front desk staff is incredibly helpful and kind

Average hotel. The room was not satisfyingly clean.

Loved this hotel! It was very clean and lived up to the 5 star reviews. Staff was super friendly at check in. And we loved the pool area with the water fall cascading feature in the pool!

Great view and clean

Easy to get too and location is right by the airport. Shuttles to and from airy port. Clean and really nice folks.

2. Shuttle to the airport too late for my early flight. 3. Customer service was not good.

The first room I was given to had some trash and used towels in the bathroom. I dont think the housekeeper was finished cleaning. The second room I was given to, the thermostat control was not operational and had to sleep in my room cold, I called front desk and they just gave me a tiny table heater. If the front desk staff wasn't so friendly, my stay wouldve been extra terrible.

Staff

They beds were so old you felt the springs. Only had air and room was very cold. Didn’t have heat and only provided thin blankets. My hand towels have brown stains and I have pictures to show. The front desk was always so busy to help with and needs. Could have had better shower curtains so the water didn’t get on the floor. The TV Stand freezer was so warped in the corner from the fridge. Also the room had an off smell

The hotel is understaffed. No extra pillows or blankets. The ac in the room only works on high fan and the temperature could not be adjusted. We froze because no extra blankets. The room smelled awful and had to use cologne to make it smell ok-ish. Was woken up in the middle of the night from a strong Gould smell coming through the air conditioning vents. Had to turn off the system. The provided bath products were empty. The beds are uncomfortable and have springs that creak when you roll over. The drinks at the bar were more expensive than what I pay when I stay at the Ritz Carlton. The pool are is pretty but there are like 10 pieces of furniture for guests to use and this is a large hotel. At one time this was probably a nice hotel but our visit it was miserable. Lesson learned. Cannot recommend and will not return.

Room was very clean and the whole check in process was quick and the staff were very friendly.

Great room. Great location. Loved the bar.

Clean room ,nice breakfast and shuttle to the airport.

The room was very dirty and we had to wait for the shuttle for over and hour

Definitely recommend.Nice clean amazing view from the room

Never happened before and I am travelling a lot. Also breakfast was low quality.

Overall the property was nice and clean. Pool area was nice. Restaurant & bar in hotel was perfect. The room we had stayed in was pretty dirty & could of been cleaned more. The room had lots of dust and the room floor was so dirty the bottoms of my feet turned black.

we had no time to enjoy this.

Very good stay. Glad we picked this hotel.

Room awful. Smelled, carpet stained, probably NEVER updated (looked nothing like pictures, especially bathroom), mini frig noisy, toilet ran after every flushing (had to jiggle handle to stop it each time), coffee machine didn’t work, and pillows so big I have a neck ache!

Did not have breakfast but enjoyed the lovely Christmas decorations. Room was clean as was everywhere else in the hotel. Enjoyed the free drink. Reception staff very friendly. Airport shuttle very frequent and reliable. Would not hesitate to stay here again

It was just “ok”. I was very surprised at a $60 charge for checking in before 3p. We went for a walk to burn time until then. If rooms were available around noon, I’m sure filling them with the people waiting around in the lobby could’ve been done. I think I’ll try another hotel the next time I’m in Miami.

Nice room and bfast

Very good

Lobby was very nice and clean. Friendly food & beverage staff

Not enough staff for buffet. Food was cold and no one attended to us.

Room, low staffing, cleanliness, broken items in bathroom

Horrible. All around disappointing

Room was fine . Bar food was good. Breakfast was terrible .

Breakfast was not the best in my opinion. The scrambled eggs were terrible and the hard boiled were ice cold. I also expected better fruit seeing as I was in Miami, it wasn’t so good. The first day it took a while to get a seat, not sure why. A tip was expected for getting me hot tea on a free breakfast voucher. I tried to go back for lunch within the time the QR scanned code stated but I got there and the lights were off and there was no one around. I stopped to look at the menu at the bar instead of the apparently early closed restaurant and the staff payed no attention never mind asking if I needed anything. I went back to the room and ordered from Uber. The room was good enough, old but fine. Quiet except for the airport (not a complaint) just over all quiet was nice. I purposefully stayed near the airport so I’d expect that noise. The shuttle to the airport was good. Dropped off right at the airline counter basically.

Housekeeping

Could use a little more attention to cleaning…stained linen, dusty, curtains could stand a good cleaning. Visible collection of dust on baseboards and in corners. One decaf and one regular coffee??? Most of us have at least two cups a day.

Staff was courteous, restaurant food was great. However, cleanliness was below average. Rooms were dirty, including the air vents

The room was so cold and there was no way to make it warmer--only colder! No blankets in room. It's January! We froze all night and couldn't wait to leave! The most uncomfortable nights stay I can ever remember.

Tv did not work and ac did not work after send us to a different room we had the same issue

Great choice near Miami airport. Frequented by a lot of flight crews, so there is a lot of in-and-out -- not a place for a long stay, but which airport hotel is?

Room was more than neglected, bed was wore out, very old bedding and pillows old, the shower handle fell off the first time we tried to use it. The air conditioning did not work properly and there was no ventilation, I absolutely would not recommend this motel until they update there soft goods

Property is outdated and requires renovation. Cleaning of the room was not top notch, but its location close to the airport and free shuttle service make it an ok stay.

Great.

Excellent service

Cleanliness, great customer service, beautiful lobby decor

Friendly helpful staff. Comfortable bed and good shower. Spacious room. Good breakfast.

The room entrance lamp was blinking when on. The toilet flush was constantly making water noise. Beds were very uncomfortable. Parking on site was not included and there were extra charge. Fortunately we just booked one night. I will not go back

The staff was very friendly and accommodating to a late arrival and wanting the room cleaned at a later time. The pool area was also kept clean.

The place was nice and clean. Pool was cold. They didn’t want to let you check in if your room was ready early. They started out asking for 75 extra, then 50 and so on.

Dirty rooms and carpet , poor menu

Very Nice place, smiling faces!!!!

Was a nice stay, great shuttle, comfy bed. Great for night before a cruise

Room was worn, but modern. Could’ve been cleaner. Stay was reasonable pricing but tack on the $35 parking fee and it was about average I suppose. Front desk was friendly at check-in..

Restaurant uncle was angry poor service

No fitted sheets on bed. A/C did not work. Bed light was out. Decaf only coffee. $80 breakfast for two that could be served at any one star hotel for free.

Food

Room was supposed to be a suite and it was really small out dated and dirty. Highly don’t recommend going here.Save your money spend it elsewhere.

Staff were awesome . Just need to update there bath tubs .

The bed was not comfortable, the shower was dirty

excellent

The bathrooms were not cleaned, carpet smelled, and the room did not look satisfying enough for the price paid. The staff quickly moved me to another room which may not have hair in the tub, but still not up to a standard I would expect a hotel like this to have. I have parked and visited the lobby many times and thought it would be a great place to stay while celebrating NYE in Miami, I was wrong. Didn't stay longer than an hour and packed up and made the ride back up to Palm Beach after all the festivities. Will not be staying again.

Good

This hotel is very nice & has everything you need on site

The food was decent but clearly the restaurant was way understaffed. We waited in a line for quite a while and weren't even acknowledged until we spoke up. Had to let someone know there were 3 of us. Also had to ask for creamer for our coffee several times. Never got it until I actually got up out of my seat and went to the serving area to ask. Breakfast is definitely not worth $35!

Staff was great check in was smooth

Before I even got to my room, the guy checking me in hardly said 3 sentences to me. He had given a complete run-down of the hotel amenities to the couple that checked in right before me, but when I checked in, he basically took my credit card, handed me a key, and pointed to where the elevators were. Incredibly rude right from the start. I'd feel differently if I hadn't JUST WATCHED him provide great service to another couple. Why was the service not consistent? The only nice thing that I can say about my stay is that I had dinner at the bar in the hotel, and it was very good. I will never stay here again. I had booked a day room at this hotel for the end of my trip about 5 days later and ended up cancelling it and finding something else after my stay here.

The beds are full size so too small for 2 people.

Habitacion vieja y descuidada . El baño viejo , la alfombra y la cortina de baño muy Mal

Breakfast crew works very hard was super busy first day. Could tell it was hard for them to keep up. I absolutely love the bar innthe evening! Carlos is amazing bar bar tender!!

It was good

Great

Soft mattress

The hotel was very nice with awesome waitstaff and a great location.

Room very tired, lack of staff in restaurants.

Great stay. Great location.

Staying here before a cruise and it’s a great spot. It’s clean. The staff are friendly and the pool is nice. Couldn’t ask for more honestly

Yes

Nice view from the room

Kind of plain, no coffee, drab atmosphere

Yes

Good place to get away

Good place to stay

Clean rooms

Great Customer Service

Staff

Dirty rooms

The systems were down waited two hours to get my room which I prepaid for after I left they charged my card again and no one will answer the phone

Staff and service

The rooms are outdated and the pool is advertised as heated but it’s not. There aren’t any plugs near the beds to charge you devices and the A

The room was clean and bright. The airport view was amazing. Staff was kind, courteous, and very helpful. The shuttle from the airport was extremely convenient. I would definitely book a stay there again.

The pool was dope but the cats must go sorry that was the only problem other than that perfection!!

The bathroom disnt

Yes it was

not a four stars hotel, it’s old and found couple hairs in the bath tub

Great

The WiFi wasn’t working and I had to call tech support to get it to connect. The toilet wasn’t caulked correctly and shifted when sat upon. The phone in the room was disconnected and I had to use my cellphone to contact the front desk. There was a massive stain on the sofa. The drinking glass turned upside down on the paper circle had a clearly visible large black hair coiled up in it . Clearly cleaning and maintenance are not a priority.

The room was poorly kept.

I missed being able to order food because of the shuttle not showing up, the restaurant closed 2 mins after I checked in. Room smelled like mold. I asked for the free transfer for my return journey to the airport as offered during booking. I was told this did not exist and I had to use the shuttle?

The airport shuttle from airport was not easy to find. I ended paying a shuttle service 35$

The room was outdated, smelled like mold, the shower had no pressure, and the beds were old and saggy.

Check in was easy . Staff very accommodating. I’ll stay here again.

Staff is amazing! Room was clean and a relaxing environment.

Rooms could do with a freshen up.

Good stay.

Friendly staff,good location.great breakfast

Front desk and shuttle staff were friendly. Coctails at bar were undrinkable. Bartender wasn't readily available. Bed was very uncomfortable. Difficult for our Uber driver to get in and out of property.

Outdated. Poorly maintained. No attention to the basics - burned out bulbs, broken curtain rod, phone inoperable

Staff were a bit dismissive. We could hear what sounded like a small dog running back and forth above us but told no dog so was probably something in the ventilation system. Not good!

I also paid an extra $60 plus tax for the privilege of checking in earlier. I should not have bothered. The airport shuttle was the only saving grace at 4.30 this morning thanks to the efficient driver.

The location was good, close to the airport. Very nice hotel

Everyone was nice

Pesimo. Lllegue a las 9pm y Sali 4 am La attitude de las personal desplicente me senti comi si legatos a un lugar histil

It was a decent hotel but in need of upgrades.

Clean room, good amenities

Considering what was paid to stay, breakfast should have been free.

Solid place to spend the night near the airport, friendly staff, clean, bed was good enough.

Room was very spotless had a good stay !!!

when i had an issue with my first room at check in they switched me immediately with no problem. also thankful for the complimentary drink i received. The pool was my favorite thing about my stay.

There wasn’t any perks given, no drinks voucher as per the perks advertised on the expedia account or any room upgrades either. The room didn’t have a kettle to have any tea or coffee machine and hotel shuttle didn’t arrive for an hour after a 10 hour flight we gave up and got a taxi instead. In house dining wasn’t available either, when you have elderly guests it’s harder to manage after a long flight. I have stayed at this hotel only a year ago and it was really good, i was disappointed this time round. Also there is no usb charging points in the standard rooms whereas last time I did have a few.

Great staff over all comfortable stay. The only issue i had is a very musty smell.

Staff and room was excellent, Delay with computers at check in, resolved quickly, was given drink coupon and breakfast.

Very cleAn and a speedy check in

Great food Would stay agaiin

Great staff 👍 really treated us well

Everything was good

Run down hotel. Ok for a quick night. Nothing longer.

Reception area and lobby was like a wind tunnel. The restaurant was closed at night and only basic bar snacks were The room was freezing. The aircon only blew cold air. There was a continual long line at reception and it took me 40 minutes to check in. Won’t be back.available in the freezing cold bar area.

Sitting by the pool and looking at the lagoon is fantastic. The staff is very kind and helpful.

This was literally the worst hotel I’ve ever stay at. It photographs well, but the place is a disaster. My room smelled of mildew and the entire room just didn’t feel or look clean at all. The housekeeper walked into my room 2 times without knocking, in which one of the times I was in bed with just underwear on. I definitely wouldn’t recommend this hotel to my worst enemy. 0 stars all around.

Nice room, had coffee cups but no coffee pot. When I asked for one, they brought one up FILTH with 2 decafs. I went to lobby to show and they said they'll send 4 regular coffees with a clean machine. No one came but later delivered 4 coffees which I didn’t use because the machine was dirty. The down stairs ciffee shop was closed and after traveling all day, I just wanted a cup of coffee.

I also found the front-desk agent who checked us in to be very dismissive of my concerns. She seemed impatient and annoyed from the moment we arrived, and that same attitude continued later when I asked about having a package delivered. It was clear she did not want to be bothered. On a positive note, another front-desk agent (braids, bellman side) working later in the day was the complete opposite—warm, helpful, and genuinely pleasant. The restaurant staff were also friendly and professional. Unfortunately, the bugs and the lack of concern from the front-desk agent overshadowed the positives. I will not be staying at the Pullman again and would strongly caution others unless they’re willing to risk encountering the same issues, including potentially bringing bugs home.

The property was dirty, outdated, there were massive spiderwebs with multiple spiders in them hanging above interior elevator doors on the third floor, leather or vegan leather benches in the foyer on the third floor were cracked and peeling quite badly. Staff failed to accommodate accessibility requests such as assistance with getting large amounts of luggage up to the room with service dog in tow, and told me to “move quickly” after failing to provide me with assistance. Staff also claimed that a service dog deposit of $525 was required prior to checking into the room, which is in conflict with both federal and state law. Digital lock on door to assigned room was broken and technician was unable to repair it. I was left in the hallway for 45 minutes with two months worth of luggage and supplies after evacuating an uninhabitable Airbnb in an emergency situation while Pullman front desk staff failed to resolve the door lock issue or relocate me to another room. The maintenance technician saw me still standing in the hallway, without resolve, crying, and took it upon himself to remedy front desk staff’s failures by communicating directly with housekeeping, and finding me an unoccupied room for relocation.

Great space

Great check in with Jan, great room. Pillows too thick for me, much too high. Great breakfast, wonderful service and staff.

AMAZING CUSTOMER SERVICE IS TOP TIER

.

Room was very dirty. Cleaners came knocking at 8am when checkout is at 11am

I was pleasantly pleased with my stay. The staff was nice and the food was amazing!

My check-in experience was extremely disappointing. Sabrina and Jesse were very rude when I reported issues with my room. The first room had bugs in the tub, so they moved me, but the second room was no better—there was hair everywhere. I even took pictures, but the staff did not seem to care and told me they wouldn’t send housekeeping because they were “too busy,” which is unacceptable for a hotel charging $100 per night. I still haven’t received my refund. I advise anyone staying here to inspect their room carefully, because it seems like the sheets aren’t being changed and the rooms are not being cleaned properly.

Everything was great. 10 out of 10. I recommend.

Worn look, wasn’t cleaned well, no coffee maker. Overall a certain lack of attention to detail and hospitality.

I got charged twice for parking

Staff was courteous

Clean friendly

Just OK > the hotel respond to messages sent & requests made .

I requested a baby cot for the room during my booking. Upon arrival I also requested the cot again and was told it would be in the room. It was not. Requested it again and later that night was sent a blanket. It was only when I spoke directly with the very nice room attendant that she finally got us a cot for the room. Service from staff was also unsatisfactory. When I requested boiling water for my 7‑month‑old’s bottle (as there was no facilities in the room) I was met with a shrug and told there was “nothing available,” and only after insisting, I was reluctantly advised that the kitchen “might be able to help but they are closing soon.” This is a disappointing response. The room quality was poor. Our group was based in 3 rooms. My room was very dated, and my parents room was in an even worse state, with furnishings that looked tired and carpets that appeared grubby and in need of a deep clean or replacement. There was a random fridge in the middle of the floor, exposed pipe work and a bathroom that was so dated it was significantly below a reasonable standard. Breakfast was another disappointment. On both mornings I had to ask three times for coffee; on the first morning I eventually received one, but on the second morning it never arrived at all. Finally, on multiple occasions there was very limited parking available, which added unnecessary stress and inconvenie

Room had a bad smell, food and bar is close off by 10pm, and they don’t offer room service.

The first day the room didn’t smell great, no room service and the food and bar close off by 10pm. The hotel was clean too, but the rooms had a bad smell.

Bed was a little low, but the hotel is very nice! The shuttle was a great help! Front desk was very accommodating. It was decorated pretty for Christmas. The rooms have thin walls… but it was clean.

Well located. Excellent care to customer guests!

Fast check in, clean room, airport shuttle was on time. The only thing was the room felt like a freezer. Adjusting the temperature didnt seem to do anything and there were no plugs by the bed to plug a phone into. Had to plug them in elsewhere.

Great stay

Great staff great location great food

Very good airport shuffling and parking bar food in the evening was excellent overall excellent hotel for traveling Miami airport

The staff was Extremely helpful especially Lariza and Jan. The room was spacious and modern. The cleaners needed to do a slightly better job dusting but it was comfortable. It Was in walking distance to delicious restaurants. Thanks to hotel staff for recommending a nearby, outstanding brunch spot. Good easy shopping plus grocery store. And the airport shuttle was super convenient. Bravo!!

Very elegant

Airport shuttle never arrived, called the hotel and was in hold for 33 min. We had to Uber to the hotel and spent $30. Asked to speak with the manager, he was no where around.

Pullman asks for a security deposit and charges for holding bags during an overnight stay. The shuttle service was exceptional and on time, with courteous drivers.

Great

Room clean, staff was nice.

Excellent experience

They cancel my reservation because I was late for checking. Our flight was delayed and we arrive 3 in the morning very tired and the paid reservation was cancelled and they did not have any room. So we had to go find another hotel. Very frustrating.

The food was fabulous. We loved the outdoor pool with the fountain and the gym.

La habitacion y todo muy limpio y organizado

super dirty, out of date. no microwave?? only on a specific floor and it was gross and dirty

The room was nice and everything was fine but we got there a little early and they said we could not check in one second before 3pm without paying a $50usd early check-in fee! The “system” automatically applies the charge, apparently. I’ve never had that happen before. The morning shuttle to the airport was nice though.

Always amazing for airport stay. Shuttle is convenient to and from the airport and they even have a cruise shuttle at a cost which we used. 4th time staying there

Staff was nice and the room was great

everything clean and all the staff helpful

Yes it was very clean

Just your run of the mill dated hotel, just begging for a refurb.

Airport shuttle was fine. Room temperature could not be regulated. Room was too cold and limited seating. Restaurants closed too early.

There room was alright but there was an open bottle of water already in the room when I arrived. Then i had to kill a big bug in the middle of the night. I will not book with them again. More like 3 star hotel.

Yes

We were here years ago and today was again pleasant experience.

Guest services and restaurant staff were excellent and very friendly! Totally different to the level of service at the bar! Bar Man’s name was Alexis! Very very rude and very bad attitude

We weren’t the only ones affected; several other guests in the lobby were dealing with the exact same issue. With most nearby hotels fully booked, we had no choice but to wait in the lobby and eventually received a room around 6 AM. To the hotel’s credit, the staff did provide us with a $50 food and beverage credit and complimentary breakfast the next morning (although breakfast had already been included through our Expedia booking). The food itself was quite good, which we appreciated after a long night. Overall, while we understand the unusual circumstances, the situation was extremely inconvenient and frustrating. Because of this experience, we probably wouldn’t choose to stay here again.

Beds need updated

Our room was physically a fine size. The bathroom was big as well. Problem with that is there was no closet space. The bathroom could have easily been 2 feet smaller and still been plenty big enough. The extra 2 feet would have facilitated a closet being in the room. Instead we got an old armoire beside the tv. Placed on the floor was a bar fridge that made weird sounds when the compressor kicked in. The room safe was on the floor of the armoire way too low to properly use. Onsite food a beverage was very expensive. $70 for a limited variety buffet breakfast for 2 that other hotels give for free.. that’s just insane. The hotel looks clean, check-in seemed easy enough and it’s close to Miami airport. I do give a 👍👍 to the airport shuttle guys. They are fantastic.

room is clean and nice