Hotel Indigo Miami Brickell by IHG

My stay was short but sweet. The room was spacious and clean. The hotel offered breakfast and had multiple bars to watch the world cup matches.

Good and clean place to stay

I didn’t like that when housekeeping serviced my rooms, they would leave the garbage and I would have to take it out and someone to throw it away.

I want my full refund, front desk lady ignore us to check in so i had to cancel I want my full refund, front desk lady ignore us to check in so i had to cancel

Big and clean room. The bed is high and soft for me (it would be good for others).

Very good

Todo muy bueno

Great location You pay $45 a day for parking its valet and the hot water can take 5 mts or more be patient

Very good

The pool area needs update, except for 2 lamps there is no other light in the room so when sun goes down it’s hard to see anything.

Good stay, would return.

Very good

Close to everything..Great area!!….loved all the amenities…

Room is decent, no real complaints - not ultra luxury, but for the price point it’s perfect.

We came to town for a concert. I love that we were able to check in early. It was only a day trip but I’m glad we booked here. Was able to sleep and relax before the show

Strongly recommended

ok

Clean and hospitality also location. No microwave

Good facilities, clean and well located. Impossible to communicate beforehand with the hotel - do not answer email, messages whatsoever. I warned and call them about a late check in, even so they have canceled the reservation due to no show. The lack of sympathy of one attendance was notable. While the other sorted everything out.

Toilet was broken and was leaking all over the floor and we called 3 times and they didn’t come to fix it until we were checking out.

Impossible to communicate beforehand with the hotel - do not answer email, messages whatsoever. I warned and call them about a late check in, even so they have canceled the reservation due to no show. The lack of sympathy of one attendance was notable. While the other sorted everything out.

Very good

The hotel has been using our credit card for multiple charges that are not even ours. We tried to contact them and they keep saying we have to pay even for a room that is not ours or didn’t even use it . They are charging double and we cannot get our money back . They stole our money and didn’t have any answer where they are willing to help us. HORRIBLE SERVICE

Good

The hotel is beautiful and in an excellent location. The staff was so pleasant. It was easy to check in and out. Nicely decorated and clean. The construction outside but it can't be helped, it didn't interfere with my comfort and it won't be there for ever.

The hotel is beautiful and in an excellent location. The staff was so pleasant. It was easy to check in and out. Nicely decorated and clean. The construction outside but it can't be helped, it didn't interfere with my comfort and it won't be there for ever.

Good location and clean environment Being IHG platinum member they ignore the fact and didn’t consider any upgrades or welcome drinks

Good location and clean environment Being IHG platinum member they ignore the fact and didn’t consider any upgrades or welcome drinks

Absolutely loved our room and how the hotel was walking distance to many food locations. Jewell was amazing, he was so kind and let us go to the top/lounge floor to relax and wait for our room, which was so nice instead of sitting in the lobby for hours. We were able to have peace and quiet and sit on the balcony to enjoy the view. The price was a bit high for one night, but it was kinda expected with the location.

Absolutely loved our room and how the hotel was walking distance to many food locations. Jewell was amazing, he was so kind and let us go to the top/lounge floor to relax and wait for our room, which was so nice instead of sitting in the lobby for hours. We were able to have peace and quiet and sit on the balcony to enjoy the view. The price was a bit high for one night, but it was kinda expected with the location.

Very beautiful place, I would definitely stay again

Nada

Very good

blek

I had a 3-night reservation but was unable to arrive, resulting in an involuntary no-show. According to the hotel’s own terms and conditions, the applicable penalty for a no-show should have been only one night’s charge. However, the hotel charged my account for all 3 nights and marked the reservation as “completed,” which is misleading and inaccurate. What is even more frustrating is that the hotel never acknowledged the discrepancy or addressed the fact that their own stated policy was not followed. I attempted to clarify the situation, but there was no transparency or accountability regarding the overcharge. I understand that no-show penalties exist, and I fully accepted responsibility for the one-night fee outlined in the booking conditions. Charging the full stay despite the published policy is unacceptable and feels unfair to customers. I hope management reviews this situation seriously and improves both their billing practices and customer communication.

I am extremely disappointed with how this hotel handled my reservation and payment. I had a 3-night reservation but was unable to arrive, resulting in an involuntary no-show. According to the hotel’s own terms and conditions, the applicable penalty for a no-show should have been only one night’s charge. However, the hotel charged my account for all 3 nights and marked the reservation as “completed,” which is misleading and inaccurate. What is even more frustrating is that the hotel never acknowledged the discrepancy or addressed the fact that their own stated policy was not followed. I attempted to clarify the situation, but there was no transparency or accountability regarding the overcharge. I understand that no-show penalties exist, and I fully accepted responsibility for the one-night fee outlined in the booking conditions. Charging the full stay despite the published policy is unacceptable and feels unfair to customers. I hope management reviews this situation seriously and improves both their billing practices and customer communication.

I booked a big room and it was super cool. Perfect location in Brickell, all good. Didn’t try the food, drinks were fine. Will stay there again next month. All good - I only spent 1 night there

Passable

Very good

I booked a big room and it was super cool. Perfect location in Brickell, all good. Didn’t try the food, drinks were fine. Will stay there again next month. All good - I only spent 1 night there

And the shower just give cold water! Nice hotel but not any more for me!

This is already the 2 time I stay in this hotel! And the shower just give cold water! Nice hotel but not any more for me!

Exceptional

Restaurant Mostly non- English speaking staff . Location to cruise port

Location

It was in a good location I kept hearing noises from the floors above me, which made it very difficult for me to sleep.

The hotel room was okay

Bad

Pleasant

The location is perfect. Just 3 mins from the metro rail station and within walking distance to malls, restaurants and convenience stores. The staff is super friendly and the facilities are nice and clean.

The location is perfect. Just 3 mins from the metro rail station and within walking distance to malls, restaurants and convenience stores. The staff is super friendly and the facilities are nice and clean.

Good

The hotel was central to our needs and easy to get to our final destination . Everything was fine.

Passable

The hotel took extra fees equaling the amount of th me entire room stay . Not jus an issue with us but several others complained of same issue otherwise hotel was lovely

The hotel took extra fees equaling the amount of th me entire room stay . Not jus an issue with us but several others complained of same issue otherwise hotel was lovely

Great hotel in a great location. Walking distance to an upscale mall and tons of restaurants. $15 shuttle to cruise port. Not as expensive as staying in South Beach or central Miami. Others have noted that breakfast wasn't that great but there were actually a lot of options including avocado toast. What's not to love about that? Nothing I can think of

Great hotel in a great location. Walking distance to an upscale mall and tons of restaurants. $15 shuttle to cruise port. Not as expensive as staying in South Beach or central Miami. Others have noted that breakfast wasn't that great but there were actually a lot of options including avocado toast. What's not to love about that? Nothing I can think of

Good

Location Food - no variety. Unexplained services charges. Different charges each day despite same food everyday.

Basic room, nothing special about this hotel but they benefit from a great location, short walk to Miami Ave and all the stuff that’s there but service from the staff could use a lot of work. We were checking in and yes it was F1 weekend and we had rooms booked. We repeatedly were told that they maybe would be ready before 4 but the front desk person was very aloof. When 4 PM arrived only one was ready and the other two took another two hours to get ready and in a staggered fashion, which was very frustrating. Additionally, other guests were experiencing the same issue we were and it just always seemed like a mess at check-in and nobody knew what they were doing. Moreover, none of the staff seem to be much bothered by any of that, and there was very little to no customer service or recognition about the wait times or messing up things or things like that. All they did was offer us some free drink cards thinking that should take care of it when in fact, those drink cards are limited to only beer and wine. Got a good rate, which is the main reason we stayed, but I don’t think I would stay there again, even if we had a good rate.

Make sure you're not assigned a room connected only by a door, as you can hear everything said in that room. Also, ensure that if there are pets in the adjoining room, they are not left alone at night. At 1:00 AM, we complained to the front desk about the dog's constant barking, and it was resolved, but the guests were very noisy upon arrival.

Great rooms

Very good

Passable

Aseado práctico y céntrico

Location was perfect The concrete wall motif of the lobby and hallways is terrible. It looked like it was under construction, I felt like I was in a parking garage.

The concrete wall motif of the lobby and hallways is terrible. It looked like it was under construction, I felt like I was in a parking garage.

It was Really nice

Convenient location. Very comfortable bed. Shuttle service ($15) to port of Miami. Very long wait for hot water in shower (room 806)

The hotel itself has a clean, modern vibe. My room was comfortable, nothing over the top, but it had everything I needed for a short stay. The bed was solid, and overall it felt like a good place to come back to after being out most of the day. Service was decent. No major issues, but nothing that really stood out either. It got the job done.

Lovely service

All! N/A

Love it

Very good

Some of the staff was rude. There is no availability of checking in earlier than 4. Shower took forever to warm up

The room was nice, clean, and very spacious. Some of the staff was rude. There is no availability of checking in earlier than 4. Shower took forever to warm up

When we took a shower the drain was get back up.

Clean-Staff was very helpful Was Charged a Ridc charge of $40.00 to Park the Car overnight

I did find that every time I tried to call down to the hotel lobby, no one answered the phone or maybe the hotel phone wasn't working. The breakfast was delicious and the service was lovely for breakfast. The valet staff was also extremely friendly and helpful loading my bags into the car.

They also tried to charge me 2 times for this room which was pre paid via Expedia

The onsite restaurant and decor. The location was great as well being that it was in the city center. The bathroom and balcony area could have been a little more clean.

Everything is very nice. The bed was extremely comfortable. We were able to get the room very dark and ask for extra pillows your accommodated. We did not eat breakfast but the wine was very good at the bar.

Clean, centrally located, nice staff. Breakfast wasn’t great, would recommend going elsewhere.

Indigo is a beautiful hotel well run staff is wonderful with an enormous ego. The rooms were very nice. The building next-door was a mess and under total construction there is no view from the hotel. We were able to walk from the hotel all over the place, which was great. The location is very convenient to Walgreens CVS Brickles Mall restaurants Miami Avenue. Miami is a very crowded town.

No breakfast

Great location. Room was nice. We stayed for a night before a cruise and it was perfect for that.

Hotel Restaurant pricing a bit high, food ok.

The valet staff were all welcoming and remembered which car was ours so our service was very prompt and friendly. The front desk staff were ALL professional, courteous and helpful. And our check in process was quick and simple with no issues whatsoever. Our room was gorgeous!!! The views were breathtaking day and night. Our bed was extremely comfortable and cozy. Our suite was perfect. The area in Brickell is centrally located to so many restaurants and places to see and visit. There’s so many construction areas around the entire area which was a little overwhelming at times. Just fyi a lot of streets in downtown Miami are one way streets and traffic can hold you back due to the opening and closing of bridges. So you definitely will not make a mistake in choosing Hotel Indigo for your next travel experience in Miami.

Lo único malo ea que la luz que estaba en el cajon debajo del televisor nunca se apago en toda la noche

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We stayed one night before our cruise. It was a perfect location to cruise port and many dinner options within walking distance. Hotel has a nice workout room for a basic workout in the morning. Room was very nice. The location to dinner options with a short walk is the biggest plus.

I have a pet but I didn't bring him with me but I saw a guest w/ his dog and assumed that it's a pet friendly hotel which is awesome.

The staff was absolutely superb. Everyone was friendly, professional, and helpful. The room was clean and well situated. We will be back!

Great property . Great location for cruise port and to enjoy the Brickell and bayfront area . The free guest laundry was greatly appreciated ? There was nothing we did not like.

Yes breakfast was top notch

Design of the “living room” of our king suite made no sense. The TV was on a side wall to the sofa. If you wanted to watch TV, you had to turn your head the whole time…bad design. And the whole entry/living room area was not well utilized…kind of a dark alley to get to the bedroom.

There's not adequate lighting in the bathroom. It took about 3-5 minutes for the shower temperature to change. The room was clean but I'm not sure how often the bedding is changed. It looked clean but when I woke up the next day both my daughter and I were bitten up. My thigh and on her face.

got dinner to go and ate in room food was good

everything was as advertised !

Unknown

The staff was extremely unaccommodating. If you are not an awards member they will make you wait until 4pm for a room and will not approve a late check out. My room was freezing for me and there was not an option for heat, only A/C or fan. They said they would provide extra blankets but never did. I had to leave my office early to check in later in the afternoon so I could change for a client event and was late because of it. So many hotels will do what they can to get you into a room if you let them know your arrival time but Indigo tells you they have a strict 4pm policy. Will not stay at IHG again. Don't be sorry, your apology is useless, just be better.

The restaurant in the bar was really good. Our family had stuff to do and the staff for Breakfast got us in and out quickly with respect for our time.

Spacious room, great location Limited breakfast options, small portions for the price

Staff was friendly.. food was great!!!

Good service.

My family and I booked this hotel from March 1-2 2026. My card was charged at the front o desk and we were told this is a refundable deposit 24hrs upon check out. It's been over 2weeks and I still have not received my refund yet. I called the front desk today and the lady that picked up had no idea what she was talking about . She told me I needed to call Expedia even though my card was charged directly at the front desk , then went on to tell me it will take 25days for a refund. She ended up ending the call while I was talking. refund policy and customer service is this? I'm highly disappointed with the service I received and I still don't have my refund yet. I will not be recommending this hotel to anyone .

Very noisy room. Loud housekeeping and floor make it very hard to sleep.

Close to a lot of cool restaurants, bars, things to do I stayed here last year and it was great, but this time, I spent 4x as much on the exact same room and time because of accelerated spring break prices. There are 10 hotels in a 3 block radius that are still in walking distance to cool things to do that cost a fraction of this place. I am loyal to Indigo, but I am not sure if I will be booking for the 3 vacations I am planning this year. Sucks, I always stay at Indigo!

Terrible service, no soubdproof

No working hotel phone , no hot water, the sink wasn’t draining , the blind cord was broken , the light was flickering , no microwave not worth the price at all

We didn’t have hot water in the shower either day. Asked for a manager to contact us but never heard anything. Disappointing as we have stayed here several times before.

Great place

well located. Close to restaurants and shopping mall

Location is great for walkable restaurants, the train is also very close that you can take for free and site see. The room does not come with a microwave which would have been helpful for my extended stay. The Valet was also $40 a night but cheaper alternatives are available a few streets over.

However, I was told that the manager canceled my reservation the day before my arrival because the hotel was unable to charge my credit card two days prior to the scheduled arrival date. Since my reservation clearly indicated that payment would be made at the property, this cancellation was unexpected and left me in a very difficult situation. As a result, I arrived at the hotel only to find that I no longer had a room and was forced to search for alternative accommodations late at night.

Ok

Breakfast was good, coffee excellent!

Our room was not well cleaned. There was literally hair on the shower head - pretty gross. We were there for 1 night and essentially I didn’t allow anyone to shower… for the cost I would go anywhere else.

Great room, a litttle over priced though

Room was clean space was small for the price but overall nice

We did not even get the chance to stay. Hotel Indigo cancelled our reservation 2 days before our arrival, without notifying me that my reservation was cancelled until we arrived at the hotel last night. Raul and his supervisor were terrible to us, and it was the third party security in the building that was able to help us find a hotel somewhere else. Will never be staying here, or another IHG property due to how poorly they handled this situation.

Nice outdoor area

The service over all was amazing

Room was good, no issues or problems. Enjoyed our stay.

Room was neglected, i asked 3 times for new sheets and at the end they jus handed me the sheets, you could hear everything in the room, very loud, not clean, rude people. Never coming again.

Few staff, service slow and bad coffee served either at room and at restaurant

Great location!

Good experience

Location In poor condition and quite expensive for the quality. Burns on desk/dresser, poor towels, bad lighting, noticeable gouges in walls in hallway and room

Receptionists

Rooms were spotless and staff were courteous

Yes

Great location in one of Miami's most attractive areas. Brickell is loaded with great restaurants and bars. You're a short walk to the people mover, which gets you around downtown Maimi and the train which gets you to the airport in less than 30 minutes. The hotel is a remodel of an older building and has a modern industrial vibe typical of those retro projects. Excellent internest and HVAC. Nothing not to like.

Great location, excellent front desk and spacious and clean room

The room was not clean thoroughly the valet did something to my rental and I had to csll roadside and have them come to the hotel for inspection and they mentioned the valet always do something tgey are not supposed to do. We had to go retrieve snother car and it dampen my entire stayin Brickell.

It didn’t have heat and our room went down to 60 degrees at night. I thought we should have gotten some kind of refund. Maybe 1/2 off

Amazing Stay

Front desk staff not very welcoming and didn’t seem efficient in an emergency needed early check in. 24th floor bar was late setting up (25 min) and credit card machine wasn’t working.

The hotel and staff were fine but you could hear everything in the hallway and the rooms next door including opening the curtains. Because this is the main reason to have the room, getting sleep was hard.

Wonderful staff, location and very clean hotel with awesome amenities

The next morning at 7:30 ladies were outside our door talking and laughing very loud. We think it was the cleaning g staff

Not the best area

Room was nice, all down to the scent of the lotions and soaps I loved lol. Had access to the gym, pool, everything! Only complaint? I couldn’t stay longer! (And the beds were kinda soft lol not worth dropping a star though!

Great location!

No hot water

Room was clean. Didn’t have the breakfast.

Excellent location and Staff!! Everyone attend us very good even in a rush season!! The staff of the Valet Parking (I think Jose (have braces) & the Guy with long hair) are so good and very hard workers!!! Sorry for this, but the other two has poor customet service and always serious so that’s not good comparing to all the staffing in the Hotel!! I will comeback!!! Is Pet Friendly and is a perfect area for walk with your dog!!!

Rude staff and no hot water. Barely warm

Room was

Housekeeping had left a previous hair tie from previous client and I called for towels for my rooms multiple times and they never sent them

Had a great time at this hotel. Staff were very kind. Only thing is that the pool wasn’t heated when we went to try it out

Dirty, not well maintained, elevator out of order (1/3), fridge in the room (suite) out of order, hot water in the shower system only available after several minutes upon starting the shower (9th floor), and few other issues. Otherwise location is really good for visiting Brickell and quite nice decor.

Clean rooms and staff was friendly. Nicely located.

Yes

It was good.

The room 👍

Rooms was clean bed very comfortable. The staff was friendly. The in house restaurant was delicious!

Great location. Extremely nice and clean room. Nice pool area. Will definitely stay here again!

Great location and friendly staff. But too many automated texts checking in…

I loved everything about this place, it was so convenient to absolutely everything. Would definitely book again.

The room in general is clean however, the bathroom was not in the best shape of you soap stain on the glass of the shower with water stain as if it was not finished. The towels were very small and a lot of good quality kind of thin. And they were only two towels.

The staff was very friendly and helpful. I will be back.

Not bad

Room was very large and clean. We had no hot water, but staff quickly provided us with another room to shower. They also comped us breakfast. Breakfast selection was small, but adequate for free breakfast. Room had a very nice bathroom. We also had a sitting room and a very large balcony.

Excellent

This hotel experience was spot on. The hotel was clean, updated, and the staff was friendly and accommodating. The location was perfect because it was near the bay and walkable to some great coffee and breakfast places. We will definitely be back again.

Clean room, spacious, staff friendly, location great.

Everything is good

Liked the location, close to a metrorail station and at walking distance to a lot of restaurants and shopping. Valet parking is very convenient. Room was perfect. The downside is that the hotel was quite busy and the personnel didn't seem to be able to cope with the volume of guests.

Everything seemed flawless from restaurants in the area to walk ability. I would recommend this place for your room to stay at for the night.

If we were staying more than one night I would have asked for a refund so I could go somewhere more comfortable.

I think the room was nice and the location was convenient but the customer service needs improvement. They had an overall lack of urgency during check-in. I watched the guy at the counter walk back and forth on his phone and he then proceeded to help someone else ahead of me. There was an overall matter of fact attitude towards most questions

The pool was warm and very clean!

Really nice

We were originally assigned a room right above the gym (#702) and were awaken at 5:30am by the noise of the dumbbells or heavy weights being thrown on the floor. I can't imagine why a hotel would even built rooms next to a gym. Request not to be in room #601(next door) or #702 (right above). We had lunch at the restaurant. Staff could barely speak English. We were also charge for a Restaurant Service Charge of 21$ ! When I asked was it was I couldn't get an answer besides that it wasn't the tip and I add to leave tip on top of that expensive bill. Front desk staff were more concerned by their cell phone than by the clients waiting in line to check-in. If the manager didn't tell them to assist the next client they would be glued to their phone. Poor management. The only positive point was the location. Few blocks from many dining options and shopping.

The floor was dirty and the employees were rude.

The wall decor was very nice , but the beds are very uncomfortable

The check in host , he was amazing

We checked out on the 8th and still haven’t received the $300 deposit that should have been returned

There was no complaints to be made. I enjoyed my stay. Will come back again in the future

Didn’t eat breakfast

The room was super comfortable and clean with a good view. (I was in the 14th floor) I didn’t get to eat in the restaurant at the hotel, but the menu looked good and the prices are reasonable for being in Miami.

Very nice hotel. Inviting. Clean. Great staff

Yes

Clearly the room was never cleaned the bathroom was disgusting the bed has so much dirt buildup under the mattress you can see it is as it is exposed They never even wipe vacuum anything I will never ever stay here again!

Very clean, beds super comfy, front desk staff very prompt and helpful. Checked in early as our flight was early, our room wasn’t quite ready so they held our bags while we went to have lunch. They called 20 minutes after we left to say our room was ready. When we got back later to check in, they had upgraded us! Second time staying here before our cruise, and would stay again!

Every thing was excellent

Idk

All the staff was super the atenccio they have and + it was my bday it was very nice

Room nice & clean although we was placed right by a really noisy ice machine which just doesn’t stop! Location not great as you are in the middle of a residential area. Breakfast appalling. Pre-paid but your choice was oats or eggs on toast & thats it! When the food did come it was entirely average! Very expensive for a totally budget hotel. Wouldn’t recommend for the price.

The walls are very thin and I listened to my neighbors all night. Plus two of our pillows had mold on them.

Staff was okay upon arrival nothing to brag about. They didn’t advise of the 40 a night parking fee which unfortunately we had no choice as there is no where else to park. The beds were not comfortable at all, the shower was gross.

Great place

We stayed the night before a cruise and it had some of the best scented soap and shampoo that I have used in a hotel. It was extremely trendy and the bed was super comfortable. No compliance here! I would definitely stay there again

The room was clean and lots of room. Staff was friendly. The only downside was we tried to eat breakfast and the service was really slow. I didn’t get my avocado toast until after everyone was done eating. They messed up my order and had to remake it. I had them make it to-go and they didn’t toast the bread and it was soggy by the time I ate it.

The breakfast and employees: The property is well maintained.. Will definitely be back

Great hotel to stay at before our cruise.

The shower pressure was mediocre. I just wasn’t happy especially for a one night stay.

Loved the area

Definitely would recommend this hotel.

Overnight stay on way to another city. Good, fast check in and staff were great. Room was very dated, and dusty, and the tv didn’t work properly. Bed and pillows were below par, but that’s probably personal thing. Shower was average, and if you do want to turn on the top shower head make sure you are tall enough or get a chair in with you to stand on. We also had to listen to loud music from other rooms from 4-6am! Not a place I would choose to stay at again - very few redeeming aspects unfortunately.

Valet attended was kind, helpful and fast! Very pleasant and reassuring!

so close and convenient to everything, staff was friendly, room was clean, loved the vibes!

Room was clean and spacious. The only complaint I have is that the there is not much lighting unless you open the blinds. Check-in and check out process was a breeze. Staff was amazing.

The front desk and bar staff was very friendly. Lobby areas were very clean. However, the room could have been cleaner. There was drink rings on the nightstand, bathroom had hair in shower and a hair tie and dried toothpaste on sink handles. There was a lingering odor of marijuana the entire stay which I didn’t care for. The floors felt like they hadn’t been properly cleaned in a while. The bed was comfortable, so atleast I was able to sleep. But I truly couldn’t wait for this trip to be over and to go home and take a shower and clean everything that came with me. I will definitely not be back to this particular hotel.

Todo excelente!

Pillows had a smell of the previous people. Gross. I am not sure if the sheets were changed. Bathroom not super clean. No netflix, youtube or any channels. Food was terrible. They allowed smokers in the back patio. But management was very kind and went above and beyond.

Everyone here was very nice and helpful.

Always a pleasant stay at the Indigo. One of my go-to options for my Miami excursions!

We had some trouble with our reservation not showing up correctly but the staff took care of it immediately and were very professional and friendly

Great location for pre-cruise

Great hotel, very accessible, very clean.

The room was clean and nice. The staff is very friendly.

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Everyone is nice and walking distance to the night life

I loved the views and the balcony with the pool.

The property was great. Very walkable! A lot of entertainment and food options avai

I forgot something in my room, wrote about it to the Hotel and had no answer or whatsoever. Very disappointed about it.

It was really comfortable overall. All staff were great and AMAZING service. Felt safe all along and would totally recommend it 100%. 10/10

Na

Hotel Indigo has a great reputation so we were so excited to book there. There is a plant in the bathroom that is hanging and the rope is covered with dust. The coffee pot was uplifted, trying to unroll the hair dryer was like playing jenga with twister. Things should have been a little easier and cleaner and the garbage pails are full with two waters and zero recycling. We were quick in and out but those were a few things that were a bit painful and the shower water took forever to get hot. That’s all and enough honestly lol!

We loved the metrorail was right there- next time we will take it from the airport instead of rideshare. The mall is close by as well as Publix and lots of dining.

Staff was the best part. Pool area could use a little face lift and room didn’t smell the best but the tram was so hospitable and things were clean in the room.

Place was good but there were mosquitoes in the room had me waking up back and forth

Very friendly staff. Clean and updated rooms.

Valet was rude and didn’t speak english.. rooms have smoke detectors that blink and can cause epilepsy.. rooms weren’t that clean. Can hear sound of sirens and people from other rooms all day and night!! I wouldn’t go back.

Very clean property.

3 coffees, piece of chocolate cake, slice of Cheesecake and a bowl of soup cost over 73 dollars with tax and service charge. Downstairs ladies restroom dirty and unkept. Also my son said that the men's room was no better. Toilets did not flush. Watched people get checked in early ever and ever again while we had to wait until 4pm Woman at the front desk told me she was going to text us when the room was ready. When I asked for an update she told me that she tried to text me and than called me by a different name. And I gave her my name and that is when she was like ohhh yeah your room isn't ready. I asked when it would be and she said not until 4. I wouldn't let this bother me but watching all of the people that were in the lobby waiting get their rooms early was very frustrating. I would like to mention that until we were in the elevator we did not know that there was more than one hotel within the building. That could be the reason why others were being checked in. But not sure. After speaking to another person at the front desk (for the girl was no longer there) the gentleman up front was actually checking and a half hour later he got us into our room. The elevator....you have to hold your room key to the pad and it takes a couple seconds before you can choose your floor. It is extremely hard to do that while others are going to different floors. The front desk does not let people know either. And because

Great hotel, exceeded expectations

So we were in room 611, it is the worst room. It has a large floor to ceiling window that overlooks the pool and people are sitting in lounge chairs and swimming right outside your window. You can't have the blinds open or everybody will be able to see your entire room and what you are doing inside. So in order to have privacy you have to keep yourself in the dark. It's the worst design I have ever seen at a hotel.

There was sewage running down the street outside. And loud construction. The rooms are problematic. The air conditioning is “master controlled,” and the thermostat controls it. It gets hot at night, and there’s nothing you can do about it. I asked for a different room on the night of checking, but German found another room and said he “blasted” the air before we arrived. When we got to the new room, it seemed to be on for about 20 minutes before stopping. The hotel hallways have no AC, and the carpet floors are stained and smell like weed. The most egregious issue is the handling of the room deposit and “resort fee.” The gentleman at the desk caught me off guard with the $300 charge, which I paid with the same debit card I used to pay for the room. If you stay here, use a credit card. I had one, but I was so shocked that I used a debit, and $300 of my money is now tied up, likely paying someone’s salary. It’s almost

Excellent price benefits

Check in was easy. The front desk was super accommodating as I asked to change my room. Lock issue. No problem at all. And checkin was great and giving me information on hotel amenities like restaurant breakfast and bar. Hotel is very nice and clean and great area. Highly recommend

Overall this property was okay but I would not stay here again if I’m in the area. Check in was great, I arrived early and was able to check in sooner. Other than that my stay was sub par. Everything about the hotel is slightly dirty, i.e. the shower, the pool, the towels. The food at the restaurant is very expensive and not appetizing. There was also a night I had pulled in late and the valet guy is yelling at me that I can’t park here, I was very confused, he was then trying to clarify if I was a guest and I told him yes and then he changed his attitude real quick and was then pleasant. If you plan to stay at this property do not for any other reason other than pleasure because the walls are paper thin and you will hear doors slamming, yelling, things being dropped on the floor from above, for the duration of your stay.

No microwave and very poor WiFi signal

Immaculate, very nice pool clean, and the premises are well maintained

Great dining at the hotel.

Room was just average. Water pressure was low and the laminate floor was coming up when you walked into room. The areaoutside of hotel was dirty.

The staff and property were nice.

The property was ok. I had to change my room 3 times. The first roam had roaches. The second room the ac didn’t work. The third room the ac also didn’t work. The area surrounding it is nice but outside of that. I wouldn’t recommend. The second concierge stsff membee was extremely helpful. The first one rushed and seemed annoyed when i complained about the roaches.

Room was clean and nice.. We had the most friendly front desk name Ricardo

My family and I arrived very early to the hotel around 11:am, but was able to get into a room without waiting until normalcheck in at 4:pm. When I asked if a room was able she immediately look and that it was 1 room left.

Love it

Comfortable bed, AC worked great! Nice smelling bath products.

Nice location

Good location, walkable food options

Customer service is absolutely outstanding. They do a magnificent job hiring staff. From the front desk, restaurant, and the workers behind the scenes, everyone is so friendly and professional.

Loved it!

Very very clean

Room service late in the afternoon dislike

Super hôtel

The stay was very good and comfortable. We will stay there again.

Everything was wonderful. The room and room service

Most comfy beds ever. The pool was very nice. The rooms are nice and clean. Very close to the Metro mover and Metro rail station plus near the buses and trolleys. Quiet area. The staff needs to be able to help people with directions and know the times for the Metromover, etc., and also let them know how to use the elevator with the room cards because people didn’t know how to use them and were riding up and down the elevator.

We had an issue with roaches. I would not recommend staying here.

Great location

They over charged me for parking gave me a receipt at the end of my stay on Sunday $40.01, but charged me another $40.01 on Monday. When I called said a manager would call me back and never did, and when I call now it just says they are not available. Was definitely not worth the money I paid per night, the rooms were old and not well cleaned.

Service was unacceptable. We tried calling the front desk over 20 times—no answer. We finally got through the emergency line, and they promised a callback that never came. When we went down, we saw three staff standing around ignoring ringing phones. The room wasn’t clean. The floors leaked brown liquid and we had to use towels just to walk. Housekeeping never showed up despite daily requests. When they finally did, it was while we were in towels getting ready—completely inappropriate. After checkout, I noticed a $143.11 charge. I called and was hung up on, told they couldn’t find my booking, and eventually told it was an “accident.” I was refunded—until I wrote a Google review. Then they took the refund and my deposit back. The timing is suspicious at best. This hotel is dishonest, mismanaged, and a total scam. Avoid at all costs.

Love it

Good location. Friendly staff

Walking distance to everything

Great place and great location for your stay in Miami

It was way better than expected. The cleanliness and the staff were incredible.

very nice place with a good location. clean rooms and helpful staff made our stay welcoming and enjoy able. everyone is super respectful and quiet. hot water may take a second, but it works!!

Good place in a great location

Very good quality price and ideal location to go around Miami Downtown

Nice property and surrounding areas, bed was extremely comfy, pool was great and the restaurant food was just as great.

Rooms are too small. Nice space but only for a short visit

Nice

The room was dirty, they came to clean the room and change the bed. The housekeeper had the nerve to tell me , sometimes the house keepers don’t change the bed if it doesn’t look slept in. There were spots on the floor, the housekeeper took the rag she cleaned the bathroom with threw it on the floor and scrubbed with her foot! They changed my room. It was worse.

Great

The hotel staff didn’t make any accommodations or empathy when our flight arrived 2 hours prior to check in. The front desk staff was pretty rude when I tried to ask a simple question at 4:14 to see if our room was ready.

I would recommend this property for a discreet hideaway w/o all the nose

rooms were large for Miami; staff was great; amenities (especially pool) are nice; and bar happy hour and bartender were superb

I had such a wonderful experience at Hotel Indigo Brickell! From the moment I walked in, I was impressed by the modern design, the fresh and stylish atmosphere, and the warm welcome from the staff. Everyone—from the front desk to housekeeping—was incredibly friendly, attentive, and genuinely helpful. The room was spotlessly clean, beautifully decorated, and had everything I needed for a comfortable stay. The bed was super cozy, and I loved the thoughtful touches like the spa-like shower and ambient lighting. Location-wise, it couldn’t have been better—right in the heart of Brickell with easy access to great restaurants, shops, and public transport. Whether you’re in Miami for business or leisure, this hotel strikes the perfect balance of comfort, convenience, and cool vibes. I’ll absolutely be coming back. Highly recommend it to anyone looking for a stylish, comfortable, and welcoming place to stay in Miami!

Everything was wonderful. The service, the staff, those pillows. Recommended 100%

Execellent

Great service, very clean and neat, Great location walking distance to Brickell Centre and 10 minute drive to Wynwood.

Just a perfect place to stay, calm and nice, we arrived in on a very late flight, checking very late, once we went in our room, to rest up for the night, I have this nice atmosphere of cleanliness, comfortable and we relaxed well

Location of hotel was perfect

The hotel was great, break

Very nice and clean

Clean, spacious, friendly staff, easy check in. Mosaica was delicious!

Great location. Clean hotel. Decent service

Wonderful trip in Miami!

Enjoyed our stay at Indigo,very pleasant staff,cozy room,comfortable beds.Was near all of the city's town attractions.10 out of 10..

Nice location

Great! Staff was really nice

About inside good restaurant, beautiful decorations. About the room everything is almost perfect but it allows you hear all noise from next room, hallway. So I couldn’t sleep well. Dut to the family noise and mama try to send the kids to the bathroom.

no era lo q esperaba para ser del grupo IHG

We have stayed here two years in a row when we go on cruises. Excellent location and close to everything. You can walk to everything entertainment. Whenever we leave from Miami we will always stay there.

It’s walking distance of food choices and shopping

What I am not happy about is the housekeeping and the sound proof is terrible Two nights the next door guests were so not that kept us awake

Great location

Modern hotel, large room. Happy to stay here. There is overnight parking 2 blocks away that is half the price of the hotel (but no in & out).

Only some of the Staff was nice, seemed like everybody looked for a tip especially the lunch servers, Bartender was great, Argentinian fella. Prices at happy hour great. Otherwise I think this plan is way overpriced.

Black young csr at desk on Saturday morning around 10am was so rude! Was using his hands to tell me to hurry me up and speak. I was simply telling him we could hear everything from the people in 803. Their conversation. Their nusic. At 430 am they were making so much noise and i wanted to call downstairs but the phone on the base was dead and never worked. It also took about 15 mins for the water to get hot in the bathroom Bad experience overall. I have never given a review to this extent on a hotel. Never given a bad review. But this was unacceptable. Considering the price. Outrageous. Glad i was only there for one night. Very disappointed.

We enjoyed our stay

This hotel is clean and quiet. It’s in walking distance to a shopping mall and several dining options. Several options for public transportation.

The room was spacious and clean, with natural light. The decoration and lighting were a bit cold in tone, but otherwise fine and functional. The bed and bedding were great. The flooring was not all carpet which is a cleanliness plus. The a/c was quiet, and the a/c setting was easy to change. Unfortunately the walls of the room seemed made out of paper. Sounds of late-night conversations, argumentation and other activities from the room next door were barely muffled. If possible, opt for a room with an outside wall.

Just accessible to most of any shopping & felt very safe.

I really love the area, downtown was beautiful. The hotel was close to walking distance to so many different places, the room had a nice view! I didn’t like that the pool area closed so early and that Indigo didn’t have a microwave. I stayed 4 days so I had lots of food I couldn’t reheat.

Front desk Staff, bellhop & valet staff was terrific, location is very good for getting around. The room was pretty to look at but Phone in our room didn’t work along with several outlets, shower has a leak.

Only complaint, the walls are a little thin but still not terrible