JW Marriott Marquis Miami

Everything

Special shout-out to Danny (pool bar):** Phenomenal. Attentive, kept the cocktails flowing, and checked in to make sure we were comfortable. Danny also offered fantastic recommendations for places to go downtown. Recommendations:** Danny provided four different nightlife options, and we hit them all—each suggestion was spot-on and added to our adventure. Guest connection:Danny has a special gift for connecting with guests, making everyone feel seen and welcome. Special mention to Y (pool bar):Y is amazing and clearly has great leadership from Danny. With Danny’s guidance, Y is poised to shine even brighter and elevate guest experiences further. Overall, the service quality and personal touches from both the front desk team and the pool bar crew made our trip memorable. Highly recommended for anyone seeking attentive staff who genuinely care about enhancing your stay. Resa Q

Love hotels beautiful nice clean best hotel we stay

Great hotel. All the staff are spectacular

Very clean and well maintained. Close to many restaurants. My kids love this hotel.

Every staff member I encountered was very friendly and helpful. Rose from the front desk and the valet manager Brandon were excellent. 10/10 recommend

Very good

Everything

Excellent experience!

Perfect everything

Exceptional

Excellent

Excellent hotel

excellent service

My daughters school held prom at the hotel so we opted to stay. Overall it was a great experience. The only thing is i believe the drink prices were a little high for what we order.

We only went to the Restaraunt on the first floor. Had salmon with was very good tasting. Pretty typical for pricing in the neighborhood. Check in was only a couple of minutes, elevators were not crowded and the room was very large with a nice bathroom.

The hotel is great! The only two critiques: the pillows are extremely flat and the pool has a very small window of direct sunlight. Otherwise EVERYTHING was wonderful!!

Location and the hotel accomodation

Location and the hotel accomodation

Clean rooms. Grest viewd

Good location Service is a mess. We booked a room for three people (2 adults+1 child) and there was no bed for the child. After this we asked if we were ok with a downgrade… After a tantrum we finally got an upgraded room with two beds. The next day had to wait 20 minutes to get breakfast and another 20 to get back our luggage. Rooms are very old and in need of refurbishment.

Great

Amazing staff! Everything was amazing

Very clean with modern and upscale feel and decor. Expensive but but provides the elegant accommodations with the convenience in central to most everything. That is except to the beach, it's pretty far away at 40+ minutes but you could still commute there if up for the drive. And the restaurants onsite are perfectly suited for a nice meal right without having to leave. One add expense is an almost $30 + destination fee that is automatically added per day. The few benefits are a daily credit of $17+ toward room service or restaurant bill when charged to your room and 30 mins towards the actives on site. Had one issue where housekeeping straightened up our room and removed all of the used towels, but didn't leave any replacement fresh ones. But, after noticing this upon our return to our room and a quick call to the front desk housekeeping was sent to our room and inquired into all that was needed and some other things missing they immediately fixed everything and made sure all was addressed before leaving. So, all in all this is a great stay. I don't expect absolute perfection and some misses may occur but it's how a business handles it and they did a fantastic job! The ENTIRE staff (Front Desk, Vallet, Concierge, Housekeeping, restaurant chef, servers, bar tenders, etc) were amazing and very accommodating and very professional and very polite! They are a well earned and rated 5 Star hotel.

Very clean room, comfortable bed (much softer than what I like but doable), nice view of the city, very spacious, very quiet, and had lovely amenities in room and outside. My favorite part was the large desk for me to work from as I was there for work. Will definitely stay there again.

Great location, elevator can be more simple to operate

Le personnel étais exceptionnel. Le petit desjeuner un des meilleurs que j'ai eu dans un hôtel. Très de luxe.

Extremely nice property, staff was awesome

Thank you for going above and beyond 👏

Our bed was broken and the management had no fix and didn’t offer any compensation

Excellent hotel

Exceptional

I paid for a city view I was given a room blocked building no view, I showed the receptionist and still refused to acknowledge it. The room that I was given was dusty with no robes or slippers all the amenities that was listed wasn’t in the room. Horrible stay very overpriced for the poor quality and condition

Great

Great

Location. Rooms are spacious but layout a bit dated. The room layout, tub in bathroom, one face basin, the charge for Internet which is crazy in this day and age; the cellphones don't work well in the rooms which I guess is to force you to buy internet connection; valet parking very steep.

The Deli was very good, and the attendance, Ms., Berta, she was amazing. The room was excellent, but the shower was very small. location as everybody know, is to Crow. The shower as I said before was very small, and the e construction just in facade of the hotel

Fantastic!!!

Managers interventions made our stay enjoyable. The double room for 4 adults is far too small, because the beds are small doubles not large doubles.

More concerning issues followed: I informed the front desk that a friend would be arriving later that evening and requested assistance in finalizing the deposits. This request was refused and the guest waited more than 1 hour to give him the room key. My guest were held at reception for nearly one hour until I personally arrived, which caused unnecessary inconvenience and discomfort. When I contacted the front desk by phone to request assistance with arranging airport transportation, the agent raised her voice and reacted unprofessionally when the landline connection was unclear and I asked her to repeat the information. I also requested luggage assistance. A trolley was left unattended in the middle of the lobby, and after waiting more than 10 minutes with no staff support, I had to handle the luggage myself. Collectively, these incidents reflect a serious lapse in service standards, communication, and guest care. This is not the level of hospitality expected from a Marriott-branded hotel, particularly one positioning itself as a five-star property. I am sharing this feedback directly with you because I believe such matters require leadership attention. This experience has unfortunately raised concerns regarding our confidence in selecting this hotel for a large group stay. I would appreciate your review of this situation and clarification on how service standards are being enforced at the front desk level. Thank you for your time and attention.

From the moment of arrival, the front desk team displayed an unwelcoming and dismissive attitude, as if we were requesting complimentary services rather than being paying guests. This tone alone set an uncomfortable first impression. More concerning issues followed: I informed the front desk that a friend would be arriving later that evening and requested assistance in finalizing the deposits. This request was refused and the guest waited more than 1 hour to give him the room key. My guest were held at reception for nearly one hour until I personally arrived, which caused unnecessary inconvenience and discomfort. When I contacted the front desk by phone to request assistance with arranging airport transportation, the agent raised her voice and reacted unprofessionally when the landline connection was unclear and I asked her to repeat the information. I also requested luggage assistance. A trolley was left unattended in the middle of the lobby, and after waiting more than 10 minutes with no staff support, I had to handle the luggage myself. Collectively, these incidents reflect a serious lapse in service standards, communication, and guest care. This is not the level of hospitality expected from a Marriott-branded hotel, particularly one positioning itself as a five-star property. I am sharing this feedback directly with you because I believe such matters require leadership attention. This experience has unfortunately raised concerns regarding our confidence in selecting this hotel for a large group stay. I would appreciate your review of this situation and clarification on how service standards are being enforced at the front desk level. Thank you for your time and attention.

Room size and additional amenities. Great coffee!

Large rooms The room service, the service in general

Large rooms The room service, the service in general

clean room, amenities. but i was disappointed in the quality of the food at the breakfast buffet. not much different than what you get at an extended stay like fairfield.

Pleasant staff and large clean room - good location

Exceptional

Clean room, confortable bed, good internet The staff were extremely unprofessional and clearly unhappy to work there. They ignored requests, showed no willingness to help, and even lied just to get me away from the counter. Because of this unacceptable treatment, I had no choice but to cancel my stay. I requested a partial refund for the unused nights, and Booking.com support was very helpful—they confirmed they had emailed the property. However, the next day I was informed that my refund request was denied by the property. This was very frustrating, because I would not have left if the staff had been honest with me from the start instead of lying. Overall, the experience was deeply disappointing. The staff’s behavior and dishonesty made my stay impossible, and the property refused to take responsibility afterwards.

Wonderful service!! Manager Yonathan Gonzalez and all the employees were very kind and professional. Also, I loved the hotel welcome amenity. Great experience. I will come back again!

Great hotel. Nothing

Excellent hotel with great rooms, great services and a walkable location.

Superb

The location is great

Great rooms and service.

Clean hotel. This is dean upscale hotel. I rate it an 8 out of 10

Exceptional

Pretty hotel. Staff was nice, but slow service. Room also was low on towels.

Exceptional

Enjoyed our stay at JW Marquis

THE BEST!

yes.

The hotel is great but the rooms has consistently had issue. We had a suite with bedroom and living room which door that does not work. After long discussion we been moved to another room which was leaking at the rain. The room isolation is horrible , at 4:30 am we been listing for someone having a call in different language for almost an hour , every morning.

Very beautiful hotel. Head of concierge was phenomenal

Pleasant

Yes the room had dirty sheets and covers the whole time and I called to ask them to change them numerous times, then went to the front desk and she ensured me someone would go change them immediately but never did. I guess I wasn’t a priority to them

Everything was great! Friendly staff and delicious food in the small restaurant. The room was outstanding and the beds were very comfortable. Will stay here again.

Room was beautiful and location and amenities too!

We had to wait over an hour to check in but the front desk agent was really nice with assisting us.

Good location.

This was my first trip to Miami. Was expecting a peaceful vacation. First off flight was fine. Not sure why flight and hotel do not communicate to ensure passenger arriving will have room accommodation within a decent time of arrival. Got in at 7:45am room not ready till 4:30 even after I was told 12pm. Rented a car to go sleep in a parking garage with my family to kill time. Very unpleasant. We had booked boat trips and dinner so we really did not get into our room until 9 pm. As soon as we get in it looked great. Looks deceived. Now tired wanting to crash out from California.we go to open pullout for kids and there’s a used tampon. Took them almost an hour to get up with foldables. Not sure why we were not offered another room or something. Did not recieve a call from management or anything. For the type of money paid at a property of its stature you would assume it would be way more hospitable. The fact that a blood born pathogen was in the room. You would expect something to be done. First and last stay form me and my family.

Clean, great location, amazing staff

the location is very nice, close to the promenade and the wheel The bedsheets were stained, old. They need to re-change them

Slow valet service

Exceptional

Clean and well appointed room. Comfortable bed and quality linen.

Needed 24 hours to get a shower rubber mat!!! After asking zillions of times, nobody of the staff was aware that there were none at the hotel although they kept promising one….. Finally, the main concierge offered to buy one for us and it happened!

The room was not cleaned properly when we checked in

We got off a cruise and were able to check in early. Appreciated having that available!

Great staff, Jonathan was extremely helpful we arrived off the cruise ship at 9:00 AM and were allowed to check in immediately. Really nice way to unwind after a busy morning.

Great location and comfortable stay!

Very nice experience! The hotel is close to everything and the atmosphere was relaxed.

No good

Excellent hospitality and facilities!

Nice rooms with great views. Staff very friendly and attentive.

Great hotel

Loved it

Being charged twice. Booking.com took prepayment and I had to pay again at the hotel. No resolution as of October 4th 2025.

My day was a very great experience. My request were handled immediately. The room was very spacious, luxurious, and clean. The restaurants inside the Marriott was the icing on the cake.

The staff were INCREDIBLE. 5 star service from second I pulled up to valet. Room was so spacious, clean, and modern - I didn’t want to leave! Working from the hotel was very easy and comfortable. Room service was delicious and fast (very pricey but worth convenience and quality). Will DEFINITELY be staying again

Great Stay!

Amazing stay! Amazing views

We really like the resort. Very clean and exquisite.

Perfect

Exactly what you expect from JW Marriott Marquis. Excellent service. Incredible room. Comfortable bed.

Our dinner was $145 without liquor. I ordered a coffee and got a small cup for the outrageous price of $7. When I finished it, I asked for a refill. The waiter said that would be an additional $7. Each cup is priced separately. I lost all my respect for the hotel over that rip off, and I do not recommend it. 2. The mattress/mattress cover was lumpy, affecting sleep.

Some small stains on mattess, besides that very luxurious

Nice place

All was good but language barriers of the house keeping division.

The staff was amazing, we stood on the 41st floor and it was a great experience overall.

Nice hotel. Staff was nice. The lobby is really nice. The rooms are spacious but they are a bit outdated with “Brown” throughout the bathroom. The other major thing is the mattresses. They all have a cushion added but my lord do these mattresses need to be replaced. Very accessible location to restaurants and shopping.

Location was fantastic. Whole Foods Supermarket was around the corner. The beautiful Bay Area was one block away. I have nothing negative to say.

Very clean, felt comfortable, felt luxurious and amazing amenities Everything was perfect

.

Absolutely loved everything about it

Wow excellent can’t complain everything and everyone was just amazing

Everything was good

Location and the room Room service isn’t always available

Great location, nice property with lots of amenities. The staff is outstanding; so nice and helpful.

No facilities for light breakfast open

Fantastic area

Staff

The hotel was excellent. The staff were very attentive. The rooms were nice and comfortable. The location was great it was close to the Brickell city Centre for shopping and the waterway which served as a nice walk in the evenings. We enjoyed our stay and would recommend it. It is also close to the cruise terminal if you sailing out on a cruise.

This hotel was amazing! Staff was phenomenal, and it was beautiful and clean! Will absolutely stay again! I love the Fitness facility and all of the accommodations! Beautiful place!

The shower arm and head needs replacment

The hallway was dirty and poor condition. Also the parking was super expensive for the service. We had to wait long time for the car to arrive.

Have stayed several times now only bc it is in the same building as my office. However they need to invest in some new towels, they are threadbare and worn. Also, the beds and linens are comfortable but pillows are very small kinda flat. And the gym is nice but would be great to add peloton :) I do like that it is close to a lot if walking, running and dining options. Whole Foods is a quick walk across the street. The boulud restaurant is very good too

Fantastic stay

Great room and very clean. Hotel staffs are very friendly. Highly recommended!

Great property!!! Amazing suite with great downtown views! We loved it!

It was close to stores and restaurants

I loved everything about it!

The check in was seamless. The room had no refrigerator or microwave.

It was a great stay. Would have been nice to have a refrigerator and microwave.

The bathroom was good. Eddie from the front desk was terrible and definitely can’t do his job without a manager assisting

This is a very poor JW. Needs to be updated badly. Room was dirty, service was slow, also lots of hidden fees. Would not recommend this property.

Very good

Great stay, the valet is very attentive

Friendly staff Good location Excellent room

All around 5 stars

Great experience

The hotel staff was helpful, I felt the room was spacious. There were some issues with cleanliness in the room and the valet service was not efficient.

Staff was super friendly, arrived early with kids from a long trip and gave us a room as early as possible.

Location for cruise port

Everything was great up until we lost power. It cane back in the afternoon but room service was out the internet and everythinf else for at least 5h.

Extremely noisy. Very over priced. Staff was average - checking in was nice Comfy beds , modern room

The staff are so nice and helpful. The best valet people I have ever met.

Excellent

Better WiFi service

Nothing

Nice place to stay

Very horrible staff and customer service. Not reliable hotel.

Great service and accommodation.

Excellent will stay there again.

Will not return

I paid for a room with 2 beds. however the hotel was full. I got a room with 1 bed for 3 adults.

This was the worst experience I ever had in my life. I had to sleep on the floor with my son. We booked 2 bed room but they gave us one bed and they did not want to help me at all. I even ask them to bring the small bed to my room, the answer was no. I was charged for 2 bed room but got 1 bed for 4 people. We were dealing for 2.5 hours to get help from hotel.com customer service or front desk in JW Marriott, neither one helped Now me and my son have really bad pain because we were sleeping on the floor.

The breakfast buffet lacks many items, only one coffe machine, still using plastic water bottles. Room service is very slow, 1 hour to wait at 11, 30 pm??

Decent, stylist and great location, but missing personalized customer service.

Bar at the hotel and breakfast left a lot to desire. “City view” was another building without much privacy.

Beautiful venue! Would come back just for the hotel. Came with our little family and we loved the pool and the bowling. Conference was next door and Whole Foods around the corner, which made it incredible.

All the staff is so excellent except one lady name Tina, she answered my call (at your service) i told her thay forgot to but water in the room and i have to get my diabetes medicine .. she shouted at me and I told me we are out of water I told he is there a solution she said go walk to CVS 24/7 by yourself and get water and hang up on me which is too rude and not expected that response from 5 star hotel 😱

Fantastic

When I check in , my room was not ready, I requested another room so they gave me an inferior room , not equivalent to what I had payed for

Perfect

Great property

We were immediately greeted by a friendly bellman. We were there at 9:30 in the Am and check in was not till 4. We had just planned on leaving our luggage and going to the beach. He said let’s see if your room is ready. Took us to a very friendly and helpful person at front desk who had a room ready and checked us in. Awesome service!! Room was immaculate and well decorated. We were in 34 floor with amazing view. Bed was comfortable and bathroom was amazing with tub and shower and tv in mirror.

Room could use some extra cleaning and updating.

Is really close to the Bay Front area. Nice stroll in the morning, recovering from the night before.

On a more pleasant note, the elderly porter named, Alvaro went above and beyond with his efforts to track down our luggage. We had to be shifted to a different room because our family of 4 just couldn't sleep in one king bed. Somehow our baggage went astray for a couple of hours and Alvaro tracked it down and delivered it to our newly assigned room. He also visited with us as we passed through the lobby a few times, and made us feel more at home. The people at registration were also friendly and helped us feel more comfortable.

We had to evacuate and headed to Miami. Hotels were limited options and we decided on the JW Marriott Marquis. Gorgeous hotel! hotels.com gave us a price. At check-in that price went up by $200 per night. Everything was extra! We paid an additional $57 per day for parking. We had puppies they did not complain about our puppies nor did they charge us for them. They did charge us for coffee in the morning. They charged us a daily fee of $35 that we could use towards coffee. What we originally agreed as an already costly $926 stay cost us $400 more!!

Highly recommend. The property is impeccable and the staff very friendly and helpful

Los pasillos sin AC

BEAUTIFUL HOTEL

The best hotel in brickwell

Overall, great everything about the hotel was wonderful. I really enjoyed my stay.

Service was great, easy access to the Beach!

The pool was huge but the jacuzzi was tiny. No bar open at the pool only bar is in the cafe and way overpriced. They charge $42 a day but do not have half the amenities they indicate you get! Would never book this hotel again

*****

Amazing

Overall a good hotel with good price/quality balance

The only ones to greet you with smiles are the valets. We didn't drive, but they always held the door and helped us with our luggages. The amenities far surpass other hotels. The indoor basketball court, swimming pool, gym, billiards table and bowling alley were plenty to keep our kids busy while it rained outside. Although guests receive a discounted rate for the court, billiards and bowling, it would be much nicer if guests were allotted an hour of one activity per day since we pay a destination fee. The rooms are very spacious and although we were on the 19th floor, you could hear all the sports cars and trucks on the streets below. If in the area, we will be going back to the Mandarin Oriental where the service is top notch.

..

Property was great! It’s walking distance to a lot of dining and shopping

Lovely stay. I would highly recommend. Although we had a minor issue it was resolved in a reasonable amount of time which we were grateful for.

We got updated to an exc suite for waiting a bit, and a few extra perks. Beautiful room and hotel, very friendly staff.

Great hotel, great experience

Great location, was right next to the park grounds for Ultra Music festival. Big rooms, clean, and comfortable. Friendly staff. Overall would recommend.

Room not ready at 4 had requested early check At 2 as we have early flight at 7am . We waited for an hour after a long drive to get room. Then it smelt of BO and perfume so disappointing. We stay here frequently and this is not the norm. But def off putting stay this time.

The staff were incredibly nice and supportive! The property is located near the Port of Miami and just a few minutes drive from South Beach. Wonderful

There is a poolside DJ that plays loud music starting at 10am until midnight or 1am at a neighboring hotel, So just be prepared for that.

Clean property in a good location. Rooms with small kitchen, friendly staff.

Coffee pods were not available so they brought a full pot to our room for free daily. The room never seemed to be cleaned efficiently. The cleaning was marginal and we had to get them to come back in to clean again. The rooms definitely need some renovations as they are looking dated.

My luck it was prom night, 2 highschools. The pool was closed due to prom. Valet took over 45 to get my car because of prom. It would have been nice if they mentioned prom was being held there that night, I would have went somewhere else.

Love the hotel; it is very clean and spacious, the food is delicious, and the Customer services excellent

Awesome stay! Customer service, room cleanliness and food was EXCELLENT!

There was total lack of coordination between the staff itself, they didn’t seem to know much.

excellent choice

Great place to stay!

It took 30 min to get checked in, there wasn’t enough towels in the room.

Awesome

Elevators were very slow

Dirty rooms and unorganized staff.

Phenomenal hotel located in the heart of everything! The service was fantastic, and we will definitely be back!

Amazing Stay

Beautiful property and attentive staff but I was really looking forward to using the jacuzzi and it was out of service. Also, I was told that I had a credit to be used on food or beverage anywhere in the hotel but none of the hotel venues would accept it.