La Quinta Inn & Suites by Wyndham Moreno Valley

Exceptional

Will stay again

Very accessible for my husband since he’s in a wheelchair. Our shower tub was a bit faulty.

Nice hotel overall. Clean hotel and friendly staff. Parking is free and good location to a lot of restaurants and stores!

Breakfast was disappointing 8 tables 4 of them taken the other 4 dirty no clean tables to sit at. No more meat or bagels available at 830am.

Na

Very good

Very Nice stay!!!

Pet-friendly. Rooms are nice, fresh, and well-ventilated.

The staff is professional and friendly.

The staff was very accommodating as I had trouble getting the TV to work.

Very good

Very good

Exceptional

Exceptional

The room was nice and clean, the breakfast was wonderful and the staff was very nice

Yy

Clean Nothing

Clean Nothing

On Monday morning when it was time to check out. We had their free breakfast. It was good, nothing special. But It was warm. During checkout, the lady that greeted us was not friendly like the night shift person. I told her thank you and was ignored. However, aside from the morning front desk lady. The rest of the team members are really nice. Especially, the night shift front desk lady, she is amazing.

Exceptional

The cleanliness around the hotel wasn’t good, breakfast ok, very small area, seats 16 people! Riom was clean I don’t like the smells, smells like the washed the carpet right before we got there!! No complaints about the hotel

Superb

Breakfast buffet Some rooms smelled like dog urine.

The hotel is average. Pet friendly is the biggest plus at a reasonable rate. Close to freeway and centrally located in the Inland Empire.

i just use the room and breakfast and it was very good, and maybe next time the rest of the amenities

Breakfast buffet Some rooms smelled like dog urine.

Very good

The room was clean and the bed was comfortable. I like that there was a fridge and microwave in the room. Nothing

The room was clean and the bed was comfortable. I like that there was a fridge and microwave in the room. Nothing

Good

N/A

Exceptional

Tv was not working properly.

Very clean and quiet the staff was super friendly and helpful

Staff was very friendly and helpful. No problem with parking spaces. Room was excellent with a view of the street. I'd stay at this place again in the near future.

Great stay

The Hotel could use updating. Bed was uncomfortable. Breakfast was hot with a lot of selection something for anyone. The help was warm and helpful although I felt a bit scrutinized regarding our service dog but the person checking us in gave me an early check in with a choice of rooms. Parking was plentiful but the parking lot was very dirty and littered. Easy access to both Hwy 215 and 60 so the location was great with a Starbucks across the street.

Breakfast was basic and well made, with an option to make your own waffles. The room and bathroom were clean. The only downside was the room was a little bedraggled, the curtains were torn and the carpet was old.

We always stay at this property and never had any problems. Rooms have always been clean and the breakfast is good only wish they had another meat besides pork. Other than that place is great

The room was clean. I didn’t have breakfast. The parking is very small. Couldn’t find a parking spot at all. The first night staff was argumentative not nice. I tried to calm the situation. She still didn’t want to calm down that’s on her the second day in the morning that staffer was nice and cordial.

Good location with a gas station next door, fast food, family restaurant & coffee shops along with a shopping center & big box store within 2-3 miles and the property sits right off the highway! Staff friendly and knowledgeable of the local area. Indoor pool is nice for year around enjoyment, laundry room and gym equipment available until 10:00 pm. Enjoyable stay!

Older property, needs updating

The check in was slow. Room furnishings were old looking and the room smelled like smoke. I had to purchase room deodorizer. The breakfast was lacking. Other patrons were taking mounds of beacon because it was so see through it took 3 pieces to make one. The positive was this was the most comfortable bed I had slept in in years at a hotel. It was quiet as well. Had deep bathtubs.

nice, clean hotel in very convenient, but not particularly walkable or picturesque location (next to a gas station and a sprawling shopping mall ). Great value for the price. Just manage your expectations - it is not a place you would spend a week on holidays, but a great place is you traveling or have business in vicinity.

Loud, busy area.

Check in was quick and easy, and the room was clean 👍

My stay was very nice. Staff was helpful and friendly!

Good hotel

From check in to check out the process was very easy. Very clean and I would recommend this hotel for anyone.

Clean room, friendly staff

The property in general was clean and sufficient for our needs. We only stayed one night and the room was adequate. The breakfast area offered the traditional cereal, breads, juices and a waffle maker or you could have eggs and bacon. The area was a little sketchy, but to be expected. Starbucks was within walking distance. Staff was friendly and full of smiles, which was much appreciated on an early morning departure. Overall the hotel was average, in need of updating to stay competitive. Bedding was clean and comfortable. Would stay again for another short visit.

was fresh rest was ok

Clean quiet friendly staff , not the biggest fan of the indoor pool I enjoy the sun and the restroom and the pool weren't very clean. Their was old feces in the toilet of the pool and bugs in the water.

Good hotel

That's good

The room was clean and the staff was nice.

Nice

Free breakfast a plus, but... this is not the best of them. Soggy eggs, and stuff that would run out. Staff would say "sorry I can't" when asked to refill.

The room was good. It was clean.

Our TV screen was broken and dark.

The carpets were worn, dirty and old, the furniture was old. The room smelled like mold. Curtains would not close completely and the walls were so thin we could hear everything. The bathroom clogged easily. The best part was the shower.

Exactly what was needed

Kathy couldn’t figure out if my room was ready or not. The maid had to continually tell her that it wasn’t and the rooms aren’t ready at 6pm on Saturday night? What sh&$ hole!

The staff was not courteous other than 1 cleaning lady (wish I knew her name as she was sweet!). They seemed put out at check in and other times when we had a couple questions-like why our room was not cleaned when we returned. Hallway-we like to use the stairs for exercise-smelled of HEAVEY cigarette smoke. Our room was ok-road noise was an issue.

Room was clean, staff treated me very nicely.

There were patches in the carpet, holes in the curtains and a mystery substance running down the front of the refrigerator. Disgusting!

Yes

nice staff and spacious rooms. This building is between a highway and a super busy road, so the noise level in the room is considerable .. bring some earplugs.

Staff very friendly, room clean and quiet

The room was extremely clean upon arrival and the front desk staff was always available to address and additional needs. The room had a microwave, mini fridge, and iron and iron board. A pool is also on site, although not visited on this trip. The bathroom sink stopper did not work, other than that - everything was great. Excellent location!

Great stay, close to shopping area and close to the event we attended for the weekend. Room was cozy and bed was comfortable. Will definitely stay again!

The mattress needs to be changed and the pillows are hard and

I often stay in La Quinta Inn hotels, but this was the worst one I've ever visited. Our bathroom sink was clogged. The shower was leaking water from the faucet into the wall. The carpet was coming up everywhere. The refrigerator did not work. The blinds would not open. The sheets on the bed were worn thin, hadn't been replaced in years apparently. We received a message that they would not be refreshing rooms as they were low on staffing. The entire stay was a disaster.

Staff was great. Water pressure I'm shower was great (rm 112). Location was fantastic for shops and food. Room was pretty clean. Bed was super soft(not great if you have a bad back). No bath tube stopper but you can use the ice cups provided to get bath in. I would absolutely stay here again. Breakfast looked normal but didn't use.

Our room has a bad odor and no housekeeping as they are short on staff area was not the safest

Kathy is amazing. It was a lovely stay.

I frequent this hotel a lot. I think the beds are comfortable and the overall property is clean. I wouldn't recommend eating foods that are cultural or ethnic at this hotel. I reheat and microwave meals and have been told I will be fined for the smell of my cultural food which is unfortunate because I spend a lot of money here. I started making sandwiches and they STILL said they can smell it. So be careful with bringing food. Other than that the hotel has been wonderful.

Staff was very nice and the checking in and out process was nice and easy. Everything was also clean.

The room was clean and the lady at the front desk was very friendly

Great place to stay.

Noting the carpet in the room was damaged with a square peace cut out of near the bed. But other wise a pleasent stay. I do recommend they repace all the carpet with something like laminet flooring, especially being pet freindly.

Nice staff

Second time we have stayed here. All aspects are as advertised. We will return another time.

All of the above

Yes, great customer service from start to finish. Kathy gave such a warm greeting and welcome, as I entered the hotel. She asked you're Carla? I then ask, how did you know my name her response " I remember voices" when people call for help. She was extremely helpful, even went the extra mile by letting us know the distance between the hotel and our destination of the event we were attending. The room was very clean, good full breakfast. Great location has plenty of stores and restaurants just outside of the hotel. Everyone's expectation is different, and i'm a very picky person. Based on my experience, the carpet seem a littlte old but, I recommend this hotel.

Clean

Breakfast was amazing and the room was absolutely spotless. The employees answered the phone promptly, always had someone at the desk and were pretty friendly. They approved a late checkout which was very helpful as well. The only negative things I have to say are for ownership. The building definitely needs updated. My drapes had a hole in the, the carpet is coming up and the furniture looked damaged by pets. All around, the price for the room was pretty low so I felt satisfied because of that, but they just need to remodel in the rooms. The lobby and entrance look great.

Staff tried to help but our next door neighbors were partying from 3am on. They quieted down for all of 15/20min after staff knocked on their door and called them, but we decided to leave the property and drive 2hrs back home to sleep instead at 4am

The room was clean, the beds were comfortable, but our A/C didn't work.

Perfect

Hotel was exactly as described. Friendly staff who answered all questions.

Not sure if it was the pets but there was a foul smell tgroughout

Didn’t eat

The hotel is clean. The staff was great. The neighborhood around the hotel is pretty rough.

Room had very hard beds and the carpet had holes worn in it.did not bring any clean towels the second day.

The room was great, the weight lifting machine were broken and treadmill didn’t work and the weight room TV didn’t work

The room was in good condition. The bed was comfy. BUT, the LIGHT!!! OMG! The light just inside the door is on a motion detector and it comes on randomly. Nothing can be moving and it flicks on! It DOESN'T go off!!! It woke me up repeatedly during the night and then I had to get up and go turn it off manually. I tried covering it with the Do Not Disturb sign and that worked a bit but not completely. That was horrible. It would've been a 5 star, but for this issue!!!

Clean room well done

Furniture in the room was old and chipped, desk chair was unsafe to sit in, mattress was old and uncomfortable. Sunken spots in the mattress

First off we did get notified the elevator was not working and was offered that option of cancelling for the inconvenience the day of before 8pm with no fee when trying to cancel it wouldn’t let me without getting a fee charged so I was pretty much forced to stay there for the funeral service that we were attending. Room didn’t smell clean at all the tv didn’t work the water pressure was very low and the ac smelled like swap water. Only thing positive was the front desk clerk who checked us in and said we were going to love the room which was a LIE!

indoor pool was nice

Got a ride call from the fromt desk becuase we were there 20 min over. It’s not that serious

Elevator was not working but they placed us on the first floor. So no issues for us.

The elevators were not working and it was dufficult to take the dtsirs as a senior

Perfect for what we were needing at the time.

The front desk staff is excellent but the maid was rude as heck. She barged into our room without knocking and didnt apologize at all. When I said it was dangerous she literally laughed at me.

Very clean and the breakfast was great

Great!

The experience was good

The staff was extremely friendly, quiet, gym, indoor pool, I felt extremely safe because the rooms were indoor and you had surveillance

Elevator always seems to be broken. Carpets need cleaning.

Great for my work

My husband and I love staying at this property. The staff is always very nice and friendly. It’s a very quiet and safe place. I love that they have an indoor pool and fitness center. They have complimentary breakfast and the rooms are pretty decent. We love that there’s lots of food places around you that you could walk to if you wanted & the gas station is right next door.

Overall great stay

nice

Property is close to various food options. Close to gas stations. Close to highway for easy access. I would definitely come back for another stay.

Everything good except for breakfast you need to extend service till 10am not stop serving at 9am. Lot of people including my family didn’t eat egg and bacon but waffles ……..

I kept trying to look past things but it just kept getting worse. Stayed here 3 nights and on the second night found two huge hairballs next to my bed. I realize they don’t vacuum. A letter was left saying due to staffing they are not cleaning the room. They only had a water cooler for guests the first night, after that complimentary drinking water. Second day the City water pipe broke on the around 7:30am (not hotel fault) but there was no water in the bathroom that morning, and all the eggs ran out on the third morning. Breakfast was okay.

Front Desk called Our Room at 3am Woke us up for no reason Arong room They Said.. Anna @ Front Desk Needs to Be More Custumer oriented

Great location and stay

Very good price and quality for the area. Pleasantly surprised.

It was ok stay

It’s good

Excellent service

Clean and friendly staff

Hotel clerk was rude! Our hotel room wasn’t clean! It smelled like cigarettes and the previous guest left us kiss literally on the mirror! Pool wasn’t what we expected! The free breakfast….don’t bother! Go eat eat actual food. Not that stale cereal. Next time I rather commute than stay there.

Staff was super nice and great service on their part but its a really outdated building old with broken furniture. Could improve

Extremely comfortable.

Good overall stay. Not my usual place to stay while I am in Moreno Valley but was not disappointed.

keys wouldn’t work, had to go back to front desk three times for new keys, then ended up w a diff room.

Amazing experience

Clerk at front desk very friendly. Room seemed clean and was quiet.

I am completely flabbergasted by the number of positive reviews on this hotel! I’m convinced they don’t show the negative reviews! This was a HORRIBLE experience! One of the worst hotels we’ve ever stayed in and we’ve stayed in A LOT! Started off with a fridge that was turned off when we got to the room, so a hot fridge when I have a toddler that needs cold milk is annoying to say the least. The fridge hardly stayed cold, cold the whole time we were there. Why have the fridge off in May/June in California?!?! Then the TV wouldn’t work. I spent 45 minutes trying to get the damn thing to not say “no signal” reset the DIRECTV box, tried different hdmi inputs, scan channels etc. half the buttons on the remote didn’t seem to work either so that didn’t help. Husband tried again the next morning and still nothing. Almost a week there and NEVER got the stupid TV to work!!! The furniture in that room was a nightmare. Disgusting, broken, didn’t work properly, drawers broken or wouldn’t close especially if anything was in them, and not to mention all the sharp and missing pieces from the furniture!! Such a hazard and so dangerous for a 3 year old who wants to touch EVERYTHING!!! And the possibility of mold?!?! UNACCEPTABLE!! Then 3 days before we left we started seeing ants in the bathroom. Random ants. Ok… it’s summer… Nope. 2 days before we left we came back late that night and there were thousands literally thousands of ants in that bathroom. WHY?!?! Floors squishy. Disgusting hotel!

In room coffee was Wolfgang Puck, but not much taste.

Hotel is clean and peaceful staff is always so friendly

Property was clean. Breakfast was great checkout was easy.

Upgrade furniture

Nice quiet place to stay. Comfortable beds, fresh linen and a complementary breakfast.

The hotel is nice and clean, and the staff is nice as well. Breakfast is the standard continental and sufficient in supplies. Coffee is very good, and the in-room coffee is Wolfgang Puck. There is a heavy homeless population in the vicinity. We didn't have any issues staying there twice within one month, but it's something to know.

Our stay was nice, quiet and relaxing. The only issue we had is that our air conditioning in the room didn’t work. But overall it was good.

.

It was okay

Very please with the property clean great staff good breakfast

The suite was very nice

It was a nice room for a couple of days.

Good place to stay.

The hotel has a great location. Good price but needs some renovations.

Very clean,comfortable, very nice breakfast,

Staff is awesome!! The property was so welcoming, and a free full breakfast?! A good cup of coffee can make ir break you.

The rooms were really nice and the hotel was above average. It has an indoor pool which I thought was great and I was looking forward to spending the coming week in that pool and playing with my daughter for her spring break. But when I arrive for my reservation. I was told that my Bank card, even though it was used to book and pre-pay for the reservation itself and for the stay and everything had cleared fine money was taken out of my account fine to hold it that when I got there to put the incidentals down because I did not have a main stream bank card type of debit card. They told me that I was not allowed to check in. When I called Customer Care, and don’t get confused because Wyndham has Customer Service and Customer Care they’re two different departments Customer Service they can hear about things of complaints about the property etc. but they don’t involve money. After getting a hold of Customer Care to be told that the complaints were made, and that a refund would be requested. I told him it’s not about the refund. It’s about the fact that I was there to check in and I was not allowed to because of where I bank. I explained to them that this is my only form of payment where I have access to my money right now. And it’s no different than say a Wells Fargo or B of a I pre-pay this card just like I have to pre-pay my bank account. My debit card at my bank has zero value unless I have money in my account and how do I get money in my account I prepaid it into my account by

the only elevator in the hotel did not work. I had to take down things with my kids going downstairs

Fairly nice room but a bit worn. Walls are not well sound proofed as I could hear people talking next door.

The windows needed to be cleaned. The TV had lines on the right side of screen, maybe going out. Service desk people were nice and helpful. We will come again. Hotel prices not to bad, please keep them low, we will always come back. Thank you

Always stay here while in MV

Great service and staff, they called me that I left iPad in room when I check out and they called me. I got it back. Thank staff for let me know

Main bedroom was retouched up nicely. Bathroom could use some TLC. General area had many men looking for a handout.

We loved every minute. Thank you!!

Customer service was excellent!

G

Carpet and upholstery of sofa seemed very worn. Staff was great, welcoming and friendly. Area surrounding the property was also great, just about every dining option you could as for.

Nice decent hotel

Had a great stay!

Walls thin, could here conversation from other rooms

It's awesome

Great for family! Nice indoor pool!

Our stay was ok except there were kids running around the Hallways at night and early morning.

Considering the location this property was ok. Furniture in the room could definitely use some updating. The staff was very kind and helpful.

It was very clean, staff was pleasant, location was safe.

When my girlfriend went there, they told her they would let her have the room because she wasn’t the onewith the credit card She left crying please take care of this. I’m gonna have to file bad charges against you with my bank.

Room was somewhat noisy. We didn’t like the bright automatic light that flips on in the bathroom. A bathmat had a small stain spot and so did one bedcover. Refrig was noisy. Lamps were not plugged in.

Clean, hospitable team!

We had bugs in the bathroom. The property needs a lot of work. The carpet was filthy. The only good thing about this property was the very polite and friendly staff.

Overall, because of the last conversation I had with hotel desk staff I rate this is zero I did my best to check out the hotel after my week stay I asked for the check out. I was out of the room by 11:35 in the lobby with my luggage on the cart sick with my service dog waiting for my Uber to take me back to Palm Springs. This woman approached me and told me that I cannot have my luggage in the lobby. If I don’t hurry and get out of there, I’m gonna have to move it to the sidewalk and she continued to go on about her manager does not allow carts with luggage on them in the lobby

The property is well staffed.Very nice people.There were some things that should have been done better.My t v didn't work but the front desk lady on sunday tried to help. Overall, I would stay there again.

Quiet

We loved the breakfast! Stayed with my husband and 3 smaller children. We were asked what floor we preferred when checking in. Staff was helpful and friendly. We stay every time we visit Moreno Valley and will continue to book here in the future.

Loved the breakfast! We stay here every time we visit Moreno Valley and we will continue to stay in the future.

Limited parking, furniture looked chewed up from pets

Great experience, no issues.

Location

Excellent service

This stay was for business. I was rudely awoken by an unruly guest shouting obscenities in the hallway at 4:30AM. The phone in my room was not operational at all, and I could not report this incident to the front desk discreetly. I could not get back to sleep afterward.

friendly staff

Kathy the receptionist was great!,very professional very polite and very informative. People like her make everything better!

“Kathy maliciously canceled my reservation during a citywide power outage after I asked for a discount due to losing all my groceries from a broken refrigerator. Left me without a place to stay during an emergency. Completely unprofessional.” Do NOT STAY HERE.

Excaping the LA wild fires. Perfect for us and our dog. Thank you for being so accommodating!

The receptionist staff who welcomed us was very kind and sweet. I didn’t catch her name. But it felt nice walking in feeling welcome after a 11 hour flight and 2 hour drive! The place is clean and breakfast is nice!

The room was good however, the couch needs to be thrown out. It’s ripped/torn in several areas.

It was in a good location right off the freeway

Temperature thermostat wasn't working it was to hot temperature in the Room was 78

Our stay was great, last-minute reservation due to previous hotel being horrible. The front desk associates were friendly and helpful. The room was clean and very comfortable. Our stay was very good. The only thing missing was at least one bottle of water in the room.

Nice

It was avery clean facility

This is a convenient location. Rooms are clean.

Also disappointing was that there was no access to purchase needed items ie: Toothpaste etc. Also nice to have atleast a small store to purchase snacks or wine/beer.

The mattress was very uncomfortable and it seems that it was never replaced and what is the idea of getting half a pillow! Which is not a good idea.

Normal

Furniture and carpet need replacement. Otherwise room was clean and comfortable.

Thanks

It was a great experience from making the reservation to check out

To noisy as it’s next to a freeway.