Kimpton Aertson Hotel by IHG

The hotel is modern and pretty clean. We used the rooftop pool and fitness room. We loved Henley attached to the hotel. Ate there twice. Get the goat cheese greens, duck leg, sliders and fries. Staff are courtesy and helpful and have that southern charm. Happy hour is great 5-6 daily in an inviting and good sized living room setting. White wine was decent, red was not for me. They also had Miller Lite and a strawberry spritz. They served a snack with the drink as well.

Great location. Very clean and friendly staff.

Excellent hotel. Friendly staff that truly likes to help. My greet from Landen exceeded expectations. I felt comfortable & welcomed. Room accommodations were amazing. Thanks again! Wonderful experience. Would definitely go back.

The front staff were amazing! Shout out to Laney and Landon. Thank you for your recommendations and excellent service. You guys set the standards for Nashville vibes!

There are lots of places to see in the area.

Very good

Great premises throughout, the staff could not have been more accommodating and the nightly social hours were a treat!

Modern Dirty dishes left out, dated gym and pool facilities

The close location to Vanderbilt. We were locked out of our room for hours one night because their key fob didn't work. The property isn't clean. Our sheets were't clean and the furniture in the entire hotel is stained and tired. The floors are also dirty. One night we woke up to a crazy fight in the hotel hallway outside our room and we couldn't go to sleep until 3am.

The close location to Vanderbilt. We were locked out of our room for hours one night because their key fob didn't work. The property isn't clean. Our sheets were't clean and the furniture in the entire hotel is stained and tired. The floors are also dirty. One night we woke up to a crazy fight in the hotel hallway outside our room and we couldn't go to sleep until 3am.

Pet friendly

Exceptional

Exceptional

Exceptional

Clean and comfortable rooms, curtious door men and welcoming front desk staff! All around great hospitality!

Free happy hour feom 5-6

Dirty

Good

Everyone was so friendly and accommodating. Very clean

When I arrived nobody was at the front desk. I waited several minutes for someone to show up. I couldn't find any staff as I looked around the lobby. Very strange. There was coffee service in the lobby, but both days the coffee was warm and there was no milk or cream set up. When I asked someone at the front desk, they said "If you want, I can go get you some oatmilk." Strange.

When I arrived nobody was at the front desk. I waited several minutes for someone to show up. I couldn't find any staff as I looked around the lobby. Very strange. There was coffee service in the lobby, but both days the coffee was warm and there was no milk or cream set up. When I asked someone at the front desk, they said "If you want, I can go get you some oatmilk." Strange.

Loved this place! Great location, friendly and helpful staff. Daily complimentary cocktail hour. I would recommend.

Great hotel, very clean and comfortable. Would recommend.

Customer service was exceptional! All employees were super nice. All employees were very professional.

Great hotel, very clean and comfortable. Would recommend.

Customer service was exceptional! All employees were super nice. All employees were very professional.

Awesome staff! Robert was so knowledgeable and welcoming! They even found my glasses after I checked out and got them back to me. 😂

Very clean and comfortable room. Friendly and professional staff, especially Landon! The hotel has a wonderful location and very chic/comfortable atmosphere.

Location Need more light in the room ,

Need more light in the room ,

Food was me

Modern, friendly and a great location! The amenities on site were a great bonus, and the helpful staff made our stay even better.

Modern, friendly and a great location! The amenities on site were a great bonus, and the helpful staff made our stay even better.

Staff were so accommodating and friendly. Location was very convenient. Not a complaint, would book again!

Check breakfast credit

parking is very expensive anywhere you go. As much as this hotel costs parking should be less

Staff were extremely friendly. Room was clean. Linen could be better. The comforter and sheets had several old stains on them. The lighting in the room is too dark. It would help having an option to brighten or dim the lights in the main room. Room needs a mirror on the wall. Great location with good places to eat or drink within walking distance.

Yes

The room was very good and I loved the bathroom with the big shower. Very nicely done.

Yes

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Helpful efficient staff, modern clean well equipped room. Good location for exploring the city

Exceptional

Everything was perfect!

I was able to stay Arlington Aertson over the weekend. I must say the astetics of the place was really nice. Art,furniture, ext. From check-in the staff was nice and attentive. The only problems I faced was being put in a suite on the second floor. There was a lot of noise coming from the street and the guest next door had a dog that was left at night and it barked all night.

I loved

First room the thermostat was broke, had to move rooms. Restaurant on site was average at best, valet was understaffed. Had to wait 40 minutes for my car. TV in room, channels didnt come through, delayed speach etc..

The room was very noisy, could hear traffic and neighbors above and beside us. Room was not cleaned well, they didn’t replace dirty cups, didn’t see garbage under bed or in shower. Free coffee and water not filled.

STAFF WAS ABSOLUTELY AMAZING! I WAS DISAPPOINTED IN THE ROOMS TUB AS THAT WAS SOLEY WHY I BOOKED THE SUITE. THE WATER PRESSURE TO FILL THE TUB WAS VERY VERY SLOW AND CAUSE THE TUB TO BECOME COLD BEFORE EVEN BEING A QUATER OF THE WAY FILLED. MY WHOLE INTENTION OF THE WEEKEND WAS TO CALM RELAX AND LUXURY. THE ROOM FLOOR WAS REALLY DUSTY I HAD DROPPED MY PHONE IN COUCH WHERE I NEEDED TO MOVE THE COUCH A LITTLE BIT TO GRAB IT WHEN I GRABBED IT MY HAND ALSO DRAGGED OUT A BUNCH OF DIRT , A PILL AND A MASSIVE AMOUNT OF HAIR

Clean room, staff friendly

redirected to another room, still wrong-1K with a tub, but too tired to fight it. Surgery next early morning so husband set up valet for 5 a.m. (we were 5 minutes from hospital for 5:30 a.m. check in), and no vehicle delivered until 5:22 a.m. So frustrating to pay good $ for a 4+ star hotel with very SUB PAR service!

Can’t rave enough about the team. Everyone was simply awesome. The power went out for about 12-hours and the team went the extra mile. So great!

I didn’t like the restaurant. The food was too unusual (ingredients used together, etc…)

Didn't have the breakfast, location was decent I didn't like it had to leave

It was just a fabulous place!!

I have just had a bad check-in experience at another hotel and this was a major turnaround… This is as good as it gets it’s good to be back at this hotel

The staff was excellent and the rooms were clean and comfortable with a great view.

Exceptional

Fabulous hotel!

Good

good location..unique vibe

Great staff, and lovely rooms

The hotel w

Great hotel with exceptional service. The only thing we absolutely did not like was how they made the beds. There was like a duvet between two sheets and there was not way to sleep comfortably within the two sheets separating and then ending up with only the duvet. Then the bed would totally disarray making sleep very uncomfortable. They should consider a different way to make the beds.

Great Hotel

Everything was so perfect!

The property was very lovely and the staff was exceptional. Everything was so clean and modern. Very convenient spot to all things in the city and would definitely say again.

5/5

Excellent stay. The hotel made us feel special as we celebrated our 31st Anniversary in Nashville. Staff members named Boots and Landon were fabulous!

N/A Did not eat at hotel

Impressively clean bathroom and sleep area. Friendly staff. Would have loved a better 24-hour dining menu. Other than that a solid spot to stay when in Nashville.

Convience to restraurants and downtown Hard to get into parking garage. Hotel did not have a very homey fell. Sorto of industrial. Haul way was a pain to navigate everytime you had to go out. It was like a maze. Dog friendly for sure. But no where to take out your dog. You really had to walk around to find a grass area. Park right by hotel was private as was the small dog park near by. So they both were closed to hotel guests with dogs. We made it work. Probably would not stay again. What little the hotel had in the way of drinks and snacks were expensive and not a great variety. Henlys looked like a nice place to eat. But probably nothing we would take.kids too. Staff were very nice. Good location.

Great atmosphere and vibes, awesome staff, beautiful art, stunning rooms and beautiful view

Breakfast was delicious.

Everything

My stay at the Kimpton Aerston was great. The room was cleaned and guest services were very nice. The next time I visit Nashville. I will be booking this hotel again.

Well designed lobby and decorated rooms

Great hotel, location ideal. Staff was friendly and engaging, most helpful. Coffee service in the lobby was prompt and served excellent quality

Great hotel in great location. Rated poor for cleanliness only because our room was completely skipped one day by housekeeping. No idea why. They did not try to enter when we were there and we also were gone for much of the day.

The only aspect that could be better was the connection between the hotel and parking deck wasn't clear as to which was the best way to move between both easily.

Very friendly staff

i am not a very good writer so I dont like filling these out :)

Great

Place was great. Miles was tremendous. The guy went out of his way to make everything work great for us.

The hotel was in a very walkable area. We were able to walk downtown and to other areas easily. We also enjoyed the nightly cocktail hour.

We arrived in the afternoon from Atlanta GA around 1:30 pm on Saturday 10/11/2025. The receptions told us that our rooms will be ready in about an hour and we can check in since we drove for 5 hours. They stored our luggages and we went to pool area till they get our rooms ready. The pool area was filthy, pool bathrooms were locked and lobby bathrooms were very dirty full of dust. The rooftop area was dark with no lights and trash can smell bad with spill marks around it. When I brought it to receptionist attention, it didn’t seemed that it was a big deal. The hotel rating on Expedia was 4.5 star hotel but it was far from 3 star. After 3 hours wait and after twice checking to find out when the rooms are ready finally at 4:30 they gave us the key to one of the rooms but they could not tell us when the other room will be ready. When we checked into our room noticed that for sure that the rating was misleading and the room was Far from 4.5 star and our standards.

Below average sense of arrival, no bellman to assist with luggage etc

This hotel was an easy walk to Vanderbilt and the staff was super helpful. The rooms were very nice and clean, however, I would have appreciated a coffee machine in the room.

The def didnt feel 4.5 stars. The carpet outside our door had a huge brown stain and the room felt a bit run down. Pool area was nice, but def should be heated. It was upper 80s outside but the pool is in a shadow and was too cold for anyone to swim.

Close enough to everything in Nashville without being so close to the craziness. Perfect location. Also next to the Vanderbilt campus perfect for walks. 8 minute Uber ride to Broadway bars, museums, Gulch, Third Man Records, Gibson Garage.

The lack of tea and coffee making facilities in the room was disappointing. We asked for a kettle but then had to repeatedly ask for milk etc which was inconvenient. The social hour every evening was really enjoyable. No showers around the poolside was inconvenient.

If you accidentally delete the text message from the valet, which is how you contact them to get your car, there's no way for the front desk to connect you to the valet. At least that's what the front desk told me. He told me that he was unable to either contact the hotel's own valet outside the main door or connect me to them! And the lights in the room were extremely dim. You cannot read at all unless you step in the bathroom.

We enjoyed our stay, the staff were very nice and accommodating.

Great hotel right next to Vanderbilt and a walkable area with live music.

Food in the restaurant was vrry uood, the pool and surround clean (a bit chilly but that encouraged excercise). Hotel is perfectly positioned in Midtown and I used the local buses to get around.

Pool and restaurant

The walkability to Vanderbilt is great! The gym is clean and pool is nice and not crowded.

Stylish and beautiful spaces in both the common areas and room. Charles at the front desk was absolute perfection. He could not have been more helpful, welcoming, or efficient.

Great hotel -

Everything was great!

Wonderful

Perfect stay.

killer designed rooms with raw cement very modern and large windows

Wonderful!

Matt and Ciara in the bar were very pleasant.

The staff was great and helped make us comfortable

Very nice experience

We were in Nashville for a concert and the location was perfect. Restaurants, coffee and shops within walking distance and a quick ride to downtown. The service was friendly and the room was comfortable.

Awesome location and great facilities.

Great job!

Took a long time to be let into the building for check in and late night staff were not super attentive. We were checked out early in error, but it was quickly resolved. Hotel was very nice and we would consider staying here again in the future.

The in-room card stated linens are changed every three days unless placed on the floor. During our 8-night stay, our bedding was never changed—even after we called the front desk to request it. Housekeeping also skipped our room four times. Each time we called for fresh towels, we were told they’d be sent up shortly, but we had to call again after waiting over an hour with nothing delivered. When we mentioned both towels and the unchanged bedding on our second call, we were asked if the “Do Not Disturb” sign was up, which it wasn’t. We were consistently out of the room from 9 a.m. to 4–5 p.m. Despite this, we were told housekeeping marked our room as cleaned—when it clearly wasn’t. The bedding itself had holes and stains, and a personal microfiber cloth I brought was mistakenly taken with the linens. For the nightly rate, we expected basic housekeeping needs—like clean towels and linens—to be met without repeated requests. This experience made us question overall service oversight and attention to detail.

Too far from downtown Broadway

Air conditioning in the room was down. We had to open the windows all night. We were tired to change the room , they tried to help us over the phone and offer change in the room at midnight, it was hard to change rooms

The perfect location for Asheville downtown It was perfect! Even had parking sorted out

Very nice

This hotel was one of the cleanest we have ever stayed at. Staff were very helpful. Would recommend. Eating options within walking distance. We came for the Vanderbilt Medical Center and this hotel was close which made it nice.

I enjoyed my stay!

The restaurant attached was pretentious and excessively expensive. Room was comfortable.

We were on the 7th floor and we could only turn the air down to 69 degrees but at that setting it was still warm in the room. Parking was outrageous

The hotel is amazing! The view from the room as beautiful. Restaurants close by and lots within walking distance. We were able to enjoy the amenities and restaurant as well, that was delicious. Every worker that we came in contact with was very pleasant and friendly. We had a great stay and will definitely be back!

A quick getaway from every day stress. The beautiful scenic ride to this location, valet service, front desk staff, clean room and quiet!!!

It was a lovely place to stay in a walkable area. I will definitely stay here again!

Service was excellent

The hotel is in a great area with coffee and eateries in the hotel, and with in walking distance. The staff service was excellent, water at the entrance, always someone kind no matter the time. Very safe. And the room, WOW! We had a small balcony and loved opening and hearing the traffic below, although is not a very busy street. The bathrooms were my favorite, amazing decor, the windows had a really cool design. We loved our stay!

Everything was perfect, staff was very caring and professional!

Food is TERRIBLE and hideously overpriced. (Room service dinner was DISGUSTING). No coffee maker in room, crappy selections in minibar. Robes are worn and uncomfortable. see above

Great hotel

Great clean property conveniently located to Vanderbilt.

Very convenient location.Several restaurants nearby.Breakfast at the hotel was very good. Great check in and check out experience. Nice quiet pool. Overall great experience!

I like the Kimpton brand, this one is well situated in mid town - prepare to uber most places, or enjoy nice humid walks. Overall comfortable, simple issues that can be resolved.

Our floor smelt horrible, and the smell seeped into a room. They kept telling us that they were going to fix the smell, and it was never fixed until our last day of our stay. The worst part was, we asked to switch floors and they refused to do it.

I loved staying at the Kimpton. The staff was so nice and accommodating, and I had such a relaxing weekend. Unfortunately, the weather wasn't great, but the rooftop pool was to die for!

Clean, modern, great location. Really loved the ice coffee service in the am.

Bed was incredibly comfortable. Very clean and great location. Super quiet!

Very nice hotel close to many restaurants and Vanderbilt University. It was quiet considering how close it is to downtown. We loved the rooftop pool and bar!

Wish we had known the pool was closed. Also terrible mattress, platform beds are awful especially without a tempurpedic mattress. Otherwise they were great.

The hotel is in a great location if you want to explore all of Nashville with bars & restaurants near by but the bar & restaurant in the hotel is well worth some of your time and attention. The room was lovely and staff were attentive and polite. We had a great experience:)

Excellent.

Great location. Hotel and spa was so nice. The rooms updated and are very big, clean with huge bathroom. Love this hotel. Definitely would stay here again.

The property was very clean and nice. I didn't like the parking options.

Problems with valet parking. Trashcan outside hadn't been emptied for two days and overflowing.

Parking situation/cost is absurd, $50 to park in Nashville, will not be going back for that reason. Desk chair in room is uncomfortable.

Another lovely Kimpton establishment in Midtown. Love all the dining options and convenient for those visiting Vanderbilt.

Great location, provides much convenience.

We really loved this hotel and I want to give it a bad review so that it's available any time that I want to stay. Everything was literally perfect and we had the best sleep in a long time. Our room was gorgeous, modern and beautiful. The staff was hardworking. We had maximum comfort and attentiveness from staff.

Second time staying here. Everything was perfect. My guests loved the spacious rooms, decor, and comfy beds. The restaurant downstairs serves great food and very convenient. Torchy’s is right across the street. Uber to downtown and 12 South area were less than 10 min.

The breakfast was fabulous and the staff were exceptional. This is a luxurious property with wonderful comfort.

We had a very late checkout (around 11pm). Despite calling the hotel to notify, door was locked and after ringing the bell numerous times nobody would open the door until a guest arrived with his keys and let us in— then the front desk employee showed up. Besides being grumpy, he provided erroneous information such as that they didn’t serve breakfast in the hotel. Quite a strange experience!

Lovely and quiet. Perfect for a couples trip.

Loved the happy hour!

They treated us very well.

This property is in a great location! Midtown is great for restaurants and nightlife. Quick walk to Vanderbilt campus. Centennial part and Parthenon close by providing nice run through the park. I would stay at this property again!

Great hotel for the Vandy/West End area of Nashville. Friendly and helpful staff, quick valet and a great restaurant in the hotel. Highly recommend!

Please get new pillows.

One person was on staff while I was there. When I left …. There were 3. Seems they cater to large business groups. Also, I booked a room for my son and I. He was on the 3rd floor and I was on the 4th. Our rooms were totally different. My room was smaller and didn’t even have a couch in it. When i mentioned it to the front desk they made some kind of excuse up. This hotel is just not what i pictured. Such a disappointment.

Convenient location for visiting Vanderbilt. Would have preferred in-room coffee maker rather than having to trek to lobby. Also, we called our first night about a running toilet and were told an engineer would fix, but it was not tended to during our three night stay.

Great property!

Room was big and stylish. Breakfast was delicious. Very friendly waiter.

Great experience and valet parking!

Always professional and valet parking is great.

Well maintained - very clean

We really enjoyed our stay here. Its cery clean and the staff is friendly and helpful. Rachael at the front desk and Ellie at the bar stood out and halped make our stay memorable. We appreciated the decor throughoutvthe entire property. The food was excellent as well as the craft cocktails at the bar.

We spent the weekend at this hotel. Staff were great and the hotel was very nice. We would stay here again.

Good food friendly staff quiet and comfortable

Great hotel just enough out of the way but still had lots of bars and dining options around. Gym was basic, restaurant was nice and the on-site spa was amazing! Only complaint was we waited 45 min to get our vehicle from valet.

Loved everything about this hotel minus the parking cost and situation.

Great location for vanderbilt and music row. Walked everywhere. Super nice and helpful staff. Morning coffee and happy hour drinks added bonus!

L9veed it

Wonderful art installations. Clean and comfortable room. Tasty coffee and friendly staff. We’ll stay here again!

Great

Need to ask for coffee machine in your room. Or go to lobby. Excellent restaurant but be aware it is not open for lunch. Needs more reading light in the rooms.

The property is nice, and the hotel common areas and rooms feel upscale. Like all hotels in Nashville, parking is completely ridiculous at $50/night. I did wish there were more amenities in the room. There isn’t much free/opem storage, especially in the bathroom. Lots pf wasted space in closet because of no shelving. There is absolutely no coffee service in the room, no tea kettle/hot water, no mini-bar snack options (small selection of beverages in room fridge) very limited for purchase in the lobby, and nowhere other than the co-located restaurant to get a decent coffee, and though the service was fantastic there, especially from the hostess on Sunday morning, there aren’t options for a quick pastry/snack other than ordering to go food.

Great experience

I had 2 issues that would lead me to choose a different hotel for our next trip to Nashville. -The bed was very uncomfortable. I woke every morning with back pain. -Unexpected and unreasonably high parking fees. I realize these fees are common around businesses in Nashville but I was shocked that the parking at the hotel was not complimentary for hotel guests. $50 a night is outrageous and cost prohibitive.

Cool hotel, excellent location. We will visit again.

There were hidden fees I was not made aware of

The staff was exceptional. The property did not scream luxury and looked a bit run down.

Great hotel, would stay there again

Proximity to Vanderbilt

Was in town for a football game really enjoyed our stay

Beautiful hotel, helpful staff and comfortable clean room. Beds were nice and enjoyed the proximity to restaurants and bars

What a beautiful hotel!! The staff including Sara at the front desk, was friendly & efficient, the rooms were comfortable, very stylish & sparkling clean. We had breakfast in the hotel restaurant, Henley, and our server, Duncan, was terrific! What a lovely stay we had at your gorgeous hotel.

Nice and quiet

Hotel was nice but nothing crazy. It’s not very close to the sightseeing in Nashville, unless you are wanting to be close to the universities. The housekeeping was horrible. They didn’t clean the room or leave new towels everyday. They took the dirty ones, but never replaced them. Had to ask for new ones each day. Also my friend was in a rush and sharpened her eye pencil in the sink and when we returned the shavings were still in the sink when we returned to the room. Would not stay here again if I come back to Nashville. The day staff was very nice though.

This is the only place we stay when we go to Nashville. Love the fact that it’s connected to Woodhouse Spa. Staff is very professional and friendly.

N/a

Great location, modern and up to date rooms. Wish the bar stayed open later!

No trash cans in the unit. Pillows were too soft. Not in location advertised. Feels like a bait and switch.

Wish room had a coffee maker. Rooftop “bar” wasn’t a bar. There’s a pool up there but no one serving beverages.

Amazing grounds!

Was able to check in early which was honestly a dream. The room was lovely and the valet, while expensive, was very easy to use (you text them and they bring the car around). Had a lovely stay.

The staff was very friendly and accommodating! The lobby very cute and artsy. Clean and modern property.