Franklin Guesthouse

Great stay.

Clean, big room, great location Price

Location, cleanliness and organization, restaurant, staff. AC so nosy on top of the bed was so bed I could not sleep all night.The fridge is super nosy too. Awkward settings for the bathroom shower faucets. Poor sound insulation between room door and hallway/other rooms.

Superb

Superb

The room was spacious and very comfortable. It was clean and so convenient both in amenities and location. Staff was extremely friendly and helpful. Will stay again.

Location, cleanliness, kitchen attached Bed wasn’t very comfy (sunk in middle) and the curtains didn’t keep the light out so I had to buy a sleeping mask

The staff was friendly and helpful. I really loved the room. It was quiet and cute and had everything I needed in there, including a fridge and coffee maker. The design was lovely as well. I really like Greenpoint so the location was great as well. Close to restaurants, bars, shops and transit.

I loved the whole apartment vibe. High ceilings and all appliances were clean, including the comfortable bed. I enjoyed walking around the neighborhood which had plenty of cafes and restaurants. Maybe the look and feel of the corridors which seemed a little outdated

Gym was small but adequate. Would have liked breakfast options, no fresh coffee or small food items to purchase. Also there wasn’t much of a lobby, needed more space/seats to hang w my family of 5 for a bit.

No sound barrier between rooms or floors. Loud door closing noises and cleaning staff

Location. Size No sound barrier between rooms or floors. Loud door closing noises and cleaning staff

a beautiful, spacious room in a great location

a beautiful, spacious room in a great location

The room was very clean and front desk helpful. Great area. Highly recommend.

The hotel has a very good location, the room was spacious, clean and well organized, with good facilities and everything needed for a comfortable stay. The rest of the staff were polite and professional, including the housekeeping team. The hotel also offers excellent coffee, comfortable beds, and everything was very clean throughout the stay. Unfortunately, the overall experience was negatively affected by the attitude of one of the employees during check-in. From the very beginning, the communication felt cold and unwelcoming, creating an uncomfortable atmosphere. The staff member was not communicative and at moments came across as rude, which left a disappointing first impression.

The hotel has a very good location, the room was spacious, clean and well organized, with good facilities and everything needed for a comfortable stay. The rest of the staff were polite and professional, including the housekeeping team. The hotel also offers excellent coffee, comfortable beds, and everything was very clean throughout the stay. Unfortunately, the overall experience was negatively affected by the attitude of one of the employees during check-in. From the very beginning, the communication felt cold and unwelcoming, creating an uncomfortable atmosphere. The staff member was not communicative and at moments came across as rude, which left a disappointing first impression.

The kitchen was fully equipped. We just had a bit of problem keeping the door closed so it would lock.

Nice unit, spacious and decorated nicely The couch in the room should be bigger so you can really sit on it, much too narrow .

Nice unit, spacious and decorated nicely The couch in the room should be bigger so you can really sit on it, much too narrow .

Clean spacious in the location that we needed Fairly dark with very little natural light.

It was a perfect location for us to visit with my daughter in Greenpoint. Walking or taking an Uber was convenient. The room itself was both gorgeous and homey! n/a

It was a perfect location for us to visit with my daughter in Greenpoint. Walking or taking an Uber was convenient. The room itself was both gorgeous and homey! n/a

Stay away

bed, bathroom, kitchen

bed, bathroom, kitchen

Our room was well equiped, clean, and spacious. It was just kinda noisy and made getting to sleep difficult with the music in the nearby restaurant.

Great location, surprisingly quiet, and a very comfortable room! Will definitely stay again!

We loved this hotel! The location is perfect and the space itself is very nice. We will 100% be back.

Everything was great

Nice staff. MASSIVE apartment style rooms with huge bathrooms and a fully functioning kitchen with all appliances.

The room was dirty (sand on the floor). There was a broom in the room to clean it, but the broom was so old and in poor condition that it wasn't useful. When asked for a newer broom at the desk they couldn't find one.

Love this place. clean and Staff very friendly.

Staff was very friendly; the room was large and spacious and included a full kitchen. The hotel is very close to multiple restaurants and a grocery store which makes it very covenant.

An impersonal staff and, sadly, I was located in one of the rooms in the basement.

Also just a heads-up, there is extra resort fee at the hotel upon arrival for USD 34.42/night when booking through Expedia.

Clean room

I give -1 star for the cold shower situation we dealt with both nights :( and the previous reviews were not joking when they said the heater is loud in the room! Didn’t bother my s/o but it was definitely loud to me.

Clean rooms, nice staff. Nice location. I’ve stayed twice now and both times were great!

Rooms are an excellent size

Excellent

Clean, romantic and cozy

The Franklin Guesthouse charges a non-advertised resort fee when you arrive. Room was nice, but the resort fee was unwelcome.

Spacious and great staff

Beautiful rooms. Clean and well decorated. We were greeted with a friendly smile and the staff was very helpful. Our favorite place to stay thus far. We will surely be back.

As last time ,hotel and staff was excellent

Room was spotless! Nice staff

Really loved the mix of apartment feel and hotel amenities. Had a great stay

Nice stay. Great location!

I just saw her recently and don’t think she should be working there at all. She’s immature and unprofessional. These girls escalated the situation by being rude and then flipped it around after I defended myself. I would stay here again if they’re not here anymore. They don’t deserve a job there.

I loved this hotel so much!!! The front desk ladies were absolutely wonderful! Super nice and helpful! The room was gorgeous and had everything I needed to cook all my food. The bed was really comfortable and the bathroom is stunning! I loved the sauna, probably the best sauna I’ve ever used! We’ll definitely stay here again!!!

Room was clean and spacious, check in was easy.

Beautiful room in a very quiet hotel in the middle of everything in Greenpoint. Can’t really ask for more

Our room was on the bottom floor with no natural light and windows that opened up to cement walls. The property had an awful smell and didn’t seem very clean overall. However our bed and sheets were clean.

I would recommend anyone to stay there. The room are big, with a small kitchen, very confortable. The staff is very nice. Very easy to go to Manhattan by the ferry (2 blocks away).

very lovely room. great location

The window from the street was very thin and it was quite noisy from the street, but quiet from the hallway and hotel property. Overall, good rooms. Sort fo strange common areas and a bit louder than I would want. I could see this being a good place to stay with kids with the kitchen and space.

This was a fantastic hotel! One of the cleanest I’ve ever stayed in! The staff were friendly and helpful. Very nice stay!!

My girlfriend and I booked our anniversary at this hotel. The room was very spacious and clean, and the staff was very friendly and accommodating. My one complaint is there was a fair amount of noise from furniture being moved throughout the morning above our room making it difficult to sleep in the early AM, but otherwise had a tremendous experience.

Our room was perfect for our stay. The bed was very comfortable, the room was clean and well appointed. The kitchen was well supplied and the couch and table were put to good use. Franklin Guesthouse was very close to the person we were visiting, we walked to restaurants and grocery stores. Very convenient! And a big bonus, friendly staff! Will definitely stay here again.

Room was large, clean and well equipped!

Overall this was a decent stay. The room was big and clean, and reasonable but not amazing value for money, although it's NYC.

Second stay and loved it both times.

Very nice staff. Casual atmosphere. Clean suites and building.

I left heartbroken to go home—this place is perfect. If Franklin is booked, check their sister property The Box House Hotel. Otherwise, don’t waste your time looking elsewhere.

Great location and fabulous room with kitchen. Studio style. LOVED IT! I hope I have a reason to stay again.

Loved this spot in Brooklyn and hope to return soon. The staff was so nice and the rooms are big and comfortable. Really nice touches every where you look and just very comfortable all around. Plus the location is great and safe. Hope to return soon, the place was perfect. thank you!

Strange place. Nothing abnormal or unusual but wouldn’t stay again and felt super overpriced for what you get.

Another good stay at the FG in lovely Greenpoint. A great option, especially for those who prefer Brooklyn and want a little more space for their money.

This hotel offers the largest rooms with a kitchen for the money in NYC. Get one of the suites with the patio. Go to Madre downstairs for an excellent brunch. Highly recommend the french toast.

My daughter had surgery and the staff was very helpful. They extended our stay without moving us from our room. Helped tremendously. They honored our request to have big windows with sunlight etc. This was my third stay and will definitely stay again!

Great neighborhood.

Bathroom was a little run down.

Do not stay at this hotel. The staff is rude, it has a musty smell and the rooms look out onto a cement wall. I did not feel safe here and switched hotels.

Arrived after 10pm coming from Manhattan. Circled around the area for more than one hour finding no available street parking spot. The parking garage in the area were also totally filled. Ended up not checking in this hotel and had to leave and find other staying places. Totally wasted the time and money.

More bomb shelter than a nice place to stay, very little natural light. Patio is a joke and is very, very small. Found a cockroach in the bathroom sink one morning. Another morning was awoken by an 6 a.m. alarm caused by an irate delivery person trying to open an emergency exit. Would not recommend. Very expensive for the experience. Their sister hotel, The Box, is much nicer and just down the street.

Great location, very clean and comfortable. Nice to have a kitchenette although could be a little better equipped. The bed was on the noisy side if you’re not just sleeping in it. Would recommend for a solo traveller, maybe check elsewhere if you’re looking for romance.

Loved the wood floors and spacious layout. Nice quiet street and lots of restaurants. Will be back for a longer stay for sure

Lovely spot in Green point

The room was quite spacious and clean. The decor was simple yet elegant.

Lovely property, things that should be on their website should be where parking is available as the hotel does not have parking. Ask for a hour extra check out was told there is a cost involved.

Friendly staff, early check-in (fee-based), very clean, safe neighborhood and accessible to many things (including a nice corner market) I would have chosen five stars for every question, but the app kept removing the checked stars.

Surprise charges for cleaning when I arrived. No way this hotel should be rated as it is above 9.

Great

The rooms are

Ant issue in room.

Wonderfully spacious rooms, well stocked and very friendly staff. Hope to stay here again.

Incredibly friendly and helpful staff.

Great location, and very kind staff. The rooms have everything you need with the kitchen feature!

Great location… very comfortable room and amenities. Also, VERY nice staff!

The location in Greenpoint was close to LaGuardia Airport and made it easy to access. Also, great walkable location to restaurants and coffee shops. Our room was spacious, updated and clean.

This is a beautiful place located at walking distance from the Ferry and lots of restaurants.

It was the perfect location for us. Weekend wedding at Greenpoint Loft

Staff friendly and very helpful. Rooms are clean and very large for NYC area…. Will certainly stay there again

This property was so clean and beautiful. The staff was very accommodating as well. Would highly recommend!

Great!

Definitely one of my favorite hotels while staying in the city. Great location, some wonderful bars and restaurants nearby. Easy to find on street parking, easy access to public transportation.

I stayed in the basement and had absolutely no cell service. Not sure what can be done about that but I had to go out into the hall to make a phone call. Otherwise I would have given 5 stars.

I would have given 5 stars but staying on the 1st floor I heard the people above me all night. It's very loud in the hotel.

Lovely room in Greenpoint which is close to great restaurants and indy theater Film Noir Cinema. My room had a balcony and full kitchen which really elevated my AM pre check out.

I have found the hotel to stay in Brooklyn - Greenpoint area. Excellent. Couldn't ask for more. My room came beautifully equipped with plenty of comfortable space

Wish they had breakfast.

If you HAVE to.

Great

Location is perfect. Too bad restaurant Madre only open Wednesday-Saturday.

The staff was great. Daisy was wonderful at check-in.

Stayed at this hotel for a wedding we had to go to in Brooklyn. It was super spacious and overall a nice hotel. For NYC, we were shocked with how much room we got, and we didn't even get any crazy fancy suite. The staff was really nice to work with and the hotel was in walking distance to the subway, which was great. The area around the hotel was nice. Heck, the groom of the wedding was regretting not booking with this hotel due to the sheer size of the suite for the price.

Great location. Nice staff and we felt safe. Thank you.

Hot water did not turn on, front desk was really no help at all and told us “it takes a while to turn on” and that maintenance had already left for the day (did not even offer to switch our room)

Ggyghh

Liked: Easy check in, nice staff & large/beautiful room with kitchen. Dislikes: Heating unit too loud & noise in hallway/upstairs (granted it’s an old building). I’d recommend this unique hotel!

We were so pleased with the amount of room in the Franklin Guesthouse and the kitchenette amenities. The staff was very helpful. We would stay here again.

The room was comfortable, but for what this hotel offered the cost is extremely high. We will never stay there again.

Great location!

Perfect Brooklyn location .

Spacious rooms in northwestern Greenpoint with plenty of free, on-street parking nearby. Building was clean and well managed, and room would have been great for a short or a longer stay.

The stay at Franklin Guesthouse was perfect. The room definitely gave the feel of staying in an apartment. It felt like you were home. The amenities included within your room were more than a standard hotel. The staff were very friendly and helpful when finding something within the area (i.e. restaurants, stores, etc.). I would consider staying here again when I visit the area in the future.

Spacious, quiet room for being in NY! Staff at front desk was helpful. Shower facet was not working properly--frustrating to take a boiling hot shower. Otherwise 5/5.

Awesome

For my purposes, the location was key. My room was very clean and spacious. I wish there was bathroom counter space. The front desk staff were very nice and helpful. I feel the lobby could use a little renovation.

Very comfortable accomodations. Down side, no breakfast or coffee available. The room had an efficiency kitchen, but who wants to cook when they are away. May be great if you have kids but you have to leave the property of essentials

When I arrived to check in I was told my room wasn’t ready. Check in was at 3 and I had an appointment at 4 so I had a very small window to get ready. I was told they didn’t know when my room would be ready but if I wanted to upgrade for $75 I could get into a room immediately. I asked since my room isn’t ready the could they just put me in that room. She said no. I reluctantly paid the $75 so I could get ready for my appointment. I was asked what floor I wanted to be on. They obviously had multiple rooms available. I will never stay at this hotel again. They ripped me off.

Staff were super friendly and the size and space of the rooms was so much better value than many other hotels I've stayed at in the city. Some great local bars and food options available within walking distance too.

Friendly staff! Nice updates.

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Very nice large room. Very clean. Staff seemed new, inexperienced. Charged me a fee that I had already paid. Still waiting for the credit. Saturday night in the bar restaurant below, the music was loud thumpa thumpa until 11:30 at night.

Biggest rooms in nyc for the price. Love the location and staff.

Conveniently located and very clean. Provides a lot of kitchen tools for cooking. We are not using these though.

One of Brooklyn faves.

Location where there are lots of restaurants and close to other areas in Greenpoint And Williamsburg. Price is good for NY and size. The lobby and hallways should be refurbished to be 5 star. Also the shower is in the bathtub which is more inconvenient for older people (over 60).

Very friendly staff, very nice room and hotel

Stayed for my husband’ birthday. Room was clean and all staff were so kind and welcoming. Really enjoyed and relaxed to stay. Thank you!

The construction being done on the bottom floor was loud and it was constantly noisy. I would not stay on the lower level again.

We found our room and the hotel to be uniformly clean and pleasant.

Feels like you’re staying at a NYC apartment more than a hotel. Very comfortable and cozy. The staff is lovely. Highly recommend!

Friendly and helpful staff! Comfortable room!

Great location in Greenpoint. Our room was roomy, clean, comfortable, though a little dark. The exercise room in the basement is way too dark to work out in.

…

Above my expectations. Very nice and large apartment style room. Excellent staff and very convenient location.

Obsessed with Franklin Guesthouse and the Box House Hotel.

Very clean and well maintained property. Very clean and well equipped room. The only issue was that it tended to get a bit noisy

Clean. Nice neighborhood for dining options

Amazing!!! Especially for the price, everything is so beautiful and many amenities!!

This location is NOISY! the first night, we stayed on the lower level in a “patio” room. Unfortunately it was immediately next to the elevator so we heard all of the noise of the very loud elevator, people in and out, and very chatty/loud hotel staff. The second night, we stayed in a room on the 1st floor, immediately across from the restaurant that’s under renovations and were awaken by hammering and drilling early in the morning. When I inquired about asking them to stop, they did for a few minutes and it seems like it got worse so we didn’t get much sleep or any relaxation before our departure. Unfortunately, my boyfriend wasn’t feeling well and this didn’t help, in addition to the lack of flexibility with checkout. Very clean and cute, but the lack of customer service and flexibility you get at a larger hotel are lacking, especially for the rates they charge! Not sure if I would stay here again.

Front desk provided everything we needed. She was very kind as well as the gentleman in the morning shift

This was the worst hotel experience I have ever experienced. The staff we prejudice and ignorant.

Great location. Large rooms

Fantastic location and the property is charming but in need of some repairs. Our room was spacious and nicely laid out with a little kitchenette and a balcony. Unfortunately, the doors going out to the balcony did not open. The lock seemed to be broken. We were also frustrated by the fact that it took fifteen minutes to get the hot water working. The bed did not seem like a queen, but it was comfortable enough. Other than these complaints, the property was adorable and spotlessly clean. But for such a high nightly rate, you want everything to be in working order.

Handled quickly by staff and moved to a similar room. It was closer to lobby so was a bit noisier. Room was nice

What a fabulous hotel, it was spacious, modern and comfy. What a nice find in Greenpoint. The desk personnel were top notch. So nice to have a sauna available! Can't wait to come back.

1. the mirrors.. they're all in the bathroom but bathroom is small to medium sized. The long mirror should not be on the inside, behind the bathroom door, to allow 2 or more people to get dressed at the same time. We're on NY time so have to be quick too lol. 2. Also there is no safe in the room 3. and the closet could be a little larger The rooms were nice and clean. The sheets smelled clean and the bed was very comfy. Also they have numerous electrical sockets in the room which is so convenient. The 24 hour convenience store, next door was a life saver We wish we made it to the restaurant, Madre because it always smelled so good. Overall will recommend and stay again.

Staff were very helpful and professional.

We stayed at FGH for a wedding -- though we were a bit nervous when we walked into a small lobby, when we got to our room, every penny was WELL worth it! It is like staying in your own apartment, it felt like home and we, frankly, didn't want to leave.

Beautiful property. Great location. Friendly staff.

Very nice place , had a nice kitchen even , super clean . Was a bit loud in the morning , but then was good ) overall a very good experience

- clean rooms - hospitable staff (all around) - great neighborhood - fantastic food/drink/store options in the neighborhood

I loved Franklin Guesthouse and would definitely recommend to others and I cant wait to come again. Convenient, safe and great places to eat. The staff was amazing, friendly and overall 10 out of 10 experience. Thank you.

Very nice

This place is worth the steep price. The rooms are private, squeaky clean, lots of natural light, and best of all they are so quiet. I appreciate such a private and quiet location in the heart of a busy city. 5 stars

Friendly staff very helpful Great area

The room was very spacious and had many amenities: kitchen appliances, Utensils, pots, pans, glasses etc. The bed was super comfortable and we got plenty of good nights sleep. The room was next to the elevator and close to the lobby but the noise was not able to be heard in our room. We highly recommend the hotel!