Hampton Inn Manhattan-Chelsea

Although our rooms had adequate a/c, the lobby was usually very warm. Additionally for 2 of the 3 days we were there, only one elevator was working and it creaked! Also the a/c in our room was very loud. Staff was friendly and helpful

The place was dirty, I had a cockroach in my room. I also have a picture of it. The water and the shower was not hot at all. I’m very unhappy.

Warm service

It was super hot in the lobby and the breakfast area and the halls outside the rooms. Only one elevator was working and we ended up having to use the stairs to the 7th floor due to the long wait. We did appreciate the friendly staff especially the lady working the breakfast each morning.

Staff was so kind and helpful! Room was clean and as described. Thank you!

Everything as needed. Comfy bed and great pillows. Great breakfast. Wish there was a microwave in room. Noisy street but to be expected. Would stay again.

The A/C unit rattled and the fan created a racket throughout the day and night, but produced a comfortable temperature. There was no hot water in the room. Luke warm shower and sink were reported to the staff as well as the fan. Bed was great Room was spacious, clean and enjoyable. Staff were helpful. Lobby was comfortable and inviting. Location is great for attending our annual event.

Rooms are okay

Good

Could hear the lift going up and down all night. Very noisey.

I had to extend my stay by two days, because a couple blocks from the hotel I tripped over uneven pavement and fell the wrong way which resulted in a fractured rib. They were able to keep me in the same room and promptly reset my door keys as each extension became effective. Especially kind, empathetic and helpful were Betsy, Melvin, Sharon, and Alethea!! Thanks so much for your service and to the housekeeper who tidied up when I requested.

Very helpful staff and incredibly well located hotel. We had a wonderful stay.

During my stay I was given a room that the bathroom floor had recently undergone tile replacement. The marble (poor choice for wet surface) floor tiles had not been cleaned after installation (had a white film of grout) on the surface...I discovered while exiting the shower and sliding accross the floor landing on my butt! They sent up a maintenance guy to clean the floors and offered me a 20% discount off my stay, and some stay points. The next morning the elevator broke down and I was stuck inside the elevator until the fire department was called and I was rescued 45 min later. I was told someone from Ritz management would contact me...I still have NOT been contacted. My sister stayed in another room and had to be relocated because the thermostat in the room was missing and the carpet was musty. Overall this hotel is in VERY BAD SHAPE!

However, the staff are very welcoming and the breakfast is great!

The hotel could use some updates and the rooms are small but it was clean and the staff was very friendly. We felt safe. We would stay there again.

Staff onsite was able to rectify the situation but the initial oversight caused unnecessary delays after a long day of travel. Just a note of caution to anyone who finds themselves in a similar situation.

The elevators are painfully slow. We waited 10 minutes in the lobby for one to finally get there. When we got to the floor we were hit with a heavy perfumed smell from floor cleaner I guess? The room also had the same odor. As someone who is very sensitive to artificial odors which can cause breathing issues this was not at all acceptable. The beds were comfortable enough. The breakfast offerings weren’t great. We chose to go out to eat. The QR welcome info contained no useful info about checkout procedures or time. When we were leaving the staff had a door off a room, and trash filled the hallways which were very narrow making it necessary to take large steps over and around bags. All in all it got the job done, but I won’t be back.

Great location outside of the typical touristy areas. Clean and decent size room. I wouldn't ask the front desk for NY restaurant suggestions, though!! I'm a NYer and asked for a few and was told Red Lobster!! Do your own research for that! Our stay was perfectly fine and would return.

Housekeeping was sporadic and often needed to be requested rather than be pro active.

Housekeeping was sporadic and often needed to be requested rather than be pro active.

Great place to stay, clean room and great staff

So so.

N/a

Great location, older hotel with signs of wear. Stayed for three nights and had no issues besides traffic for the elevator that is rather old. Breakfast was very simple but they are transparent about that. No major issues besides a vacant hotel room beside the one I stayed at that looked like it was in the process of being cleaned/ refurbished and two big bags of the previous guest's trash sitting there holding the door open for several days. I think staff should have cleared out that trash much sooner.

Good

No complaints! Everything was perfect

Good value for money.

Very good

I bought face masks because a message from the hotel informed they were required inside, but when I got there no one was wearing any. The door handle to my room was loose and I had trouble opening it. The soft pillows hurt my neck.

Staff

The room was a good size, very cozy, with bigger bathroom.and closet, and the desk chair was so comfortable. Staff were all very friendly, and quick to help fix any issues. There were good choices at breakfast, and the all day/night coffee or tea was great.The 12pm check out was nice. I bought face masks because a message from the hotel informed they were required inside, but when I got there no one was wearing any. The door handle to my room was loose and I had trouble opening it. The soft pillows hurt my neck.

The hotel was at a great location for our trip. The staff was very helpful and made us feel very welcome. The hotel was very clean and well appointed. Would definitely stay here again.

Amazing service

Small room typical of new york. Good breakfast. Helpful staff. Good location.

Really good

Good value for lower west side area of NYC. Walking distance to Flatiron and Chelsea Market. Subway was only a block and half away. Staff was courteous and responsive. Stay was pleasant even while some remodeling was being done. Luckily our room was completed already with new matresses and wall art. Room sizes and hallways a little small typical for NYC though. Overall stay was pleasant we would stay there again if presented with an opportunity.

Horrible mala atención y cobran de mas

It was the worst 8 night stay of my life. The hotel under construction with no notice. I worked nights but 1st two nights no sleep because they were drilling on the other side of my wall- curtains broken-sink leaked on bathroom floor. They moved me and the next room had no air conditioning for the whole day. The manager wouldn’t discount my room or stay although I didn’t sleep for 1st 2 days and had a gallery I was installing till late hours and opening night on no sleep. Them same thing for my last two days- drilling in my walls and wanted to move me for the 3rd time. Manager once again very inconsiderate and offered no discount or free rooms since 4 nights of no sleep and paying high prices for no care and consideration for the guests.

Location was nice because it is near my daughter's apartment. Breakfast was excellent. Staff accommodated us requesting an extra blanket very quickly. Great stay! Ice not on our floor, but really not a big deal.

Location was nice because it is near my daughter's apartment. Breakfast was excellent. Staff accommodated us requesting an extra blanket very quickly. Great stay! Ice not on our floor, but really not a big deal.

El personal de limpieza era buenísimo y la ubicación del hotel era espectacular. Lo único malo es que a veces solo funcionaba un elevador y tardabas bastante en bajar al lobby o subir a tu habitación.

Very helpful staff and excellent location had a great time!

Clean room and friendly staff.

The staff was excellent. Very nice and very helpful. However, the place needs remodeling and a good deep cleaning. The room smelled like feet and dirty head. I would not stay here again because I am very delicate about cleanliness so maybe keep that in mind. The chairs at the cafeteria area are so worn out. Overall I would give this place a 6/10 which is unfortunate because the staff is truly good.

Estuvo bien, la ubicación fue lo mejor. El desayuno no nos gustó nada la verdad y todo estaba frío, pero la persona a cargo del desayuno era muy amable. El personal fue amable, pero hubo una persona en recepción que no fue muy paciente con nosotros cuando tuvimos dudas. Sin embargo, lo recomiendo si se van a quedar solo para dormir y salir a la aventura.

Property was ongoing room upgrades, extremely noisy in the morning (early). No real facilities for a later in the evening arrival. Value for money, debatable

This was my second time staying at this hotel as my first experience with this hotel was good. There a a few points that need to be upgraded at this hotel for example, the bathrooms, hallways and the doors to the room. It is an old hotel that needs a update. The breakfast was very good and the staff was very friendly and helpful. I would stay here again as the location and price point were great.

I’ll keep this short everything was perfect, will definitely be staying here again

The staff were really nice!

They have valet parking

El hotel comodo y bien ubicado

Our room was great! Breakfast was good and staff excellent!

It was very clean and good location

Clear room

Location amazing, Nothing went the extra mile, staff were not rude but they didn’t give a warm American welcome. They just did their job.

Great location, clean rooms, and helpful staff.

We had a lovely stay.

Pros: location is good and a little off main road so not too noisy but sirens could still be heard, staff were nice and helpful, free breakfast was good with the usual basic options, and room was clean but was only serviced one of our three nights. Cons: The entrance is a major tripping hazard, like the floor is caving in but covered with rugs, room linens were fine but the pillows were paper thin and I had to combine 4 to make even one decent pillow, the bed was not comfortable and felt like sleeping on a piece of plywood, need to upgrade the toiletry options - hate the bar soaps, the bathroom had a huge mirror vanity that blocked the only outlet in there, and finally the elevator was very sketchy and we even got stuck in it once on our way down to the lobby (the elevator alarm was going off all morning so this must have been an ongoing issue that day and from what I could tell from the markings on the permit card inside elevator was the last inspection was done in 2022)

Good breakfast clean room and bathroom attentive and friendly staff

Good stay & friendly staff. Property is dated and needs repairs, including the old & slow elevators.

Nice hotel in Chelsea area. Only about 8 rooms per floor. Area can be noisy with vehicle traffic/emergency vehicles but it’s like that everywhere in Manhattan really. Staff put out lemonade mid day in the lobby which was nice, and there were plenty of breakfast options to keep the kids satisfied. Had a great stay.

Exceptional

Very good

The staff was great. They were really nice and comforting.

The hotel is a good choice because the location is near subways stations. The breakfast area is a little bit small but it is ok. The staff is very kindly and helpful.

The room was really clean and well air conditioned, the staff were very friendly, helpful and professional, the breakfast was very good and we hope to stay at the hotel again.

The location can’t be beat, at this price point. So close to many food choices, the subway, and amenities. The elevator was a little squeaky and we could hear it from our room, but it didn’t keep us up at night.

The location can’t be beat, at this price point. So close to many food choices, the subway, and amenities. The elevator was a little squeaky and we could hear it from our room, but it didn’t keep us up at night.

Loud room air conditioners. Urine on bedspread. Breakfast sub par. Broken elevator. Staff very helpful and friendly! Not up to Hampton Inn standard.

Staff = AMAZING and friendly

Room was clean, breakfast was good. My only complaint is that the bed was not comfortable.

One elevator didn’t work the whole time and the other one was iffy. Was on the 12th floor so was frustrating. The “fire” emergency lights were on our floor were on all night. It’s an older hotel. Overall, clean room in a good location.

Very good

Dissapointed in this hotel. Had expected better. Stained carpets. Only one lift out of 2 working thoughout our stay, 3 nights. This led to over 10 minute waits at times. Staff advised on check in that it would be fixed the day after check in then on our last day were heard to tell other guests it had broken the day before with kids jumping in it? Not ideal in a 20 story hotel.

Good

Clean and rooms big enough for 4 adults. Would recommend

I love th experience

Everything was great

Clean and convenient None

Oof, avoid, minimal sleep, super loud, doors slamming and people yelling all through the night. This hotel seems to function as something other than just a hotel, longer term ‘residents’ I suspect partying into the night. Overpriced even though cheap. Breakfast about as gross as you might expect considering price :/

Clean and convenient None

Had to turn fridge to 7 to get it cold. Had an odor. High pressure water in shower, but no hand held. There is no pool at this location. Kitchen is rather small for such a large hotel. We took our breakfasts back to our room. The did change breakfast selections out each day. Only 2 elevators, small but they are very fast. There is 20 floors so you will make a lot of stops during busy times. They only have 1 bell hop cart in a hotel with 20 floors. It is the best looking property on that street. Subway is around the corner...3 minute walk. Some restaurants and CVS within walking distance.

Very clean and good location. Big breakfast!

The elevator isn’t very promising. You’ll hit your floor and it shakes all the way up and down…then it will not bring you to the floor the first time you hit the button. Our room was on the 19th floor and it brought us to the 20th. Wanted to go to the lobby…brought us to the basement area

Location fine Breakfast just okay

Small minor fixes needed but overall very clean and as usual Hampton never let me down. Perfect location. Staff was amazing. The OJ at breakfast was definitely watered down to almost nothing but otherwise everything was great.

Great location. The staff is very nice and attentive

AC was great- staff was very polite and excellent

Was a quick stay. Staff was super nice but the hotel needs an update

Location of the hotel was fabulous. Close Trader Joes, train station and restaurants. Staff was great, really enjoyed their attentiveness. Only drawback was their breakfast, they had the waffles, eggs but wished they had more yogurt and fresh fruit... but then again, it's New York, there are plenty of breakfast places to go eat. Overall, I would definitely come back and stay here next time I visit the Big Apple.

Room was okay but needed some updating. Some colorful touches would’ve made it look more up to date and hallways had a bit of a musty odor.

Everything was amazing, all the employees are polite too

Everything was great and would stay here again!

Everything was good but the hotel had only one operating elevator for the entire 5 days we were there, which caused for long waits as we were on the 17th floor.

Staff was extremely sweet and helpful. They were very welcoming.

Yes

Breakfast and coffee were bad, we ate out daily. Everything is rundown and in need of refurbishment. Rooms are small, heat and cooling was fine. Beds were okay but not good. Location is good, close to subway and several good eateries. Staff were very nice and responsive. All said, we'd try somewhere else next time since we paid for breakfast we couldn't eat.

Room was clean however the front desk employees were not very welcoming or friendly. I had to call twice for shower gel, called at 1pm to have the room cleaned and was told by the receptionist “it is not every day that the room is cleaned but I will tell housekeeping.” Not a good answer. Need more that 1 person for breakfast

Did not have any pets - first time staying here and it will be the last one - not because of anything that happened, it is just that this hotel it’s not to my standards - my fault.

Simple and clean

Front desk staff was very friendly and extremely helpful.

Yes

Rooms: comfortable, decent size (family of 4 = 3 adult-sized & 1 tween) in a double queen bed room, bathroom was a bit tight but we made it work, lots of readily available hot water (definite must as the Temps with windchill was in the TEENS), popcorn ceilings, small closet (barely fit our 4 winter coats) Complimentary HOT breakfast: daily offering included some egg dish (scrambled or omlette), some meat dish (a type of sausage), some carb (potatoes or French toast); oatmeal, make your own waffle, cereal, yogurt, toast/bagel, muffins, juices, coffee & tea. Not blow your mind amazing, but well stocked/re-filled often and did the job to prep us for a busy day of sightseeing. They also had grab & go breakfast bags at the front counter if you didn't have time to sit & eat which is a nice touch and afternoons had a hot chocolate station set up by the elevator. The seating area also remained open throughout the day so if you wanted a meal of takeout or to reheat leftovers (as the microwave was accessible here), you had a nice place to sit and relax. Service: we don't need much but the service was impeccable and very attentive. All the staff are nice and always asking if we need anything. We left the "do not disturb" tag out all day once and they left us a note to ask for ANYTHING we needed. In all the hotels I have ever stayed at and done this - no one else has EVER done that. Location: PERFECT

Terrible. No value for money

Good location in Chelsea, very convenient for walking and close to the subway. The hotel is simple but comfortable, and the breakfast is modest but adequate. One small issue is that the bottled water in the room was not complimentary and this was not clearly indicated, which was a bit confusing. Overall a good practical option for a short stay in Manhattan.

Great stay and staff was very pleasant

Not a bad hotel to stay at ! It just needs some updates ! Great staff

The breakfast was ok.

First time tourist to NYC (three days/two nights) and picked the Hampton Inn for it's location, reviews and price. We loved our visit to New York and intend to make it an occasional thing, and will make Hampton our regular pick for lodging.

Excellent service

Good space

This hotel was perfect for us. Nearby amtrack station. Very clean. Front desk was nice. Breakfast included. Great, safe location. For the price, it’s not fancy by any means but it’s a great value. I’d say here again.

Clean room, the Check-in staff was good. It's in a good location, close to famous shops and tourist places.

Great staff

Easy in, easy out. Clean room.

Great stay with a friendly staff.

I've stayed here a few times before.. Everything is always perfect. I will be back again!!!

Our room was extremely clean and we loved our location near the subway!

The mayor of New York closed all traffic in the city so it was impossible to arrive as planned. Hotel was unwilling to help in any way

Nice breakfast

No parking lot, ballet parking offer about $90 to pay just for less than 8 hours

Es demasiado pequeño y no está para nada actualizado, la única ventaja es que tiene muy buena ubicación.

Clean rooms and bathroom, staff was great and even let us use their dryer because the public dryer was out of service. Breakfast was good and fresh in the morning.

Nicey was very kind and helpful when a booking snafu happened. Thanks so much!

Excellent, clean, convenient to places, super helpful and friendly staff, unlimited coffee and tea, even had hot cocoa the night it was super cold, i love the staff and place, rooms clean beds, bathroom super clean. Will be visiting again soon

Clean room helpful staff

room was clean, staff was very helpful and the complimentary breakfast was delicious. I will be coming back to this location

Great stay friendly staff

Cleaner room, first night I found dirty towels and blankets with candy and fruit wrappers on them. AC was not working the second day but staff was able to fix it.

The front desk staff was really friendly and welcoming. Room was clean.

The staff were wonderful, very friendly and helpful. The room was great, breakfast was as well.

Rooms were a bit tired and dated. Sheets could have used a really good wash or to just be retired all together. AC/Heater in the room was very loud when it kicked on, waking me up each time. Lobby restroom could have used a good clean and to fix the lock and slow flowing faucet.

My room was clean and the breakfast was nice and convenient. Extra Care like a hot cocoa station when I returned from a cold day was lovely

The room had human hair (not mine) on the bed sheets and towels. Overall the hotel was okish for the price and location.

Great location to my office and OTF. Breakfast was poor, but I wasn’t there for that.

A great “budget” hotel in Chelsea area - close to Penn Station. They offer continental bfast until 10 am and checkout time is also later at noon. Overall a great stay.

the room was clean, bed very comfy, breakfast was awesome, many things to eat from scrambled eggs and sausages to healthy options like yogurt, muffins, fruit etc. staff super helpful and friendly and location excellent if you like walking (best way to see NYC) to Greenwich Village, Soho, Little Italy, Chinatown. For the price and amenities it's unbeatable.

The room was clean and well taken care of. The complimentary breakfast was great each day and the staff was kind and helpful.

Breakfast did not have gluten free options.

The staff were amazing! Very friendly and helpful. The location is great! Close to really good places to eat, close to subway lines, and it’s not as busy as areas like Times Square. The only downsides to our stay was the bed and pillows were not great, and they only had eggs 3 of the 7 days we were there. However the rest of the breakfast they offered was pretty decent. Coffee and tea bar 24/7 was really nice. Would stay here again for sure!

Fantastic staff, room smelled so good, very clean, breakfast was delicious. Comfortable beds. Everything was excellent.

Hotel is in the perfect spot for traveling Manhattan! We were able to pretty much go anywhere with having the hotel right there. We had such a nice stay too! Staff were very friendly & our room was kept clean everyday with fresh towels & fresh sheets. Breakfast was also a good spread of different options like eggs, some type of meat, & etc. Would definitely stay at this hotel again!

The room was the most disgusting room I've ever stayed in

Good

The room was very clean and comfortable, the staff were all fabulous and welcoming - thanks for a great experience!

The workers were nice and

The front desk staff is wonderful. Everyone on every shift is kind, courteous, and helpful with information and problem solving. However, the room did not have proper/efficient heating. No temp controls working, only an external fan machine in the room. It would not change levels or warm the room up. It only blow cold air at one temp (70 degrees) This situation was extremely disappointing.

This is a great hotel with friendly staffs and very clean. The check-in was great; however, some of the breakfast items were still a little bit cold. I guess probably they just were taken out the refrigerator about one hour ago.

Melvin was so nice and helpful. The rooms were so clean. They're a little small but it's NYC. Location was fantastic and close to the subway station.

Honestly, overall this is a good hotel with a great price located in a very nice part of Manhattan. You’re just two minutes away from fifth Avenue and all the luxury shopping. Also a few minutes away from the nearest subways to take you up and down into the other Burroughs if you needed to. The hotel room specifically is very outdated and does need some remodeling but overall my experience was great and the staff are amazing, helpful and welcoming. I definitely would come back.

Awesome!!

Rooms were nice and clean - cleaned every day. Comfortable beds. Late check out automatic -12pm. Happy to hold luggage whilst you spend your last hours in the city. Ideal location to get out and about either uptown or downtown. Would definitely stay here again!

The breakfast area was always out of items and extremely overcrowded. There was no apple juice or orange juice 4 out of 5 days of our stay. Our room had no heat. Had portable heaters placed in it. One did not work and one shut off every few hours. We had to ask toilet paper 3 out of 5 days. We had to ask for towels 3 out of 5 days. The staff was friendly and nice but the overall stay was extremely poor.

The room was clean but showed signs of wear. Early check in was great! Breakfast was ok.

very good

The hassle of waiting with the maintenance guy for an hour when we arrived, where we needed to change, who couldn’t fix it and couldn’t let us know what was going on in itself disrupted our trip. Then offered a room downgrade without a view which we declined if it could be sorted. Told it would be sorted and a very small heater placed in room for the night. Freezing room until the heating was eventually turned off turning off the cold air. That’s exactly how the situation unfolded. Very dated rooms with leaking tap and dated fabrics and wall finishes. Good location for me, but imagine being in a hotel with no heat in the winter paying near £400 a night and they don’t sort it in the week (we asked again to be told they’d check) and no offer or partial refund. No heat in New York for £400 a night!

Good breakfast options on property. The staff was very nice and accommodating.

Staff was accommodating and friendly

excellent staff

The staff was very friendly and helpful. We enjoyed our stay.

Perfecto

The front desk was friendly and professional. The room was very tidy.

We stayed just one night here but it was peaceful and very decent.

Nice place, friendly staff

I've never had a hotel run out of hot water before. Room run down for NYC rates. Staff were great and working with what corporate gives them.

Fantastic stay!

Very nice reception staff, good breakfast, convenient location to public transportation

Staff were helpful, check in and out was v very easy. Breakfast had lots of options for the kids. We walked from the hotel to times square a few times.

Very nice and friendly staff. We needed extra towels and pillows and brought them right up. Free hot chocolate at the elevator was very welcomed on our cold walks outside.

The bed was a little uncomfortable. Great location near the subway

Breakfast was not good and there was not any hot water for the shower it was cool to warm. Location worked well to get around

Front desk ladies were exceptional! Very friendly and helpful!

Friendly staff and clean room !

Location was good but the condition of the hotel is poor. Service was not good. The ladies behind the desk wouldn't even look up when you walked in and you had to walk right past them. The price was crazy high, definitely would not recommend or stay again.

The staff at reception on the 13th at check in were great. the check out is a bit chaotic but did express checkout. the room was a good size and very clean and bathroom also big and clean. coffee was good and location for me was great as close to penn stationz the outside probably needed sand as very slippy and messy due to the snow this morning.

Decent breakfast otherwise they could use soundproofing for their windows at times. Otherwise overall state is good.

Convenient location to the 23rd st subway. Safe neighborhood. Friendly staff.

Great place, good value yet clean and prompt service in a great location

Staff was super courteous, friendly, breakfast was delicious, fast internet. Room was super clean. Only thing is the gym is literally a tiny room and no where to workout, no dumbbells.

Nice view and comfortable room

Staff

Staff not welcoming. Also kept my bags and gave them back without asking for the ticket. The night lady with short hair was very nice.

Amazing hotel staff: especially Sharon, Ruby & Juan. Good hot breakfast included & fresh coffee in the lobby 24/7. Great stay at Chelsea Hampton Inn. Thank you!

friendly staff, complimentary breskfast a +. good value, cool area

Room and bed was little too small.

We were in New York City for the day and were staying the night at the Hampton Inn Manhattan Chelsea. When we got to the hotel at 10:00 am to drop off our bags I asked one of the front desk people about getting a roll away bed to our room. She said if there were any available it would be in our room. When we returned at 10:30 at night I asked again about having a roll away bed. The person at the desk called housekeeping to bring one up. When they arrived to our room they brought a baby crib. The housekeeping attendant didn’t speak English so I called the front desk and let them know what happened. She apologized and said they would send one up. She called back a few minutes later and said they didn’t have any and would send up extra comforters and pillows. The attendant came back with one pillow and one blanket. I had already been resigned to the fact that I was going to sleep on the floor and let my wife and daughter sleep in the bed. One blanket was not going to cut it. I asked him to bring up two more blankets and we needed an extra towel. After coming up twice I think he was fed up. Another attendant came and literally dropped one blanket in my hands and turned walked away fast! Wasn’t a great experience in terms of trying to make your guests comfortable. The hotel was fine, but communication amongst the staff can be improved.

The staff were very helpful and professional. The room felt more like a motel room along a highway than a Hampton Inn room in Manhattan. The quality/price ratio was lacking.

room and shower was cold with limited hot water. check in was not great

Fresh breakfast daily. Coffee bar available 24/7 super convenient on the go. Kids enjoyed making hot cocoa.

The room we were given was a very tight only one chair to sit on The toilet was running all night long and the heat in the room couldn’t be controlled. Cold at night as if the thermostat was controlled at night to their mood. My shower in the morning was not hot only mild temp. The homeless at the street level was very uncomfortable and made it unsafe with their belongings crowding the sidewalk. I would not go back to this Inn

Big rooms for Manhattan! Love the free breakfast and coffee

I really like the staff customer service was great food was good i will always book this hotel when I'm in NYC

The location is good with lots to do and see nearby. The lobby and breakfast areas have plenty of seating and staff was very helpful. The size of the rooms is a little small, but they have all the right amenities.

Pleasant and helpful staff

Great stay, good breakfast

Breakfast and gym

Wish Hampton would change up breakfast more. But leave the waffles and oatmeal!!

Great customer service they are the best

The place and hotel are ok

Good location

Great hotel in a great location. Please keep the prices affordable so i can return again & again! :)

It was nice having the breakfast included with the room.

Travelled with kids and had a great experience

The Chelsea location is excellent, the rooms are comfortable, the amenitites are good, the staff is very helpful, and the prices are reasonable for NY.

Clean room, friendly and helpful staff, would stay here again.

Excellent

Breakfast was good--small eating space. Staff were amazing. Room was comfy. Outside the hotel felt a little sketchy.

My bathroom has a fan, which seems uncommon for a lot of hotels unfortunately, and the shower had great water pressure!

Excelente

Food was fresh. Eating area was clean and comfortable staff was helpful and food variety was adequate.

The room was clean and staff were nice

Really basic and grungy room/hotel to pay over $400 per night

Nice place to stay!

Room was clean Slow elevators

Very clean rooms, decent area and the staff were extremely kind and helpful.

Clean, friendly staff and great value.

Breakfast was ok. Staff were friendly and helpful.

Cleanliness and friendliness and good breakfast. I would recommend it to anyone

My stay was extremely disappointing. The hotel was in very poor condition — the curtains were ripped, the furniture was dirty, the bathroom had stains, and the mirrors were damaged. I had booked for three nights but had to leave and find another hotel to finish my stay because the room was unacceptable. To make matters worse, I was not reimbursed for the two nights I didn’t stay. I would not recommend this hotel.

The staff is great and always willing to help.

Bathroom was clean, except the shower curtain didn't stay stretched across the shower. Noise level was ok. It was NY with sirens all hours. Staff w2as friendly and helpful. Washer & dryer on site!!!

The room was good and the staff, phenomenal. The hotel had a sewage smell upon arrival which was pointed out. The smell evenly dissipated by day 2.

Yes, clean room and wonder staff.

Courteous staff running a one-man-show at our 1 am arrival. Room was clean. Breakfast was okay. All you need to catch some zzzs while exploring NYC. Close to subway!

Good clean hotel at a reasonable rate!

Yes

Room was clean and big enough for an overnight trip. Bed and linens were comfortable. Staff was very helpful and friendly.

The room ac/heater unit was horrible. Its a thru the wall unit. It blasts on and off all night, loud, blasting cold air for about 10 mins. at a time, didnt sleep at night due to this.

Clean room, great helpful staff. The coffee pot and light were broken.

The hotel is convenient and generally quiet (although the elevator was broken one night and that was loud). The hotel is clean, the breakfast fine. The staff could be friendlier. It's an affordable but not amazing option.

clean

Our room was quiet which was very nice. The elevator’s card access only did not work, so it was less secure. Location is great!

Can do better

Breakfast wasn't healthy ... typical American high-carb/fat, low vegetable fare. Room was clean and front desk help was very friendly and professional, but little details dragged down this Hampton Inn a notch or two: scratches around the doors, stains on the mirror and a TV remote that didn't work. OK, especially for the price, but could be better with a little extra attention (and money). I've stayed at much nice Hampton Inns in the middle of NOWHERE.

For the price I paid i definitely would not recommend. The staff was friendly and the front host was kind. However, the lobby smelt absolutely horrible. The elevators smelt bad the hotel rooms were extremely dated and the carpet was filthy. I appreciate the staff and their hardwork but I would not recommend this due to the high price and terrible dirty odors.

Nice clean hotel with very friendly staff. Would definitely stay here again.

, we plan to return next year God willing!!

WiFi didn’t work. Chair in room needed cleaning.

I was happy to find this well kept hotel located near my son's apartment. The room was very clean - and I am picky! The staff were incredibly friendly and polite, the breakfast, although not "healthy" was a welcome morning option rather than yet another restaurant! The breakfast staff were very efficient, refilling and cleaning. I was definitely impressed with this little hotel!

Room cleaned daily but really dated, dingy and not worth the money. Do your homework and pick another part of the city.

The desk managers were excellent , helpful, and pleasant

I really loved that breakfast was available and there was ample space for enjoying the food. As a gluten-free vegan, however, there were few good options for me. Coffee was great, staff were helpful and friendly,

Staff were very nice and helpful. Older hotel. No problems

👍

Property was safe, clean,great location and the staff was wonderful.

Great location.

Clean but older Staff nice but nothing special

Great location. Good room.

The staff were friendly and the location was great for public transportation. Also the continental breakfast satisfied.

Central location for NYC activities.

The hotel needs upgrade

Great times!

Good location!

Great location

This place is showing its age and the "fitness center" was hotter than you know what. it had three cardio machines and that's it. The breakfast was not very good at all.

Great location and good value for NYC

Very rude staff

The front desk was amazing. Breakfast was so good and unexpected (i thought it would just be continental). Room was comfortable. Walking distance to a subway station for long journeys, but was able to walk to my broadway show in less than 30 minutes as well.

It was great, it was light.And I enjoyed it

Our accessible room was a good size and the bed was comfortable. The hotel overall is not in top condition. The shower was almost impossible to use except as hand-held. There are just two small elevators. Breakfast was truly awful. The only bread item was sliced white loaf. I couldn't swallow the potatoes. The front desk staff were mostly friendly, but here is one very simple suggestion: when a guest arrives to check in, no matter how important whatever you're doing on your phone is, just look up, smile and say "I'll be with you in just a minute." We usually stay at another hotel on the same block, and I think I'll go back there next time. The rooms are a bit smaller, but the staff are super helpful and at least you can get a bagel and a decent cup of coffee for breakfast. Which, for $500 a night, isn't really asking too much.

Room was clean and service only happens every other day

Grab and go was always out of drinks

Conveniently located to public transportation and walkable to Penn Station.

This is my little hidden gem of a place to stay. Fabulous location, wonderful staff, delicious free breakfast, free coffee all day and super dog friendly..

Great location and great friendly staff!

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The hotel location is ideal. Staff and service were superior. The place is very clean but it is starting to show a bit of wear and tear. I would definitely stay there again soon. The price was right.

The room was neat and clean. The view was of the building behind with towels on the fire escape, which, of course, has nothing to do with the hotel. The staff was friendly and helpful. We would stay again. The breakfast was satisfactory with staff keeping the food refilled and warm.

Team is awesome, great location, super clean, complimentary breakfast; perfect NYC overnight in Chelsea!

Breakfast is ok but hot options could be much better.

Nice place first time

I loved it, the only thing it needs is more lights outside the property. Poor lighting.

Very good

For a night its okay. Bathroom was dirty and the principal door does not work well. The breakfast needs imrpovent, the choices were very limited.

We stay here often. The staff is great and the property is fine though somewhat older. The street area has become more and more questionable over the years. But, the location is too good for us to go elsewhere and the breakfast is the clincher.

Hotel was very close to FIT NYC and the staff was helpful and kind.

🙏🙏 Ruby for checking us in early, super grateful for you. 💛💛

Great location, very clean , great customer service

The only thing that disappointed me was the breakfast. The breakfast itself was good, but the eating area was a little cramped. The serving trays with the food did seem a little too small for the amount of guests. I did find myself waiting "in line" for the next batch of eggs to come out. It is difficult to plan ahead for a number of people to serve because not everyone will attend and you can never anticipate how much one person will eat, but I have seen bigger serving trays at less occupied hotels. The hotel is conveniently located in walking distance of quite a few sites and a couple of subway stations, so moving around was very easy.

Breakfast is nice. This is the second time we’ve stayed here so it’s good

Breakfast was good. This is our second stay here.

Great quiet place to stay. The beds were super comfortable and that's something I'm always concerned with getting older haha.

Room was average. Hotel staff was very kind! Thats always a plus.

Staff was absolutely lovely - just didn’t feel like it was very clean

The staff was outstanding

Decent, clean hotel and excellent service

This hotel is very nice and the location is very good! Very close to everything in Mid Manhattan, Breakfast was nice to have at no extra cost! the only complaint i had was the water pressure , wasn't that good and it was hard to flush the toilet. but that may also be because we stayed on the 19th floor!! Other than that i have no Complaints. Definitely would stay here again

When we arrived the smell of urine was so strong in the entryway. Luckily this was gone the next day when we left for the day. Staff was nice. We had asked them to hold our luggage which they agreed to, gave us claim tickets and then never moved the luggage to the backroom. It was in plain site by the FD for three hours. Wide selection of breakfast foods, but it kept running out. Luckily they had a lot of seating.

The property was fine. Our room was new. Lobby great. Buffet breakfast was good. When we came back one night. There were bags of trash on the sidewalk in front of the hotel. The next morning they were gone. But there was trash in front of the hotel. On the way to the shuttle was awful. So if you can catch a uber in front. You will be spared the ugliness. That happened on the way to the airport shuttle. Which was right around the corner.

Room was basic but lacked for nothing. Great staff, friendly and informative. Good location, transportation easy to find

This hotel was ok. It was sufficiently clean and the staff were friendly enough. It’s in midtown so there wa a lot of garbage and unhoused people hanging around. It’s very close We had a mishap and asked maintenance to come and they came right away

N/a

We got a great deal- second time staying at this hotel. Rooms are modern-large. Nice accommodations. Staff extremely friendly and courteous. Definitely would stay again. Close to many trains. Just be a little mindful- the street can be a little sketchy- just beware of your surroundings.

The room was great. Comfortable and clean. This part of the city was surprisingly quiet! What a great plus! The breakfast was good - morning coffee under the glass dome breakfast nook looking up at the sky and the skyscrapers was wonderful.

It was a great choice for our 4 day getaway, convenient location

It was ok. Breakfast food was not that great and the water fountain/machines were not working at all. Swimming pool etc amenities were not available at all.

Stayed for a few night because of business in the city. Very close to where I had to be so the location was perfect. I'll likely return next year.

Overall, good visit. Will stay again in the future.

This location was great for easy access to Penn Station and getting back & forth to the US Open 🎾. Lots a great bars, food trucks & delis. Only drawback was the valet parking which was pricey ($70 plus tax) per day. STAFF was very helpful, we will be back!

Nelson the technician was amazing, and Esther in charge of breakfast was incredible...They wanted to make sure you have a great time and good experience. Thank you!!!

Staff were friendly.Hotel was clean

I prefer not to say but I will not stay there again

Would thoroughly recommend.

Breakfast area and the breakfast let it down considerably for all guests as bfast was constantly running out not maintained and seating area and help yourself area is a shambles fir eating not fit for purpose

First room floor was wet under the carpet and had rank smell entire 2nd floor, was wet when you took your shoes off. Requested a room switch, front desk man was unfazed, asked no further details or apology but moved the room. Next room was okay, slightly run down and glitchy tv but comfortable. Charged 100 dollars for 30 minutes late checkout which has never happened at any other Hampton property, especially without a phone call or reminder. Would stay only at 100 price point, otherwise better deals elsewhere.

Dirty, uncomfortable.

It was super great, comfortable bed and room. The AC was the only issue. It would get a hot at night

The "gym" is a joke. It's a stationary bike, treadmill and elliptical. Very small not even enough room to stretch and no weights

The room was comfortable and quiet for the city. Easy walk to lots of sights and food choices.

Good hotel

Valet is a nice touch!

The rooms were pleasantly a nice size compared to other hotels I’ve stayed in the city. Good AC and a nice shower. I would definitely stay here again. The location is central and there are lots of options within walking distance. Free breakfast for all

The food was great, everything was a good portion and the temperature correct,

Everything was very good and the staff extremely friendly and helpful. The air conditioner in the room needs some adjustment. It was either too cold or too warm and was very loud running.

Staff was great and so friendly. Only thing is walls are very thin so you hear everything. The breakfast can have some more options but it was ok.

I walked into room and my eyes were drawn to the snack table. Fritos, Doritos, and Cheetos were suddenly within an arms reach. I contacted the front desk and was informed they are complimentary! I’m not sure there’s a better thing than learning midnight drunk snacks are free.

It’s a very confort hotel, easy transportation.

Did not love that we were charged for two water bottles that we did not drink, but the concierge eventually reversed the $6 charge. I would stay again, just ask them to remove the water bottles to avoid that charge.

The room was very good. Breakfast can be better

It was pretty decent. The staff were really nice.

Parking while waiting to check in could be tricky as it a busy street. The front desk staff did everything they could to help with the situation. Overall we had a positive experience.

The areas around the hotel definitely need updated. We had a 2 queen room and it hardly had any room for the 4 of us to move around in - very small and beds made very loud noise when you laid down on them (not to mention very uncomfortable). Very thin/sheer curtain for window you couldn’t close all the way. Staff was however very friendly and kind which we loved.

Good

The hotel itself was not bad. There was an area about 30 feet from the door that was used as a toilet for the homeless people. It was unpleasant to see and smell. There was plenty of dining choices about 2 blocks over.

Great staff, clean room, old crappy carpet made allergies flare up with the AC on and blowing the air around.

The cleanliness of the breakfast area can be more clean and organized. There was hair in the eggs and potato trays

It's convenient for being so close to multiple subway lines. The NYC subway express lines would usually stop at the 23rd Street stop, so you have more options when it comes to taking the trains. We stayed at this hotel for only one night and booked it in the last minute, as an adjustment in our itinerary in NYC, but it worked out well.

Breakfast can be improved. Not much options for vegans

El Hotel es muy acogedor, limpio y tranquilo. El servicio de limpieza tienen A, empleados amables. En cambio en el "Front Desk" no tienen personal que hablen español, cosa que en lo personal considero muy importante. Cuando el idioma ingles del cliente no es muy fluido surgen inconvenientes y se tardan en resolver. Las empleadas que nos tocaron no fueron muy servicial, pues tuvimos un percance y no tuvieron empatía hacia nosotros que nuestro idioma ingles no es muy fluido.

Great location to stay downtown and sometimes this has very great prices

This property was completely run down. There was no reason to have broken doors, TVs that didn't work, and staff that was rude.

No Complaints!!! 100% 👍

Frustrating that the Direct TV continued to freeze. could not even use TV.

I can’t believe Hilton would even have their name on the Hampton Inn! It is beyond rundown. You had to body check to open the room door, then the deadbolt wouldn’t lock from the inside. It was the most uncomfortable bed I’ve been on in years. The TVs were sporadically working (I overheard many complaints that these were not working at all in many rooms). There were broken parts in the room and pillows had blood or pen stains. While they advertised a workout room, it had no weights, only a couple very old cardio pieces. The staff was completely rude and curt with anyone asking questions or voicing a complaints. Truly my worst experience at a Hilton property. Avoid this location at all costs!

Overall it was a great stay!

Both were ok

My kudos to the manager on making the customer comfortable and welcome. We liked the location and breakfast options. Would stay here again.

We had an excellent time. Hotel location was great, close to a 23th Metro Station, Flatiron district, Whole Foods, pharmacies. Also quiet and relax to sleep. We were received by Ruby who was great to us!

The breakfast was really good and abundant. Every day they had different options! There were many bakery items, eggs, bacon or sausage (depending on the day), potatoes, cereal bar, mini waffles, yogurt, different juices, coffee, tea and fruits (apple and banana) What I am always concerned with was the smell in the room, specially in older hotels, but here, there was no smell at all! They allowed us to leave our luggage before the check in time and after our check out.

The ad said there was parking for 50 per night, there was no such parking available. The portable air conditioning unit made a lot of noise.

Frankly, I should get my money back. The air conditioning didn’t work in the room. They said they were gonna send a technician up and never saw that person. What’s up half the night sweating

It’s in a good location but the rooms are small and old. Beds are not the most comfortable. When we arrived the staff was not friendly at the front desk but the breakfast staff and checking out staff were great.

First of all, the room was not properly cleaned. As soon as we got in, we noticed a couple of body hairs on the floor of the bathroom and inside the tub — clearly left behind from a previous guest. That was really unsettling and made us question the overall cleanliness of the room. To make matters worse, there was no air conditioning in the room. This made our stay very uncomfortable, especially during the warmer parts of the day and night. It felt stuffy and hard to relax or sleep properly. The only positive thing I can say about this hotel is that it has a good location. It’s close to restaurants, shops, and some main attractions, which made getting around convenient. But unfortunately, that alone doesn’t make up for the lack of basic cleanliness and comfort. For the price we paid, I expected a much better experience. I wouldn’t stay here again, and I wouldn’t recommend it to anyone unless the hotel addresses these issues seriously.

The room itself was a bit small and our bathtub kept overflowing with water. We put in a request during our stay to have it fixed, but it was not.

It was convenient to the subway

Room clean. Bed comfortable. Toilet failed. Eventually had to change rooms. Staff handled the situation as best they could. Breakfast ok but nothing special.

Awesome

It was close to everything via subway or walking. Safe area with an excellent vibe. Housekeeping did a fair job.

Very convenient for the purpose of my trip!

Great location, right next to a subway station and very close to other stations if needed. Very clean and modern room, has all the necessities you need and if not you can easily ask for it. Coffee/tea, hot water and cold water are available 24/7 which we absolutely loved. Breakfast was standard but they have a waffle maker which is great

Such a great spot for getting around key places in NYC! We could walk to Times Square, High Line, and the subway was just a block away. Reliable breakfast, pleasant staff, sizable room for a NYC hotel!

The room was big and clean. Older carpet but clean room and solid bathroom! I stay in hotels 100+ room nights per year. The bed was top class and I would stay here again for that alone!!!

We really enjoyed our stay. Kim at the front desk was wonderful and accommodating!