Hilton Brooklyn New York

Bed not great and towels not soft

We had an early flight and was able to get an early check in. No hassle, no problem! If anything, the two 50+ inch flat screen in our room were a bit out of sync, so it created a slight audio echo effect..../s

Terrific staff. Room quiet and great location. Bathroom clean and shower components great. Had a great stay.

It was the perfect location for visiting our daughter. Many places to eat within walking distance.

From the room to hotel staff . Everything was amazing. I’ll definitely be back

Spacious clean room, great amenities and helpful staff.

Great staff

Breakfast was great, room nice and clean. Great location in Brooklyn.

This was a wonderful place to stay, I loved the hotel. It was clean and quiet and everyone working there was very kind and helpful. The only thing stopping me from giving it 5/5 stars was the coffee situation. In order to get a coffee you had to go downstairs and order from the restaurant, and just regular black coffees were $5 a piece. You had to wait in line with the rest of the people going in to each the breakfast buffet which was kind of a drag. I don’t love having to stand around in pajamas at the restaurant just to get coffee in the morning, so the next day we had it sent to the room which was almost $30 for a carafe of coffee. That being said it was a relatively small thing unless you’re absolutely addicted to caffeine like I am. The rest of the stay was absolutely perfect, they were so accommodating and kind and helpful, the room was comfortable and clean, and very conveniently located. I will definitely stay here again.

Horrible staff. I would highly recommend any other property in this location. The property should be reviewed by its brand.

Elevator was a nightmare, trash by the elevator was unacceptable, overflowing most of the time. Same in the downstairs bathroom. The 2double bed room does have a great set up with lots of light. The staff are great, it just seemed they were short on cleaning staff. Bar was lively at night.

*

The room and bed were excellent. The only negative was they charged $35 a day for fee that if you bought food there it would be credited. I still do not understand what this was for.

Great stay! Clean hotel with friendly staff. Ideal location.

Clean room and location

Great

No cup or glass provided in room

The breakfast was expensive and average

Rooms were clean. Common areas need improvement in cleanliness. Specifically the floors. In restaurant, hallways, public restrooms. Breakfast adequate — pricey. Staff helpful. Good location.

On the good side all the front end staff were very nice and professional .

Where can I find my last Seattle reservation

Good

Pleasant

Breakfast served till 11AM and decent

Our only problem was an extended wait time to get our delivered from parking in the morning, The staff at the deske was very helpful however after we had waited quite a while. It arrived quicky then.

Terrible stay. Waste of money. Couldn’t sleep from loud squealing sound.

Passable

Room adequate if a bit dated. Daily service of room. Upfront 'deposit' for Tourist Tax poorly explained - opportunity to reclaim not adequately described. Great Cafe next door (White Noise Coffee) where we had breakfast every morning.

Rooms are big and spacious and the staff were very kind and accommodating. In a good location and would be glad to stay here again.

Great sized room! The attention to detail on the booking request didn’t seem to be even considered. We asked to be on the same floor and the staff weren’t really helpful. Extra costs which we knew were part of the stay, but no wifi included?! Wow that’s just a given these days. I think it was over priced for what it is. Also the shower was difficult to get going. There was thumping and noise coming from above our room at random times of the night- so quite disruptive. I was disappointed with my stay here.

Very pretty room and bathroom. Our room was on a corner, loved the windows. Nice lobby and bar. Great bartender. Helpful staff. Liked the daily credit. We ate at the bar one night, Delicious! Daily maid service was greatly appreciated. We often stay at Hilton's. We love the super comfortable beds, soft bedding, fluffy pillows. We didn't feel that they were as exceptional as usual. Comfortable but not outstanding. The bath towels are usually soft and a pleasure to use but our towels were a bit scratchy. Parking is high.

Very pretty room and bathroom. Our room was on a corner, loved the windows. Nice lobby and bar. Great bartender. Helpful staff. Liked the daily credit. We ate at the bar one night, Delicious! Daily maid service was greatly appreciated. We often stay at Hilton's. We love the super comfortable beds, soft bedding, fluffy pillows. We didn't feel that they were as exceptional as usual. Comfortable but not outstanding. The bath towels are usually soft and a pleasure to use but our towels were a bit scratchy. Parking is high.

I changed for a further 3 nights to the Hilton and it was a world of difference. Professional staff, clean rooms, the aircon worked perfectly and it was in a prime and central location. As a single lady traveller, I felt perfectly safe there. The buffet breakfast was excellent and I would highly recommend this hotel to future travellers.

I always leave happy!

Good

Advised that accommodation had been booked around the corner in another hotel. No assistance given to locate hotel or carry bags to alternative hotel. Hilton was prepaid, had to pay for nights accommodation at the alternative hotel, no refund given to date. Not a good experience and out of pocket. Disappointing that Hilton can treat its customers like this, I would have expected better from this chain.

A great location and such a dedicated, professional staff

Very good

Exceptional

Great location

Exceptional

Very good

I love that it was close to my job and my boyfriend’s job. The breakfast was good and the staff were super nice. It was relatively quiet. I got to really enjoy myself. I wish there were more gluten free options for breakfast.

I love that it was close to my job and my boyfriend’s job. The breakfast was good and the staff were super nice. It was relatively quiet. I got to really enjoy myself. I wish there were more gluten free options for breakfast.

Exceptional

Newer property, great location, nice bar area.

Nice renovation great location. Breakfast was nice.

Nice renovation great location. Breakfast was nice.

Hotel with ni parking! No staff to help with luggage and with the snow everything was dirty.

Nice lobby bar, good location

We did not have heat until after midnight on the first night. The breakfasts which was "included" were edible but mediocre. We ate somewhere else. There was an added $35 a day fee required when we checked in for incidentals, like $10 waters and canned drinks and $7 M&Ms. Sheets on the bed were torn. We won't be back!

Clean

Clean

Not very clean. Not dusgusting but not what you expect. The carpets didnt appear to be vacuumed. The bathroom smelled like cigarettes and I think someone had shoved toilet paper into the rusted ceiling vent to try to help.

Unfortunately we were suddenly and loudly woken up by the sounds of a hammer drill and loud banging at 3 am. The hotel staff was drilling and hammering the door to the room next to us from 3am- 3:45 am. The hotel staff never contacted us with an explanation or apology. It was very disappointing considering the cost of the room. The next morning when I asked staff they were very relaxed about the issue and didn’t seem to feel a need to be apologetic. Will not return to this location.

Exceptional

The customer service from the the Hotel Receptionist was superb!

N/a

It’s kinda old. The valet parking was bad. They working with a garage nearby and charges about 10$ more than the garage’s rate and no in and out privilege. The garage asked people to let them know 40 mins ahead of departure, and they are very slow on retrieving vehicles. There are many parking garages nearby many of them have a better price. The hair dryer is broken and stinky. Not the best they can do.

The property very clean, the staff was very welcoming. Beautiful place to stay.

The room was great! Very clean, nice bathroom!

Solid hotel, nice staff

AC did not work for heating mode and it was freezing in the room

The room was great

La cama estaba llena de migas como si no cambiaran las sabanas. Las mesas y luces llena de polvo. Te ofrecen wifi y no, no funciona. Desayuno incluido de 7:30 a 11:00 y ya las 8:00 am se habían terminado. Te cobran un depósito de los cuales 40 no son reembolsables. Y tienes que consumirlo en cosas vanas aunque no quieras. Mi pareja salió con alergia del polvo tan grande que había.

Too many unmentioned charges. Checked out two days early because of storm and they wouldn’t issue a waiver for refund.

Great staff

Room was nice, hotel was nice, staff was great.

Great hotel

They let us check in early. Staff was very friendly. Room was clean.

Front desk staff is awesome!

Clean & spacious rooms which are well laid out with comfortable bed and chairs, well functioning plumbing and heating, good lighting, convenient valet parking, excellent room servicing, TV, friendly staff, excellent bar in lobby, quiet, and a responsive front desk... We will certainly be back again without hesitation.

Just mentioning to have fixed - loose handle on shower door.

Exceptionally clean room, friendly, courteous and responsive staff. Quiet and comfortable room. Great location for subway access.

Ruth is the best person to ever exist there quite honestly. She is the most inviting and welcoming soul you could absolutely come across and be blessed to meet. She went above and beyond to make my stay feel loved and catered to. Ruth deserves her flowers and she needs to the head to every committee you guys offer.

Nice, great service only complaint is that the towels and bedding had a lot of lint

Clean rooms

Courtesy staff shout out to Jade and Emily for all their help.

Na

One thing missing were snack and beverage choices in the first floor executive lounge. I will return to this Hilton whenever I visit Brooklyn.

Staff was courteous and nice

room was cozy, staff was friendly,

Great cleaning staff were very attentive to our needs.

Location

The room was fine. However, we were misinformed as to the Valet parking as it related to in and out. We were told that Valet parking didn’t have in and out parking, when the website clearly said it did. Additionally, the towels were cheap and shedding i got piece of cotton all over my body drying off. I recommend they reorder new ones.

Great location in Brooklyn. Have stayed here before and will again. Our king bed & mattress in our 5th floor room was heavenly.

The staff were super friendly, helpful and very accommodating. My only disappointment was the timing of the room service, ideally a midday cleaning service would’ve been preferred o

Clean, comfortable, quiet, good location

Large quiet, clean room with a great shower. The staff were friendly and helpful. There was plenty of drawers and closet space. The location was great.

everything was great.

The hotel was nice and clean. I did not feel totally safe walking from the subway in the evening, but it’s super convenient. It’s only about three blocks and when I took it in the morning, there were more people around, so I felt a little safer. I did not like the breakfast at all, but the bar in the evening is fine. Really nice attentive bartender. I can’t remember his name overall I would recommend it, especially if traveling with another person. I would feel safe if I was traveling with another person to take the subway at night.

Great location, clean rooms!

Outside can be noisy

Room was fine. Large and very clean. However, the WiFi did not function at all and that was not cool. Had to fall back on my cellular plan.

Amazing staff

Overall, a perfect experience.

Clean, comfortable and friendly.

Our room was so big and clean and the staff very friendly. My second time staying here and close to subways and lots of foo choices!

Staff was pleasant enough and room was adequately clean and comfortable. I downgraded because our room was not adequately stocked. Booked for 3 people, we were only given two towels the first night. One morning we ran out of toilet paper and had to find a maid in the hall for a new roll. No coffee packets given for our checkout day. Called guest services the night before and packets weren’t delivered until 9 the next morning.

satisfying.

It is very comfort for us to stay in this big rooms.

The room was clean and comfortable.

Staff was outstanding in all areas

yes

Everything was bad.

top notch

The staff was lovely, hotel was clean, beds were comfortable, and the location was excellent. We would certainly stay again. I do wish housekeeping would have left us a new roll of toilet paper and filled the conditioner when they came in after the first night. Other than that, no complaints.

Excellent!

Clean and comfortable rooms and a great hotel lobby bar to hang out after a long day.

Easy check in and informative front desk

Great hotel, really well-located and very comfortable.

Average hotel, adequate for short stay.

The room was clean however it was small w an equally small bathroom. This was surprising given that we paid for a double room. The AC worked fine. The bar was disappointing in that it doesn't follow stated hours unless people are present.

The staff at the hotel offered implacable service. Carlos in reception was courteous and understanding and ready to help solve any problems particularly when Expedia and The Tillary Hotel were disastrous in getting my original reservation. The staff at the Hilton took a last minute reservation from a tired and weary traveler and provided a great accommodation and perfect service.

Close to ship terminal

Desk was friendly and helpful, location is great

Great! Very responsive and polite.

Na

I love big rooms and queen beds instead of double in most hotels. Staff was very friendly and helped with all questions without any delay.

Bartender AZ was fantastic. Very welcoming!

Great hotel, exceptional staff!!

Great location

Excellent check in..staff lovely and helpful. Nice room as well.

Hidden charges added to nightly stay. They did not clean the room for our next night stay but did not tell us we needed to request it

The hotel breakfast was ample and fresh, the bar was convenient and had good service, my room was spacious and clean, and the housekeeping staff was efficient and cleaned the rooms early. The location was good and it was quiet up on 4th floor with good blackout curtains.

staff was accommodating

This place is an amazing place. You cannot go wrong. The only complaint that I had. I don’t like the bath towels. They’re too rough. Need to have soft towels for the bath after you get out of the shower. That’s the only complaint besides that the place is phenomenal.

From the pictures online, it’s more outdated than expected. The location was in a nice area of Brooklyn. The beds were reasonably soft. Breakfast was not included, so you had the option to add on which was expensive or sit down which service was very slow.

A convenient location in downtown Brooklyn, in walking distance of the Barclays Center. The rooms were newly furnished, clean and bright. The staff was helpful. Close to neighborhoods with little local cafes, restaurants and bars.

Convenient to our trip, big room, quiet, unimpressive restaurant in terms of menu and service.

Hotel internet kept going out every few minutes and had to be re-established on my phone and computer. The room smelled of cleaning fluid and the windows cannot be opened. The bar closes promptly at 11 pm and no food is available after 10 pm. The hotel is ordinary and doesn't have the liveliness of the Ace Hotel down the street.

easy access to business

The staff were great! Very friendly. The room was big and so was the shower. When I go back to NY, I’m staying there again.

Service was great and location was ideal

Pillows wasn’t comfy husband in a wheelchair didn’t sleep as good the pricing was too expensive for a extra stay wasn’t happy at all no laundry on site room service was very slow

Good staff👍

All staff helpful, towels changed everyday, clean, quiet..

Downtown Brooklyn has a lot to offer and Boerum Hill has some lovely restaurants

Great customer service. Staff are friendly and willing to help promotly. Location is close to subway stations , restaurants, cafes. There is a parking lot right across the street that you can pay to park there. You can also park right in front of the hotel entrance to unload your suitcases.

Excellent stay

I would've rated this stay Excellent, but for the duration of the stay, July 8-11, the was no air conditioning in the lobby/restaurant/bar area. I found this unacceptable, but more than that, I felt bad for the staff that had to work under those conditions.

The staff is great

I reported I got a stomach virus of some sort after eating 2 days in a row at the breakfast buffet and an employee stated” aww maybe you're jus not used to eating out” others mentioned they eat there all the time, which in the moment of stomach spasms and GI upset that made me feel better. The daily food charges were ridiculous whether you ate or not(this hotel charges you for the very air you breathe ) like charging for the convention center, while you stay in a room that clearly needed updating. The bed on one side was sunken in and I had backaches for days following. The manager was very nice; however once a complaint is made of any sort (as you have the right to for overpriced rooms) the front desk became a bit petty and tried not to make eye contact upon your coming or going. I stayed here as it was for business/pleasure so I guess it served its purpose.

A great place to stay on Smith Street. In season the prices are ridiculous, but if you can get a room off-season, the pricing approach is reasonable.

It was very comfortable, clean and quiet.

I ended up staying one night so it's hard to give a review. I slept and left early the next morning.

Great location near to several subway lines, it was very easy to travel into Manhattan & explore Brooklyn. Walking distance to Brooklyn Heights Promenade & Dumbo area. Hotel has everything you need for a comfortable stay.

Everything was lovely in every way.

The hotel overall was great, but they have horrible towels. They are hard on the skin and smelled horrible. I’m not sure if they were changed or just got refilled, but the stench was bad.

$35/ day fee is very unpopular and loudly complained about in the lobby by other guests

Nice clean property

Excellent location for our purpose of travel and nice accommodations

The breakfast was outstanding

We had to request towels on several occasions. The housekeeping left one towel for two guests.

Highly recommend Hilton Brooklyn. Rooms are perfect size.

Hotel is great

A big A+.

We really enjoyed our stay. The location is great - lot's of great restaurants close by. The rooms were quiet, clean, and comfortable. We would stay here again.

House keeping forgot to replenish bottle water and coffee cups

The hotel was very clean, updated, and well maintained. The staff was excellent. In all of our encounters they were friendly, professional, and helpful. Check-in/check-out was a breeze. The location is very convenient and close to mass transit.

Totally fine for a night's stay in an uninteresting part of the city.

👍

Business trip had everything I needed

It was cool

Clean $10 water for a small bottle in the lobby I’m still trying to get me head wrapped around that NY Or not that’s criminal

This hotel is in a great location, there was a parking garage right across the street on

The property was clean and the staff was very accommodating. Convenient to have on-site breakfast and dinner served at the property. The breakfast bar provided excellent options. The location provided easy access to transportation and Uber was usually present less than 5 minutes. I highly recommend this property.

Check was fast and efficient. staff was very helpful, always a smile and a welcome

Great

I like the customer service.

Area is under construction

Just there overnight, everyone was friendly and helpful. My checkout was extend without hassle.

We booked a king size room and the size is generous comfortable bed and quiet

Excellent property

It was a nice stay, staff is very nice and the hotel is quiet and peaceful

generally just fine. one of the three days I was there my room wasn't serviced by the maids and when called to the attention of the front desk the answer was to run some towels up. on the last night the fire alarm went off around midnight, we were all huddled on the street for a few minutes, and when permitted to return to the building there was no explanation or apology for what appears to have been a false alarm.

Good location and friendly staffs. However, carpet is ratger old.

The staff are all excellent !!!

Very good hotel!

Great location close to everything dining and shopping included would definitely stay here again

10/10

The 35$ mandatory spend charge was the only negative. All the rest was super.

Ok

I loved that the people at the desk remembered me from past stays. The location is great with lots of very good restaurants within walking distance. Love being close to Prospect Park. Front desk is very helpful.

O

Very clean nice staff would stay again

First 2 rooms smelled like dog. Really should disclose in your site when pets are allowed to stay in hotel rooms. Ratings are skewed by pet lovers but for the majority of travelers, important info.

The room was large, clean and comfortable. The staff were very friendly and accommodating. The location was close to the subway and walkable to restaurants and shopping.

Overall nice hotel. Convenient location and easily accessible to transportation. Nice staff and clean room.

Great newly renovated. Fabulous staff. Comfortable rooms and amenities.

I wanted to use the gym there. Nobody every said it was under construction. the lady at desk was overwhelmed but nice. they sent me to blink, about a 10 min walk away. Blink didn't know what I was talking about.

The staff is professional, friendly!

Whenever we visit Brooklyn to see our daughter, we stay at the Hilton. Location is excellent: steps from the subway, easy access to shops & restaurants, short walk to daughter's apt. Staff is warm and eager to please. Rooms are clean, comfortable, quiet, roomy. Excellent bathroom products. Noticed some plans for "refreshing" the hotel and that's what's needed to upgrade my evaluation. It's looking rather dated and worn. Some of the common areas are too dark for my liking, but okay. Didn't care for the hotel breakfast. Found a delightful cafe just around the corner for our daily routing. Have to give a shout-out to the car service the hotel called to get us to the airport this morning. Superb and reasonably priced.

Wrong room. Service is quite average

A bit loud due to road construction. But overall, excellent stay

We have stayed here many times. This hotel is very clean and comfortable. Staff is wonderful and food is great.

nice area thins to do

What you pay on Expedia is not what you’ll pay at the property- they tack on $35 a day food & beverage charges even if you don’t want to participate in their dining options. I don’t know what a “destination” charge is but the only facility they had was a gym. The rooms are bare bones- not even a pen-no chair other than a desk chair. Front desk staff are not super friendly. Won’t be staying here again.

Very nice staff and good buffet breakfast. Enjoyed our stay.

Friendly staff. Very helpful. Convenient location, worked for our trip. Will return.

Very nice

Tremendously overpriced

Didn’t like the mandatory $30 non-refundable fee per night even though it paid for breakfast. Guests with breakfast meetings get charged. Bad policy.

The hotel itself was beautiful, the room was clean and very nice! But for the amount of money that we paid for that room, it was very cold! The temperature outside was freezing and so was my room. I informed the hotel front desk, the first day and said that someone would come and adjust the heat, and no one did! The next morning, I called downstairs, and George sent someone up immediately and it was warm for a few hours and then it was freezing again! This is my first stay at the Brooklyn Hilton, and this just turned me off, I hate being cold! I think I will not be staying here again!!!

The staff were so helpful and friendly . They were very professional . The dining facility for breakfast was first rate. We would stay here again

Very nice during the holidays

Amazing location and service and clean. Had lots of fun. Thank you!

Great room nice and big with a nice bathroom

Clean , nice bar and perfect location

The size of rooms and customer service.

Very good location. Clean and comfy. Available parking for addition cost. Definitely, come again.

Always convenient, always comfy.

Friendly staff, close affordable parking close by. Room was clean.

Front desk staff very professional and very warm welcome. Lobby is quiet and comfortable and you can see a very neat environment. A very pleasant atmosphere.