Hilton New York Fashion District

The room was very clean. The staff were very friendly.

Great hotel great breakfast great rooftop bar

Location was good but the bathroom wasn’t cleaned.

Clean room just the ac was not that great the room temperature stayed at 76 the whole time tried to lower it didn't work shower head needs to be updated every thing else was excellent.

Clean overall. Restaurant off lobby is very limited and offers much the same as rooftop bar. Rooftop was great. Highly recommend but make sure to reserve seating. Can always sit at the bar though. Great location. 26th st is loaded with bars snd restaurants as you walk eastward.

Great hotel, location and friendly staff.. clean rooms.

showers have black mold in the corners and stains were on the wall

Enjoyed our stay at this hotel.

10/10!

Amazing Hotel loved it!

Location Only 1 ice machine in basement

Only location which is ok Horrible hotel! Worst service ever!!! Dirty room, no cups in the room, no water, used coffee pod in the coffee machine. When I called for cups and water front desk (manager Shirley) said I should come down and get it. When I came down I had to bag for the water (although there were none in the room and we weren’t given any upon checking in) also charged us 50$ for being about half an hour late on check out!

Service was great, the rooftop bar was nice for cocktails, the downstairs bar/coffee was perfect. Would definitely stay here again.

Nice and clean. The rooftop bar is overhyped because you can't truly see the view.

Friendliness of the staff members.

always love staying here!

Air conditioning in the room couldn’t get the room below 75 degrees

Superb

Good

It was a standard experience. Room was on the small side, shower was configured in a way that caused puddles to form in the bathroom. Otherwise it was average, a plus that it is very central in NYC and they have a shuttle to the airport that can *sometimes* be cheaper than an Uber.

Superb

The staff was extremely helpful and the hotel rooftop bar was phenomenal! We would definitely stay here again.

Great location. Did not have control of the heat/ac in the room.

Good location, short walk to multiple subway lines. Comfortable rooms There was a broken light that was never fixed during our 4 day stay despite repeatedly informing staff

Superb

The hotel was good I expected to be on a higher floor but overall it was good bathroom needs some repairs but nothing major.

Less noisy than expected in NY. Beware the rooms have connecting doors. Safe never worked properly, amenities not refilled when needed. Staff interaction was minimal, but Housekeeping was excellent.

Great location near top sights, room was comfortable and very clean. The staff was very friendly.

Location, roof top bar Airco is terrible. It was either not blowing or with full speed. Waked us up several times during the night…

Location, clean everyday, cool rooftop bar Nothing

Very convenient location for Sightseeing and eateries. Room is quiet. Bed is comfortable. Despite not having a handheld shower head, the water flow was good for showering and good drainage. Front lobby is small with no bathroom provided. Can arrange car service to the airport.

Didn’t have breakfast

Very nice property

Staff was excellent and friendly

Superb

I was charged twice for the deposit and the woman at the reception treated me very poorly when I raised this point to her. Finally another colleague at reception listened and realized I was right and refunded the part in excess

Exceptional

Nothing

We loved the location, that was the best thing about this hotel. I booked a large room by sq feet with Booking.com but was given a small room by sq feet initially. The room also has an inter-connecting door and on day 3 a party of young extremely noisy men arrived and the noise levels were unbearable from the room next to ours. They had loud music and men from another room joined them and they basically had a party. I reported this to the hotel reception that night and they knocked on their door and asked them to be quiet but that didnt work. The next day the hotel were very good and moved us to a new room immediately. The new room had the larger sq feet that i had originally booked. We got to stay in this room for 2 nights out of the 5 booked.

Very good location - clean and courteous staff House keeping needs improvement sink in the bathroom was clogged and since night time hotel could not attend to it

Nice location, close to our event at Webster Hall. Room was clean and nice and very comfortable. Nothing really.

Nice location, close to our event at Webster Hall. Room was clean and nice and very comfortable. Nothing really.

Loved the stay, small quarters but to be expected for NYC. Clean quiet rooms, staff were super friendly and helpful. Would stay again on a return visit.

The staff were friendly and very helpful. The restaurant was open for breakfast and dinner but not lunch. Otherwise the stay was nice.

Breakfast was good and the rooftop bar was fun. The price was really high for a 3 night stay.

Exceptional

Everything Nothing

Rooms great size for NY and water pressure great for shower and bathroom

Great experience

Exceptional

Superb

Always enjoy staying at Hilton properties. Everything from the easy check-in into the beautiful room was amazing.

Muy confortable todo

The room was small and the hotel was mediocre. The shower tile was stained but I stayed there for the location. It was $400 for 1 night so wouldn’t do the at again.

Very good location.

This hotel is ok with minimum ameneties. It is noisy, the doors to the rooms slam shut. The showers are very small, so, if you're a tall or big person, you will not fit. The staff is friendly but no one goes out of their way for anything.

We enjoyed having breakfast at the hotel everyday of our 3 day stay. The staff provided friendly, great service and the food was fresh and plentiful. Steve the manager was very helpful and personable.

Staff waa super friendly, and recommended budget friendly activities. Cleaning person was very kind !

Pleasant

Just a hotel with a...

Great location and good size rooms, great view from rooftop bar, very friendly staff Clean, but not spotless: dust traces here and there, some stains on linen, hairs in bathroom.

Good

Superb

Clean, centrally located

Exceptional

Really lovely and close to everything

Superb

Outstanding hotel. Checking in was friendly and professional. Cleaning staff exceptional and what I noticed is all the staff was happy. Quiet, clean room. Car service was wonderful to the airport and comparable to uber in price. Location perfect. Visit the rooftop bar. Tasty appetizers and beautiful view. Plenty of shopping and restaurant choices. Korea Town in walking distance and amazing eating places there.

The location was convenient for my needs. The employees at the restaurant during breakfast were always wonderful. We ate there 3 mornings in a row. Where do I begin? Traveling as a mother with her 7 yr old and being placed at the farthest point away near the emergency exit was not comforting. What really upset me the most was how dingy the room felt. Black spots all over the innards of the duvet, a faint smell of mildew that never left the bathroom. I'm convinced my son fell ill after staying here for 3 nights. He's sensitive to dust and mold and spent his last night coughing the whole time. I had the window open our entire stay bc I didnt even want to know what would fly out of the heating/Ac system and vents. I would not stay here again.

The location was convenient for my needs. The employees at the restaurant during breakfast were always wonderful. We ate there 3 mornings in a row. Where do I begin? Traveling as a mother with her 7 yr old and being placed at the farthest point away near the emergency exit was not comforting. What really upset me the most was how dingy the room felt. Black spots all over the innards of the duvet, a faint smell of mildew that never left the bathroom. I'm convinced my son fell ill after staying here for 3 nights. He's sensitive to dust and mold and spent his last night coughing the whole time. I had the window open our entire stay bc I didnt even want to know what would fly out of the heating/Ac system and vents. I would not stay here again.

Superb

Very good

Superb

Very nice clean convenience to many areas

Good value for nyc

The location is amazing to explore new york. For the price the rooms are very small and old. The gym is tiny and always crowded. Everything was just a bit meh and not very satisfying for the price you pay. Expectations were definitely not met.

The property is clean and staff very friendly The gym is very small

Great location. Close to subway and amenities The property is clean and staff very friendly The gym is very small

Good

Exceptional

Thanks all good

Exceptional

Exceptional

Did not eat there

Superb

Exceptional

I liked the hotel, the location, and one of the bar attendants was excellent. However, the staff at the reception desk were disappointing. The way they spoke to guests and looked at you did not make you feel comfortable or welcome. They rarely smiled, were not very helpful, and did not create a friendly atmosphere.

Great location. Comfy room but small gym with broken equipment and $50 for being allowed to select one item from a subsection of the breakfast menu is a bit steep!

Overall staff and room were nice. Perfect location

Everything! It is my first choice when I go to NY The staff is the best, all of them

am writing to express my disappointment regarding my recent stay. Despite booking five rooms a week in advance, our group was assigned rooms on different floors, causing significant inconvenience. Furthermore, the front desk staff was uncooperative and rude when we attempted to resolve this.

This is a pricey hotel, but it is nice.

Very good

am writing to express my disappointment regarding my recent stay. Despite booking five rooms a week in advance, our group was assigned rooms on different floors, causing significant inconvenience. Furthermore, the front desk staff was uncooperative and rude when we attempted to resolve this.

Clean room

Staff was friendly and helpful location was great cool view on upper floors Parking was expensive but understandable

The staff was super welcoming and helpful! The room was immaculate as well as the rest of the hotel! Will definitely go back!!!!

Great Location, Clean, helpful Staff

Good location, fair price, the in-house restaurant was very convenient.

The bed was really comfortable and we had an amazing view! Great place to recharge after a long day. A 4 pm checkin is very late, 3 is more reasonable. Appreciate being able to leave luggage though.

Easy to find, clean room, functioning equipment, easy check. Great experience

Great location! We were central from everything we wanted to see and a 5 minute walk to the subway.

room is convenient and family had a good stay. no complaints

Cheryl the manager and all staff were very helpful and kind!

Very nice, attentive, and accommodating staff. Great location!

Location was amazing and the rooms were super clean and had a great view! Only complaint is absolutely do not use the car service with the hotel. They hustled us so bad and it costed us so much money! We had 13 people and could have easily taken two cars. In one car they allowed 7 people but the other two which were the exact same size they wouldn’t allow more than 5. Staff were blocking people from getting into the car and were extremely misleading. They made it seem like it would still be the same price. Unfortunately when we got to our destination it ended up being 320 dollars extra. When we asked why one car was allowed to have 7 people but the others weren’t allowed more than 5 they said they had no idea. The car comfortably fit 8 and had seat belts for 8 people and we had no luggage with us so we still are extremely confused by the situation. Unfortunately would not ever stay here again just because of this event.

Very good location, too, the subway and buses. I got uptown and downtown very easily here. The room was amazingly quiet and nicely appointed. Good breakfast with real tableware/cutlery and wait service. I enjoyed my stay. I did not like the overtures (!) from the salesperson for Hilton club/timeshares who seemed to dominate (!) the lobby. I did some research into inexpensive stay he is promoting and all I will say is, ‘it was not for me.’ My suggestion is that they get a podium for him to sit at in a corner with a sign on it. Let guests take the lead. I felt pounced on.

Nice place, clean room. However, if you are sensitive to street noise- well you might hate NYC- but maybe it’s bc I was on the 4th floor- I heard everything going on outside. Also my room was facing the street, but I know when you book thru 3rd parties they don’t give you the best rooms. Just fyi.

Shower. Water was leaking out even though the door was closed tightly. Bath mat got soaking wet.

Location & staff friendliness. The room was a good size for NYC The shower door opened into the shower at the back , so you had to get drenched with cold water to turn on the faucet.

Hotel was cozy and clean.

.

Walls are paper thin.

Perfect spot for our girls weekend! Hardly any street noise during our stay.

Great location to many attractions. Beds were very comfortable and the shuttle service to the airport made it easy to get the airport.

Hotel location is wonderful - it is a 10 minute walk from the Penn Station and Madison Square Garden, 15 minute walk from the Times Square. The rooftop view is breathtaking! Staff was super helpful - a special shoutout to Shavonne who went above and beyond to help us at the front desk. I cannot think of anything, honestly. To have breakfast as a part of room price would be nice but on the other hand there are so many great food places that can satisfy any craving!

Rooms were decently sized for NYC standards. Staff was very accommodating.

Clean room, good location.

Clean

Very nice hotel

Breakfast was not included in my rate, would have been a plus considering the parking fee. Breakfast could have been a good bonus and offset.

Informed an employee by the front desk in the afternoon to have someone clean my room and I came back to my hotel room later that night and they never did. I called the front desk and informed them of the situation, and they said there were no housekeeping available at this time. Around 11:30pm. We asked for another room. Only room available was a much smaller room. It was my birthday the next day so it was definitely an inconvenience to have to pack everything up and move to another room. Front desk only offered free breakfast/dinner vouchers as a remediation.

Great hotel, very clean and comfortable. Would recommend.

We were happy with our king bed room. Roomy enough, nice cozy feel, nice size bathroom. Great value for the price! The rooftop is super cool and nice option for drinks and a bite. We will definitely be back, great location too!!

Great spot in Chelsea, surprisingly nice lobby bar and rooftop lounge. Rooms are small but very clean and well designed.

Location Parking was closed and the front desk did not inform me that I need to ring the bell after hour to open it

No hot water, was not fixed for over 24 hours and with some stress

Excellent location, staff is wonderful, cool, art, and decor Next room sounds could be heard

Hotel was centrally located, the staff was helpful and attentive, the rooms were clean and the beds and pillows were very comfortable. We slept great and enjoyed our stay.

The staff were nice.

The staff were very courteous, had a great stay in NYC and their professionalism contributed to it

The entire staff was amazing. So friendly and accommodating to anything we needed. My elderly mother had fallen, did face plant, and ended up going to ER, when we returned to hotel all the staff was so helpful to make sure she was ok and if they could help out.

We didn’t have hot water for over 24 hours. I had to go shower at planet fitness. When I talked to management about it, they offered to give me a credit in Hilton honors points. Those points never showed up. Will probably not stay at a Hilton again

The location of the hotel was great. The staff were very attentive to our needs. Highly recommend.

Very average to needs improvements

Well-designed, larger room (for NYC especially), solid location — and great hotel bar!

I stayed at this hotel for 3 days and 2 nights, and unfortunately there was no hot water during my stay. Additionally, the parking fee is $95 per day—I only parked for one day, as I moved my car to outside parking on the second day. However, I was still charged for two days of parking. Room views is bad and rooms are tiny.

This started off great staff was great however by night two our water wasnt working. We had to switch rooms and ended up getting bug bites. Not the greatest experience.

Comfortable bed and pillows.

The hotel was a bit more basic than I'd anticipated for a Hilton. Great location however and overall was fine.

Decent

There was no hot water so no one could shower before his job interview. The whole point of booking the room. Dining in hotel very limited. One restaurant open with small area with bar. No one was finishing their food. So we didn’t eat there. Not happy

We stayed for one night. At check in we were told that the hotel did not have any hot water at the moment due to some work that was being done but we were assured that it would be resolved and turned back on at 5pm, we said that’s fine. At six o’clock we check and still nothing, we called the front desk and told that it would now be 8pm, we were not happy at all but we went about our night. We returned to our room at midnight, and still no hot water so we decided let’s just wait till the morning. This morning we woke up, and still nothing. My husband called the front desk and was told that right now only the upper floors had hot water and that it should be fully restored soon! We told her that we were checking out soon and just wanted to shower, they said we can extend your check out until the hot water turns back on. We said no, we wanted some sort of compensation. We were told that a manager would call us back. In the end all we were offered was 10k pts in Hilton rewards, honestly at this point, I want my stay refunded in full!

Breakfast and coffee in restaurant

Good stay

Hey, From the valet parking Napoleon, to the Chelsea Table, the rooftop lounge, the reps.upfront reception folks to include Martha, Zoribel, Caroline , and Diana especialmente, not to forget Jarrell, house security, ask why I remember the names? I was treated like family. Take note Hilton Group. ASSETS. Each and everyone.👍☘️😊

It was wonderful

Great location, close to penn station. Only complaint is that the walls seem to be thin, no sound proof, street construction noise starting at 8am. Staff were kind and helpful, always ready to answer questions.

I would definitely stay there again.

Room was spacious and clean. Staff was quick & polite.

Chipotle on the corner, staff were friendly rooms were a decent size

Shops and restaurants nearby.. Friendly staff and very helpful with directions

Overall really nice hotel and clean, amazing location and no more than a 5 minute walk from Penn Station and other key subways to downtown and uptown.

Great room and the location is very convenient, close to main attractions.

Great room on 16 floor. Modern. View of Empire State Building.

Clean room, nice staff and great location

Great service and environment! Thank you for having us.😊😊😊😊😊

The staff is very professional yet friendly. The location was perfect for our purposes

Clean room and friendly, helpful staff!

Clean and great location!

I wouldn’t say this hotel meets the expectations of a hilton hotel, but it suited us perfectly for the budget we were on. Room was spacious with a comfortable bed. Our shower leaked in our room quite badly, efforts were made to fix it but to no avail. We were offered a free breakfast in return. Ultimately, would recommend based off of price and location.

Hotel has all necessities. But it is not 4 star level.

Room was clean

Room super clean, staff super helpful and sweet, and overall super pretty (good breakfast too)

A

Staff were really nice, room was clean. Would recommend and would be visiting again.

Great location and views. Rooftop bar and piano bar were very fun.

The rooftop restaurant/bar is in need of updated decor, very dated.

Clean, friendly staff. Warm heaters in bathroom a plus!

The only complaint I have is that the shower shampoo was completely empty, which was a bummer. If you’re paying $500 for 2 nights you expect all the amenities to be there. But regardless, it was still a pleasant stay right in the heart of the city. Will definitely be going again.

- Great location (access to multiple subway lines and many attractions within walking distance) - Clean rooms and very attentive housekeeping staff - Ice machine and water station on one of the lower floors (slightly inconvenient that they were not on each floor, but still easily accessible) - Most of the staff were kind and helpful The negative: Some of the staff were not as welcoming. There were multiple instances where I felt like I was bothering them: - My flight landed early and I was told I would be called when a room was ready and that never happened. I was fine waiting till check in time, but the lack of communication was frustrating - When I arrived to get my keys and pick up my bags, the desk agent was very rude. I advised that I had checked in earlier and was picking up my keys - she barely greeted me and just asked for my identification. I let her know I was also picking up bags and had been there earlier and she just repeated “ID please” in a very condescending way that made me want to end the interaction there. She was just as unpleasant in all of our interactions for the rest of my stay. - I dropped my key when I went on a quick walk around the block for food and realized I had left my ID in my room. I had anxiety going to get a replacement because the only person at the desk was the same desk person who had already been rude to me previously. She was not any nicer when I went to go ask and again, I felt like I was burdening her. -

The room was perfect and clean the location was perfect for us and the service was good the roof top bar was fenomenal

Good soy upper floor definitely worth there stay rooftop bar was amazing !!

Nice place great staff

This is not just a “it’s NYC so it’s noisy.” We have stayed at numerous places in NYC, and they were all very quiet. Maybe Hilton just makes their hotels out of cardboard so all of the noises come through, but we will never stay at Hilton again (this was our first time and last time). Management has done nothing significant to make it better. (Duvet & Water Pressure A+—that’s it)

Great

Clean rooms and bathroom. Lovely staff

Grest

Room was clean, staff was helpful and the location was near anything needed.

Clean. Friendly staff

The hotel is conveniently located in Chelsea. Car service was offered yo tje airport which allowed us to leave our bags after checking out and do more shopping before going to the airport. Hotel was warm and toasty and everythi g was very nice.

Expelled staff and amenities. Will be staying again!

Exellent

Staff was excellent, room was clean, great location

Very friendly.

Great beds. Location nice, friendly admin👍

It was clean good service

The hotel was a perfect location, central to every popular destination I was interested in visiting. Staff was nice, welcoming, and even offer ride to the airport for less than Uber charges.

Great!

The room was super clean and well decorated. Bedding was top notch with awesome pillows. I would definately stay there again!

Excellent location and staff. The hotel is as described. It's efficient and easy and a good value for the location. If you come and realize it's not luxury, but rather great value for the price, you will be satisfied. I requested a room away from the street to avoid the noise, and it was very quiet. The only issue I noticed is that the room doors are heavy and slam quite loudly in the hallway. Otherwise, not a single issue.

Clean room, excellent staff and wonderful views

Only issue was the TV and WIFI as it didn’t work well

Great time! Thank you!😊 P.S. Very happy with the room and early ck in VERY helpful!!!

Clean room. Quick check in. Efficient luggage storage.

Spacious room!

Clean room, great housekeeping service. Bell service was great, also had the option of airport transfer for a fee which was easy to book and efficient. Front desk female staff gave us great customer service, others not so great though. Rooms were a good size, rooftop bar was lovely, lobby was extremely small and always busy, rooms also had no view.

Everything was great

Staff helpful, hotel spotlessly clean, within walking distance of good bars, restaurants, attractions and transportation

The problem was with their hvac system. It is very loud.

Property! Staff was excellent!

Great

Room was spotless and the staff was excellent. Very helpful and accommodating. We loved our stay.

Staff was great, great location, clean rooms. We would stay again.

I am giving 4 stars because of the bathroom. The bathroom was a little dated. The hot water temperature varied— it seemed that the temperature fluctuated based on whether other guests were showering as well. One minute it felt warm enough, then the temperature is lowered and then it rises again.

The hotel was OK Just the Cleaning Service did not refill the shampoo and conditioner bottles, which were empty and didn’t replenish the coffee area. We had a call multiple times for them to come bring stuff. This should be all done and look over before the cleaning is done.

Good located

Our comfort sheets had mold. There were no ice machines on any floors. There was a small ice machine in the gym. Very expensive hotel for such bad issues.

Great stay! Clean rooms, excellent location, friendly staff.

Clean lovely rooms and bathrooms

I’ve never stayed in a hotel in NyC where the room was completely quiet. We never heard a siren, horn, garbage truck, etc in our three nights there. Great location or great insulation or both!

Excellent

Great service and room!

Hotel is in good location and pretty clean. The front staff wasn’t as friendly

Beautiful lobby, safe location and helpful staff

Clean rooms and fantastic staff.

Staff very friendly, room was nice- great location. Rooftop bar was great too!

Property was nicely decorated and a beautiful spot to stay. Rooms are clean,spacious and comfortable. Breakfast was offered daily with a good variety and lots of choices. Appreciated the breakfast we took advantage of this every morning. Staff was friendly and helpful and we enjoyed our stay and the surrounding areas . Hotel was easy to find and a great spot for a holiday visit to rest and shop . Thank you

N/A

Clean room and stuff

The price was decent but the rooms are just ok. No makeup miror no bath robe and my rooms had no good view. The elevator takes pretty long at times and I hate the shower! I guess it was ok for 2 days but wouldn’t stay there again or any longer than the 2 days.

There was no continental breakfast included as advertised in Expedia. The room was clean, but the Keurig was dusty, and I had to clean it myself. The hotel only provided 2 bottles of water at the beginning of the stay; there were no additional water sources. Phone reception was poor, and the internet was slow; maybe the building walls are too thick, or it's a way to persuade guests to use the hotel's wifi services.

Nice hotel and great amenities

I have stayed here 2 times, and both were very good visits. It is easy to get to subway, and its also walkable to times square, Penn station and Madison Square. There is a lovely rooftop area with food and drinks. I highly recommend this one.

Very clean room and excellent service from staff. They go above and beyond to help. Also great location and close to everything. Approx 15 minute walk to Times Square and walking distance to almost everything in midtown.

Room cleaning needs to promote！

Good room clean

Not good area. Room is too small. No water.

Yes

Good size room for New york…Elevators were quick and great location

Clean, great location. Amazing water pressure. Added plus to have a refrigerator.

Staff was so friendly and extremely helpful I had the best experience here

Goo

The staff was excellent, allowed me to check in early free of charge.

Everything great

Clean room, good central location for touristy stuff, nice front staff. Safe option for NYC you can trust.

Solid. Bathroom sink area is very small.

Perfect

All excellent

Staff was extremely pleasant. Loved the shower pressure.

Great stay

I can’t rate the food I didn’t eat at the hotel

Room was well cleaned, and overall the staff worked hard to make sure my accomediatations were good. I would stay here again in a second.

Very expensive for what you get

Clean room and friendly staff great for a 3 day stay

Everything was OK

Thanks for a great stay

didnt have breakfast

The bed had weird stains on the bed sheet. It looked a little bloddh

service

it was fine but the shower filled up the tub because the drain sort of clogged

Great

Did not eat

would have loved note pad and pen in the room and room service!

Room service put dirty sheets on my bed ewww

Three times the space of any other. Staff is friendly and cooperative. This hotel is “my go to” in NYC. Neighborhood is safe and convenient than any other. Room rate was affordable. I am very critical but I have only praise for it and its staff.

My stay here was perfect. Easy commute to everything I had in my itinerary. Room was clean and did not have any noise issues. Rooftop Sanbar was a great quick stop to get drinks before dinner and great sunset views. Having the option of the hotel holding our luggage while we wait to depart was a plus.

The staff was remarkably attentive and helpful

Locate good place, room clean , quiet. Staff not so kindly

Great roof deck restaurant and location!

Rooms are not that clean, shower is not enough

Great location. Plenty of options for food and coffee.

Very clean room. AC worked well.

Excellent area for

The only problem was that an item was stolen from our room.

None

No Cable TV on Sat & Sun.

Great location and convenient valet parking service. Lots of unique vintage and custom shops as well as eateries around the area.

Location was a bit awkward but the hotel was really great overall, especially for the value. Though keep in mind it isn't a "Hilton luxury" type of place, but still really good.

Convenient to metro/airport, mid-town. Comfortable and good size rooms. Busy area. Generally clean and reasonably quiet. WiFi connection could use improvement. Friendly staff.

This property was nice, the staff could’ve been a little bit more helpful, but we were only there for one night so it got the job done.

The staff were incredible!

Party noise during late night.

The staff customer service was great and very welcoming.

Good stay at the Hilton. Clean,comfortable room and good location in Chelsea area.

Clean and spacious for the money

Amazing place for staying as long as you need. It's nearby everywhere, the staff it's super nice, clean space and safe environment.

I must say that I was a bit disappointed with my stay here. The reason we decided to stay here was because of the rooftop bar. I have to be completely honest in my review, the area is really really nice but the vibe was not. I feel that the music selection should be catered to a variety of hotels guests not just one set group. The food selection need to be thought through a little more, need better food selection. Now the Chelsea entertainment show with the dual pianist was amazing

The Hilton Fashion District was perfect for a business trip for Fashion Week. Clean, quiet, convenient and spacious rooms.

The hotel was very nice and clean

Rooms are smaller but played out well. Great location

Bed uncomfortable- very lumpy No water in the room

The property is small and quaint - very quiet. The room was comfortable and cozy. Very clean. Loved the location.

The staff was very helpful and nice. The hotel had lots of place where you can find food, shopping etc. I will stay here again

Great

So outdated, small, no frills, and overpriced!

Great location to MSG

Staff was great, room was lovely.

Upon arriving I was given a very warm greeting by the front desk staff.

Only thing I wish was that they would extend the hours for minors to be able to go to the rooftop.

I will return

No activity

I was able to check in a bit early because I got here earlier then expected

Very Comfortable

Clean room, decent size for NYC, fun having the Sandbar rooftop bar as part of the hotel with great view

However, upon arrival, we were informed that the nearby garage parking for 70 USD per night was no longer available and that only valet parking was offered. Since we needed regular access to our car, we had no choice but to use valet service, which ultimately cost 105 USD per night. I checked the Expedia listing again when checking in upon arrival and confirmed that it still showed the nearby garage option at the time of booking. The receptionist said he would call the manager, who took about 10 minutes to arrive and appeared to be changing the listing on the computer. By the time the manager spoke with us, the garage parking option had already been removed from the description on Expedia. This experience felt misleading and dishonest. As a result, we had to pay over 300 USD for parking, which was far more than we had anticipated. Additionally, the overall attitude of the staff was unhelpful and unwelcoming, which made the situation even more disappointing. The breakfast is also limited and this was definately not a Hilton experience as one might imagine.

The Hotel was great on the inside! I loved the room and it was pretty clean. However after we checked in and I was about to take a shower I realized we had no towels! No wash cloths, nothing! I called down to front desk and was out through to a manager who said their delivery wouldn’t be in for a couple hours! This was 6 in the evening! I proceeded to go try to take a shower with bare hands and in the middle of doing so they dropped off 2 towels! Thank God! I had never experienced this with Hilton before, I was pretty surprised!

The room was full of dust even after cleaning.

Super friendly staff

Rooftop is misleading as it is closed and cannot get a good view of empire state

The staff was very friendly and attentive. The room was always clean. The room is also more spacious than we anticipated. We will definitely be staying again!

I like the rooftop bar it’s beautifully decorated. The inside is pretty nice. I just wish my room had a microwave.

This was a ok stay. Our first night there wasn't any hot water. Management was extremely slow to respond. The rooms were cute but small.

Wonderful place to stay and a breathtaking roof top bar. ❤️

great atmosphere and convenient location.

Convenient with all around areas. Close to subway and bus transactions.

The service was top notch. Friendly staff and very clean rooms. Walking distance to Madison Square Garden and close to the 1-2-3 trains. Ndeye was spectacular on helping me earn some rewards points with Hilton Honora

Fine location though the AC didn’t work effectively.

Very nice hotel

Exceptional staff and professional service.

First off, I will say that the staff at the hotel were very friendly. The issue is pertaining to things not being as advertised. I booked a King Bed High Floor room that was supposed to be 300sqft. When I checked in I was given a room on the 8th floor that was not even close to 300sqft. The staff did move me to a room on a higher floor for an upcharge of $25/night and once again, the room was not what I had paid for. It was maybe 220sqft. The staff at the hotel informed me that no room at the hotel is 300sqft. The main reason I booked this hotel was for the larger room size that was advertised. I do not feel like I got what I paid for since the advertising was completely false.

The bed and pillows were very comfortable. I slept great! My only complaints are that the doors close and slam very loudly and they only provided decaffeinated coffee in the room. Overall though, all the staff was very friendly and the room was comfortable.

It’s so good

Easy to find ands the staff were very kind. The room was very comfortable

Views from the rooftop bar are good but we could not utilise to full potential as we were with our teenagers who could not enter after 6pm. Breakfast choice with the voucher is limited and any extras outside of those choices is then charged. Location is perfect for walking to main sites: ESB, TS & Broadway. Great city. Great hotel. Hope to return again soon.

The rooftop provides a good view of the downtown.

Very comfortable beds and clean rooms

Great location and freindly staff.

Good central location and perfectly fine Hilton

Front desk stuff was rude. The way they answered your questions was disrespectful. Early noises from some kind of construction. Stuff loud in the hall ways.

Satisfactory stay

Great option near FIT and surrounding area. Very clean and quiet.

Great location!!!

Friendly staff. Great rooftop. Clean and spacious rooms.

We enjoyed our stay. The staff was polite and checking in was easy. Everything was close by and easy access to various subways.

Great service at front desk concierge Great neighborhood A bit noisy with garbage trucks spending several hours in retrieving the trash during evening and morning sleep time.

Everything was great except there were two times I went to shower and there was zero hot water which was not a good experience. The staff was very friendly and accommodating though. It was clean and very comfortable bed. Had everything needed except hot water in the shower.

The room was small and clean. I just wanted to listen to the news, but there were no instructions on how to use the TV. I could get the stations I want. The staff members were helpful & friendly. Breakfast was expensive.

Great location and the best staff!

New clean,good staff but parking lot $95 a day expensive

Great

If you stay there and have to take an ice cold shower, I recommend NOT standing directly under the water--it is just too cold. Instead, try to use two face cloths to sort of take a sponge bath, one for soap and one for rinse. But--this doesn't work for shampooing, you have to stick your head under the stream to rinse. Or you can stay some place else.

Having hot water is important for showering.

Small, tidy rooms that are modern and yet cozy. Anyone that loves a nice firm mattress will be happy! Rooftop bar and close to anything you could want to do right in midtown! Would stay again.

The Sand Bar is a content Creator's dream!! The decor and aesthetic was top notch. Having dinner on the rooftop with the brightly lit skyline behind you was just so NY!! My room was cleaned and fully stocked with coffee and towels daily. I did not need to call for anything!

Rooftop bar

Great location for our trip. Clean room and bathroom! Only downside was it didn't have a microwave. The staff was friendly and helpful. Bar staff went over and above to help my daughter and I. Thank you!

We took our teenagers to New York City to see Hamilton. This hotel was in an excellent location for us to get to time square, the theater and the subway to south manhattan. We felt safe at all times and were impressed by the size and cleanliness of the rooms. We definitely recommend staying at this hotel.

This hotel was amazing. The staff was extremely friendly, the hotel was clean, the room was great! Highly recommended!

internet access too difficult.

Location

Front staff ladies were always friendly and helpful. I would recommend providing courtesy bottle water in the fridge for guests. Overall you have a quick NYC stay this place gets the job done, accessible to subway, comfy bed and hot shower.

Great stay! All the guys at the front desk were so nice to my daughter and I. Thanks for making our trip great!

Close to everything.

Overall not clean

Loved everything about this hotel! Great central location. Staff went above and beyond to make sure our stay was perfect. Beds were super comfy, room was a good size and well laid-out. Loved the rooftop bar! Would definitely stay here again!

The rooms were OK. I wish they had more of a selection of larger rooms through the rooftop. Bar was very nice!

Very clean and a great rooftop bar. Very nice rooms with a nice hot shower.

Great location , nice staff.

Well situated in Chelsea, however the rooms leave a lot to be desire. The A/C did not work properly they even brought us a fan while they fixed it. To make a long story short, at the end they left it on all the time so the room was cold all the time. To top it off, the A/C vents are place in such away that when u laying down it hits u on the face all the time. We had to place a pillow on a chair to redirect the vent!. By the way the vents can not be adjusted.

There were no towels, had to wait for the staff to bring them, they were great

Stayed here for a business trip. The location is walkable from Penn Station and the Javits, which was ideal. Comfortable rooms and offer rooms with 2 double beds. Overall a very comfortable stay.

Almost nothing to like about this property. Only thing is that they are in midtown.

Nice one night stay. Good hotel if you are going to MSG or plan to be in midtown.

They have a restaurant and a roof top bar. Also it’s centrally located. Extremely helpful in everything

Great location, fast, easy check-in, plenty of elevators, nice clean room and one FANTASTIC rooftop bar with a great view!

Excellent staff and room

The property ran out of towels!!!! How can that happen? We had to wait for 2 hours for one towel when there was two of us. We missed our dinner reservations because of this and had to pay the no show fee. So disappointing! We are Hilton members but thinking of switching

Great hotel, I would stay again