Hotel Hugo

Passable

Superb

The staff are nice. The room is designed very well. The rooftop view is amazing. Has a cute little coffee shop next to the lobby. Located near great food spots and bars. I booked a Deluxe King Room, which should have been one of the best rooms the hotel offered. Unfortunately, my experience was disappointing. When we first entered the room, there was a strong fishy odor. Even the bed sheets smelled the same way. Housekeeping came and replaced the sheets, which helped somewhat, but the smell never fully went away. My guess is that the A/C filter may be old or moldy, causing the odor throughout the stay. The rooftop bar was another letdown. The drinks were not good, and they served the worst Moscow Mule I’ve ever had. Check-in and check-out at the lobby were both extremely slow, and the coffee shop next door was underwhelming as well. Overall, the hotel simply wasn’t worth the price I paid. Based on my experience, it felt more like a 3-star hotel than the premium experience I was expecting.

Nice boutique hotel feel. Definitely like. House keeping missing to cleanup certain days. Did not like.

Overall we had a good experience at this hotel. We landed at 5am in NYC and we had tried to communicate our arrival plans and request either a paid early check in or for them to please keep us in the loop if the room was ready sooner, and my only complaint is they seemed a little dismissive the few times we mentioned it. We did not check into our room any earlier than 3. Other than that, it was a great hotel located in a very ideal location.

I loved the area. The hotel was clean, bed were comfortable. I would recommend staying there.

Great location and the room was such good value for it. Three of us stayed in one room and it wasn’t too bad at all, it was also so calm and quiet being tucked just off the busier streets! Staff were so helpful and the coffee shop downstairs was great. Had a wonderful stay and would definitely return/recommend to friends. We couldn’t use the rooftop bar as it was under construction but otherwise is was great!

Very good

Location King bed Good breakfast and brunch Rooms were quiet Small rooms

Superb

Hotel Hugo location is excellent and it has an amazing Rooftop Bar. The downstairs coffee shop is also comfortable and has excellent service. The gym is nonexistent. It is located in a small stuffy room next to the hotel laundry. There is zero ventilation and should not be advertised as a gym. The towels are also threadbare, clearly not the caliber that the Hotel Hugo used to be 5 years ago.

Room was small and with view on a wall

Hotel Hugo location is excellent and it has an amazing Rooftop Bar. The downstairs coffee shop is also comfortable and has excellent service. The gym is nonexistent. It is located in a small stuffy room next to the hotel laundry. There is zero ventilation and should not be advertised as a gym. The towels are also threadbare, clearly not the caliber that the Hotel Hugo used to be 5 years ago.

I didn’t like the way shower was setup. The shower head could not be adjusted so you had to be in the shower and get shocked by cold water until you can eventually get your desired temperature

Terrible—AC was broken and staff not helpful

Exceptional

Property was clean, bathroom were somewhat spacious enough and i appreciated the products they provided for hair and body cream. I felt the staff was a tad unhelpful, every time we walked in the door man or who ever was supposed to greet us was on the couch sitting on his phone. Seemed a bit unprofessional.

Exceptional

Property was clean, bathroom were somewhat spacious enough and i appreciated the products they provided for hair and body cream. I felt the staff was a tad unhelpful, every time we walked in the door man or who ever was supposed to greet us was on the couch sitting on his phone. Seemed a bit unprofessional.

Very hospitable

Superb

Great location ! Took all day to clean the room each day , so not happy about that , when we finally got into our room first day there was leftover food in the fridge . The staff was very friendly , but not sure if I would stay there again

The hotel and staff were wonderful! The rooftop bars had amazing views. The double bed room was very large per NYC standards. Views on the Hudson from the room window. Great location, too!

The bathroom is very spacious and clean.

Great location, spacious room, friendly staff, amazing rooftop bar Walls can be thin and we were woken up by people returning from a night out being extremely loud

Passable

Comfortable good location Modern hotel

Loved the free coffee! Great hotel and friendly staff.

Nothing in particular. All was pretty good The noise of heating/air conditioning.

Room and location Bar could have been open upstairs. Staff could have been more welcoming.

Everything. Refurbishment of Rooftop bar wasn’t finished in time

Hotel website is quite misleading. Restaurant was not really a restaurant. Did not appreciate being on the second floor facing a huge commercial UPS building. Only staff that that was friendly was security and ‘bellhop’. Room was very clean. Housekeeping did a great job.

Outside of the great location (which we enjoyed), the hotel experience is not on par with its advertising. Room is ok, view was horrible(back dumpster building), left blinds on the whole time. Cleaning was done late in the day maybe 5-7pm. It was an okay stay but Overall I wouldn’t return.

Good

Room was large. Nice extras: great shower, slippers, water, Prosecco, shampoo and conditioner and skin cream and ear plugs. Friendly staff. Free quality coffee The room could have been one foot longer in front of the bed

Room was large. Nice extras: great shower, slippers, water, Prosecco, shampoo and conditioner and skin cream and ear plugs. Friendly staff. Free quality coffee The room could have been one foot longer in front of the bed

The Hotel is in a beautiful area, extremely quiet which was amazing. Our room itself was clean, however some things in the room were dirty. Moldy iron and dirty coffee maker so we did not use either. Also the rooftop wasn’t open which was a real bummer. The staff was incredibly nice and helpful. Also the A/C worked so well and very quick. Overall, our stay was great but not worth the amount paid.

Passable

None

Very good

Exceptional

Great location. Nice rooms. Really enjoyed it

Very good

Clean room, air conditioning

Clean rooms, air air condition, good view, convenient location

Fast checking in and convenience location wise Not worth the money. Not super clean, outdated.

Fast checking in and convenience location wise Not worth the money. Not super clean, outdated.

Was not the cleanest hotel for the price you are paying! Food was ok but super expensive for the quality ! Staff were friendly!

Enjoyed the free coffee and tea

not applicable

Quick fix

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Exceptional

Superb

Great location

The water in the shower is not warm

This is a mediocre hotel at best. No valet parking, they send you to a parking facility 4 blocks away even though it was advertised as having onsite parking/valet. No housekeeping unless you ask for it , which is fine except for the fact no one mentioned it at check in. We stayed 5 nights not once did we get any housekeeping. Hotel bar was closed we were not told about it till we checked in. On check out my wife called down to request a luggage cart and was told she had to come down and get it herself as the bellhop did not arrive till 10 am. We had 2 room on the 6th floor the window in one room was directly facing a wall and the other room was not much better. I would have rather stayed at the courtyard a couple of by blocks away for less money and has more amenities. I’ve also stayed nearby at The Dominick and absolutely recommend as a high end hotel.

The pillows were too large and hard an made it very difficult to sleep. Also, the heating/cooling system was very loud and made for disruptive sleep. It was not possible to keep the room at a comfortable consistent temperature.

This place is SEXY ASF and I truly enjoyed it. The lounge, kitchen downstairs made the best BEC and coffee, the art is on point and love the plant set up. It was VERY sexy! I loved everything

Bed was comfortable, room was spacious for NYC standards, room was quiet and had a nice view of the river. The shower head was set at an awkward angle and was not adjustable. The shower head was removable, but all of it was set so high as a 5'1 person I could barely reach it.

Great place

Rooftop was closed, amenities in the room didn’t have much, also couldn’t change the temperature.

Clean room, great staff. Frustrating to need to move the coffee maker to somewhere I could plug it in so I could make coffee before the cafe opened. I couldn’t find a plug where they have it set up.

Really lovely here. The rooms are big enough to accomidate our suitcases, we had plenty of hangers, the lobby is clean and welcoming, the staff was friendly. Oscar, at the front desk was wonderfully kind and accommodating. Water, and bathrobe in the room was lovely. Pillows are big and comfy. They lost a star for the refrigerator not being cold (it was definitely on, because I could touch the freezer element and feel it was trying to be chilled, but it was not cold, or even cool). And the other reason for 4 stars, is the hot water in the shower. It only ever got warm, but not hot. It wasn't even warm enough to steam up the glass shower enclosure. So that was a bummer. But otherwise, we had a lovely, comfy stay here.

The location and decoration The staff. They couldn’t care less. When you call them for help they will send someone after the 5th call. No greetings when you arrive at all not even “have a good one”. Especially the receptionists.

Asked them to clean the room but they did not. Lots of attitude from the front desk

Room was clean and spacious, especially for nyc. We had a great stay and would stay there again when visiting the city.

Extremely accommodating. Received a free room upgrade and my request for a high floor was met without question. From desk staff very friendly and presented us with a complimentary bottle of champagne at check in. Wonderful spot

Is this the quietest hotel room in NY?! Amazing! Tucked away from the hustle but close to everything. I loved the room size and proximity to everything and discovering the water filtration system so I can fill up my water bottle for free: YES. I do like a thicker blanket but I called down and had an extra blanket sent up and that worked fine.

My worst windows view I stay so far.

Hotel is fine. It’s annoying that there’s no valet. They have a partnership with the parking garage at 122 Varick street. This was very inconvenient because the parking attendant was rude and kept us waiting for 20 minutes out in the rain and didn’t even bother posting a note on the door that we had to wait. And ultimately, this reflects poorly on the hotel because they don’t offer valet parking. Also, the rooftop restaurant is under renovation, which was not clear when we booked the hotel on Hotels.com. And we paid Not a small price for this hotel.

Great location, nice room, lovely staff. We’ll use it again!

Great hotel, very clean and comfortable. Would recommend.

Staff was friendly! Room was clean! Would stay again!

Location was very convenient for where I needed to be. It was clean, comfortable bed and good shower and the price was fair. For a one stay there was nothing to complain about - would be good if restaurant opened an hour earlier

The room was very clean and in good condition. No need for the complementary (?!) earplugs as the room was very quiet and the bedding very comfortable. We enjoyed the coffee & breakfast at the Felix - highly recommend.

Staff was courteous and efficient

Hotel was nice and in a great location. Only down side is that there was no hot water during our stay (luke warm at best, cold at its worst). Staff was friendly, complementary coffee was a nice perk. I would stay here again (especially if they fix the water issue!).

Clean rooms and comfortable bed

Shower drain was blocked

Staff was fine, but was not informed of the 50$ per day surchage

We had the most wonderful stay and couldn’t fault the experience

Very good stay and the entire hotel was very clean! The staff was very friendly and courteous.

👍

Friendly staff, clean room, cafe restaurant had great food.

Everything was good besides the construction going on during our Saturday stay

The reception is extremely helpful and accommodating. We were permitted to checkin at noon, which was very appreciated. The cafe is nice and the food/drinks were very good. We ate breakfast and lunch there. It is set up more like a n upscale Starbucks; order food drinks at the counter and they will bring it to your table. The hotel is a little off the beaten track and a block from the Westside Highway, but you're within two/three blocks of good restaurants and shopping. The rooms are very small, even for NYC standards. The rooftop bar is much more akin to a club than a lounge atmosphere, with the music being loud like a club and the lighting dark.

Staff not friendly or interested in assisting their guests.

Location is amazing and the staff was very friendly and efficient. The rooms are clean and stylish. The breakfast downstairs was superb!!! Highly recommended!

The rooms had a nice vibe to it The water pressure was low, the water was not hot enough. The staff seemed inexperienced and the location wasn’t the best.

We really enjoyed our stay!

Staff is friendly. Shower in our room was barely functional, otherwise comfortable and clean room

The help and service from front desk, also the cleanliness of the room. Unfortunately this time, the alarm of the clock was setup too early and unfortunately there’s no button to turn it off. So, it interrupted my sleep.

Very nice staff. Make sure u get in the right side of the building as wind was howling through the wind all night.

Comfy bed Good TV Fridge Roof top bar closed (one of the reasons we chose the hotel) Room was quite small and view was poor Shower a bit annoying as had to get soaked in cold water when turning it on and before you could adjust the temperature

Excellent staff. Room was perfect.

Clean rooms

Noisy, slamming doors, elevator, everything just so loud, I guess there is no insulation in the rooms

The air conditioner was great

Great and seamless time.

Location, food , rooftop view

Location was great. Room was great… for NYC. The rooftop bar had the best view and the BEST cocktails!

N/A

This hotel is not worth the money at all. Very disappointing for a 4 star hotel and the price. When I checked in they sent me to a room that wasn’t even made up. The rooftop bar uses plastic glasses, not acceptable for a hotel claiming to be 4 star and charging nearly $500 a night

This is a lovely boutique hotel. The staff were very courteous and the room was immaculate. The restaurant downstairs is very convenient, serving good food from breakfast to dinner, and offering room service as well.

There was a mix up with my reservation. I updated the date for an extra day during pre-check in. When I checked in, the woman working the front desk confirmed the information from my pre-check in. Unfortunately, they honored the original check-in date and I was forced to leave due to it being sold out. I didn’t appreciate how management handled the situation making it seem like it was my fault. I am the customer and am not aware of certain policies. Additionally, the front desk should have specified which dates were confirmed. My room was next to a high traffic area so though I was upset to have to find another place to stay I was relieved I wouldn’t have to deal with the loud noises from people in the hallway throughout the night/morning. Would I stay here again? No. I ended up staying at The Moore for my additional night and rate it 5 stars. I wish I had booked The Moore for the entirety of my trip. The rooms are smaller but the staff and service far exceeded Hotel Hugo.

Rooms are small and the lower levels face ups service where the lights are very bright

It was a decent stay

hotel needs an update

Easy, friendly check in. Received immediate text asking if all ok with room and I was able to respond that I wanted more towels (traveling with daughters). Said towels were delivered minutes later. Great views from the rooftop bar, great coffee shop and visible security at door make for a comfortable stay during the busy holiday season.

Was a nice hotel with a good cafe on the lobby level. Room was a little small but fine. Location is a little odd; it's in an industrial area near the West side highway. On the other hand, it's easy walking distance from Soho shops and restaurants. Overall a good hotel, nice facilities and a good price.

Staff was attentive.

Location Check in process

Friendly staff

Clean room in a surprisingly quiet part of Manhattan!

Room was clean, but tired. Nick the Bellman was great. Front desk personnel were meh and the elevators need an upgrade. Bed was very comfortable, shower pressure was non existent.

The rooftop bar was very nice. Coffee was great and staff was friendly. Location

This and other details need attention: no soap in bathroom sink when we checked in; hair dryer plug and smartphone plugs don’t stay connected! Bathroom needs bright light to apply makeup, and the list goes on.

All around positive experience.

Great hotel and close walking distance to both SoHo and West Village!

This hotel, tucked away in a quiet but convenient location between Tribeca and the West Village, is a very good NY lodging option. The spectacular view of the Hudson River from the room was a wonderful surprise. The room itself was quite spacious by New York standards and was well appointed. The onsite restaurant is a pleasant stop for coffee or tea.

Booked the hotel for one night , it was very classy with the lounges , roof top bar , and a stunning view of the Hudson River …

Highly recommend!!

Awesome time

Staff very accommodating, room on the smaller size, however bed/pillows very comfy. Views from rooftop were gorgeous. Overall a nice experience.

Hotel was amazing! Very friendly staff and amazing amenities with tons of great views!

Great staff! All pleasant and intuitive. Good location, full breakfast. Rooms are small but extremely clean. Will stay again!

Quiet location and fun rooftop bar with great views. Room was clean.

Beautiful roof top bar. Excellent location. Drivable. Street parking was available for us. The staff was lovely. Would stay again!

I specifically selected a room based based upon the images on their website saying that the room had a view. It did not! We were on the third floor looking directly into the UPS building. The shower head didn't work and it was extremely noisy. When i complained they said they can arrange another room the next day. The second room was in the fifth floor and looked into a courtyard of another apartment building. Shower worked but the sink would not drain! If you advertise rooms with a view you have to deliver and Hotel Hugo did not!

Elevators are always busy thanks to the rooftop and other amenities. The room was cozy, comfortable and clean. Bathroom was nice. We enjoyed our stay.

Clean room. Small but typical nyc. Anthony with reservations went above and beyond. Hugo cafe food and Felix coffee was exceptional. Rooftop views are fab. Literally zero complaints.

Fabulous hotel, location, and room. Would stay again!

The hotel is very nice and well located. Service at concierge excellent. The only disappointment was with the breakfast at the cafe next to the lobby where you are served coffee in a paper cup but are billed as if sitting in a fine cafe.

Convenient location a couple of blocks walk from Soho, Greenwich Village and subway to the rest of Manhattan. Very friendly and helpful staff. Complementary coffee round the clock. Lovely view of Jersey over the Hudson from higher rooms. Rooftop bar and restaurant very smart. Rooms and communal areas slightly tired but clean and good value for the area.

Nearby and the hotel is kind of isolated near the UPS terminal

Location was amazing.

Clean room and nearby restaurant. Manager, Shaliah who was there, was very nice, friendly and took care of the costumers respectfully.

Clean rooms staff was nice

Quiet and clean

This was a really great spot for getting out and about. Unfortunately we didn’t receive any of the perks that were advertised including a room upgrade and a complimentary bottle of champagne upon checkin. That might be more on Expedia than it is on the hotel, but those perks were why we booked over other budget options available. Definitely check out the rooftop bar and take a bike ride through the greenway near the Hudson.

Rooms are very clean great location. Staff was great. Well visit again.

The roof top bar is also a bit of a negative because unless you pre book ( which you have to know) you cannot get a table and the constant arrival of non hotel guests means that you can be waiting 10 minutes to get an elevator up to your room

Bernie Villanueva is an incredible asset. Looking forward to partnering with your organization

The hotel was very run down. Flooring in the room was coming up, and the A/C was not working. Long black hair was on the floor in the bathroom. It was just over all not a clean or good stay experience. We tried to change rooms but the manger said there were no more rooms, and we could not change to another hotel due to full occupancy in near by hotels. The manager offer a refund, but during check out, they changed and said they could not accommodate our request. Only could offer refund to the resort fee, which was not alot, but that as yet to be refunded. The photos on their website is not a real representation of the rooms or view. I would spend alittle more money and stay somewhere else, don't say at this hotel.

We had 4 rooms booked and it’s absolutely not worth the price ! It’s more likely 3 star hotel ! The rooms need highly update with AC and bathroom! Avoid this hotel

For the price they charge, I expected at least a comfortable stay, but it felt more like a budget motel than a proper hotel. Save your money and look elsewhere — there are far better options in the area.

.

Definitely not a 4 star hotel.

Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.

The amenities and roof top bars are available to the public making it not as valuable to me.

We love the stay there. It would be nice to have more time to stay longer!!

Great Soho neighborhood - parking within two blocks - plenty of dining options.

We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!

Excellent Rooftop .

Excellent value for price! Great location.

Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.

very convenient location, clean and comfortable, good breakfast/dining options

great

The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.

Was nice, lacked any thrills, for price was good. Location was awesome

We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service. Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.

Great value and location. Busy rooftop venues make elevators crowded and slow.

Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.

The hotel was nice the rooms were a bit outdated and it was not great that you don’t get access the roof top as a guest if there is an event.

Vey good location

Nice hotel in a great location close to restaurants, cafes and bars. The staff were also very friendly and helpful. Highly recommended!

Roof top bar

Great hotel, comfortable and clean

Nice place

Walls are thin, you hear conversations in rooms next door and in hallway. So if you are a light sleeper this is not the place for you.

It is well priced in a great area

Shower didn’t drain, maintenance attempted to fix but had to plunge several times and the shower floor filled with black water. In that same room the air conditioner was not working and the temperature would not rise above 78 degrees with was extremely uncomfortable. Maintenance attempted to fix several times with no success including spraying a chemical coolant which filled the room and we had to open the doors and window to let out the strong chemical fumes. While I appreciated maintenance who was really apologetic for the experience and tried so hard to fix everything the front desk did not seem to be empathetic. I was initially told that they could not move me into a different room but after requesting moving to a sister property or getting a refund so that I could find a new hotel they only then were somehow able to find a new room for me.

Superb location and excellent rooftop bar.

The bedding was not as comfortable as my other stays in NY. It was not breathable and my sleep was impacted. I was also in a room right by the elevators and everytime the elevator went up or down, it made a weird sound through the walls which made it hard for me to fall asleep.

The hotel was way nicer than we expected. The views of the Hudson from our room and going to either of the two rooftop bars was an absolute treat !!!! Highly highly recommend !!

Great location. Would stay again.

Always great. Love location.

The property needs maintenance. When we arrived the light at the door was falling down and the bathroom door didn’t close. They fixed it soon after it was reported but the switch in the bathroom around it the drywall was all coming off also. The property is dog friendly, there were dogs everywhere and there is a $45 per day amenity fee that I have no idea what it would covers honestly. I thought it was total $45 but it was per day. I mean we basically came here to sleep I would recommend another hotel closet to spots where you can walk to to dine and drink. The coffee bar attached to hotel made good coffee. The hotel bell man doesn’t hold the doors he’s inside asking if your going to the rooftop doesn’t help you with bags or opening the super heavy doors. The rooftop was beautiful but the bartender cannot make a drink. The outdoor area the rooftop has is pretty and you can see the sunset from there. Honestly we gave it a shot but it’s def not a do over for me nor would I recommend it.

Hotel was ok, not sure i'd return.

We lived utilizing the outdoor seating areas and were very pleased with the quality of the facilities!

A quiet contemporary boutique hotel in a great location. Easy walk to Greenwich Village and other hotspots.

The corner of the property there is a very fun bar. It’s an old Irish bar that has historical background called the ear inn. it’s a super fun bar, nice food and really pleasant workers as well as clientele. There is a deli next-door which is 24 hours and it’s very convenient for those late night snacks as well as morning hydration and daily needs. The area for this hotel is extremely walkable at six blocks to the village and really great restaurants and healthier options are within blocks of the hotel. I actually look forward to going back there hopefully this month if not, I’ll look it back there at least a few more times before the end of the year.

quiet, nice friendly staff, rooms were a little small. great price on a sunday/monday stay.

Good little hotel. Be sure to ask them to put you away from the elevator. Walls are paper thin

10/10 location

Location

Beautiful hotel! Very friendly staff!

Terrible customer service everytime we asked for something simple we got eyes rolled and attitude asking for an extra mini water and another day a first aid kit looking for a bandaid for a foot bloody injury and they were trying to gatekeep bandaids. Asked for extra waters to be sent up and she gave me attitude and never sent them up ever. Terrible smell in the lobby the first two days it was horrid.

Upon checking in the staff was very friendly and the check in process was seamless however the amenities and bathroom was not as nice as pictured. The water pressure in our shower head was awful. The nozzles were so gross they were not coming out straight.

Stylish and comfortable hotel in a nice part of the city

Everything was great and good service.

Great service!

The room was well appointed and a great size, especially for Manhattan. The staff was friendly and helped us settle in early in early, just in time for our babies second nap, making our lives much easier. Reasonable subway connectivity and a short walk to lots of restaurants and things.

The hotel is across a UPS facility so not much of a view. Room was a decent size. But the cleaners didnt clean properly. Bed sheets never got changed and the bathroom floors werent cleaned. I did complain upon checkout about the cleaning. TV did not work in our room either but we were out most the time. Rooftop was very nice and food and drinks were great. Hotel had security which made you feel safe. Would still come back!

A gem! Perfect location within easy walking distance to SoHo, Tribeca, etc. Everyone was so nice and helpful.

Only I would like to add that it will be great that guests respect and avoid making a lot of noise at night. Maybe let them know when they check-in

Complimentary coffee/iced tea Clean

Fun and close to great walking neighborhoods.

Overall the hotel is nice. I really enjoyed the rooftop bar. The cashier downstairs in the restaurant serving breakfast needs to work on his attitude and patience with guest. He’s rude and I don’t believe he is aware.

On top of half the things in my room not working. They charge you $40 facility fee per night. I guess it's in the fine print. When I asked what it was they said it was for the complimentary water, Wi-Fi and printer you can use behind the front desk. It's not complimentary if they're charging $40 a day, especially for something I'm not using!

Just comfortable and enjoyable.

even though the rooms were a bit small and hard to maneuver, overall experience of the hotel, staff was quite friendly

I haven’t gone to the Hugo for a couple of years now probably every few months. Sometimes even sooner lol I really enjoy the staff most if not, everyone has been exceedingly friendly and very helpful when needed information. I have found them very respectful and accommodating I think the property itself is really fantastic. Even when I need to have the maintenance man come up to check something. He was very helpful and I did not seem like I was putting him out by coming up to check my bathroom. Everyone seems to have a smile on their face and everyone seems to be happy working there. The area is great has lots of great restaurants and on the corner of Greenwich and Spring does a bar called the ear in. It’s a must go to. It’s an old diary of the Irish bar that has historical background. It’s amazing and the bodega next to it is 24 hours and the food is great and it’s just a really easy go to. My room is always clean within the hotel and I can’t say enough about how wonderful I think the Hugo is.

Place was in a nice area.

We have been to this hotel twice on a weekend. Beautiful and clean. Great location. Easy to find street parking for free.

Lovely service and beautiful rooms, very clean and comfortable and close to SoHo and the West Village

Doors inside property were very loud, was woken up very early every morning by the slamming doors from other hotel guests. Called multiple times throughout my stay for towels or water and no one at the front desk ever answered or called back. Pretty hotel and clean, but was expecting a higher level of service for the rating of the hotel

Dillion was excellent! He took care of me and my fiancé upon arrival the room was perfect and made us feel very welcome, anytime I visit New York I will be staying here hopefully I can always get room 304.

Lovely property great for influencer stay even had such a warm and comforting feeling walking in after leaving the snow outside the room has a warm lighting that just made you feel safe

Great stay

I enjoyed my stay, everything went smoothly and up to my expectations.

Everything was clean. The staff was polite & very helpful. Easy check in & check out.

I was here for over a week and it was a pleasure. The staff was nice and accommodating

Enjoyed our stay. The shower setup is a bit frustrating. Can’t turn on the shower without getting wet, and forget about trying not to get your hair wet if you only want a body shower. Bed was comfy. Room was a comfortable size as well, considering there was a king size bed. Truly the only downside was the shower & shower head.

The hotel was very nice. We stayed there because it was close to the venue that we were going to a party at that night. I like the rooftop bar. I suggest that you put hot tea on the nighttime menu for people who want a little tea before bed.

The building is great and staff is very friendly and helpful. For a VIP hotel our room wasn't the greatest, and the rooms are not cleaned until much later in the day. One day we were out until 6pm and our room still hadn't been cleaned.

So great

Nice location

Was convenient to ABC/Disney studios in Ny C and the general West Village area.

We had a great stay at Hotel Hugo, fairly priced and reasonable rooms. A little run down and in need of maintenance but good value for the location.

Hotel staff was vacuuming the hallway at 1 am Friday morning.

Christmas week. Great location but no parking or valet if there’s luggage or lots to bring in. Easy access to SoHo shopping and fun.

$45 resort fee when this isn’t a resort is a rip off. Absolutely NO amenities that justify this. No parking offered even though it says parking available.

Lovely place

Loved my stay

The price and star rating made me think I was getting a very nice hotel room. The downtown location is good, but it is still a number of blocks from restaurants or a subway. My room was smaller than I expected and was not cleaned well before my arrival-- no toiler paper and hairs in the sink. The towels belong in a motel, not this level of hotel. I did like the coffee shop on the first floor.

Awesome staff however the hotel falls short of luxury. Rooms only window faced the back of the building i.e. be prepared to stare at a wall. Showers every day we endured luke warm water. We had wake up super early or have a shower late at night just for a little bit of warm water. The towels are gross. They had holes in them. Really gross. Of all the places we have travelled in the US and the world this was the grossest place weve ever stayed in.

Booked a last minute room. Hotel was clean and up to date with a friendly staff.

Friendly & accommodating staff. Clean facilities and quiet!

Second time coming back to Hugo Hotel. This time was with my family. We enjoyed every bit of our stay and we look forward to being back again.

Great front desk

Paid more than $1200 per night and reserved a room with a view but only got to see the alleyway. Shower gel dispenser pump in the shower was stuck. Room is very small and basic but was clean.

You can’t go wrong with the Hotel Hugo, rooms are quite tight but service is excellent.walking distance to high end shops and great restaurants.

I like that the hotel is clean ,quiet n convenient

Smooth checkin and staying experience. Rooms are a bit cost in size. Worked just fine for a few days stay.