Extended Stay America Suites - Norco

This property is not a real hotel. It is clear that it is mainly serving long term, live in state programs. Was so tired of people/guests asking if I had any smokes. Another guest followed me to the elevator while complaining that his monthly check from the state got reduced. Many transient, and long term residents. The lobby is clean. That’s where it ends. The amount of smoke, weed, and other smells is gross. We stayed on the 2nd floor. Hallways were gross. Spills and stains everywhere. The room/cell was very basic. The beds are really on metal cots. Blinds were broken and nasty. Stains on the lamp shade between the beds. The kitchen is bare. There’s a nice sign on kitchen counter telling you to simply call the front desk if you need any dining plates/utensils and they’d bring it right up. I did that, was told to come down and get it myself. After 4 days, I asked the front desk if we could have house keeping at least come do garbages and the beds. Was told cleaning is done every two weeks; and that it is my job to take the garbages out to the dumpster. DO NOT STAY here if you are wanting a regular hotel experience. That’s not what this place is.

Clean room. Very comfortable

Zero maintenance. Hallway reached the room smelled a cat pee. The floor was sticky in the room. The toilet seat was broken. The sheets were stained. The chair was ripped. And either it was blood, ketchup, or poop on the lampshade. We tried three different rooms in this hotel and every one of them was disgusting. We ended up leaving and not staying there in fear of bedbugs.

Upon first view, we were taken back a bit after pulling into the parking lot with the amount of people hanging out, cleaning excess amount of trash from cars that looked to have been sitting there for a while. There seemed to have been a medical emergency with paramedics & a fire truck present. When entering the lobby, the front desk looked concerned over what just occurred (that made me nervous). My interaction with the front desk was smooth and a good experience, the manager and the hotel clerk were extremely kind & very helpful. Upon entering the hallways to get to the elevator, I got nervous again with the potent smells. Ramen & MJ. When we opened the door to our room, it was noticeably clean, but has a strong scent of a watermelon spray. That bothered my family so we had to air out the room for a couple hrs & turn the air on to get the stuffiness out. The room has a microwave, stove, sink & full sized refrigerator which was very helpful. The bathroom had noticeable signs of wear and tear, the beds had metal frames so any movement caused squeaky sounds. We got accustomed to the room after a few hrs and truly appreciate the kindness of the staff, however this building needs some upgrades & repairs. Breakfast was grab and go style (packaged pastries, granola bars, coffee, hot chocolate & oatmeal packets), but not bad for what we needed on this trip. We did appreciate how well stocked & clean they kept that area. Upon checking out, we were thanked for our stay.

I will never stay here again

East access to the freeway and the outside was nice

Smell from others cooking stayed in the hall way!!

Passable

The property was very smelly and not very clean. The carpets in the hallways were dirty and smelled like dog urine The convenience to the freeway

Mold in the shower, everything was filthy including blood stains in the counter and bathroom floor. I had to buy Clorox wipes and cleaned what I could. Chairs in the room looked like they had been turn up by animals Bed was supposed to be a queen but it wasn't, it was sized more like a full size bed, bed was rock hard, bought a queen size mattress topper to make it more comfortable and the topped was abot 18 inches wider than the bed. Sheets smelled and were stained. Woken up numerous times by barking dogs. Staff was nice but that's about it, unlikely I'll ever stay there again.

I had to change rooms twice. The sheets were dirty, and the furniture was completely worn out.

Excellent customer service from all the employees

The room was non-smoking, however it smelled like smoke. The hotel advertises breakfast, however all they have are granola bars and coffee, that’s not breakfast. There were non-operating vehicles on the premises that made the place look dissatisfying. I don’t foresee staying at that hotel in the future.

It was dirty the room next to me was up all night smoking drugs I felt I got under the influence from the smell the hallway smelled I’ll never go back. I’ve stay there before and behind that experience was the reason I went back, but never again..

Good location. Surprisingly run down for a reasonably new building.

Good location. Surprisingly run down for a reasonably new building.

Exceptional

Horrible customer service. I needed a refund and staff was never helpful. I could never get a hold of managment.

Horrible customer service. I needed a refund and staff was never helpful. I could never get a hold of managment.

I had a great stay with no problems! I would come back to stay again.

Nothing Everything is smoke stained and smells mildly like pee. Tried to cancel since I had until 6pm. Never got my money back. So insanely dirty facilities and thieves.

The staff are very helpful friendly

The staff are very helpful friendly

Nothing Everything is smoke stained and smells mildly like pee. Tried to cancel since I had until 6pm. Never got my money back. So insanely dirty facilities and thieves.

Once you get to this location you automatically get a sense of feeling that you are not safe. Once we were given our room keys the hall way right off the elevator smelled like cat urine and the carpet was full of stains. Not to mention the room was HORRIBLE! The side leather chair was extremely peeled off and the room has stains everywhere’s. Not to mention the restroom which the door has water damage and cracked walls. As soon as we walked in we walked right out and checked out. We weren’t even there 15 min when we ran out that door to another hotel. NASTY LOCATION.

Good

This property was extremely unsanitary. The alarm was covered in plastic bags. The bathroom was not cleaned and toilet seat had brown waste. Furniture was ripped. But most disgusting was the hair and mucus stuff in pur sheets. I strongly suggest that you stay away this hotel.

Loved the staff

Disappointing

The night staff girl was very nice. Found out it was section 8 housing and we were charged more than the people that normally stay there because we went through booking.com first room we were in the floor was all sticky broken blinds the second room had broken fire suppressor over the stove and the lights were on motion sensors that you could not turn off so all night long if you rolled over all the lights would come on very irritating.

The night staff girl was very nice. Found out it was section 8 housing and we were charged more than the people that normally stay there because we went through booking.com first room we were in the floor was all sticky broken blinds the second room had broken fire suppressor over the stove and the lights were on motion sensors that you could not turn off so all night long if you rolled over all the lights would come on very irritating.

Na

Superb

No breakfast at all. No even coffee was there

Disappointing

Refrigerator is not working at all. Unhelpful staff. Helpful staff.

Staff friendly. Hotel smells like weed and is dirty in common areas. Cable didn't work in room. "Breakfast" is not breakfast. Just nutrigrain bars and coffee

This was an awful experience. Room was dirty, refrigerator didn’t work, room lights would not turn off so you must sleep with lights on, insufficient towels, none of the kitchen amenities advertised were available, the grounds were filthy, strewn with cigarette butts. Staff was unavailable to resolve any problems. The worst hotel experience I have ever had.

Staff was friendly but the hotel is a pit!! Owner needs to update all areas!! Horrible situation!! NEVER AGAIN!!! Please don’t recommend this place to ANYONE!!

The guest here are very questionable individuals. Our room didn’t have any towels, the tv didn’t work and it doesn’t have breakfast like it claims to.

Staff was great and accommodating

it is an “extended stay” place and I got the feeling it was a place they put homeless people. hallways and elevators were dirty. way too many dogs. you have to ask for shampoo! they have 2 bellcarts and one of them was held together with tape. their free breakfast is coffee, granola bars and pre packaged muffins

I try to stay there as much as I can since the staff is so great .. always friendly and happy to see you at check in

Room looked neglected. Chair sofa in room was dirty and extremely worn. Bed was very cheap, basic spring mattress. When asked for refund we were told thats juts the way the rooms are

There staff that's why I keep coming back there's one girl who was there today this morning idk her name but she is very out going and always checking on me ... Yhen there's a girl who wears glasses who sometimes looks like she doesn't want to be there

This hotel was so poorly kept! The couch in the room literally had the fake leather scratched off, the hotel smelled like people smoked in there all day and they tried to cover the smell. The shower was sketchy, when you moved around it sounds like it was gonna fall apart. The only good part was the staff. There is not breakfast included, it’s just coffee and breakfast snacks. Lastly, the rooms don’t look like they do on the pictures. DO NOT STAY HERE.

Horrible staff!!! They had us waiting for an hour or more just for a room key BECAUSE they didn’t have anymore !! The rooms and hallways had this funky smell too ! I had booked 2 rooms and the manager was saying I only booked one

Because you guys are pet friendly, the room smelled a little bit like pets, the sofa was scratched up, and the elevator was out of service when we first arrived

Staff was nice and tried their best to support but unfortunately it was out of their control

Yes

O

Sink didn’t drain. Sheets were dirty. Room smelled and bed frame was making nose with any movement.

Unfortunately the hotel was a letdown. The rooms are very worn, broken mirror, cracked sink, a non working fridge, and the floors were so dirty in the rooms. There are 3 doors to get into the actual hotel, feels a little prison like. After spending 2 nights there i would guess they are part of some vouch program or something. We wont be staying there again. The one good thing about the hotel was that the staff was nice and friendly.

Didn't have a coffee pot, no remote foŕ the tv and wifi didn't work.

Yes

Gd people all the way

Staff was great….rooms were lacking.

The room assigned to us was not clean. It had dirty sheets. Smelled like a carton of Cool cigarettes had been smoked in there while the window was closed. However the staff was very apologetic and rushed to find us a new clean room.

Room was clean. Staff was very courteous.

Light bulb blowned out, tv remote control didn’t work, exhaust fan in bathroom don’t work.

Honestly even though they refunded me I would like the whole amount I paid for back as they only refunded me $76 out of $93 which is BS as I never even used the rooms except to wash my hands bc I was so disgusted

Yes

I don’t spend the night I vandal because was to bad

Room was clean, staff very helpful and polite

in the future, I will not be staying at this location.

Very clean room smelled great compared to other hotels I’ve personally stayed at will come again

Same as all the ones I have been too. Nothing to fancy.

Gd

Hated it

Place was clean. Stayed for work and was fine

The room was severely neglected! Awful experience to have to deal with after traveling all day.

Dirty, water pressure is non existent. Lights turn on and off in the middle of the night. Fridge didnt keep anything cold. I felt gross when i was there. I even left early. Tile floor is dirty. Having to go through one door to go in and out the building past the front desk is ridiculous. Using a key card to go in and out is all ridiculous.

The staff was very friendly and the room was okay.

Stayed here for work. Clean and safe

General Manager was very unprofessional and told us we were not welcome to stay longer.

Good location. Clean rooms but very basic set up.

Overall just terrible customer service and the rooms aren’t as they look on the website. Much dirtier.

You know it's a great price but I feel like it's went downhill as far as the cleanliness and mainly because of the carpet they have stains all over them like if somebody went up and down the hall with broken trash bag they need to take that out and put some newer carpet or whatever they're going to put there but that makes it look really really bad the insides is pretty nice and it's very good deal the staff was great the only thing is just the cleanliness as far as not the rooms but the hallway and all that

Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.

The staff was new and they were all great. I hope they keep the lot of them. The grassy area in the back is wasted space. Turn that into a dog park and clean up the trash enclosure.

I book this property for my husband recent surgery; I needed handicap accommodations which I was told by the staff it was I need to shower him prior to surgery, when we arrived the room had a tub it was very difficult, they said will get us another room but not till the next day, which was too late, TV didn't work, noisy we couldn't sleep, horrible bed, had to ask for everything including soap, shampoo, and dishes for the kitchette. We were moved to 2 different rooms the next day due to TV didn't work either. They did refund my stay I checked out next day. Only charged me for 2 nights instead of 4. The staff was nice and understanding not sue why they couldn't accommodate us.

We will never stay at this hotel again. The front desk staff were rude, it was dirty, loud and uncomfortable.

It was dirty and smelled

The staff was very friendly. Unfortunately, the smell in the hallway and in the rooms was not pleasant

No keys for the room, room wasn't cleaned, the bed looked like there was no changed the sheets

The service and staff sucked no ice machine and we had to wait with a reservation for 20 minutes and no one was there LOL. WOULD NOT RECOMMEND

Nice

Fuera de eso es muy buena ubicación sobre todo como nosotros que fuimos a las canchas de Silverlakes.

It was ok, a little rundown.

Everything is good

Staff was very professional very helpful but the people outside the hotel In the parking lot where very scary.

Upon checking in the front desk, Robin was crying from The customer ahead of me. She stressfully asked if I was checking in and I told her yes. She threw her hands up and said I’m over booked. I don’t have room for you. She had to keep leaving the front desk because the key cards were not working and she had to walk every customer to their rooms. She called her manager, Victor, on her cell phone and handed me the phone. I shockingly starting to try and explain the situation to him. Before I could finish my second sentence he rudely interrupted me and told me he was at home and was pissed off I was calling him on an employee number. He hung up on. I had 2 other family members in your hotel that checked in prior to me. I have my 2 young children with me and had to go to find another hotel room. I have never been turned away from a hotel with a reservation. They had no intention of trying to help us get into another hotel. It was a miserable experience.

This was a great place to stay and near to a lot of good places to eat

Floors were sticky, carpets were stained, bugs crawling out of walls. Will not be staying there again. Staff was kind though.

Didn’t like having to ask for a cup or not having coffee in my room

The room doesn't have a hair dryer. Thanks for the breakfast to go. The paint wall was a little scuffed but I felt the room was clean.

Our stay was nice. I f you dishes it is an additional cost. They do not offer housekeeping if you are staying less then 5 days, or for an additional cost. For clean towels you need to turn in the dirties in exchange for clean. Staff was polite. I don't know if it was due to the location but there were two different incidents where we arrived back to the hotel to see the police on site or a disgruntled customer being rude to the staff due to intoxication. The hallway to our floor always smelt of food from others cooking. All in all it was a good stay but I will come better prepared next time.

I didn’t get help on my card. I had a hard time reaching someone. I need a refund

Staff was great. Location was perfect for soccer tournament

This place was terrible, outdated worn out chairs, our one friend left because of bedbugs and stains on sheets. In addition, never got a key card and they had the let us into the building in our room so security and privacy were an issue their key card machine was down

Key card did not work the entire time, TV did not work either, definitely will not stay here again.

My room smelled like urine. The hallway smelled like urine. I was not able to get a room key for three days and only received one of my final day. I had to keep asking for the amenities and they were not just provided. They do not clean your room if you stay less than a week. Have to walk to the back of the building to throw out your trash in their dumpster. I might be able to keep going but I’ll stop here.

Floors were dirty, our room was not serviced, keys were not working, smelled gross.

Called corporate to let them know of the many issues main one being I never got a room key due to key machine not working. Many of the people there didn’t have keys. Outlet power was not working. Electricity didn’t work (tv). Fire alarm went off around 8:30 woke up my kids scared and crying. We ran out hotel as well as many others and then had to wait to be let into our room one by one.

We didn't get a key to our door. I am still not sure why. The lights would turn on in the middle of the night several times. The floor was sticky. The table looked like someone did drugs on it. The sink was pluged. I would not stay there again.

When we arrived the girl at check in was nice but there were no keys to our room, she had to take us to our room and let us in with the master key, the rooms and hallways stank so bad they had spiders in the hallway I'll never stay here again...

Is in terrible conditions and really bad front desk service . Nothing was available not even the key rooms were working . Very bad experience

Not as advertised. Every aspect of the hotel was dirty (lobby, halls, rooms, everywhere), especially the room. Shower was filthy with hair everywhere, the kitchen sink was stopped up, no hair dryer and there was no bedding for the pull-out sofa. There were zero amenities and not even basic necessities like a pillow or key cards. It was obvious this hotel is used for county housing for local residents. The look and feel is that of skilled nursing facility with younger residents, not a tourist hotel.

The room was a mess the lights are not working properly the tv only works if the lights are on the floors are sticky like something was spilled but wasn't cleaned the bed needs a replacement u can feel the springs totally a bad experience i do not recommend anyone staying there this hotel should be shut down for renovations

Chose this hotel because it had an elevator. And its proximity to the job im working. Lars at the front desk was WONDERFUL. Best thing about the place. There were no key cards, they ran out,we had to be escorted up and let into the room by Lars. The motion detector light switch was faulty & the lights kept coming on all night. The beds are lumpy and you can feel the platform frame thru the thin mattress. The upholstry was destroyed on the chairs, ripped and peeling. Fridge was turned off, so it was hot when we put our food in it.

Prepaid and still no room avail. Manager was not available for a call from a new employee to navigate a difficult situation with systems not working.

Poor front desk lady said they had rooms but no keys left and the computer system failed so they could not give out any of those rooms. I prepaid and had to leave without a room.

Place was exactly as described

I booked this hotel for a short stay with my child, and it turned out to be one of the most distressing travel experiences I've ever had. Within minutes of arriving, I knew we couldn’t stay. The hallways reeked of urine and marijuana, which was both nauseating and extremely concerning in a place advertising itself as “family-friendly.” The smell even crept into our room, which made it feel dirty and unsafe from the start. Things only got worse as the evening went on. The noise levels were unbearable—loud music and TV late into the night. It was impossible to be able to sleep, and I felt completely on edge. It genuinely did not feel like a safe environment. The room itself was a far cry from what was shown online. The pictures were totally misleading. The actual room was poorly maintained, with an overall grimy appearance that made me regret not turning around immediately upon check-in. After trying to endure it for less than two hours, I made the decision no parent should have to make while traveling—I packed up our things and found another hotel late at night just so we could sleep somewhere clean, quiet, and safe. This place should not be listed as suitable for families or solo travelers. I felt completely misled and incredibly disappointed. Do yourself a favor and look elsewhere—you deserve better, especially if you're traveling with kids.

Are toilet didn’t work one night and no maintenance staff on site nor would they call someone

Overbooked and desired room was not available. White old woman’s attitude was terrible at check-in. No hair dryer. Car alarm went off couple of times in 4:30-5:00am.

Roaches in our room. Ok, it happens. Thanks for changing our room. Light turns in the room every 1 hours during the night. Killed the night sleep. Ok, you forgot to tell us how to bypass the motion sensor. Morning grab breakfast. No creamer. Seriously ? Get one of employees to go and get creamer for your guests. This is indication of not caring about your guests. Apologizing for not having muffins in the breakfast area because you are out since a week ago ?? Rooms have small kitchen. No cups no coffee machine, no plates and no silverware. No problem just call the reception and ask. We did and never got anything sent to our room. Our reservation was for a certain room. Reservation changed by hotel staff. Not sure why. Really bad experience.

Checked out after looking at the room. Steel bed, thin mattress, felt like an institution.

The TV did not work they said they would discount my stay, but they did not. They tried to have me fix it instead of them. Also, there was no coffee in the coffee pot.

The hallway smell stinky.

Luckily it was only to sleep here but very run down hotel including staff. Strange to have to ask for cooking items or even shampoo! We almost cancelled our reservation after seeing our room. Smelled very strange too. Blinds were broken.

When we arrived the door was left open but we checked in after 11pm. We were short a pillow, bed was hard and so were the pillows.

Booked a smoke free room, as soon as we entered room it smelled like an ash tray. Worse booking ever.

The staff is what made the stay. So friendly and helpful, it was a pleasure. The rooms themselves needed a bit of updating. However, for what we paid, we were good with it. It’s definitely the place you want to stay if you need the small kitchen.

You get what you pay for. Excellent customer service but the hotel smelled. Dirty carpet. If you just need a place to sleep this is it. Not a place to stay and hang out.

The breakfast was mediocre, no seating area.

Its a nice hotel, needs some upgrades but still good and the price is good too.

We stay one night , the ceiling lights keeps turning on in the middle of the night . The blinds in the window didn’t close and when we turn on the heater it smells really bad . Both beds very uncomfortable to sleep on.

The rooms were dirty. There were bedbugs smelled like piss in the hallways.

We checked in late night. The next day our stuff was bagged up and we got downgraded to a handicap room that smelled horrible. The staff was unprofessional and a HUGE inconvenience.

The Hotel had a foul smell in the hallways and stairwells. It was loud and noisy and Was woken up at 1:30am with music coming from room next door. Staff appeared to be short handed. Do not recommend this hotel.

I also went down the street to stater Bros to get my own cleaning supplies and candles for the smell. I cleaned the floors and restroom myself. After spraying floors down with bleach, a sheet to cover sofa and utilizing candles it wasn’t so bad anymore. The next day I requested extra towels and that was a problem receptionist said being it was the weekend, said I wasn’t supposed to request extras because there stock is low and no one washes towels over the weekend. Over all it was a bad experience for me and never again will I stay at this hotel.

I booked at 2:30 am and arrived at hotel 15 min later only to find out to pay extra because of a no early check in policy. So I paid hotels.com $113.23 plus pd extended stay $138.89 due to no early check in. I requested late check out 12:30 they said no problem. When it was time to check out they were knocking on the door calling the room I advised them I thought you guys agreed the late check out and the manager stated after 12pm maid service does not clean rooms so because it was 12:35/12:40 pm the maid can’t clean the room. Mind you when staff came to the door it was 2 housekeeping ladies and the manager feeling like we were gonna get jumped. I had a calming scented candle on for relaxation due my stress level my daughter is in active duty war so I just wanted to have some peace of mind. I blew out the candle and took candle with me and manager went into the room looked around I left a $20 tip I felt bad because apparently maid wasn’t able to clean as walking away the maids laughed an one said you forgot your smoke in the room I laughed and said my candle I don’t smoke! 3 days later got a $250 charge it was a incidental charge for smoking I called extended stay and said to them I was not smoking it was from my candle he replied well it’s a no smoking hotel! I should have put the damn lid to trap smoke in the jar.

Overall, it was an excellent experience.

I recently had a disappointing experience with Hotel.com that I feel compelled to share. I booked a hotel room but quickly realized I had selected the wrong date. After canceling just 30 minutes later, I was shocked to find that I would not receive a refund for my booking. This has left me feeling frustrated and dissatisfied with their customer service. Additionally, the hotel I ended up staying at in Williams for $149 was far from what I expected. The room was lacking basic amenities like a closet, iron, and ironing board, and the window in the rear was un covered, which made the space feel even more unsafe The overall appearance of the room was very old and rustic, with loose floorboards that added to the overall discomfort. For a price of $149, I expected a much better experience. I would not recommend using Hotel.com based on my experience, as their policies and the quality of their listings did not meet my expectations. Save yourself the trouble and look elsewhere for your travel needs.

Excellent stay and customer service

Let the front desk know that myth wasn’t working and it still isn’t fixed.. going on 2days

Breakfast was more like coffee and cupcakes only.

Friendly staff made it pleasurable

I had no water during my stay. Could not take a shower or even brush my teeth

TV kept shutting off, wifi didn't work. Im guessing thats why they want you to pay for the upgrade.

Amazing staff overall great professionals

Do not stay here! The floors are filthy. The customer service was spotty at best. The cable was out. Downright scary people hanging out in and around the building at all hours.

We checked in late.

Very clean

Great staff

Sheets were dirty, room was not cleaned, and the room had an odor.

The room I stayed in was dirty there was food on top of a cabinet there was sticky stuff on the floor. The shower was dirty to the point that I didn't want to use it. The stove that was in the room was dirty. There was also on the side of the refrigerator on the floor.

I stayed here for a wedding that was local.. First off walking in felt like it was a prison with its 3 doors walking in. Check in was easy but I reserved the hotel for a certain price and now the charges they did was about $40 more than what I reserved it for. Now on to the hotel room, wow gross. The beds weren't even up against the bed, the pillows were on the desk. The blinds were broken we couldn't even shut them and some blinds were completely broken apart. Next 2 of the outlets were out of the wall, the bathroom still had the same soap from the previous people staying there opened. A towel was wrapped around the toilet for some off reason. This hotel was almost worse than a Motel 6. Never staying here again.

We checked in really late. However the staff who was there was really friendly. Since we checked in during audit time, my card was unable to be processed. So she provided me with three room key cards. When we got to the room, it was quite spacious. Barely any amenities though. The floor was sticky on some areas. Thankfully I brought slippers for everyone. The chairs were damaged from previous guests. The blinds were broken too. The rest works fine. Breakfast was quick grab and go items. We were able to do late check out at noon. When the trip was done, I checked my bank account and was charged multiple times. Twice by the hotel (one was refunded) and another by The Expedia. I was able to contact Expedia and got the one charged by them refunded. It was the more expensive one btw. Yay!! Thank you, Expedia!!

Dirty sheets with pubic hair. Room smelled like fish. All outlets and tv shut off when lights where turned off

.

Great place

Bring ear plugs. Hotel people were great. It was clean. Guests very noisy, not just one. Many. Slamming doors, very loud music and televisions. And Friday night motorcycle races on Hamner. noiay.

The room was nice. The only thing I really noticed was that the sofa probably should be replaced or at least get a cover for it

The staff were good, kind, friendly enough. Our Room wasn't ready for check in had to wait. Room was clean and nice. TV didnt work well, would shut off every 10 minutes then come back on. Breakfast was very limited to coffee, tiny muffins, granola bars and instant oatmeal. Which was fine, just very small.

The check in was fast, the room is clean, and the hotel looks safe. I have no complaints.

Nice place

Close to the soccer fields

We stayed for 3days are tv was not working so we had to move to another room

Should not advertise free breakfast, it is only coffee and "grab and go".

The room we got had bed bugs, I grabbed the bed bug and took it to the front desk to showed them. They tried giving me a one bed room when we had got a two bed room, I asked for my money back and had to leave the place and look for another hotel having to pay extra and having my kids inside the cart until we where able to find a different hotel since almost all the hotels around were either sold out or double the price. I was told the manager would call me to apologize and up to now I’m still waiting for the call.

not serious

The room was smelly, dusty and just dirty. The property was old with dirty carpet in the hall. Hall smelled real bad.

Very bad customer service 😤👎

Excellent staff

Perfect

They Maintenance Staff member Steve is the un sung hero that need acknowledging also; From what I have observed he not only worked hard to keep the equipment functioning, he work extra hard to keep the property clean!!!

The only down fall I wish we were notified of the elevator being down. I have a broke foot and I had to go up to the 4th floor, very inconvenient.

Disgusting hotel why Expedia has it for purchase is not understandable. Everything of hotel is bad. Dirty and smelled like poop and pee in hallways.

The front desk clerk was amazing, the room however was not, we didn't complain, because there were no other rooms around that area due to a concert.

We came into town for a concert with family, and were extremely disappointed with this hotel. The front desk did their best to work with what they were left with by the manager, but the rooms were overbooked, a packed lobby of people waiting, not to mention a broken elevator that we later found out had been broken over a month. We were on the 4th floor with multiple bags, and my mom was injured in a scooter. We had to convince them to get my mother a 1st floor room, not to mention the hotel itself was dirty and smelt awful. Would not recommend staying here!

Dirty rooms, staff professionalism was lacking and to top everything off the elevator was broken.

The elevator wasn’t working. They wanted to give me a room on the 4 floor. I decide to leave. Thanks

Took long to be attended at check in. Heater smelt like burning when turned on. Elevators were out of service m, that was pretty inconvenient given we were at one of the top floors and they had no lower rooms to offer.

What I didn’t like about this hotel/stay was the elevator was out of service (fine, stuff happens right) so we had to take the stairwell but on the way to the stairs there was a horrible smell on the first floor like horse/horse poo. We also were told almost all the exiting doors we could leave out of but could not enter back in because the card reader sometimes wouldn’t work so there was really only one way to get into the hotel. Then as my husband and I go up to our room we notice stains on the tv, crumbs on the nightstand and dirty walls.

Everything