Sheraton Chicago Northbrook Hotel

Everything was great

The room was spacious, comfortable and clean. Emphasis on comfortable

Very well maintained and staff were all very friendly. There is no refrigerator in the room. Elevators are very slow and hot.

Very friendly staff, upgraded to free breakfast, gave Mr gift bag

This stay was an excellent experience. The staff were amazing and so helpful. The rooms were clean, well cared for and safe. The hotel restaurant was amazing and so good. I recommend this hotel to all. AMAZING experience.

breakfast NOT included

breakfast NOT included

Pleasant

Everything was good!

The only issue during our stay was the pool being closed due to an unexpected issue. While we completely understand that these things can happen and appreciate that some situations are out of the hotel’s control, it was still a bit disappointing since it was something we were looking forward to during our stay. Other than that, everything else was excellent and we truly enjoyed our experience. Would definitely stay again.

Senior management of Sheraton take note. We will share our horrible experience in every social medium and platform we can reach.

Convenient A bit expensive

A bit expensive

Great well kept property. Staff was excellent and friendly. Bar was great as was the room.

!

Exceptional

Perfect service, good professional staff Breakfast is not enough - no vegetables available

very nice hotel. good location, close to Chicago Loop, yet far enough away to avoid traffic and cong

very nice hotel. good location,...

Exceptional

Excellent friendly staff

Win

Would have liked a small refrigerator.

I liked the out door scenery and the fact my family had the pool to themselves when we went down there. I loved that I could bring my dog. She was very excited. Staff brought us up a refrigerator upon request it was very clean and it was supplied very timely. I would return in the future. I didn’t like how online pictures made it look like I was booking a suite with a bedroom and separate living room area but when we arrived it was an ordinary hotel room. I also didn’t like that it didn’t include free continental breakfast. That would have boosted my overall rate. I also couldn’t enjoy my shower because of the big open vent directly on the shower wall made me paranoid that someone had something in there to watch me shower, I couldn’t come up with a good reason that vent would be placed there. It should be made with the option to close the shutters.

The staff was amazing! When I arrived in my room there was a personalized gift bag of goodies and a note. They went above and beyond! Breakfast was warm and delicious both mornings!

Clean room, friendly staff.

Clean room, friendly staff.

Superb

Super nice staff. We found free snacks and drinks in our room. They were doing a “find the hidden grinch” scavenger hunt around the hotel for the kids during the holidays and my son won a Sheraton mug full of candy. I would definitely come back!

Nice staff and very clean, liked the welcome packages and the decorations , the gym was also good. The receptionist was very nice. Staff at the breakfast was amazing but the breakfast its self was so so. I wish the had a Jacuzzi. The pool was cold.

Superb

Nice staff and very clean, liked the welcome packages and the decorations , the gym was also good. The receptionist was very nice. Staff at the breakfast was amazing but the breakfast its self was so so. I wish the had a Jacuzzi. The pool was cold.

The room was shabby. It definitely needs an upgrade. The furniture is dark and dated. The carpet should be replaced. Not very inviting .

My biggest disappointment was the hotel was the food. We ate at the bar and my daughter ordered a chicken pot pie which was the equivalent of a Swanson's Frozen that had been reheated in the microwave. My chicken sandwich had definitely been microwaved and not fried in a fryer. And it was almost $100 for three people! I recommend eating elsewhere. The beds were comfortable though!

clean room, nice staff

There was a nasty sewage smell in one of the elevators yesterday 11-2-25 which was unfortunate

PLEASURE TO HAVE COMPLIMENTRARY BREAKFAST

Perfect!

Everything was clean & nice. I will say the bathroom lighting was awful very dark & dim. . I suggest a travel lighted mirror to put contacts in & make up on. Usually there is a magnifying mirror but still dark bathroom.

Very pleasant stay

Nice experience

At first check in seemed easy and the room nice... BUT the hallways had small pieces of trash and debris on the floor which in the few days i was there wasn't cleaned, the elevator door had all these hand prints, my bed sheets must not have been changed there was serval hairs and a blood stain on it - also the main fitness machine is broken in the gym - the food was subpar and inconsistent from one day to the next VERY disappointing

Easy access to and from the hotel. The hotel is convenient to all support facilities.

Joshua at the front desk with extremely helpful

Just what we needed

Liked the cucumber water in the lobby and Netflix access on the TV. A small refrigerator would have been nice.

My stay was great! Very comfortable and the Staff were great to work with.

Nice property and convenient hotel to Winnetka.

The property is located with easy access to interstate for City and Evanston.

Simple check in. Easy to work with. Bar staff was friendly. Whole Foods and Starbucks within walking distance.

Great Staff

Good ish property but could use a upgrade in the FFE

The staff was friendly and accommodating. It was the most enjoyable time i have had at a hotel every. If i come.to Chicago again this will be my first choice for a home away from home.

Last minute change in hotels at 10pm on a Friday and the staff was nice and alert.

The desk staff was excellent. We were able to get into our room early Friday morning.

This is a nice hotel with a great fitness room. It was in the perfect location for us and near many restaurant options. It is an older hotel but the finishing are nice. Being older though, the water pressure on higher floors is low and it takes 5-10 minutes for the hot water to get to the sink/shower. In our room, the toilet ran constantly and the blackout blind would not go all the way down. The hotel did take my feedback to correct for the next guest. I would stay here again, I’d just bring my sleep mask.

Enjoyed our stay

Very disappointed in the swimming pool. Chose this hotel because it had a pool. Only to find it was a salt, dirty, cold pool.

Nice staff

always what i expect

Great property

I enjoyed it it was very nice but, they need to update the pool and put a jacuzzi there.

Staff was very friendly.

This was a good stay and nice property

Stayed here for a wedding that was right next door at Pinstripes. Very convenient location. Their bar and restaurant at the hotel was nice, so you didn't have to travel outside the facility. My made to order breakfast was quite good. Although I didn't attend - it looked like the cocktail activities at the bar were fun, the hotel seemed to control the noise level adequately.

Great place

The hotel does not reach the level of Marriott. The price per night is high for these conditions. The hotel has no soundproofing, the water pressure is weak, and may be absent altogether. In the evening, the man in the restaurant served very well, in the morning for breakfast the girl did not even hurry to come to our table

The hotel was immaculate. This service was outstanding.

The staff is amazing.

Clean

Great stay

Nice hotel with bar

Sadly, this place is in need of some maintenance and attention. The sheets were stained, the mattresses were lumpy and the springs squeaked. The toilet kept running and the bathroom faucet was so loose it was difficult to turn off.

The only thing would be to put more towels in a room that has 3 guests. One towel was there when we checked in.

Very clean rooms and nice staff! Restaurant and bar very friendly!

Room was great. Prices reasonable. Especially compared to others in area. Facility was clean and in good order.

Pool

We had breakfast which was pretty good. Also, said the gym and the pool - everything was nice and clean . Staff were very accommodating.

Room had a strange smell. No fridge or microwave. Very poor lighting in bathroom. No complimentary fresh coffee.

Walls have zero soundproofing so heard normal conversations in ajoining rooms and the hallway. Housekeeping was incomplete both days with random items replenished without touching the bed. Not a big deal, but odd not to make the bed. Carpet in common areas and hallways were badly stained. Staff was very nice.

The laundry room is horrible.

We stayed for a family reunion and really enjoyed the facilities, the extra friendly staff and service. Great hotel to stay for a weekend on the north shore of Chicago. We'd definitely stay again.

We liked our stay and the friendly staff.

The hotel is in an absolutely perfect area and the staff are super nice and everything is clean, but the water did not work properly at the sink or in the shower resulting in the water being way too hot and not easily controlled. I’m sure this has been reported to the hotel, but it does not seem that action was taken. The beds were a bit too soft. The location is perfect and it’s nice that there is a bar downstairs. Everything you could possibly want is within three blocks.

.

Great hospitality!!

I was disappointed with my first room. I walked in, took off my shoes and the carpet was wet. I was then s

The bed mattress was springy and made noise. It was slightly uncomfortable. And carpet had a slight unpleasant smell near the bed. The room was nice otherwise.

Ice and clean areas

It was relatively quiet, receptionist (Kladia) gave a warm welcome. The bathroom had strains of hair on the edge of shower area, there was no refrigerator (even a tabletop model?), no microwave. I would have preferred individual body wash, lotion & shampoo, etc. The furniture good quality. The only thing missing refrigerator & microwave would make the stay more appealing had to go downstairs to the lobby to warm food up. Otherwise the stay was ok.

It was very nice in the deluxe king room. There was a desk for doing work on my laptop, and a soft bench. I enjoyed the minimalist decor and big shower.

I liked it

All’s ok.

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Customer service

The hotel was very clean and met our needs for the trip. It was very close to where we needed to go.

Dwayne is the ideal host at the lounge

Staff was friendly and helpful. Matress and bedding were worn. No fridge. Sliding bathroom glass door is annoying and lets too much light through, so the room is either too dark or too light at night 4 espn channels and no cable news except CNN is frustrating, although happy not to see Fox News listed.

Everything good . I recommended

Excellent customer service. Best room stay yet!

I requested a blow dryer since there wasn’t one in my room and I never received it. There was no hot water on my 1st morning there

Great stay.. easy to get around, great amenities, food, bar, very comfy rooms … would stay again.

Nice hotel

Only thing I would say is that when the cleaning lady enter the rooms make sure they all say House keeping because I was alone and sleep when she enter and didn’t say anything it scared me plus I’m pregnant but other than that I loved my stay it was beautiful and staff was so nice I’m definitely coming back…

It was good.

Expensive for what you get. Rooms are dark. Food in the restaurant is not very good.

My stay was very comfortable, my room was large, contemporary and clean. The staff was professional and welcoming. I will stay there again.

very nice

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Bed was extremely dated and very uncomfortable.

Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.

Clean

Very nice hotel, no frills but clean and safe.

Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with Expedia. Completely unacceptable.

I needed a room on the Frist floor the front desk attendant was very accommodating great place . PSSSS.. I was there to see The QUEEN ( smile)

Room should have been cleaned. Fresh towels and fresh coffee would have been nice.

I'm finding when I book with a 3rd party such as Hotel.com amenities and other typical hotel features are often omitted (i.e. refrigerators). The service is often subpar and front desk associates treat you like a second class citizen. This hotel was no different. I also sat on a chair, it broke. I looked under it and it had obviously been poorly repaired. Pure lazy.

There were no clean towels for two days. When my room was cleaned the sheets were not changed. The bed was not made properly. There was orange mold around the outside edge of the shower.

Very nice facility. Will stay here again.

We checked in and found our room had only one bath towel and wash cloth, no TV remote, a tub drain stopper that did not work, and a shower that only ran ice cold or scalding hot.

When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.

I stayed for 5 days, they didn't clean my room for 2 days, it didn't suit the name of sheraton. Even water was not put in the room, I specifically asked for it. I stayed because I had to. don't choose again

Lovely rooms, attentive staff, nicely prepared breakfast meals.

Easy to find and very friendly staff

Overall everything was great

It was convenient to stores and shopping. My room was very clean. The front desk receptionist was friendly and took care of me right away.

I have stayed at this property before and was quite satisfied. My recent stay was for 10 days. My room after night 1 was not made up the next day. The rude manager told me that I was not entitled to daily maid service as I was a “long term” stay. I checked with Expedia and was informed that the manager was wrong. The manager continued to be rude to me and an additional 3 nights my room was not cleaned after Expedia contacted the property to inform them of their obligation.

Convenient

No maid service without asking for it on checkin. When I asked for towels the following day, they weren't brought up to the room. I felt that our stay there was unsatisfactory.

Great staff and great service.

The staff was super friendly - even my 10 year old daughter noticed how welcoming and nice everybody was.

The front desk employee (Karen? I think that was her name.) was fantastic. She was the only one there and making everyone feel special and important. She also addressed questions we had and worked to resolve our issue. She is definitely a top notch employee! She made us loyal customers to this hotel no matter where we travel because the level of service we got here was top notch. I also witnessed her dealing with some customers that were not so pleasant and she kept her cool and remained friendly. She’s a great asset to the company!!

Clean place

The hotel itself was fine. Clean property, nice rooms and front desk staff was nice-until we needed to cancel

The room was nice and clean. The hotel had a weird sulfur smell [it was cold and the heat was blowing]. There was some weird buzzing sound in the bathroom that sounded like someone was using power tools all night long. The counter people were very nice and the bartender on duty the night of our stay was the best.

It was close to the venue