Hilton Chicago/Oak Lawn

so great

Perfect

Very good

Dining too ecpensive. Take advantage if the area restaurants which are much better.

Comfortable beds, great food The property was very dated and in need of significant upgrades. Several rooms were in poor condition and require substantial repairs and renovation.”

Nice enough room. Prices were jacked up due to World Cup. Reserved a 2x queen room for 3 people several weeks in advance, notified staff we would be a late check-in, and still gave away our room. Gave us a king and a roll away with no bedding (took 20 mins to get it to our room), and staff at check in said they had "a lot going on today", and acted like us not having our room was the least of their problems. Comped us with a breakfast "buffet". It was NOT a buffet, it was a continental breakfast that would have been free in most hotels.

$250 deposit for cleaning fee and $20 a day for park in the hotel parking lot

Well kept and clean. The area but you can’t change that.

Good

Location Parking

The room was really nice, spacious, and very comfortable. N/A

Nice hotel, comfortable room, great food at the restaurant. Great water pressure in shower. I would definitely stay here again!

Exceptional

The room was good size! The bed sheets and pillows smelled weird. The location is loud. Sirens constantly at night.

Exceptional

Very nice and friendly staff

Staff, especially the front desk. The front desk was very accommodating with requests. For example they had a stained chair in my room switch out expeditiously. The guest room. As I entered the room I right away noticed a stained upholstery chair in the corner. The wood on the upper left side of the vanity in the bathroom seemed to be pulling away from the vanity. The carpet was not indicative of the hotel's brand.

Didn’t get the room that wanted. My son has to sleep on a horrible roll up bed that looked like the bottom of it had blood stains on it. The staff couldn’t even bring it to the room, they left it at the door. We weren’t compensated for anything except for one night of parking. We booked two queens and got a king instead.

The room was very clean. Temperature was comfortable. Beds and pillows were very comfortable. Good quality towels. Good quality shampoo, conditioner, soap and lotion. Shower has good pressure. Staff were very friendly. Near restaurants. Near bus stops. I feel safe walking around the area. Shuttle service to train station. Breakfast is not complimentary. It is $26.50 per person, expensive. We just ended eating out for breakfast. Wifi cannot be connected on your last day, the check out day. Check out is at 11 am, but wifi is already disconnected at 7am. I cannot connect back after several attempts. Loud on Saturday night, it feels like some people were partying on the hallway outside our bedroom. Sunday night stay was quiet though. Cleaning people were making loud sounds when cleaning adjacent room (banging doors, banging walls).

Pleasant

Exceptional

Best

I didn’t like the staff at the front desk wasn’t friendly at all !! Before assisting me I heard her tell another customer about the facility and the amenities and the bar area . While servicing me she didn’t inform me on anything

Clean, Spacious Missed towels and reception was not able to be contacted by phone for that, had to go downstairs to inform Hairdryer was making weird and loud noise Shower function logic was pretty weird

Very comfortable with excellent pool for the kids

I had two queens. My bed smelled bad but the other bed was fine. When I let the front desk know, they gave me clean linens right away. Very friendly staff.

Superb

Clean place, friendly staff, I would go there again.

Good

Parking was easy and the hotel was very well kept. Using a key to operate the elevator

The room was nice but no view to speak of. Check in was fast. I do t like being charged $20!dollars for parking when the lit is huge and my rate was already over $209

My stay was great! There was a mishap with my breakfast order but other than that everything good...

Good

The room We were next to the elevator ! BIG BIG MISTAKE ! ! All we heard all night was the banging of the elevator doors opening & closing - in poor taste - DID NOT GET A GOOD NIGHT'S SLEEP which was very important to us ! How can this be rectified ?

Exceptional

Passable

Superb

Easy access, safety guidelines were in place, staff was friendly and professional. Did not eat or visit the bar.

Exceptional

Superb

Exceptional

Exceptional

I liked the hotel and the location… The hotel team were very helpful, professional and accommodating. The rooms were clean an overall a very pleasant experience. Thanks Dennis Derricotte I didn’t like that I had to pay $22.00 / person for the breakfast buffet. At most Hilton properties breakfast is included in the cost of the room. My trip was cut short by 2 days. (Checked out Monday 5/18, not Wednesday 5/20). Hilton charged me the full amount and referred me to YOU (Booking.com) for my two day refund.. How will I recover the cost for the days not spent at the hotel? Please call me @ 703-932-4487

The staff the following morning was excellent. We were charged differently than the Expedia check out stated.

N/A

Friendly and professional staff, made my stay very enjoyable! I don’t like paying for parking!

Comfortable and quiet. The parking fee 20 plus all the unnecessary taxes and was not notified that I had to pay 20 for each car at the desk she just asked did I have a car and gave me a pass not telling me about the ridiculous 20 for a empty parking lot if I knew would have took a Lyft there. Was very upset about that.

Clean property and facilities.

Exceptional

The room was comfortable with plenty of room for us and our family.

The room was comfortable with plenty of room for us and our family.

Location was great, missed not having breakfast included and didn’t appreciated have to pay for parking.

It was a very convenient location. Easy to get to and very clean. One of our curtains was hanging off because it was broken and a lamp kept flickering on and off. So maybe just a little more attention to the condition of the room would have been nice.

Everybody was friendly room was clean, I have 0 complaints

Everybody was friendly room was clean, I have 0 complaints

It was a very convenient location. Easy to get to and very clean. One of our curtains was hanging off because it was broken and a lamp kept flickering on and off. So maybe just a little more attention to the condition of the room would have been nice.

It was an ok hotel. A bit dated. Front desk staff were very good!

Wonderful Hotel, great friendly staff, comfortable beds and nice and quiet. I live down the street from the hotel was redoing my floor needed a room for one night best sleep ever.

Good

location not clean at all

I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional. I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the “free” water bottles. To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

The best every time

Your staff is always incredibly helpful and very friendly.

The hotel was exceptionally clean, with a well-organized environment. The staff was exceptionally courteous. The bar is highly recommended.

spacious, clean room. Never heard any noise at night from the corridor. There was a sink in the room as well as in the bathroom and this was very useful. the coffee shop was handy for a quick coffee and pastry in the morning as we didn't have time for breakfast. Didn't have time to use the pool but it's good to have that facility. Good value too. Can't think of anything.

Very good

Didn't expect or like having to pay for parking

Wasn’t warned about extra fees until check in. There was an extra resort fee of $75 per night

Very comfortable. Bar was a little pricey.

Very comfortable. Bar was a little pricey.

Superb

Clean room, easy check in, friendly staff.

Very good

Amazingly comfortable environment

I was charged at the hotel, after paying through Booking, so I was charged twice. I was charged double

I was charged at the hotel, after paying through Booking, so I was charged twice. I was charged double

The room was nice and the bed was very comfortable.

The room also smelled like weed, likely coming from the neighboring room, which made it very uncomfortable. On top of that, the bathroom door made a loud squeaking noise every time it was opened or closed. I barely got any sleep and woke up multiple times throughout the night because of the noise. Overall, one of the worst hotel stays I’ve had. I wouldn’t recommend staying here.

The breakfast was good. The room was clean. The staff was friendly. I was charged for parking even though the hotels.com website mentioned it was free. Note: When I arrived at midnight to check I saw a HUGE rat trying to climb into the undercarriage of a parked vehicle.

Facility, staff, and room accommodations

Breakfast was too expensive and not worth the money. Area restaurants were much cheaper and better.

Perfect hotel on the south side in safe location. Bar, slots, good food, and most importantly clean rooms.

We stayed here for two nights with kids. There is no bath, only shower available. The rooms are a little outdated. My room did not have a remote when we came in. In the evening, my daughter spilled on the bed and when we tried to call the front desk- the phones do not work. My husband went down to the front desk and asked for housekeeping/sheets. Was told that there is no housekeeping until the morning and no one to bring anything up until then. When he asked for sheets and blankets- they only had one sheet and one thin blanket. Front desk said that is all they had until the morning.

It was okay

Great hotel!

I absolutely love this hotel. I've been coming to this hotel for years. This was the very 1st time I have had an issue with this hotel. We arrived around 4 & had to leave right out because of a reservation we had. Upon arriving back we were sitting on the bed & someone noticed something crawling on the curtain. I told her to kill it & she says it looks like a bed bug. I got up, took a picture, killed it & took the pic to the front desk to ask to be moved. The hotel was booked so moving to another room wasn't even an option. Due to the fact that I had just spent over $300 on this room & we had been out drinking, I went back to the room & raised mattresses looking & moved all our things to the closet. I couldn't sleep all night worried about seeing more & not wanting anything to get in my possessions. I was told that night that a manger would be in in 5 to 10 mins & would give me a call. I didn't get a call. I went to the desk the next morning & was told the manager was going into a meeting. I explained what I was coming down for, left my contact information & was told the manager would call me. I also let her know I wasn't expecting to get the room for free but because I frequent this hotel a lot I wanted attention brought to the matter. As I was leaving, I told the young lady that the manager never connected me & she asked if I wanted her to try to get the manager. I told her know that I was just going to report it cause with something as important as seeing a bed bug in a room wasn't important to them then clearly they didn't want to hear what I had to say. I'm very disappointed with my stay & I pray that was the only bed bug that was in that room.

Nothing

Nothing

Fff

Poor Parking! The hotel was hosting a banquet on Saturday evening. We could not find a parking spot that evening ; 5 loops around the lot. We are being charged $20 per night for parking yet they do not reserve for their hotel guests

Staff was nice.

Great location and property. Near some great breakfast places and Metra stop.

1. One of the front desk clerks was extremely rude. People we didn’t even know that were guest said the same thing. She spoke Spanish 2.There was no microwave in the room only on even floors 3. The chair and ottoman in my room was filthy. 4. Kids were running around the hall and pounding on my door a couple of times, we finally had to call security! This would be the first and the last time at that particular hotel.

Didn’t purchase breakfast

I did not see any mention of parking fee when making the reservation (that's not something I would've missed if it was there), yet I was forced to pay for parking during the stay. The reservation was through a 3rd-party website, admittedly; still, that's not something Expedia would - or should - have made a mistake on, and the non-cooperation of the hotel check-in staff made it worse.

Great options for the breakfast. Bed was nice and firm and a nice space to move about the room with four people. The pool was nice and large and a great gym.

Conveniently located

I LOVED my room. Everything was super clean super spacious and everything was perfect I traveled all the way from Arkansas and one of the best hotels I have stayed at!

Location to my daily meetings Clean and Organized Friendly front desk and engineering department… What was questionable; TV wasn’t working (I had to change rooms) Mattress in my first room was supported, comfortable and clean Mattress in my second room wasn’t comfortable and left me stiff in the morning

NA

I didn’t like that the bar started closing at 10 and not 1045 (closing time was 11)

The rooms need a total make over. There was mold on the walls. The bathroom has paint peeling probably due to moisture. The parking is $20/day. Breakfast is $22/day. Ive never paid for parking or breakfast at other places. Rooms don't have a microwave. I would expect more from hilton. I will NOT be staying here AGAIN.

Clean rooms. Great staff. Nice restaurant and bar area.

Unfortunately I am very disappointed in the upkeep of the hotel. I was very disappointed that there has been poorly done upgrades. I took pictures because I want to show all my friends and family that the once top tier hotel on the south side has gone down. Peeling varnish on furniture, primer paint repairs with NO final coat to finish the job on the ceiling. The new fee to park alone should cover the cosmetic upgrade to all their rooms.

Also FYI, they now charge for parking now which is ridiculous at this property IMO.

I’ve been coming here for years. I’ve always had great customer service which is amazing. I recommend to anyone. The only complaint is the pool is very cold.

Nice place?!!

Our shower didn’t work. We went swimming and I couldn’t shower before my appointment. Vary disappointing. Won’t be back. Wish I had a refund of some sort.

Nothing Everything

The rooms were clean & bed was comfortable

Clean room .

Rooms were clean had a great time

Clean room staff was great

Parking was not free. They charged us $25 port day when it clearly started that parking was free when we booked the hotel

Airport shuttle wasn't required during this trip. Room clean, staff friendly and accommodating and room temperature was appropriate for the season.

Paying for parking no gate to close the cars up

Everything

My mother enjoyed everything so it’s all good by me. Thank you

Ok

Clean room , food good. I had a problem with a dog barking all 3 nights of our stay until 3am was very disappointed ☹️

Parking cost ridiculous

Staff was very nice, room was clean, stay was comfortable

Would like to have had a microwave in the room. A steamer rather than an iron. Blackout curtain was missing a pull handle.

we are diamond members and free water was supposed to be inlucluded, 2 bottles. room was not stocked with towels and toilet was dirty

We didnt have the breakfast

It’s an older property. Not old, but a little older. Bathroom is the obvious issue. Beds were awesome though.

Clean room and very friendly staff. Would stay again.

Everything was great in the room. We would definitely stay here again from out of town thank you all

Pool water was too cold, food in restaurant was not done and we waited an hour for food , some of the equipment in the fitness room wasn’t working. But the rooms were good no complaints.

However, the rooms really need some attention. They feel quite outdated, and unfortunately, the beds were very uncomfortable, which made it hard to get a good night’s rest. While the service and amenities in the common areas were great, the room experience didn’t match that same level. Overall, it was an average stay with some strong positives, but improvements are definitely needed in the rooms.

Elevator broken the whole weekend, sheets had yellow and pink stains, mediocre overall, probably suitable for a high school trip or something of the like.

A huge cockroach was in my room and nothing was done about the issue.

Cost extra for parking.

No pr

I enjoy my stay and the staff were very helpful. My room refrigerator was not functioning properly and was leaking water. The room was nice and comfortable.

The room was clean. Professional staff! Excellent airport shuttle!

Crazy noise in the night for an hour! Also charging to park is ridiculous! Nice facility though and bar!

Friendly staff, comfy beds, clean rooms. Broken elevator, stuffy hallway, no kids menu at restaurant, long drive to city center.

The first night was fine, but after that everything went downhill. On the second day, I specifically went down to the front desk and asked for our room to be cleaned before we left for the day. When we came back, the room had not been cleaned at all. It actually looked like they simply refolded the same sheets and left everything else exactly the same. The next morning, I left early and again requested housekeeping. When I returned later that day, the room was still dirty. Garbage was still on the floor, towels were still on the floor, and nothing had been touched. As a Hilton Honors Gold member, this was extremely disappointing. I’ve stayed at many Hilton properties and have never experienced housekeeping this poor. When you request service twice and still return to a dirty room, it’s unacceptable. I expected much better from a Hilton property. Unfortunately, this stay was a very frustrating experience.

The openness of the lobby. Services, no one in the bar area inspite of being told it was open...open it was but no one to assist.

I liked how there were plenty of stores and food spots around us . Breakfast was a little disappointing for the price.

Everything about our stay was fantastic and look forward to doing a return visit in the near future. I didn't like the idea of having to pay for parking while staying at the hotel.

.

The Hilton Hotel Oak Lawn, IL was beautiful. The customer service of staff was excellent. It was in an outstanding location for eating and shopping. We were there for funeral so we didn't do any pool or gym. The restaurant in lobby had a delicious buffet breakfast with everything on buffet.

Rate

When I need to stay in the area, I prefer this place I don’t eat breakfast so that doesn’t really matter to me.

We love this location and stay here whenever we’re in town.

Always clean N/a

Yes I could get chancel on the tv

Yes

Clean room but my bed sheets had some black streaks on it. That was disappointing but the rest of the room was clean.

It was clean and had a restaurant and working pool. The am staff was low and I requested new towels multiple times and never received them for my morning shower. They said it was only one person working-I guess they meant in housekeeping— and that it would take a while. However, the person never came.

Room was spotless

The towels was not clean.

Rooms were clean and staff very friendly Children running through the halls at night and the breakfast staff didn’t keep replenishing food for the number of people they had.

The staff and the amenities were awesome and food was amazing.

Staff was good. Noise and marijuana smoke in our first floor hallway was obnoxious. Girls running and screaming in hallway at 2 am was not good. We will request a room on a higher floor next time.

The system was down so I couldn’t check in until almost 10pm.No accommodations were made to justify also the person at the front desk was very sassy and kind of rude.Why am I paying to park at a hotel I’m paying to stay at that has a big parking lot!?.The room itself was clean and nice but I didn’t like how the shutters wouldn’t close so it was extra bright when the sun came up.Other than that it was a nice stay.

Staff didnt seem to want to be there to help and item i left behind was either thrown away or stolen. Do not recommend to stay at this location.

I didn’t like the fact that they charge for parking ($20 a night) when really customers shouldn’t be charged for parking if we are staying there. Other hotels nearby don’t charge for parking.

The location is convenient.,safe area. Charged for parking

Nothing

Clean room and the security accessing the elevator. Customer service was good although the manager never contacted me as i requested.

I stayed 2 non-cosecutive nights snd it wss a huge hassel getting Experion's software to understand that. The Hilton was great. Efficient, friendly, helpful. Rooms (I stayed in 2 different ones) were clean and compfy. Shuttle service to Midway Airport was timely The shuttle wasn't running last 1pm on 2/13 so I had to take a cab. Josie, part time bartender had her hands full w upcoming Vtines day dining room, but she was very attentive n pleasant. Can't say the same about the older, more experienced male bartenders, sorry to say

Front desk staff was great

The rooms was excellent

Every thing was great

Everything was okay.

Staff were friendly. Coffe shop had delish lattes, room clean bed comfy

Room was

Good

Clean room, friendly staff, reasonable rates

Room was fine until weed smoke started seeping in from the room next door. That was the deal breaker otherwise the room was good.

Yes

Nice room

Clean room. Spacious

The staff was friendly and the room was clean

Yes

Clean room

Staff was courteous. Dining server and bartender were super helpful and accommodating. Beds were comfortable,

N

Everything from the moment I was checked in.

Everything was Great!

The room had missing arm chair, after back and forth discussion with front desk, staff brought a chair which was supposed to be there anyhow. Other than that the room was clean.

Everything was great

Attendants was suoer great

Comfortable beds and clean

Shower did not work.

I am missing my uncle’s funeral because of you, right now! Of course you won’t give me my refund. I will leave a horrible review for everyone to see.

Room was nice. Stsff friendly.

Nice hotel

Good room

every thing else was fine

Loved the rooms! Hotel was very clean! Staff was nice

Nice place to stay

Staff was super nice and friendly

The variety of food.

Staff very friendly!

We have stayed at this hotel several years ago and we knew the location is great for the areas we planned to visit. The entrance is nice, gives the impression that the rooms will be sleek and up to date. Well that was not the case. Supposedly the room had 2 queen beds but they were no doubt full beds. The bathroom is extremely small. They only gave us 3 sets of towels for our family of 4 and the bathroom/sink area smelled really musty. All the walls were wallpapered in white but you could see black lines where it met the ceiling. I'm not an expert on the aging of wallpaper or on black mold but it was gross, and worse in the bathroom and sink area. You need to have a key card to use the elevator so that was nice, made it feel safe. Keep in mind parking is 15 bucks a day and is just a basic parking lot, not a garage or covered in any way. Overall,we were not at the hotel to hang out so it served its purpose for showering and sleeping.

T

This hotel is just ok. I live near by and grew up here. This Hilton use to be the flag ship place to stay. The bed and pillows were uncomfortable. I would not have booked at this hotel if I knew they charged 20.00 a night for parking.

Rooms are always clean, the staff is always welcoming and nice to you and it’s located near everything.

.

The room was nice, spacious, with a great skyline view. The staff were adequate. Breakfast was decent.

Dinner expensive, salty, and not cooked per request, so just ‘ok’ quality. Cramped bathroom with poor water pressure in shower and toilet. Toilet overflow while we were sleeping. When I said something I was told the managers were out for the holiday. I expected a lot more from Hilton.

Clean and quiet room.

great room wasnt the price i booked at tho it was more expensive

Clean and quite rooms.

At first sight, everything looked perfect. I checked in Christmas Day early a $50 fee then I was told parking is $16.90 per day, the pool was closed until January and a $300 deposit none of these were disclosed on reservation. Went to the first room on the second floor we pull the sheets back to check everything. There were bodily fluids all on the sheets. How disgusting! I immediately complained. She moved us to the fifth floor. Cleaning ladies dont do nothing. One was on the phone talkin about the guest We turned the blanket to check everything seem to be fine., so we went straight to sleep. Once we woke up, my son noticed on his bed after the blanket got shifted it had huge brown stains all over at the bottom where it’s tucked tight they hid it by putting a flat sheet over the top of the blanket and one at the bottom of the blanket. The shower also was dirty. The sink had shaved hair all around the faucet. We complained again the guy that helped us this time was very nice and accommodating and he moved us to the 11th floor. When I tell you, this has been the worst Christmas the worst hotel stay I have had ever had and to top it all off this third room that we were in flies kept coming in. I think out of the heater In December we killed three flies 1 every morning we woke up there was a live fly in the window. Through the night, I kept feeling something tickling my ears, so I’m tossing and turning each night we stayed a total 5 days. I demand a refund. I was cheated 0 Stars

Stuff are helpful

Most hotels offer free breakfast.

This was a short staycation for me. The check in service was friendly and quick. Hotel room was very clean and large. I did not use room service but there's a restaurant on the property and plenty of restaurants and shopping nearby. Room has a refrigerator, safe, etc. but no microwave. However, there are microwaves in the lobby on every even numbered floor. Hotel was quiet and I enjoyed my stay.

Did not have breakfast

Hard beds everything else good.

The restaurant was closed for the holidays during our stay

We were charged $34.50 when we had paid for everything and brought our own water.

The room was clean. Bathroom could use some attention in the toilet area

Yes

The lobby was clean and the staff was friendly. The room was nice

Staff were great

Very nice rooms and the stsff was extra friendly and helpful

Good

Yes,the room was spotless, the staff was very professional. however, the toliet ran 24/7. I forgot to alert the desk prior to my check-out.

Had to be here for work, and they made it feel like my home, and took care of us....great place

This is probably the best hotel to stay in when staying in oak lawn. Nice rooms with lots of space. Great workout area and pool. Huge bar and dining downstairs. And beautiful view of chicago from the windows in the room.

The staff made it so easy to check in and check out, the room was clean and the breakfast was good.

Yes

Clean and comfortable

.

The staff was courteous! I believe believe because I booked through Expedia my room was street side of the hotel, VERY noisy. I received a call from the hotel asking how my stay was going. I let them know I was not happy about the level of noise. I was able to move to the other side of the hotel. However, when checking out the hotel billed me for a much high room rate. Once I offered to provide my confirmation the Agent said she had the information showing the correct rate and I would receive a refund.

Great stay

everything was on point !!!

Room was nice staff was unfamiliar with the charging stations for my rental car but overall room was nice

The room was very clean. The bed was comfortable and staff were all friendly. There wasn't any free coffee station in the lobby bc they only have a coffee shop where you have to pay for it, that's the only downside. Everything else was fantastic.

The room was clean. We never had to ask for more towels, very well stocked.

The hotel has a convenient location near the airport and the staff were friendly. My room was comfortable and fairly clean, though a bit dated. Amenities like the pool and gym are decent but could be better maintained. Parking and breakfast cost extra, which lowers the value. Overall, a good place for a short stay, but not a luxury experience.

Nice room and customer experience

every thing the hotel was wonderful my family there all the time when we visit chicago

Nobody got shot in the parking lot. Nobody was wasting nobody. Room was clean. It could use some updates. Plenty of parking.

Great customer service and the room was extremely clean.

Every thing was excellent

We liked that we didn’t have to leave the hotel to get something to eat, the food was delicious and reasonably priced.

Typical stop on othe Southside. Desk help was great, as it always is. Room was clean. It's an old property, so it is showing some age. Bathroom is a little tight, but there is a separate sink area. HVAC unit is old and a little noisy, muffled by an old cap stand that does not allow the drapes to close correctly. Minor issues, but does not allow for 5 stars.

The room was super clean we were on the top floor and had great views

U could let people know in advance that you charge for parking!!

Loved it!! This was my second time staying here this month. Nice, clean and quiet!!

Great location. Restaurant was fantastic.

The room was very clean staff was friendly

Clean room. Powerful shower!

Didn't eat breakfast

Very funny staff, clean room. Do not like having to use Hilton key card for the elevator.

The room was great except the chargeof 8 dollars of water. But there was an awesome house keeper thzre who met my neeeds.

clean was clean, facility location is excellent and ease of parking is good. staff were pleasant

I had the worst room it was noisy and there was too much light from the city and couldn’t close the curtain I was expecting better but for one night it was fine.

It was convenient to the location I had to be at - it would have been nice to have a microwave in the room

Everything was perfect. Room was clean and staff was amazing. Breakfast was delicious.

Clean rooms. Attentive staff.

The room was OK. There were not enough towel racks to accomodate two bath towels.

The bed was hard my sheets weren’t the cleanest

W

I stayed at this hotel for one week. It was a great stay. Nice and quiet. Friendly staff. Very accommodating. Very safe for women traveling alone. Will be back soon

I was honestly surprised at the price and property. Definitely not what we expected .

We didn’t get breakfast. For being a Hilton I was a bit disappointed in the shape of our room. The bathroom had some issues with being very worn down. Stains on the carpet in the main room, lighting was dim and oddly enough only on trash can that was very small and oddly shape so couldn’t fit much of anything

Great stay, as always at this location.

Staff was very nice. However all the rooms we rented smelled like mildew. The restaurant is insanely expensive.

Other than the bugs the room was clean. Staff was very nice and respectful... due to the fact that there wasn't any kind of complimentary breakfast not even a coffee or toast or Bagel at least I expected that I will not be returning..

The staff is awesome, and the rooms are always clean and tidy. I only have one gripe: The rooms don't have microwaves in them, so you have to go to an even numbered floor, or down to the lobby to heat your food. That's unfortunate for me, because I'm a serious night owl, and I tend to eat very late. I hate having to put on clothes to go out of my room to warm up my food. Other than that, I absolutely LOVE this hotel!

Perfect

Overall it was a good experience. The room was comfortable. I was hoping for more at the fitness center but other than that it was great!

selected this hotel because it was close to the banquet hall of where i was having my wedding, the staff here is amazing, they were already helpful but once staff know the reason for my stay everyone went above and beyond service. the restaurant provided excellent service, manager liz was very attentive and ensure my guest were well served and taken care of. i would recommend this hotel for any occasion because you will receive excellent service.

Parking is not free as indicated.

Clean room, friendly staff

Good

James the shuttle driver made our stay very easy going with trying to get around a new city we were not familiar with. We were very thankful for James and his awesome customer service.

Clean, comfortable, and friendly. My only issues are minor like the card scanning in the elevator being a little finicky. Otherwise it was a wonderful stay.

There was black mold everywhere. This hotel was the most disgusting hotel I’ve ever stayed at. I didn’t even take a shower that’s how bad it was. But I was too tired from a long drive to switch rooms. The hotel staff were friendly and nice. The ceiling had multiple leaks, the vanity had dust that looked like it had been there 20 years. There were tiny black bugs in the corners of the bathroom. The bathtub was peeling off near the drain. The carpet was wet and smelled like someone peed on it. I found unidentifiable stains on the carpet as well. I never took my shoes off. This hotel should be shut down until the owner repairs and replaces everything. Absolutely disgusting, uninhabitable conditions. Unsafe and Unhealthy even for the staff to be working there.

Staff was great! The rooms, toilets and hotel should be updated. The rooms are nice, but need some repairs and modernizations.

I had a wonderful stay! The staff were friendly and accommodating, the room was spotless, and the bed was incredibly comfortable. I’d definitely stay here again!

Clean rooms - great location for our planned activities. Beautiful view of the Chicago skyline from our 8th floor room

Amazing room. Service and staff

Exposed water pipes, peeling paint above shower, mold on bathroom ceiling

The staff was very nice and helpful.

The room was nice an big, however the curtains were old an dingy looking, coffee pot didn't work,no microwave in the room ,I had to walk to the next floor to warm my food an get hot water because the microwave was in the hall with the ice machine. It wasnt a good experience.However The staff was very kind very prompt the place was clean very nice hotel They need to just work on their amenities...

Room and lobby were pretty clean. The pool was horrible. Dirty with dirt all on the bottom. The sides had what looked like sand color but wasn’t it was dirt or algea. We booked this hotel mostly for grandkids could swim. If we booked it for other reasons and not the pool it would be nice.

Good stay

Perfect

The staff were very nice and the room was spotless!

The staff was friendly, breakfast divine, room spacious and nice with two vanities and loved that feature. Did have to ask them to vacuum the floor, and they did. Otherwise really enjoyed and great place to stay

Yes

great location, nice room, friendly staff

Really nice room

Staff

Not healthy

Nice location

$30 for a breakfast plate from the buffet. I’m counting my tip, is ridiculous.

All was good.

Perf

Clean room and air conditioning

The staff inside and at the front desk were great and were very kind during my stay. The room was comfortable and convenient to be closer to Midway. They genuinely were the only reason i had a positive experience with the hotel.

Great location!

Elevator key pad a real pain in the neck, did not work well, many of us frustrated by it.

Good

Love it

Clean room. Excellent staff.

Nice area, clean room, nice staff but for it to be a hilton the rooms are extremely outdated. In all honesty if my event wasn't there i wouldn't have paid for it because the rooms were so outdated. The chair even had stains on it, the desk chair was uncomfortable. There was a large gap in the door and the bathroom wasnt the best. But the bed was very comfortable & they have a smart tv you can watch Netflix on.

Room was clean and quiet. Key card stopped working and was required to operate elevator. That was slightly inconvenient but overall an enjoyable stay.

.

Staff was excellent.

We just spent 2 nights it was clean, nice would stay here again, didnt have time to use the pool or fitness room. The only thing i missed was a microwave.

The rooms definitely need to be updated. Especially the bathroom. The bathtub needs to be replaced or resurface.

Staff was nice room was clean.

Breakfast wasn't included

Good choice for a pit stop; rest acieved

Great Everytime

The staff was super helpful and sweethearts!

We didn’t have breakfast their and their was hidden fees that I was unaware of I had to paid fifteen dollars a day for parking and seventy five dollars a day deposit daily that was refundable, but I was unaware of this.

It’s a good place to stay

Front desk people were excellent. Jocelyn and Ivan were great.

The staff at the check in counter. Jocelyn and Ivan were great. What I didn't like was having to pay $15 to park our rental car.

Noisy lobby events during our stay One person in our party had to switch rooms due to intolerable smells from a smoker, in a non-smoking room. On top of that, housekeeping failed to turn her 2 handicap parking placards into lost and found as she accidentally left them in the room she had to shift from due to smoke smells.

Large parking lot, lots of dining options.

Should not have to pay for parking!!

Amazing experience! Staff was so helpful, professional and the room was extremely comfortable. Could not have asked for better stay.

It was nice and clean!

Weekend birthday trip with my two best friends. We stayed at the Hilton and attended the Urban Book expo. Friendly staff. Easy check in and out.

Maintenance in room

Clean, great staff

The room was really clean and comfortable. The staff were extremely nice and helpful. I enjoyed the pool and one of my friends liked the fitness center.

From the moment I entered the building, the smell alone was Stellar. The rooms and service were as expected per online photographs, the fitness center was great, it not huge but enoughselectionto get a good workout, the hallways were clean and quiet. There a a small breakfast spot across from the fitness center and I think it's affordable for being in the hotel. If you are a vegetarian, they offer freshly made smoothies which was great for my friend and they have turkey option available. The hot snd cold drinks are delicious. There is a Walgreens, Marshalls , FedEx, and Jersey Mikes in walking distance of the hotel to name a few.

Very clean and spacious room. The bed was really comfortable. The hotel smells good. Easy check in and check out. I liked using my phone to operate the elevator and unlock my room door.

I did not like the breakfast. I tried the croissant and a couple of the pastries. The croissant was raw inside and was under baked. The pastries were the same. For the price you charged for breakfast, I expected a much better quality. I can definitely say that I will never have breakfast at your hotel again.

Great hotel, great staff, friendly, clean and welcoming :) love that you can text with the front desk staff

The Check In Clerk on Arrival He was not very Friendly Kind of Snappy like we were bothering him...... but, all The Young Ladies at The Desk was so very Nice & Helpful to Our Needs.....

Stay was great. Customer service was excellent

The stay was great. Customer service was excellent

All is perfect

Rooms need to updated

It was so disappointing

The circular hotel is clean, safe, and in an area with lots of food and shopping. It is only a few miles South of Midway Airport and is a straight shot to get there. When I come to Chicago again, I will definitely stay here! Pro Tip: I paid $20 per night for parking, but there is plenty of free street parking available around the hotel on the weekend.

Quality restaurant in the hotel and nice main floor.

The staff was very nice you feel safe here. the breakfast very good but included, Transportation to city of Chicago , would recommend a vehicle. Heavy Traffic to center of Chicago and you have to pay to parking in most parking garages. Especially going to convention center.

The staff was amazing and very helpful, the location was also central to where I needed to be and in a safe area.

Everything was nice

is clean. good customer service

Very clean and spacious

ok.

They charge for parking and breakfast

This is by far one of the best hotels that I have ever stayed in. The Customer Service is top-notch from every single person that you talk to. The hotel is extremely clean and has great amenities anytime I’m in the area. This is the hotel I stay in.

5

Loved the location

Everything was great

My favorite part was how smiling, friendly, welcoming, and warm the staff are at this hotel!! Concierge staff, front desk, lady at the coffee shop, the restaurant staff, ALL were smiling and friendly and welcoming.

The AC was working fine no problem

I felt like i was getting instructions on how to behave, rather than being offered all the amenities the hotel had to offered.

I was surprised at the lack of local channels on the TV. Only the major Networks locally. There were some cable channels. However, the restaurant had a local channel on their TV.

Very nice

Nice fitness room, coffee shop was good.

The front desk staff were great. We were very impressed with our room.

So compared to other Hilton in other cities I’ve been to, this one has old looking rooms and you can tell they don’t keep them up. The faucet handles turned all the way around so it made it hard to turn off the water off. That bathtub was not clean, it had paint missing as well. The worst of all about the room is finding a wig behind a chair. Which means housekeeping didn’t clean good as suspected. I don’t wear wigs I have natural hair, so no it wasn’t mine. I was so disgusted but it was my last day so I didn’t complain about it, I didn’t think it would make a difference anyway. The gentleman that checked me into the room was very nice so I give the staff a 5 star, other than that I didn’t have interaction with anyone else.

They cancelled my booking without notifying me

Paying for parking is ridiculous, I can stay somewhere else where parking is free.

Great customer service nice neat room

it was fine! damage to room behind curtains and near most doors and furniture. the stay was lovely!

The location and the clerk in front was very friendly

easy to get to and shopping and eating options in the aera

Parking for $15/day in the suburbs is absolutely absurd. Especially w how much money is being spent on the reservation. However, the hotel was really really nice and clean. Elevators were broken half the time tho.

Only one elevator was working. A used ice bag filled with water was in the ice bucket along with a new bag. Otherwise it was a great check in and stay.

Had a great time. The cost to park is ridiculous, since it’s a parking lot.

Parking fees are expensive. Once you pay the fee, you're told that the hotel isn't responsible, then what's the purpose of the fee?

B

Check-in too too long, and the system was down upon arrival.

Bathroom was too small.

Keycards require finesse to use in elevator.

I arrived at the hotel to check in and I was told their system was down so they were unable to give me a room. I waited almost an hour and as I was walking out I was told the system was back up but they didn’t have the room I reserved, they only had a room with 2 queen size beds. It was late and I just wanted to get some rest so I took the room. The woman at the front desk did extend my check out time from 12pm to 2pm so I appreciated that.

This hotel was top-notch! The location was perfect, with in reach of colleges.

I was impressed with the staff's friendliness, helpfulness and willingness to help. Our flight was not until 5:30pm. We were given a late check out and allowed access to the pool for my 7 yr old grandson while we waited for our ride to the airport. My one and only complaint is that the toilets are too low to the floor. I am only 5 feet 5 inches tall. I recently had double knee replacement surgeries. I have difficulty rising from lower seating accommodations. Perhaps future new constructions and remodels could include a percentage of handicap toilets. Thank you for your consideration.

It was convenient.

is not great

The staff was friendly. The food staff was greedy! With the rats in the parking lot? Who wants breakfast. They charged me for a complimentary breakfast $26,05 each for 1 day in a room I had for 5 days. $3.31 FOR a bottle of watet. 5 days not 1 bottle of water!

Nice

The property is definitely showing its age. Very noisy heating and cooling system. We had to change rooms the second night because the AC WOULDN'T COOL ANY COOLER THAN 73 DEGREES. Also the shower in both rooms left a lot to be desired.

Nothing at this time

The room is large and elegantly decorated. The king bed is very comfortable. Very large windows provide a great view. Nice refrigerator. Nice large flatscreen TV. Individual A/C control to allow the guest to adjust the setting. Great place to stay!

Convinient

The service was great! Staff at check-in and check-out was very nice and welcoming. The room was clean and fairly updated. Noise level was fine without any issues. I would stay there again.

It was safe and shopping and food were excellent nearby; there were some outside renovations being done but overall it was great.

Invest in the building. Please!!

The room. For ice and microwave was filthy. Security for elevator and lock malfunctioning often. Paid for breakfast but was asked and given bill before any services were rendered. Rats in parking lot.

The room was very comfortable and clean.

Bar smells of sewer gas.

Parking should be free

I loved the staff, chill and nice. Our rooms were especially clean

Thanks you for us being there

The stuff are incredible rude honestly i will never come back ti this hotel

The staff at both check in and check out were so pleasant to deal with. They made us feel very welcome.

Best sleep I’ve had at a hotel

Great place, great area too.

Great day, especially with a toddler my six-year-old great great grandson

Excellent front desk staff, Marilyn was extremely knowledgeable and helpful. The night manager was helpful as well and the female bartenders (Josie) were great. Thank you all.

Ms. Barb the server in the dining room for breakfast was wonderful!! She is personable and exhibited excellent customer service. She has more energy than most seniors you will ever meet! Oh, and by the way, breakfast was exceptionally delicious.

Checking in took awhile.

Pleasant stay

Overall good

Stayed there for 6 days Hotel room is dirty kept calling no one is answering!! My nephew throw up no one answered i had to clean by my self until the morning came then i went to the front desk to get someone clean when they came they did some water on top and thats it trash can i had to open and call room service to take it in those six days my sheets didn’t change not even once!!

My only (very minor) complaint is that the coffee shop hours were limited, which made it a bit tough to grab a cup when I needed it. That said, it didn’t take away from the overall experience. I would 100% stay here again and highly recommend it to anyone looking for a comfortable and convenient place to stay in the area.

Comfortable Stay felt secured

Well considering they had over 200 kids running around it was quiet in our room

All was wonderful. Thank you very much.

Nice

Water is leaking

Nice experience very clean hotel affordable pricing for a Chicago hotel

The staff was extremely helpful in everything that we needed!

The hotel is an older property but is very clean and nice. The double Queen rooms are very spacious! I loved that we had two mirrors and sinks in the room! The workers are all so friendly and nice. There are lots of food options all within a few miles of hotel. Overall it was a great stay and would definitely stay there again if I come back to the area!

Everything was good my room air conditioner was very loud keep me up at night

The hotel overall was very good. Restaurant was excellent

I will stay here again on my next visit