Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr
About Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr
The Best Western Plus Windsor Gardens Hotel is located just 3 mi from the Gardens Mall. Guests will enjoy an outdoor pool on site and free daily breakfast. The beach is located within 6 minutes’ drive. Free Wi-Fi is available in every room of this North Palm Beach hotel along with a 42-inch flat-screen TV. A microwave and small refrigerator are also provided along with coffee-making facilities. Guests will have access to a fitness center during their stay at the Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Ct. Free parking is on site and a 24-hour reception is also available. The property is located 2.6 mi from the Seminole Golf Club. There are also many dining options within 1 mi of the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are mixed, with guests expressing both satisfaction and dissatisfaction. Many guests appreciated the cleanliness, location, and friendly staff, but several guests had issues with the rooms, including musty smells, bugs, and maintenance problems.
- Cleanliness
- Convenient location
- Musty smell in rooms
- Presence of bugs
- 3/5
I’ve stayed at many Best Western properties. This was probably the worst was old dingy dirty looking nothing worked well and we asked to come in a few minutes early. We were told it was an additional charge. I will never stay on this property again and we have stayed there in the past.
- 5/5
Convenient.
- 5/5
It's very conveniently located.
- 4/5
The staff were friendly and breakfast was a plus. My only complaints are that my bed was not comfortable and bathroom floor looked like it needed a good cleaning. Overall, it was a good 1 night stay.
- 5/5
Exceptional
- 4/5
Very good
- 5/5
The location was great. The room was very quiet and comfortable.
- 5/5
Breakfast good and room very clean
- 1/5
Location Moldy smelling room. Broken exhaust fan in the bathroom. Requested repair of fan, never fixed. Noisy smelly wall air conditioner that never cycled. Empty shampoo containers in shower. Low quality breakfast. Pool closed.
- 4/5
The hotel was conveniently located. The room was clean. It was handy to have a refrigerator and microwave.
- 3/5
Piscina pero todo lo demas bien
- 5/5
This was a last minute booking and I am so glad we chose this hotel. Worth every penny. Breakfast was good could have used a better selection but it was tasty. Would absolutely stay here again!!!
- 4/5
Very good
- 1.5/5
It smelt like a pack of wolves stayed in the room.i’m not sure if somebody stayed in that room with a bunch of animals before, but it was disgusting.
- 3.5/5
Breakfast was sufficient. Staff there was awesome! Dated hotel
- 5/5
Exceptional
- 5/5
Exceptional
- 2/5
Only the location. The hotel is currently under renovation. The room we were assigned had very old carpeting that did not look clean. We found an insect on the carpet in the morning, and there was an unpleasant odor in the sleeping area. They left only a tiny bar of soap in the bathroom for two people. The furniture is old and smells foul. The minibar cabinet was completely worn out; that room should not be offered to any guest. In the morning, breakfast is served across the street at a café called "Barcelona." It is an old establishment, and the breakfast was poor; the place looks like something out of the 1970s—everything about it is in very bad taste. I would not stay here again under these conditions, and I do not recommend it. The hotel should not be authorized to receive guests—nor should it charge the rates it does for such poor service—especially while it is undergoing renovations.
- 1/5
Old, dingy snd smells awful
- 5/5
Excellent Hotel. Excellent Staff
- 4/5
Very helpful staff We had issues with the sink draining, but was fixed immediately Water pressure very low in the shower.
- 4.5/5
Superb
- 1.5/5
1. Room next to elevator and electrical room, noise was unbearable. 2. Towels appeared dingy. 3. Tub was slippery, almost fell. Also rust in the tub. 4. Floor was not clean. 5. Clerk was uncompromising when asked about a room other than first floor. 6. Breakfast was not accomadating for guest who did not eat pork. 7. Bathtub liner frayed. 8. Very rusty door hinges
- 5/5
Great location, clean rooms and great breakfast.
- 5/5
Exceptional
- 5/5
Exceptional
- 3.5/5
Good
- 5/5
Excellent and central location for a biz traveler
- 1/5
There was a very musky smell and the rooms need to be really aired out.
- 1/5
The bed was literally deformed, with the mattress so uneven and sunken that it was difficult to stay in the middle without sliding toward the edge. Since it was already late at night, we ended up staying in the room for that first night. On top of that, the air conditioner was extremely loud the entire night, sounding more like construction noise or an old machine running nonstop. The room also had an unpleasant smell, very outdated furniture, and clear signs of poor maintenance and lack of proper upkeep. Because we had booked two nights, we requested a room change the next morning. Unfortunately, the second room had the same issue with the bed. It was slightly better than the first one, but still uneven and uncomfortable, especially on one side. The air conditioner was also very noisy again. We ended up requesting a third room change. In the third room, the bed was no longer broken, but it was still far from comfortable and below what we expected for a hotel like this. Overall, the hotel felt old, poorly maintained, and lacking attention to basic room quality and guest comfort. Unfortunately, this was not a good experience for us, and we would not stay here again.
- 3/5
The rooms were dark and
- 5/5
Pleasant stay. Staff was very friendly and informative.
- 3/5
So I was happy for the price point the bed was nice the TV was nice and that’s all I asked for and I had hot water
- 5/5
Place was perfect! Rooms were clean, breakfast was ideal and coffee was good. Staff was very nice and helpful.
- 5/5
Breakfast is adequate. Comfortable bed, well appointed room including couch, fridge, microwave, and air-con made for a pleasant week stay. It's also helpful that there is a pool and a guest laundry.
- 2/5
Run down hotel. Uncomfortable beds, moldy shower, breakfast in separate building was ok. Would not recommend
- 5/5
Conveniently located, well maintained hotel
- 2/5
No tv service, sinc drain stuck shut, muggy smell in room, soap dish dirty. Cafeteria floor dirty. Don’t recommend
- 1/5
The room smelled bad. The place was nasty. The hotel to need to be renovated. it was really duty. We were over charged for a hotel like that.
- 5/5
Highly recommend
- 3/5
Not enough option for breakfast. Room ac works well
- 3/5
Staff wearing hoodies, unprofessional. ceiling above shower in 118 just rotten and painted over. the black out curtains wouldn't close which was uncomfortable since being on the first floor by the lobby and not having any privacy.
- 5/5
Yes, it was all good.
- 3/5
We only stayed one night, check in was really easy and the girl was friendly! Lots of parking and our room was at the back so very quiet. We didnt use the pool so can’t comment on that, the breakfast was included and was ok to start the day. The room was a bit dated and the furniture was quite worn and stained it could do with being replaced. Bed was comfy tho, but there was a weird smell in the room, but I think it was the A/C unit.
- 1/5
My room smelled of mold when I entered. There was a large dehumidifier running. When I turned it off the smell went away. I could barely open the shower door, I was afraid if I forced it open it would break. The tv had terrible reception, could barely watch it. The mattress was awful, completely worn out.
- 3/5
Not the nicest Best Western I've ever staying in. But it was clean and the location is perfect for what we needed. The pool is great and there's a nice restaurant that does continental breakfast.
- 1/5
The property is old and run down with minimal services
- 3/5
The room was dated and in need of repair -- torn curtains, broken handles on furniture, malfunctioning microwave turntable, shower door did not slide due to a missing wheel, gross looking carpet. There were also ants occasionally. However, it was a fantastic location. We just did our best to only sleep and shower in the room and get out as much as possible.
- 5/5
Great breakfast!
- 4/5
Had an amazing stay! The staff was welcoming, the room was spotless, and everything felt so comfortable. Would definitely come back!
- 5/5
Clean room staff friendly
- 4/5
The breakfast was good, the place is old but very clean.
- 5/5
Staff said the manager/owner was new & very good. We give this BW a five-star/superior rating. We will stay there again & near Gardens Mall, primo shopping! Dr. Scott
- 3/5
We booked this room as a quick overnight stay after a long flight & were there less than 12hrs so it did the job. However, the room was very dated, shabby & had a strong smell of damp throughout. It didn’t appear to have been vacuumed as there was dirt on the carpet. I didn’t feel comfortable walking bare foot. Yet, someone has taken the time to arrange the toilet roll into a pretty fan. The main plus was the free breakfast which was ok & fuelled us up before we left. I’d not return as there’s so many other hotels nearby that I’m sure are better.
- 4/5
Clean but had a musty smell and dehumidifier in the room.
- 4/5
Kelly at front desk was outstanding! Don’t let her get away!!!!
- 3/5
Staff was very nice. The room was very old. Really needs upgrading
- 2/5
Property is old and run down. Rooms smell funny. Would not stay here again.
- 3/5
Rooms are dated. Furniture is nothing to speak of. Its basically a place to sleep. Sheer curtains in windows let in a lot of light, and does not give a feeling of privacy.
- 4/5
breakfast good. ac good
- 1/5
The room had duct tape holding up the sprinkler, anything metal in the room was rusted, lamps, toilet paper holder. So bad that I had to get a room at another property.
- 4/5
Very friendly staff!
- 5/5
Place was clean and nice
- 4/5
It was ok. Staff was excellent. But the pool was not heated. Our assigned room was a bit small.
- 3/5
Grimy first floor carpets
- 5/5
People were friendly and helpful
- 2/5
Staff was great, but very dated and the lights in my suite were not working
- 5/5
Na
- 5/5
Near everything
- 2/5
THe property looks unkept in the rooms. Our ceiling had an unfished patching of the ceiling. The Shower looked old and poorly maintained.
- 2/5
The room was clean but the mattress was really hard, it was uncomfortable to sleep.
- 4/5
Its not the greatest
- 3/5
I travel all the time and don’t ever have such treatment. 20 countries and 30 states.
- 5/5
Room was very clean
- 4/5
Nice staff very clean but older property but nicely maintained.
- 3/5
The staff were super friendly! Smiles and if a problem they solved it easily. The breakfast was good. The rooms seemed clean. The air conditioning was inadequate. There was a dehumidifier in the room. When the dehumidifier was full, the room felt musty. The room is dated. There were holes in the sheets. The bed was ok but needs replacing. The curtains were not blackout. It was bright in the room at night.
- 3/5
staff was nice, room was tired
- 4/5
Great
- 5/5
Great experience
- 3/5
The breakfast attendant was very nice.
- 3/5
This one too I have to change for another room
- 4/5
Courteous staff!
- 5/5
Place was very clean, spacious and close to several places to eat.
- 3/5
The staff was courteous but the room we were on smelled like wet dog and like mold. They did have a dehumidifier running all day and night but did nothing w/the smell.
- 2/5
The staff was very nice. The hotel is very run down and dated. The bath/ shower had very poor water pressure. Paying $302 for the night was too high. The only plus was the location was close to where I needed to be.
- 3/5
Facility and room wasn’t the nicest. Especially for the price.
- 2/5
On the positive side, the staff were friendly and welcoming, always ready to help when needed. Breakfast was fairly average.
- 1/5
The front desk was very helpful and friendly but overall the hotel was less than ideal. It did not appear very clean and the hallways in the morning smelled like marijuana.
- 4/5
staff was friendly and check in easy
- 4/5
Nice staff. Room was clean
- 4/5
Welcoming staff and a great, comfortable room at a good rate
- 5/5
Room was spotless and the staff was incredibly helpful and friendly
- 5/5
No very humid and musty
- 4/5
Nice location and staff are quite nice. Could use a little upgrade on the inside though.
- 2/5
Room had terrible lighting. 2 lamps on either side of the bed and no overhead lighting aside from hallway and bathroom by entrance. Desk was the stand for the TV, so they was no place to do work or sit and read other than sitting on bed crowded by a lamp. To watch TV- needed to move the desk chair out of way. Traffic to get out in morning; allow for extra time if the draw bridge is up and you need yo head west. Just not a place to stay if you were planning to do work.
- 5/5
Everything went as predicted. We had a good experience in the check-in and check out of the hotel and it was in a great location.
- 5/5
Staff was friendly, breakfast was great, got to sit poolside to eat in the morning, room was clean, check in and check out were very easy. I love it there.
- 5/5
everything was great, the location is perfect. staff friendly and rooms cllean
- 4/5
Yes & Yes had issues with key to the room.
- 4/5
Staff was great and very friendly. Room was clean but everything was old and pretty worn out although bed was extra comfortable. Air conditioner need to have its vanes cleaned out as musty smell. I was going to clean filters but found no filters installed (why cooling vanes were all gummed up)
- 3/5
Rooms are dated
- 2/5
Very noisy in the morning with the housekeepers carts going up and down the hallway , not carpeted . I wouldn't stay there again ! Small towels .
- 2/5
Rate quoted did NOT include additional (and significant) fees added. Property is NOT pet 'friendly' - they allow pets, however there is nowhere to take your dogs to relieve themselves, no dog run, no play area. The grass you see in the photos is literally along US1 - major roadway, and very noisy. Would not stay again.
- 5/5
Breakfast area is small and food items runs out quickly.
- 3/5
Wasn’t the cleanest room this time around - rooms felt damp - little dusty
- 5/5
Good central location, AC worked well quiet room.
- 1/5
Even though we complained about it with the front desk, nothing was done about the extremely loud screaming, swearing, kicking on the door, and banging on the wall that went on for over two hours straight during the last night we were there from 10 pm until well past midnight!! No one came to clean our room one of the nights we stayed there!!!
- 2/5
Tell-tale bed bug equipment and mold! This hotel is conveniently located in a nice area, but my guests left after one night because it smelled like mold and the beds were outfitted for bed bugs. This would be a very popular hotel if it were renovated.
- 2/5
The room ok , the bathroom needs to upgrade, the bathtub dirty , the fan so loud
- 5/5
Clean room. Courteous staff
- 4/5
The room was very nice and AC worked great. The breakfast was okay, it was what a lot of hotels give in the morning complimentary, so I expected something a little more. The host was super nice but overwhelmed with coffee and checking the food that people stood at the podium for 2-5 minutes not sure if they should wait or seat themselves.
- 5/5
Room was clean, staff was nice and helpful
- 5/5
Very nice accommodations and friendly staff.
- 2/5
The room was very humid inside and smelled like mildew. Every time when I went back to the room my nose would get stuffy when I left it got better
- 5/5
Clean room, friendly staff, great choice on breakfast buffet and cant beat the price
- 4/5
Staff was great and the room was clean but the room itself seemed old and in need of a refresh. Not the decor as much as the cracks in the wall, and an outdated bathroom with loose fixtures and old tile in the shower. The exterior and property were nice though.
- 3/5
Very outdated. Clean but cramped. Fine for a one night stay but would definitely look elsewhere for a longer stay
- 4/5
For the most part, the place was great! There were several outlets that didn't work, so we had to move things around to plug in some of our essentials. The staff was very friendly, the breakfast was nice, and the place was clean.
- 2/5
The bathroom had mold on the ceiling and wherever someone can touch with fingers is dirty. The walk in shower was big just has mold on ceiling. Not sure what has happened to Best Western or if it was just this one. It’s close to lots of stuff around the city.
- 5/5
I was very impressed with the friendly staff, housekeeping, & breakfast buffet. They have a beautiful pool too.
- 5/5
Great location!
- 4/5
Nice staff. Great location. A bit mildewy smelling in the room. Bathroom clean. Totally fine for the price.
- 4/5
Breakfast. Location. Price.
- 4/5
yes but powdered eggs lame / air conditioning was fine
- 5/5
great service
- 3/5
The room was very old. The elevator light was out and it was very dark. The front desk staff was very good and informative.
- 5/5
The room was clean and the staff was friendly
- 5/5
Staff was courteous room was spotless
- 3/5
Thw room was clean but there were hokes in the wall near the closet and window
- 5/5
The room was clean…the staff was very friendly, especially the breakfast room staff who cook, prepare the food and clean. The pool is clean and pool towels are available. This is the 3rd or 4th time I’ve stayed there and will return.
- 5/5
Great
- 5/5
The room was clean and good there was also an air purifier.
- 5/5
Everything was nice the pool hours and the room the AC worked well. No complaints
- 3/5
It’s was ok, the bathroom tub was old and dirty
- 4/5
It was pet friendly but not as much there was a miscommunication between Expedia booking and the hotel. There wasn’t anywhere in the booking to confirm I’m traveling with a dog and then I get there they didn’t get the memo and stated that there’s certain rooms and area on the first floor for dogs so I couldn’t get the bigger comfy room I paid for. I got a lesser room or the other option was to cancel and risk losing my money so I had no choice but to take the smaller room and they waived the pet fee for the inconvenience. Although it’s not a huge big deal and I stayed anyways to not waste time looking for another hotel it should be noted that people traveling with pets should be communicated somehow with the hotel for better transparency and accommodation versus getting there and finding surprises with the room that I didn’t want or pay for.
- 2/5
Room was musty and towels were not clean.
- 4/5
Rooms are clean, friendly staff. The gym is small, no treadmill. Breakfast is fine, basic food. Rooms do need to be updated and hotel is a little bit old but did what I needed for the two nights. Restaurant was closed.
- 5/5
room was clean, staff was great.
- 5/5
This was a nice place for an overnight stay. It was safe and quiet. It was close to restaurants. The hot breakfast was an added bonus.
- 4/5
The room was clean, the staff was very accomodating and the breakfast was lovely. Great value. I would stay here again.
- 5/5
The sofa bed was not comfortable at all. Please remove the sofa bed option.
- 5/5
Everything was clean, safe and efficient.
- 5/5
Comfortable stay good breakfast
- 5/5
The staff was very nice. The hotel is older but pleasant. Our room was quite nice, very spacious and quiet. The front desk and the breakfast attendant were very attentive and helpful. We had a pleasant stay and would return.
- 5/5
The young lady that checked me in on October 9th that was working the evening shift was outstanding. Thank you
- 3/5
It was a good place. Smell in hallways and room (not sure mold of urine). Overall based on cost decent stay. Staff very nice and polite. Parking lot????
- 5/5
I just came here to sleep and have breakfast. I just got here, so I haven’t done either of those yet.
- 5/5
Very quiet
- 2/5
Moldy smell, had to keep air at 62 to combat odor
- 3/5
This is the third time we've stayed here. Not because it's great, but because it's convenient visiting family. Breakfast is great, available in the detatched convention center. This is a three-story building and I would love to know how to get off the first floor. Each time we stay, it seems we are downgraded room-wise. The extremely worn and tired rooms on the first floor are noisy, the furniture should be on the curb, the water pressure is laughable, and there is no shower soap or gel. Will not stay here again.
- 3/5
The staff was very friendly. Hotel is clean and location is close to major roadways and highways.
- 3/5
Bed and pillows are comfy. Workers at Breakfast place are very efficient and friendly
- 5/5
I checked in late the night guy that checked me and was excellent great customer service didn't catch his name
- 5/5
Staff was most excellent. Great coffee in lobby.
- 4/5
Unpleasant smell of dampness in the room
- 4/5
👍
- 5/5
Great staff and very clean property. Definitely recommend this hotel.
- 3/5
It was nice but the there was some issues like no drain plug for tub and windows needed cleaning on outside the had growth some of the other things in the room could use some updates
- 5/5
Very nice hotel for affordable price. Clean bedrooms and good breakfast . I just stayed couple hours but it was very good. Recommended
- 5/5
Excellent breakfast, comfortable room , very clean and front desk service was great, thank you Carla for your kindness and smile
- 5/5
They have two chargers for Tesla’s but one was not working for the past two visits. The front desk staff was courteous and let us know when the person that was using the one was done so that we could charge our Tesla. Good breakfast too!
- 2/5
The AC in the rooms is very noisy, the refrigerator doesn't work properly , the room is very updated and the furnitures are neglected, the breakfast is very poor quality, and there are cockroaches in the dining area.
- 3/5
The room was musty and worn.bathroom caulking and crown molding was falling apart
- 5/5
The property is well managed. The staff is very helpful. The owner himself looks into the any slightest matter personally and makes it easy for peole who stays there. The environment is quite good. The location also is very convenient. The entire ambience of that property is serene. Front desk manager Dana is also very helpful. The house keeping staff makes sure to keep the property and room clean on daily basis. One of the best experiences I have had.
- 4/5
Super quiet, friendly staff, accommodating to changes The beds and bathrooms were immaculate and clean and comfy, sheets smelled nice. The pool is heated and has a large cabana area that’s shaded. Will stay again.
- 3/5
The property needs to be updated. We appreciate the pet being able to stay but that does not mean the room needs to be stained and smelled like mildew.
- 5/5
"I had a wonderful stay. The room was exceptionally clean, the atmosphere was peaceful, and the air quality made a noticeable difference. Highly recommend for a restful night."
- 5/5
Comfortable stay
- 4/5
The room was pretty run down. Moldy grout in the shower, banged up furniture. Very worn towels.
- 3/5
Bathroom needs better upkeep.
- 5/5
My st
- 4/5
Was quiet.
- 4/5
Issues with wifi which prevented TV from working
- 5/5
Building and surrounding clean and safe. Breakfast area clean and on time. Awesome staff.
- 3/5
The rooms were treble and old. Very moist and moldy and the sheets were always wet feeling I had to change rooms three times and still no change each time they had the ac on 65 degrees and when I turned it down the rooms get very mostly. I had to leave before time. The area is nice but the hotel needs to renovate too old
- 3/5
The room dingy, the wall near the ac was mildewy. The room spelled damp. I went to plug in my charger behing the night stand and their seemed to be sticky substance that had spilled back theor and had mold growing on it.
- 4/5
This was just a gem for the price. The only thing I would improve is the television service. It was streaming only and froze often. The staff could not be nicer.
- 5/5
The property is clean and the staff is very helpful and always friendly
- 4/5
Nice hotel, with a good staff. The hotel is a bit outdated for the WPB area.
- 5/5
Loved the staff and location at this property. Everyone works hard and is always smiling.
- 5/5
Everything was great
- 5/5
Enjoyed my Stay!
- 3/5
Pool
- 5/5
Wonderful, relaxing place! Great breakfast, rooms were comfortable!
- 1/5
Sitting in the room and German Roaches crawling across the TV stand.
- 1/5
Bed bugs in my room, had to leave in the middle of the night and look for another hotel room cause I found them crawling over me
- 3/5
The room smell musty. Only why to remedy was to keep temperature very cold, but house keeping would change temperature so every time you would walk in to the smell. The bath shower was also a bit run down . But great location!
- 3/5
Exercise room is very small. Breakfast time is not long enough
- 3/5
Friendly staff. Quick check in and out. Convenient free parking. Our room however the room, sheets, towels were very moist and smelled like really heavy mildew. Not Florida mildew!
- 4/5
We only stayed one night. Continental breakfast was good. The pool was very clean and refreshing.
- 4/5
We only stayed one night. The room was comfortable.
- 4/5
Our only issue with this property was no hot water for a shower in the morning. Plenty the night before, so I suspect too many rooms demanded hot water at the same time this morning. That is reason for 4 stars rather than 5. Everything else was excellent and breakfast was perfect -- and the staff responsible kept the hot food coming and the tables promptly cleaned.
- 1/5
Go for this only if there is no other option.
- 3/5
Thing are a bit rundown, and none of the rooms have balconies, etc, so one can sit outside of the room & enjoy things. Also the pool closes at sunset?
- 3/5
The ladies at the desk were friendly, we did drop our bags with them as we didn't ask for an early check in but didn't want to leave them in the car. They were helpful. Was a good location, close to where we needed to be.
- 2/5
The room had strong dog urine odor thru the carpets, bathroom appears to be being worked on, and the bed mattress you could feel each spring.
- 1/5
Facilities needed much attention and left us feeling icky of $200 a night of 2 Plumbing issues in room and shower Staff however was very kind and friendly and tried with what they had
- 4/5
Very basic hotel. Needs some updating.
- 3/5
I stay at this hotel every year for the last six years and it has continued to decline mainly the repairs are not being made and it is pretty dirty. Walked on carpet with my socks and they were dirty. This kind of grossed me out. The front desk person is very nice.
- 2/5
Would not stay here again. Very old hotel, needs to be upgraded.
- 4/5
One of my go to hotels, they are raising the price per night tho.. I’m not willing to pay more than 170/night for this hotel, it’s not worth it
- 4/5
Thank you
- 5/5
Very friendly staff. Clean property.
- 4/5
The staff was overall friendly, specially a lady named Iris, she's a 10/10. She was super nice and friendly and the rest of the staff were also friendly. In terms of cleaning, I could say that it would be a 8/10 one of the reason being the smell of cigarettes in the first floor by the elevator.
- 4/5
The clerk who checked me in acted i was a nuisance just for showing up. Most tasks seemed like a bother for her. Needs more people skills. Or a different occupation. Lady who serves breakfast is awesome - pleasant, friendly, works hard. Housekeeping staff were polite, helpful and responsive.
- 5/5
The room is clean and smells fresh. The hotel looks to have some age, but the rooms are refreshed. Relatively spacious for the price
- 5/5
Good Breakfast, Nice Staff, Very Clean
- 5/5
I always stay here.
- 4/5
Could use some updating, but overall happy
- 3/5
The bathroom was full of mildew. Not very clean at all. I had to stay since I had my dog and no other nearby options were available. I would not recommend this property unless they seriously step up their cleaning/maintenance.
- 1/5
I was given a first floor room. The window was at ground level and had no lock. They did change my room after I told them I felt unsafe staying in it. The room I stayed in was very humid and smelled like mildew.
- 3/5
Well located and positioned but need a throughout rehabilitation!
- 3/5
Great breakfast and place to eat.
- 5/5
Always enjoy our stay here.
- 3/5
Musty room with a cold shower
- 5/5
Everything was good
- 5/5
I love the checking in lady she was very helpful and professional
- 1/5
2. Phone not working 3. Found potty clogged at midnight- they said nothing they can do hotel was sold out. Finally when we requested they gave plunger, we cleaned it 4. Shampoo and conditioner barely coming out
- 4/5
Everything is good
- 1/5
Dirty room, moved to a different hotel
- 3/5
Property need improvement.
- 5/5
Nice happy people
- 3/5
👍
- 2/5
Our room was basically in the lobby and in front of the elevators, so it was very loud. The door got stuck every time we opened it. You had to body slam the door to get in. The room had a weird smell. It was not clean, there was hair in the sink, dirt in the drawers, and the tile floor was disgusting and left our feet filthy. The fridge door gets stuck and won’t close without force. The main curtains were fake and only for decoration, so only the sheer curtains work. So you can’t block out light from the parking lot or people going in and out. The toilet paper holder was broke and every time you used it, it fell off. For the money that was spent I would expect the little things like that to be fixed. And for the $100 cleaning fee I would expect it to actually be clean when I walk in. The other things, the tv was super dark and was already as bright as it would go. The hot water took a very long time to heat up and the shower had almost no water pressure. I will look elsewhere for a hotel in that area next time.
- 2/5
We will never stay here again. The room smelled like death. The room had dead worms on the floor and the pillows were bad. Try to talk to desk staff about it and was told that there was no other rooms available and then went back to her personal call. For $170.00 a night we were very disappointed.
- 3/5
The rooms need updating, especially the bathrooms
- 5/5
Aweosme services
- 4/5
It’s simple but clean and affordable. Have stayed 2x and will stay again.
- 2/5
This hotel is rundown, dingy and sloppy. Nothing felt clean (especially the shower), half the lights and wall switches didn't work, electrical cords were hanging out from behind furniture, the TV didn't work at all, etc etc etc. Regarding the staff - two front desk employees were outstanding - friendly and helpful. But, find another place to stay.
- 1/5
Mold
- 5/5
Overall ok
- 3/5
Room was worn out and dirty. AC noisy but worked. Not worth the $198/night
- 1/5
The room has a heavy bleach smell, the shower water is heavily chlorinated to the point my hands were smelling like I went swimming in a pool, the bedside lamp was not working, the toilet was clogged. In general it was not that pleasant stay. I was sneezing the whole time and did not have cold or flu just whatever in the air making me sneeze.
- 5/5
2 thumbs up
- 5/5
Nice people
- 2/5
Bathroom was horrific. Tub was stained brown. Layer of dust around all edges and corners of the bathroom. Grout was dirty. Stains on walls and on the door. Furniture in the room was stained, dirty and chipped. All the furniture badly needs to be replaced. Phone was not working when I tried to call front desk. There were some good things. The bed was comfortable. It was probably a new mattress. Pool area was quite nice and mostly quiet. Breakfast was fine. Front desk people were nice. We stayed here to visit family nearby but we will not be returning to this hotel unless they do a full top to bottom renovation.
- 2/5
We enjoyed our stay, although there were cockroaches in the room. The hotel is old with mold smell in the room. The breakfast was great, the staff were kind. We didn’t spend much time at the hotel but could definitely smell the mold at night.
- 5/5
Good
- 1/5
I would said wasn't expected to find cucatachas twice during my visit. Once by the coffee and second by my headboard
- 1/5
Hair and trash on floor. Large gaps around door. Half the bed falling down. Overall dirty. Asked for new room and was told nothing available. Most hotels booked in area and we were very tired, otherwise we would have left. And don’t see where I requested the handicapped room. And tv going out. Shampoo and soaps empty.
- 5/5
Great
- 4/5
My stay was just as expected
- 2/5
This property needs a huge update, curtains were hanging off the curtain rod, I put them back on there curtain tabs to hang. Working at table observed ants crawling on wall. Bed was clean and bathroom was clean but the rug was filthy. There was some sort of stain close to the bed....don't want to know. No clock???? Breakfast was ok, but unfortunately was not hot @ 7:30 am. And what is up with the dehumidifier in the room. Between the A/C and the dehumidifier I couldn't sleep!
- 2/5
Smells