Courtyard by Marriott Pensacola

Very clean and professional

Exceptional

The room was not well cleaned. Hair on the bathroom sink and the counter tops in the room were not thoroughly cleaned.

Exceptional

Parking was accessible and easy.

Very good

It was as up to date as other Courtyard I have stayed at. There was not a fresh scent or cleanliness as I would expect.

Every thing was clean and well maintained.

Exceptional

Price rooms look old and not enough staff

Nice and friendly staff. Room was clean and nice. A good place for a short stay.

Everything was top notch

Asked for a wake-up call and didn’t get it. Desk said there must be a problem with the system but didn’t even apologize.

Good

Clean, beds were comfortable. Staff were very friendly. Nothing

Clean, beds were comfortable. Staff were very friendly. Nothing

Was very clean. Amenities were basic but still a great book

Clean and close to where we needed to be It was a little expensive

Clean and close to where we needed to be It was a little expensive

Our room smelled bad. It smelled like mold or something wet that never dried. I was not satisfied at all. Also I was suppose to get a balcony room... I never got the room I had reserved or even made aware of such change. I will not be staying here again.

Its close to all your major amenities. I use to always loved staying here but its went down hill over the last few years. Our room smelled bad. It smelled like mold or something wet that never dried. I was not satisfied at all. Also I was suppose to get a balcony room... I never got the room I had reserved or even made aware of such change. I will not be staying here again.

It was very nice you walked in they were welcoming and it just felt clean

It was very nice you walked in they were welcoming and it just felt clean

Clean nice staff

Clean nice staff

It was all great

Cleanliness It was all great

Passable

Location was great.

Nice clean and quiet atmosphere

Exceptional

Good experience

Exceptional

The property was nice and clean and quiet. The staff was very friendly and i enjoyed my stay

The property was nice and clean and quiet. The staff was very friendly and i enjoyed my stay

When I asked the attendant about it, her response was abrupt and dismissive. She simply said it was “policy,” and when I expressed that I found it unreasonable, she replied, “Sir, you don’t have to stay here.” That kind of response is unprofessional and unhelpful, especially when addressing a paying guest. I even asked whether she would help arrange another hotel, but received no support. To make matters worse, I still have not received my deposit back. I was told it would be returned after the room inspection, which felt unnecessary and insinuating, as if I couldn’t be trusted to leave the room in good condition. Overall, this was a very negative experience driven largely by poor customer service. The interaction left me feeling disrespected, and it has ensured that I will not return. Ben West.

The bed was comfortable It’s good for a one night stay

The bed was comfortable It’s good for a one night stay

Property overpriced & outdated. Location was ok 20 minutes to airport Same

Exceptional

Property overpriced & outdated. Location was ok 20 minutes to airport Same

Location Not worth the price. Room smelled musty and no complimentary coffee in lobby. I assume because they sell Starbucks in hotel.

Not worth the price. Room smelled musty and no complimentary coffee in lobby. I assume because they sell Starbucks in hotel.

This place is so old, uncomfortable and expensive.. No breakfast is included in the reservation you need to paid separately even for the parking. if you have to stay there make sure you take a room in the third floor if not you'll have the night of your life listening to everything that goes on above you (every little thing).

No complimentary breakfast. Roach crawling across desk as I put my things down in my room, but it's Florida.

It was off the highway so there wasn’t any noise The room was tiny. I should have requested a larger one

They charged $10 to park even for Marriott platinum. Property is in area of shopping strip malls way outside of town. No reason to charge to park.

the air condition was cool

The bed was very hard and stiff.

On a Saturday there was no fresh coffee available until 7am and then they charged about $4 for it. And to get free WiFi you were required to sign up for their Honors program. Not what I would expect with a room priced at the top of the market.

Staff was very helpful and attentive.

.

Hotel was clean, bistro hits the spot,great location. If you like rock hard beds this is the place for you,if you need a medium bed this is not the place. Staff was very friendly everything else was good.

Everything was great! We decided to stay another night additional. My daughter loved the indoor pool; great hours!

No terrible full of bed bugs

i love the balcony attached...I will always ask for balcony from now on

Nice room

AC worked good

Nice place to stay. Definitely staying here when visiting pensacola

Great staff and nice room NA

Very nice hotel, comfy beds, and friendly staff.

It was comfortable I couldn’t pay for breakfast for $11 per person when it was listed in my itinerary that breakfast was $11 per person

I do not like the fact that i can stay in a Hampton/Hilton property and a free breakfast is included and the Courtyard Bistro does not offer that. We could have been warned that the TV (Fox) was out because of a Fox Dish contract dispute. I wanted to watch the baseball game. Poor information sharing - the front desk person did not even know that this was an issue,.

Staff was nice, coffee was good, clean room and sheets

Room had a coffee spill, staff moved me promptly. Hotel overall is good. Didn’t have breakfast.

The pool air was cold, breakfast area was expensive for the amount to stay there,

It’s an OK, barebones Courtyard. It served our purposes fine.

Room was very clean.

Good

That was one of the worst explanations I have ever heard in hospitality. If check-in is after 3 PM, that means I cannot enter before that time — but from that moment on, the room I paid for should be available. Otherwise, does it mean that at 10 PM my room might still not be ready? She did not acknowledge the issue and insisted that this happens frequently in many hotels. This is the first hotel where I have ever heard such a response. Ten minutes later, she managed to get all three rooms ready. However, her reaction was surprising — she seemed irritated that I questioned the situation. Although she said she was doing her best to help, her facial expression clearly showed that she was not pleased with being confronted. Room quality: normal. It serves the basic purpose of sleeping. I expected the pool to be slightly heated, as in another hotel in Destin where I stayed before, but the water was very cold. Even though the hotel does not explicitly promise a heated pool, in winter this becomes a negative point.

room beds some staff

Yes

The location was good for what we were looking to do. TV channel lineup was spartan and most of that lineup is news and sports. YUCK! Breakfast is not a self-serve buffet style , but one has to order and wait for preparation. There was only one person staffing the breakfast area and demand was that the poor lady was nearly having an anxiety attack. The wait for the food was too long and the quality of said food was a solid 'meh'

No hot tub

Rooms are clean and spacious. Beds are very comfortable. Food was delicious!

The room was impeccable and the staff were kind

Yes

This hotel did not feel like a Courtyard. Had a strange vibe to it.

Room and rate were great $4.50 for a cup of coffee was ridiculous! Refills were also 4.50. We spent over $40.00 at the bistro and the food was not grilled or cooked as described. All the food was microwaved and was not the same as the description on the menu. The lady serving us seemed a bit irritated that she had to get up and help us.

Great rooms. They were clean and comfortable. Friendly staff.

Clean room

The room was great, but they argued with me upon check-in trying to get me to accept a different room than I booked. I was double charged for a parking fee I wasn’t even told about. And the woman who checked me in signed me up for the rewards club after I specifically declined doing so.

Room was quiet

No complimentary breakfast

I loved it!

Mattress was hard. Pool area was hot.

The excellent customer service I received. The staff was professional, courteous and knowledgeable. I highly recommend staying at this hotel. I had no dislikes.

I checked out on Sunday 6/29/2024 and still has not received my deposit back

The breakfast was awesome That I came in and had to leave so soon. Nice hotel.

N/A

Well decorated rooms and staff was really nice

Room was spotless, big enough. Staff very helpful considering the fact that the door did not open from the first time when we got there. The receptionist changed the key 2 times. She was very nice and understanding.

We travel with a small fur baby. The area for the dogs was large and staff put us in a room with easy access which was very helpful .

Great place to stay

Too noisy and beds uncomfortable

The room was AMAZING!! Clean staff was GREAT.

The room was spacious. Overall clean except hairs in the shower that were not mine. Everything else was comfortable.

the room was exzcellent, the entire stay was enjoyable, the staff were more than courteous, will be retuning to this area soon and will plan on staying at this motel

My room was clean and stafff was friendly

VERY NICE STAY

AC needed repair.... not a great experience

The floors seem to be hollow or cheaply built, so the occupants above were walking around all night with pounding steps. Originally I thought there were workers doing work in the room.

Clean and good staff

Amazing front desk staff!

Quick check in, clean new hotel, courteous staff

No daily housekeeping

Yes

Excellent room and amenities

Staff so,so. Room okay. Everything is an extra charge. Parking for 12 hours $10 ect.

Staff amazing they were friendly great customer service and the room top tier and great location!! Room spotless very clean!!

Staff was very nice and helpful.

The stay was fine but I forgot two rings on the ledge in the bathroom in room 328. My husband called to see if they were turned in after the room cleaning. He was told that the cleaning supervisor was gone for the day and we would get a call back the next day. No phone call was received so he called back and was told the same thing. We realized at that point that I was not going to get my rings back. The cleaning staff at this location are not trustworthy with your personal property and the staff doesn’t care about the concerns of their customers. I realize it was my mistake for leaving my rings but they should have been turned into to list and found. We would have gladly paid for the shipping to get them back. The response from the staff at this hotel was awful. Would not stay there again or possible any Courtyard. It is Friday almost a week later and still no callback.

Good

Clean room, easy check in

Staff were great and property was well kept. No complaints.

The part that I didn't like is that we took an Uber there and still got charged for parking? How the hell can you do that to somebody that don't have a car? They should ask the customer if they have a vehicle or they Uber or what something is a $10 charge for parking is insane when you don't have a car. Just saying we'll never stay there again thank you

Fire alarm went off due to faulty alarm system. The alarm continued for 1.5 hours. We should get a refund.

Clean room

Great place to stay. Clean.

The hotel was nice and the front desk agent that checked me in was very nice. The only problem was there was hair in the shower.

Nice and quiet!

Very clean, staff was very helpful and polite

Convenient to the interstate and UWF.

We were there for a funeral. Location convenient to the places we needed to go. Restaurants close. Very quiet.

The front office personnel was very friendly. The rooms were very clean. The mattress was too hard for me. The only thing I didn’t like was I had to pay 10 dollars to park my car in the parking lot.

I liked how clean the rooms were as well as the property.

Bad

Affordable, modern, and comfortable with a great staff.

Service is excellent

The room is nice size and beds were comfortable. I liked that the pillows were different firmness so i could pick one my neck enjoyed. The TV was in front of one bed but they have it on a great wall mount that can swing out enough so that all can watch. My son loved the roll away desk for his gaming table. Was surprised they charged a $10 parking fee but i definitely would stay here again.

Room was comfortable. Easy to find property right off the highway. Hot shower. No complaints. .

The night staff was very friendly.

We were charged for parking in the property middle of nowhere!

Easy check-in, clean property, nice size rooms.

Nice clean convenient

Mold in the corner ceiling of our room!!!!

Didn’t like the AC unit. Room didn’t get cold enough. Felt like a wet cold room.

Nice place to stay.

Room nice exactly was on photos, the only negativity its the odor form the restroom smell a lot moisturizing need to be improved.

It Was cery Clean and peaceful rate it a 10

We stayed 2 nights and came down for a funeral. Our room had a musty odor which maintenance did come to the room and wiped out and vacuumed excess water from the units put some algae tablets in it. It was better for about 15 or so hours but starting getting worse. Our daughter’s room smelled great. The front desk and the other workers were nice and friendly.

The hotel is very nice and comfortable

Insanely thin walls , could literally hear the room next door snoring and could hear their phone on social media! Its that thin , zero sleep . But the room was nice and clean and bed was nice. Front desk was in an argument when i arrived and they proceeded to argue whole i was waiting lol they coudlve easily took that in the back room in closed doors.

Nice newly renovated

It was a nice room. However, there was a musky smell that was a bit overwhelming.

The only thing that we had a problem with is that it was a terribly long wait for just coffee. The girl was amazing that was working but it took 30 minutes to get a coffee bc she was short staffed. The girl that was there was running crazy trying to help us but she can only do so much. The little girl behind the desk should have helped out. I also think that you should offer brewed coffee for free. Just a suggestion.

Everyone was very friendly. The room was cold when we arrived, which is just the way we like it! The Bistro in the lobby had fresh Starbucks coffee, which is always a plus!

Convenient location close to places to eat. Clean and comfortable rooms.

Would stay again

Easy access off highway. Room kind of smelled and thermostat did not work well

Upon check in and agreeing to pay $10 per night to park, we went to the bistro very hungry after a 12 hr drive to get there, only to have the clerk SLAM down the credit card/tip reciept to the point that it rattled my nerves. I decided while she stand there puffing and puffing and steadily slamming things around. I have no idea why she went so angry on me but I went directly to my room, too shaken to eat in lobby.

Nice

First and foremost the pay for parking policy is totally unacceptable and not mentioned in the Expedia app. The young lady who checked us in had absolutely no customer service skills. No greeting! Simply “name and id” When I refused to pay for the parking I got a lecture about how Marriott is now charging for parking at all properties. She reluctantly said I would get a refund on the parking. The 2-3 day wait thing! Funny when you pay for the room it is instant. Refunds take days!!! The room was modern and clean. Too bad reception but the stay a low rating. Seriously Marriott needs to train their staff better. This is why I typically use IHG hotels.

Check in is 3pm we arrived after 4pm and room was not ready. No pool towels and then we called for extra bath towels was tkld limited on towels so they gave us the smallest towels possible

Everything was great ! Thanks

Beautiful quiet property! Staff wasn’t warm or welcoming but the stay was great.

Unfortunately, had ER occur during initial night and had to leave. Everything was OK.

Friendly staff, clean room, comfortable bed and good location.

Everything, it was overall very nice and affordable and luxury.

Room did have a few small bugs..

Service was very good. Room and floor the room was on was very cold and good because it was 92-94 outside.

They got to keep breakfast in the morning from 6 We are traveling No time to find another place for breakfast

Great experience

Good stay ✍

Property on the inside is outdated. Room smelled like humidity. I wouldn’t stay there again.

Wasnt able to checkin due to a family emergency.

Location is great! Should incorporate snacks or breakfast bars fruit etc

I truly enjoyed my stay, and so did my family. I’m glad it was pet friendly, my fur baby enjoyed the stay also. The rooms were nice and clean.

The room was spacious and clean. My children enjoyed the indoor pool. The hotel is tucked away however near several food and shopping areas. The price was unbeatable as well compared to other hotels.

Clean, friendly, and felt safe.

The only complaints are no complimentary breakfast and $10 for parking when the 2 Marriott hotels literally next door have both for free.

Management and staff were amazing!

Best nights sleep after a day at the beach with family. It's not close to the beach but it is quiet, clean and its a Marriott! The front desk was super nice. We needed a room with a sleeper but it wasnt available so a foldable bed was brought in for our teenager within 30 minutes. Pet friendly with a nice big green grass area and poop bags! Our pooches were happy. There is a pool. Air conditioning was perfect. Bed phenomenal. Shower amazing with the eucalyptus lavender body wash. Pick this hotel if you want a good nights sleep. Oh there was a balcony too! We needed it to dry off out towels and swimsuits.

Beautiful place and would stay again, 4 star rating due to not being told you have pay for parking and give a deposit within expedia.

Comfortable

Good clean hotel

Nice hotel staff was not super personable

Very nice service… very helpful.

Great place would stay again.

Rooms were nice and clean, indoor pool was great too

I have no problem with the staff or accessibility to the property, my problem is the whole night I was in Rm 106 and every move whoever was in 206 I heard, that made for unpleasant night and morning. All they could say at the reception was it is what it is. I will not stay there again

A nice, clean room.

Clean. Comfortable bed. Great location.

Easy access to I 10. Well lit parking lot

Very nice hotel, clean, organized, friendly and professional staff. Clean rooms, nice lobby and very modern. Will definitely stay there again when in town.

A great place to stay, friendly staff, overall a nice property.

Great staff, close to everything.

Arrived and could check us in, computers down. Front desk person actually didn’t tell me this another person did. That same person asked if the other Marriott next door had availability the front desk person said “we could check” . Absolutely no customer service from that person. Not even a free water

The room was nice and clean. Just did not like finding out about the unknown deposit until checking in.

The whole place smelled like weed, our thermostat wouldn’t change but was set to 62 so the ac ran all night and was freezing, couldn’t turn it off or down at all.

hotel like this one should not charge for parking

Rooms very large, great location

Nice, clean hotel. We stayed in the king room w/balcony. Plenty of room. Area around hotel had nice shopping and restaurants. The coffee guy was really good. Only con would be the mattress. Not the most comfortable. I had to put a blanket under the sheet for added comfort. Would stay here again. But I will bring my own traveling mattress pad.

Great

Staff was the only thing I liked. I did not like the hidden parking fee but it was wavied since it was my 1st time staying with them. Are room had a soft spot on the floor & we were scared to step there which was right in the way. The bed was uncomfortable compared to other places I've started plus there was no breakfast without another chagrin but I should of read better.

Absolutely beautiful room and comfortable bed!

Easy access to the airport.

Safe. We were moving and had a car full of stuff. No one broke in.

The staff was very helpful.

It’s ok

Great, smaller, tucked away hotel, close to everything. Checked out and realized I left my ipad in the room, 3 hours later. Thankfully I was still in town and when I called they graciously went and checked. 10/10 definitely recommend.

The only complaint would be that they charge for parking daily. The other 2 Marriott hotels next door do not charge for parking.

Had to pay for parking and breakfast wasn’t free

It's ok

Rep at the desk was amazing the gym was clean and had a great view of the pool the room was cozy and alot of restaurants close to the hotel

The service

Great place to stay

Loud noise, blasting music children beating on interior room door horrible experience.

My room smelled like a dirty boot. The facility charged for parking when your not in an area where any one else charges for parking. Hospitality was none. No body cleaned my room in-between nights. $15 french toast was absurd.

The web says there is a breakfast to take with you if you want. It was not available. We wanted breakfast before leaving. Also the Bistro meals were terrible. My grandson got the chicken sandwich and got a stomach ache and diarrhea.We wanted to sit in the courtyard and it was nasty.The room was nice, but I found at the edge of the large chair a small bag with finger nail stuff in it. So who ever vacuumed, if they did , did not see it. One great thing was the cleanup lady found my grandson school computer and brought it to us immediately thank her very much for that.

Loved the shower. They provided for all our needs. Frig, microwave, nice comfy bed.

I didnt use an amenities this trip. Just a nice place to sleep and get back on the road

The only issue that I had was that they should put it in their notes that they do charge a $50 per night. Incidental fee and it goes back on your card within 7-10 days Specifically booked because I knew due to unexpected expenses.I didn't have any extra to spare 2-3 hundred dollar deposits. So I was really taken aback. I will say the general manager checked me in. She was very nice about it. Overall. It's a magnificent hotel how it definitely stay here again and I would have my deposit ready.

Very noisy, rude staff at the front desk, one employee in particular.

Did not know when i booked i had to pay $10 a day to park, then got to the hotel and they had a poker game going in the lobby ( which was fine) and i had to park way at the end of the lot because there was no where even close to the building to park. Pool is inside but isn't heated and very cold. All in all it was a good stay at a decent price.