Sweet Dream Inn University Park

Great location for the money

Exceptional

door latch on frame it's broken off and toilet keep running and shower not as great

Everything Nothing

The check in and out process what quick and easy the guy atvyhe front was very polite and professional The bathroom and room wasn't clean toilet was left with u rine on the seat I had to clean the bathroom and the fridge

Everything was A1

Pleasant

I regret for staying here. I smelled Marijuana everywhere I went there.the room smelled old, I will never stay here again. I rather pay little more and staying somewhere else clean and safe.

Sheets were dirty on bed stains and hair everywhere in bed On side table of bed what looked like strawberry jam was left and not cleaned on table itself woke up the next morning and found a bug in my shoe (it didn’t come from me)

Bad

Had roaches in the bathroom towel not clean

Exceptional

Not a great value for what you’re paying. Rooms are very plain and missing essential items like an alarm clock. Some stains on the sheets and carpet. Shower soaps and washes come in plastic packages and can be tricky to open. Location was convenient off the highway and lots of open parking. Large deposit you pay when checking in.

Very nice and clean and front desk Clark very helpful

Very good

Bad

Very good

Nothing Staff was rude upon arrival. Once we got in for the night a woman was outside of our room screaming. We were in bed when the police knocked on our door. When we answered they said they got a call about screaming coming specifically from our room. The police explained this is a drug hotel marketed as a cheap hotel for a family on vacation. The cop stated they make arrests there often. I went to the front desk to complain and cancel my next day reservation and was met with they were unable to modify the reservation due to booking through a third party site. I had to spend $100 i was not planning on spending to get a different hotel because we did not feel safe staying another night there. There were stains on the floor, and sheets. Room did not include a trashcan.

Mattress are good There were roaches in the rooms. Even after changing our original room and the receptionist assuring that there's no any in our new room, there were bunch of them all over. Also there were stains on the bed sheet and the carpet was so dirty that we had to walk in shoes in our room

Mattress are good There were roaches in the rooms. Even after changing our original room and the receptionist assuring that there's no any in our new room, there were bunch of them all over. Also there were stains on the bed sheet and the carpet was so dirty that we had to walk in shoes in our room

Nothing Staff was rude upon arrival. Once we got in for the night a woman was outside of our room screaming. We were in bed when the police knocked on our door. When we answered they said they got a call about screaming coming specifically from our room. The police explained this is a drug hotel marketed as a cheap hotel for a family on vacation. The cop stated they make arrests there often. I went to the front desk to complain and cancel my next day reservation and was met with they were unable to modify the reservation due to booking through a third party site. I had to spend $100 i was not planning on spending to get a different hotel because we did not feel safe staying another night there. There were stains on the floor, and sheets. Room did not include a trashcan.

Worst place I’ve ever stayed

Good

Location is close to I-10 Sheets were dirty, no shower curtain, no rod for toilet paper holder, addict banging on my door at 2:30 am with no help from staff.

Location is close to I-10 Sheets were dirty, no shower curtain, no rod for toilet paper holder, addict banging on my door at 2:30 am with no help from staff.

Stayed many time and will again

Decent

Will stay again

Stay here all the time and it’s cheap, safe and clean

Property was a lil dirty had bugs but staff wasn't bad

Good

the vending machines have been out of order for almost a month in lobby and outside abd 3rd floor the young man that works the front deskon day shift is awesone and always on top of his job

Yes, they welcome pets. Parking was great. Just a little bit of shady things happening. Property was okay. It was older. I needed a new renovation.

Everything is easy breezy and the staff is caring and attentive.

It was clean

Great for pets, and everything you NEED. It’s a good pit stop or “extended stay” not really for vacation unless you only plan to sleep and shower then get out. It over all a good business in a clean older building.

Property was pretty much clean. There was a used wash rag hanging up in the shower. Beds are a full size but other than that it was worth the money

As a budget hotel, it provided the basics. Room was clean and bed comfortable. TV was large and functional. Not a lot of extras but what was there was well done.

Nice & good rooms 10/10 & staff was amazing

Location was terrible and loud.

The room was not my favorite.

i had a horrible stay and experience with your staff. Not only are they incredibly rude, forcing me to do tasks at check-in that NO other vendor, consumer product, or anyone has made me do. But your 'humidifyer' was so loud (louder than the AC unit), not hvaing an option to turn it off, kept me up ALL night long. Horrible experience and want to seek how to get a refund. I've never had a stay anywhere like this. Also, your deposit of $100 is outrageous, especially given that my room for 1 night was $59.

Peaceful

Great Staff

Amazing staff!!!

Thank you. I am in a place where I can curl up in bed at peace. SALUTE

Yes I would definitely stay here again. I really wish they had their vending machines working.

Vending machines down and no coffee even though advertised through this app.

There were tiny fleas and ants in the room

Dirty bed linen, dirty towels, nasty floor! Service horrible the overall condition of the property less than average

The door took several minutes to open, it didn't want to read the card. I was told that it was just an old hotel. The microwave wouldn't work in the room. The water pressure was so weak it took my fiancee forever to get the shampoo out of her hair.

It was great. I enjoy that staff doesn't clean until we leave because it seems more private and peaceful that way.

rooms clean cheap fair price, house keeping nice travis was excellent the front desk men were awesome the women on the other hand very dry coa short not very welcoming on cheek on any dates booked online or walk in never hello or good by or jave a good day or night the womem actually nener replied ti much of anything even win u inquired on how they were doing. they seem more fit for house keeping than the face of the front desk welcoming some one to there property. other than the women at front desk the stay was great as useal i still recommend it for the price and location.

The door key was a pain, but it was clean and had fairly nice furniture that is modern with cool blue floors. The staff was friendly and professional. Nice size tv with microwave and fridge. We will definitely stay again if we need a local place, and refer our friends and family when they come to Pensacola for a visit!

Room was clean and spacious. Bed was comfortable. Room had good amenities. TV was large and picture clear with numerous channels. Property grounds were clean and quiet. Very good value.

Way better than expected for the price

Room was clean. Bed was comfortable. Everything was in working condition. It was a quiet area.

It’s was a pleasant stay highly recommend for anyone especially those traveling with pets

First time we arrived a crackhead was tweaking outside. Needed to fill out a sketchy looking form and pay $100 fee and was told that I would get paid back to me in 3-5 business days. I have NOT received it back! Had these noticeable stains on our blankets. None of our towels were clean and had pubes and hair on them. Asked for more towels cuz we ran out and was only given a single towel (!!). Overall, DO NOT recommend

All the stuff except a few of the front desk people were amazing.

Room was clean and spacious. Bed was comfortable. Everything worked well. Property was clean. Staff was friendly and courteous

It gives what it needs to give. Thank you for keeping your rates low.

Room was spacious and clean. Comfortable bed. Everything worked. Grounds were clean and safe area.

I enjoyed the stay

The STAFF WAS VERY HELPFUL WITH GETTING EXPERIDA TO CORRECT THE NAME ON RESERVATION TO ME VERES MY BROTHER.

This place, was awesome. I'm disabled. And finding hotels that will accommodate you is hard . I have mobility issues, trouble getting to the bathroom, trouble loading my truck back up. This staff went out of their way, helped me into my room multiple times, took my luggage to my truck for me, gave me clean towels and linens when the toilet basically exploded all over in a huge mess. Even brought a new key to me so I didn't have to go to the lobby. These people are seriously wonderful. I mean that. It's terrible living with a disability and having issues like I do and then when simple stuff like a toilet backing up happens and you can't stop it.. the staff here is amazing... 10 stars

Clean nice hotel , no breakfast but Waffle House close

It is convenient for restaurants. However, the bed we had this time was like sleeping on a door, no shower curtain, and NO COFFEE available on the premises.

Clean in the rooms, but a bit rough.

I lost my reservation

The room was clean, but felt damp, not adequately ventilated. The bed was comfortable.

Can't say nothing too wrong about this place the only thing I can think of is they weren't going to let me get the room cuz I don't have a deposit but I had already payed for the room, and it was non-refundable I told them that and they didn't give a damn they told me $150 that's that but all in all it was pretty cool the room was very big

Well everything was good until I checked in and they told me if I didn't have a deposit I wouldn't get in the room and they weren't trying to work with me or nothing else straight up so you plan on staying here make sure you have a deposit everything else is 💯💯🔥

.

Room is dirty and smells

The hotel is a bit old, but it was comfortable and met our needs. The bed was cozy, the bathroom was clean, and the big TV was a nice touch. The staff was very attentive, and the location was convenient, close to the airport. A practical choice for staying in Pensacola.

People drinking outside and being loud, doesn’t feel safe.

Staff was very sweet. Also maintains was very fast and very kind(prob 10 mins max?). Usually picky! but this was nice and very comforting!

Once apon a time this was a decent clean hotel to get a good nights rest. However it has now become a roach infested, bad customer service, plain out nasty spot. I won’t go into great details but I will post pics. Stay at your own risk.

Check-in was easy, location was easily accessible, room was clean. Did not have a shower curtain but they brought one right up. The one thing I did not like was how hard the bed was. But for a weekend stay, it was overall not bad at all.

Overall I would say a 6/10 experience only because we only showered & slept didn't stay in the hotel all day long.

Everything was very nice

The first night was good. I paid for two nights and I just get one night. July 14, 15 . No, I haven't gotten my money back. They should have gave me a room free.

Stayed 1 night & reserved online same day. For the money, this place is great, clean, quiet, room didn't have bad smell, but definitely in need of update. Water was hot, TV great, & bed was bug free. Elevator convenient to the room. Many workers & truckers stay here but that didn't affect my stay. There's no smoking in rooms, so saw several people sitting outside in doorways smoking(following the rules). Would stay here again.

Room is old, but clean… just fine for an overnight stay.

Quick and easy; convenient for short trips + nice and clean room

Had a great and convenient stay!

It was mainly used to lay down and sleep as I was driving Uber and Lyft during day and into night

Very dirty floor so i didn't even want to look at the rest. Definitely some night lady's running around.

Nice for just an over night stay, friendly staff

Front desk charged me 28.00 to check in at 10:00am when there there were rooms already cleaned that hadn’t been reserved from the night before and i shouldn’t have been charged when the room was cleaned and available

Everything was clean ,quiet and inviting. Professional staff.

At first it might seem like it’s ghetto but it’s actually very clean. No complaints, could definitely use some soap in the showers.

Took 40 minutes to check in. Then charged me a $100 deposit. When I got my deposit back it took another 30 minutes. The sidewalks were busted, lots of people hanging out outside.

Will not be a repete customer

The hotel itself was nice but the staff at the counter was a little dry when i made the reservation like he didn't want to be there. There should be a ckass in Customer Service.

Good

I understand that there will be a deposit due for room damages. But, if the deposit can only be made in cash, surely there should be some kind of notice, warning or something in the location details or itinerary information. I shouldn’t find out that my non refundable room booking requires a CASH damage deposit at the lobby desk!

Awesome

Awesome

Good

Someone on their staff stole from my room and the front desk clerk could care less, didn't apologize or anything.

They didn’t give me my money back when I chose the option to pay on arrival. I ended up staying with family and found out they took my money

I had never seen this worst hotel in my life time.

The property has recently been renovated. Everything was clean in the room. Staff were polite and accommodating.

Love it

For a one night stay was good.

In my opinion they should increase the attention on the cleaning

Dirty,mold,bugs,dirty mattress,left over trash in bathroom sink hair in drains and toilet and black stuff all over carpet

Nice and clean affordable

Flew in late, last minute booking. Room was clean, older room partially renovated, worked for us. Would stay again.

Love you

Great service

Love it

I love too stay there

Love the stay

Always love the stay here

I loved the stay

The sink faucet handle came off when I tried to turn it on, microwave didn’t work, no bedside lights, only two fluorescent tube lights high on walls, shower very weak and tub didn’t drain. The room looked very sterile and unwelcoming. At least the refrigerator and tv worked.

I love the stay

Love it

Love the stay

Love it

Good stay

Love it there

Love it

Love it

Love it

Love the stay

I love the stay

Love the stay

I really love the place

Gun shots all night. They don’t clean the room during your stay.

Wife was at West Florida hospital. Sweet Sleep Inn provided me a perfect place to keep close during her stay. Clean, quiet, close to dining, and at a good price. Good A/C and hot showers. Staff was kind and very professional accomodating several extensions of my stay. Thank you for providing a home base during a stressful time!

Safe and clean

Perfect for the price!

First room we got smelled really musty with carpet, we asked for a different room with was better but the deadbolt on the door would lock and we felt a little unsafe. I was also worried about my truck getting broken into since there was several signs stating to protect your belongings and they are not responsible. Maybe they should have an on duty security guard!

People in the hallway smoking with chairs outside of the rooms!!

Loved it

The only thing that they can do better is the smell of the room! The rest can’t complain!

I stayed at this hotel for one night, and it was a pleasant experience. The check-in process was easy, and the receptionist provided the room I requested. The staff were nice, helpful, and always had a smile. I locked myself out multiple times, and they were happy to assist me each time. When my key stopped working, they promptly sent a maintenance guy who fixed it right away. The location is convenient, and the hotel is clean with a pleasant smell. Overall, a great stay!

The room was checked every day, but the bed was not made for the last 3 days. The towels were replaced 6 of 7 days. The bath mat was taken on the 4th day and never returned.

What one would expect for the price. Fully funtional for short overnight stay when on the road. No perks but clean.

Good for a night's sleep and clean up. Quiet and efficient.

Very nice place, convenient location as well

The place was quiet and the room was great. I have stayed there last year so I looked for the hotel. This year. I would have not stayed there by myself.

Good hotel

It's nice for the Price

Staff is awesome!!!

Ok place to sleep for one night

It was the best stay ever! Super comfortable and welcoming!

Stay was comfortable & quiet. Every time we came back to the room , we had fresh towels and trash taken out .

The rules were super clean. The staff were nice. There was easy parking.

The room was uncomfortable. The atmosphere was uncomfortable. Our room door looked like someone had broke into the room sometime. The first morning we were there, we was outside the room and was approached by some shady dude asking a lot of questions. He had walked over from a different motel in the area. Just a bad room and bad area. Won’t stay again.

The staff was very polite.The rooms were very clean and pleasant.It was very cozy... And the prices are decent.... This is a hotel I would return to... And recommend....

I chose this hotel after having a terrible encounter at another hotel. The staff at this hotel was super friendly, helpful and very concerned with making sure my stay there was what I deserved and wanted. I will definitely be back.

Convenient and clean.

It was rather great and thank you

Appears to have been recently remodeled and has updates like tile flooring by the sink and bathroom. Had a nice large high definition TV with several options. Had a working refrigerator and microwave. The room had a comfortable king bed. Overall very clean. The first room we had the a/c wasn't cooling so we called and maintenance immediately came up. Checked it and agreed it wasn't cooling. We moved next door and the room was good except no hair dryer. We called and maintenance immediately came up and installed one. There were no pictures on the walls and no chair or small table. A desk and rolling chair were in the room. No luggage rack holder so we used the top of the desk. No coffee except in the lobby. Staff we met were prompt, kind and friendly. Reasonably priced. Would stay again.

It was over all fair, no frills.

We loved our stay. The only issue we had with cleanliness was the floors needed a good mopping.

Very low end property. Noisy. Feels like a college house.

It was very nice

They want a $100 cash deposit. Room is not that nice. Walls are thin.

Floors were really dirty and the main light of the room was too bright. There are no smaller lights I could’ve used instead.

It was cheap so I got what I paid for, room smelled like bleach as soon as we walked in, despite checking in 3 hours late. pillows were comfortable and overall was a decent place to lay my head.

Found that if I want a 1st floor handicap I need to request it when booking my reservation.

Everything

Staff member Tash is amazing and ALWAYS so inviting. When I walked in, she knew me by name. This was my second time seeing her. Housekeeping staff is ALWAYS kind and helpful. I had a small request and they IMMEDIATELY responded with an answer/solution.

I enjoyed my stay at this hotel. My room was clean, staff was very helpful and knowledgeable; good customer service. Housekeeping was respectful, kind, courteous and helpful. I love the coed team of workers. The men were very helpful to the ladies (like old times), to get the work accomplished.

Some staff was friendly while other had attitudes like they didnt wanna be there

Everything

Even though this property is not viewed/recognized by many as a top notch facility, I really enjoy it here. I have stayed many times over the last two years and it has always been extremely clean, both inside and out. The staff takes pride in their building and what they do. They are always pleasant and readily available.

Terrible staff. Horrid conditions. I hope the place burns down.

Light skin guy at the front had a nasty attitude... idk he just seemed off... other then that everything was okay just the little attitude always throws people off, especially if you try and be nice and someone is nasty....

👍

I booked a prepaid room through Expedia. I was surprised that a credit card deposit is require to checkin. Only one channel works on the TV (Freeform). No other options exist Wifi wasn't working

At my arrival and going to my room I was very intimidated by the presence of a man which prompted me to go back to the front desk. They assured me that he lives in the hotel and has this “type” of behavior

Dirty (sand) floor

I’ve stayed here many times For the price I’m happy Miss having a comfortable chair to sit in when watching tv Other than that all good

Sink was clogged and would not drain, toilet wouldn’t flush, had to remove top to manually flush it

It’s okay for the price. Been in better and or worse hotels. Overall, nothing to write home about.

Didnt have enough towels but for the price we had a good stay!! Definitely would book again.

Good for the price

Good property with decent price. Family friendly.

The staff was not friendly We got charge $25 for incidentals when they do not have anything in the room Beds are horrible Nothing like on the picture shown on The website

The carpet in the room was wet so the entire room had a awful smell . Called front office they didn't do anything and said they didn't had no more rooms available

You can wonder a little bit about the area, but the property is weary well maintained and clean.

The area seemed alittle sketchy. The room was clean, bed comfortable.

Friendly staff

We stayed here for 3 days and it was very calm. Nothing fancy but comfortable. For the price you get what you pay for. Really recommend. 20 minutes from the beach and its around a lot of restaurants.