Extended Stay America Select Suites Phoenix Airport E Oak St

My room had roaches! And no tv. And no trash cans. The counters were stained or burnt and the fridge and stove were dirty.

The lady at the front desk was so helpful in the

It was well ventilated and clean. The system at the front desk wasn't working so I was unallowed t9 check in and had to find another hotel some where else. And I wasn't able to cancel this booking.

Horrible experience Rooms were messy and dirty

Bad

Bad

The room had everything we needed. I didn

Yes it had roaches. No extra towels

I wouldn’t recommend this hotel to anyone rude customer service they lied to me had me waiting outside the front desk that there was a manager on his way to the hotel waited about an hour and a half for nothing and when I called back they said that there wasn’t nothing they could do for me at the moment and on top of thiat they charged me for $75 dollars for not checking in ….

Passable

Exceptional

Better than my last stay. But for some reason they're are not putting wash clothes in the rooms anymore

The room doesn’t have basic needs like trash bin, napkins or hand towels, bath mat etc.. the carpet and the floor are very dirty. The kitchen is useless

The room had stains on the floor. Counters .tub and sinks. There was a couple pairs of dirty socks in the chair which tells me the room was not properly cleaned. The blankets on the beds had black stains on them. The woman that worked the night shift was rude. first time visiting Phoenix from Illinois and this place was horrible!! I checked in the 8th and checked out the 9th my children deserved better than that. I just want my refund I will never ever come back to this location! I checked in the extended stay biltmore and it was 10 times better and cleaner. livable for a whole week I highly recommend that one it's on 16th Street.

The quik trip across the street! The room had stains on the floor. Counters .tub and sinks. There was a couple pairs of dirty socks in the chair which tells me the room was not properly cleaned. The blankets on the beds had black stains on them. The woman that worked the night shift was rude. first time visiting Phoenix from Illinois and this place was horrible!! I checked in the 8th and checked out the 9th my children deserved better than that. I just want my refund I will never ever come back to this location! I checked in the extended stay biltmore and it was 10 times better and cleaner. livable for a whole week I highly recommend that one it's on 16th Street.

The hotel is old, run down and not maintained, this is a bad part of town. The room was dirty, sun flower seeds on the floor when I arrived, holes in the carpet, couch and cabinets are beat up.

Was in a good location Not enough towels no was cloth outlets not working properly

Not enough towels no was cloth outlets not working properly

Exceptional

Poor

Park was easy. Air was perfect. But my room didn't have hand towels. And the towels that were there was dirty

The room was clean and the bed comfortable. The building is aging and the interior was a little worn, but still fine for a quick stay. Having the refrigerator and microwave was convenient.

Bad

This was the worst experience I have had in a while. The photos lied about how well maintain the rooms were and I was hopeful but needed to leave felt creeped out

The location was right where I needed to be for my visit there in Phoenix. The shift person that checked me out on today 05/16 was very pleasant. Dirty the room was dirty, there is a mouse whole in the bathroom. The carpet needs to be replaced. The tub was 1/2 caulked and water coming out of the bottom. The sink is missing the stopper so my earring fell in the drain. The microwave and vent hood is rusted both should be replaced. There is a lot of drug activity and two broken down wrecked cars in the parking lot. I’m guessing people live there on the premises so I lived under people that fought loud all night. I was in room 216.

The location was right where I needed to be for my visit there in Phoenix. The shift person that checked me out on today 05/16 was very pleasant. Dirty the room was dirty, there is a mouse whole in the bathroom. The carpet needs to be replaced. The tub was 1/2 caulked and water coming out of the bottom. The sink is missing the stopper so my earring fell in the drain. The microwave and vent hood is rusted both should be replaced. There is a lot of drug activity and two broken down wrecked cars in the parking lot. I’m guessing people live there on the premises so I lived under people that fought loud all night. I was in room 216.

The restroom and the staff lady was really rude

Needs after hour's security for vagrants

Exceptional

Wasn’t the cleanest hotel, there was missing cabinets and other important safety aspects, smoke detectors. Staff was wonderful but it is poorly cleaned and taken care of

Room does didn't lock or fully close, they had roaches, the lights didn't work.

The room was dirty

Price

The non-smoking room that I purchased stunk like cigarettes and mold and mildew it was disgusting the room was dirty I ended up getting a refund and not even staying

The pictures are nice. The place is old and stinks of smoke even though it’s non smoking. The people stying there are sketchy to say the least.

Rooms have cockroaches and the bathroom light was not working and no smoke alarms. This hotel needs to be compliant with safety standards first before allowing people to stay there!!!

The first room the air conditioner was pulling from the wall and I could see outside. Because of short staffing no one was at the desk nor answered the phone until 2:45pm. In the first room there was a dead bug in the fridge.

Yes it did

Very run down rooms. Room smelled bad. Everything is old and out of date. Cigarette burns all over the bathroom including the toilet seat. The only saving Gracie was the staff was friendly and A/C worked well.

There were lots of tissues on the bath room floor, the the bathroom door couldn’t open without getting caught on the toilet and couldn’t keep closed, the foldout couch had BROWN stains and didn’t come with a sheet, the chair was 50 years old, it came with no shampoo and conditioner, the customers were sketchy, the front office was closed when it said it was open and the place was generally pretty dirty.

We spent nearly an hour to check in because our reservation was lost. Then we get to our that was below subpar. Everything was either old, cracked, or peeling. The two main lights didn’t work, so it felt like a dungeon. NO basic amenities were provided, no hand soap, wash cloths, coffee maker or iron. The beds were beyond uncomfortable, I could feel every metal spring in my body. Only one sitting area in the “kitchen.” The TV was the only good thing in the room. Thankfully, it was only for one night because we refused to wash in that tub. Oh yeah, not to mention the front desk will not be available 24/7. To say our stay here was a disappointment is an understatement. I know the saying goes, “you get what you pay for,” but I’ve paid for rooms in this price range and this was by far the worst.

Good for the price

This hotel should not be a option on your plat form

Rooms are not clean and hotel is not kept up. Staff do not tend the desk after a certain hour (unclear when that is) and don't have instructions on how to contact anyone.

This place needs lots of repairs and upgrades.

We were desperate for a room after all hotels around the airport were booked. Got there around midnight, and the on call receptionist was responsive within 10 minutes and very kind. Room kinda smelled like cigarettes but was overall clean and decent for what we paid.

I could not stay in this room. It was horrible and did not match the photos on the website. It was clean but extremely run down, the carpets where stained so bad they looked almost black. I had to book another hotel since I could not sleep at this location. The staff was nice though.

Pets were welcome, the welcoming was lacking staff was too busy being dry and rushing the check-in so she could hurry up to rush outside to some strange man in a truck SHE ISSUED ME A ROOM WITH NO SECURITY!! The room had no locks.. then she had to go “check” I chose not to stay. I did not reside in this hotel.

Great location. Rooms were extremely dirty. Asked the maid for a mop because the floors were so dirty and she only had a broom. Homeless sleeping on the stairs and in the parking lot. Our first day we asked the front desk to have a broken light fixed in our room. We asked 3 times and no response in the entre 2 weeks we stayed there.

I reserved a room at this hotel for my mother. When I took her there and went into the room to get settled in we were horrified. The room looked made up but upon closer inspection there were bodily fluids on the sheets and in the bathroom. It is an old building and it is full of what appear to be low income vagrant type people. They were working on old cars in the parking lot, little children were running around and we witnessed what we believe was a drug deal. The area around the hotel is not a bad area so this was a very unexpected experience. The woman at the front desk was nice enough to let us out of the stay with no charges. I would definitely not recommend staying at this hotel.

Staff were not available when needed, and the front office was locked. To make matters worse a homeless individual with staying in just a few free feet from our door and there was lots of movement all night long. This added to the overall feeling that the property was not secure or well managed. For the price and the expectation set, this experience fell far below acceptable standards I would not recommend staying here until significant improvements are made. (The homeless car is the one pictured with towels on the windows, right next to my room). I did not take a picture of the sinks. It draining.

Night staff was very arrogant but the morning staff was really helpful. The room was very dirty including the bedding. The room had a bad smell too. Wouldn’t recommend any family to stay here. It is highly priced for this bad condition room.

I did not feel confortable in this hotel. It also did not feel safe. Front desk people are very kind and helpful but the hotel room does not look like the pictures. They ask you why you are staying there and scan every ID. I had to change room reservations.

Picture

The conditions in this place are DEPLORABLE. The place is INFESTED with german cockroaches. Once a place is overtaken by german cockroaches, it is almost impossible to get rid of them. I paid for a suite and i got a 1 room bed, kitchenette, seating area. I never sat on the couches because the roaches were crawling all over the. They were all over the counters, the banquette, everywhere. There were splotches of blue and pink pank all over the carpet. Even without the splotches the carpet was disgusting and hadnt been cleaned in ages. There were ZERO amenities. No plateware, no iron, no cookware, no hair dryer. No am breakfast, no coffee maker, no anything!!! I booked through a third party, expedia, so cancell8ng would not have allowed me a refund and i was on such a short budget that i wouldnt be able to afford anywhere else in the meantime. Im still distraught after several days post my stay. The sad thing is, this place has so much potential. The staff was very friendly. The conditions however are worse than ive ever experienced. Drug addicts in the shadows getting high...and even one of the maids openly fraternizingbwith one of the guests in an obviously inappropriate way...in public!!! It wouldve been another 60 bucks for kitchenware, but why would i cook there when the roaches are literally all over the counters. I will add photos.

The room was really dirty. The bathtub was rusty and chipped. The bathroom door didn’t close fully. The mattress on the pullout couch was stained and didn’t have any bedding. Check in took about 20 minutes.

Terrible…we were a family of four only allowed 2 towels. We saw oaches running up the walls. It had a kitchenette but pans had to be purchased. Busted cabinet, fridge had dents all over. Inwould never stay at another extended stay again.

It's a great place the rates are just crazy on the weekend

The microwave in the kitchen was dirty and corroded. There was mold on top of the bathroom tub. I seen a few cockroaches in the room.

Demaciado sucio

We did not stay here, we got a refund and stayed at a different location. My children did not feel safe in the area, the room we were put in, the door looked like it had been broken down before. The bathtub was rusted badly around the drain, the pull out mattress had stains all over it. The front desk employee was very friendly and understanding.

The place is run down looked like a lot of bums are staying there! I had my friend 9mm in my room with me! Would Never Stay there again!

The room was clean but run down. The parking area was well lit. The location felt a bit suspect and when I went to check in after 11pm the doors were locked and I had to call an operator who had to ring the night staff to open doors and check me in. Their policy was to gather everyone in my party's ID's. (4 persons total) I was not impressed.

IT WAS HORRIBLE SERVICE, THEY DECIDED TO CANCEL MY RESERVATION AT 7:50PM AFTER I HAD RESERVE AND PAID WITH 4 WEEKS IN ADVANCE!!! NOT BEFORE CHECK IN TIME BUT AT 7:50PM BECAUSE THEY HAD OVERBOOK THE HOTEL! LEAVING ME WITHOUT A ROOM AT 9PM BECAUSE I WAS FLYING TO GET TO PHOENIX AND FOUND OUT THRU A VOICEMAIL. HORRIBLE SERVICE!

2 hr chevk in. Bugs. Druggies. Bad.

Dirty sink. Carpet was frayed and missing by restroom

Dirty, horrible maintenance upkeep, had to wait at front door to check in for 15 minutes as National had to contact the person on duty. Need to take this off listings page so nobody else books.

The room was very rundown. Looked like it had been lived in for months and needs to have a deep cleaning done before renting it to another occupant. I was not able to cancel my booking at time of arrival, and I was advised there were no additional rooms to accommodate me. There was a heavy amount of homeless

Weird smell, probably due to filthy, heavily stained carpet; either someone had disassembled a motorcycle or maybe a body? Light fixture covers missing, adding that just right starkness. TV remote dead, not one single plate or utensil in the kitchen. Need I go on? PS Frint desk was friendly and efficient, that's a plus.

This hotel is disgusting! The pictures online are nothing like the property. The floor and rug were stained and dirty. The room smelled like feces and smoke. It was more like a run down apartment than hotel. Do not stay here!!!

Room was dirty and smelled like old smoke. The bath and the microwave was rusted up and dirty. Only 2 towels and we were 4. Had to stay the 9 nights and not once did they clean our room or bring us clean towels. No Glassware,utensils or pots to cook. Fridge was leaking and the hide a bed was still full of crumbs from the previous 6 guests that stayed there. Our feet were black from just walking in there. Door looks like it has been pried with a crowbar. Would not recommend this place to anyone.

When I checked in the first night, the room did not have any towels. I called the front desk and they said they were delayed in getting towels to the room. I never got towels that night. The following morning, I called the front desk again and they said they would send towels to my room in 30 mins. Two hours later, I finally got my towels. Unfortunately, there was no soap either so I could only rinse off. I ended up taking a shower somewhere else. I don’t expect much, but towels and clean sheets should be the absolute bare minimum when it comes to hotel rooms. Very disappointed in my stay there and I will most likely never stay there again.

Got there at 9 pm , very sketchy area. A lot of marijuana smells everywhere. We were given a room on the second floor. We open the door to a very run down room. It had a big gaping hole with a vent only covering in the wall. Looks the air conditioner had been stolen you could literally see inside our room from the outside. When I say hole I mean hole. It was freezing. We could hear every thing from the busy 44th street. Then the smoke detector going off all night. No garbages, no towels, no shampoo and conditioner. I would never sray here again. Definitely not worth 131.00!!! I do have pictures!

Lots of noise and people hanging out in parking lot.

Prices could be lower but it's very reliable and close to everything I need

Awesome

All of my towels were dirty when I arrived. Whole room was dirty but when the stack of FOLDED towels is all dirty, what else wasn’t cleaned? Also will never understand why a hotel can’t clean counter tops and floors. It’s called bleach.

We also experienced unprofessional behavior at the front desk, which caused financial stress and unnecessary displacement. After raising valid concerns, we felt targeted and were later banned without any notice or explanation. This property needs major improvements in management, communication, and guest treatment. I would not recommend staying here until these issues are addressed.

Terrible the motel is run down and dirty

My husband and I did not feel safe with our two young daughters here. The whole premises smelled like smoke, with questionable clientele, and even though we requested a non-smoking room, you could still smell remnants of smoke. The bathroom had mold in the tile. We left and booked an alternative hotel.

The hotel was old but seemed to be mostly in good condition, however... there was a dark substance splashed on the bathroom walls that could have been washed off. The electrical outlets were loose so most of them wouldn't hold the cord for a phone charger. There were no wash cloths and, most importantly, NO HEAT. The unit blew only cold air. I would appreciate a refund-- whole or partial, as it wasn't exactly a comfortable night.

This was probably one of the worst extended stay experiences I’ve had. The initial room they tried to put us in was occupied and dirty. One of a few rooms left we were put in had no shower curtain, lamp missing light bulb, and shaddy. The bathroom also had very dim lighting. They should also have people smoke away from the rooms. Multiple times a day they was a person smoking sitting on the stairs , which lingered into the room. Staff was friendly, stay missed expectation by far!

Room didn’t look anything like the picture. It was super dirty, stained carpet, sheets etc.

Check-in staff was okey.

We had to leave to a different hotel. The bathroom tub was rusted, carpet dirty and the beds and room had a very bad smell. No toiletries. The lady at check-in was nice.

Room was dirty,falling apart and stunk like cigarette smoke

Wouldn't recommend to anyone

Room was NOT clean at all. Room smell, stains on the walls. People trying to come in our room.

Room was dirty and smell horrible don’t stay here

WORST CHECK IN EVER!!! called to let hotel know i was check in very late due to delayed flight and said it was OK, just call them when I arrived. I did and there was no manager on site after 10pm, then was told their system dropped my reservation and would have to wait 90 min for their night audit to finish to see if they can get me a room at 2am. Dont Stay Here!!!!

Sketchy. We saw our room and immediately left to book a different hotel. Parking lot filled with people that came out and stared as we were unloading the car. Avoid if you area a family with kids. Old, smelly, dirty room. No extra blankets or towels. No shampoos or soaps in the shower. Needs serious renovation. Smelled like a smoker lived there for 20 years.

This was one of the worst motels in my history of almost 100 nights a year. The smell of cigarettes was horrible. Dirty carpet. No soap or towels for the bathroom sink. And the best.... 12 cockroaches. We ended up asking for a refund and driving an hour and a half home.

The police banging on my door at 3 or 4 in the morning. Only 2 towels when we reserved the room for 5 people and no extra blanket or pillows for our guest sleeping on the fold out couch.

Grungy would describe the room. Rust in bathtub and microwave, material hanging out from bottom of bed, everything crammed into the space so when walking into the bathroom you got clipped by the tv. Two very thin towels and washcloths with a small bar of soap provided. The bathroom fan was filthy. Noisy from outside. Pool a sick green color. At least the doir locked. Very friendly desk person, the rest of the outside was clean and in repair, the room was disappointing. Not really what you would expect looking from the outside.

Dated, Dirty, No towels, TV broken and the stove had burnt food or plastic... Disappointing and not worth it.

Checking in was easy. There was no trash can in my room which was something I hadn’t seen before, but thankful the room was clean.

I don't know if the air conditioning worked in the parking was easy and felt safe

ROOM IS VERY, VERY DIRTY, FLOORS ARE VERY DIRTY WITH BLACK DIRTY SPOTS. SELL LIKEA DUMPSTER FURNITURE IS A SECOND HAND FURNITURE BUT PRICE $158 A NIGHT IS A SCAM

Flight was late and their system wont let you check in between midnight and 130am

Received a call from the property at 5:15pm as I was driving from Los Angeles to Phoenix informing me that they were overbooked and did not have a room for me that night after all. They “bragged” about giving me a refund as if they were doing me a favor. They also mentioned their other location nearby but offered no help in getting me booked there or another property despite me asking for such help. Unbelievably rude and unacceptable.

Bed was lumpy and not supported by the frame very well. Decently clean but the room smelled like cigarette smoke

I never even stayed there. I walked into a dump that stunk, was run down and obviously not taken care of. I went back to lobby which by the way I had ti knock on a door to get them to even come out was extremely rude. This place looked nothing like the pictures in hotels.com. I went back to front desk and they refunded me 460.00. I should have been refunded the entire amount. I then had to go out in a city I don't know and find a place to stay. I was treated like crap. This place should be condemned. I want a full refund

Never received towels or wash cloths. Answering service is useless. Beware of this place!

Safety was a bit concerning because of the traffic of people that cross through the property. Management addressed it immediately.

very nice 👍!!

The room was dirty and smelled awful. Carpet had all kinds of dark dirty stains . Bathroom light didn’t work. No towels at all. Sketchy people hanging out in parking lot. Avoid this place.

Some homeless wandering around. You get what you pay for. Old amenities, but perfect for one overnight near the airport.

Front desk did not know that the unit I was assigned to by her that was being worked on inside of the place. She quickly looked up for another room to assign me and is efficient in the process. Room I was in was it clean, things under the bed and there were trash items there, this I know because I lost an earring in the room looking for it but did not find it.

N/a

I called the front desk to edit the spelling of the name for check-in. The front desk told me they cannot do it. I will have to cancel and rebook so I did that three times and then when we went to check in, they said they don’t have any rooms available and we couldn’t even stay there worst service in the world

Our stay was horrible, no security onsite. Upon our arriving I asked for a bottom room and the front desk said there was not one available and put us in an upstairs room. Upon entering the room, the smell of cigarettes hit us - it was so heavy. The carpet was covered in stains and the couch had stains in pain sight. The countertop, appliances, bathroom looked unclean and run down. I was in disbelief. I went back to the front desk and told them we could not stay in that room with the filthy smell of cigarettes and that we have an infant. She changed our room to a bottom floor. Wow! Thinking we were getting a better room. Upon getting out of our vehicle, my niece, grand-daughter and I, several men were standing outside their rooms smoking cigarettes. Entering the room, it smell like bad mildew. The place was not kept up with cleaning. Old furniture. The microwave did not work, and there was no lock on the door, and to top it off there was no hot water. We left the place to get to our appointment, and when we came back the men were still outside smoking and the room had that cigarette smelled. I was upset. Desk services told me they would do what Expedia advised. We ended up staying one night cause we were so tired from traveling. Sometime during the night a lady and man were yelling at each other. leaving the next morning I wanted to speak to the office manager but the doors were locked, lights off. I do not recommend this place. It needs to be close down.

Booked online. My daughter arrived at the hotel. they said they were overbooked and sent her away and never refunded a whole week of a reservation.

The floors were slippery, hair on the bed, stains on the bathroom wall and no trash can in the room!

So gross, the room smells like death, mold, and Marijuana. I booked a room after Hotels let me down with an absolute atrocious Hotel and this was not much better. No pillows, said I would get a sleeper sofa and it didn't have one only 1 bed with a recliner. Room was beyond dirty. Guests that live there were smoking Marijuana on the steps and blocked us from going down. Had to squeeze through and was worried my car would be stolen at night. Did not sleep well, did not shower it was so dirty.

Nice place

Old and dirty

Checked into a dirty room. Next room didnt come with towels. Got lockout due to key fob malfunction.

Sink clogged, air conditioning was good, parking was safe

No shampoo or conditioner in room, only soap. Otherwise clean.

In the king room a/c one side of room don’t quite keep the other side cool enough well that’s my opinion

Overstayed had to rebook my room for one more night , they lady at the desk was friendly but get me a price I had to go back online find the place and rebook through them .. a pain in the but , but I survived .. lol ..

Staff are nice. Rooms are clean and what they are for the price. Ive stayed a few times. Definitely better than most places at this price.

Tub was clogged. Carpet dirty

It's an old hotel than I expected, in a poor and unsafe neighborhood. The room was terrible. Many things were broken, didn't work, and trashy. I have many pictures that I took from in the room that I would like to share to everyone to let them know how bad the hotel is. I'll never stay at an Extended Stay ever again.

They had no rooms and still haven’t refunded me after not checking me in.

Do not stay here, it was down right nasty. Looks like someone was living there, sofa mattress dirty, gross, marker & dirt stains. Shower peeling, kitchenette nasty& the non smoking room smelled so bad. Came & left

Liked the clean floors.

It's great everyone is friendly

Good Price

Usual business stay. Morning coffee, evening relaxation, and sleep.

Gave us a room with loud and dirty people next to us. The next room they gave us was still being “cleaned” and had the bathroom door off the hinges. I was offered a refund, but it was never actually given to me.

Elevator was super slow, found a roach crawling on my food on the counter, door wouldn't open several times after using key card, sketchy people throughout the building, but there were also cool people too. Front staff was responsive though.

Friendly staff. Clean room

Very comfortable bed, quiet room

Everyone that works here is amazing!

The staff was amazing

Ihad a great time

Room was a little shabby and worn. Otherwise OK.

I will put the pros and cons: Pros, free parking, fridge, microwave and stove top and very cold ac unit. Cons: no ice machine, no daily service, you have to bring your towels to the office to do a exchange. No bedding on sofa bed, it is on request. The are has a Costco, Ross, Taco bell and some other good stores. At was convenient for where I had to go.

I called to confirm the reservation only to discover that when we arrived to the property that the room we purchased was unavailable. The front desk lady blamed the online people for not calling the local attendant to confirm availability. Horrible!

Rooms where nice and cold

Rude staff

Quiet easy access to gas stations and food places also there's a lot of parking spots.

Long term tenants not so good at keeping to themselfs

Made an error booking by selecting the wrong day. Called hotel 10 minutes after booking to cancel and was advised I needed to contact Hotels.com. Contacted Hotels.com and was advised they were unable to reach the hotel and I would have to wait 24-72 hours. The next day I was advised by Hotels.com that they contacted the hotel and “fought” for flexibility but unfortunately the hotel refused to stray from the STRICT cancellation policy and would not issue a refund. Very poorly handled!

Next door guest smoked right outside the smoke came in. Also, I called earlier in the day and explained I'll be coming late night around 11 pm., and they said it's ok, just call. I did, and it took 40 minutes for someone to open the door.

It is just horrible. Old, smelly, and just uncomfortable. I checked out 10 minutes after checking in. This is NOT a decent plane to stay at.

There were not enough towels for showering

carpet super dirty full of stains how much will cost to wash it?

Great staff, Clean Rooms, great location, reasonable rates.

Ericha and Peter were the best because of them I will always come back

-HORRIBLE CUSTOMER SERVICE -THE ROOMS ARE SO DUSTY AND DIRTY ESPECIALLY THE FLOORS AND I DONT EVEN THINK THEY CHANGED THE BED SHEETS… (I stayed in two different rooms and BOTH were exactly the same in terms of cleanliness, regardless) At first I considered this place to be a good deal and was neutrally happy regardless the negatives, until they treated me so poorly, I was shocked honestly…they definitely need to learn that saying “you never know what someone is going through so be kind”

I have mixed feelings about my stay here…one thing for sure is I really am questioning if the maids even clean the rooms because BOTH rooms I had (first was way too small so I upgraded it) were not thoroughly cleaned…many areas in the room were still dusty or somewhat dirty…maintenance left a mess of toilet water on the toilet and floor after unclogging our toilet…also they take their tì

No coffee pot, kitchen had nothing in it (pans, utensils, paper towels, dish rag, dish towel, etc.). No hand towel for bathroom. Floor was dirty. Bed pillows were flat.

The room had sheets that were bloody and covered by another sheet. The pull out bed looked unsanitary with a small mattress that wasn’t big enough for 2 people to sleep in. I had to find another hotel room because I didn’t feel comfortable staying at the establishment.

The bed was not of great quality. Bathroom, kitchen, and living room space was not anythong to brag about. Refrigerator door was damaged. Just felt dirty.

Nice

They should be ashamed of how dirty this place is and how it keeps running. The toiled broke and there was water all over the floor. There was no people in the front desk and the door was lock. I try to call customer service and the phone in the room didn’t work then when I got a hold of someone he was rude and was expecting for me to clean the mess.

Friendly host

Doors was locked once we got there my three kids and all our luggage’s was out side trying to figure what to do next for two hours (1am) we are new here and had a long flight to not have a place to lay down n receptionist was really rude and didn’t not want to help and told us we can’t get our money back

Basketball tournament for HS boys didn’t need anything special but the rooms smelled like cigarettes, beds were disgustingly dirty, bathroom shower was so bad boys wore sandals to shower.

Blood on the sheets hides a bed that would not extend due to the entertainment center. The TV is broken. The Bathroom has mold on the walls and crack heads in the room next to the store. This hotel is for a one-night stand, not a family. They moved us to a sister hotel in Scottsdale, and it was just as bad.

The security was non existent meaning other residents were heard shouting outside the windows in the middle of the night. And the property was non smoking, but our room smelt heavily of smoke and smoke drifted in under the door. Would not recommend if you have kids

Bad experience all around. Rooms were dirty. Lots of questionable people and drugs around.

When I arrived at the hotel at night, tired from the trip and with my two small children, the hotel staff told me they only had a single room available. They also said it was NOT THEIR RESPONSIBILITY that I had booked a double room and paid extra ($80), and that if I wanted to stay, that was the only option they could offer me. I had no other choice, especially since I had already paid in advance. They refused to take any responsibility, claiming it was hotels.com’s fault. Terrible service. On top of that, the bathroom light didn’t work, and the shower had a leak. I contacted Hotels.com to see if they could help resolve the issue or at least give me a refund for the extra amount I paid. They spoke with the hotel, but the hotel refused to take responsibility. This is the LAST time I stay at an Extended Stay America hotel. I definitely DO NOT recommend it.

Room had terrible smell. Bathroom disgusting, actual feces on the wall next to toliet. Tub worn & stained. 2 cigarette burn holes in bathroom floor. Carpet frayed & coming up in spots. Only 2 flimsy cardboard thin pillows. I can provide pictures. This property is in desperate need of a renovation.

Was filthy

Grwat stay

Did not have a good experience. We found bugs in the drawers, under the bed, and in the bathroom.

I have photos of this room and it is absolutely disgusting. It’s super dirty, unsanitary and just overall nasty…i am EXTREMELY disappointed with the pictures. Not to mention, I booked this with the understanding that there was breakfast just to be told they no longer serve breakfast either. The room smelled of cigarettes as well. I am happy to send pictures of how gross it was!

Good

We checked in after our flight was cancelled and just needed to sleep. The room was dirty and had not been cleaned. There was left over food in the trash cans. The sofa bed did not have any sheets and there was not any bedding to be found. We had to sleep in a hoodie on a mattress with stains. Disgusting.

The bathroom needed to be remodeled, the couch replaced, and plates, cups, utensils, pans, or anything similar were missing from the kitchen.

Stains on the walls, food on the sleeper sofa, lights wouldn’t work. Our first room smelled of weed/smoke and immediately requested a new room. Thankfully got one only to be greeted by a disgusting room. Property is in desperate need of renovation and felt unsafe.

They had painters working on the room next to us at 8am on a Saturday and was very loud. The property needs a lot of work and upkeep.

Hated it so much. Awful

This hotel has not been managed at all, and the sleeping situation was not suitable for my family and children. I have photographs. I would love to share with any of your staff that had any inquiry why it was not suitable for me and my children before my son‘s surgery at the Children’s Hospital. I would like to request a refund as we were there for only 20 minutes, evaluating the room and found it unfit accommodations for me and my family. There was mold in the bathroom, which would’ve made it a safety hazard for my child with asthma and unsafe.. there was blood stains all over the floor, and the pullout sofa was severely stained and ripped. I would request that somebody to reach out to discuss refund. You can also contact the hotel to verify the room is not slept in. We did not go to the front desk. We just left because we had to rush to find a place to sleep.

The room was quiet and fit 6. The mattress in the couch was stained with dark and light stains. The bed sheets all had brown and yellow stains. There were no towels or soap once we got there. The door did not completely seal so we were a bit apprehensive about our stay. The area surrounding our room was well lit.

When we got to our room it smelled like cigarette smoke and weed smoke. There was not any kitchenware available since it was a suite we thought it would be included. There were four of us who stayed in the room and only two bath towels were provided and I had to pay to get more towels. The staff was friendly and helpful.

I hope Expedia makes it right and gives a full refund for a room I wasn’t allowed to stay in.

Went to take shower for dinner and had no hot water. Staff came up to help get water warm, however water only got to luke warm. No utensils, dishes, cups, etc., which I would anticipate in an extended stay. Very tiny microwave.

Bathroom sink was full of water when I arrived. Would not drain. Dirty property - bed had other hair in the sheets when I arrived.

It was a last minute booking so the price is why we did book. Still pricey for overall stay. Needs some upgrades (bed was hard & bath tub was flimsy).

Everything was teribble and awful , room was old and dirty without dryer , kitchen didnt work and the manager was very rud👎👎

I would not recommend. Refrigerator did not work but was replaced. Microwave barely worked. Toilet stopped working. No dishes, silverware or cups were provided in the cupboards. Not enough towels for an “extended stay” and if you wanted more towels there is a charge.

Friendly and helpful staff, room was nice, bathroom need a trash can and air conditioner could have been better. All in all it was a nice, quiet stay.

They have advertised that you have a kitchen with dishes and cups. They don’t. The quilt was ripped with a large stain on it. I’m going to call the manager, however, I am assuming that she will not care. This place is disgusting. Broken drawers, fridge unplugged, lack of services. I tried to check out and the office was closed all morning.

I would not stay here again. The neighborhood is sketchy. Water was off when we checked in. There were a lot of patched up holes in the doors. There was toilet paper shoved in the peep hole. I had to slam the door shut to keep it completely closed. Within the first 10 min of being there the manager opens the door and shuts it and walks away. I could go on and on but I won't. Stay elsewhere.

Peter at front desk was very helpful and transparent.

Pull out couch bed was disgusting

The room did not appear to be cleaned beforehand. Hair in the tub/shower. Dirty floors that left foot print on bath mat. Sink in kitchen area & counter top not wiped down. Stains on bed cover. Called front desk & they said housekeeping were in another room and would be over after. Never showed up. We went to Target to get some clorox wipes to wipe areas down.The next morning i called the front desk again & stated the room needed to be cleaned & that we wanted clean bedding. We would be out for the afternoon. She said she would tell housekeeping right away. Got back that night just after 10pm, housekeeping never showed up to clean the room. Paid $200 a night for that kind of room. Very disappointed.

We were not able to check in until 9 PM

The attitude of morning staff

Three person. We got one bed and sofa make into a bed. Sofa was dirty under the mattress. We didn’t use it. So we share the bed slept sideways on the bed.

It is such an old, dirty room.

The room smelled awful and the room was dirty. Probably the most disgusting room I have been in. Do not book here.

Floors so dirty that bare feet or socks turn dirt black within minutes of walking on them. Light in kitchen area not working. Refrigerator with broken shelves.

Check in fine

When we got to our room, door was open. All cabinets were all opened. Phone didn't work either. Went to front desk, was told housekeeping just cleaned the room. I never had this experience before. Was told to mess with the phone cord that sometimes it works or not. Had to keep bathrm door closed coz it smelled like smoke. Even though this was a non-smoke free hotel.

No serving items in room. Only Two cheap plastic cups. No coffee. Uncomfortable bed.

Interior is outdated. Staff was friendly.

Bad all around

Thats was good trip

I definitely don’t recommend this motel for solo women travelers. Large groups of men hung out for hours drinking in the parking lot. Also the walls and doors are paper thin. I had to double check that the windows weren’t open. The shower made noises all night and the bed wasn’t very comfy. I regretted my choice in choosing to stay here.

Photos are very deceiving. Very rundown. Did not feel safe, everything worn and old and rusted

Great affordable overnight stay. I checked in after hours using the phone outside of the office. Check in staff was prompt and friendly. Would stay again.

Don’t stay here if you don’t have too!!! You can hear people walking above your room all night long.

DO NOT STAY HERE!!! they charge for xtra towels, and u only get 2 no matter how long u stay. They also charge to change ur bedding! No Breakfast! Beds are stained so bad you cant see any color except yellow and black. The floors were sticky, and when we first walked in, there was a matinence guy in there shampooing the carpets, so it was wet as well. Price is good but u give up literally everything else.

Kitchen cupboards glued shut. Not even a fork. No supplies to live even shortest amount of time.

I tried to call 3 times to check in because I was running late but nobody answered. When I did show up nobody was at the desk. I had to call from a landline outside the office. When someone finally picked up they said they were done checking people in. I explained I had a reservation with them. Customer service did not care and was rude. I know there was an issue because 3 other people were waiting as well and explained they had the same thing happened with them. Made zero attempts to call other sister properties or to help in any fashion. The next day I called to make sure I would be refunded, that lady was very polite and helpful. I explained to her about her night staff and she said she would tell the manager.

Erika was very nice when i checked in, after that it was all down hill. Dirty and very old, including linens.

We had to come to town for my husband to have surgery. we chose extended stay because it was close to the hospital and it had a kitchen. There was not any amenities in the kitchen it cost $20 for one set of silverware, large plate, bowl, mug and cup. We were also charged for our emotional support dog. This was an extra $85 in "hidden" charges that we did not have! Very disappointed. we have never had a more upsetting stay with a Hilton hotel. Honestly My husband would have had a more comfortable stay recuperating from his surgery and we would have saved money staying at a motel 6!