Hyatt Place Phoenix -North

The check in staff was great! She was always friendly! The hotel is worn but is under going a renovation. But it was clean despite the age of the rooms. Breakfast was okay.

Clean room, great staff, amazing breakfast! Overall a great hotel.

Passable

Nothing This facility is literally falling apart. There are holes in the floor of the elevator and the hand rail in the elevator is taped to the wall with box tape. The furniture in the room is sun faded and ragged and no where near the window. The shower curtain rod was falling off the wall. The room had active roaches. We did not even unpack we went to the front desk and requested a refund. We did eventually get the refund and the lady at the desk was very helpful and professional.

Nothing This facility is literally falling apart. There are holes in the floor of the elevator and the hand rail in the elevator is taped to the wall with box tape. The furniture in the room is sun faded and ragged and no where near the window. The shower curtain rod was falling off the wall. The room had active roaches. We did not even unpack we went to the front desk and requested a refund. We did eventually get the refund and the lady at the desk was very helpful and professional.

Air conditioner was not working properly the roon didn't have a microwave the bedsheets was not clean

Poor place to book a hotel Air conditioner was not working properly the roon didn't have a microwave the bedsheets was not clean

Staff was great, location met our needs We were here Nov 2025 and the condition of the rooms are the same....still remodeling....we have yet to stay in a remodeled room. It does not appear that they are actually remodeling the rooms......disappointing. most likely wont stay here when we come back in August.

Staff was great, location met our needs We were here Nov 2025 and the condition of the rooms are the same....still remodeling....we have yet to stay in a remodeled room. It does not appear that they are actually remodeling the rooms......disappointing. most likely wont stay here when we come back in August.

Very good

hotel was under construction but 3rd floor was accesible to the public and was a hazard, no signs posted , tub showed mold, had to leave a day early because of mold

The pool was not clean. We could not use it. There are signs that say there are renovations being done on the property, but we do not see any renovations being done. The pictures on the website must be from a few years ago because the rooms are very worn and outdated. The couch was very old and torn when we pulled the bed out. The mattress was a very old and worn. We decided not to use it. They did allow us to move to another room, but the pullout mattress was the same way as the other, so we just stood in the original room. The breakfast was OK. On a good note the staff was very nice and the location was close to my family that we were visiting.

I’m good

Location Old we only had small towels in our room. No shower mat to prevent slip. The hotel Phone didn’t even work.

Location Old we only had small towels in our room. No shower mat to prevent slip. The hotel Phone didn’t even work.

Cold water. In room Cold water in room.

Cold water in room.

Lobby area and breakfast area The pool was green and unserviceable to swim in especially on a hot summer day. That’s the reason why we chose the hotel because it said it had a pool and when we got there, it was green.

Very good

Good

Lobby area and breakfast area The pool was green and unserviceable to swim in especially on a hot summer day. That’s the reason why we chose the hotel because it said it had a pool and when we got there, it was green.

The hotel was under a major renovation, but that is not reflected on the Expedia site. The pool was not working; there were chips in the paint in the lobby and everywhere else. Breakfast not served one of the days of my three-day stay. Rooms are only cleaned every other day which is tough because the dirt is so ground in that you can smell it. Carpet in hallway to my room had a giant gash out of it that went to the carpet pad, it was a hazard. In addition, the hallway carpet in halls and in rooms was ancient, filthy and stained. Hand railing in one of the main elevators fell off when I bumped it. Hotel difficult to deal with even though the construction limited customer experience and Expedia still charging top dollar. My recommendation: wait this one out until renovation is complete which by the looks of it will be at least late 2027.

Great central location in Phoenix right off the freeway. Nice facility with big rooms and free parking.

Location Disappointing overall. Breakfast quality was poor and did not meet expectations. Prior to my stay I contacted the hotel and I was not informed they were undergoing construction, and that the pool was also unavailable due to maintenance issues. This was particularly inconvenient.

Location Disappointing overall. Breakfast quality was poor and did not meet expectations. Prior to my stay I contacted the hotel and I was not informed they were undergoing construction, and that the pool was also unavailable due to maintenance issues. This was particularly inconvenient.

Great location & free parking

Staff was nice gave us each a water bottle as a courteous for a welcoming to the hotel. Breakfast was fine

yes

I left my stay earlier than planned due to emergency. Pool did work and many machines did not work in fitness room. My kids enjoyed the breakfast. Found crickets in our beds the first night and for a family of 4 coming I felt towels and blankets should have been more prepared. Overall was a quick stay. Would not recommended for family with small children.

Nothing There was no Microwave in the room, bathroom not standard

Nothing There was no Microwave in the room, bathroom not standard

Good

The hotel is currently under renovation but I had an older room. The room was large but outdated and I found a dead cockroach on the floor. The pool was closed and green, and there was minimal food out for the complimentary breakfast. The staff was friendly but the amenities were just ok and I probably would choose elsewhere in the future.

Pullout couch had many rips and was old and out dated.. no extra sheets or blankets for said couch. Breakfast was very simple and plain.. have stayed here many times and its gone down hill won't stay again.

Pullout couch had many rips and was old and out dated.. no extra sheets or blankets for said couch. Breakfast was very simple and plain.. have stayed here many times and its gone down hill won't stay again.

Good

New furniture remodel Bathrm sink was clogged full of water.

Bathrm sink was clogged full of water.

Yes excellent place 👍

The staff were wonderful, but the room was awful. The TV didn’t work so we watched Netflix on our laptop, the lights above the mirrors didn’t work so we got ready for the day in the dark, and there was a leak under the sink that soaked the carpet.

Superb

Clean room

Checked in quite late and they were able to accommodate our request for 2 adjoining rooms. Clean and comfy rooms. Location can’t be beat. Starbucks downstairs by the pool (which my daughter sadly didn’t get a chance to use bc of our late arrival). Caters to a business clientele so the weekend rates are much lower than during the week. Would definitely stay here again.

Convince of location from freeway Small beds,cock roaches, small roast room.

Small beds,cock roaches, small roast room.

There was a dirty sock in our room when we checked in. The breakfast was good and the staff was very friendly.

okay.

N/A

Good Its ok

Very, very outdated rooms. For the price we paid, should have better rooms. Half the hotel was closed for renovation. No coffee except during breakfast. Pool was closed the entire time

Very terrible hotel, dirty, out dated, and full of odor.

Pool out of order.

There were cockroaches, no hot water, and stains everywhere. We had to “sleep” with our clothes on because it felt so dirty. We demanded a full refund and received very bad customer service.

I have stayed at this property many times in the past, but it has been several years. The rooms were clean, but showing wear and outdated. The pool was green and full of algae and unusable. The rooms that back to the freeway are noisy, especially at night. You can hear all the cars on the freeway. This would be a nice, centrally located property if it was updated and renovated with new furniture and carpet.

Hyatt place is usually our favorite hotel because it is clean and dependable. This experience was very different. The property was very rundown and dirty. Only one working elevator and that one had a broken grab bar. No ice machine. In the room the carpets were stained and dirty. The ceilings were cracked. There were lots of scratches on the door around the door knob. The air conditioning was very loud. There was no soap in the shower, the large container was empty. The room was in terrible disrepair with Messi caulking around the edges. Lots of dust bunnies hanging from the popcorn ceiling.

.

Also I had on gin and tonic and the charge was $21. I was t at at the Ritz but charged an expensive fee.

Friendly staff and clean rooms

Everything was great

The tired look of everything. I usually like Hyatt Places but this one did not have enough amenities (no blanket for example). Breakfast was fine. They state they are renovating, good thing

It was okay. The sink kept on clogging and room services was every two days. There was no staff at night, just on front desk , so if you needed anything you had to go down to get it yourself. They kept giving us two towels even though we were three in the room. Front desk was helpful and professional.

Staff was rude when I tried to pay for one more night. They told me I had to wait until that morning to do it. But when I did they wouldn't take my card that I already used to pay for the room online.

We had two families staying in hotel our room (single king) looked newer very clean, their room (double bed) looked a bit outdated also couch smelled really bad like wet clothes but other than that clean nonetheless.

Great

Wasn't what I expected for the price. The fourth drawer room looks like it needed renovation. Terrible 😞 The breakfast made up for the room.

The hotel was substandard in many of the things we look for-especially in a name brand hotel chain. The breakfast was below average at best, the food was lower quality, things were not hot, often stale, and there were 2 days menu, they rotated, little variety between day1, and day 2, day 3 was day 1 offering again, we suspect saved from day 1, etc.. The housekeeping was every other day, not a huge issue but they never told us at check-in and our 1st day of housekeeping they.just dumped new towels on the bed(not made up) and the garbage not emptied. We mentioned it and things improved a little. The hallways were dimly lit with 3 kinds of carpeting, some ripped and threadbare. 1 elevator the tile floor was ripped up exposing the plywood underneath and the back railing was detached and loose. The lighting in the rooms was too dim and the furniture had seen better days. There were no ice machines available to the guests and no microwave in the room, thr small communal microwave in the brealfast area was removed during breakfast so we could neither heat up their cold offerings or cook our own leftovers. When we checked in we asked for a top floor room but Anna the clerk said they didn't have any on the top floor.. but " beggars can't be choosey" We will NEVER stay at this Hyatt again and will be very reluctant to choose this brand in the future.

Very clean and very good size of room and staff was very courteous and helpful

Room noise from highway was terrible.

The room was very neglected. The befs were horrible, stopped up plumbing, no clock by the bed. The walls were beat up wallpaper was peeling. Vanity sink had no cover. They do not take American currency.It was such a disappointment. We have stayed at Hyatts for many years, this will be our last time.

Great place to stay - room was nice and the front desk staff were always helpful and pleasant.

The room arrangement and size were very good. The sofa was very comfortable. The mini fridge was good. The wet bar was a plus. The water pressure in the shower was excellent. The mattress was pretty bad. The shower needed some handholds for older people. The tub needed to be re-surfaced. There was no microwave. The bathroom door interior side looked terrible.

Location I didn’t get the room that I reserved and there was construction going on

The rooms were big. The pool was dirty. The asked at the front desk if it would be serviced they said sometime that day. The later they posted a sign in the lobby that is was out of service

We didn’t revive a service we are looking for check in guy was nice but when we go and ask for water bottle lady gave us attitudes

This was the best stay for two adults and three kids under age 8. The staff was great the room was very comfortable and clean, there was enough space for all of us to be able to stretch out and relax. I recommend if you are going through phoenix and need a place to sleep then here is your sign. Price was great. I will go back.

Love the young lady who checked me in and she was the same who checked me out. She was kind, friendly, attentive and very accomodating. Over all she was AWESOME!!!. Thank you for such an inviting experience. N/A

The linen had blood stains and yellow stains. I took pictures and reported to the front desk.

Yes good job the people who nice 👏

Location and quiet

2ms day

Staff is amazing

The young lady at the front desk was very professional, courteous, and friendly. Room was very nice and clean.

Clean room, Asst. Mgr Kyle was exceptionally helpful. Hyatt Place Phoenix North was advertised, when they finish the remodeling I'm sure it will be even better!

It was listed has a 4 star buck was more closer to a 3 star

Nothing Bloodstains on the carpet and large cockroaches . Very disgusting. Old furniture. Not clear for what deposit was taken! Return my deposit !

Everything was great

I loved my stay here. The staff were so nice and friendly. They took the time to get to know me. They truly went above and beyond. The breakfast was incredible. The hotel was in a quiet, peaceful area. Also In N Out being 4 min drive from the hotel, can’t beat that. 10/10 will be coming back

Great stay! Really was!

Clean but bed was not comfortable

Staff was amazing. Thank you.

When we first arrived the front desk guy wasn’t to helpful especially us coming in from a long drive from California.He eventually was able to accommodate us.We left and return for check in time and the second front desk person was lt more nicer and very helpful.Overall the stay was good the breakfast selection was perfect.

Room was great and super staff.

Convent

Looking forward to staying once the remodel is finished.

Room need improvements.

Nothing Everything

Clean,spacious room

Good

Great location for our needs. Nice staff. Clean and quiet.

I was double billed hoping that gets fixed

Courteous staff and good conty b.

Front desk person was an absolute joy to converse with.

Clean and friendly staff

The room was dirty with stains on the walls. The corner floor corroded. The carpet old and smelly. The bed was lumpy and not comfy at all. The faucet by the pool was not turned off, ran the entire time. It was reported to front desk but they were already aware and maintenance did not know how to fix. Water is wasted. The front desk person said he could not give us another because that is all they could do for rooms. Parkimg had poor lighting. It was not a good place to stay.

Good stay

It was very nice.

Horrible mattress.

The property is under renovations but even the renovated rooms have maintenance issues. The staff is very helpful and works hard to address them. The breakfast is good and it is free. Parking tree. Close to freeways but also noisy. Reasonably priced. Parks and restaurants are nearby.

Great customer service, nice rooms and space in a excellent location

Not very good

I was very grateful they were able to accommodate me checking in early so I could get ready for my graduation ceremony that afternoon.. Thank you!!!

Parking was fine. I was worried about all the string and holes in carpet

Parking was easy.

The room had a weird smell but didn’t make it a big deal since we were there just for one night. Breakfast was good had a lot of options. Other then the room smell I have no other complaints.

room was clean The staff was super friendly and helpful. We loved our stay there.

Very basic breakfast.

Exelente hotel

Great stuffs.

The place it's self is under construction, but over all it was nice and clean and the staff was very nice and pleasant. The breakfast buffett was very good.

Room wasn’t as clean as expected and beds were super uncomfortable

Good for taking exam in nearby testing center

Clean room although a bit runs down. They were doing renovations but it would’ve been better to have just closed it down. The breakfast could be better or change the menu everyday. It was the same and not too great.

Hotel had some renovations going on and made the hotel look a little dated and dirty. Close to the freeway and highways and you could really hear everything going on outside . Woke me up several times throughout the nights I was there. No ice machine. Have to go to the downstairs bar to get ice for your room. Low water pressure for the shower. Speaking of the shower, we have a few roach’s visit our bathroom during my 3-day stay. The AC in the room is loud and I had to turn it off. Not good considering you have to turn the AC off in Phoenix, AZ. I do not recommend this hotel. Not as nice as other Hyatt Place hotels I have stayed at throughout the country.

No pool

Overall the stay was good the staff that weekend was amazing all very attentive and happy. I’ve stayed before this time was better. Started off bad had to change rooms twice before I got a room to stay in for the weekend. The room did have a weird smell but we felt with it.

Staff is very friendly. Hotel was going through some renovations but overall it was a good, affordable place to stay

Great as always

Some renovation was under way , but was not a factor in my experience. Business center computers were both out of service at the time.

pretty good. Food was okay. pancakes were hard. beacon hard also.

The carpet in my room had a burnt spot. The TV guide was not working and it made it difficult to watch TV. According to the staff, they were changing service providers.

Hotel was very old and pictures are misleading. Not filthy but wouldn’t stay again. Was given 2 towels and no sheets or pull out bed. The 2 main beds are very small hard to fit 2 adults.

Everything was nice except the bathtub and toilet. These two were dirty

The shower was not very hot and made a whining noise, the fan in the bathroom was squeaky, the couch and carpet was worn and appeared dirty to the extent that I didn’t want to walk around barefoot or sit or place anything on the couch. The best things about this property were the staff and the convenience.

Good

Rooms where dated.

I belive the property is being renovated but in the mean time, the room was dirty, there was some kind of brown stains on the carpet, and wallpaper was peeling.

Nice place

Property did NOT provide Normal service . Did Not Empty Trash Daily . No coffee or cups in room for coffee pot . Did NOT Replace towels .

Staff was very friendly and helpful. Stayed during Hotel was being renovated. Water pressure was terrible, took longer to shower than normal. Though breakfast selection was very decent, coffee was very weak and often out during service times.

It was good except no microwave in room

The staff is really great. They are in the midde of a remodel, but you wouldnt know it. It needs the remodel, the rooms are run down, but tge staff makes up for it, super friendly and helpful.

Place was.a motel not hotel

We left and got a different hotel.

Would be nice to get my deposit back font know why it takes so long to return it I was there when i checked in and the lady told me it could take up to a month. If it takes that long, I don’t wanna stay there no more than because what are they doing with your money? It’s not right you should put a deposit down and get it back the next day or the same day not keep it for 30 days. They still haven’t gotten to me. It’s been over a week. I’m a little bit irritated. They’re hurting for money that bad then I’ll go somewhere else to stay bad business.

I enjoyed my 2 night stay & Pappadeauxs Seafood nextdoor.

Frond desk was very nice

Nice, clean hotel. Just like the one in Seattle. I would stay again

Quiet stay, and friendly staff. But they need to renovate because it looks bad.

They are doing construction right now in part of hotel but really a non-issue. Stayed on no freeway side of hotel and better this time. Easy check-in and easy parking.

It was my birthday weekend and we got the best service ever.

This was our second time at this property. This last visit there was nothing stating that it was under renovation until we arrived. There was dust in the hallways and the elevator. The first morning, we do not have any hot water. The response from the front desk was nonchalant. Unfortunately we were not able to take a shower. This was a disappointing visit.

Construction on the property! We were disappointed in the lack of transparency on this property. This was our second time staying at this property. Enjoyed it very much because of the location and it was a close proximity to where we needed to be. After a long drive, we did not have hot water. We were not notified of the hot water being turned off. The response from the front desk was very nonchalant. Unfortunately we were not able to shower that morning.

I booked 2 rooms, and family booked 4 other rooms for 2 nights. We were there for my daughters graduation. We were never told the wayer would be shut off from 10am to 2pm. No men got to shower and all the women had to shower at a gym off ptoperty. The front desk had no sympathy or solutions for us. Another properly perhaps. Maybe a simple sign that would grab your attention. Sad, because that is the only properly we stay at when we visit our daughter.

M

Renovation caused a bit of discomfort but they were apologetic.

But the staff was really kind and efficient and moved us to a quiet room on the other side of the building. View was not nice but at least we could sleep.

Additionally, I was not informed in advance that the water would be shut off for several hours the next day. This was particularly disruptive, as I was in town for a very important event—my college graduation. To make matters worse, my travel companion, who has experience in fire safety, noticed that the smoke detector in our room was detached from the wall and not functioning, as indicated by the missing signal light. This raised serious safety concerns. Overall, while the location was convenient, the experience was disappointing due to the initial confusion, lack of communication about utility maintenance, and safety oversight in the room.

Friendly, homely

It was a great experience staying here!! They were so pleasant and accommodating! The manager went out of his way to make sure I got to the bank to deposit my money for my room. He even took me to dollar tree to get things for my stay!! My family and I were very fortunate to find such a nice place. They serve breakfast and have a refreshing pool. Well worth it!!

Issue with hot water day 1 but they communicated and solved same day. Otherwise a good stay.

Tub never drained. Bathroom was dirty

This property is dirty, filthy and has roaches big enough to carry your furniture. Once we saw the roaches ( in the room) we wanted our money back. We left and went to the Hilton. Don’t stay at this property unless you work for a pest control company.🙁

That property was filthy. Needs to be upgraded. The sink in the bathroom did not drain, it took forever for the shower to get hot water, that carpets were stained and dirty. The cabinet in the hall way was so dusty that we wrote “ please wash me” in the top of it.

We had no hot water, our towels were not washed and were covered in hair. We were moved to a different room and water in that room was barely warm. No compensation and no contaxt with management has happened at thjs time.

The room itself was another story. The carpet was stained and ripped, the sink was very slow to drain. The main light switch was busted. The light above the wet bar did not work. Some of the outlets did not work either. The couch looked raggy and old. Thr pullout couch matress might as well not have been there. Probably one of the worst rooms I have ever stayed in. And it is sad, because like I said at the beginning, the staff were so nice and friendly.

No water each day from 10-2. Room had a smell right when you entered the room. No hot water for 3 people. Breakfast in the morning was under cooked and poor quality! Not a fan!

The room was nice, however there were only 2 towels, one cup for hot beverages. That didn't matter because the coffee maker didn't work!

Stay wasn’t bad the bathroom did have some black mold and the light didn’t work in there either but other then that I enjoyed my stay

They turned water off at 10:30 am and did not communicate that with guests

We did not know that the Hyatt Place was under renovations and were in town for a wedding. This place is in really bad shape. Stains on all carpets, maid service only 1 out of 4 days, and likely should not be open until renovations are complete. Staff was nice enough though and it’s of no fault of theirs.

Many issues whith this place. The bathtub mixer was broken and shower water was boiling. The room was facing the highway and windows have no soundproof system in any form, so it’s like you’re sleeping right at the side of it. The carpet has huge stains all over, among some other inconveniences . A good place if you’re on a budget, but you should avoid it if you want a good sleep and stay in general.

Terrible water pressure The water was luke warm Some of the lights in the room didn’t work

The front desk employees had great customer service but the room was old, outdated, the carpet was full of stains and so was the sofa. The wall also had stains on them. The bed and the sheets were clean, the tub and the toilet were clean. The sink faucet was broken. This hotel needs to update the rooms.

Location was easy to get to from freeway, staff was helpful and apologized for state of hotel during renovations.

Very convenient near restaurants

I liked the layout of the room

Very nice staff. I was given a quiet room. Bed and pillows were comfortable. There were some maintenance issues to be fixed during upcoming remodel. Good price.

Everyone that worked there was very nice. The room was nice with 2 twin beds and a sofa living room area, mini fridge and sink. No microwave. I didnt see any stores within walking distance.

Dirty. Old. Stains everywhere. Burn marks everywhere. Didn’t feel comfortable. Didn’t end up staying.

It’s old and showing its age, but it’s fairly clean. Carpets and sofa pillows were a bit dirty. Mattress wasn’t very comfortable. Mattress in foldout sofa was terrible! They are doing renovations now, so it’ll get better. But overall it was safe, quiet, and there was a nice breakfast spread.

Our stay good. Great price, location, very accommodating staff members.

I thought The Hyatt was supposed to be nice place. Especially for the price they charged

Inconvenient

I think it's too expensive for what you get, dirty, small pool. It was more like a 2 star hotel.

Awful

It was a horrible experience! Staff went in my room and took my 1 year old and then tried to convince us that he opened the door by himself! He can’t even turn the handle. Instead of apologizing they tried to place blame! First off why is anyone from staff coming into an occupied room?

Shower and sink were clogged. Since shower was clogged it was unsanitary while showering.

Dirty

It is close to things

Good

The property is old. In need of a refresh

nice area near all business buildings

Carpet in room was filthy. Only half the lights worked and the tub didn't drain. Lobby was clean and food was very good.

Carpets need a makeover; pool area needs daily cleaning from bird droppings. Nice breakfast, nice people working there.

Two star at best. First room had horrible odor and massive stain on carpet. Second room was only slightly better. No towels in fitness center. Won’t stay here again.

Restaurant/Coffee shop advertised. Bar also advertised. Disappointing.

Got put in a room 5 feet from the elevator ( which dings extremely loud as it travels past every floor) so needless to say couldn’t sleep. Requested a room change immediately - front desk didn’t even check, just said no. Breakfast was also disgusting

It was a decent value and the breakfast was good. Rooms were nice (beds, decorations, functional use of space), but things seemed a bit run down. A plug was loose, a light switch was coming out of the wall, shower head not working well. I would stay there again, but just keep my expectations low for a typical Hyatt Place.

The Staff

Photos on website are deceiving. Dated and bathroom looked nothing like photos. Floors and couch were pretty stained and gross. There were dirty light switches and boogers on the walls. The noise from the freeway was a lot and the air conditioning unit was really noisy

No bar soap to wash your hands, no usb plug ins, old school ac that never turned off, hole in the wall, fridge did not work

Nice

The weather was too cold, No problems with hotel.

Wif was out for to days

Old and dirty bath tubs, stained room carpet, tv and room entertainment was very poor and outdated! Fridge but not microwave in room. Limited bath towels and toilet paper. In general property needs a makeover specially with the carpets in property. Day shift staff was awesome at the desk. Definitely it is not what the pictures, media and internet advertised!

First room didn’t have lights. Second room didn’t have a coffee cup of any type.

Convenient location especially on a business trip.

Central location

When someone tells you not to go out at dark and they live there that’s bad

Staff were nice & fast & east check in

the only thing we did not like was that the water in the shower was not hot not even warm enough to take a shower.

I didn't sleep because of noise I17.

Very dirty room

Not clean, no service at all. Poor quality and limited options for breakfast